10 Apparel Qamanual
10 Apparel Qamanual
TABLE OF CONTENTS
Introduction 4
Design Approval 6
Submission Requirements 7
Fit 7
Lab 8
TOP 9
Evaluation Disposition 10
Packaging 30
Production Inspection 31
Pre-shipment Inspection 31
Apparel Inspection Sampling Plan 32
Post-shipment Inspection 33
INTRODUCTION
Because quality cannot be inspected into products, it is the goal of the HSN Quality Assurance program to collaborate
with our vendor partners as early as practical in order to prevent defects. This partnership extends to design and materials
selection before the product is made, and includes all points in the manufacturing, packaging, shipping and post-delivery
processes. Therefore, it is within the purview of the HSN Quality Assurance program to maintain a close, direct
partnership with our vendors and their manufacturing facilities in order to support continuous improvement efforts and
uphold the most efficient and effective manufacturing practices.
It may be necessary at any time to visit a partner’s facility to ensure we mitigate risks to delivering 100% acceptable
product.
Our partners are expected to support our efforts throughout the supply chain to provide our customers with an
unsurpassed purchase experience. Our partners are also expected to maintain world-class quality and delivery. Such
expectations cannot be met unless our partners work with us and maintain a comprehensive quality program of their own.
All shipments must be inspected for compliance before HSN ever sees the product.
HSN QA prepared this document to help you through the process of submitting apparel products to HSN. This document
contains general information. It should not be considered a definitive source of regulatory guidance.
Key Contacts
Please contact the following individuals with any questions you have:
Matt Demers | VP: Quality Assurance & Product Information | 727.872.7799 | matthew.demers@hsn.net
Kim Dixon | Sr. Manager of Fit | 727.872.5098 | kim.dixon@hsn.net
The QA process is a critical part of making sure we maintain a reputation of trust and reliability with our customers– we
must ensure that our customers get the best quality, greatest value, and safest products. The first step in that process is
to submit the QA sample(s) and supporting documentation by the required number of days prior to your ship date.
The below table outlines the QA sample and product specification sheet lead time requirements.
Additional key milestones are outlined in Appendix B of the HSN Partner Supply Chain Requirements Manual.
https://view.hsn.net/WebDocuments/documents/9-Appendix.pdf
Maintaining proper timing of the QA process is important to ensure proper review of QA samples, specifications and
proposed product claims. Failure to comply with the required lead time standards can result in fees for late QA samples.
The Compliance section of the HSN Supply Chain Requirements Manual outlines the fees associated with late QA
samples.
https://view.hsn.net/WebDocuments/documents/8-Compliance.pdf
DESIGN APPROVAL
To ensure the accurate execution of design intent, streamline the fit approval process and optimize sampling
requirements, the technical development process will begin only after the style has been adopted and all design detail has
been approved by the HSN Buyer, Vendor Partner and designer/celebrity.
SUBMISSION REQUIREMENTS
For guidance on how to create a specification sheet on the partner portal, please view the Product specification sheet
tutorials. https://view.hsn.net/Documents/Documents.aspx?dt=SpecSheetTutorials
A printed guide is also available https://view.hsn.net/WebDocuments/documents/13_HowtoCreateaSpecSheet.pdf
NOTE: The product specification sheets MUST be completed and submitted prior to sending samples to QA; samples
without specification sheets will not be reviewed
Fit Samples
• The 1st fit sample is required in Missy’s base size 10 (M). HSN will issue the Women’s base size spec after 1 st fit
sample review of the Missy’s base size.
• All Fit Samples MUST be in the same fabrication, weight and construction as the final product (the same colorways
or patterns is recommended but not required for fit samples).
• In order to ensure consistency of fit across all brands, product developed for HSN MUST follow HSN’s standard
body measurements.
• HSN QA issues all Graded Specs for apparel production made to the HSN standard body measurements. The
Women’s base size spec will be issued after fit review of the Missy base size. The full Graded Spec for each
Size Range will be issued by HSN after each Base Size fit is approved. The Partner does not create final Graded
Specs for bulk production.
• For products that are purchased from previously existing marketed lines, HSN requires that the partner provide a
graded garment spec for each style, and a Brand Size Chart listing standard body measurements. This allows
HSN to accurately recommend the best size and proper fit for our customers.
Vendor Partners must email their HSN QA Product Evaluator when the passing 3rd party test reports have been uploaded to
the Product Specifications Sheet
Test request forms for each of the approved testing labs can be found within the For Your Information section of the HSN
Partner Portal https://view.hsn.net/Documents/documents.aspx.
• It is highly recommended that all lab samples be submitted together to ensure the most effective processing.
• Constructed garment should be in the darkest color and the same fabrication, weight and construction as the final product
• Color swatches of all other colors
• Swatches must be 1 yard full width with selvage end
• Fabric must be labeled with the warp direction using an up arrow (↑)
• Swatches must be on-grain, unless item is a bias cut
• If product is embroidered, swatches sent should be embroidered
Shipment of QA Samples
• Ship all QA samples to HSN QA as outlined in the Product Samples section of the HSN Supply Chain Requirements
Manual. https://view.hsn.net/WebDocuments/documents/3-Product%20Samples.pdf
After thoroughly reviewing the QA samples and specification sheet documentation, the HSN QA Product Evaluator will issue
a written evaluation report to the vendor partner. The vendor partner then reviews and responds to the issues noted in the
report and provides the information/materials requested.
