Scribd
Upload
207 views1 page

Complaining and Apologizing Useful Language

The document provides sample language for complaining, apologizing, giving reasons, calming someone down, asking for specifics, taking action, and checking back in various customer service situations. It includes phrases for making a complaint, apologizing, explaining reasons, assuring the customer the issue will be addressed, asking for more details about the problem, taking steps to resolve it, and following up to ensure satisfaction.

Uploaded by

Omar Belazri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
207 views1 page

Complaining and Apologizing Useful Language

The document provides sample language for complaining, apologizing, giving reasons, calming someone down, asking for specifics, taking action, and checking back in various customer service situations. It includes phrases for making a complaint, apologizing, explaining reasons, assuring the customer the issue will be addressed, asking for more details about the problem, taking steps to resolve it, and following up to ensure satisfaction.

Uploaded by

Omar Belazri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

COMPLAINING AND APOLOGIZING

ESL / EFL RESOURCES Complaining and Apologizing Language

Making a complaint
I’m afraid I have to make a complaint.
I’d like to make a complaint.
I’m sorry to trouble you, but…
I’ve got a bit of a problem, you see…
I’m sorry to have to say this, but…
Excuse me, there appears/seems to be something wrong (with)…

Apologizing
I'm sorry…
I'm sorry to hear that…
Oh, I’m sorry about that.
Oh dear, I’m really sorry.
I apologize…/My apologies…
I (would like to) apologize (for…)
I apologize for the inconvenience…
Please accept my/our (sincere/sincerest) apologies for…
We were very sorry to hear that…

Giving reasons
This was because…
Unfortunately, this was unavoidable as…
The main reason for this was…

Calming someone down


I'm sure that we can sort it out.
I'm glad that you have brought this to our attention.

Asking for specifics


Please tell me exactly what the problem is/what happened.

Taking action
I suggest you leave it with us and we’ll see what can be done/what we can do.
I will send someone to take care of it.
Let me check and see what happened.
Let me straighten this out and I will get back to you.

Checking back
Did everything work out to your satisfaction/work out okay?
I wanted to see if the problem has been resolved.

Making promises
(You may be assured that) this won’t happen again.
In the future we will…

Teach-This.com © 2017 Permission granted to reproduce for classroom use.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy