CONTENT

DECLARATION
ACKNOWLEDGEMENT
PREFACE
EXECUTIVE SUMMARY
INTRODUCTION (CHAPTER-1)
COMPANY PROFILE (CHAPTER-2)
NESTKEYS
PNB METLIFE
FUTURE GENERALI
RESEARCH METHODOLOGY (CHAPTER-3)
INTRODUCTION TO THE STUDY
RESEARCH OBJECTIVE
RESEARCH DESIGN
RESEARCH PROCESS
LIMITATIONS OF THE STUDY
SIGNIFICANCE OF THE STUDY
DATA AND INTERPRETATIONS (CHAPTER-4)
FINDINGS AND CONCLUSION
BIBLIOGRAPHY
ANNEXURE
QUESTIONNAIRES
 DECLARATION

I, SIDHANT KUMAR, a student of MBA at KIIT COLLEGE OF ENGINEERING,

GURGAON, hereby declare that I have undergone the internship on insurance sector at
NESTKEYS INFRATECH PVT. LTD. tie up with FUTURE GENERALI LIFE INSURANCE AND PNB
METLIFE

I also declare that the present summer training report is based on the above research and is
my original work. The content of the project report has not been submitted to any other
university either in part or in full for the award of any degree, diploma or fellowship.

Further , I assign the right to the college ,subject to the permission from the organisation
concemed , use the information and contents of this project to developed cases ,case lets,
case leads, and papers for publication and/or use in teaching.

Place: GURGAON SIDHANT KUMAR

 ACKNOWLEDGEMENT

First a fall I would like to thank the management of NESTKEYS INFRATECH PVT.LTD. for
giving me the opportunity to do my two month project training esteemed organisation. I am
highly obliged to MR. AVINAV SIR (franchisee development) , MR.KSHITIJ SIR (direct sales
support team) and my mentor MR. KULDIP SIR for granting me to undertake my training at
gurgaon branch.

I express my thanks to all sales managers under whose able guidance and direction, I was
able to give shape to my training. Their constant review and excellent suggestions
throughout the project are highly commendable.

My heartfelt thanks go to all the executive who helped me gain knowledge about the actual
working and the process involved in various department.
 PREFACE
The liberalization of the insurance sector has been the subject of

Much heated debate for some years. The policy makers where in the

22 situation wherein for one they wanted competition, development

And growth of this insurance sector which is extremely essential for

channelling the investment into the infrastructure sector. At the

other end policy makers had the fares that the insurance premia,

which are substantial, would seep out the country; and wanted to

have cautious approach opening for foreign participation in the

sector.

As one of the rare occurrence the entire debate was put on the back burner

And the IRDA saw the day of the light thanks to the maturity polity emerging

Consensus among faction of different political parties. Thought changes of

Some restrictive clauses as regards to the foreign participation were included

The IRDA has open the doors for the private entry into insurance.

Whether the insurer is old or new. Private or public, expanding the market will

Present multitude of challenges and opportunity. But the of issue, possible

Trends opportunities and challenges that insurance sector will have still remain

Under the realms of the possibility and speculation what is the likely impact of

Opening the Indias insurance sector?

The large scale of operations , public sector bureaucracies and cumbersome

Procedures hampers nationalized insurers. Therefore , potential private

Entrants expect to score in the area of customer services , speed and flexibility.
 EXECUTIVE SUMMARY

In todays corporate and competitive world , i find that insurance sector has the maximum
growth and potential as compared to the other sector. Insurance has the maximum growth
rate of 70-80 % while as FMCG sector has maximum 12-15% of growth rate . this growth
potential attracts me to enter in the sector and NESTKEYS INFRATECH PVT.LTD. tie up with
FUTURE GENERALI LIFE INSURANCE AND PNB METLIFE company Ltd. has given me the
opportunity to work and get experience in highly and enhancing sector.