The appearance of the final product that will be shipped to the customer is also a concern of the HSN Merchandising team.
A production sample identical to the one received by HSN QA should be sent to the HSN Buyer.
NOTE: Merchandise must not be changed in any way after it is approved by HSN QA. Changes include labeling, packaging,
contents and components. Merchandise that has been modified will be returned. Contact HSN QA before any changes are
made.
EVALUATION DISPOSITION
Products submitted to HSN QA will be reviewed by the QA evaluator and assigned one of the following evaluation
statuses:
• Received: A physical product sample has been received, but the product specification sheet has not been submitted
by the vendor partner and/or approved by the HSN Merchandising team. An evaluation in Received status requires
submission and approval of the product specification sheet prior to initiation of the formal QA evaluation process.
• Pending: QA has received a sample and a Merchandising-approved spec sheet. The evaluation is in process and/or
there are open issues that require the vendor partner to provide information, samples or corrective action.
• Approved: QA has evaluated the sample and found that it meets HSN standards.
• Approval given for Fit samples is indication that you may move forward with the production process (subject to
any modifications detailed with the evaluation report). You will receive a complete graded spec upon Fit
approval
• Approval given for Lab samples indicate that all care instructions have been confirmed and you may move
forward with the production process
• Approval given for Production samples indicate that the product is approved to ship.
• Approved Pending: QA has evaluated the sample and found that there are only minor open issues preventing
product approval (for example, on-site inspection). Products placed into Approved Pending status require closure of
the remaining issues before final approval is issued. Once the open issues are resolved, the evaluator updates the
status to Approved.
• Approved Pending Lab evaluations indicate that the colors submitted for lab meet all HSN requirements BUT
there are additional colors/constructed garments required to complete the full lab process for the item.
• Rejected: QA has evaluated the sample and found that it does NOT meet HSN standards.
HSN has a strong commitment to fit, and leverages processes and tools that enable the development and execution of
consistent apparel fit for our target customer.
Tools used to drive fit consistency throughout the apparel development process and the accurate communication of
sizing include:
HSN Standard Body Measurements – body measurement standards are the core of consistent brand fit. They
correspond to the most frequently occurring body shape of HSN’s target customer and are communicated to
customers as the HSN Size Chart. Partners are required to develop all HSN brand apparel using HSN’s
Standard Body Measurements as the reference.
Fit Type –Descriptor applied to HSN brand apparel to educate the customer on the wearing ease designed into
each garment. The partner should confirm fit type as part of the design approval process, and indicate the fit
type within the Product Specifications Sheet before submitting for HSN buyer approval.
Fit Guides –Descriptor for the identification of fit critical body measurement(s) for each item. This educates
the customer on how to choose their best size by comparing their fit critical body measurement to the
corresponding body measurement on the Size Chart for the product.
Garment fit is defined by fabric performance characteristics and the dimensional relationship between the garment and
body measurements at fit critical areas. Wearing, or fit ease refers to the difference between the garment
measurement and the standard body measurement at specific points of measure.
• Positive ease refers to ease values that are greater than the body measurement ,or “over body”.
• Negative ease refers to ease values that are less than the body measurement, or “under body”.
Fit critical points of measurement are style specific and identified as the point of measure on a garment that has the
greatest impact on fit.
The typical fit critical point of measure for Apparel tops is the bust and for pants or jeans, it will be the hip or waist,
depending upon the garment design. Please note that some designs may have multiple fit critical points.
Example: Upper body garment (size M) fit type and ease relationship
Ease
Fit Critical Body Garment Compatible Fabric
Fit Type Relationship Ease Range
Point of Measure Measurement Measurement Characteristics
to Body
-2” to 2”
Close Fitted Bust 37.5” (M) 35.5” -2” Knit or High Stretch Woven
Missy’s Sizes
X-SMALL SMALL MEDIUM LARGE X-LARGE
0 2 4 6 8 10 12 14 16 18
BUST 32 33 34 35 36 37 38 ½ 40 41 ½ 43
WAIST 24 ½ 25 ½ 26 ½ 27 ½ 28 ½ 30 31 ½ 33 34 ½ 36
HIP 34 ½ 35 ½ 36 ½ 37 ½ 38 ½ 39 ½ 41 42 ½ 44 45 ½
Women’s Sizes
1X 2X 3X
16W 18W 20W 22W 24W 26W
BUST 43 ½ 45 ½ 47 ½ 49 ½ 51 ½ 53 ½
WAIST 37 39 41 43 45 47
HIP 45 ½ 47 ½ 49 ½ 51 ½ 53 ½ 55 ½
Height Range
PETITE 4’ 11” to 5’ 3”
AVERAGE 5’ 3 ½” to 5’ 7 ½”
TALL 5’ 8” to 5’ 11”
HSN reviews all QA samples on dress forms in base sizes 10 (M) and 18W (1X) and encourages the purchase of HSN Dress
forms to maintain fit consistency throughout the technical development process.
The 2015 cost per full body dress form made to HSN’s body measurement standard is listed below:
HSN Missy - Style 605A-10: $1,360 ($660 Dress Form Retail Price plus $700 Model Design Fee)
HSN Women’s - Style 612L-18W: $1,538 ($738 Dress Form Retail Price plus $800 Model Design Fee)
Cost per arm not included in dress form price = $95.00
(Please note the prices listed above do not include shipping charges.)
