Alcatel-Lucent

OXO Connect
Small and medium businesses

To compete and succeed in today’s marketplace,

small- and medium-sized businesses (SMBs) need
enterprise-class products. With increased simplicity,
confirmed robustness and being connected,— all at a
lower cost — the Alcatel-Lucent OpenTouch® Suite for
SMB helps businesses grow.

Alcatel-Lucent OpenTouch Suite for SMB offering is based

on the new generation of communication server called OXO
Connect. This robust communication server for small and OXO Connect Compact Edition
medium companies is ready to connect and deliver cloud
services with an extended capacity of up to 300. Moreover,
OXO Connect has a simplified licensing built on a single
Universal Telephony License and a new service offer that
guarantees three years of free software upgrades. With
OXO Connect Small
this new offer, Alcatel-Lucent Enterprise starts a new era
for SMB and confirms its leading position in this market.

OpenTouch Suite for SMB includes the following features:

• Teamwork and collaboration to help teams work
together
OXO Connect Medium
• Enhanced off-site mobility to keep users connected
to their business anytime, anywhere
• Wireline/wireless phones and efficient desktops to
increase productivity
• Customer welcome to provide a professional greeting
and increase customer satisfaction
• Network infrastructure that reduces costs by using a OXO Connect Large
single infrastructure for voice and data services

Datasheet
Alcatel-Lucent OXO Connect
Features Benefits
Connected To deliver advanced cloud services: Rainbow, UC cloud based services
and new remote management operation
All-in-one solution Modularity, flexibility and scalability to meet the needs of SMBs from
4 to 300 people in size
Conversation services on application-enabled Offer next-generation enterprise communication experience
desk phones, PCs and smartphones
User-centric communications experience Provides full-featured access to enterprise communications services
across devices and locations across devices while on site or off
Business communications services, including Increased communication efficiency for employees with new
attendant, routing and messaging services opportunities to reach contacts
Embedded voice-centric customer service Increase customer satisfaction by improving call resolution
IP telephony infrastructure flexibility and Reduces communication costs and enables the choice of network
software scalability configurations and IP, IP/TDM or TDM endpoints, minimizing additional
investment and enabling a smooth migration
Simplified and unified management Reduces total costs of ownership for business communication and
conversation services
Plug and play and zero touch deployment Easy installation in full voice environment and/or converged voice/data
environment at reduced cost
SIP at the core Optimized installation ready for next generation of communications

Technical specifications • Multiline Desktop Communications

• Call queuing Premium DeskPhones
Communication services
• Automatic route selection (ARS) • Alcatel-Lucent 8028s, 8038,
Conversation services
• Direct inward station access 8058s, 8068s, 8078s Premium
• Wideband VoIP, HD video
(DISA), substitution DeskPhones (IP)
• Enterprise presence, including
• Call recording • Alcatel-Lucent 8029, 8039
conversation status
• Call pickup Premium DeskPhones (Digital)
• Desktop phone and mobile phone
• Paging • Business communication services
control from PC
• Call back • Embedded alpha-numeric
• Universal directory access
keyboard
• Single-identity: routing profiles • Intrusion
• Back light
¬ User-defined routing rules • Call deflection
• Display of participant name and
¬ Route to one or several devices • Divert
contextual feature keys
• Visual mailbox access • Joining
• Hands-free, loudspeaker
• Hotdesking • Barring announcement
• Paging • Headset capability, such as
Rainbow services
• Emergency call Bluetooth and USB
• Cloud Hybrid connection with
Rainbow Agent ¬ with local notification service • Alcatel-Lucent NOE protocol
• Rainbow PBX services and history • Add-on supervision and smart
¬ Virtual number (locations, display modules
• URL: www.openrainbow.com
PSAPs) • Remote worker: Embedded VPN
Business communications Manager assistant client
services • Call filtering • Predefined and custom Skins
• Unified Directory access, call by
• Hot line DeskPhones
name
• Multiple manager/secretary • Alcatel-Lucent 8008, 8018
• Unified call log
Team and group DeskPhones
• Unified Instant messaging
• Workgroup • Alcatel-Lucent 4019 Digital Phone
• Multiline telephony
• Key system • Alcatel-Lucent 8001/8001G
• Call options, speed dial
DeskPhones
• Audio conferencing • Groupware supervision

