QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR

PRIVATE SECURITY INDUSTRY

Contents
1. Introduction and Contacts.…………….…...………1
2. Qualifications Pack……….……............................2
3. Glossary of Key Terms.………………………..………..3
4. OS Units……………………………………………………....5
 OS describe what 5. Annexure: Nomenclature for QP & OS..........60
individuals need
to do, know and 6. Assessment Criteria.......................................62
understand in
order to carry out Introduction
a particular job
role or function Qualifications Pack - Security Officer
SECTOR/S: MANAGEMENT & ENTREPRENEURSHIP AND PROFESSIONAL SKILLS
 OS are
performance COUNCIL (MEPSC)
standards that SUB-SECTOR: SECURITY
individuals must
OCCUPATION: SECURITY MANAGEMENT
achieve when
carrying out REFERENCE ID: MEP/Q7202
functions in the ALIGNED TO: NCO-2015/ 5414.0501
workplace,
together with
specifications of Brief Job Description: Security Officers organize security as per organizational
procedure and site instructions. They are responsible for deployment and
the underpinning
utilization of manpower and resources and managing security operations. They
knowledge and
organise security unit’s guarding operations, training and response to
understanding emergencies. Reporting and documentation of operations and incidents,
training and administration of personnel and maintaining liaison with
stakeholders are the important tasks of security officers.
Management &
Entrepreneurship and Personal Attributes: Security Officers should be intelligent, educated,
Professional Skills physically fit, mentally alert and capable of managing security personnel,
Council (MEPSC) equipment and operations independently. They should possess good
14 Management communication skills and be able to set personal example to motivate their
House, Institutional,
subordinates. In emergencies, a Security Officer should use initiative and get
Area, Lodhi Road, New
assistance from other agencies to control the situation.
Delhi-110003
E-mail: info@mepsc.in
 Qualifications Pack for Security Officer

Qualifications Pack Code MEP/Q7202

Security Officer
Job Role
(Applicable for National Scenarios)
Job Details

Credits TBD Version number 1.0

Sector Private Security Drafted on 12/07/2013
Sub-sector Personal Protection Last reviewed on 24/11/2017
Occupation Managerial Next review date 23/11/2021
NSQC Clearance on

Job Role Security Officer

To manage a security unit and its operations for protecting

people, premises and property by deploying given resources.
Definitions

The core responsibility includes leadership, man management,

Role Description
operations, training, administration, resource utilization,
supervision, documentation, dealing with emergencies and
communication with stakeholders.
NSQF level 6
Minimum Educational Qualifications Graduate
Maximum Educational Qualifications NA
Training for subjects stipulated in Private Security Agencies
Prerequisite License or Training
(Regulation) Act – 2005 and other applicable skills and abilities.
Minimum Job Entry Age 24 Years
Three years as Security Supervisors service or qualified MEPSC
Experience
Recognized Security supervisor course
Compulsory:
1. MEP/N7206 Manage the operations of a security unit
2. MEP/N7207 Organise training of a security unit
3. MEP/N7208 Administering a security unit respond to
4. MEP/N7209 Manage security in different deployment
contexts
Applicable National Occupational 5. MEP/N7210 Handle emergencies and security incidents
Standards (NOS) 6. MEP/N7211 Reduce risks to health and safety in the
workplace
7. MEP/N7212 Maintain effective communication
8. MEP/N7102 Conform to regulatory and legal requirements
governing security tasks

Performance Criteria As described in the relevant OS units

2
 Qualifications Pack for Security Officer

Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar

business and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
Sub-sector Sub-sector is derived from a further breakdown based on the
characteristics and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/ related set of
functions in an industry.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or an area of work, which can be carried out by a
person or a group of persons. Functions are identified through functional
analysis and form the basis of OS.
Sub-function Sub-functions are sub-activities essential to fulfil the achieving the
objectives of the function.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Occupational Standards OS specify the standards of performance an individual must achieve when
(OS) carrying out a function in the workplace, together with the knowledge and
understanding they need to meet that standard consistently. Occupational
Standards are applicable both in the Indian and global contexts.
Performance Criteria Performance criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational NOS are occupational standards which apply uniquely in the Indian
Standards (OS) context.
Qualifications Pack (QP) QP comprises the set of OS, together with the educational, training and
other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.
Electives Electives are NOS/set of NOS that are identified by the sector as
contributive to specialization in a job role. There may be multiple
electives within a QP for each specialized job role. Trainees must select at
least one elective for the successful completion of a QP with Electives.
Options Options are NOS/set of NOS that are identified by the sector as additional
skills. There may be multiple options within a QP. It is not mandatory to
select any of the options to complete a QP with Options.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’
Unit Title Unit title gives a clear overall statement about what the incumbent should
be able to do.
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.
Scope Scope is a set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on quality of performance required.