Please note that the Missy base size is 10 (M) and the Women’s base size is 18W (1X).
ACROSS SHOULDER ⅛ ¼ -¼ -¼ -¼ -¼ -¼ ⅜ ⅜ ⅜ ⅜
ARMHOLE CIRC. ⅛ ¼ -⅜ -⅜ -⅜ -⅜ -⅜ ½ ½ ½ ½
FRONT RISE ⅛ ¼ -⅜ -⅜ -⅜ -⅜ -⅜ ⅜ ⅜ ⅜ ⅜
BACK RISE ⅛ ¼ -⅜ -⅜ -⅜ -⅜ -⅜ ⅜ ⅜ ⅜ ⅜
S
I
INSEAM ¼ ¼ 0 0 0 0 0 0 0 0 0
Z
E
LEG OPENING CIRC. ⅛ ¼ -⅜ -⅜ -⅜ -⅜ -⅜ ⅜ ⅜ ⅜ ⅜
KNEE ⅛ ¼ -⅜ -⅜ -⅜ -⅜ -⅜ ⅜ ⅜ ⅜ ⅜
MUSCLE ⅛ ⅛ -¼ -¼ -¼ -¼ -¼ ⅜ ⅜ ⅜ ⅜
CB LENGTH ⅛ ¼ -¼ -¼ -¼ -¼ -¼ ¼ ¼ ¼ ¼
BUST CIRC. ½ ¾ -1 -1 -1 -1 -1 1½ 1½ 1½ 1½
WAIST CIRC. ½ ¾ -1 -1 -1 -1 -1 ½ 1½ 1½ 1½ 1½
HIP CIRC. ½ ¾ -1 -1 -1 -1 -1 1½ 1½ 1½ 1½
THIGH CIRC. ⅜ ½ -¾ -¾ -¾ -¾ -¾ 1 1 1 1
SWEEP CIRC. ½ ¾ -1 -1 -1 -1 -1 1½ 1½ 1½ 1½
Woven Knit
GARMENT MEASUREMENTS 16W 18W 20W 22W 24W 26W
TOL +/- TOL +/-
ACROSS SHOULDER ⅛ ¼ -⅜ ⅜ ⅜ ⅜ ⅜
ARMHOLE CIRC. ¼ ¼ ⅝ ⅝ ⅝ ⅝ ⅝
CUFF HEIGHT ⅛ ⅛ 0 S 0 0 0 0
A
SLEEVE OPENING CIRC. ⅛ ⅛ -¼ M ¼ ¼ ¼ ¼
P
L
RISE DROP ⅛ ⅛ -¼ ¼ ¼ ¼ ¼
E
FRONT RISE ⅛ ¼ -⅜ S ⅜ ⅜ ⅜ ⅜
I
BACK RISE ⅛ ¼ -⅜ Z ⅜ ⅜ ⅜ ⅜
E
INSEAM ¼ ¼ 0 0 0 0 0
KNEE ¼ ¼ -½ ½ ½ ½ ½
MUSCLE ¼ ¼ -½ ½ ½ ½ ½
CB LENGTH ⅛ ⅛ -¼ ¼ ¼ ¼ ¼
BUST CIRC. 1 1 -2 2 2 2 2
WAIST CIRC. 1 1 -2 2 2 2 2
HIP CIRC. 1 1 -2 2 2 2 2
THIGH CIRC. ¾ ¾ -1 ¼ 1¼ 1¼ 1¼ 1¼
SWEEP CIRC. 1 1 -2 2 2 2 2
Woven Knit
GARMENT MEASUREMENTS X-SMALL SMALL MEDIUM LARGE X-LARGE
TOL +/- TOL +/-
ACROSS SHOULDER ¼ ⅜ -½ -½ ¾ ¾
ARMHOLE CIRC. ⅜ ½ -¾ -¾ 1 1
ARMHOLE FRONT ⅛ ¼ -⅜ -⅜ ½ ½
ARMHOLE BACK ⅛ ¼ -⅜ -⅜ ½ ½
FRONT RISE ⅜ ⅜ -¾ -¾ S ¾ ¾
I
BACK RISE ⅜ ⅜ -¾ -¾ ¾ ¾
Z
INSEAM ¼ ¼ 0 0 E 0 0
KNEE ⅜ ⅜ -¾ -¾ ¾ ¾
MUSCLE ¼ ⅜ -½ -½ ¾ ¾
CB LENGTH ¼ ⅜ -½ -½ ½ ½
BUST CIRC. 1 1½ -2 -2 3 3
WAIST CIRC. 1 1½ -2 -2 ½ 3 3
HIP CIRC. 1 1½ -2 -2 3 3
THIGH CIRC. ¾ 1 -1 ½ -1 ½ 2 2
SWEEP CIRC. 1 1½ -2 -2 3 3
Woven Knit
GARMENT MEASUREMENTS 1X 2X 3X
TOL +/- TOL +/-
ACROSS SHOULDER ⅜ ½ ¾ ¾
ARMHOLE CIRC. ½ ¾ 1¼ 1¼
ARMHOLE FRONT ¼ ¼ ⅝ ⅝
ARMHOLE BACK ¼ ¼ ⅝ ⅝
CUFF HEIGHT ⅛ ⅛ 0 0
S
A
SLEEVE OPENING CIRC. ¼ ¼ M ½ ½
P
RISE DROP ¼ ¼ L ½ ½
E
FRONT RISE ⅜ ½ ¾ ¾
S
BACK RISE ⅜ ½ I ¾ ¾
Z
INSEAM ¼ ¼ E 0 0
KNEE ½ ½ 1 1
MUSCLE ¼ ½ 1 1
CB LENGTH ¼ ⅜ ½ ½
BUST CIRC. 1 1½ 4 4
WAIST CIRC. 1 1½ 4 4
HIP CIRC. 1 1½ 4 4
THIGH CIRC. ½ ¾ 2½ 2½
SWEEP CIRC. 1 1½ 4 4
Basic Woven LS Duster (97% Polyester 3% Spandex) Basic LS Knit Cardigan (95% Rayon 5% Spandex)
Attribute Name M 1X Attribute Name M 1X
BODY LENGTH (HPS) AVG 34 1/2 37 BODY LENGTH (HPS) AVG 25 26 1/2
BUST CIRCUMFERENCE 40 48 1/2 BUST CIRCUMFERENCE 38 461/2
ACROSS FRONT 6" DOWN 14 3/4 16 3/4 ACROSS FRONT 6" DOWN 14 15 1/2
CROSS SHOULDER 15 17 CROSS SHOULDER 15 16 1/2
ACROSS BACK 6" DOWN 14 3/4 16 3/4 ACROSS BACK 6" DOWN 15 16 1/2
BACK NECK WIDTH 7 8 BACK NECK WIDTH 7 1/4 8
FRONT NECK DROP 3 1/2 4 FRONT NECK DROP 4 1/2 5 1/4
BACK NECK DROP 0 3/4 BACK NECK DROP 1 1 1/4
ARMHOLE CIRCUMFERENCE 19 22 ARMHOLE CIRCUMFERENCE 19 22