• Personal and enterprise call • Audio notifications

routing and forwarding • Group (broadcast, parallel,
• Call-back features cyclical, sequential)

Datasheet
Alcatel-Lucent OXO Connect 2
Third-party SIP Phones • Microsoft Windows • Easy deployment:
• Third-party SIP • VOIP softphone ¬ Apple AppStore
¬ Open SIP • Routing rule configuration (unique ¬ Google Play
¬ Basic SIP number) ¬ Windows Store
• Services
Alcatel-Lucent IP Desktop Alcatel-Lucent My IC Web
Softphone ¬ conversation services
• Maximum capacity: 200
¬ conference
• Softphone for business • Web-based client
communication services ¬ unified instant messaging
• Dial by name
¬ unified call log
• Emulates Alcatel-Lucent 8068 • Conversation services
Premium DeskPhone ¬ unified visual voice mail
• Conference & Call recording ¬ unified directory access
¬ 8068 look and feel
• Instant messaging ¬ SIP softphone (SIP companion
¬ Full feature level (identical to
• Visual voice mail iOS and Android)
8068)
• Call log ¬ fall back on cellular
¬ Smart display software module
¬ one number, routing profile,
• Supported platforms • Routing rule configuration (unique
mobility management
¬ PC number)
¬ one number, routing profile,
¬ MAC Mobility services mobility management
¬ Android™ • One number service: up to three ¬ favorites
¬ iOS devices per user ¬ telephony presence
PIMphony™ Touch • OpenTouch Conversation (iOS,
Android, and Windows Phone),
Hospitality
• Maximum capacity: 200 • Max room (guest rooms and
DECT & WLAN
• Microsoft Windows (Modern UI) administrative sets) 300
for PC and tablet • Unified access (from any devices)
• Integrated application
• Easy deployment: Windows Store • Nomadic to any phone
(up to 120 rooms)
• Services • Multiple/single call presentation
• Alcatel-Lucent OXO Connect
¬ conversation services • Get call feature Hospitality link (OHL)
¬ conference, record online (up to 300 rooms)
On-site mobility
¬ unified instant messaging • Room management
Alcatel-Lucent 8118/8128
¬ unified call log • Wake up
WLAN and 8212/8232/8242/
¬ unified visual voice mail • Multiset support
8262/8262Ex DECT Handsets
¬ unified directory access • Phone booth
• Business communication services
¬ one number, routing profile,
mobility management • Hands-free Metering
¬ favorites, programmable • Headset capability • Metering counters
buttons • Unified call log (AGAP set only) • Traffic counters
¬ telephony presence • Integration with notification- and • Accounting link
PIMphony location- based services through ¬ Printout facilities
Alcatel-Lucent Application Partner ¬ OHL driver
• Maximum capacity: 200
Program (AAPP)
• Microsoft Windows (desktop ¬ Over IP accounting
mode) On-site and off-site • Local call metering (XML/HTTP)

• Conversation services on PC mobility • Account code

desktop OpenTouch Conversation (OTCV) • Duration-based forced disconnect
• Click-to-call • Maximum capacity: 50
Conference
• Visual mail box, call log • Software client with intuitive • 6-party conference bridge
• Supervision (single/multi site) graphical interface for following
• 3-party conference
• Assistant mode (operator) platforms:
• SIP conference module 4135 (5
• PIM/directory ¬ Apple iPhone
parties
¬ Google Android
¬ Microsoft Outlook • Conference on SIP devices (3
¬ Microsoft Windows Phone
¬ Act! parties)
• Single identity, business
¬ GoldMine
caller name presentation, Attendant Services
¬ Microsoft Access
communication history, on-call • Call queuing
¬ IBM Lotus Notes access to business services • Call overflow
¬ LDAP