3
 Qualifications Pack for Security Officer

Knowledge and Knowledge and understanding are statements which together specify the
Understanding technical, generic, professional and organisational specific knowledge that
an individual needs in order to perform to the required standard.
Organisational Context Organisational context includes the way the organisation is structured and
how it operates, including the extent of operative knowledge managers
have of their relevant areas of responsibility.
Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.
Core Skills/ Generic Core skills or generic skills are a group of skills that are the key to learning
Skills and working in today’s world. These skills are typically needed in any work
environment in today’s world. These skills are typically needed in any work
environment. In the context of the OS, these include communication
related skills that are applicable to most job roles.
Keywords /Terms Description
BSF Border Security Force
Acronyms

CISF Central Industrial Security Force

CRPF Central Reserve Police Force
NOS National Occupational Standard(s)
NSQF National Skills Qualifications Framework
OS Occupational Standard(s)
PSARA The Private Security Agencies Regulation Act 2005
QP Qualifications Pack
RPF Railway Protection Force

4
MEP/N7206 Manage the operations of a security unit
----------------------------------------------------------------------------------------------------------------------------- -----------

National Occupational
Standard

Overview
This unit deals in detail with the requirement for managing the operations of a security unit.

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 MEP/N7206 Manage the operations of a security unit

Unit Code MEP/N7206

Unit Title
National Occupational Standard

Manage the operations of a security unit

(Task)
Description This unit deals in detail with the requirement for carrying out tasks in line with basic
security practices.
Scope This unit/task covers the following:

 Prepare for managing the operations

 Manage resources of a security unit
 Organize guarding operations
 Control entry to and exit from premises
 Control screening and search operations
 Organise traffic control and parking

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Prepare for managing To be competent, the user/individual on the job must be able to:
the operations PC1. comply with organisational procedures related to security operations
Security Operations: Access control, screening & search, escort, duties by
unarmed & armed security guards and personal security officers (PSO),
observation & surveillance, control room operations, traffic control, parking
management, information gathering, key-control, dealing with emergencies,
investigations, security equipment operation, documentation and reporting
PC2. review functioning of shifts and carry out improvements
PC3. observe performance of security unit members
PC4. check and report functioning of provided equipment
PC5. check and report functioning of personal protection equipment
Checks and Inspections: Periodic and surprise checks and inspections
PC6. coordinate with designated authority for rectification/ replacement of faulty
equipment
PC7. organise security operations manually in the event of equipment malfunction
PC8. carry out periodic inspections and checks
PC9. communicate effectively with team members and stakeholders
PC10. take report and feedback from team members
PC11. coordinate security unit’s participation in mock drills and rehearsals
PC12. respond to emergencies and irregular situations, within available means
PC13. call for assistance to control irregular situations
PC14. maintain personal safety and safety of security unit members
PC15. maintain security operations related documents and reports
PC16. listen to grievances of team members and resolve problems
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MEP/N7206 Manage the operations of a security unit
PC17. record and report status and issues related to operations, personnel and
equipment

Manage resources of To be competent, the user/individual on the job must be able to:
a security unit PC18. plan operations as per site instructions and resource availability
PC19. deploy personnel and resources in an efficient manner
PC20. carry out temporary adjustments in deployment to cover deficiency of
personnel and equipment
PC21. report to designated superior regarding deficiencies in personnel and
equipment
Organize guarding To be competent, the user/individual on the job must be able to:
operations PC22. organise security and guarding operations
PC23. organise briefing of guards and supervisors between the shifts
PC24. carry out periodic review of the deployment and operations
PC25. control functioning and operations of CCTV control room, if provided
PC26. follow the laid down procedure of key control
PC27. institute a system of supervision, periodic/ surprise checks/ inspections and
reporting
PC28. prepare, issue and monitor patrolling plan
PC29. debrief guards/ patrols/ supervisors after the tasks
PC30. take feedback
PC31. deal with lost and found property
Control entry to and To be competent, the user/individual on the job must be able to:
exit from premises PC32. identify likely threats and risks to premises from outside
Threat and Risks: Situations arising from crimes, incidents, accidents,
emergencies, crowd/ mob control, aggressive behaviour and other natural or
manmade causes
PC33. summarize access control procedure and functioning of the equipment in use
PC34. organise/ coordinate training of team members in operation of provided
security equipment
Security Equipment: Equipment to facilitate access control, search and
screening, parking, surveillance and smoke & fire detection
PC35. brief team members regarding people/ vehicles/ material authorized to
enter/ leave premises
PC36. identify papers, passes, permission and documentation to facilitate entry and
exit of people/ vehicles/ material to and from the premises
Control screening and To be competent, the user/individual on the job must be able to:
search operations PC37. identify procedure of screening and search operations and the functioning of
equipment in use
PC38. organise/ coordinate training of team members in operation of provided
security equipment
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MEP/N7206 Manage the operations of a security unit
PC39. sensitize subordinates to respect persons’ right to dignity, privacy and
gender/ religious/ cultural sensitivity
Sensitivities: Religious, cultural, privacy, gender and status
PC40. deal with persons and vehicles violating laid down procedures
PC41. identify presence of prohibited/ unauthorised items
PC42. segregate material containing prohibited/ unauthorised items
Organise traffic To be competent, the user/individual on the job must be able to:
control and parking PC43. identify procedures for traffic control, parking and operation of the
equipment in use
PC44. organise/ coordinate training of team members in operation of provided
equipment
Training Requirements: Training required for security unit members
PC45. ensure vehicular traffic in the premises is regulated
PC46. organise parking operations
PC47. deal with irregular situations
Knowledge and Understanding (K)
A. Organizational The individual on the job needs to know and understand:
Context KA1. organisational procedures and site instructions related to security operations
(Knowledge of the Site Instructions: Instructions covering the details of deployment and
company operations at a particular site
/organization and
KA2. reporting protocol
its processes)
KA3. category of authorized people and people who are debarred from entering
premises
KA4. types of identity/ authorisation documents in use
KA5. areas within the premises having restricted/ controlled entry
KA6. details of unauthorised/ prohibited items
KA7. action to be taken in case of recovery of unauthorised/ prohibited items
KA8. procedure for receipt of postal mail and couriers
KA9. action to be taken in case of delivery of a suspicious package brought to
knowledge
The user/individual on the job needs to know and understand:
B. Technical KB1. common methods and techniques adopted by miscreants to defeat security
Knowledge measures and equipment
KB2. basic knowledge of security equipment installed in the premises
KB3. warning signals from security and safety equipment
KB4. common faults occurring in the assigned equipment
KB5. procedure for carrying out security operations manually, if possible, in case of
equipment failure
KB6. indications regarding suspicious packages
KB7. items that cannot be put through screening and search equipment
KB8. procedure for vehicle search
KB9. personal protective gear required for security operations

