Electric Service: Guide To
Electric Service: Guide To
electric
service
introduction
This booklet has been designed to serve as a guide for developers, homeowners, consultants, and con-
tractors requesting electric service from the Los Angeles Department of Water and Power (LADWP)
with information they will need for their service installations. This booklet has been divided into the
following five sections based on the types of services generally requested:
Please note that good communication, prompt submission of required information, and timely notifica-
tion of development plan changes will result in the availability of construction drawings, at the earliest
possible date. All service commitments from LADWP will be in the form of a written service agreement.
If you have any questions regarding the information presented in this booklet, please contact the
LADWP Service Representative for your service area, shown on page 13.
NOTICE: The information in this guide is subject to change without notice. LADWP shall not be liable for tech-
nical or editorial errors or omissions contained herein. This guide contains information protected by copyright. No
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part of this guide may be photocopied or reproduced in any form without prior written consent from the Los Angeles
Department of Water and Power.
To contact the ESP in your area, refer to the service area map on page 13.
PLANNING
electric services
DESIGN AND PLAN APPROVAL
When considering the design of electrical facilities for residential, commercial, or industrial premises,
customers should contact the respective Service Planning Office, located in your project area. The ESP
will assist you in determining the service requirements for your project. You will be required to submit
a full set of electrical drawings and a completed Service Planning Information Sheet, (faxed upon
request). This information can be mailed or faxed to the appropriate Service Planning Office, see page
13. To prevent any delays in establishing your new electric service, please notify LADWP in writing, of
any design changes you may have as early as possible.
METHOD OF SERVICE
The LADWP will establish your method of service (Overhead, Underground or Customer Station)
upon receipt of the required information for your type of service as specified in the appropriate section
of these pages. Do not make any assumptions on your method of service based on existing services
within your area. The LADWP will determine your method of service in accordance with the LADWP
"Rules Governing Water and Electric Service" and "Electric Service Requirements."
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SERVICE APPLICATION
Electric service applications are necessary to assure proper revenue billing. This should be done at the
time of initial contact with LADWP, to avoid delays in establishing service. Applications can be made
in person through any LADWP Customer Service Branch Office or by calling any of the following cus-
tomer service numbers:
1-(800) DIAL DWP (1-800-342-5397)
1-(800) HEAR DWP (1-800-432-7397) Hearing impaired
INSPECTION PROCESS
Notify your ESR, two (2) working days prior construction. To avoid scheduling delays in the installa-
tion of LADWP equipment, the contractor must follow the Time–Lines for Installation of Electric
Services, found in this booklet. The customer is responsible for requesting inspections when the work
has been completed. After final inspection is completed for large projects involving the installation of
underground facilities (vaults/pads), allow six weeks for the installation of cable and equipment by
LADWP construction forces.
You may make arrangements to purchase a copy of this manual by contacting David Reusch at tele-
phone number (213) 367-6182 or by e-mail at david.reusch@ladwp.com. This manual may also be
accessed on-line at the LADWP’s website at http://WWW.LADWP.com
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residential service (0-600 AMPERES)
ELECTRIC SERVICE REQUEST
The following written information must be submitted to the Department of
Water and Power (LADWP) before electric service can be provided for single or
multiple metered residential service.
1. Address of residence
2. Tract Number and Lot Number (for new tract construction)
3. Name and telephone number of the person doing your job coordination
4. Square footage of residence
5. Plot plans and elevation plans showing the location of any overhead con-
ductors, landscaping, grading, or construction, which may obstruct access
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Customer's building design and construction activities
4-6 weeks Department provides customer with requirements for electric service
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the final inspection for the Department.
COMMERCIAL,
The above information should be mailed to the appropriate LADWP Service Planning
Office. See page 13 for service areas. The above information may be submitted in an elec-
tronic format, floppy disk, CAD file or e-mail.
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TYPICAL TIME-LINES FOR INSTALLATION OF ELECTRIC SERVICES
1. Underground Commercial, Light Industrial and Large Residential Services
To expedite the installation of commercial, light industrial, and large residential electric
services supplied from underground facilities, the Department recommends that work be
scheduled in the following sequence:
Customer's building design and construction activities
6-8 weeks Department provides customer with requirements for electric service
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(2) The Department will make a reasonable effort to complete service installations as quickly as possible. However, the time
required to complete an installation will vary according to the complexity of the service and the number of services already
scheduled or under construction.
CUSTOMER
station service
An on-site transformer station may be required for projects where a standard pad-mount
installation cannot be accommodated, and for larger projects.
LADWP will produce a “Station Requirements” drawing to be used by your contractor to con-
struct the station foundation, structure and any required enclosure. We provide “point and line”
information only. You may need to consult a structural engineer for additional requirements.
After this information is evaluated, discussions may be held with you or your representatives
to clarify and refine the station configuration. In addition, the following information must be
received before design documents can be finalized:
1 Final one-line diagram
2. The location of all physical features, such as columns, beams, and ventilation equipment,
that could effect station access or equipment placement
3. Switchboard and busway drawings for approval
After a station site is selected which satisfies both LADWP and your requirements, LADWP
will begin the design of the station. It normally takes three to six weeks to design, draft and
transmit drawings to you, depending on the size and complexity of the installation. It is sug-
gested that you allow the maximum time for these activities, until a more precise schedule is
prepared.
For additional information regarding Customer Stations, please call (213) 367-1732.
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INSTALLATION OF EQUIPMENT
After equipment is available, installation will be scheduled to start within 30 days after comple-
tion of the construction shown on the “Station Requirements” drawing(s). Allow 30 days for
installation for stations served from 4.8kv distribution facilities or 60 days if served from 34.5kv
distribution facilities.
After these requirements are completed, allow at least 3-5 days to energize the station.
4-6 months Department provides customer with final requirements drawing (2)
Customer builds on-site station, conduit,
and/or substructures (3)
Department inspects and releases on-site
station conduit and/or substructures
Department installs transformers
and other equipment on-site
Customer completes electrical installation
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construction.
temporary service
The Department of Water and Power (LADWP) will supply temporary electric service to events of transi-
tory nature such as construction work, special proceedings and fairs. The LADWP generally limits the
length of time use of a temporary installation. Contact your service planning office for more information.
TEMPORARY SERVICE
1. Overhead Temporary Service
(a) Requiring installation of a meter, service drop conductors, and construction of
Department facilities:
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(b) Requiring only the installation of a meter and service drop conductors:
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M U LT I P L E
This information should be made known to your contractor, developer, etc. and
particularly to the contractor doing the electrical and conduit work on the project.
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service planning A R E A B O U N DA RY M A P
[1]
[2]
[3]
METRO
26
th
Served by SCE
St
.
Imperial
120th St.
Rosecrans Ave.
Figueroa
ENGINEERING OFFICES
Western
N Lomita Bl.
Metropolitan Service Planning Office
2633 Artesian Street, Room 210, Los Angeles CA 90031
Tel (213) 367-6000; Fax (213) 367-6027
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LADWP
customer service
LADWP CUSTOMER SERVICE 24-HOUR TELEPHONE NUMBERS
Metropolitan Los Angeles (800) 342-5397
San Fernando Valley (818) 342-5397
Other Areas (800) 342-5397
Assistance for the hearing or
speech impaired customers (800) 342-5397
OFFICE HOURS
Monday-Friday (except Holidays) 9:00 a.m. to 5:00 p.m.
Note: For additional payment centers, visit the Department’s website at LADWP.com
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