WIPRO

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Service Processing - On-

Site Service
WIPRO Service Processing - On-Site Service

Icons

Icon Meaning
Caution

Example

Note or Tip

Recommendation

Syntax

Typographic Conventions

Type Style Description

Example text Words or characters that appear on the screen. These include field
names, screen titles, pushbuttons as well as menu names, paths and
options.
Cross-references to other documentation.
Example text Emphasized words or phrases in body text, titles of graphics and tables.
EXAMPLE TEXT Names of elements in the system. These include report names,
program names, transaction codes, table names, and individual key
words of a programming language, when surrounded by body text, for
example, SELECT and INCLUDE.
Example text Screen output. This includes file and directory names and their paths,
messages, source code, names of variables and parameters as well as
names of installation, upgrade and database tools.
EXAMPLE TEXT Keys on the keyboard, for example, function keys (such as F2) or the
ENTER key.

Example text Exact user entry. These are words or characters that you enter in the
system exactly as they appear in the documentation.
<Example text> Variable user entry. Pointed brackets indicate that you replace these
words and characters with appropriate entries.

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Contents
E75 - Service Processing - On-Site Service...................................................................................5
1 Purpose................................................................................................................................... 5
2 Preparation.............................................................................................................................. 5
2.1 Prerequisites.................................................................................................................. 5
3 Master Data............................................................................................................................. 7
3.1 Materials Management.................................................................................................. 7
3.1.1 Creating Material Master........................................................................................... 7
3.1.2 Maintaining Alternate unit of measurement...............................................................7
3.2 Variant Configuration..................................................................................................... 8
3.2.1 (Manual Step) Maintaining User Parameter..............................................................8
3.2.2 Creating Configuration Profile...................................................................................8
3.2.3 Changing Configuration Profile..................................................................................8
3.3 Service Processing........................................................................................................ 9
3.3.1 Creating Bill of Materials............................................................................................ 9
3.3.2 Creating Master Warranty......................................................................................... 9
3.3.3 Creating General Task List........................................................................................ 9
3.3.4 Changing General Task List....................................................................................10
3.3.5 Creating Service Products.......................................................................................10
3.4 Sales and Distribution.................................................................................................. 11
3.4.1 Creating Condition Records - Price PR00...............................................................11
3.4.2 Creating Condition Records - Warranty KBM1........................................................11
3.4.3 Creating Condition Records - Repair Price PRRP...................................................11
3.4.4 Creating Condition Records - Repair Price VASE...................................................12

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Service Processing - On-Site Service

1 Purpose
This configuration guide provides the information you need to set up the configuration of this
building block manually.
If you do not want to configure manually and prefer an automated installation process using
eCATTs and BC Sets, use the Best Practices Installation Assistant.

2 Preparation
2.1 Prerequisites
Building Blocks
The following building blocks form the basis for all SAP Best Practices for High Tech and
Industrial Machinery and Components solutions. You only have to install these building blocks
once.

Building Blocks Comment

Baseline Building Blocks (Layer 0)

J00 - Essential Information

J02 - Organizational Structure

J03 - Financial Accounting

J08 - Controlling

J05 - Materials Management

J04 - Sales and Distribution

Baseline Building Blocks (Layer 1)

J06 - Production Planning and Controlling

J07 – Quality Management

J18 - Product Cost Controlling

J19 – Batch Management

J20 - Cost Object Controlling – Make-to-Order

J21 - Cost Object Controlling – Make-to-Stock

J17 - Profitability Analysis

J14 - Human Capital Management

J09 - Travel Management

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Building Blocks Comment

Industry generic Building Blocks

E04 - Supplement Settings

E05 - Master Data HT / IM&C

In order to run the scenario, you also have to install the following building blocks.

Scenario-Specific Building Blocks Comment

H29 - Configuration Service Contract Management

H34 - Configuration Service Management

Check Customer
3 Caution
Check if the customer 7599 has been already created for Company code - BP01, Sales
organisation - BP01,Distribution channel - 02 and Division - 01 by accessing the transaction code
XD03.If the customer has not been created then create the same by using Transaction code
XD01.In the create customer screen input 7600 i n the customer screen.In the company code
input BP01,in sales organisation input BP01,in distribution channel input 02 and in Division input
01.In the Referance area at the bottom input 7599 in the customer field and input
BP01/BP01/01/01 for the respective fields mentioned above.Click on enter and click on the sales
area tab and input BP01 in the delivering plant field in the shipping tab.Click on save and return to
SAP Menu.

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4 Master Data
4.1 Materials Management
4.1.1 Creating Material Master

Use
The purpose of this activity is to create the material masters for the materials required in this
scenario.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Materials Management  Material Master 
Material  Create (General)  Immediately
Transaction Code MM01

4.1.2 Maintaining Alternate unit of measurement

Use
In this step alternate unit of measurement is defined for a material.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics -> Material Management -> Material Master -> Material -->
Change --> Immediately
Transaction Code MM02
2 . On the Change material (Initial Screen), enter E75-1200 and choose Enter.

