Change of Tenancy (CoT)

myTNB Self-Service Portal

User Guideline
1
Module:
Change of Tenancy (CoT)

2
 Module:
Change of Tenancy (CoT)

WHAT?
Refers to the process triggered by new owners to move into existing premise
currently tenanted by an existing owner.
WHEN?
This functionality is used when new owners applies to move into existing
premise currently tenanted by an existing owner.
WHO?
myTNB Individual Users (new owner only if he/she has documents from existing
owner, or both new and existing owner together).
HOW?
Refer to the steps specified in the following pages.

3
 Step 1: Applications

1. Click ‘Applications’
on Left Navigation
Pane.
2
1
2. Click ‘Apply here’
under ‘Change of
Tenancy’.

4
 Step 2: Read Declaration and Agree

1. Read ‘New Owner

Declaration’ and
check ‘I have read
and agree…’.

2. Click ‘Proceed’
button to continue
the process.

5
 Step 3: Search for Account

1. Enter ‘Account
No.’.

1
2. Click the ‘Search’ 2
button.

3. A pop-up will then

appear, requiring
the details to be
3
confirmed before
proceeding

4. Click on ‘OK’ to 4
proceed

6
 Step 3.1: Search for Account

1. If Account No.
– Does not match any
in backend, display
message on ‘Failed
to retrieve CA.
Please try again’.
1
– Belongs to an
active contract/
open disconnection
order, display
message on
‘Inactive contract
found or premise is
disconnected. COT
not possible.
Contact Careline’.
– Has any
outstanding
COA/COT request,
display ‘Unable to
proceed with COT
since there's a
COA/COT. Contact
Existing Owner’.

7
 Step 3.2: Search for Account

1. If Account No.
– Does not match any
in backend, display
message on ‘Failed
to retrieve CA. 1
Please try again’.
– Belongs to an
active contract/
open disconnection
order, display
message on
‘Inactive contract
found or premise is
disconnected. COT
not possible.
Contact Careline’.
– Has any
outstanding
COA/COT request,
display ‘Unable to
proceed with COT
since there's a
COA/COT. Contact
Existing Owner’.

8
 Step 4: ISL Notification

1. If Account No.
– Has ISL attached,
display ‘There are a
total of <N> ISLs
attached to the 1
Premise. If you do
not wish to inherit
the ISLs, please
raise a SR for ISL
removal after you
have moved-in.’

2. Click ‘OK’ button to

continue.
Note: ISL removal will
need to be manually
applied for via KEDAI
TENAGA.

9
 Step 5: Select Account Type

1. Select ‘Account
type’:
• Individual
• Company/Society
• Government
2. Confirm if user will
‘Submit COT
process alone’ by
choosing ‘Yes’ or
‘No’ 1
Note: If ‘Government’ is 2
selected under ‘Account
type’, account details
3
inserted must match
backend records.

3. Select the request

reason:
• Deceased Owner
• Others
Changes
• Added Deceased Owner
Pop up
• Government Coming
soon

10
 Step 5a: Individual Account (1/2)

1. Click on the
‘Individual’ button

2. The ‘New Owner

Details’ tab will
appear, requiring
details such as:
• Salutation 1
• Given title
• Name 2
• Identification type
• Date of Birth
• Mother’s Name
• Phone No. (Mobile)
• Phone No. (Home)

• Gst Number
(Added)

11
 Step 5a: Individual Account (2/2)

1. Below the details

section is the ‘Next
of Kin Contact’
section

1
2. The ‘Next of Kin
Contact’ requires 2

details such as:

• Name
• Phone No. (Mobile)
• Email

12
 Step 5b: Company/Society Account (1/2)

1. Click on the
‘Company/Society’
button

2. The ‘New Owner

Details’ tab will
appear, requiring
details such as: 1
• Company Name
• Registration No.

13
 Step 5b: Company/Society Account (2/2)

1. Below the details

section is the
‘Authorized Person
1
Details’ section
2

2. The ‘Authorized
Person Details’
requires:
• Name
• Position
• Phone No. (Mobile)
• Phone No. (Home)
• Phone No. (Fax)
• Email Address

14
 Step 5c: Government Account

1. If ‘Government’ is
selected, the
following pop up
will be displayed.
2. Government Tab
will be available in
the future.

15
 Step 6: Enter Customer Details (1/2)

1. Select ‘Salutation’
and ‘Given Title’ via
drop-down list.

2. Enter ‘Name of 1
Applicant’.
2
3. Select
3
‘Identification Type’
via drop-down list
and insert Mykad/ 4
Passport number.
– If ‘Passport’ is
selected, select
‘Date of Birth’

4. Enter ‘Mother’s
name’, ‘Phone
no.’s’ and ‘Email
address’.

16
 Step 6: Enter Customer Details (2/2)

1. Enter ‘Next of Kin 1

Contact’ – ‘Name’
and ‘Phone no.’

