User Guide

Amadeus Ancillary Services

 Amadeus Ancillary Services

Table of Contents
Introduction ....................................................................................................................... 3
What are Amadeus Ancillary Services?........................................................................... 4
Booking Chargeable Ancillary Services Based on SSRs or SVCS ............................... 4
What type of Document is used for Ancillary Services? ................................................ 5
Differences between Associated (EMD-A) and Standalone EMD (EMD-S)?................. 6
What are RFICs/RFISCs? ............................................................................................ 6
How RFICs/RFISCs are used in the EMD TSM ............................................................ 6
EMD Coupon Structure ................................................................................................ 7
EMD-A Behaviour .............................................................................................................. 7
EMD status codes ........................................................................................................ 7
Association / Disassociation ......................................................................................... 7
EMD-A issuance restrictions ........................................................................................ 8
Ancillary Services Booking Flow ..................................................................................... 9
Catalogue of Services ..................................................................................................... 10
Ancillary Services Pricing Options ................................................................................ 12
Step by Step Guides........................................................................................................ 13
Book a Chargeable Seat ............................................................................................ 13
Book a Chargeable Seat with Exceptions for Frequent Flyers .................................... 16
Book Prepaid Baggage .............................................................................................. 18
Book a Pre-Paid Meal/Catering .................................................................................. 20
Follow Up Entries ............................................................................................................ 22
Displaying the TSM Pricing Record ............................................................................ 22
Displaying the EMD-A ................................................................................................ 22
Example EMD-A Display ........................................................................................ 22
Example EMD-A Incorporating an ARNK Surface Sector....................................... 23
Displaying an E-ticket Record with Associated EMD .................................................. 24
Example e-ticket Record Display with Associated EMD ......................................... 24
E-Ticket Revalidation ................................................................................................. 25
EMD Quick Reference Guide .......................................................................................... 27
Error Messages ............................................................................................................... 30
Frequently Asked Questions .......................................................................................... 32
Airline Information ............................................................. Error! Bookmark not defined.
Air France ..................................................................... Error! Bookmark not defined.
KLM............................................................................... Error! Bookmark not defined.
Finnair ........................................................................... Error! Bookmark not defined.
Finnair Change Rules for Prepaid Baggage .............. Error! Bookmark not defined.
Finnair Change Rules for Chargeable Seats ............. Error! Bookmark not defined.

Document control

Document Release Information

© 2012 Amadeus Marketing (UK) Ltd

Release number Date updated Updated by Details of update

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 Amadeus Ancillary Services

Introduction
The information contained within this document explains the concept of Ancillary Services,
how Ancillary Services are processed in Amadeus Selling Platform.

The primary purpose of this user guide though is to offer functional step by step examples
explaining how to create and issue an Ancillary Service on Amadeus using either Associated
Electronic Miscellaneous Documents (EMD-A) or Virtual Miscellaneous Documents (VMCO)
as well as listing additional useful cryptic command entries in a ‘Quick Reference Guide’
Section.
© 2012 Amadeus Marketing (UK) Ltd

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 Amadeus Ancillary Services

What are Amadeus Ancillary Services?

Amadeus Ancillary Services are optional services that a passenger can purchase in
combination with an airline ticket. An airline can decide which ancillary services are
chargeable and under which conditions. For example:

• An ancillary service can be chargeable for one destination and not for another.
• A service can be chargeable for economy passengers but free in business class.
• A service can be free of charge depending on a passenger's frequent flyer status and
a paid service for others.

It is up to each airline to decide if, and how charges are applied to ancillary services.

Some ancillary services can only be purchased at the same time as the air ticket or after the
ticket has been issued. These services can only be sold as an associated service with a flight
reservation. They are booked through SSR elements.

Other ancillary services can be purchased as a standalone service with or without a flight
reservation. For example lounge access or a promotional item (t-shirt, mug, etc…). They are
booked through manual auxiliary segments (SVC segments).

There are three types of chargeable ancillary services:

• Chargeable ancillary services based on special service requests (SSR elements)

• Chargeable advance seat requests (SSR elements)

Note: chargeable advance seat requests are only available on airlines that have
implemented the interactive seat map with Amadeus or on airlines using Amadeus in
their own offices.

• Chargeable manual auxiliary segments (SVC segments)

Examples of the types of services currently offered include:

• Seat Selection
• Excess Baggage
• Catering
• Pets
• Unaccompanied Minors

Booking Chargeable Ancillary Services Based on SSRs or SVCS

Chargeable ancillary services are booked by entering a special service request (SSR)
element or manual auxiliary segment (SVC segment) in to the PNR. In fact, until the SSR
element or SVC segment has been booked, it won’t be possible to tell whether the service
that has been requested is chargeable or not.
© 2012 Amadeus Marketing (UK) Ltd

Chargeable services are identified by the format of the system response in the PNR. They
are displayed with a slash "/" in front of the SSR element or SVC segment line which is
returned in the system response.