The success story of good market share of different market organization

depends upon the availability of the product and services near to the
customer, which can be distribute through a distribution channel .in
insurance sector , distribution channel include only agents or agency holder
of the company. If a company like RELINCE LIFE INSURANCE ,TATA AIG ,MAX
etc have adequate agents in the market they can capture big market as
compare to the other company
Agents are only way for a company of insurance sector through which
policies and benefits of the company can explained to the customer.
INTRODUCTION
(CHAPTER) - 1
 INTRODUCTION TO THE INSURANCE
Everyone is exposed to various risks. Future is very uncertain, but there is way to protect
ones family and make ones childrens future safe. Life Insurance companies help us to
ensure that our familys future is not just secure but also prosperous. This study titled
Study of Consumers Perception about Life Insurance Policies enables the Life Insurance
Companies to understand how consumers perception differs from person to person. How a
consumer selects, organizes and interprets the service quality and the product quality of
different Life Insurance Policies, offered by various Life Insurance Companies.

BACKGROUND OF THE STUDY

Life Insurance is a contract for payment of a sum of money to the person assured on the
happening of the event insured against. Usually the insurance contract provides for the
payment of an amount on the date of maturity or at specified dates at periodic intervals or
at unfortunate death if it occurs earlier. Obviously, there is a price to be paid for this
benefit. Among other things the contracts also provides for the payment of premiums, by
the assured. Life Insurance is universally acknowledged as a tool to eliminate risk, substitute
certainty for uncertainty and ensure timely aid for the family in the unfortunate event of the
death of the breadwinner. In other words, it is the civilized worlds partial solution to the
problems caused by death. Life insurance helps in two ways dealing with premature death,
which leaves dependent families to fend for themselves and old age without visible means
of support.

KEY PLAYERS IN THE INSURANCE INDUSTRY

1. LIC

2. ICICI PRUDENTIAL

3. TATA AIG

4. BIRLA SUN LIFE INSURANCE

5. MAX NEW YORK

6. SAHARA LIFE

7. SBILIFE INSURANCE

8. AXA (AIRTEL, I.E. BHARTI GROUPS)

9. OM KOTAK
10. ALLIANZ BAJAJ

11. AVIVA

12. ING VYSYA

13. RELIANCE LIFE INSURANCE

14. METLIFE INSURANCE

15. SRIRAM SANLAM

16. HDFC STANDARD LIFE INSURANCE

Different Life Insurance Plans --

a) Protection plus savings plan

b) Protection plus Liquidity plan

c) Protection plus Asset Building plan

d) Investment Plan

e) Pension plan etc,

This study will help the companies to understand the consumers perception about different
life insurance policies.

Benefits of Life Insurance Policies.

Superior to any other savings plan:

Unlike any other savings plan, a life insurance policy affords full protection against risk of
death. In the event of death of a policy holder, the insurance company makes available the
full sum assured to policy holders near and dear ones. In comparison, any other savings
plan would amount to only the total savings plan accumulated till date. If the death occurs
prematurely, such savings can be much less than the sum assured which means that the
potential financial loss to the family is sizable.

Encourages and Forces Thrifts:

A saving deposit can easily be withdrawn. The payment of life insurance premium, however,
is considered sacrosanct and is viewed with the same seriousness as the payment of interest
on a mortgage. Thus, a life insurance policy in effect brings about compulsory savings.

Easy settlement and protection against creditors:

A life insurance policy is the only financial instrument the proceeds of which can be
protected against the claims of a creditor of the assured by effecting a valid assignment of
the policy.

Administering the Legacy for Beneficiaries:

Speculative or unwise expenses can quickly cause the proceeds to be squandered. Several
policies have foreseen this possibility and provide for payment over a period of years or in a
combination of installments and lump sum amounts.

Ready Marketability and suitability for quick borrowing:

A life insurance policy can, after a certain time period (generally three years) be surrendered
for a cash value. The policy is also acceptable as a security for a commercial loan, for
example, a student loan.

Disability Benefits:
Death is not the only hazard that is insured; many policies also include disability benefits.
Typically, these provide for waiver of future premiums and payment of monthly installments
spread over a certain time period.

Accidental death Benefits:

Many policies can also provide for an extra sum to be paid (typically equal to the sum
assured) if death occurs as a result of accident

SCOPE OF THE STUDY

This study is limited to the consumers within the limit of Bangalore city. The study will be
able to reveal the preferences, needs, perception of the customers regarding the life
insurance products, It also help the insurance companies to know whether the existing
products are really satisfying the customers needs .
 NEED FOR THE STUDY

The deeper the companys understanding of consumers needs and perception, the
earlier the product is introduced ahead of competition, the greater the expected
contribution margin. Hence the study is very important.
Consumer markets and consumer buying behaviour can be understood before
sound product and marketing plans are developed
This study will help companies to customize the service and product, according to
the consumers need.
This study will also help the companies to understand the experience and
expectations of the existing customers.
Apart from creating, manufacturing and distribution capabilities for life insurance
products, an in depth study of the consumers, their preferences and demand for
their product is very necessary for setting up an efficient marketing network.

OBJECTIVE OF THE STUDY

Ascertain the profile and characteristics of potential buyers.

To gain a thorough understanding of the attributes that prospective buyers ascribe
to life insurance policies.
To have an insight into the attitudes and behaviour of customers.
To find out the differences among perceived service and expected service.
To produce an executive service report to upgrade service characteristics of life
insurance companies.
To understand consumers preferences.
To access the degree of satisfaction of the consumers with their current brand of
Insurance products.

History and Development of Life Insurance

Life Insurance, in its present form, came to India from the United Kingdom with
establishment of a British firm, Oriental Life Insurance Company in Calcutta in 1818,
followed by Bombay Life Assurance Company in 1823, the Madras Equitable Life
Insurance society in 1829 and Oriental Government security Assurance company in
 1874. Prior to 1871, Indian Lives were treated as sub-standard and charged an extra
premium of 15% to 20% . Bombay Mutual Life Assurance Society, a Indian insurer
which came into existence in 1871 was the first to cover Indian lives at normal rates.

The Indian life Assurance Companies Act, 1912 was the first statutory measure to
regulate life insurance business. Later, in 1928, the Indian Insurance Companies Act
was enacted, to enable the government to collect statistical information about both
life and non-life insurance business transacted in India by Indian and foreign
insurers, including the provident insurance societies. Comprehensive arrangement
was, however, brought into effect with the enactment of the Insurance Act, 1938.
Efforts in this direction continued progressively and the act was amended in 1950,
making far-reaching changes, such as requirement of equity capital for companies
carrying on life insurance business, ceiling on share holdings in such companies,
submission of periodical return relating to investments and such other information
to the controller of insurance as he many call for, appointment of administrator for
mismanaged companies, ceiling on expenses of management and agency
commission, incorporation of the Insurance association of India and formation of
councils and committees there of.

By 1956, 154 Indian insurers, 16 non-Indian insurers and 15 provident societies were
carrying online insurance business in India. On 19th January 1956, the management
of the entire life insurance business of 229 Indian insurers and provident insurance
societies and the Indian life insurance business of 16 non-Indian Life insurance
companies then operating in India, was taken over by the central Government and
then nationalized on 1st September 1956 when the Life Insurance Corporation came
into existence.

Reforms and Implications

The liberalization of the Indian insurance sector has been the subject of much heated
debate for some years. The sector is finally set to open up to private competition.
The Insurance Regulatory and Development Authority bill will clear the was for
private entry into insurance as the government is keen to invite private sector
participation into insurance. To address those concerns, the bill requires direct
insurers to have a minimum paid-up capital of Rest. 1 billion, to invest policy holders
funds only in India; and to restrict international companies to a minority equity
holdings of 26 percent in any new company. Indian Promoters will also have to dilute
their equity holding to 26 percent over a 10 year period. Over the past three year,
around 30 companies have expressed interest in entering the sector and many .
 foreign and Indian companies have arranged alliances. Whether the insurer is old or
new, private or public, expanding the market will Present challenges. A number of
foreign Insurance Companies have set up representative offices in India and have
also tied up with various asset management companies

Type of life insurance policies.

Whole life insurance

Whole life is a form of permanent insurance, with guaranteed rates and guaranteed
cash values. It is the least flexible form of permanent insurance.
Universal life insurance

Universal life is similar to whole life, except that you can change the death benefit
(the money paid to the beneficiary when the insured person dies), the amount of
premiums and how often you pay the premiums.
Variable life insurance

Variable life insurance is the riskiest form of permanent insurance, but it

can also give you the best return for your money. Essentially, the life insurance
company will invest your insurance premiums for you. If the investments do well, the
death benefit and cash value of the policy go up. If they do poorly, they go down. It's
a little like putting your
savings into the stock market.

Group life insurance

Many companies allow their employees to buy group life insurance through the
company. Usually, you can get very good rates for this insurance but you have to
give the insurance up when you stop working there. For that reason, group insurance
can be a good way to buy a little extra life insurance, but it does not make sense to
make it your main policy.

Family income life insurance.

This is a decreasing term policy that provides a stated income for a fixed period of
time, if the insured person dies during the term of coverage. These payments
continue until the end of a time period specified when the policy is purchased.
 Family insurance.

A whole life policy that insures all the members of an immediate family
husband, wife and children. Usually the coverage is sold in units per person, with the
primary wage-earner insured for the greatest amount.

Senior life insurance.

Also known as graded death benefit plans, they provide for a graded amount to be
paid to the beneficiary. For example, in each of the first three to five years after the
insured dies, the death benefit slowly increases. After that period, the entire death
benefit is paid to the beneficiary. This might be appropriate if the beneficiary is not
able to handle a large amount of money soon after the death, but would be in a
better position to handle it a few years later.

Juvenile insurance.

This is life insurance on a child. Coverage is paid for by an adult, usually the parents
or guardians. Such policies are not considered traditional life insurance
because the child is not producing an income that needs to be protected. However,
by buying the policy when the child is young, the parents are able to lock in an
extremely low premium rate and allow many more years of tax-deferred cash value
buildup.

Credit life insurance.

This insurance is designed to pay off the balance of a loan if you die before you have
repaid it. Credit life insurance is available for many kinds of loans including student
loans, auto loans, farm equipment loans, furniture and other personal loans
including credit cards. Credit life insurance can be purchased by an individual.
Usually it is sold by financial institutions making loans, like banks, to borrowers at
the time they take out the loan. If a borrower dies, the proceeds of the policy repays
the loan directly to the lender or creditor.

Mortgage insurance

This decreasing term coverage is designed to pay off the unpaid balance of a
mortgage if you die before the mortgage is paid off. Premiums are generally level
throughout the term of the policy. The policy is usually independent of the
 mortgage, meaning that the financial institution granting the mortgage is separate
from the insurance company issuing the policy. The proceeds of the policy are paid
to the beneficiaries of the policy, not the mortgage company. The beneficiary is not
required to use the proceeds to pay off the mortgage

Annuity

An annuity is a form of insurance that enables you to save for your

retirement. Basically, you give the insurance company money for a certain period of
time, and then after you retire they will pay you a certain amount of money every
year until you die. There are many different forms of annuities. Most people who
buy annuities are 55 or older

MAJOR PLAYERS IN THE INSURANCE INDUSTRY IN INDIA

LIFE INSURANCE CORPORATION OF INDIA (LIC)

Life Insurance corporation of India was formed in September 1956 by passing LIC Act, 1956
in Indian parliament. On the nationalization of the life insurance in 1956, the premium
rating of Oriental Government security life Assurance company were adopted by LIC with a
reduction of 5% of the tabular premium or Re. 1 per thousand sum assured, whichever was
less. This reduction was made in anticipation of economies of scale that would emerge on
the merger of different insurers in a single entity. Life Insurance Corporation Of India - there
are many things to consider as Life Insurance Corporation Of India offers various insurance
products which are very complex, but underlying this complexity is a simple fact. The
building blocks for all Life Insurance Corporation Of India are (1) investment return; (2)
mortality experience; and (3) expense management; for your Life Insurance Corporation Of
India.