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MEP/N7206 Manage the operations of a security unit
KB10. layout of the parking areas and traffic plan in the premises
KB11. suitability of prevailing conditions for parking
KB12. traffic signals, signage and markings
KB13. category of vehicles
KB14. untoward situations faced during security operations
KB15. procedure for dealing with untoward situations
KB16. safe handling of licensed fire arm
Safe Handling of Firearms: Ensure armed security guards and Personal Security
Officer (PSO), if provided with the detail, observe laid down safety and
Security norms with regard to handling of firearms
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. document instructions, itinerary and task lists
SA2. maintain documents and reports pertaining to security operations,
emergency response, personnel and equipment
SA3. document activities and incidents in a chronological order
SA4. write letters/ memos, feedback and reports
SA5. use computers to generate Management Information System (MIS), emails
and other reports
SA6. write in English and at least in one vernacular language proficiently
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA7. read and assimilate organizational procedures, site and security instructions,
and correspondence, as applicable
SA8. read security registers, documents, feedback, reports and applications
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA9. speak clearly and emphatically
SA10. receive briefings and instructions from superiors and ask queries
SA11. brief and instruct subordinates and receive debriefings
SA12. reply to the queries from stakeholders
SA13. ask questions from visitors
SA14. raise alarm/ make announcements/ speak over phone/ radio
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty

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MEP/N7206 Manage the operations of a security unit
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty
Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB7. identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
SB8. observe people, activities and movements keenly to identify risks and threats
Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

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MEP/N7206 Manage the operations of a security unit

NOS Version Control

NOS Code MEP/N7206

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
Industry Sub-sector Personal Protection Last reviewed on 24/11/2017
Occupation Managerial Next review date 23/11/2021

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 MEP/N7207 Organise training of a security unit
----------------------------------------------------------------------------------------------------------------------------- ----------------

National Occupational
Standard

Overview
This unit deals in detail with relation to maintain the safety and security of principal as per
standards.

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MEP/N7207 Organise training of a security unit
Unit Code MEP/N7207
Unit Title
National Occupational Standard

Organise training of a security unit

(Task)
Description This unit deals in detail with relation to legal requirements to be conformed while
undertaking security tasks as per standards.
Scope This unit/ task covers the following:
 Assess the training requirements
 Organise training for security unit

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Assess the training To be competent, the user / individual on the job must be able to:
requirements
PC1. obtain general understanding of legislation/ regulations, organizational
requirements relating to standards of training in the Private Security Sector
(PSS)
PC2. identify and report site-specific training requirements for security personnel
Training Requirements: Induction training, on-the-job training, specialized
training, training on security and fire safety equipment(s), assessment of
training standards of security unit members, participation in mock-drill and
rehearsals, first aid and documentation
Organise training for To be competent, the user/individual on the job must be able to:
security unit PC3. coordinate with trainers to train security unit members
PC4. brief security unit on training schedule
PC5. carry out/ facilitate induction training
PC6. carry out/ facilitate on-the-job training
PC7. facilitate training of team members in the operation of security,
communication and fire safety equipment by trainers
PC8. coordinate and participate in mock-drills/ rehearsals for security unit as per
site instructions
PC9. enforce organisation's standards of grooming, conduct and behaviour
PC10. motivate security team through personal example and involvement
Knowledge and Understanding (K)
C. Organizational The user/individual on the job needs to know and understand:
Context KA1. relevant legislation/ regulations, organizational guidelines on training
(Knowledge of the KA2. desired standards of training and response from security unit personnel
company / KA3. reporting procedure
organization and KA4. organization’s training infrastructure and capability
its processes) KA5. leadership and management fundamentals
KA6. organizational protocol for induction and on-the-job training
KA7. management information system
KA8. performance management system
KA9. accounting and issue procedure for training stores, material and equipment
D. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. methods of training security personnel