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 Amadeus Ancillary Services

Example

--- TST TSM RLR ---

RP/LON1A0983/LON1A0983 NC/SU 3JUL12/0951Z 5TWRTB
LON1A0983/0706NC/3JUL12
1.SMITH/JOHN MR
2 AF2281 L 02OCT 2 LHRCDG HK1 1600 1810 02OCT E AF/5TWRTB
3 AF 076 T 02OCT 2 CDGLAX HK1 1910 2135 02OCT E AF/5TWRTB
4 AF 077 T 12OCT 5 LAXCDG HK1 2135 1700 13OCT E AF/5TWRTB
5 AF1080 L 13OCT 6 CDGLHR HK1 1815 1830 13OCT E AF/5TWRTB
6 AP LON 08456588833 - AMUK ACO - PRODUCT - TEAM OFFICE - A
7 TK OK03JUL/LON1A0983//ETAF
8 /SSR RQST AF HK1 CDGLAX/35KN,P1/S3 SEE RTSTR
9 /SSR RQST AF HK1 LAXCDG/35CN,P1/S4 SEE RTSTR

Chargeable SSRs are managed by the system in the same way as regular SSRs (SSR
explosion at time of input). For more information on SSRs or how to create an SSR element
please refer to the functional help pages in the Amadeus Selling Platform command page
using the entry: HE SR

SVC segments, however, must be passenger associated when they are entered in a
multiple-passenger PNR and they must be associated to one passenger only.

For more information on how to enter manual SVC segments enter HE IU in the Amadeus
Selling Platform command page.

What type of Document is used for Ancillary Services?

Depending on your office profile settings, you can issue an Amadeus Virtual MCO (VMCO)
or an Electronic Miscellaneous Document (EMD).

Note: you can only issue an EMD, if the airline charging for the ancillary service and the
market in which the document is issued has implemented Electronic Miscellaneous
Documents (EMD).

Wherever applicable an EMD will be issued in the first instance. If the airline has not
implemented EMD then a VMCO will be issued instead.

Where an Ancillary Service is linked to a specific flight segment and where airlines support
EMD an Associated Electronic Miscellaneous Document will be issued. This is also known as
an EMDA.
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 Amadeus Ancillary Services

Differences between Associated (EMD-A) and Standalone EMD

(EMD-S)?

Standalone EMD (EMDS) Associated EMD (EMDA)

• A standalone EMD is issued for a • An associated EMD is issued for the
residual value or the collection of collection of miscellaneous charges and
miscellaneous charges that are not excess baggage charges that are lifted
lifted with an e-ticket coupon. For (considered used) at the same time as
example vouchers, group deposits, the e-ticket coupon. For example, sports
change fees, and so on. equipment, pets in cabin or animal in
hold, excess baggage, and so on.
• The standalone EMD can consist of a
single or multiple value coupons • The associated EMD can consist of a
depending on background settings. single or multiple value coupons that are
directly linked to individual flight coupons.
• It can be issued in connection with
individual e-ticket coupons or an e- • Each EMD coupon that is associated to
ticket. an e-ticket is referenced in the e-ticket
record with the corresponding e-ticket
• It can be linked with an e-ticket for coupon.
reference.
• The carrier and the routing of the EMDA
• It can be consumed at issuance or and the e-ticket coupons must match.
used at different stages.
• An EMDA can be automatically or
• It has no interaction with the airline manually associated or disassociated.
systems (reservation systems and
DCSs). • Only airline agents can manually
associate and disassociate EMDAs.

• The EMDA's final usage depends on the

e-ticket coupon it is associated to,
providing it does not become
disassociated.

What are RFICs/RFISCs?

A RFIC is a Reason-For-Issuance code. It defines which group of services an EMD belongs
to. The RFICs are compliant with the IATA standard. An RFIC can have multiple Reason-
For-Issuance Sub-Codes (RFISCs). The RFISCs are airline-specific.

How RFICs/RFISCs are used in the EMD TSM

© 2012 Amadeus Marketing (UK) Ltd

When you create a Transitional Stored Miscellaneous Pricing Record (TSM-P) document the
RFIC and RFISCs and their description are automatically filled in the EMD TSM.
All services contained in an EMD belong to the same reason for issuance.
An EMD may contain only one RFIC but several RFISCs for different services or fees. Each
EMD coupon is based on the RFISC.