MUSCLE CIRCUMFERENCE 13 1/2 17 MUSCLE CIRCUMFERENCE 13 16
SLEEVE LENGTH FROM C.B. AVG 32 33 1/2 SLEEVE LENGTH FROM C.B. AVG 31 32 1/2
SLEEVE OPENING CIRCUMFERENCE 7 3/4 10 SLEEVE OPENING CIRCUMFERENCE 7 1/2 9
SWEEP CIRCUMFERENCE 49 57 SWEEP CIRCUMFERENCE 40 48
WAIST CIRCUMFERENCE 37 1/2 45 1/2 WAIST CIRCUMFERENCE 37 45
Long Sleeved Knit Tunic (95% polyester 5% spandex) Denim Capri (Pant 96% Cotton 4% Spandex Stretch Gabardine)
Attribute Name M 1X Attribute Name 10 18W
BODY LENGTH (HPS) AVG 29 30 1/2 WAIST RELAXED CIRCUMFERENCE 32 38
BUST CIRCUMFERENCE 39 48 1/2 WAISTBAND HEIGHT 2 2
CROSS SHOULDER 14 1/2 16 INSEAM AVG 23 23
BACK NECK WIDTH 10 10 3/4
FRONT RISE (FROM TOP W/B) AVG 11 1/2 13 3/4
FRONT NECK DROP 1 1/2 2 1/4
BACK NECK DROP 1 1 1/4 BACK RISE (FROM TOP W/B) AVG 17 191/4
ARMHOLE CIRCUMFERENCE 18 21 THIGH CIRCUMFERENCE 23 1/4 29
MUSCLE CIRCUMFERENCE 13 1/4 16 1/4 HIP (TOP W/B) 40 48
SLEEVE LENGTH FROM C.B. AVG 31 32 1/2 KNEE (TOP THIGH) 15 18
SLEEVE OPENING CIRCUMFERENCE 7 1/4 8 1/2 LEG OPENING CIRCUMFERENCE 14 17
SWEEP CIRCUMFERENCE 40 48
WAIST CIRCUMFERENCE 39 48
The following tests are required for all apparel items purchased by HSN. Please note that additional testing may be
required. (i.e.: Flammability, Prop 65 , Water Resistant, etc. )
NOTE: When submitting only garments for testing , the test request form must be updated to include the Fiber
ID test, Fabric Weight, and any other “additional” tests that may be required.
When submitting an item to an Approved 3rd Party Lab, a Lab Test Request Form must accompany the samples being
submitted. The test request forms for HSN Approved Laboratories can be found within the For Your Information
section of the HSN Partner Portal. https://view.hsn.net/Documents/documents.aspx.
The Partner must upload the results of the testing to the documents section of the Portal. Also, the Partner must email
their QA Evaluator when the report is uploaded .
HSN has established relationships and testing protocols with the following 3rd Party Testing Laboratories. The key
contact person for each is listed.
Fabric Garment
Test Parameter Test Method Requirement Colors
Testing Testing
Frayed Edges:
Open Seams:
Skewness:
Torque: 5.0% max
Professional Leather Shading: 4.0
Appearance After Care No Yes Darkest color
Cleaning Embroidery/Embellishment
Appearance:
Smoothness Appearance: 3.5
Appearance of Seams: SS-4
Appearance of Creases: 4.0
For outerwear
Seam Strength ASTM D1683 No Yes All colors
25 lbs. minimum
*When only a garment is submitted for testing, not fabric, the Test Request Form must be updated to include the
Fiber ID test, Fabric Weight, and any other “additional” tests are required.
