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Ngumbao Laura Kache: Date of Birth: 24 November 1991 Nationality: Kenyan Career Objectiveand Personal Profile

Laura Kache provides her curriculum vitae, outlining her career objective in tourism management. She has over 5 years of work experience in customer service, office assistance, event management, and tours/travel. Her skills include communication, leadership, customer service, Microsoft Office, and fluency in English, Kiswahili and French. She holds a Bachelor's degree in Tourism, Hospitality and Events Management from Moi University and provides 3 referees.

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76 views6 pages

Ngumbao Laura Kache: Date of Birth: 24 November 1991 Nationality: Kenyan Career Objectiveand Personal Profile

Laura Kache provides her curriculum vitae, outlining her career objective in tourism management. She has over 5 years of work experience in customer service, office assistance, event management, and tours/travel. Her skills include communication, leadership, customer service, Microsoft Office, and fluency in English, Kiswahili and French. She holds a Bachelor's degree in Tourism, Hospitality and Events Management from Moi University and provides 3 referees.

Uploaded by

kevin muchunga
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CURRICULUM VITAE

NGUMBAO LAURA KACHE


P.O BOX 7268 ELDORET
Cell phone: +254715253975
Email: laurakache24@gmail.com
Date of birth: 24 November 1991 Nationality: Kenyan

CAREER OBJECTIVEAND PERSONAL PROFILE

As a quality-driven professional with qualifications and knowledge in tourism management ,


I am highly-skilled in fast-paced environments, able to quickly evaluate and react to
constantly changing situations, and work extremely well in teams to provide superior results.
To cultivate my best potential and to work closely with my colleagues to achieve desired
organizational goal.

SKILLS AND COMPETENCE:


• Excellent communication and interpersonal skills.
• Leadership and Management skills.
• Excellent customer service skills.
• Responding to telephone queries and making bookings and reservation through the
telephone.
• Proficient in Microsoft Office suite: excellent knowledge of MS Word, Microsoft
Outlook, Excel, PowerPoint, Databases, Spreadsheet and the Internet.
• Fluent in spoken and written English, Kiswahili French
• Excellent telephone etiquette
• Ability to adapt in any environment and can work in shifts.
• Analytical and time management skills.
• Ability to work under minimal supervision.
• Team player with an excellent work ethic.

WORK EXPERIENCE

Jun 2017-Dec 2017


Position; Customer service agent
 Place orders and make sure previously orders products are delivered on time
 Assist clients with internet related queries
 Following up with clients on their experience with customer service given
 Make sure clients are comfortable while they wait to be ushered to the boardroom for
appointment

Oct 2016-May 2017 LEIYS FRESH JUICE AND COFFEE

Position; Office assistant


 Offer excellent customer service
 Offer refreshment to clients while they wait to consult
 Make sure clients are comfortable while they wait to be ushered to the boardroom for
appointment
 Anticipates clients need and help accordingly
June 2016-Sep2016 Kenyatta International Convention Centre
Position; Assistant Event Manager

• Organizing events venue in numerous high-profile manner, conferences and seminars.

• Ensuring the state-of-the-art facilities and services and caters mostly towards assuring
the comfort and suitability of the visitors and exhibitors.

• Providing advanced meeting rooms, office space for rent, VIP rooms, parking
facilities, decoration services, catering services and many more

.
Oct 2015- Mar 2016 Longren tours & travel

Position: Tours and Travel consultant


 Organising tours
 Hotel Bookings
 Visa application
 Ticketing
 Marketing
 Office administration
 Customer service
 Marketing online

Oct 2014–Dec 2014 Trans travels safari


Position: Sales Rep
 Contacted customers following sales to ensure ongoing customer satisfaction and
resolve any complaint.
 Ticketing
 Marketing and selling the Publication directories
 Marketing
 Office administration
 Customers service
 Marketing online

April 2014 - June 2014 Mediators beyond boarders


Position: Intern

 Implementing peace and reconciliation project to the public (dealing with the
2007/2008 post-election victims)
 Acting as the main point of contact for clients and visitors including reception duties
 Undertake the general administration duties including:
 Distribution of minutes reports and other documents
 Dealing with incoming and outgoing mails
Oct 2010-Dec 2010 Cobec conservancy
Position: Intern
 Organizing safaris
 Ticketing
 Flight bookings
 Fare shows
 Marketing
 Office administration
 Itinerary planning & costing
EDUCATIONAL BACKGROUND

2014 -2016 MOI UNIVERSITY


Bachelors of tourism hospitality and events
Management

2012-2013 Nairobi Aviation College

Flight attendant (Airline Cabin Crew)

2011 - 2012 Moi University


Diploma in tourism and wildlife management

2010- 2011 Wildlife Clubs of Kenya


Certificate in tour guiding and administration

2009: Elgon view college


Computer packages

2005- 2008: Turbo girls High School


Kenya Certificate of Secondary Education

1997- 2004: Our lady of assumption academy


Kenya Certificate of Primary Education
HOBBIES AND INTREST
Travelling
Meeting new people
Guiding
Adventure (wildlife watching and hiking)
Networking
REFEREES

MR MATEKWA
TEL:0734571198
(MOI UNIVERSITY LECTURER)

MR JAMES KARAGO
EMAIL JAMESKARAGO981@GMAIL.COM
TEL 0716752981
(KINGS CONSOLIDATED TOURS AND TRAVEL )

MRS LILIAN NDIRANGU


TEL 0722970041
(LONGREN TOURS AND TRAVEL TOUR AND TRAVEL CONSULTANT)

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