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 Amadeus Ancillary Services

If the RFIC is the same, on same EMD there can be different RFISCs

EMD:
Coupon Service code RFIC RFISC

LONHEL PETC C 0BT

HELSTO PETC C 0BT
STOHEL AVIH C 0BS
HELLON AVIH C 0BS

If in addition to services above passenger has XBAG STOHEL & HELOUL, that would have
to be issued on separate EMD because there can only be one service/flight segment on
same EMD.

EMD Coupon Structure

An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD
number. If an EMD contains more than four coupons, a conjunction EMD will be issued (up
to four).
The EMD coupon status indicates the current usage of the service or fee. When an EMD is
associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons are
partly synchronized (temporary statuses do not come over from e-ticket to EMD).

EMD-A Behaviour

EMD status codes

When the e-ticket that is associated to an EMD is set to flown status (F) by airline Departure
Control Systems (DCS), the coupon status on the associated EMD is also change to F for
flown. Intermediate e-ticket status codes for airport control (A) and checked in (C) are not
reflected on EMD-A coupon.

Association / Disassociation

The system automatically disassociates an EMD-A from an e-ticket when:

• Travel agent exchanges e-ticket coupon that has EMD-A attached to it. Travel agency
may need to contact an airline Ticketing Help Desk in case EMD-A needs to be re-
© 2012 Amadeus Marketing (UK) Ltd

associated to another ticket.

• E-ticket is voided. EMD must be voided separately if agent wants to cancel issuance
• E-ticket is refunded. EMD must be refunded separately if that is the intention

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 Amadeus Ancillary Services

EMD-A issuance restrictions

• EMD-A can be issued only on flights operated by the marketing carrier and cannot
currently be issued on code share services.
• Passengers must hold an e-ticket for the operating carrier. It is not possible therefore
to issue an EMD-A for a flight which is not ticketed on the operating carriers e-ticket
stock.

For example an EMD-A could not be issued for an ancillary service on a Finnair
segment if the e-ticket number belongs to British Airways. This would require an EMD
interline agreement between the two carriers which is not currently available.
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 Amadeus Ancillary Services

Ancillary Services Booking Flow

All it takes are 5 easy steps for creating an Amadeus Ancillary Service

• Create or Retrieve PNR (which includes a stored fare)

• View catalogue of services (optional)

• Book chargeable Services/Create SSR

• Price chargeable service

• Add Payments

• Issue Documents
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 Amadeus Ancillary Services

Catalogue of Services
A catalogue of ancillary services can be displayed from an itinerary for information purposes.
This can be done during PNR creation or from a retrieved PNR. A TST (Transitional Stored
Ticket) must be present in the PNR for the relevant itinerary before the catalogue of
associated services can be displayed.

FXK Display Catalogue for entire PNR

FXK/P3 Display Catalogue by passenger number

FXK/S2 Display Catalogue by segment number

FXK/P3/S2 Display Catalogue by passenger and segment number

Example Ancillary Service Catalogue Display

Explanation of Catalogue Display

© 2012 Amadeus Marketing (UK) Ltd

FXK Repeat of entry

PASSENGER Passenger column with the passenger reference. A plus sign (+) may
also be displayed, if the number of passengers exceeds the display
size of the screen. Example: p2-4,6-8,1+

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 Amadeus Ancillary Services

PR Service provider code column with the two-character code of the airline
providing the service.

FROM-TO Location column with the board on and board off points. For an itinerary with
flight connections an asterisk '*' is displayed between the board point and the
off point. Example: LON*HKT.

RFC Reason-for-issuance-code column with the reason-for-issuance code (RFIC)

of the chargeable service as defined by the airline providing the service.

OC OC sub code column with the three-character Reason-for-Issuance Sub Code

(RFISC) as defined by the airline providing the service.

SRV Service code column with the four-character service code of the chargeable
service.

PTC Passenger Type Code (PTC) column with the passenger type that is
associated to the passenger in the name element of the PNR or that was
requested in the entry. The default PTC is 'ADT' for adult.

BKM Booking method column. The booking method that is required to book the
chargeable service

SSR = Special Service Request Element

SVC = Manual Auxiliary Segment
SEA = Seat Request Element
CBD = Contact Carrier For Booking Method
NBR = No Booking Required or a blank may be displayed, if there is no
specific booking requirement.

(GBP) Currency Code

TOTAL Total amount column with the total price for the service per person.

001 Line number of the chargeable service in the FXK display. If ')>' is displayed,
scroll down (MD) to view additional catalogue items.

BAGGAGE.. Service commercial name (BAGGAGE – UP TO 10 KG) and description. A

plus sign (+) is displayed at the end of the line, if the service commercial
description is truncated.

