Under-Secretary for Tourism Quality

Office for Tourism Training

CONTINUOUS VIRTUAL TRAINING PERIOD

ARGENTINE MINISTRY OF TOURISM

ENGLISH COURSE

Tourism!
 Under-Secretary for Tourism Quality

Office for Tourism Training

Index
1. Welcome ............................................................................................................ 2
2. Personal Pronouns ............................................................................................... 4
3. Possessive Adjectives ........................................................................................... 5
4. 5W.................................................................................................................... 7
5. Present Simple.................................................................................................... 8
6. Family members ................................................................................................. 8
7. Greetings and introductions .................................................................................. 9
7.1. Informal .......................................................................................................... 9
7.2. Formal ............................................................................................................ 9
7.3. Every day ...................................................................................................... 10
7.4. Special days .................................................................................................. 10
8. Numbers, days, months and seasons .................................................................... 11
9. Present Continuous............................................................................................ 12
9.1. What are you doing? ....................................................................................... 12
10. Jobs in tourism ............................................................................................... 14
10.1. Qualities for the job...................................................................................... 14
11. Preview of Unit 2 ............................................................................................ 15
11.1. Vocabulary: Industry sectors ......................................................................... 15
12. Bibliography .................................................................................................. 15

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OBJETIVOS:

Proporcionar herramientas idiomticas bsicas necesarias para los

profesionales y trabajadores de la actividad turstica, cualquiera sea el
campo donde desarrollen su carrera, desde la informacin turstica hasta la
gestin y promocin de destinos y actividades tursticas, pasando por
empresas de intermediacin, alojamiento y transporte.

Por este motivo, se tratarn distintos temas afines teniendo en cuenta

situaciones comunicativas reales ampliando as su habilidad de
comprensin mediante las destrezas comunicativas de escucha, lectura y
escritura.

1. Welcome to the first unit of the English Course

Hello! & Hola!

Una de las formas ms usuales de iniciar una conversacin es saludando con un
Hola. Pero si queremos dirigirnos a un interlocutor anglosajn, debemos
recurrir al Hello.
La primera vez que aparece escrito el trmino hello es en el ao 1833, mientras
que la palabra hola data de 1552.

Lets start!
Personal pronouns, possessive adjectives and verb to be.

HELLO, I AM
MIKE.

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SHE IS MY FRIEND.
HER NAME IS LISA.

HI, HOW ARE YOU?

HE IS MY FRIEND.
HIS NAME IS STEVE.

HELLO, NICE TO
MEET YOU!

MIAOWWWWW

IT IS BOB.
IT IS A CAT

THEY ARE LISA and STEVE. BOB IS THEIR CAT

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WE ARE FRIENDS.
WHO ARE YOU? WHAT IS YOUR NAME?

Complete:
I AM.. = MY NAME IS

2. Personal Pronouns

Personal Possessive
Examples
pronouns adjectives
I - - - My I like my house.
We - - - Our We like our house.
You - - - Your You like your house.
He - - - His He likes his house.
She - - - Her She likes her house.
They - - - Their They like their house.

It - - - Its Ciudad Universitaria (= it) is famous for its university.

MY HOUSE. OUR HOUSE.

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YOUR HOUSE.

HIS HOUSE.

HER HOUSE. THEIR HOUSE.

3. Possessive Adjectives

We use possessive adjectives + noun.

MIKE

HIS CAR
HIS
VEHICLES

His car = Mikes car. His plane = Mikes plane. His vehicles = Mikes vehicles.

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HER
LISA FOOD

HER BURGER HER CAKE

Her burger = Lisas burger. Her cake = Lisas cake. Her food = Lisas food.

THEIR
THEIR LUGGAGE FLIGHT
THEIR
HOLIDAYS
Their luggage = Mike and Lisas luggage. Their flight = Mike and Lisa's flight. Their holidays = Mike and
Lisas holidays.

1. Verb to be

My name is Mike.

Im 35.
Im interested in tourism.
Im from
Buenos Aires.
My favourite sports are
football and swimming.
Im a travel agent.

My father is a doctor and my My favourite color is blue.

mother is a journalist.

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Positive Negative Question

I am (I'm not) I am (Im not) Am I?
He Is (hes) He is (hes not or he isnt) Is he?
She (shes) She (shes not or she isnt) she?
It (its) It (its not or it isnt)
We are (were) We are (were not or we arent) Are we?
you (youre) you (youre not or you arent) you?
They (theyre) They (theyre not or they arent) They?
Short form Short form
Examples:
Im 35 years old. My sister is 30. Those people arent English. They're Argentinian.
My sister is ill. Shes in bed. Its sunny today, but it isnt warm.
Im tired, but Im not hungry. It's ten o'clock. Youre late again.
Mike isn't interested in art. He's in My sister and Lisa are good friends.
interested in tourism.

4. 5W

WHERE? WHY?
-Where are you from? -This hotel isnt very good.
-I'm from Argentina. Why is it so expensive?

WHAT? WHEN?
-What colour is your car? -When is winter in Argentina?
-Its light blue. WHO? -It is from June to August.
-Who is she?
-She is my sister.

HOW?
-These postcards are nice. How much are they?

Short forms
Wheres = Where is Whats = What is Whos = Who is Hows = How is

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5. Present Simple

We use the present simple to talk about things in general. We use it to say something
happens all the time or repeatedly, or that something is true in general.
We use do/does to make questions and negative sentences.

Positive Question Negative

I work Do I? I dont work
He He? He
She drives Does She? She doesnt drive
It It? It
We We? We
you drive Do You? You dont drive
They They? They

Remember: I work but He works They drive My sister drives.

I get up at 8 oclock every morning.