Datasheet
Alcatel-Lucent OXO Connect 3
• Alarm indication Smart Call Routing (SCR) Welcome greeting
• Attendant group features • Maximum entries: 10000 Personal assistant
• Busy lamp field • Routing criteria (customer code, • Transfer options: 5
• Trunk and charging features CLI, DDI) Automated attendant
• User management features • Routing destinations • 2 levels (customizable)
• Add-on module ¬ ACD, MLAA, any destination • General mail box
• Headset capability ¬ 2 per entry, planning based
• Welcome service
• Planning: 10
• Attendant position (e.g., PC, Phone) • Information service: 50
• Automatic attendant OmniTouch Call center Office information boxes

• Visitor registration (ACD) • Company greeting remote

ACD services customization - opening and
• Normal/restricted mode control
closing hours
• ACD group: up to 8
Directory services • Group selection: longest idle time,
Attendant group
• UDA services • Maximum attendant group: 8
rotating priority, fixed priority
• Dial by name • Maximum attendants per group: 8
• Priority levels between groups: 8
• Abbreviated numbers: 2200 • Night greeting
• Group overflow
• Connection to external LDAP • Restricted mode
• Queue: 1 per group
server
• Voice guidance: 7 per group • Time range (daily, weekly, bank
• Individual repertories holidays)
• Customer code
• Up to 5000 names Attendant console
Agents features
• Contact synchronization • PC-based application
• Maximum 32
• CRM integration Multiple automated attendant (MLAA)
• Agent application
Messaging services • Maximum languages per tree: 4
• PC agent application (optional)
• Voice mail • 5 different trees
• Local application on IP Touch 8
¬ Mailbox: 500 and 9 series • 3 level per tree
¬ Max storage: 200 Hours • Agent status (logged out, wrap-up • Voice prompts per language: 100
• IM time, pause, log in) • Time range: 10
¬ Unified IM among user’s • Free seating • Greeting messages
devices and Applications
• Call classification • Maximum greeting : 20
¬ Instant notification,
• Personal statistics • Total duration: 320 s
Conversation, read status
¬ System storage: Up to 5000, • Screen pop ups/CRM • Individual, group, company
Up to 30 days ¬ Embedded database • Music on hold
¬ Up to 100 characters per IM ¬ API to external CRMs • 16 seconds Default
• Text messaging (does not cohabit • Waiting time in queue for call • Customized up to 10 minutes
with IM) • Visual queue control • External source
¬ Free/preprogrammed • Outbound call: free dialing, copy • Multiple company welcome
¬ Text message (32 chararters) and paste, dial by name, LDAP
• Maximum entities (groups of
• Unified messaging Supervision
users): 4
¬ Voice mail in e-mail • PC application • 10 minutes music on hold per
¬ Call log in e-mail • Up to 8 simultaneous connected entity
Customer services supervisors
External Applications
Architecture • Real time ACD activity monitoring
Video
(agent and group)
• All-in-one, fully integrated • SIP video peer-to-peer, Rainbow
solution • Three presentation modes
UC
(modular, grid, tool bar)
• Phone (Analog, Smart Fax services
Statistic
DeskPhones, DeskPhones,
• G3, super G3 fall-back
Premium DeskPhones, SIP, • PC application
OTCV, Alcatel-Lucent IP Desktop • Automatic fax detection
• System retains data for 14 months
Softphone, DECT, WLAN) • ITU-T T.38 UDP fax call (trunk)
• Automatic printing of predefined
• Mixed configuration: ACD, MLAA, reports • Fax over ITU-T G.711
SCR and communication services • Fax ECM option
• CSV export
• ACD/MLAA/SCR ports: up to 16

Datasheet
Alcatel-Lucent OXO Connect 4
Operations management Infrastructure • Chassis: racks S, L, M
• OMC (PC-based application) Capacity ¬ Standard in S, M, L Editions
¬ Access level (administrator, • 300 users (max devices) – Fan
admin, operator) – Rack (19-inch rack)
• BHCA 1500
¬ Connectivity – AC/DC power supply:
• Capacity limits (overview)
– IP (HTTPS) Integrated
¬ Analog (2 wires) 300 – Backup battery: Internal/
– VPN IPSEC (Cloud Connect)
¬ IP and SIP 300 external (Option)
– ISDN (1 or 2 B)
¬ TDM 288 – Installation: stack, rack,
– Call back
Architecture wall-mounted
¬ Platform
• All-in-one call server – Combination: up to 3 chassis,
– Windows
maximum of 27 free slots
– Windows Server • Switching: TDM and IP + hybrid
¬ Small (S) 1U
¬ Unique management access
Software – 2 free modular slots
point
• Linux: Linux Kernel 2.6.29.6 – Height: 66 mm (2.60 in.)
¬ Customer database backup and
migration Hardware – Width: 442 mm (17.40 in.)