LIC is the biggest insurance player in the country. Out of the total premium of Rs 3766 crore
generated by the insurance industry through group business in the year 2005-06, LIC alone
accounted for Rs 3051 crores. In the financial year 2005-06, LIC has grown at 30.68%. In
respect of number of lives insured, LIC has shown a growth of over 152%. In respect of
number of schemes, LIC has a growth of 2%. LIC's market share in number of individuals
covered and number of policies stands at 77% and 81%, respectively.

ING VYSYA LIFE INSURANCE

ING Vysya Life Insurance Company Private Limited entered the private life insurance
industry in India in September 2001, and in a span of 5 years has established itself as a
distinctive life insurance brand with an innovative, attractive and customer friendly product
portfolio and a professional advisor sales force. It has a dedicated and committed advisor
sales force of over 21,000 people, working from 140 branches located in 74 major cities
across the country and over 3,000 employees. It also distributes products in close
cooperation with the ING Vysya Bank network. The Company has a customer

base of over 4,50,000 & is headquartered at Bangalore. In 2005, ING Vysya Life earned a
total income in excess of Rs. 400 cr. and also has a share capital of Rs. 440 cr. ING Vysya Life
Insurance Company is headquartered at Bangalore and has established a strong presence in
the cities of Delhi, Mumbai, Kolkata, Hyderabad and Chennai. In addition ING Vysya Life
operates in Vizag, Vijaywada, Mangalore, Mysore, Pune , Nagpur, Chandigarh, Ludhiana and
Jaipur. ING Vysya Life has pioneered product innovations in the Indian life insurance market
with customer-oriented cash bonus endowment and money back products. (Reassuring Life
and Maximising Life), the first anticipated whole life product (Fulfilling Life) and the first
Term/Critical Illness combination product (Conquering Life). Conquering Life is an innovative
term and critical illness product that has been launched recently. Conquering Life provides
affordable term cover and critical illness coverage for 10 critical illnesses of upto 50% of the
Sum Assured.

ING Vysya Life Insurance is a joint venture between ING Insurance International BV a part of
ING Group, the world's largest life insurance company . ING Vysya Bank, with 1.5 million
customers and over 400 outlets and GMR Technologies and Industries Limited, part of GMR
Group also based in Bangalore and involved in the field of power generation, infrastructural
development and several other businesses. ING Vysya Life has a paid up capital of Rs.140
crores and an authorised capital of Rs. 200 crores.

Tata-AIG Life Insurance

Tata-AIG Life Insurance company is a joint venture between the Tata Group and American
International Group Inc (AIG), the leading US-based international insurance and financial
services organisation and the largest underwriter of commercial and industrial insurance in
America. Its member companies write a wide range of commercial, personal and life
insurance products through a variety of distribution channels in approximately 130
countries and jurisdictions throughout the world. AIGs global businesses also include
financial services and asset management, including aircraft leasing, financial products,
trading and market making, consumer finance, institutional, retail and direct investment
fund asset.
management, real estate investment management, and retirement savings products. Areas
of business Tata-AIG Life Insurance products include a broad array of life insurance coverage
to both individuals and groups. For groups, the company has life products whereas for
individuals, it has term products, endowment products as well as money-back products. For
groups and individuals, various types of add-ons and options are available to given
consumers flexibility and choice.

HDFC STANDARD LIFE

The Partnership : HDFC and Standard Life first came together for a possible joint venture, to
enter the Life Insurance market, in January 1995. It was clear from the outset that both
companies shared similar values and beliefs and a strong relationship quickly formed. In
October 1995 the companies signed a 3 year joint venture agreement. Around this time
Standard Life purchased a 5% stake in HDFC, further strengthening the relationship.

The next three years were filled with uncertainty, due to changes in government and
ongoing delays in getting the IRDA (Insurance Regulatory and Development authority) Act
passed in parliament. Despite this both companies remained firmly committed to the
venture. In October 1998, the joint venture agreement was renewed and additional
resource made available. Around this time Standard Life purchased 2% of Infrastructure
Development Finance Company Ltd. (IDFC). Standard Life also started to use the services of
the HDFC Treasury department to advise them upon their investments in India. Towards the
end of 1999, the opening of the market looked very promising and both companies agreed
the time was right to move the operation to the next level. Therefore, in January 2000 an
expert team from the UK joined a hand picked team from HDFC to form the core project
team, based in Mumbai.

ICICI PRUDENTIAL LIFE INSURANCE COMPANY

ICICI Prudential Life Insurance Company is a joint venture between ICICI, a premier financial
powerhouse and Prudential plc, a leading international financial

services group headquartered in the United Kingdom. ICICI Prudential was amongst the first
private sector insurance companies to begin operations in December 2000 after receiving
approval from Insurance Regulatory Development Authority (IRDA). ICICI Prudential is
currently the No. 1 private life insurer in the country. For the financial year ended March 31,
2005, the company garnered Rs 1584 crore of new business premium for a total sum
assured of Rs 13,780 crore and wrote nearly 615,000 policies Products offered by ICICI
Prudential are.
 KOTAK MAHINDRA Life Insurance Company
Kotak Mahindra Life Insurance Company Limited (OMKM), is a joint venture between Kotak
Mahindra Bank Ltd.(KMBL), and Old Mutual plc. At OMKM, the aim is to help customers take
important financial decisions at every stage in life by offering them a wide range of
innovative life insurance products, to make them financially independent. Jeene Ki Azaadi...
The Products offered by the Company are Individual Plan
COMPANY PROFILE
(CHAPTER)-2
Nest keys Nurtured with an idea to shake up the unorganized property market to a Need based
Property Solutions Specialist with team of business associates in this ever changing dynamic, non
regulated property space and to help them manage there customers investments grow with right
knowledge and skills.

Our philosophy is based on nurturing the right talent with imparting them the adequate knowledge
to deliver the right investment /property solutions to customer. The core team having 40 plus years
of professional experience in understanding the Indian environment and setting up new distribution
channel and mentoring the associates with innovative investment solutions, technology, operations
and customer service management assistance to entrepreneurs entering into property space and
helping them managing there clients in a structured approach.

We truly believe in providing property solutions and a great customer experience, we as a team feel
that its right time to combine technology, great product and customer delight to give India a
Solution Specialist Teams. We are passionately driven by our Vision to being the Top Real Estate
Franchisee Provider, and a trusted brand.

Where our heart lies

NESTKEYS - hold our associates, customers, employees, as well as our community in the
highest regard, where we incorporate both the needs of our company, as well as the needs of our
ever-changing world into our culture. Our core values are the backbone to our company which
resonate with our vision:
People
We must be caring, show respect, compassion and humanity for our colleagues, associates and
customers around the world, and always work for the benefit of the communities we serve.

Integrity
Conducting our operations with integrity and with the respect for the each people, business
associate whom we touch in different juncture of our business journey.

Customer Delight
We are committed to foster customer centric culture where our processes, services and innovations
are aligned around customer/franchisee/business associate expectations.
Excellence
We must constantly strive to achieve the highest possible standards in our execution and in
the quality of the services we provide at affordable cost and need based solutions.
 Trust
We as team believe that the trust is the foundation of our relationship with our associates,
franchisee, customer and employees and we cultivate it every day by being accountable of every
single property transaction we offer.

Core team of NESTKEYS

Abhinav Director Franchisee Development An avid traveller and a

enthusiast whose focus is delivering promises and keeping his commitment, his focus is to promote
innovation and help distribution grow and attain its peak.

Amit Director Business Strategy A Fitness Freak focused on results,

experience in setting new distribution channel and laying the process to ensure smooth function and
assistance provided to felicitate the entire management team and associates

Kshitij Director Direct Sales Support Team A lovable person with

experience in direct sales and a motivator who believes in execution and is great in innovative ideas
to provide client interface
MetLife
PNB MetLife India Insurance Company Limited (PNB MetLife) is one of the leading life
insurance companies in India. PNB MetLife has as its shareholders MetLife International
Holdings LLC (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited
(JKB), M. Pallonji and Company Private Limited and other private investors, MIHL and PNB
being the majority shareholders. PNB MetLife has been present in India since 2001.

