"INTERNSHIP TRAINING PROGRAM WITH

SPECIAL REFERENCE TO

REDOVA LOGISTICS PVT. LTD, CHENNAI"

Submitted by

AJITH KUMAR. V
Register No. : 163LS0001

In partial fulfillment for the award of the degree

of

BACHELOR OF COMMERCE
(LOGISTICS AND SHIPPING)

GKM INSTITUTE OF MARINE SCIENCE AND TECHNOLOGY

CHENNAI – 600 063

BHARATHIAR UNIVERSITY : COIMBATORE – 641 046

JULY 2019
 BONAFIDE CERTIFICATE

Certified that this "INTERNSHIP TRAINING PROGRAM WITH SPECIAL

REFERENCE TO REDOVA LOGISTICS PVT. LTD, CHENNAI" is the bonafide work
of AJITH KUMAR. V (163LS0001) who carried out the summer internship under my
supervision. Certified further, that to the best of my knowledge the work reported that does
not form part of any other project report or dissertation on the basis of which a degree or
award was conferred on an earlier occasion on this for any other candidate.

Supervisor Head of the Department

Submitted to project and viva held on _________________

INTERNAL EXAMINER EXTERNAL EXAMINER

 DECLARATION

In partial fulfillment of B.Com(Logistics & Shipping) during the year 2016 – 2019. I hereby
declare that “INTERNSHIP TRAINING PROGRAM WITH SPECIAL REFERENCE
TO REDOVA LOGISTICS PVT. LTD, CHENNAI.” It is the record of original work done
by me, under the guidance of Mr. Dr. MUTHUMANI , MBA, HOD, Associate Professor,
Department of Bachelor of Commerce GKM INSTITUTE OF MARINE SCIENCE AND
TECHNOLOGY, CHENNAI. It is assured that this study have not been submitted to any
other University for the award of B.Com (Logistics & Shipping) degree.

Place: Signature of the researcher

Date:
 ACKNOWLEDGEMENT

First of all I would like to express my deep gratitude to our beloved Chairman
Dr.G.KATHAMUTTU for his kind encouragement and blessings.

I express my sincere gratitude to Dr. B. SUJATHA BALASUBRAMANIAM, CEO who

has always been a source of inspiration to us and for the continuous support.

I would also like to thank Captain RANGANATHAN. G. S, who has always helped us
whenever we approached them during the course of our project.

I would like to express my sincere gratitude to Dr. M. MAHALAKSHMI, Vice Principal

who is the key motivator for all the students to perform well in the academics and research
works.

My sincere gratitude and thanks to our beloved and respected Dr. S. MUTHUMANI, MBA,
Head of the Department of Commerce for his guidance and motivation throughout the
summer internship.

I would like to thank my organization guide Mrs. D. KARTHIKEYAN HR Manager in Fly

Horse Logistics, Chennai for her enthusiastic involvement, invaluable guidance, constant
supervision, suggestion and showing immense importance to our summer internship.

I extend my profound thanks to my guide Mr.A. NATARAJAN, B.E., M.Tech., MBA

Department of Bachelor of Commerce.

I wish to thank our other staff members, lab-assistant and friends for the support and
guidance. I would also like to thank our parents who stood by us, satisfying all our needs
towards the fine success of my summer internship.
 CONTENTS
S. NO. TITLE PAGE NO.
1 INDUSTRY PROFILE
2 COMPANY PROFILE
3 OUR STRENGTHS
4 SERVICES
5 STATEMENT OF THE PROBLEM
6 SUGGESTIONS
7 CONCLUSION
8 BIBLIOGRAPHY
INDUSTRY PROFILE
The Logistics Industry
Logistics industry in India is an industry that has not achieved its much deserved attention or
recognition. It is an area that is ripe with potential and yet the resources are far from complete
utilizations. There is however a huge demand for logistic services in India especially with the
growth of the Indian economy along with the influx of new companies in sectors that was
otherwise unknown. Estimated at a value of $14 billion US dollars this industry is slated for
another 9% to 10% growth in the years to come.

Purpose of Logistics Industry

The purpose of logistics industry is to enable an effective transportation or timely movement

of goods from one place to another. This could be for the purpose of industrial
transportation.

Logistics services:

Different mediums of logistics services in India

There are four mediums of logistics services in India. These can be categorized in the
following way:
Air freight – this is a modern and the safest mode to ensure a fast delivery of goods. A
chosen one by many because of the swiftness of the system there are many companies that
are now even providing super fats deliveries by airways even on the same day.