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 MEP/N7207 Organise training of a security unit
KB2. identification of training needs of security unit personnel
KB3. requirement of trainers and training infrastructure
KB4. conduct of mock-drills and rehearsals
KB5. types of training documentation
Documents: Muster roll, personal training state, attendance sheet, training
and rehearsal register
KB6. basic operating knowledge of computers
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:

SA1. document instructions, itinerary and task lists

SA2. maintain documents and reports pertaining to security operations,
emergency response, personnel and equipment
SA3. document activities and incidents in a chronological order
SA4. write letters/ memos, feedback and reports
SA5. use computers to generate Management Information System (MIS), emails
and other reports
SA6. write in English and at least in one vernacular language proficiently
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA7. read and assimilate organizational procedures, site and security instructions,
and correspondence, as applicable
SA8. read security registers, documents, feedback, reports and applications

Oral Communication (Listening and Speaking skills)

The user/ individual on the job needs to know and understand how to:
SA9. speak clearly and emphatically
SA10. receive briefings and instructions from superiors and ask queries
SA11. brief and instruct subordinates and receive debriefings
SA12. reply to the queries from stakeholders
SA13. ask questions from visitors
SA14. raise alarm/ make announcements/ speak over phone/ radio
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty
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 MEP/N7207 Organise training of a security unit

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB7. Identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
SB8. observe people, activities and movements keenly to identify risks and threats

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

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 MEP/N7207 Organise training of a security unit

NOS Version Control

NOS Code MEP/N7207

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
Industry Sub-sector Personal Protection Last reviewed on 24/11/2017
Occupation Managerial Next review date 23/11/2021

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 MEP/N7208 Administering a security unit
----------------------------------------------------------------------------------------------------------------------------- --------------

National Occupational
Standard

Overview
This unit deals in detail with the requirement for providing security to people, property and
premises as per the standards.

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 MEP/N7208 Administering a security unit

Unit Code MEP/N7208

Unit Title Administering a Security Unit
National Occupational Standard

(Task)
Description This unit deals in detail with the requirement for providing security to people, property
and premises as per the standards.
Scope This unit/ task covers the following:

 Implement security unit processes

 Administer a security unit

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Implement security To be competent, the user/individual on the job must be able to:
unit processes PC1. commence operations at a new or existing site, as per site instructions
PC2. assess site-specific administrative requirements
Administrative Requirements: Accommodation, transportation, food, medical,
hygiene & sanitation, support staff, shift timings, working hours, rest, leave,
entitlement of salary/ allowances, payment to staff, documentation,
addressing grievances, welfare, security of female guards and handling of
petty cash
PC3. inform superiors about the requirements
PC4. issue identity cards to security unit members
PC5. inform superior about complaints/ suggestion received from employer
PC6. interact with security unit members frequently
PC7. resolve grievances of staff
PC8. maintain confidentiality of information
PC9. receive/ issue/ account for stores meant for security unit
PC10. prepare attendance sheet, overtime details and MIS reports
PC11. oversee documentation of new entrants/ those leaving the site
Documents: Muster roll, attendance sheet, site assignment document,
individual’s verification & identification documents, personnel movement
control documents, duty roster, leave & absence register, medical register,
stores ledger and issue vouchers
PC12. handle and account for petty cash
PC13. pursue pending issues of security unit and Agency with employer
Administer a security To be competent, the user/individual on the job must be able to:
unit PC14. identify and address important administrative concerns
PC15. arrange for accommodation, transportation and food for security unit
members
PC16. issue uniforms and accoutrements to the security unit members
PC17. enforce dress code
PC18. maintain discipline
PC19. liaise with own Agency and employer to resolve issues

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 MEP/N7208 Administering a security unit
PC20. ensure privacy and personal safety of the security unit members, especially of
the female staff
PC21. motivate team through personal example and concern
PC22. be impartial in dealings
PC23. assess performance and standards of security unit members
PC24. counsel team members on their performance and conduct
PC25. recommend deserving personnel for promotion and rewards
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. the site instruction
(Knowledge of the KA2. details of personnel and equipment required
company / KA3. channel of reporting and communication with stakeholders
organization and KA4. contact details of stakeholders, superiors and team members
its processes) KA5. documentation formats
KA6. reporting procedure
KA7. organizational standards on grooming, conduct, behaviour and performance
KA8. leadership and management fundamentals
Leadership: Administration, discipline, motivation, impartiality, punctuality,
concern for subordinates, welfare and leading by example
KA9. organizational protocol for resolution of concerns/ grievances
KA10. management information system
KA11. performance management system
KA12. compensation management
KA13. accounting and issue procedure for stores, material and equipment
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. procedure for organizing administration in assigned premises
KB2. suitability of provided personnel and equipment
KB3. roles and responsibility of team members
KB4. communication channel and formats
KB5. basic operating knowledge of computers
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:

SA1. document instructions, itinerary and task lists

SA2. maintain documents and reports pertaining to security operations,
emergency response, personnel and equipment
SA3. document activities and incidents in a chronological order
SA4. write letters/ memos, feedback and reports
SA5. use computers to generate Management Information System (MIS), emails
and other reports
SA6. write in English and at least in one vernacular language proficiently
Reading Skills

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 MEP/N7208 Administering a security unit
The user/ individual on the job needs to know and understand how to:
SA7. read and assimilate organizational procedures, site and security instructions,
and correspondence, as applicable

SA8. read security registers, documents, feedback, reports and applications

Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA1. speak clearly to communicate effectively
SA2. ask relevant queries to comprehend instructions
SA3. give clear instructions to co-workers
SA4. reply to queries from visitors and guide them accurately and clearly
SA5. ask relevant questions from visitors in the correct tone of voice
SA6. raise alarm and warn others clearly, emphatically and accurately
SA7. make announcements directly to audiences, speak over phone/ radio clearly
and accurately

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
SB7. handle disruption in security operations
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
SB9. observe people, activities and movements keenly to identify risks and threats

Critical Thinking

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 MEP/N7208 Administering a security unit
The user/ individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

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 MEP/N7208 Administering a security unit

NOS Version Control

NOS Code MEP/N7208

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
Industry Sub-sector Personal Protection Last reviewed on 24/11/2017
Occupation Managerial Next review date 23/11/2021

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MEP/N7209 Manage security operations in different deployment contexts
----------------------------------------------------------------------------------------------------------------------------- ----------------

National Occupational
Standard

Overview
This unit deals in detail with carrying out access control to the assigned premises, manually or
assisted by equipment in line with organisational procedures and guidelines.

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 MEP/N7209 Manage security operations in different deployment contexts

Unit Code MEP/N7209

Unit Title
National Occupational Standard

Manage security operations in different deployment contexts

(Task)
Description This unit deals in detail with carrying out access control to the assigned premises,
manually or assisted by equipment in line with organisational procedures and
guidelines.
Scope This unit/ task covers the following:
 Manage security in different deployment contexts

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Use physical To be competent, the user/individual on the job must be able to:
intervention to
protect the principal PC1. manage security operations as per organisation’s procedures and site
instructions
PC2. assess and lay down plans for addressing site/domain-specific threats and
risks
Threats and Risks: Crime and non-crime, Terror, Accidents and incidents,
Medical emergency, Unrest and disruptions, Fire accidents, Natural &
manmade hazards and disasters
PC3. assess deployment-specific training requirements for personnel
Deployment contexts: Commercial deployments, Industrial deployments
PC4. provide induction/ on-the-job training to the security unit members
PC5. deploy personnel and equipment as per site instruction
PC6. employ armed security guards and personal security officers
PC7. brief the unit and appointments on their assigned tasks
PC8. assess and communicate any bomb threat calls received through emails,
letters and telephone calls to management and other agencies
PC9. prepare to execute contingency plans for effective situational response to
bomb threat calls
PC10. assist and coordinate with police and bomb search and disposal squads
PC11. execute evacuation of premises, if required
PC12. control response of the security unit to other domain-specific risks and
threats
PC13. handle other emergencies effectively
PC14. carry out routine/ surprise checks and inspections
PC15. communicate effectively with stakeholders
PC16. report and record details related to security operations
PC17. review security plan and security unit’s performance periodically

24 | P a g e
MEP/N7209 Manage security operations in different deployment contexts
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. deployment-specific details
(Knowledge of the KA2. security procedures, contingency plans and site instructions
company / KA3. coordination of induction and on-the-job training
organization and KA4. reporting procedure
its processes)

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. likely risks and threats specific to premises and operation
KB2. requirement and deployment of manpower and equipment
KB3. situational response to specific threats
KB4. coordination with other agencies
KB5. operation of security equipment in use
KB6. reporting and recording formats
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills The user/ individual on the job needs to know and understand how to:
SA1. document instructions, itinerary and task lists
SA2. maintain documents and reports pertaining to security operations,
emergency response, personnel and equipment
SA3. document activities and incidents in a chronological order
SA4. write letters/ memos, feedback and reports
SA5. use computers to generate Management Information System (MIS), emails
and other reports
SA6. write in English and at least in one vernacular language proficiently
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA7. read and assimilate organizational procedures, site and security instructions,
and correspondence, as applicable
SA8. read security registers, documents, feedback, reports and applications