PNB MetLife brings together the financial strength of a leading global life insurance
provider, MetLife, Inc., and the credibility and reliability of PNB, one of India's oldest and
leading nationalised banks. The vast distribution reach of PNB together with the global
insurance expertise and product range of MetLife makes PNB MetLife a strong and trusted
insurance provider.

PNB MetLife is present in over 115 locations across the country and serves over 100 million
customers in more than 8,700 locations through its strong bank partnerships with PNB, JKB
and KBL.

PNB MetLife provides a wide range of protection and retirement products through its
Agency sales of over 10,000 financial advisors and multiple bank partners, and provides
access to Employee Benefit plans for over 800+ corporate clients in India. The company
continues to be consistently profitable and has declared profits for last five Financial Years.

Companys Values

Personal Responsibility
Coming into your own", performs as a Leader to be really effective and successful by acting and
making decisions independently to get results.

People Count
It's all about People, MetLife's key resource. MetLife will succeed because we are winning from
within.

Partnership
Functioning productively in teams towards a common purpose; realising the collective power of
diverse work-groups.

Financial Strength
Operating with an intense dedication to managing monetary resources for strong business results.

Integrity and Honesty

Conducting all business endeavours with truth, sincerity and fairness.

Innovation
Continuously creating and introducing new and original ideas and ways of doing things.

Services offered by the MetLife companies:

Life insurance

Annuities

Automobile and home insurance

Retail banking

Other financial services to individuals

Group insurance

Reinsurance

Retirement and savings products and services

 Key managment team

Ashish Kumar Srivastava

Principal Officer & CEO

OTHER KEYS PERSON

Niraj Shah
Chief Financial Officer

P K Dinakar
Appointed Actuary

Sanjay Kumar
Chief Investment Officer

Sarang Cheema
Chief Compliance Officer

Viraj Taneja
Chief of Internal Audit
Future Generali is a joint venture between the India-based Future Group and the Italy-based
Generali Group. Future Generali is present in India in both the Life and Non-Life businesses
as Future Generali India Life Insurance Co. Ltd. and Future Generali India Insurance Co. Ltd.

Future Group led by Mr. Kishore Biyani, is positioned to cater to the entire Indian
consumption space. The Future Group operates through six verticals: Future Retail
(encompassing all lines of retail business), Future Capital (financial products and services),
Future Brands (all brands owned or managed by group companies), Future Space
(management of retail real estate), Future Logistics (management of supply chain and
distribution) and Future Media (development and management of retail media spaces).

Generali group Established in Trieste on December 26, 1831, Generali is an

international group present in more than 40 countries with insurance companies and
companies mostly operating in the financial and real estate sectors. Over the years, the
Generali Group has reconstructed a significant presence in Central Eastern Europe and has
started to develop business in the principal markets of the Far East, including China and
India. Identity Card Generali Group ranks among the top three insurance groups in Europe
and the 30th largest company in the Fortune 500 international ranking, with a 2007
premium income of over 66 billions High rating assigned by the international rating
agencies.

PEOPLE THAT MAKE THE DIFFERENCE

MR. G.N. BAJPAI

Chairman-Future Generali Vast experience in capital markets and insurance industry; Ex
chairman SEBI, LIC, recipient of many awards including Outstanding contribution to the
development of finance from PM Manmohan Singh.

Dr. Kim Chai Ooi

Country Manager-Future Generali He is the Country Manager of Future Generali. His
previous assignments and important career events include setting up Generali China Joint
Venture operations in 2001 and leading it towards achieving the status of Chinas No. 1
Foreign Insurer in 2005

MR. JAYANT KHOSLA-MD & CEO

Future Generali Life An IIM Ahmedabad alumnus having diverse experience of more than 23
years in MNCs both in India and abroad, held leadership positions at India DHL, Cadbury
Schweppes, Coca Cola and Bharti Airtel
RESEARCH METHODOLOGY
(CHAPTER)-3
INTRODUCTION TO THE STUDY