• Web-based portal (IP HTTPS) – Depth: 400 mm (15.75 in.)

CPU board
– Weight (unpacked): 6 kg
¬ Diagnostic • PowerCPU EE (PowerPC e300)
(13.22 lb.)
¬ Simple actions ¬ Covers – Power maximum/typical:
• Local administration (from the ¬ Chassis (compact, S, M, L) 70W/28W
phone device) ¬ All requirements and options – Noise level: maximum 40dBA
• Alcatel-Lucent Cloud Connect ¬ Memory Storage Daughter ¬ Medium (M) 2U
¬ Cloud Web Portal Board (MSDB): 8GB ( EMMC) – 5 free modular slots
- Fleet Dashboard for ALE ¬ Hardware watchdog – Height: 111 mm (4.37 in.)
equipments ¬ 16 VoIP DSP channel – Width: 442 mm (17.40 in.)
- OXO Connectivity • Daughter board (optional) – Depth: 400 mm (15.75 in.)
¬ OXO Cloud Connect Agent ¬ AFU: CD-player, door phone, – Weight (unpacked): 11 kg
- Embedded in call server loudspeaker (24.25 lb.)
- HTTPS ¬ HSL1 or HSL2 : for multiple – Power maximum/typical:
- VPN IPSEC (On demand) cabinet interconnection (S,M,L 88W/40W
- License free chassis) – Noise level: Max 41dBA
- Firewall friendly (outbound ¬ MiniMIX 2/0/2 (compact ¬ Large (L) 3U
connection) chassis only)
– 8 free modular slots
¬ VoIP 32 (increase to 48 VoIP
Serviceability channels)
– Height: 154 mm (6.06 in.)
• Universal Telephony License – Width: 442 mm (17.40 in.)
¬ VoIP 64 (increase to 76 VoIP
• NTP server/client – Depth: 400 mm (15.75 in.)
channels)
• SNMP (V2C) – Weight (unpacked): 13 kg
Chassis
(28.7 lb.)
¬ MIB (read only) • Compact (C) Edition
– Power maximum/typical:
¬ TRAP: urgent alarm ¬ AC/DC power supply: external 108W/57W
• Alarming ¬ Backup battery: external – Noise level: Max 45dBA
¬ Urgent/non urgent (optional) Interface boards
¬ Alarming in email • Installation: office environment,
• Terminals
• History event wall-mounted
¬ Digital Interfaces UAI 4, 8, 16
• Zero touch ¬ 1 free modular slot
¬ Analog Interfaces SLI 4, 8, 16
¬ DHCP ¬ No fan
• Network
¬ Plug-and-play ¬ Height: 70 mm (2.75 in.)
¬ BRA boards (T0) 2, 4, 8
¬ Alcatel-Lucent OmniSwitch® ¬ Width: 345 mm (13.58 in.)
¬ PRA boards (T1, T2) 1
auto provisioning ¬ Depth: 340 mm (13.38 in.)
¬ Analog trunk(1) 2,4
¬ Alcatel-Lucent OmniAccess® ¬ Weight (unpacked): 5.1 kg
(11.24 lb.) ¬ Mixed boards T0/UA/SL 2/4/4,
Stellar auto provisioning
4/4/8, 4/8/4
¬ SIP profile import ¬ Power maximum/typical: 40
W/25W ¬ Analog mixed boards APA/UA/
SL 4/4/ 4-1, 4/4/8-1, 4/8/4-1
¬ Noise level: 0
¬ Mini-MIX2/0/2

