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Restaurant General Manager: Area of Experstise

William Thomas provides a summary of his experience as a restaurant general manager and production manager/service development specialist with over 20 years of experience. He has managed multiple restaurants for Boston Market and Goodwill of North Georgia, establishing sales goals, budgets, and operational standards. As an Area Development Manager for Zaxbys, he mentored managers and exceeded sales goals for several years. He also has experience as a home health care advocate and training manager.

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Frank Valenzuela
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52 views2 pages

Restaurant General Manager: Area of Experstise

William Thomas provides a summary of his experience as a restaurant general manager and production manager/service development specialist with over 20 years of experience. He has managed multiple restaurants for Boston Market and Goodwill of North Georgia, establishing sales goals, budgets, and operational standards. As an Area Development Manager for Zaxbys, he mentored managers and exceeded sales goals for several years. He also has experience as a home health care advocate and training manager.

Uploaded by

Frank Valenzuela
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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WILLIAM THOMAS

2797 Carnes Road, Jonesboro, GA 30236


(678) 834-6868  thomas.bill@yahoo.com

Restaurant General Manager


Production Manager/Service Development Specialist

An innovative, results-oriented, dedicated professional with positive passion and contagious energy to build teams, create
relationships, and earn trust. A high-impact, hands on multidimensional manager respected by his peers/superiors with a
verifiable record of achievement in exceeding expectations.

Area of Experstise

Quality Control Standards Facilitation of Workflow


Time & Resource Planning & Prioritization
Optimization Team Member Training &
Budget Management Mentoring
Regulatory Compliance Establishing Community
Quality Control Standards Sponsorships

PROFESSIONAL EXPERIENCE

Boston Market Corporation – Atlanta GA


General Manager (2016-
Present)
 Manage all functions of a Boston Market restaurant to ensure
exceptional customer service, high quaily products and
profitability.
 Establishes weekly sales and labor targets, manages
profitability and takes corrective action to ensure company
objectives are achieved.
 Provides clear and consistent direction and delegates
responsibilities to Asst. managers, Hourly Shift Supervisors,
and crewmembers to maintain operational excellence.
 Reinforces daily excellent food quality, exceptional guest
service, and cleanliness, using proven systems and best
practices.

Goodwill of North Georgia – Atlanta GA


Manager (2014-
2016)
 Responsible for every phase day-to-day store operations.
 Established sales goals managed budgets and devised sales forecasts.
 Maximized sales and profitability of assigned areas through execution of
company programs.
 Interviewed, hired, trained, mentored, coached and evaluated performance of
hourly associates.
 Responsible for personnel management, merchandise selection and
presentation and store operations.

Home Health Care Advocate


(2012-2014)

Zaxbys Inc.
Area Development Manager
(2004-2012)
 Provided leadership and support to 6 general managers, 25 managers and 300
employees
 Responsible for quality assurance, all maintenance, daily projects, profitability,
management development, local store marketing and community development
 Mentored and trained the longest tenured salaried Managers in the Company
 Directed and oversaw restaurant construction to grand opening
 Lead all Districts in Annual Sales for the past 5 years

Accomplishments
Area Development Manager (ADM) of the Year 2006 & 2012
Exceeded Sales Goals by 10% 2010, 2011 & 2012
Ranked #1 ADM in 2007 & 2011
Reduced labor per average per unit by 2% resulting in savings of $286K
Supply cost under budget .35% resulting in savings of $45K yearly

General Manager/ Training Manager


(2002-2004)
 Trained and developed franchise operators with limited restaurant knowledge and skill
to become proficient operators and multi-unit owners
 Directed the opening of 2 restaurants
 Acted as Training Manager for corporate and franchises

Accomplishments
Training Manager of the Year Award 2003
Training Store of the Year Award 2003

EDUCATION and TRAINING

300 Hours Restaurant Management Training


Three years Undergraduate Coursework – Business Management
Computer skills include Point of Sale (POS) Applications, Microsoft Office

-References and Supporting Documentation Available Upon Request-

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