Fabric Garment
Test Parameter Test Method Requirement Colors
Testing Testing
Colorfastness to
AATCC 15 Staining: 3.0 Yes Yes All colors
Perspiration
Fabric (Thread) Count ASTM D3775 ±5.0% Yes Yes All colors
Initial: 6.0
Oil Repellency (if claimed) AATCC 118 No Yes All colors
After Wash: 3.0
Fabrics
• Fabrics should be chosen for suitability with garment style: drape, strength, warmth, absorbency, wrinkle
resistance, feel, end use, etc.
• First-quality fabrics must be used – no seconds
• The lot must be cut from only one shade of the fabric; related separates must all be the same shade with the same
color name. Minimum shade rating of 4.0 as per ATTCC Gray Scale.
Hems
• Blind hem should be barely visible on outside of garment
• Blind hem stitching should not be more than a ½” apart, unless specified on a particular fabric
• Sleeve and bottom bands must be hemmed “on the round”
Interlinings
• Fusible interlinings must withstand laundering and dry cleaning without bubbling.
• Use tricot interfacing only; nonwoven interfacing is unacceptable.
Needles
• Knits must be sewn with ball point needles
• Wovens must be sewn with sharp point needles
• Leathers and vinyls must be sewn with a wedge point needle
• Correct needle size must be used
Pockets
• Pockets must be uniform in shape and size
• Pockets must be horizontally even
• Start and end of pocket must be reinforced with back tack or bar tack; tack must not run off pocket
Seams
• 11 (+/- 1) stitches per inch, woven and knit
• 6 – 7 stitches per inch, leather and vinyl
• Serge on elastic, 6 stitches per inch
• Sewing elastic down on waistband with multi-needle machine, 7 to 8 stitches per inch
• All seams must be finished with no raw edges
• Knit seams must use at least 4 thread safety rather than 3 thread merrow without safety chain
• Seams must be back tacked unless crossed by another seam
Threads
• No monofilament thread
• Thread must match garment unless specified as contrast
Top Stitch
• Top stitching must be evenly stitched; 10 to 12 stitches per inch unless specified differently
• Double needle top-stitch must be a uniform width between needles
• Top-stitching on knits should be chain-stitched to prevent thread breakage
Zippers
• Zipper tape must match garment’s main color unless specified
• Space from the top of the zipper to the waistband at closing should not be more than ⅛”
LABEL
brand label
1X
Made in 3 cm
China
1 cm
front center
back label
(no info on reverse)
Note: To support the visual presentation of your product on air, HSN prefers that the size and country of origin label
meet the following measurement requirements:
100% Cotton
One-size Garments
One-size garments must conform to the following requirements:
• If the garment is one size across both the missy’s and women’s range, your label must read: “One size fits most”
• If the garment is one size for missy’s only and another size for women’s, your labels must read: “One size missy”
and “One size women”
All labels must be woven fabric, self-color (should match shell color as close as possible) and securely sewn. Information
on labels must be embroidered, written in English (care symbols are not allowed unless accompanied by the
corresponding written care instructions) and legible.
Reversible Garments:
• All labels should be side-tacked for easy removal. Reversible labels should not be hard sewn.
Color Transfer/Crocking
All dark denim items with a crock test result below Dry-4 / Wet-3, must include a hang tag or sticker stating the following:
• This garment may bleed onto lighter colors. Wash this garment before wearing. Wash light colors separately.
All dark suede items with a crock test result below Dry-4/Wet-3, must include a hang tag or sticker stating the following:
• If your suede garment gets wet, simply blot it dry with a clean towel of similar color. Any bright or deep-colored
suede item could transfer its color to other items.
The names listed in the table below CANNOT be used on fiber content labels. They can be used only on advertising
materials or hang tags and ONLY if the vendor can document that they have the trademark owner’s written permission.
4. Fiber content must be listed by generic fiber name in predominance by weight in amounts of 5% or more. All
fiber percentages must be listed if more than 5%.
5. A fiber present in an amount less than 5% cannot be identified by its generic name but must be listed as “other
fiber.”
Exceptions:
• fibers with a functional significance, e.g. spandex (optional)
• any wool fiber, which MUST be identified, even if less than 5%
Example: 96% cotton / 4% spandex -or- 96% cotton / 4% other fiber
If the spandex above was actually wool, the only labeling option is: 96% cotton / 4% wool
7. There is a ± 3% tolerance, by weight, for products composed of more than one fiber. These products should
consist of and be labeled as 100%.
Example: claimed fiber: 60% cotton / 40% polyester
actual fiber can be between 63% cotton / 37% polyester
-or-
57% cotton / 43% polyester
8. There is NO TOLERANCE allowed for products composed of one fiber. These products should consist of and be
labeled as 100%.
Example: 100% cotton
• The lowest level of cashmere found within a line of goods, after rounding down, will become the fiber content for the
entire line. For example, if four colors of HSN #123456 are tested as 100% cashmere and their actual results are
99.2%, 97.5%, 91.3% and 90.9%, each item within that group will need to be labeled 90% cashmere, with the rest of
the fiber content percentage stated in the test report. There are no exceptions.
• Also, please note that any fiber content stated as 100% must be 100% to be labeled as such.
• Permanent label attached to garment: may be added to the permanent fur label, which is attached to the garment.
• Temporary tag: may be added to a temporary tag
• Sticker: a sticker affixed in a conspicuous place.