Seat characteristics (e.g. L for Leg Room) and service pricing (e.g. GBP10
FOR 1 KG EXCESS WEIGHT) descriptions may also be displayed where
applicable.

Note: If after entering FXK the system does not find any eligible chargeable ancillary
services, the following error message is displayed:
© 2012 Amadeus Marketing (UK) Ltd

NO VALID PRICING SOLUTION FOUND

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 Amadeus Ancillary Services

Ancillary Services Pricing Options

FXG Confirmed pricing for all passengers and services

FXH Informative pricing for all passengers and services

The following pricing options can be applied where appropriate to either a confirmed (FXG)
of informative (FXH) pricing entry:

FXG/ALL Confirmed pricing for all services (including already priced services)

FXG/P3 Confirmed pricing by passenger number

FXG/L3 Confirmed pricing by service element selection by PNR line number

FXG/S3 Confirmed pricing by PNR air segment selection

FXG/INF Confirmed pricing with infant name generated in TSM-P

FXG/R,FC-USD Confirmed pricing using currency of sale override

FXG/C-VGML Confirmed pricing by specific SSR code selection

FXG/C-SIT Confirmed pricing for Seat selections only

FXG/RCH,*PTC Confirmed pricing forcing PTC (Passenger Type Code)

FXG/RCH Confirmed pricing override PTC (Passenger Type Code)

FXG/R,LON Confirmed pricing by Point of Sale override

FXG/SCD Confirmed pricing by Service Commercial Description

FXG/SPD Confirmed pricing by Service Pricing Description

FXG/BT-3 Confirmed pricing by Journey Turnaround Point override

FXG/NT Confirmed pricing with No Journey Turnaround Point override

FXG/R,25MAR12 Confirmed pricing by Pricing Date Override

FXG/IR Confirmed pricing showing only issuable recommendations

For more detailed descriptions of these pricing entries and options please see the relevant
functional help pages by entreing HE FXG in the command page of Amadeus Selling
© 2012 Amadeus Marketing (UK) Ltd

Platform.

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 Amadeus Ancillary Services

Step by Step Guides

Book a Chargeable Seat

Step1 – Book Seat Numbers

Select the seat the passenger requests from the seat map as before. The chargeable seats
are highlighted in the seat map. Once a seat number is booked the highlight colour
disappears.

Cryptic Seat Maps – When booking from a cryptic interactive seat map instead chargeable
seats are shown by the ‘Y’ indicator.
© 2012 Amadeus Marketing (UK) Ltd

The ‘/’ before the SSR element indicates that the service is chargeable and that pricing is
required.

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 Amadeus Ancillary Services

Step 2 – Price

A pre-requisite to perform a service pricing request is to have the flight itinerary, and the
resulting pricing record (TST – Transitional Stored Ticket) stored.

To price the ancillary services and store a pricing record, use the FXG entry as shown:

FXG Price all chargeable services within the PNR (See page 12 or HE FXG for
more pricing options)

The system returns the pricing display with the total price per person. In this example PNR
as there is an ancillary service booked per person, separate pricing values are displayed.

Step 3 – Payment
Enter the form of payment into the resulting TSM-P (Transitional Stored Miscellaneous
Pricing Record).

TMI/FP-NONREF AGT Insert payment (where the PNR only contains 1 TSM-P)
TMI/ALL/FP-NONREF AGT Insert payment for multiple TSM-Ps
TMI/M1/FP-NONREF AGT Relate payment to specific TSM-P

Step 4 – Issue Documents

The e-ticket must be issued either before or at the same time as the Ancillary Service EMD
or VMCO, so that the e-ticket number is associated correctly with the EMD/VMCO.

TTP/TTM/RT Issue E-ticket & EMD/VMCO simultaneously and keep booking active
TTM/RT Issue EMD/VMCO and keep booking active

System Responses
Where an airline supports the issuance of EMD:

OK ETICKET/EMD or
OK EMD
© 2012 Amadeus Marketing (UK) Ltd

Where an airline doesn’t support EMD:

OK ETICKET/EMD or
OK VMCO

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 Amadeus Ancillary Services

Example PNR after issuance

In this example the airline does not currently support EMD and a Virtual MCO has been
issued for each passenger instead highlighted by the issue indicator VT (+ 2 Letter IATA
Airline Code) – Virtual MCO Ticketed

If an airline does support EMD the issue indicator on the FA line would show as DT (+ 2
Letter IATA Airline Code) instead – Electronic Miscellaneous Document Ticketed
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 Amadeus Ancillary Services

Book a Chargeable Seat with Exceptions for Frequent Flyers

An airline may choose to offer certain members of their frequent flyer programmes
preferential seating without charge.

