Exam Guide

C_TCRM20_60
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)

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Overview

The certification test SAP Certfied Application Associate - CRM Fundamentals with SAP CRM
2007 (CRM 6.0) verifies the basic knowledge in the area of the SAP Customer Relationship
Management. This certificate proves that the candidate has a basic overall understanding within
this consultant profile of the CRM solutions, and can implement this knowledge practically in
projects under guidance of an experienced consultant. This certificate is the ideal -although not
mandatory- prerequisite for the qualification to CRM Application Professional in any of the
specialist areas. It is recommended as an entry-level qualification to allow consultants to get
acquainted with the fundamentals of CRM.

Exam Information
Exam Code C_TCRM20_60
Certification Title SAP Certified Application Associate - CRM Fundamentals with SAP
CRM 2007 (CRM 6.0)
Software
Number of Questions 80
Duration 180 Minutes
Price EUR 550

Notes

 Associate Certifications are targeting profiles with 1 - 3 years of knowledge and experience.
The primary source of knowledge and skills is based on the corresponding training material.

 Please note this certification may have a different passing score from previous or different
certification exams. For multiple response items there is no partial credit given.

 You are not allowed to use any reference materials during the certification test (no access to
online documentation or to any SAP system).

Covered Topics
 SAP CRM MASTER DATA +++
 Business Partner
 Organizational Management
 Product master
 SAP CRM TRANSACTIONAL PROCESSING ++
 Activity Management

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  Transactional Processing
 SAP CRM BUSINESS SCENARIOS +++
 SAP CRM Marketing
 SAP CRM Sales
 SAP CRM Service
 SAP CRM Analytics
 CRM MIDDLEWARE ++
 CRM USER INTERFACE ++
 SAP CRM BASIC FUNCTIONS +++
 CRM Billing
 Partner Processing
 Actions
 Pricing Fundamentals
 SAP CRM INTERACTION CHANNELS ++
 SAP CRM Channel Management
 SAP CRM Field Applications
 SAP CRM Interaction Center
 SAP CRM TECHNOLOGY & INTEGRATION +++
 SAP CRM Solution - Foundation & Architecture

Sample Questions
Disclaimer: These sample questions are for self-evaluation purposes only and do not appear on the actual certification exams.
Answering the sample questions correctly is no guarantee that you will pass the certification exam. The certification exam
covers a much broader spectrum of topics, so do make sure you have familiarized yourself with all topics listed in the exam
competency areas before taking the certification exam.

Questions

1. In account management in SAP CRM 2007, life cycle stages allow you to retain the different stages of a business partner
over time.

Which statements are true concerning these life cycle stages?

Note: There are 3 correct answers to this question.

a) O More than one life cycle stage can be assigned to a business partner at a
time.

b) O Life cycle stages are freely definable in customizing.

c) O Life cycle stages can automatically determine the roles assigned to the
business partner

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d) O Account life cycle is delivered as a hidden function and must be
activated in the UI configuration tool.

e) O Account life cycle replaces the business partner classification such as

prospect, customer etc.

2. What for can you use the marketing organization characteristic?

Note: There are 3 correct answers to this question.

a) O For identification of planning profiles

b) O For workflow routing

c) O For cost planning

d) O For mapping to objectives and tactics

e) O For authorization checks

3. Set types in the product master of CRM can be displayed on various views.

What is contained in these set types?

Please choose the correct answer.

a) O Base hierarchies

b) O Field groups

c) O Profile sets

d) O Attributes

e) O Characteristics

4. What are examples of a business transaction in CRM?

Note: There are 3 correct answers to this question.

a) O Campaigns

b) O Service confirmations

c) O Appointments/meetings

d) O Rebate agreements

e) O Call lists

5. What statements are correct for Marketing Attributes?

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Note: There are 2 correct answers to this question.

a) O Marketing Attributes can be assigned to a business partner.

b) O Marketing Attributes always can have only one value selected.

c) O Marketing Attributes can only be assigned to one attribute set.

d) O Marketing Attributes can be used in the CRM Web Channel.

6. Service Contracts are long-term agreements between customers and companies.

What are the key elements of a Service Contract within CRM?

Note: There are 3 correct answers to this question.

a) O Product proposals

b) O Object list

c) O Service level

d) O In house repairs

e) O Billing plan

7. Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and
synchronize all relevant data utilized for monitoring and measuring the success of your enterprise?

Please choose the correct answer.

a) O SRM

b) O HCM

c) O BW

d) O SCM

8. You have been made responsible for the initial data load from SAP ERP to SAP CRM.

What categories of data do you have to consider?

Note: There are 3 correct answers to this question.

a) O Customizing objects

b) O Condition objects

c) O Business objects

d) O CRM specific objects

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e) O Corporate objects

9. There are different levels of flexibility needed by various users when it comes to access to CRM Business roles. For
example, the project team and the software testing group need quick access to many different roles while end users get only
one role and hardly ever need to change it.

What option do you have to assign roles to these types of users?

Note: There are 2 correct answers to this question.

a) O For end users assign a role using the user parameter

CRM_UI_PROFILE.

b) O For software testers and the project team allow them to change their role
using the user parameter CRM_UI_PROFILE.

c) O For end users, assign the CRM business role to a position on the
organizational model when they log in they will be prompted to select
their appropriate position.

d) O For software testers and the project team allow them to change their role
with the BSP application CRM_ROLE_SELECTION.

e) O For End Users, assign the CRM business role to a position on the
organizational model and then assign their user id or the business
partner connected to them to the same position.

10. In partner processing for CRM business transactions, what are possible data sources to find Business Partners to the
access sequence?

Note: There are 3 correct answers to this question.

a) O Group hierarchy

b) O Preceding transactions

c) O Target groups

d) O Buying center

e) O Business partner relationships

Solutions

1 a) Incorrect 2 a) Incorrect 3 a) Incorrect 4 a) Incorrect 5 a) Correct

1 b) Correct 2 b) Correct 3 b) Incorrect 4 b) Correct 5 b) Incorrect

1 c) Correct 2 c) Correct 3 c) Incorrect 4 c) Correct 5 c) Incorrect

1 d) Correct 2 d) Incorrect 3 d) Correct 4 d) Correct 5 d) Correct

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1 e) Incorrect 2 e) Correct 3 e) Incorrect 4 e) Incorrect

6 a) Incorrect 7 a) Incorrect 8 a) Correct 9 a) Incorrect 10 a) Correct

6 b) Correct 7 b) Incorrect 8 b) Correct 9 b) Correct 10 b) Correct

6 c) Correct 7 c) Correct 8 c) Correct 9 c) Incorrect 10 c) Incorrect

6 d) Incorrect 7 d) Incorrect 8 d) Incorrect 9 d) Incorrect 10 d) Incorrect

6 e) Correct 8 e) Incorrect 9 e) Correct 10 e) Correct

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