Datasheet
Alcatel-Lucent OXO Connect 5
• LAN ¬ Phone standards compliance Multisite

¬ Ethernet LANswitch LanX 16 RFC 3261, RFC 2327, RFC 3515, • Up to 5 sites
10/100/1000 BT auto-sense RFC 4733, RFC 3891, RFC 3420, • PC-based supervisor application
unmanaged RFC 3265, RFC 3550, RFC 3551,
• Directory synchronization (OMC)
RFC 3264, RFC 3842, RFC 3966,
Application partner interfaces
RFC 3892, RFC 1321, RFC 2616, Security
(AAPP) RFC 2617, RFC 5373, RFC 3398, Authentification
• SIP RFC 3323, RFC 3325, RFC 4028,
• User authentication: login/
• CSTA, TAPI 2.0, TAPI 2.1 RFC 4566
password (4 or 6 digits)
• Alcatel-Lucent Hospitality Link • RTP RFC: 1889, 1890, 2198,
3550, 3551, 3711, 3362 • Management authentication:
• Local call metering application login/ password (8 characters)
(LCMA) • SIP best practices: RFC 4504
• HTTPS: server certificate self-signed
• Alcatel-Lucent OmniVista® 8770 VoIP
• System certificate export
Accounting and VoIP Ticket • G722, audio wideband
Collector, call detail records • System certificate import from
• G.711 A-law and μ-law, G.723.1A, Public authority
• QSIG G.729. AB audio
• Call server compliant with HTTP
• Urgent alarm (SIP/ISDN trunk) • Call admission control proxy
SIP : Session Initiation Protocol • Automatic compression algorithm Traffic filtering
• SIP public trunk allocation
• Call server
• SIP private trunk • Dynamic jitter buffer, echo
¬ ARP spoofing protection
cancellation, packet loss
• SIP peering • Client/device (IP Touch/MyIC 8082)
concealment (PLC), VAD: silence
• SIP end points (local users) suppression and comfort noise ¬ ARP spoofing protection
• Alcatel-Lucent SIP devices generation ¬ PC port filtering
• Third-party devices (AAPP) • DTMF Q23, robust DTMF relay, SIP perimeter defense

• SIP capabilities RFC 2833 • SIP method authentication (RFC

• In band DTMF 2617) for SIP phones and public
¬ RTP direct
SIP trunking
¬ Multiple RTP flow • Generic signal qualification and
modem transport • Quarantine/blacklisting due
¬ SIP notification (IM)
to abnormal traffic (too many
¬ Video (RTP direct) • Anti-saturation mechanism;
messages in a short time)
• Public configurable SIP number backward and forward automatic
gain control • Automatic blacklist for hostile IP
format
addresses
• Static NAT (SIP ALG/ SBC less • Embedded signal quality
diagnostic tool • Thresholds for identifying hostile
topology)
IP addresses
• Header to routing based • Quality of service: TOS or DiffServ
tagging, 802.1 p/Q • Connection tracking
• Support for multiple SIP registrars
Encryption
(Per DDI, per range) Video
• SSLv3 for secure HTTP session
• Backup proxy (immediate swap) • Codec path through (RTP direct)
• HTTPS: 2048 bits RSA keys
• Dual Inband DTMF/ RFC 2833 • LifeSize Video Center (AAPP)
• VPN IPSEC (Cloud Connect Agent)
IETF standards • Door phone(s) integration
User authorization to communication
• SIP RFC • Peer-to-peer (SIP device/trunks)
services
¬ Trunk standards compliance Networking • User account lock notification
RFC 3261, RFC 3261, RFC 3262, Private networking protocols (alarm, e-mail)
RFC 3264, RFC 2327, RFC 2833, • 4 or 6 digit password (user)
• SIP networking
RFC 2822, RFC 3515, RFC 360,
• H323 networking • PIN codes for calls (barring and
RFC 3966, RFC 3398, RFC 3323,
substitution)
RFC 3324, RFC 3325, RFC 3892, • ISVPN ( T0/T2)
RFC 1321, RFC 2617, T38 ITU-T, • Barring categories
• QSIG-BC (DLT0 DLT2)
RFC 3263, RFC 4244, RFC 4904, • PIN for remote substitution (DISA)
ARS (automatic route selection)
RFC 3605, RFC 3326, RFC 3840, • Remote and Local LAN
• Maximum of 3000 entries
RFC 4028, RFC 3581, RFC 4916, access locked after repeated
RFC 3052, RFC 3327, RFC 4566, • Least cost routing
authentication errors
RFC 6140, TS 24.229 • Multicarrier access
• Normal/restricted modes, based
• ARS overflow on busy carrier on time ranges
• Time range and calendar based • User rights to service

