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Robene Caracta CV

This document contains the resume of Robene A. Caracta which includes personal information, educational background, work experience, references, and skills. It details her work as an IT Specialist at Sterling Global Call Center as well as previous roles in desktop support, inside sales, and warehouse administration. Her educational background includes a Bachelor's degree in Information Technology from Don Bosco Technical College.

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Robene Caracta
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199 views4 pages

Robene Caracta CV

This document contains the resume of Robene A. Caracta which includes personal information, educational background, work experience, references, and skills. It details her work as an IT Specialist at Sterling Global Call Center as well as previous roles in desktop support, inside sales, and warehouse administration. Her educational background includes a Bachelor's degree in Information Technology from Don Bosco Technical College.

Uploaded by

Robene Caracta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Robene A.

Caracta
Home Add.: 10 Boardwalk St. Park Place Village,
Cainta, Rizal
Telephone: 477-36-08
Mobile no.: 09161383247
Email: robenecaracta@gmail.com

Personal Information:

Birthdate: May 06, 1991


Birthplace: Sampaloc, Manila
Nationality: Filipino
Language: Filipino, English
Civil Status: Single
Religion: Born Again Christian

Educational Background:

College: Don Bosco Technical College


736 General Kalentong St. Mandaluyong City
B.S. Information Technology, 2009-2013

High School: Claret School of Quezon City, 2005-2009 Mahinhin


Street, U.P. Village, Diliman, Quezon City

Elementary: Claret School of Quezon City, 1996-2004 Mahinhin


Street, U.P. Village, Diliman, Quezon City (Honors
Class)

Work Experience:

IT Specialist February 14 2017 - Present


Sterling Global Call Center Ortigas Center, Pasig City
Key Responsibilities:
 End-user Support with IT related problems
 Monthly Inventory of Assets
 Management of users and Policies in Active Directory
 Software and Hardware deployment/installation
 Monitoring Kerio Control Firewall
 Network Cabling and Maintenance

Desktop Support August 2016 – January 10, 2017


First Datacorp Makati City, Philippines
Key Responsibilities:
  Installation and Deployment of Microsoft Office 365 to CEAP schools
 Basic Troubleshooting of Microsoft Office 365
 Assuring quality to the users while installing (no errors, no data will be lost)

Inside Sales/Warehouse Admin April 2014 – January 15, 2016


Gexpro Asia Pte. Ltd. Philippine Branch Pasay City, Philippines
Key Responsibilities:
(Inside Sales)
 Source new sales opportunities through inbound lead follow-up and outbound
 cold calls and emails
  Understand customer needs and requirements
 Route qualified opportunities to the appropriate sales executives for
 further development and closure
 Close sales and achieve quarterly quotas
  Research accounts, identify key players and generate interest
 Maintain and expand your database of prospects within your assigned territory

(Warehouse Admin)
  Co-ordination, organization, administration of all stock
 Administration of stock movements from all locations to ensure they are
 recorded accurately and are presentable for inventory integrity
 Report on the control of the order picking/goods in/ goods out operations to
 ensure their accuracy with the minimum of handling damage
 Ensure failures, deliveries and stock movement is processed
 Ensure inbound/outbound paperwork is completed promptly and accurately

Wall to Wall team October 29-November 26 2013 AMTI


(Accent Micro Technologies Inc,) Pasig City, Philippines
Deployed at IBM Eastwood/UP Technohub
Key Responsibilities:
 To encode all specified information of company supplied gadgets every employee is
using
On-the-Job Trainee April-July 2012
Pasig River Rehabilitation Commission Quezon Ave. Quezon City Philippines
MIS department
5 floor Triumph Building
Key Responsibilities:
 Attend to technical problems employees are experiencing with their computer
 Do routine check-ups on Server and all employee computer
  Format and set-up newly acquired desktops, laptops, printer
 Write reports based on unresolved technical problems dealing with the server
and employee desktop

References:

  Elizabeth Ongsangsoy, High School Principal, Claret School of Quezon City


 Cynthia Babas, Filipino Teacher, Claret School of Quezon City
 Engr. Gerald Poblador, Gexpro Country Manager
 Jose Leonardo Medina, Team Lead, First Datacorp
 Jobert Cabrera, Immediate Superior, Sterling Global Call Center

Skills:

 Knowledgeable in using Photoshop CS5


 Knowledgeable in using Microsoft Office
 Basic Knowledge in Active Directory
  Knowledgeable in using Windows, Macintosh and Linux OS
 Can work independently with minimum supervision or in groups
 Knowledgeable in computer hardware and software troubleshooting
 Knowledgeable in computer deployment and setup

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