This is a system generated mail. Please do not reply to this email ID.

If you have a query or need any

clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in

Ticket Confirmation

Dear Customer,

Congratulations! Thank you for using IRCTC's online rail reservation facility. Your e-ticket has been booked
and the details are indicated below.

Please take a printout of the Electronic Reservation Slip (ERS)/a screenshot of ERS i.e. Virtual Reservation
Message(VRM) OF YOUR TICKET FROM YOUR Booked Tickets History page .You have to carry this
printout/VRM along with any one from the listed identity cards (Voter Identity Card / Passport / PAN Card /
Driving License / Photo ID card issued by Central / State Govt / Student Identity Card with photograph
issued by recognized School or College for their students / Nationalised Bank Passbook with photograph /
Credit Cards issued by Banks with laminated photograph) during train journey in original. Both these will be
examined by ticket checking staff on stations/trains for verification purpose.

Ticket Details

12018 /
Transaction ID Train No. &
100000762974191 PNR No. : 2809617998 DEHRADUN
: Name :
SHTBDI

Date of
03-Mar-2017 Class : CHAIR CAR Quota : GENERAL
Booking :

Date of
11-Mar-2017 From : DDN To : NDLS
Journey :

Date Of 11-Mar- Reservation

Boarding At : DDN NDLS
Boarding : 2017 Upto :

Scheduled Insurance (No.

17:00 Hrs 1
Departure : of Psng) :

Passenger Details

Sl. No. Name Age Gender Status Coach Seat / Berth / WL No

1 28 Male CNF C4 42

Fare Details

Distance : 315 KM

Ticket Fare : Rs. 980.00

 Service Charge : Rs. 0.00

Travel Insurance Premium (Inclusive of Service Tax) : Rs. 0.00

Total Fare : Rs. 980.00 *

* Payment Gateway charges as applicable.

For cancellation of your ticket, please log in to your account, select the PNR you wish to cancel and cancel
your ticket online. Cancellation of your e-Ticket is possible only on the website www.irctc.co.in, and is NOT
possible on PRS Counters.

You can cancel any of the passenger names from the list of passengers on this ticket without affecting the
ticket as a whole.

This ticket is booked on a personal user ID and can not be sold by an agent. If bought from an agent by
any individual, it is at his/her own risk

CANCELLATION OF E-TICKETS

(1) E-Ticket can be cancelled online till preparation of charts (which is normally 4 to 6 hours before the
scheduled departure of the train from the originating stations. (For trains starting up to 12 noon the chart
preparation is usually done on the previous night)) OR 4 hours before the scheduled departure of boarding
the train in case of confirmed ticket OR 30 minutes before the scheduled departure of boarding the train in
case of RAC/WL whichever is earlier. If by any reason you are unable to cancel your ticket on the website
till the time of charting please mail to etickets@irctc.co.in. User can check their refund status online by
clicking "Refund Status" link after logging in. All refund will be processed as per extent Railway Refund
Rules. Please refer refund rules here.

(2) After preparation of charts, the user shall have to file online TDR for claiming refund. IRCTC forward the
case to concerned Zonal Railway on the basis of Customer request through EDR and Enhance coaching
refund system. The refund case will be decided by Railways. The TDR can be filed by the same user who
books the ticket. After receipt of the refund amount from Railway, it shall be credited only in the same
account through which booking was made through opted payment gateway. If by any reason you are
unable to file TDR through website please mail to etickets@irctc.co.in. User can check TDR/Refund status
through TDR History. All refund will be process as per extent Railway Refund Rules. Please refer refund
rules here.

(3) Any refund amount will be credited only in the same account through booking was made by user.
Customer is advised not to close that account so that refund amount will be credited back.

For CHANGE OF BOARDING STATION & CHANGE IN NAME customer can now approach the nearest
Railway Reservation Office with Electronic Reservation Slip print out and photo identity proof mentioned in
the Electronic Reservation Slip at least 24 hours before the scheduled departure of train as per existing
Railway rules.

Once you have cancelled your ticket, the fresh details and changes made by you will be available on the
Cancelled e-Tickets History (as a link to site). The refund amount due to you after cancellation will be
credited back to the same account which you had used for booking the ticket.

Passengers are advised not to carry inflammable/dangerous/explosive articles as part of their luggage and
also to desist from smoking in the trains.

For any further assistance, please contact us at 24*7 Hrs.

Customer Support at 011-39340000 or mail us at care@irctc.co.in.

Just dial 139 from your landline, mobile & CDMA phones for railway enquiries.
To book and get food delivered on your train berth, please call IRCTC Toll free No. 1323 or log in
at www.ecatering.irctc.co.in

To book Budget Hotels, call IRCTC OYO Hotels on 9313223344 now or Click here to book

******************************** Information *************************************

For any enquiries or information regarding your transaction with IRCTC, do not provide your credit/debit
card details by any means to IRCTC. All your queries can be replied on the basis of 15
digit IRCTC Transaction id/ 10 digit PNR no./ User id. IRCTCdoes not store the credit/ debit card
information in any form during the transaction.

**********************************************************************************

Warm Regards,
Customer Care
Internet Ticketing
IRCTC