Sample Job Description for Contract Manager

The networks of contractual relationships between healthcare businesses and providers, agencies and vendors have become increasingly
complex. To keep pace with ever-changing contractual arrangements, many business owners have established the position of contract
manager to oversee the development and maintenance processes. Below are key attributes of a contact manager.

ROLE
The contract manager’s task is to ensure consistent management
- Engage relevant stakeholders in negotiation decisions
involving legal or regulatory requirements, contract standards

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of all proposals and contracts. This generally includes oversight of and cost targets.
the contract management process, as well as development of Develop and execute negotiation strategies that minimize
specific standards for bidding and submission, contract negotia- potential losses and benefit the healthcare organization’s

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tions and document management. The contract manager’s role in financial performance.
the contract development process requires close collaboration with Maintain deadlines on deliverables and communicate on an
various departments, including clinical operations, project man- ongoing basis with business partners and internal clients

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agement, account management, business operations and finance. about contractual issues.
Review contractual performance of both parties to ensure

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RESPONSIBILITIES
compliance with terms and to identify conflicts or changes
Oversee organizational contract development and manage-
requiring resolution at contract renewal.
ment activities, and enforce organizational principles of

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integrity and compliance. QUALIFICATIONS
Ensure that contracts and proposals are properly entered Bachelor’s degree in business, healthcare management or

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into organizational databases and securely maintained. related field preferred. (In some cases, an advanced degree

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Develop standards for contracts, including presentation of may be desirable.)

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budget, payment terms, general language and provisions. Prior work experience in a contract management role, such

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Perform appropriate clinical, administrative and operational as purchasing or contracting.

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research to support proposal and contract development. Proficiency in utilizing and interpreting financial models

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Conduct contract strategy meetings to identify issues and and analyses.
client requirements, facilitate pricing discussions, and obtain Experience in applying organizational standards when

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senior management input on timelines and deliverables. developing requests for proposals, negotiating terms and

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Draft contractual provisions based on strategy discussions, drafting contracts.
senior management input, and organizational needs and Ability to systematically analyze complex problems, draw

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expectations. relevant conclusions and implement appropriate solutions.
Assure accuracy and appropriateness of contract text and Strong verbal and written skills, and ability to convey com-

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attachments. plex information in a way that others can readily follow.
Interface with insurance companies regarding adequacy of Excellent negotiating and persuasive skills, both in one-on-

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coverage and purchasing needs. one and group situations.
Serve as primary organizational contact during contract

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RELATIONSHIPS
negotiations.
Reports to chief business operations officer.

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Supervises proposals and contract development staff.
Aligns with managers of business operations, including
relevant divisions of finance, legal and project development.

A RISK MANAGEMENT RESOURCE TO MANAGE LIABILITY IN THE HEALTHCARE PRACTICE 7

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Healthcare Perspective is a limited-edition publication for healthcare business owners. This series explores a range of relevant risk management concepts and offers strategies to detect and mitigate risks.

Published by CNA. For additional information, please contact CNA at 1-888-600-4776. The information, examples and suggestions presented in this material have been developed from sources believed to be reliable,
but they should not be construed as legal or other professional advice. CNA accepts no responsibility for the accuracy or completeness of this material and recommends the consultation with competent legal counsel
and/or other professional advisors before applying this material in any particular factual situation. Please note that Internet hyperlinks cited herein are active as of the date of publication, but may be subject to change or
discontinuation. This material is for illustrative purposes and is not intended to constitute a contract. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions
and exclusions for an insured. All products and services may not be available in all states and may be subject to change without notice. CNA is a registered trademark of CNA Financial Corporation. Copyright © 2015 CNA.
All rights reserved.

Healthcare Providers Service Organization and Nurses Service Organization are registered trade names of Affinity Insurance Services, Inc. (AR 244489); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK,
AIS Affinity Insurance Services Inc.; in CA, Aon Affinity Insurance Services, Inc. (0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency; and in NY, AIS Affinity Insurance Agency.

Published 6/15. Healthcare Perspective 2015-5.