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Service Design Package

This document outlines details of a service, including its name, description, status, type, and classification. It lists the business owner, manager, and users. It also describes any dependent or supporting services, required infrastructure, and major configuration items. The document provides information on service availability, pricing, service level agreements, and supporting contracts. Requirements, contacts, and various service environments are defined. Finally, the document describes infrastructure, backup/recovery policies, and an organizational readiness assessment.

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Archie
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134 views5 pages

Service Design Package

This document outlines details of a service, including its name, description, status, type, and classification. It lists the business owner, manager, and users. It also describes any dependent or supporting services, required infrastructure, and major configuration items. The document provides information on service availability, pricing, service level agreements, and supporting contracts. Requirements, contacts, and various service environments are defined. Finally, the document describes infrastructure, backup/recovery policies, and an organizational readiness assessment.

Uploaded by

Archie
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Service Design Package (SDP)

Service Information
Service Details

Service Name:

Service Description:

Service Status:

Service Type:

Service Classification and Criticality:

Business Owner:

Business Manager:

Business Users:

Service Owner:

Service Dependencies

Supported Services:

(other services which depend on this service)

Required Infrastructure Services:

(infrastructure services on which this service depends)

Components / Configuration Items:

(major CIs on which this service depends)

Service Action

This service is available for:

Procedure for requestion service:


Service Price

Service price (to customer):

Funding model:

Service Level Management

Service Warranty Level, SLA and SLR References:

Supporting OLAs, Contracts and Agreements:

Requirements
Business Requirements:

Service Contacts
Key Contacts:

Stakeholders:

Service Environments
Production (PROD)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:
Notes:

Quality Assurance (QA)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

Training

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

User Acceptance Testing (UAT)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:
System Testing

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

Development (DEV)

Description:

Type:

Location:

Typical Tasks:

Access:

Architecture Diagram:

Notes:

Infrastructure
Architecture:

Hardware:

Storage Requirements:

Backup and Recovery Policy


Summary of roles and responsibilities
Maximum permissible data loss:

Maximum recovery times:

Application and database availability:

Backup storage and retention periods:

Actions in the event of backup failure:

Overview of current backup procedures:

Key Contacts:

Appendices:

Backup Plan

Recovery Plan

Organisational Readiness Assessment


Business benefit:

Financial assessment:

Technical assessment:

Resource assessment:

Organisational assessment:

Skills assessment:

New skills, competencies, capabilities required of the service provider organisation, its
suppliers, supporting services and contracts

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