Sop
Sop
Standard Operating Procedures (SOPs) are detailed written instructions to achieve uniformity of
the performance of a specific function. A well-written and implemented SOP can be used to
satisfy compliance requirements, mitigate health and safety risk, or simply to work in a
consistent and efficient manner throughout an organisation.
SOPs are essential to ensure a business runs smoothly and effectively. It ensures that employees
tackle standard tasks in the same manner, and that the company is consistent and accurate.
Furthermore, standard operating procedures make sure that employees are performing their job
safely and correctly. Communication skills are required to effectively implement standard
operating procedures. The size of your company and the procedures you want to implement will
determine how you communicate them to your employees.
If the procedures apply to a small group of people, a group meeting works best; if they apply to
the entire company and it’s a large company, a mass email or newsletter might get the word out
faster. Alternatively, arrange a meeting with department heads and managers and inform them
of the new procedures. Ask them to inform their groups and departments of the new
procedures.
Be concise.
Explain what the new operating procedures are and how they differed from the old ones. Explain
the purpose of implementing new procedures. Describe how the new procedures will improve
the business and how it will affect the employees. For example, it may take up more of their
time or affect how they do their jobs.Arrange training sessions
They can be one-on-one sessions if the procedures are complicated. It is worth putting in the
time to make sure that everyone fully understands the new procedures.
Tell employees how to follow the procedures, don’t ask. Let them know that you or other
managers will be monitoring their ability to implement the procedures. Give them incentives for
tackling the new procedures by reminding them that the new procedures will improve their
ability to do their job.
Feedback
Ask for feedback on the new procedures. Often, procedures are implemented to improve an
aspect of an operation. No one is more familiar with the pros and cons of the procedure than
those who use it directly. Get their feedback to ensure the procedure is effective.
Make the instructions accessible. Publish the procedures on the internal web, send out email
reminders and provide a hard copy for employees.
Planning: Think about the steps that are currently done to complete the process. How is it done?
Why is it done that way? How will an SOP improve the process? How will you measure
performance?
First Draft: Make a detailed list of the steps in the order that they are done. This list is now a
draft of the procedure.
Internal Review: Get input from all workers who now perform the procedure. Give them your
first draft but make sure they know that it will still change. Revise the procedure as necessary.
External Review: Involve your technical advisors such as your veterinarian, nutritionist, or
extension agent; they can give you advice about the best way to do each step. Revise the
procedure as necessary.
Testing: Test the procedure by doing each step exactly as it says. Have a person not familiar with
the work follow the procedure. Revise as necessary.
Posting: Make a final draft of the procedure and post in the workplace.