Note: Please make sure any bookings which contain frequent flyer details are ended and
retrieved before selecting seats. This is to ensure that any status associated to the
passenger’s frequent flyer membership can be reflected in the PNR.

Step1 – Book Seat Numbers

Select the seat the passenger requests from the seat map as normal.

Step 2 – Price

FXG Price all chargeable services within the PNR (See page 12 or HE FXG for
more pricing options)

The price for passenger 1 (Joffard Test) is quoted as zero whereas for passenger 2
(Marceline) there is a cost for this Ancillary Service.
© 2012 Amadeus Marketing (UK) Ltd

The system will automatically determine which frequent flyers are eligible for free
‘chargeable’ services based on their frequent flyer number in the PNR.

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 Amadeus Ancillary Services

Example TSM-P List and TSM-P

Note: *** NO ISSUANCE REQUIRED ** when displayed in the TSM-P indicates EMD
issuance is not required.

Step 3 - Add Payment

Enter the form of payment into the resulting TSM-P (Transitional Stored Miscellaneous
Pricing Record).

TMI/M2/FP-NONREF AGT Insert payment for TSM-P that needs to be issued.

(No payment is required for TSM-P that doesn’t require
issuance)

Step 4 – Issue Documents

The e-ticket must be issued either before or at the same time as the Ancillary Service EMD
or VMCO, so that the e-ticket number is associated correctly with the EMD/VMCO.

TTP/TTM/RT Issue E-ticket & EMD/VMCO simultaneously and keep booking active
TTM/RT Issue EMD/VMCO (if service is added after ticket issue) and keep
booking active

System Responses
Where an airline supports the issuance of EMD:

OK ETICKET/EMD or
OK EMD
© 2012 Amadeus Marketing (UK) Ltd

Where an airline doesn’t support EMD:

OK ETICKET/EMD or
OK VMCO

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 Amadeus Ancillary Services

Book Prepaid Baggage

Step 1 – Request Service

Use the appropriate SSR format as determined by the airline on which the extra bags are
being requested.

Example formats:
Check airline for specific SSR format. Passenger association may be required even for single
passenger PNRs.

SRXBAG-FREE FORMAT TEXT/P1 Request 1 extra bag

SRXBAGNN2-PREPAID/P1 Request multiple (2) extra bags

SRXBAG-TTL10KG1PCDIM80X80X40CM Request extra baggage including weight,

number of pieces and dimensions.

The ‘/’ before the SSR element indicates that the service is chargeable and that pricing is
required.

Step 2 – Price

A pre-requisite to performing a service pricing request is to have the flight itinerary, and the
resulting pricing record (TST – Transitional Stored Ticket) stored.

To price the ancillary services and store a pricing record, use the FXG entry as shown:

FXG Price all chargeable services within the PNR (See page 12 or HE FXG for
more pricing options)
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 Amadeus Ancillary Services

Step 3 – Payment
Enter the form of payment into the resulting TSM-P (Transitional Stored Miscellaneous
Pricing Record).

TMI/FP-NONREF AGT Insert payment (where the PNR only contains 1 TSM-P)
TMI/ALL/FP-NONREF AGT Insert payment for multiple TSM-Ps
TMI/M1/FP-NONREF AGT Relate payment to specific TSM-P

Step 4 – Issue Documents

The e-ticket must be issued either before or at the same time as the Ancillary Service EMD
or VMCO, so that the e-ticket number is associated correctly with the EMD/VMCO.

TTP/TTM/RT Issue E-ticket & EMD/VMCO simultaneously and keep booking active
TTM/RT Issue EMD/VMCO (if service is added after ticket issue) and keep
booking active

System Responses
Where an airline supports the issuance of EMD:

OK ETICKET/EMD or
OK EMD
Where an airline doesn’t support EMD:

OK ETICKET/EMD or
OK VMCO
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 Amadeus Ancillary Services

Book a Pre-Paid Meal/Catering

Step 1 – Request Service

Use the appropriate SSR meal code format as determined by the airline on which the meal(s)
are being requested.

Example format
SRADML/P1 Passenger association may be required even for
single passenger PNRs

Note: chargeable meal requests on multiple passenger PNRs should be made 1 passenger.

The ‘/’ before the SSR element indicates that the service is chargeable and that pricing is
required.

Step 2 – Price
A pre-requisite to performing a service pricing request is to have the flight itinerary, and the
resulting pricing record (TST – Transitional Stored Ticket) stored.

To price the ancillary services and store a pricing record, use the FXG entry as shown:

FXG Price all chargeable services within the PNR (See page 12 or HE FXG for
more pricing options)
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 Amadeus Ancillary Services

Step 3 – Payment
Enter the form of payment into the resulting TSM-P (Transitional Stored Miscellaneous
Pricing Record).