It is deceptive to use the term “leather” or other terms suggestive of leather to describe products unless the product is
composed of leather in all substantial parts.
imitation leather: If all or part of a product is made of non-leather material that appears to be leather, it should be
disclosed. Example: manmade material, vinyl, polypropylene, etc.
embossed or processed leather: The kind and type of leather must be disclosed when it has been embossed to simulate a
different type of leather. Example: croc-embossed cowhide trim.
backing material: The composition of the different backing material should be disclosed if it is visible and consists of non-
leather with the appearance of leather. Example: Top-grain cowhide backed with vinyl.
bonded leather: Parts made from reconstituting shredded, pulverized or ground leather cannot be labeled as “leather”. If
labeled as “bonded leather”, the percentage of leather and non-leather components must be identified. Example: bonded
leather strap, 60% leather fibers, 40% non-leather substances.
Please note that it is your responsibility to know and apply the complete guidelines for every item that qualifies. The above
information is by no means comprehensive. Please use the link above to read and understand all the details contained in the
legislation.
Click the below link to see the complete FTC regulation on this topic
16 CFR Part 24: Guides for Select Leather and Imitation Leather Products
PACKAGING
The integrity of the container and packaging of the product are the vendor partner’s responsibility. The partner must
ensure that the product packaging can withstand the shipping environment.
HSN QA evaluators may suggest certain packaging, based on their experience. However, it is the responsibility of the
partner to ensure that apparel products are packaged so that they do not become damaged or soiled during transport.
The partner should always perform their own drop, freeze, vibration or other testing to ensure that the packaging is
resistant to soiling or other damage.
The appearance of the final product that will be shipped to the customer is also a concern of the HSN Merchandising
team. A production sample identical to the one received by HSN QA should be sent to the HSN merchant.
HSN has established Brand Packaging Standards for Apparel products that must be followed by our partners. The
detailed brand packaging requirements can be found in the HSN Partner Supply Chain Requirements Manual – Brand
Packaging https://view.hsn.net/WebDocuments/documents/6a-Brand%20Packaging.pdf
NOTE: Partners are not, under any circumstances, permitted to substitute boxes or packaging for any item(s) unless
approved by the HSN Buyer and QA.
Additional information on packaging integrity can be found in the HSN Partner Supply Chain Requirements Manual –
Quality Assurance https://view.hsn.net/WebDocuments/documents/4-Quality%20Assurance.pdf
PRODUCTION INSPECTION
Pre-Shipment Inspection
Production inspections can occur on-site (at the partner’s facility) or at the HSN Fulfillment Center. A Field Inspector will
selectively travel to manufacturers’ facilities to conduct on-site quality assurance inspections. Our QA On-Site Inspection
Program has had a tremendous impact on improving the quality of the products we sell. Designed to facilitate early
detection of quality issues upstream in the factories, the program has enabled the proactive management of product
failures before the order is shipped to HSN, or worse, our customers.
On-site field inspections - the onsite inspector will conduct the following:
• Visual comparison against the product specifications to ensure consistency.
• Visual evaluation of quality (fabric, construction, etc.)
• Measurement against the approved graded specifications
• ISTA drop test of items in re-shippers.
• Comments, concerns, and contingencies noted during the sample evaluation will be given special attention during
the final inspection.
Defective merchandise identified during an inspection visit may be reworked, sorted or rejected. The PO quantity can be
adjusted to reflect the amounts minus the items not repaired in time for re-inspection.
NOTE: If the product will not be ready at the scheduled time of inspection, the partner must contact the Inspection Service
Provider, Onsite Inspection Coordinator and/or the Onsite Inspection Manager at least two days prior to the scheduled
inspection. Partners may incur fees for missed, postponed, cancelled, or failed inspections.
Additional information regarding the onsite inspection program can be found in the HSN Partner Supply Chain
Requirements Manual
https://view.hsn.net/WebDocuments/documents/4-Quality%20Assurance.pdf
https://view.hsn.net/WebDocuments/documents/01_OnSiteWelcomeLetter.pdf
Post-Shipment Inspection
Just like the On-Site inspection, the HSN Fulfillment QA (FQA) inspection is part of the Finished Product Inspection
process and acts as a follow-up to the Corporate QA (CQA) Evaluator’s Initial Product Inspection. This means that our
FQA Inspectors, like the On-Site Inspector, must:
FQA Inspectors conduct their inspections solely from their respective Fulfillment Centers, pulling random product
samples from the same stock of items from which the customer receives her items. This affords HSN a prime
opportunity to view the finished product, packaging and all, in the same state as the customer receives it.
FQA inspectors will conduct a visual comparison against the product specifications to ensure consistency. Comments,
concerns, and contingencies noted during the sample evaluation will be given special attention during the final
inspection.
Incoming merchandise will be inspected according to ANSI ASQC Z1.4-2003, Inspection Level 2, (Double Sampling)
plan. HSN QA may choose tightened inspection levels or deviate from this plan at its own discretion.
