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Chi Square

This document summarizes the results of a crosstabulation analysis examining the relationship between customer complaints and logistics services using data from a dataset containing 120 cases. A chi-square test revealed a statistically significant association between the variables. Customer complaints were cross tabulated against six categories of logistics services, showing the counts in each category.

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Mythili Karthikeyan
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40 views2 pages

Chi Square

This document summarizes the results of a crosstabulation analysis examining the relationship between customer complaints and logistics services using data from a dataset containing 120 cases. A chi-square test revealed a statistically significant association between the variables. Customer complaints were cross tabulated against six categories of logistics services, showing the counts in each category.

Uploaded by

Mythili Karthikeyan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Crosstabs

Notes

Output Created 27-Dec-2018 18:31:30

Comments

Input Data C:\Users\home\Desktop\LogisMgt


DGV.sav

Active Dataset DataSet1

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data


120
File

Missing Value Handling Definition of Missing User-defined missing values are treated
as missing.

Cases Used Statistics for each table are based on all


the cases with valid data in the specified
range(s) for all variables in each table.

Syntax CROSSTABS
/TABLES=CUSTOMERCOM BY
LOGSERVICES
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL.

Resources Processor Time 00:00:00.031

Elapsed Time 00:00:00.016

Dimensions Requested 2

Cells Available 174762

[DataSet1] C:\Users\home\Desktop\LogisMgt DGV.sav

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent


customer complaints *
100 83.3% 20 16.7% 120 100.0%
Logistics services

customer complaints * Logistics services Crosstabulation

Count

Logistics services

Website Employee
Easy service Handling Clients Customer Service INformation Efficiency Total

customer complaints YES 16 0 17 16 17 66

NO 0 33 0 1 0 34

Total 16 33 17 17 17 100

Chi-Square Tests

Asymp. Sig. (2-


Value df sided)

Pearson Chi-Square 95.806a 4 .000

Likelihood Ratio 120.601 4 .000

Linear-by-Linear Association 18.183 1 .000

N of Valid Cases 100

a. 0 cells (.0%) have expected count less than 5. The minimum expected
count is 5.44.

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