TMI/FP-NONREF AGT Insert payment (where the PNR only contains 1 TSM-P)
TMI/ALL/FP-NONREF AGT Insert payment for multiple TSM-Ps
TMI/M1/FP-NONREF AGT Relate payment to specific TSM-P

Step 4 – Issue Documents

The e-ticket must be issued either before or at the same time as the Ancillary Service EMD
or VMCO, so that the e-ticket number is associated correctly with the EMD/VMCO.

TTP/TTM/RT Issue E-ticket & EMD/VMCO simultaneously and keep booking active
TTM/RT I Issue EMD/VMCO (if service is added after ticket issue) and keep
active

System Responses
Where an airline supports the issuance of EMD:

OK ETICKET/EMD or
OK EMD

Where an airline doesn’t support EMD:

OK ETICKET/EMD or
OK VMCO
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 Amadeus Ancillary Services

Follow Up Entries

Displaying the TSM Pricing Record

TQM Display List of Transitional Stored Miscellaneous Pricing Record (TSM-P)
TQM/M2 Display by TSM-P number from list (where multiple records exist)

Example TSM-P display

Displaying the EMD-A

EWD Display EMD record from a retrieved PNR
EWD/L10 Display EMD record by FA/FHD line number

Example EMD-A Display

(A) Indicates that the EMD

is associated to the e-ticket
number in the Issued in
Connection section.

In this example CPN-2 of the

© 2012 Amadeus Marketing (UK) Ltd

EMD-A is associated to C2
(Coupon 2) of the e-ticket itself

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 Amadeus Ancillary Services

Example EMD-A Incorporating an ARNK Surface Sector

Where there is a surface break in the itinerary and an ARNK in the PNR the relevant e-ticket
coupon will also be marked as an ARNK. On an EMD no coupons are used for a ‘un-flown’
sector. Therefore the ARNK e-ticket coupon number will not be present in the coupon
numbering or the Issued in Connection With (ICW) field of the EMD.

Illustration

PNR with a Surface Sector

TSM-P

The issued in connection with field in the

TSM-P are associated to coupon E1 and
E3 of the e-ticket ignoring the e-ticket
coupon number (E2) for the ARNK
segment.
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 Amadeus Ancillary Services

EMD-A

The issued EMD also associates

the relevant EMD coupon number
to the appropriate e-ticket coupon
number again ignoring the ARNK
segment.

Displaying an E-ticket Record with Associated EMD

TWD Display e-ticket record from a retrieved PNR
TWD/L10 Display e-ticket record by FA or FHE line number

Example e-ticket Record Display with Associated EMD

© 2012 Amadeus Marketing (UK) Ltd

Any associated EMD

numbers are displayed in the
e-ticket record.

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 Amadeus Ancillary Services

E-Ticket Revalidation
When an e-ticket is revalidated due to a date or flight number change depending on the chargeable
service and airline involved the EMD-A can stay associated.

PNR Prior to Inbound Date Change

PNR after Inbound Date Change and E-ticket Revalidation

As a consequence of the original inbound flight being cancelled the associated SSR element has been
removed. No new SSR needs to be created for Prepaid Baggage.

In the case of chargeable seats, only where an airline permits the rebooking of these, the EMD
number should be entered with the element association to the new seat SSR using a manual EMD
insert entry

Example
FHD105-1810460213/E7 Enter EMD Manually relating the entry to applicable SSR line/element
number (/E7) in the PNR.
© 2012 Amadeus Marketing (UK) Ltd

Please check the relevant airline policies as in many instances chargeable seats may be non
changeable and non refundable. New ancilalry services would need to be paid for and issued
in these circumstances.

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 Amadeus Ancillary Services

As the e-ticket number has not changed the EMD-A document number will remain associated.
EMD information for the new flight will be added to departure control system automatically by Airline.
© 2012 Amadeus Marketing (UK) Ltd

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EMD Quick Reference Guide

TSM type P updates entries

TMX Delete TSM-P

TMF Remove change flag

TMH Display history
TTM EMD issuance

EWD EMD display

EWH EMD history display

TRF EMD refund

TRFU EMD refund update
TRFP Refund validation
TRFIG Cancellation of refund process
TRDC Cancellation, voiding

EMR EMD reprint

Transitional stored document display

TQM/M8 Display of the TSM number 8.

Delete a transitional stored document

TMX/M8,10,12-14 Delete TSM Type P 8, 10, 12, 13 and 14.

