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Front Office Kpi - Nov'2016

This document appears to be a performance report for multiple employees listing their names, various key performance metrics, weightages assigned to each metric, and percentage scores. It includes metrics like adherence to schedule, attendance, product and process knowledge, effectiveness, and quality assurance. Any valid customer complaints could result in a 10 point deduction and new employees will not be eligible for incentives until they have been with the company for 3 months.

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ISTAKHAR UDDIN AHAMED
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58 views3 pages

Front Office Kpi - Nov'2016

This document appears to be a performance report for multiple employees listing their names, various key performance metrics, weightages assigned to each metric, and percentage scores. It includes metrics like adherence to schedule, attendance, product and process knowledge, effectiveness, and quality assurance. Any valid customer complaints could result in a 10 point deduction and new employees will not be eligible for incentives until they have been with the company for 3 months.

Uploaded by

ISTAKHAR UDDIN AHAMED
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Fuad Moham

Mohammad Jafarullah
Al Amin
KPI_Nov'16 Description Weightage

Adherence to schedule 20
Attendance 10
Late entry / early out 10
Product and process knowledge 20
Online Quiz 10
On spot quiz 10
Effectiveness 30
Contact record 10
Error management 15
Inventory Update 5
QA 30
Over phone QA ,
Negative Marking
Total 100 0.0 0.0
% 0.0% 0.0%

***Any proactive customer complaint if found valid by QA will result in 10 marks deductio
***Since there is no fast team feedback from this month, full 30 marks will be consider
***New joiners will get incentive after 3 months of joining.
Md. Syfur Rahman Mafug

0.0
0.0%
Iqbal Hossain Opel

0.0
0.0%
Md. Masud Parves

0.0
0.0%
Mohammadullah

Muhammad Ahsan habib

0.0
0.0%
Muhammad Sabbir Sarwar

0.0
0.0%
Md. Arman Hossain

0.0
0.0%
Foisal Chowdhury

0.0
0.0%
Sharif

Emrul hasan Emon

0.0
0.0%
0.0 Md. Salauddin Ahmed Shakil
0.0%

Rajesh Barua
0.0
0.0%

Atanu Chowdhury
0.0
0.0%
Azib
Istakhar Uddin Ahamed

0.0
0.0%
Azib

Md. Ali reza

0.0
0.0%
Syed Zaki Alam

0.0
0.0%
KAZI MONZUR MORSHED

0.0
0.0%

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