 Land transport – this is a means of logistics support that has withstood the test of
time through the extensive network of roads in India. It has been the popularly used
method and used especially in the shipments of heavy articles like machinery and
vehicles. This is also a chosen method in case of household packers and movers.

 Railways – this is also an age old method of shipments and transport. Though most
used in case of domestic services this is very effective in the availability of cost
effective logistics support in India.

 Waterways – an essential part of this industry this is also one of the oldest methods.
Shipments and transportation of goods is done on an international basis through this
 way. It is apt in case of shipments of oil, highly sensitive or volatile articles like
Uranium.

Key players of the logistics industry in India:

Among the key players of the Indian logistics industry there are certain international names
along with national companies that are not only world leaders in the field but are also part of
the Indian industry for a long time now.

DHL – a very commonly known name in the Indian logistics industry, DHL has been part of
the industry for a long time now. Established in San Francisco in the 1969 DHL has grown
across 220 countries with over 300,000 employees. It has built a reputation over the years as
a responsible logistics support air, ocean, express freight and overland transport, contract
logistic solutions.

 TNT – this is an international brand that has been a part of the Indian market also.
Established at Netherlands, TNT is a reliable name in the arena of international
transportation and distribution business. Spread across 200 countries it has an estimated
revenue turnover of $ 3,500 billion US dollars.

 AFL – this is one of well-known international players in the logistics industry of India.
The main areas of service by the company are in the area of logistics and warehousing
along with Courier Company and custom consultant.

 BLUE DART – this is one of the premier companies in the field of logistics. The
company has a huge network linked with the most advanced communication systems.
Blue Dart handles large and oversized packages and stands for an overnight delivery of
such goods.

 GATI – one of the pioneering companies in the field of logistics. This is one the
companies that have taken several initiatives to implement modernization in the area of
logistics. With a turnover of ` 576 crores this company believes in setting new
standards of customer service.

 DTDC – this company spreads over 3700 locations within India and 240 international
places. The company is a leading name in low cost shipments along with timely
delivery.
 ASHOK LEYLAND – this is an established name in the manufacture of trailer trucks
and heavy vehicles in India. It has come up with a new venture in Ashley Transport
Services Ltd. in the area of information exchanges and the business of freight
contractors along with integrated logistics services.

 FIRST FLIGHT – this is an Indian company that has domestic, international and
many other programs of multi tracking technologies.

 AGARWAL PACKERS AND MOVERS – this is a popular name in the field of

logistics companies of India. Services like shifting, transport of cars, and all other
forms of quality packing and transportation this is a name that has over the years
become synonymous with quality and assurance.

Third Party Logistics-3PL

3 PL

•3rdParty Logistics imply that one company acts as an agent to look after the logistics aspect
of another company or group of companies.

•3RD party logistics entails a study of the customer’s business, supply chain and distribution
network, in order to formulate a comprehensive integrated logistics strategy, which will help
render all supply-related services from a single window

•India's 3PL sector represents 3 percent of the country's total logistics spend

•The Indian 3PL market is expected to grow at around 20 percent per annum in the next 3-5
years.

•The practice in India reveals that warehousing and outbound transportation, custom clearing
and forwarding are the most frequent outsourced activities.

•Activities such as packaging, fleet management and consolidation have started gaining
attention for outsourcing.
3PL Survey in India

A survey by the Transport Corporation of India (TCI) and the Management Development
Institute (MDI) shows less than 55% of Indian companies subscribe to 3PL, compared to
more than 75% globally.

•about 57% of the companies plan to outsource reverse logistics within the next five years.

•54% plan to outsource inventory management.

•53% order processing.

•more than 50% of the companies have outsourced activities like transportation, warehousing
&customs clearing/forwarding.

Reasons for Logistics Outsourcing

Growth Drivers for Logistics in India

•General growth of the Indian economy.

•Manufacturing boom-for exports as well as for domestic market.

•Expected rise in International trade from India.

•MNC’s setting up manufacturing in India-Nokia, Flextronics.

•Government’s thrust on Infrastructure --US$17 billion to upgrade highway networks.

•Implementation of VAT will lead to growth in warehousing business.

•Opening of organized retail sector -attracting retail chains like Wal-Mart and Carrefour in
addition to Indian players like Pantaloon and Reliance.

India’s Sea Logistics

•India now has the largest merchant shipping fleet among the developing countries.

.India ranks 17thin the world in shipping tonnage

•Indian share of maritime transport services is 1% of world market

•The container traffic has registered an impressive growth of 15 per cent over the last five
years.

Port Privatization

•Port traffic to grow to a level of 650 Million Tonnes Per Annum by 2008-Ministry of
Shipping.

•Port Privatization is picking up momentum--USD1.39 billion worth projects approved.

•Players ---P&O, PSA, Maersk, Gammon India, CWC and the Dubai Port Authority.
COMPANY PROFILE

Redova Logistics Pvt Ltd was founded by logistics professionals in 2001 with a vision to be
recognized as the most dependable and responsive logistics service provider. Survival of the
fittest is more than apt in today’s competitive world. One has to provide qualitative services
at the most competitive prices at the right place & at the right time. For this you need to have
a reliable service provider so that you can concentrate on your core competencies.

With Redova Logistics Pvt Ltd– the leading service provider with a full menu of logistics
services–your business will boom. Our logistics services are at the forefront, offering state-
of-the-art 3rd party and 4th party logistics solutions to all customers. Redova Logistics Pvt
Ltd is structured to provide logistics and supply chain solutions to the growing global
industry.
OUR STRENGTHS:

We have Logistics Engineering team to overview productivity and process review within the
warehouses , Cycle Count Team to monitor inventory integrity and MIS team to provide and
design customized MIS. These are some of our key differentiator functions over the
competition – enabling us to execute our promise to deliver continuous value.

Our performance in productivity, inventory integrity, resource quality and quantity are among
the best in the industry. We rely heavily on customized MIS to demonstrate performance
improvements on a continuous basis.

Crashing transaction times

Meeting agreed transaction times allow you to meet your delivery schedules. Improving these
times by increasing productivity sharpens warehouse throughput and makes your invoices
payable early. Crashing times actually adds to your working capital.
We work on improving transaction cycle times by using modern Industrial Engineering
techniques, as well as implementing learning achieved from experience and industry
benchmarks.
On a larger plane - TTM (Time to Market), TTC (Time to Cash) etc. are our customer
expectations that we have assisted them in bringing around remarkable results.
Innovative Solution
"Value addition" is the basis of any successful and sustained business relationship between
two entities.
Redova Logistics Pvt Ltd offers innovative solution as one such value addition to our
customers, where we contribute to our customer's value chain not only as a one-time value
addition but of a continual nature due to Redova Logistics Pvt Ltd tradition of improving it,
with time.

Apart from the best in class performance which is a trademark Redova Logistics Pvt Ltd
service, a good example is the Redova Logistics Pvt Ltd "Business Industrial Engineering"
(BIE) function which adds value to our customer businesses via innovative solutions upon
and around their key W&D requirements of: Innovative Warehouse design to enable Higher
thoughput at lesser costs. MHE and MSE selection to suit the Volume, flow (direction &
magnitude) and cycle time metrics for Optimal Cost-Benefit ratio.
Distribution network design based on data analysis of our customer's transaction numbers.
Continuous Improvement - Redova Logistics Pvt Ltd BIE function does this as a 'birth
principle' than a customer need / expectation / requirement.
Managing Reliability in Processes
Redova Logistics Pvt Ltd recognizes the importance of stable processes in Warehousing and
Transportation, which form most significant costs out of total Logistics costs.
Errors often creep even in routine transactions, the impact of which adversely affect customer
satisfaction and may result in consequential problems of payment delays / defaults, loss of
"repeat business" maybe profits as well.

Redova Logistics Pvt Ltd has been providing reliability levels of over 99+% to our customers
with. We have achieved this based our process flow mapping, mechanism to measure them
and take proactive steps to improve them. SOPs, DPMs, Daily Exception reporting and
management are some of the tools we will use to achieve the said reliability for you.
Redova Logistics Pvt Ltd cherishes dependability as one of the core values.

SERVICES

1. Freight
Forwarding

As more and more companies are migrating into the global marketplace,
they've come to expect a freight forwarding service which is equal to the
task of meeting their unique requirements. We are ready to answer that
challenge with our vast network of international contacts and expert
knowledge of the international freight forwarding.
 Door to Door Service

 Air Freight - Imports and Exports

 Sea Freight - Imports and Exports

 Multi-modal Transport

 Customs Clearance

Air Freight

Our airfreight services help you to ship your cargo to

almost every destination worldwide.

Our specialists have many years of experience in the area of

air cargo shipments. And with our good connection with
 major worldwide carriers, we are able to offer the best
solution to compete with time, safety, cost and space.