Oral Communication (Listening and Speaking skills)

The user/ individual on the job needs to know and understand how to:
SA9. speak clearly and emphatically
SA10. receive briefings and instructions from superiors and ask queries
SA11. brief and instruct subordinates and receive debriefings
SA12. reply to the queries from stakeholders
SA13. ask questions from visitors
SA14. raise alarm/ make announcements/ speak over phone/ radio
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:

25 | P a g e
MEP/N7209 Manage security operations in different deployment contexts
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
SB7. handle disruption in security operations
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
Potential risks and threats: aggressive behaviour by person being searched or
people denied entry/ exit, violent behaviour by person(s) from whom
prohibited/ unauthorised items have been detected, shooting by cornered
criminals/ miscreants at the search point
SB9. observe people, activities and movements keenly to identify risks and threats

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

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MEP/N7209 Manage security operations in different deployment contexts

NOS Version Control

NOS Code MEP/N7209

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
Industry Sub-sector Personal Protection Last reviewed on 24/11/2017
Occupation Managerial Next review date 23/11/2021

27 | P a g e
MEP/N7210 Handle emergencies and security incidents
----------------------------------------------------------------------------------------------------------------------------- ------------

National Occupational
Standard

Overview
This unit deals in detail with relation to legal requirements to be conformed while undertaking
security tasks as per standards.

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 MEP/N7210 Handle emergencies and security incidents
Unit Code MEP/N7210
Unit Title
National Occupational Standard

Handle emergencies and security incidents

(Task)
Description This unit deals in detail with relation to legal requirements to be conformed while
undertaking security tasks as per standards.
Scope This unit/ task covers the following:
 Handle emergencies and security incidents

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Handle emergencies To be competent, the user / individual on the job must be able to:
and security incidents
PC1. follow organisational procedures while responding to emergencies and
security incidents
Security Incidents: Crime, aggressive behaviour, mob violence, vandalism,
arson and industrial unrest
PC2. train and prepare security unit to respond to emergencies and security
incidents
PC3. take appropriate action
Appropriate Actions: Respond with equipment/ aid at hand, Request for
qualified assistance, Evacuate people, isolate area, inform and brief relevant
authorities and maintain order, Maintain safety of self and others
PC4. identify and investigate causes of alarms
Alarm and Sensors: Against intrusion & forced entry, for heat, smoke & fire,
SOS from residents, medical emergencies, elevator/ escalator crisis, gas leak,
electrical short circuit, other alarms from building management system,
environmental hazards, and CCTV
PC5. inform and seek assistance
PC6. ensure personal safety and safety of security unit members
PC7. instruct security unit members in the event of emergencies
PC8. assist in evacuation of casualties and affected people
PC9. assist in evacuation of premises, as per emergency plan
PC10. cordon off the area, control traffic and movement
PC11. participate in post-incident process of identifying victims, witnesses and
suspects
PC12. record and report incident-related details
PC13. cooperate in investigation
PC14. sensitize security unit members on findings of the investigation
PC15. maintain the security and confidentiality of information
Knowledge and Understanding (K)
E. Organizational The user/individual on the job needs to know and understand:
Context KA1. organizational procedure on responding to emergencies
(Knowledge of the KA2. role and responsibilities of the security unit
company / KA3. training format and frequency for security personnel
organization and KA4. details of superior and concerned agencies

29 | P a g e
MEP/N7210 Handle emergencies and security incidents
its processes) KA5. procedure for reporting emergencies and security incidents
Procedures: Laid down SOPs for dealing with accidents, emergency or
untoward security situation
KA6. procedure for in-house investigation into the incident
KA7. procedure for preservation of evidence
F. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. likely site-specific threats/ risks
KB2. personal protective equipment to be used by security unit members
KB3. actions and procedure to be followed on alarm activation
Alarm Activations: Forced entry, environmental, criminal activity, user error,
false alarm, systems failure, heat, fire, fumes, smoke and gas leak
KB4. procedure for dealing with accidents and emergencies
Accidents and Emergencies: Involving vehicles, machines, elevators/
escalators, buildings, chemicals, fires, blast, electricity, water, animal, medical
and other manmade or natural causes
KB5. maintaining safety and security of self and security unit members during
operations
KB6. casualty and premises evacuation
Skills (S)
C. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. document instructions and prepare task lists clearly and accurately
SA2. write a complaint/ statement clearly and accurately
SA3. prepare security passes accurately and clearly
SA4. record visitor and vehicle arrival and departure clearly and accurately
SA5. write clearly and accurately at least in one vernacular language
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA6. read and assimilate correctly organizational procedures and instructions, as
applicable
SA7. read identity papers and passes accurately
SA8. read signage and notices accurately
SA9. read documents to interpret them correctly, before signing
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:
SA10. speak clearly to communicate effectively
SA11. ask relevant queries to comprehend instructions correctly
SA12. give clear instructions to co-workers
SA13. reply to queries from visitors and guide them accurately and clearly
SA14. raise alarm and warn others clearly, emphatically and accurately

D. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:

30 | P a g e
MEP/N7210 Handle emergencies and security incidents
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
SB7. handle disruption in security operations
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. Identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
SB9. observe people, activities and movements keenly to identify risks and threats

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action

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MEP/N7210 Handle emergencies and security incidents

NOS Version Control

NOS Code MEP/N7210

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
1. Commercial
Industry Sub-sector Last reviewed on 24/11/2017
2. Industrial
Occupation Managerial Next review date 23/11/2021

32 | P a g e
MEP/N7211 Reduce risks to health and safety in the workplace
----------------------------------------------------------------------------------------------------------------------------- ------------
----

National Occupational
Standard

Overview
This unit deals with maintaining personal health & hygiene and following basic workplace
safety requirements while performing security tasks.

33 | P a g e
MEP/N7211 Reduce risks to health and safety in the workplace

Unit Code MEP/N7211

Unit Title
National Occupational Standard

Reduce risks to health and safety in the workplace

(Task)
Description Maintain health and safety.
Scope This unit/ task covers the following:
 Reduce risks to health and safety at the workplace

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Reduce risks to To be competent, the user / individual on the job must be able to:
health and safety at PC1. carry out security operations in line with workplace health and safety norms
the workplace PC2. identify the main safety and health-related threats/ risks within the premises
PC3. participate in discussions/ training on safety and health issues
PC4. implement health and safety-related procedures
PC5. enforce the use of personal protective equipment (PPE)
PC6. ensure safety of self and security team members
PC7. identify key people for anchoring safety and health-related roles
PC8. ensure placement of provided equipment and signage as per plan
PC9. participate in mock drills/ rehearsals
PC10. deal with emergencies and hazards with available means
PC11. report and record safety and health incidents

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context KA1. policy/ procedures/ guidelines related to workplace health and safety
(Knowledge of the KA2. responsibilities of the security function related to health and safety
company / KA3. limits and responsibilities of the security unit
organization and KA4. organizational procedure for handling different levels of risks
its processes) KA5. reporting protocol
KA6. communication protocol
KA7. documentation formats and reports related to health and safety
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. practices/ precautions related to health and safety
KB2. health and safety risks/ hazards in the area of responsibility
Health and safety threat/ risks: Fires, Electric short circuit; electric shock and
electrocution, Medical emergency, Inflammable & toxic chemicals gases,
Falls; trips and slips, Natural calamities, Equipment malfunction, Poor
ventilation and suffocation, Improper use of personal safety gear and non-adherence
to safety norms, Ergonomic risks pertaining to long and static
postures; prolonged use of computer and viewing of monitor, Poor hygiene
and sanitation conditions, Extreme temperature conditions
KB3. process of implementing changes within working practices
KB4. required equipment/ resources
KB5. organizing training sessions
34 | P a g e
MEP/N7211 Reduce risks to health and safety in the workplace
KB6. participation in mock drill and rehearsals
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. document instructions and task lists
SA2. document activities in a chronological order
SA3. prepare security passes
SA4. record visitor and vehicle arrival and departure
SA5. write at least in one vernacular language
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA6. read and assimilate organizational procedures and instructions, as applicable
SA7. read identity papers and passes
SA8. read signages and notices
SA9. recognize badges of rank
Oral Communication (Listening and Speaking skills)
The user/ individual on the job needs to know and understand how to:

SA10. speak clearly and emphatically

SA11. comprehend instructions and ask relevant queries
SA12. give clear instructions to co-workers, if required
SA13. reply to queries from visitors and guide them
SA14. ask questions from visitors
SA15. raise alarm/ make announcement/ speak over phone/ radio
B. Professional Skills Decision Making
The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:

35 | P a g e
MEP/N7211 Reduce risks to health and safety in the workplace
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and adopt a best possible solution(s) to achieve the desired
outcome
Analytical Thinking
The user/individual on the job needs to know and understand how to:

SB7. identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
Potential risks and threats: aggressive behaviour by person being searched or
people denied entry/ exit, violent behaviour by person(s) from whom
prohibited/ unauthorised items have been detected, shooting by cornered
criminals/ miscreants at the search point
SB8. observe people, activities and movements keenly to identify risks and threats
Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB9. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

36 | P a g e
MEP/N7211 Reduce risks to health and safety in the workplace

NOS Version Control

NOS Code MEP/N7211

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
1. Commercial
Industry Sub-sector Last reviewed on 24/11/2017
2. Industrial
Occupation Managerial Next review date 23/11/2021

37 | P a g e
 MEP/N7212 Maintain effective Communication
----------------------------------------------------------------------------------------------------------------------------- ----------------

National Occupational
Standard

Overview
This unit deals with performance standards to Perform armed security tasks in accordance with
basic security practices.