Examples:
Julie usually goes away 2 or 3 times a year.
Where do you come from? He doesnt do anything to help.
What does this mean? I dont go away often.

6. Family members

Grandfather Grandmother

Uncle Father Mother Aunt Uncle

Sister-in-law Brother You Sister Cousin Cousin

Niece Nephew Son Daughter Son-in-law

Grandson Granddaughter

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7. Greetings and introductions

7.1. Informal

Hello, Im Susan Collins.

Hi, Susan. Im Lauren
Nash.

When we leave someone we

usually both say Goodbye and
perhaps, See you soon!
See you soon is quite informal.

7.2. Formal

Hello, my name is
Gregory Stone.

Im Lauren Sanders.

Nice to meet you,

Lauren.

Nice to meet you.

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7.3. Every day

Good morning. Good afternoon. Good evening.

Goodnight! When someone goes to bed, we

usually say Goodnight. We sometimes
also say Sleep well.
Dont say Goodnight when you arrive
somewhere, only when you leave.

Thank you.
If you ask for something, you
usually say Please.
If someone does something nice
for you, you say Thank you.

7.4. Special days

Happy Birthday! Merry Christmas! Happy New Year!

Happy Christmas!
When it is On (or near) December On (or near) January
someones 25th. 1st.
birthday.

If someone is going to do something difficult (for example, take an exam or have an

interview for a job), we say GOOD LUCK!
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If someone has done something special (for example, one well in an exam, got a new job,
had a baby), we say CONGRATULATIONS! or WELL DONE!

8. Numbers, days, months and seasons

Months: January, February, March, April, May, June, July,
August, September, October, November, December.

Days

Numbers:

Numbers:

1: one 2: two - 3: three 4: four 5: five - 6: six - 7: seven - 8: eight - 9: nine -

10: ten - 11: eleven 12: twelve - 13: thirteen - 14: fourteen - 15: fifteen - 16:
sixteen - 17: seventeen - 18: eighteen - 19: nineteen - 20: twenty 21: twenty-one -
22: twenty-two 23: twenty-three 24: twenty-four 25: twenty-five 26: twenty-
six - 27: twenty-seven 28: twenty-eight 29: twenty-nine -30: thirty

31: thirty-one 40: forty 41: forty-one 50: fifty 51: fifty-one 60: sixty - 61:
sixty-one 70: seventy 71:seventy-one 80:eighty 81: eighty-one 90: ninety
91: ninety-one 100: one hundred.

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Seasons

SUMMER AUTUMN

SPRING
WINTER

9. Present Continuous

9.1. What are you doing?

Mike is in his car. He is driving

to the airport.
This means: he is driving now, at
the time of speaking.
The action is not finished.

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Present continuous Present simple

I am doing I do
We use the continuous for things happening We use the simple for things in general or
at or around the time of speaking. things that happen repeatedly.
The action is not complete.
I am doing I do
past now future past now future

Example Example
Kate wants to visit Italy, so shes Most people learn to swim when they
learning Italian. are children.
Listen to those people. What language Excuse me, do you speak English?
are they speaking? It doesnt rain very much in summer.
Lets go out. It isnt raining now. Every day the population of the world
The population of the world is increasing increases by about 200,000 people.
very fast.
We use the continuous for temporary We use the simple for permanent
situations: situations:
Im living with some friends until I find My parents live in London.
a place of my own.

PRESENT CONTINUOUS: Am / is / are + ing

I am driving.
He / She / It is is doing.
We / you / they are speaking.

IMPORTANT!: The action is not necessary happening at the same time of speaking.

Im reading a really good

book at the moment. Mike is not reading the book at the
same time of speaking. He means that
he has started it, but has not finished
it yet. He is in the middle of reading it.

PRESENT CONTINUOUS: periods around now (today, this year, this week, etc.)
Example
Youre working hard today.
The company I work for isnt doing so well this year.

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10. Jobs in tourism

Pilot Flight attendant Airline check-in Hotel manager Tour guide

clerk

Waiter Chef Resort rep Porter (UK)/ Tourism

Bellboy (US) information
officer

Travel agent Receptionist

10.1. Qualities for the job

+ Positive - Negative
Calm Nervous
Organized Disorganized
Friendly Unfriendly
Good at languages Bad at languages
Creative Lazy
Extrovert Shy
Practical Careless
Flexible
Good at explaining things
Good at dealing with
people
Know how to use
computers
Punctual
Hardworking

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11. Preview of Unit 2

11.1. Vocabulary: Industry sectors

The travel and tourism industry has different sectors.

Tourism
attractions

Public
Sector Transport
Tourism

INDUSTRY
SECTORS
Retail
Accommod
(travel
ation and
agents and
catering
online)
Tour
operators

Places that tourists want to visit.

Ways of travelling between different places, such as trains and airplanes.
Places to stay, such as hotels, and the food and services that are provided there.
People or companies that organize and assemble the different parts of holiday or tour.
People or companies that sell the holiday or tour to customers.
Government organizations that promote and develop tourism.

12. Bibliography

Walker, Robin and Harding, Keith: Oxford English for Careers: TOURISM 1, Oxford University
Press.

Jones, Leo: WELCOME! English for the travel and tourism industry, Cambridge University
Press.

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Warshawsky, Diane and Byrd, Donald: Spectrum 1: A Communicative English Course,

Prentice Hall Regents.

Naylor, Helen and Murphy, Raymond: Essential Grammar in Use, Second Edition, Cambridge
University Press.

Murphy, Raymond: English Grammar in Use, Third Edition, Cambridge University Press.

Practice English with

Listening

Visit the online course.

Complete the test on the

online course, then
go to Part 2!

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