Our focus is on prompt and timely delivery of your

shipments along with constant communications so that you
are in control of your cargo at all times.

Our services include:

Import Cargo Handling

Export Cargo Handling

Import and Export Cargo Consolidation

Dangerous and Valuable Cargo

Door to Door Services

Sea Freight

Through our network of experienced professionals, strong

world shipping connections and extreme flexibility, we are
able to specifically respond to whatever your shipping
needs may be.

Our experience, local market know-how, partnership with

carriers, global network lets you take advantage of the
following:-

o Efficient load capacities

o Routing geared to meet your time\cost requirements
o Competitive prices
o Flexible schedules
Our services include:

Full Container Load(FCL)

Less than Container Load(LCL)

Buyer Consolidation

Direct & Transhipment service options

Port to Port Services

Door to Door Services

Break Bulk

Project Cargo Handling

The complex requirements that encompass Project Cargo

execution requires 'out of the box' thinking in order to
create and implement effective solutions.

We provide the specialized expertise such as logistics

capabilities, precise timing, wide geographical knowledge,
and global connections to coordinate project cargo
movements from origin to destination.

Our project handling capabilities include:

Freight negotiation (COA negotiation, long term rate validities).

Special equipment transport (flat racks, open tops, hard top platforms solution).

2. Third Party Logistics

Redova Logistics Pvt Ltd is one source for comprehensive logistics services. Our established
operations offer supply chain, transportation and inventory management, warehousing
operations, reverse logistics and more -- all custom-tailored to the individual needs of our
customers. Our in-house consultants and operations experts provide valuable experience and
expertise in a wide variety of areas including IT, automotive and e-commerce. The
warehouses are equipped with the best material handling and storage equipment, controlled
by an in-house developed Warehouse Management System.

Inbound Logistics

 Planning
 Purchase Order Management
 Milk Route Collections
 Hub & Spoke model for Consolidation
 Container Movement
 Stores Management and Line Feeding
 Just In Time Inventories
 Vendor Managed Inventories
 Performance Analysis and Process Optimization
 Space Management
 Planning & Forecasting
 Excise & Octroi
 Consolidation Centers
 Line Feeding
 Transportation
Outbound Logistics

 Setting up a Distribution network

 Providing certainty and committed service levels.
 Shared Public Warehouses
 Optimization to bring down Total Transaction Cost
 Pre Delivery Inspection
 Packaging
 Accessory fitting
 Audit
 Storage
 Inventory
 Invoicing
 Dispatch

Reverse Logistics

 After Sales
 Customer Feedback
 Claims Settlement
 Receiving
  Quality
 Payment
 From warehousing to transportation, our process strength and operational excellence
extends to all core functions of contract logistics.
 We combine warehousing, transportation and value-added services to ensure a custom
fit. Our facilities share common processes and systems, so you receive consistent
reporting in addition to dependable customer service. IT enablers like Warehouse
Management System simplifies all data exchange.
 We invest time and expertise to fully understand your business before designing plans
to improve your supply chain. We take responsibility for the performance of all our
suppliers and for ensuring availability of resources and equipment needed to control
the flow of goods under our charge.
We seek to deliver advanced customer service quality by:

 Customizing dedicated facility or flexible shared facilities

 Optimizing performance of your existing assets. We are happy to work from your facilities if
it increases efficiency.

Our services deliver:

 Inventory integrity
 Shorter lead times
 Increased productivity
 Greater responsiveness
 Fast and reliable start-ups
 Flexibility to meet growing volumes and resultant peaks and valleys
 Recruitment, training and motivation of workforces
 Transfer of industry best practices from other sectors and regions
 Rock-solid record keeping
 Transaction integrity
 Transaction history record keeping
 Comprehensive menu of standard reports
 3. Warehousing and Distribution Services
Our range of warehouse offerings is amongst the most diverse in India. We provide the
following types of warehousing services:

 Dedicated Warehouses
 Shared-user Warehouses
 Limited term project centric warehouses.