2. Provide an email 2
address (optional)
3

3. Click on ‘Next’ to
proceed

17
 Step 7: Premise Information

1. Select ‘Premise
type’ and ‘Premise
Description’ via
drop-down list and
‘Supply requested
date’ via calendar. 1

2. Choose the 2
3
requested ‘Supply
Date’

3. Enter new ‘Mailing

address’ (if ‘Enter a
new address’ is
selected).
4

4. Click ‘Next’ to
continue.

18
 Step 8: Existing Owner Details

1. Choose the
Deposit Refund
Mode:
• Cheque
• Bank Transfer
• Transfer to existing
account

1
2. Fill in the Final
Meter Read details
such as ‘Preferred
date for
disconnection’,
‘Preferred Time’ 2
and whether the
Meter is Accessible
by TNB
3
3. Click on ‘Next’
when everything is
completed

19
 Step 8a: Cheque

1. If cheque was the

deposit refund
method chosen, fill
in details such as:
• State
1
• Postcode
• Town/Area
• City
• Street
• Type of property
(Landed/Building)
• Building Name (if
Building was
selected)
• House/Unit/Lot No.
• Contact No.
• Email address

20
 Step 8b: Bank Transfer

1. If bank transfer
was the deposit
refund method
chosen, fill in
details such as:
• Bank Name
• Bank Account No.
• Registered ID type 1
(MyKard, Passport,
Army ID)
• Registered ID
• Contact No.
• Email Address

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 Step 8c: Transfer to existing account

1. If transfer to
existing account
was the deposit
refund method
selected, simply fill
in the:
• Current Account No.
• Contact No.
• Email address 1

Changes
• Changed label
name to “Deposit
Account”

22
 Step 9: Documents & acknowledgement
(1/2)

1. Click on the ‘Print and

Sign button to 1
download the Change
of Tenancy Application 2
form

2. Upload the necessary

documents:
• Proof of Occupation
(S&P Agreement or
Tenancy Agreement)
• Applicant's/Authorize
d Person's MyKad
(front and back)
• Signed COT
Application Form
• Existing Owner's
MyKad (front and
back)
• Existing Owner's
Signed Close of
Account Form

23
 Step 9: Documents & acknowledgement
(2/2)

1. Click on the ‘I have

read and agree to
TNB’s term of
use…’

2. Don’t forget to also

click on the ‘I
hereby
acknowledge that I
have read and
understood the
terms and
conditions’….
Button

1
3. Once all the
documents are
uploaded and 2
checklists ticked,
select the ‘Submit’ 3
button

24
 Step 10: Confirmation email

1. The new owner will

receive a
confirmation email
about the Change 1
Of Tenancy with
the previous owner

25
 Existing owner docs to submit COT (Yes)

1. If the existing
owner documents
can be submitted
alone for the COT
process, the
existing owners will
receive an email
1
from the TNB
Admin stating that
the new tenant has
requested for
Change of Tenancy
application on
behalf of the
owner.

26
 Confirmation email

1. The email informs

the existing owner
that the new tenant
has submitted a
COT application on
their behalf

27
 Existing owner docs to submit COT (No)

1. If the existing
owner documents
can’t be submitted
alone for the COT
process, the
existing owners will
receive an email
1
from the TNB
Admin stating that
the new tenant has
requested for
Change of Tenancy
application and that
they have to log
into the portal and
complete the
process

28
 Confirmation email

1. The email informs

the existing owner
that the new tenant
has submitted a
COT application,
which requires
them to login and
complete the
process

29
 Confirmation email

1. Existing owner will

be able to view the
COT application
that was submitted 1

by New Owner
here. Click ‘View’
button to enter the
application page

30
 Confirmation email

1. The email informs

the existing owner
that the new tenant
has submitted a 1

COT application,
which requires
them to login and
complete the
process

31
 Confirmation email

1. The email informs

the existing owner
that the new tenant
has submitted a
COT application,
1
which requires
them to login and
complete the
process
2

32
 Confirmation email

1. Applicant can
choose type of
1
Deposit Refund
method here
• Cheque
• Bank Transfer 2
• Existing Account.

2. Applicant can
choose the ‘Final
Meter Read’ date,
‘Preferred Time’ and
tick the box if ‘Meter
Accessible by TNB’.

3. Click ‘Next’ to
navigate to next tab.

33
 Confirmation email

1.Click on the ‘Print

and Sign button to
download the
Change of Tenancy
Application form
2
2. Upload the
necessary
documents:
• Signed COT
Application Form
• Existing Owner's
MyKad (front and
back)
• Existing Owner's
Signed Close of
Account Form
• Supporting
Documents ( Form
13 & LOA)

34
 Confirmation email

1. Click on the ‘I have

read and agree to
TNB’s term of
use…’

2. Don’t forget to also 2

click on the ‘I
hereby
acknowledge that I
have read and
understood the
terms and
conditions’….
Button

3. Once all the

documents are
uploaded and
checklists ticked,
select the ‘Submit’
button

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 THANK YOU 

Change of Tenancy (CoT) 36