Vendor Partners may be billed a chargeback fee whenever the inspected merchandise does not conform to the PO,
HSN QA evaluation samples, or Product Specification Sheet, or is not compliant with the requirements listed in this
manual or the “HSN Supply Chain Requirements Manual”. The chargeback and inspection fees are set forth in the
current Product Fee Schedule found in your HSN Partner Supply Chain Manual - Compliance.
https://view.hsn.net/WebDocuments/documents/8-Compliance.pdf
The chart below is based on ANSI/ASQ Z1.4-2003, Normal Inspection, General Level 2, Single Sampling Plan.
normal
AQL
(inspection level 2)
lot size
2 to 8 2 0/1 0/1
9 to 15 3 0/1 0/1
16 to 25 5 0/1 0/1
26 to 50 8 0/1 0/1
51 to 90 13 1/2 1/2
All products manufactured, distributed or sold in California must comply with the exposure and/or labeling requirements
specified in Proposition 65. If a product contains a listed substance that will release from the product over time and in
excess of the Proposition 65 limits, specified warning statements must appear on or near the product at the time of
purchase.
In addition, as an HSN partner supplying any of the products listed below under Proposition 65, it is imperative that each
of your items complies with the limits set forth. It is your responsibility to provide to HSN QA approved third-party
laboratory reports with each item submission.
Apparel, Belts, Fashion Accessories, Footwear, Gloves, Hats, Scarves, Handbags, Purses,
Clutches, Totes, Wallets, Cosmetics & Toiletry Bags, Key Chains, Eyeglass Cases, Mobile
Electronics Cases (includes value-added and GWP items)
Jewelry (includes removable ornamentation, pins, brooches, value-added and GWP items)
Apparel products subject to the Flammable Fabrics Act and any other article with a painted surface require documentation
of compliance with the CPSIA. http://www.cpsc.gov/about/cpsia/cpsia.html
1. Fabrics with a raised fiber surface (listed below) that contain any amount of cellulosic fibers. Cellulosic fibers
include cotton, ramie, linen, rayon and acetate.
2. Lightweight fabrics weighing less than 3.0 ounces per square yard that contain any amount of cellulosic fibers,
including:
• gauze • netting
• lace • voile
4. Silk, although a protein fiber, can burn rapidly when woven in very light weights. Therefore, silks weighing 2.6
ounces or less per square yard (20 Momme per square yard) must be tested.
Partners must possess a test report from a CPSC accredited testing laboratory showing compliance with Class 1 Normal
Flammability of 16CFR 1610. When in possession of this documentation, the partner will upload a completed CPSIA
Certificate of Conformity into the HSN Partner Portal Product Specification Sheet for the item.
1. Plain surface fabrics, regardless of fiber content, weighing 3.0 ounces per square yard or more.
2. All fabrics, both plain surface and raised fiber surface, regardless of weight, made entirely from any of the
following fibers or entirely from any combination of the following fibers:
All Measurements are taken with the garment on a flat surface. All fullness and wrinkles should be smoothed out of the
garment, but the garment must not be stretched. Measurements are taken with garment closures in the closed position
unless otherwise specified.
Tops
Bust
Measure straight across front of garment
from side to side 1” below armhole; multiply by 2 for
circumference
Across Shoulder
Measure straight across back of garment
where shoulder seam intersects top of
armhole seam (shoulder point) to opposite
shoulder point
Armhole
Circumference
Measure on curve along armhole seam from top
shoulder point to bottom intersection of armhole
seam and side seam; multiply by 2 for circumference
Straight
Measure the armhole straight using an imaginary
straight line drawn from the outer top edge of the
armhole or sleeve seam down to an imaginary straight
line drawn horizontally through the lowest point of
the armhole. Garment should be placed flat and smooth with
Armhole Straight
shoulder seams in a natural position.
Across Front
Measure straight across front of garment from side to side on a straight line at
right angles to 6” down from the high point shoulder
Waist
-Measure straight across front of garment from
side to side on a straight line at right angles to the specified HPS Body Length
distance down from the high point shoulder; multiple by 2 for circumference
-Measure straight across front of garment from side to side at
narrowest part of front; multiply by 2 for circumference Across
-Measure straight across front of garment from side to side Front
Waist
Hip
-Measure straight across front of garment from Hip
side to side on a straight line at right angles to 24”/25” down from high point
shoulder; multiply by 2 for circumference
Sweep
-Measure straight across front of garment from side to side at
widest part of front; multiply by 2 for circumference
Sweep
-Measure along bottom curve of garment from side to side
(garment closed); multiply by 2 for circumference
-Measure along bottom curve of garment from front edge to
front edge (garment opened)
-Sweater rib – measure along bottom of rib relaxed; multiply by 2 for
Back Lengths
circumference
Body Length
Front; HPS - From high point shoulder, measure straight down front of
garment to bottom
(Center) Back; CB - From center of base of back neck seam, measure
straight down back of garment to bottom
Back; HPS - From high point shoulder, measure straight down back of
garment to bottom
↑ ↑
CB HPS
Sleeve Opening
-Measure across opening of sleeve or cuff from side to side;
multiply by 2 for circumference
-Extended measurement – with cuff fully extended, measure across
opening of cuff from side to side; multiply by 2 for circumference
-Sweater rib – measure along bottom of rib relaxed; multiply by 2
for circumference Sleeve
Opening ↕ Cuff Height
Cuff Height
With cuff closed and laid flat, measure from top to bottom of cuff
Collar Height/Stand
-With collar open, measure from center of button to far
edge button hole
-Measure along curve of outer edge of neck opening
from side to side; multiply by 2 for circumference
Neck Width
Back neck width is measured along
the horizontal imaginary line from neck
point to neck point. When measuring,
the shoulders should be rolled forward to
a natural position. On a collared shirt,
lay neck out as smoothly as possible and
measure from each neck point. Do not stretch
neck out; allow it to follow the natural curve.
