Category Business Analysis Competencies & Tech

Initiation Assessing the Business Landscape

Initiation Identifying Stakeholders

Initiation Identifying and Evaluating Processes

Initiation Impact Assessments (business, ROI)

Planning Process Modeling

Planning Process improvement

Planning Defines capability gaps

Planning Clarifying Scope - What's in and Out

Planning People: Defining Personnas, Roles,and Profiles

Planning Identifying Data Requirements

Planning Defining Systems and Applications

Planning Defining Measures of Success

Planning Developing Measurement Baselines

Planning Business Rules Analysis

Planning Data Analysis

Planning Requirements Definition/BRD

Planning Managing Requirements/Changes to/Tracability

Planning Technical Requirements and Integrations

Planning Test Planning

Planning Quality Mindset???

Planning Release Planning

Planning Vendor Assessments

Planning Stakeholder/Project Communications

Deployment Test Scripts

Deployment Automated Testing

Deployment User Stories

Deployment Creating Acceptance Criteria

Deployment Customer-Focused Design Thinking

Deployment Types of Testing

Deployment Applies Usability Principles

Deployment Product Backlog Management

Deployment Developing Potential Solutions

Deployment Training

Deployment Demonstration/Walk-Throughs
Tools Mind Map
Tools Visio

Tools Excel
Tools MS Project

Tools Sharepoint

Tools TFS

Tools HP Quality Center

Tools MS Office Tools

Tools Cherwell

Techniques Prioritization Methods

Techniques Elicitation Techniques

Techniques Facilitation Techniques
Techniques Brainstorming Methods
Techniques Developing Executive Summaries

Techniques Running Effective Meetings

Techniques Issue/Risk Management

Techniques Change Management and Transformation
Techniques Influencing

Techniques Decision Making

Techniques Negotiation -Conflict and Resolution

Techniques Protoyping/Proof of Concept

Techniques Esri IST Project Methodology

Demonstrates the knowledge and ability to:

Create/big-picture view of the project and project business impacts. Puts the project in context across the enterprise to unders
significance. Demonstrates through SWOT analysis, Business Interaction Models, and other business assessment techniques.

Identify all affected organization and constituents to ensure adequate representation in the project. Explores business areas fo
Identify the impacted processes or create the defintion of processes (if not existing) and put in perspective of the Esri enterpris
with the business to assess the process health and to comprehend areas of targetted improvement.
Conduct business assessments and determine the tangible or intangible value to the business including ROI model developmen
business driver benefits and cost savings or cost avoidance.

Provide a clear understanding of the business process from high level (Business Interaction Model, SIPOCs) and decomposing a
the task/activty level. Applies appropriate process modeling (as-is and to-be) techniques based upon the project scope and nee
Assess a process area, define painpoints/gaps, define measures for improvement, performs test/changes for improvement, me
continue changes until success is achieved
Identify current capabilities and capability gaps to help drive to a future state capability based upon the business/customer nee

Clearly draws the project boundaries and surface decisions that need to be made to clarify scope with stakeholders and projec

Clearly understand the people that are impacted as part of the project. A variety of techniques are used such as personna deve
clarifying/categorizing roles and associate permission (join of people and data), developing user profiles, defining clearly the or
etc.
Identify the data needs to support the project, working with the Master Data team and source systems/owners to ensure data
comprehended
Identify the impacted systems and applications and to obtain a systems assessment from the IST/application owner and repres
data to systems, processes to systems, etc
To work clearly define a business objective that is SMART - Specific, measurable, achievable, realistic, and a timeframe to achie

Create the appropriate baseline or define the method to measure, if a baseline does not exist, to evaluate the success of the p
Identify, clarify, and document the business rules, which support the decision making process within the organization
Define the data requirements at a detailed level and includes creatingdata dictionaries, glossaries, data flow diagrams, data mo
process/systems relationship mapping.
Ability and knowledge to determine the business/functional requirements for the project, manage tracking of the requirement
requirements and traceability of requirements through the testing process and launch to ensure project success.
Manage the development of requirements, changes to those requirements as more information is revealed, can trace the requ
definition, through development of the solution, to testing and rollout
Identify, define, combine, unify, and coordinate the various technical requirements including the application and infrastructure
integrations required and articulate this to convey to the project staff
Identify what it is that will be tested, required test phases/types (functional, integration, regression, UAT, etc.) for testing, resou
inrastructure needs to ensure successful testing.
Think of quality throughout the Lifecycle. Quality is about requirements, expectations, and behavior; not just testing code. Qu
right product. You cannot 'test' quality into a poor quality product...it's too late.
Determine the appropriate timing, order and dependencies for key functionality to be released. Can provide high level release
level detailed plans
Demonstrates the ability to identify at a high level the capabilties/functionality needed for platform/COTS selection and evalua
capabilities to make a decision for best fit and selection
Work within Esri's organization - across stakeholders and the project team members. Uses appropriate and timely communica
audience. Demonstrates professionalism and judgment in communication.
Define (for a single test) what is being tested, what needs to be done prior to executing the test (pre-condition), the steps to ex
expected result(s) of the test, and the pass/fail criteria.
Determine when automated testing should be performed and have the ability to create and execute an automated test script.
Follow the agile principles in creating a a description of the requirement in the user story format. As a ____, I want a ________
User stories are appropriately broken down into small bits of functionality
Clearly identify the acceptance criteria for a particular user story/functionality including "pass" and "fail" routes
Combine empathy for the context of a problem from the customer's perspective, creativity in the generation of insights and so
to analyze and fit solutions to the context.
Understand the various types of testing in SDLC and when each is appropriate for a given situation - pros and cons of each and
of each
Apply basic web/application user interface principles and keeps in mind usability and the experience for the customer to make
find, clearly explained, logical flow, etc.
Create a backlog of user stories and enhancement requests/project activities including data to support prioritzation and releas
to conduct backlog grooming
Use a variety of methods to develop potential solutions

Determine the level of training, instruction or FAQs on online help that should be created to support the solution; can deterem
develop a training plan, schedule,method. and develop appropriate content and deliver training to various audiences

Create demonstrations of entire applications/sites or pieces of functionality in a clean and understandable way for audiences. I
demonstrations, objectives and items to showcase, creating demonstration scripts, and presenting the capability to the audien
Mindmap to support thought-process, organize information, import/export. Understands capabilities and limitations
Create process flows and visual drawing, architectures, system relationship, mock-ups. Understands capabilities and limitations
Use Excel basic capabilties and advance to analysis information including pivot tables to support analysis of large information s
capabilities and limitations
Create a project plan, including resources/tasks, and track progress. Understands capabilities and limitations
Use Sharepoint. Can perform basic functions (search,following, alerts, discussion threads, create a site) and advanced (building
site). Understands capabilities and limitations
Use TFS to manage projects, capture backlog items, user stories, use for task assignment and status of work items. Manual and
and integrations. Understands capabilities and limitations

Leverage functionality that is provided in HP Quality Center (HPQC) and able to leverage to support project. Understands capab

Demonstrates knowledge and ability to leverage basic Microsfoft tools - powerpoint, MS word, etc.Understands capabilities an
Understands the purpose of and ways in which the Cherwell ticketing system is used. Has base knowledge of capabilities and is
applicable to their projects/maintenance responsibility. Understands capabilities and limitations
Determine which feature/item (requirement, backlog, issue, pain) is the highest priority to address and provides the most bene
of prioritization techniques which can be applied
Work with stakeholders and project team members to elicit requirements, identify gaps, opportunities, asks clarifying question
information for good requirements
Work across a group of team members to gain participation in achieving the team's objectives while managing disruptions.
Develop ideas individually or in a group setting. There are a variety of techniques and methods that can be used.
Synthesize large volumes of information, determine the most important/impactful pieces, and create a cohesive story to repres
Show effective leadership and management capability in running effective meetings. Includes being clear about objectives, setti
staying on task, documenting decisions, follow-up.
To identify potential issues and risks, conduct risk management planning, risk identification, risk analysis, and risk response pla
prepare a Risk Management Plan. Can identify, analyze, respond to, and monitor and control risks.
Be aware of the change mgmt process phases, techniques and ways to help facilitate making changes and getting adoption
Influence others. Can get others to cooperate towards common goals.
Exercise sound decision making abilities. Can make decisions using the appropriate decision style for the decision to be made
consultation, consensus, and coin flip / random).

Demonstrates the ability to negotiate. Can confer with parties of shared or opposed interests to obtain a compromise or reach
Sees the value in differing approaches or solutions. Can work for a win-win resolution
Take a concept and represent a potential solution or a set of solution options. The approach can be drawings, written text desc
wireframes, etc.

Follow the set of guidelines for the software development lifecycle established by the PMO (Waterfall, Agile, project lifecycle p
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