Datasheet
Alcatel-Lucent OXO Connect 6
Miscellaneous • Alcatel-Lucent 8340 IP-DECT EMC
• Network time protocol (NTP) Access Points • IEC-CISPR22 Class B
server and client for network- ¬ 11 simultaneous • IEC-CISPR32 Class B
wide time synchronization communications per AP
• Cenelec EN55022 Class B
• Remote access by modem: ¬ 16 AP
• Cenelec EN55032 Class B
¬ List of authorized CLI ¬ Maximum devices registered: 50
• FCC Part 15B
¬ Call back to configured number ¬ POE or POE injector
¬ Outdoor versions • IEC-CISPR24
• HTTPS for management and end-
user applications ¬ Integrated DAP manager for • Cenelec EN55024

Alarm server
automated configuration and • IEC-EN61000-3-2
handset roaming • ETSI-EN 301 489-06: DECT
• Live and notification call services
¬ Over-the-air synchronization
with location information • ETSI-EN 301 489-17: Bluetooth
¬ Mixed DECT and IP DECT and WLAN
• Periodic live call for proactive
configuration
security Radio
WLAN
• Alarm calls with specific alarm • ETSI EN 300 328: 2.4 GHz
button, man down, shock, “no • OmniAccess® WLAN access points
• ETSI EN 301 893: 5 GHz
movement” detection and WLAN controllers: see related
Datasheets • ETSI EN 301 406: DECT
• Key events calls for end user
• OmniAccess Stellar: see related • FCC Part 15 Subpart C and D and E
signaling task progress
Datasheets EX environment
• Status call for updating handset
status to central server International directives • Cenelec EN 60079-0
• Alarm server EC & EU Directives • Cenelec EN 60079-11
¬ T2 connectivity • 1999/519/EC: SAR Miscellaneous environments
¬ SIP connectivity • 2009/125/EC: Ecodesign • IEC 60945: maritime
• Isolated worker protection device • 2011/65/EU: ROHS Environmental conditions
(PTI)
• 2012/19/EU: WEEE • ETSI – ETS 300 019 Part 1-1:
• DECT
• 2014/53/EU: RED storage
DECT radio • 2014/35/EU: LVD • ETSI – ETS 300 019 Part 1-2:
• Radio DECT/GAP/AGAP • 2014/30/EU: EMC transportation
• Radio frequency range • 2014/34/EU: ATEX • ETSI – ETS 300 019 Part 1-3: in use
¬ 1.88 GHz to 1.90 GHz (Europe) Safety Telecom
¬ 1.91 GHz to 1.93 GHz (South • IEC 60950-1 • ETSI EG 201 121
America)
• UL 60950-1 • ETSI ES 203 021
¬ 1.92 GHz to 1.93 GHz (United
States) with power adaptation SAR • ETSI TBR 021, 010, 022, 003,
• Cenelec EN50360 033, 004, 034, 008, 038
• Alcatel-Lucent 4070 DECT Base
Station • Cenelec EN50385 • ITU-T H.323
¬ Six simultaneous • Cenelec EN62311 • FCC part 68
communications • Canada CS03
• FCC OET 65 and IEEE 1528
¬ 2 UA interfaces
Over voltage and over currents
¬ Maximum devices registered:
• ITU-T K.21, K.22
200
¬ Inline powered

www.al-enterprise.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks

of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit:
www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of
their respective owners. The information presented is subject to change without notice. Neither
ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
© 2017 ALE International. All rights reserved. 00031010EN (November 2017)