3. On the Select view screen, select Basic data 1 and click on enter

4. Click on the Additional data button at the top of the screen and go to the Units of measure tab page and
make the following entries:

Field name Description User action and values Comment

X 1
AUN HR
Y 1

5. Save your entries and go back to the SAP Easy access screen.

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4.2 Variant Configuration

4.2.1 (Manual Step) Maintaining User Parameter

Use
Before you run the eCATT for creating configuration profile, you have to assign a parameter to
your user profile. This parameter ensures material is default as configurable object.

If the entry already exists, proceed with the next step.

Procedure
1. Access the activity using one of the following navigation options:
SAP menu User Maintenance
Transaction code SU01
2. On the Maintain User screen, select the Parameters tab page and make
the following entries:
Field name Description User action and values Comment
Parameter ID CUQ
Parameter 001
value
3. Save your entries.

4.2.2 Creating Configuration Profile

Use
The purpose of this activity is to create configuration profile.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Production  Master Data  Material Master 
Environment  Configuration Profile  Create
Transaction Code CU41
2. Refer to the following file for details of the master data required:
SMB50_CU41_O001_H70_H76_E75.xls.

4.2.3 Changing Configuration Profile

Use

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The purpose of this activity is to change configuration profile.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Production  Master Data  Material Master 
Environment  Configuration Profile  Change
Transaction Code CU42
2. Refer to the following file for details of the master data required:
SMB50_CU42_O001_H70_H76_E75.xls.

4.3 Service Processing

4.3.1 Creating Bill of Materials

Use
The purpose of this activity is to create a bill of material for serviceable materials.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Production  Master Data  Bills of Material  Bill
of Material  Material BOM  Create
Transaction Code CS01
2. Refer to the following file for details of the master data required:
SMB50_CS01_O001_J64_H76_E75.xls.

4.3.2 Creating Master Warranty

Use
The purpose of this activity is to create master warranty for beamer.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Customer Service  Service Agreements 
Warranties  Master Warranty  Create
Transaction Code BGM1
2. Refer to the following file for details of the master data required:
SMB50_BGM1_O001_H76_E75.xls.

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4.3.3 Creating General Task List

Use
The purpose of this activity is to create the header of general task list which will be assigned to
the serviceable material later.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Plant Maintenance  Preventive Maintenance 
Work Scheduling  Task Lists  General Maintenance 
Create
Transaction Code IA05
2. Refer to the following file for details of the master data required:
SMB50_IA05_O001_H76_E75.xls.

4.3.4 Changing General Task List

Use
The purpose of this activity is to add the activities in general task list.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Plant Maintenance  Preventive Maintenance 
Work Scheduling  Task Lists  General Maintenance 
Change
Transaction Code IA06
2. Refer to the following file for details of the master data required:
SMB50_IA06_O001_H76_E75.xls.

4.3.5 Creating Service Products

Use
The purpose of this activity is to assign general task list to serviceable materials.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics  Customer Service  Service Processing 
Environment  Sales and Distribution  Service Products
Transaction Code OISD
2. Refer to the following file for details of the master data required:
SMB50_OISD_O001_H76_E75.xls.

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4.4 Sales and Distribution

4.4.1 Creating Condition Records - Price PR00

Use
The purpose of this activity is to create condition record PR00 for materials in H70.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics Execution  Master Data  Conditions 
Discounts/Surcharges  Others  Create
Transaction Code VK11
2. Refer to the following file for details of the master data required:
SMB50_VK11_O001_H76_E75.xls.

4.4.2 Creating Condition Records - Warranty KBM1

Use
The purpose of this activity is to create condition record KBM1 for warranty.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics Execution  Master Data  Conditions 
Discounts/Surcharges  Others  Create
Transaction Code VK11
2. Refer to the following file for details of the master data required:
SMB50_VK11_O003_H76_E75.xls.

4.4.3 Creating Condition Records - Repair Price PRRP

Use
The purpose of this activity is to create condition record PRRP for repair price.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics Execution  Master Data  Conditions 
Discounts/Surcharges  Others  Create
Transaction Code VK11
2. Refer to the following file for details of the master data required:
SMB50_VK11_O002_H76_E75.xls.

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4.4.4 Creating Condition Records - Repair Price VASE

Use
The purpose of this activity is to create condition record VASE for repair price.

Procedure
1. Access the activity using one of the following navigation options:
SAP Menu Logistics Execution  Master Data  Conditions 
Discounts/Surcharges  Others  Create
Transaction Code VK11
2. Refer to the following file for details of the master data required:
SMB50_VK11_O001_H70_H76_E75.xls.

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