Dedicated Warehouses
Best in class solutions
Customized to meet your specific requirements of design, layout, storage and handling, we an
set up dedicated warehouses wherever you wish.
We are mobile, flexible and ready to go. From concept to operations, we use modeling to find
an optimal location, identify the real estate using our database, and define the necessary
systems and operating structure. We work closely with you right through the design and
layout stages.
Our project management team integrates facility and systems operations and resource
planning before hand over. Your distribution centre functions smoothly and you get visibility
of the project from the very beginning.
Shared Warehouses
Flexibility all the way
Our Shared logistics facilities provide you flexibility on space and services without a sizable
investment and long-term commitment.
These facilities can receive products and provide downstream distribution. Through shared
resources - space, overheads, labour and equipment - our customers benefit from synergies
that significantly reduce supply chain costs and improve efficiencies dramatically.
Smaller businesses requiring distribution operations without long-term lease or capital
commitments can benefit from this. As can larger enterprises for a new acquisition, product
launch or seasonal overflow. Leading manufacturers and retailers of the Automotive,
Telecom and Retail, among other sectors, use our services.
In-Plant
Taking charge, giving control
 We offer a range of programs within our customers' facilities. We can support your team – or
be your team – by handling such tasks as labour or yard management, packing, designing,
container stuffing, line feeds, water spider maintenance, and just-in-time deliveries.
We help you cut costs, increase productivity, and get the best out of your most valuable
resource - your people. Quality and safety are part of our culture and we invest a substantial
amount of time building consistent processes, aligned with your best practices and training, to
achieve our goals of zero recordable incidents.

4. Installation Support Logistics

Our support to Installation Engineers combines several critical functions involving
warehouse, transportation, up-lifting expertise and on site marshalling of manpower and
lifting equipment.
The installation material is typically delicate, large, unwieldy and heavy and needs care for
material and building protection. We also take care of local permissions.

We have special teams providing Telecom Installation Support logistics. Our flexible
response to severe Transaction skew is greatly appreciated by our clients. We have a large
vendor base which allows us to scale up on demand. Our transportation management skills
and computer software allow us to meet these requirements. We run complex programs that
ensure high levels of accuracy.
We also manage local and specialized deliveries - from coordinating and training staff on
product installation to retail merchandising and more. These include customized inside-the-
home deliveries and installation services.
Our proven transportation solutions coupled with local market intelligence helps us in
delivering these capabilities:

 Dependable Vendor Management

 Route understanding, planning & optimization
 Octroi Management
 Milk-Run Management
 Multi-Point Distribution Management
 Pan-India & regional Services Management
1.3 STATEMENT OF THE PROBLEM:

The management assumes that cargo handling is not the major part of the
organization. But it sometimes fails because cargo handling should be monitored in every
part of the movement of goods in both export as well as import of the goods done by the
organization.

Cargo handling is a complex part of logistics where safety of cargo is concerned and depends
purely on this. Cargo handling involves many personnel and also equipment for a safer
transportation.

So it is necessary for REDOVA Logistics to monitor the cargo handling procedures.

SUGGESTIONS:

 More import shipments can be taken because import can give more profit than export.
 Machinery parts can be taken for export/import which gives maximum profit than any
other goods.
 The signalman should be employed at all the necessary places for safer movement of
cargo.
 Effective lifting equipment should be used properly.
 The package of the cargo should be made appropriately.
 Special care should be taken on dangerous goods.
 Care has to be taken while transportation. Safety precautions should be followed.
 Survey has to be taken to confirm that all the shipments are accepted without any
damage and without any incorrect identification marks.
CONCLUSION:

Technology has driven material and cargo handling to a high level. Many lifting
equipment are used in handling cargo now a days made easier handling of cargo.

Majority of the shipments are handled properly without any inefficient procedures.
Only some of the shipments require special attention. All the variables of the cargo handling
procedures are carried out smoothly except some. But that is normal, because mistakes occur
accidentally. So, on the handling process equipment usage, signalman, containers, weight of
the cargo, content of the cargo should be carefully watched and act accordingly. This will
ensure effective cargo handling procedures of the company.

And to my extent I had a great experience in the cargo handling process and got
knowledge on the logistics industry.
BIBLIOGRAPHY:

BOOKS:

 BowersoxDonaldJ,LogisticalManagement–TheIntegratedSupplyChainProcess”
TataMcGrawHill,2000

 DonaldJ.Bowersox,DavidJ.ClossandM.BixbyCooper,“SupplyChainLogistics
Management”,TataMcGrawHill,2008

 AltekarRahulV,SupplyChainManagement-ConceptandCases,PrenticeHallIndia, 2005.

 LevinR.I.andRubinD.S.,StatisticsforManagement,7thedition,PrenticeHallofIndia
Pvt.Ltd.,NewDelhi,2001.

th
 DonaldR.CooperandPamelaS.Schindler,BusinessResearchmethods,9 Edition,TataMc
GrawHill,2006.

WEBSITES:

www.wikipedia.org

www.cbec.gov.in

www.citeops.com

www.icegate.com