TMX/P1,3-7 Delete TSMs Type P of Passenger1 and
Passengers 3 to 7.
TMX/ALL Delete all TSMs Type P
TMX/M1,2 System deletes TSMs Type Ps 1 and 2.
TMX/P1,3,4 The system deletes all TSMs for passengers 1
or 3 or 4.

Remove Change Flag (PC) of a TSM Type P

TMF/M1-3,5 Remove Change Flag (PC) for TSMs Type P

1, 2, 3 and 5.

TSM History
© 2012 Amadeus Marketing (UK) Ltd

TMH/M1 Display history for TSM 1.

TMH/L12 Display history for service at line 12 in the
PNR

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 Amadeus Ancillary Services

Issuance

TTM The basic entry to issue an EMD from the

Reservation System.
TTM/VT Force v-MCO issuance for EMDS
TTP/TTM/RT Issue e-ticket & EMD at the same time &
retrieve PNR.
TTM/M1-3 Selects TSMs 1 to 3
TTM/P1,3,4 Selects passengers 1, 3 and 4
TTM/P2/INF Selects the TSM of the infant associated to
passenger 2
TTM/L1,3-4 Selects line 1, 3 and 4
TTM1/M3 Select Transitional Stored Document 3 and
printer 1.
TTM/P3/TKT Preparation for EMD issuance
This option validates the PNR in order to
prepare the EMD issuance.
TTM/EPR-EML-marc.smith@gmail.com/P1 Request the Sending of the Passenger
Receipt of passenger 1 to the specified Email
addresses additionally to the EMD issuance
TTM/EPR-EMLA/P2 Request the Sending of the Passenger
Receipt of passenger 2 to the Email addresses
specified in the APE PNR elements
additionally to the EMD issuance

EMD display

EWD/EMD105-1234567890 EMD display of ticket number 125-

1234567890
EWD/L7 Display EMD from PNR by line number
EWDRT Re-display

EMD history display

EWH/EMD105-1234567890 History display

EWH History display after EWD
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 Amadeus Ancillary Services

EMD refund

TRF/L07 EMD Refund from a retrieved PNR

TRF/i-27 EMD Refund from a Sales Report
TRF105-2456897321/EMD EMD refund from an EMD number
TRFU/U500.00 Update EMD Refund amount used
TRFU/FP1CASH Update EMD Refund Form of payment
TRFP EMD refund panel: Validation
TRFP Update EMD Refund amount
TRFIG EMD refund process cancellation

EMD Cancellation

TRDC/L07 Cancellation of an EMD referred to in line 7 of

the retrieved PNR
TRDC/27 Cancellation of item 27 of the Sales Report
TRDC/TK-8236300064 Cancellation by document number

EMD reprint on request

EMR/P1,3 Selects passengers 1 and 3

EMR/L7 Line selection
EMR/EPR-EML-marc.smith@gmail.com Email sending to e-mail address
EMR/EPR-EMLA Email sending by referencing APE
EMR/EMD105-1234567890 Reprint of EMD number 105–1234567890
© 2012 Amadeus Marketing (UK) Ltd

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 Amadeus Ancillary Services

Error Messages

ACCESS DENIED Your office is not authorized to make this entry

CT RJT: EMD AND ET COUPON OPERATING You are trying to issue EMD for segment that is
CARRIER DO NOT MATCH operated by another carrier. At the moment it is
possible to issue EMD-A only for AY operated
flights.
DOCUMENT NOT AVAILABLE FOR REFUND At least one coupon of the EMD must have the
REQUEST status A (airport control) or O (open for use).

EMD AND ET BOARD AND OFF POINTS DO The origin and destination of the EMD coupons
NOT MATCH and the e-ticket coupons must be the same.
ENTRY NOT ALLOWED IN NHP A pricing request or a request to display a
CONDITIONS catalogue of eligible chargeable ancillary
services cannot be made in a non-
homogenous PNR.
INVALID AGE The age of the passenger needs to be included
in the SSR element of the PNR in order to price
the service. The age entered does not
correspond to an expected age
INVALID CONTEXTLESS REQUEST The pricing request you have made for the seat
does not contain all the mandatory parameters.
Check the format and price again.
INVALID WEIGHT The weight that you entered in the SSR
element in order to price the service does not
correspond to an expected weight.
ITINERARY PARTIALLY PRICED OR A TST exists or a ticket has already been
TICKETED - USE SERVICE SELECTION issued for only part of the flights or passengers
that are associated to the chargeable services
that you have requested in your ancillary
services pricing entry. You must enter the line
Number selection (/L) or the passenger
selection (/P) and/or the flight segment
selection (/S) in your entry to select only the
services that are associated to flight segments
that have already been priced.
ITINERARY PRICING REQUIRED BEFORE You must price the itinerary before you can
SERVICE PRICING price the chargeable services or request a
catalogue of ancillary services.
MULTIPLE SERVICE ASSOCIATED TO When the origin and destination option is used,
SAME FLIGHT you can only include one type of ancillary
service in the pricing request
MULTIPLE TST/ETKT - REPRICE BY The TST or the e-ticket record contains fewer
TST/ETKT segments than you have requested in your
pricing entry.
OR:
When you price chargeable services for
multiple passengers, the e-tickets of the
passengers must be for the same itinerary.
NEED SERVICE ELEMENT SELECTION You must enter the PNR line numbers of the
© 2012 Amadeus Marketing (UK) Ltd

ancillary service elements in your entry when

you use the origin and destination pricing
option.