Shoulder Slope
The shoulder slope is measured from the imaginary straight
line through neck points to the outer edge of the armhole. Draw a
Shoulder
second imaginary line perpendicular to the first at this Slope
measurement point. This measurement shows the actual distance
between the armhole or sleeve seam and the high shoulder point. As
with the front and back neck drops, the measurement is taken with the
garment laying flat and the shoulder seams rolled forward.
*This measurement should not be confused with the shoulder seam
length.
Bottoms
Waist
Waist relaxed. With waist closed, Waist extended. With waist closed,
measure along center of waistband from side to side; expand waist fully and measure along center of
multiply by 2 for circumference waistband from side to side; multiply by 2 for
circumference
Waistband Height ↕
Measure from top to bottom of waistband
High Hip
Hip
high hip - measure 4” (or specified distance) down Low Hip
center front from top of waistband and mark point. Measure
same distance down both outseams from top of waistband
and mark point, then pivot and measure along all 3 marked points;
multiply by 2 for circumference
Front Rise
Measure from front crotch point seam up along seam to top of waistband
Back Rise
Measure from back crotch point seam up along seam to top of waistband
Thigh
Measure from 1” below crotch straight across at right angles to center
line of leg to side; multiply by 2 for circumference
Knee
For long pants, at one-half inseam length, measure straight across
leg from side to side; multiply by 2 for circumference Thigh
Inseam
Measure from crotch point to bottom of leg opening
Inseam
Outseam
Measure from top of waistband down along curve of outseam to
bottom of leg opening
Outseam
Sweep
Sweep
Measure along bottom curve of garment from side to side;
multiply by 2 for circumference
Back Length
Measure from top of waistband down center back of garment to
bottom
Sample Submission • Product specification sheet completed in the Partner Portal and submitted to the HSN Buyer
• Print and affix sample label from the spec sheet to all samples prior to submittal
• Mark the sample with “QA Sample – Do Not Open”
FIT SAMPLES
• Samples are built to HSN Body Chart (see Apparel Quality Manual)
• Samples constructed of same weight and fabrication as production (color unimportant)
• Samples are submitted in size 10 (Medium) and size 18W (1X)
LAB SAMPLES
• Submit to 3rd party lab, two fully constructed garment in darkest color and swatch additional
colors
• Samples must be in production fabric/color and embellishments
• Test Request Forms must be included when submitting to 3rd party lab .
• Results of the 3rd party lab tests must be uploaded to the Partner Portal.
TOP SAMPLES
• TOP sample sent to HSN QA must be complete and packaged as intended for sale to the
customer
• Samples are from first 20% of production
• Samples are fully packaged and labeled
• Including all internal/external packaging, components, labeling, inserts and
instructions
• Samples are submitted in size 10 (Medium) and size 18W (1X)
• Samples represent each colorway (can be split among the two sizes above)
Packaging • Ensure the product packaging can withstand the shipping environment. Shipping hazards
include but are not limited to shock, vibration, compression, heat and humidity
• Protective packaging must be able to withstand ISTA (International Safe Transit Association)
2A and 3A test procedures
• All individual product shipping cartons and/or master cartons must meet or exceed the HSN
carton strength requirements published in the Supply Chain Manual. Cartons should be
marked with the BMC (box maker’s certificate) containing a declaration of carton strength.
• Submit the proposed product packaging to QA for evaluation (exactly as it will be sent to the
customer)
• QA provides a failure analysis and corrective action suggestion to improve the
packaging for items that fail package testing; a new sample with improved packaging
must be submitted to QA for re-testing
• Re-shipper must contain sufficient fill to prevent the item from shifting during transportation
• Polybags used to bundle sets must be a minimum of 1.0 mil thick; closure should be secured
by bag tape, twist tie or heat-sealed
• Polybags larger than 5” x 7” require a printed child suffocation warning that should read:
“Warning – To avoid danger of suffocation; keep away from babies and children. Do
not use in cribs, beds or play pens. This bag is not a toy.”
Product Labeling The following information must be printed on a label and permanently affixed to the inside of the
garment (see Garment Labeling Requirements section for more detail):
• Brand
• Fiber content (by percentage)
• Care instructions (if necessary; including drying instructions)
• Size (if applicable)
• RN number (if applicable)
• Country of origin
Documentation & All items and documentation must conform to current legal requirements and regulations,
including but not limited to applicable federal and state laws, Federal Trade Commission (FTC)
Compliance
requirements and/or U.S. Custom requirements; it is the vendor’s responsibility to understand
and comply with these requirements
• Upload 3rd Party Fabric/Garment fiber content, care and performance testing for all colorways
to specification sheet
• Upload California Proposition 65 test reports to specification sheet
QA Sample Production garments must conform to final approved spec sheet and be free from but not limited
to the following defects:
• Dirt, oil, marks
• Excessive creasing, poor pressing
• Poor sewing (open seams, run-offs, puckering, drop needle, broken/skipped stitches)
• Color shading, streaks
• Print defects, dye spots
• Holes in fabric, needle holes
• Mismatched panels (print, nap, etc.)
• Loose or broken hardware / buttons
• Poorly positioned or unsightly trim / embellishments
• Sewn-in labels missing ; loose or incorrectly positioned labels