NO VALID PRICING SOLUTION FOUND No eligible chargeable ancillary services have

been found by the system when using the FXK
display catalogue entry.

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 Amadeus Ancillary Services

PREVIOUS TSM EXISTS- SERVICE TSM already exists for the segment.
OVERLAP Depending on the situation delete the previous
TSM or create a new one only for segments
where TSM is missing.
PRICING RESTRICTED - NON- If you price several services at the same time
CHARGEABLE SERVICES FOUND and at least one of these services is a non-
chargeable service, your request will be
rejected.
You need to make a new pricing entry
excluding the non-chargeable services, or use
the FXH or FXG pricing entries without any
options.
SERVICE ALREADY PRICED The pricing entry contains an ancillary service
that has already been priced. You need to
make another entry excluding the services
already priced, or re-price all the entries using
FXG/ALL.
SERVICE NOT CHARGEABLE Services included in the pricing request must
be chargeable. Chargeable services are
identified by a slash "/" at the beginning of the
SSR line element in the PNR.
UNABLE TO PROCESS SERVICE PRICING - The system cannot retrieve the information
ETKT TIME OUT from the e-ticket record that is needed to price
the chargeable service due to an e-ticket
server timeout. Try again.
UNABLE TO PROCESS SERVICE PRICING - The system cannot find the e-ticket number to
NO ETKT FOUND retrieve the information that is needed to price
the chargeable service. Try again.
UNABLE TO PROCESS SERVICE PRICING - For security reasons (your office is not allowed
SECURED ETKT RECORD(S) to display the e-ticket record for this ticket) the
system cannot access the e-ticket information
that is needed to price the chargeable service.
UNCONFIRMED SERVICE REQUEST When EMD is created from SSR element, the
status of SSR must be HK before EMD
issuance is possible.
UNMATCHED TICKET The origin and destination of the flights, the
flight numbers, dates and booking classes of
the itinerary must match the information in the
e-ticket record.
OR
The e-ticket record that is associated to this
pricing request contains at least one segment
that is not present in the PNR.
WARNING PERVIOUS TSM EXISTS The pricing entry contains an ancillary service
that has already been priced. You need to
make another entry excluding the services
already priced, or re-price all the
entries using FXG/ALL.

For a comprehensive list of system warning messages refer to the Ancillary Services
functional help pages in the Amadeus Selling Platform command page by entering the short
© 2012 Amadeus Marketing (UK) Ltd

cut:

HEFXG then GPAN2.442

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 Amadeus Ancillary Services

Frequently Asked Questions

1. What’s the difference between these chargeable ancillary services and

SSRs?
An SSR is a component of ancillary services. The ancillary services that are being launched now
incorporate all the necessary booking/pricing/issuance development to flag services as
chargeable and to enable payment to be taken for those services.

2. Can I add an ancillary service to an existing PNR?

Yes, this is the servicing flow. If a ticket already exists, the ancillary service(s) can be added to it.

3. How do I cancel/modify ancillary services?

If the airline permits it Ancillary services can be cancelled and rebooked in the same way as SSRs
and following the usual procedures applicable for EMD and vMCO. For refunds on ancillary
services, the current refund processes will apply. The new automated pricing transaction can be
used to recalculate the price.

4. Are ancillary services refundable?

If the ancillary services are flagged as refundable by the airline and if the ancillary service
associated to the new flight segment is free of charge or cheaper than the original one, you must
manually process a partial or a full refund.

5. Does Amadeus Ticket Changer integrate with Ancillary Services?

The fare will be automatically recalculated in terms of fees as per normal, but not for ancillary
services. Following the change in fare, currently the fees attached to ancillary services will need
to be recalculated separately.

6. How do I know if an airline accepts VMCO or EMD for Ancillary Services?

The system will automatically determine which document type to issue based on preferences set
by the airline in Amadeus.
© 2012 Amadeus Marketing (UK) Ltd

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 Amadeus Ancillary Services
© 2012 Amadeus Marketing (UK) Ltd

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