38 | P a g e
 MEP/N7212 Maintain effective Communication

Unit Code MEP/N7212

Unit Title
National Occupational Standard

Maintain effective communication

(Task)
Description This unit deals with performance standards to perform escort security duties as per
defined standards.
Scope This unit/ task covers the following:

 Communicate effectively with stakeholders

 Carry out and review role-related documentation

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Communicate To be competent, the user/individual on the job must be able to:
effectively with PC1. liaise and communicate effectively with stakeholders on security functions
stakeholders Stakeholders: Employer, security unit/ sub-unit, residents, visitors, workers
and staff
PC2. institute a system of receiving feedback from stakeholders
PC3. enforce organisation's standards of communication, behaviour and courtesy
within the security unit
Communication: Oral, written, electronic, broadcast, radio, telephone,
signage, notice, signals, body language, instructions
PC4. operate communication equipment effectively
Communication equipment: Walkie-talkie, telephone, intercom, mobile
phone, signage, whistle, light signals, hand signals, field signals
PC5. communicate security-related protocol to stakeholders
PC6. interact with media on instructions
PC7. resolve queries/ complaints of stakeholders as per procedure
PC8. train security personnel in required communication etiquettes
PC9. educate security staff on gender, cultural and religious sensitivities
PC10. intervene and resolve instances of aggressive and unruly behaviour
Carry out and review To be competent, the user/individual on the job must be able to:
role-related PC11. identify essential documents to be maintained by the security unit
documentation PC12. adopt format for recording information/ incidents as per organizational
procedure
Incidents: Routine, emergency, criminal, non-criminal
PC13. decide on timelines and frequency for submission of reports
PC14. use computers and other equipment to facilitate documentation
PC15. record and store documents as per organizational procedure
PC16. forward report/ feedback to designated superior
PC17. store and handle information/ media generated by the security equipment(s)
as per organisational procedure
PC18. share information with authorized stakeholders on instructions
PC19. maintain security and confidentiality of information
Information: Written, verbal, electronic, and public-address system

39 | P a g e
 MEP/N7212 Maintain effective Communication
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context KA1. organizational procedures relating to communication
(Knowledge of the KA2. details of stakeholders/ concerned agencies
company / KA3. available means of communication
organization and KA4. details of security functions that need employers’ approval
its processes) KA5. format and process for obtaining feedback
Format: Written and electronic
KA6. organisation's standards of communication, behaviour and courtesy
KA7. resolution process for queries/ complaints of stakeholders
KA8. communication etiquette to be followed by the security unit
KA9. gender, cultural, religious and other sensitivities
KA10. organizational procedure for recording and sharing of information
KA11. timelines and periodicity for submission of reports/ documentation
Documentation: Relating to operations, training and administration
KA12. frequency for reviewing records maintained by security unit
KA13. storage and archival policy/ processes followed by the organization
KA14. details of stakeholders/ agencies authorized to receive information
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. importance of maintaining security and confidentiality of information
KB2. storage and handling of data generated by security equipment
KB3. use of computers for office functioning
KB4. means/ media for recording information
Sources of Information: SOPs, archives, records, logs
KB5. type and format of documentation/ reports
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. document instructions, itinerary and task lists
SA2. maintain documents and reports pertaining to security operations,
emergency response, personnel and equipment
SA3. document activities and incidents in a chronological order
SA4. write letters/ memos, feedback and reports
SA5. use computers to generate Management Information System (MIS), emails
and other reports
SA6. write in English and at least in one vernacular language proficiently
Reading Skills
The user/ individual on the job needs to know and understand how to:
SA7. read and assimilate organizational procedures, site and security instructions,
and correspondence, as applicable
SA8. read security registers, documents, feedback, reports and applications

Oral Communication (Listening and Speaking skills)

The user/ individual on the job needs to know and understand how to:
SA1. speak clearly to communicate effectively
40 | P a g e
 MEP/N7212 Maintain effective Communication
SA2. ask relevant queries to comprehend instructions
SA3. give clear instructions to co-workers
SA4. reply to queries from visitors and guide them accurately and clearly
SA5. ask relevant questions from visitors in the correct tone of voice
SA6. raise alarm and warn others clearly, emphatically and accurately
SA7. make announcements directly to audiences, speak over phone/ radio clearly
and accurately

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
SB7. handle disruption in security operations
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
Potential risks and threats: aggressive behaviour by person being searched or
people denied entry/ exit, violent behaviour by person(s) from whom
prohibited/ unauthorised items have been detected, shooting by cornered
criminals/ miscreants at the search point
SB9. observe people, activities and movements keenly to identify risks and threats

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

41 | P a g e
 MEP/N7212 Maintain effective Communication

NOS Version Control

NOS Code MEP/N7212

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
1. Commercial
Industry Sub-sector Last reviewed on 24/11/2017
2. Industrial
Occupation Managerial Next review date 23/11/2021

42 | P a g e
 MEP/N7102 Conform to legal requirements while undertaking security operations
----------------------------------------------------------------------------------------------------------------------------- ----------------

National Occupational
Standard

Overview
This unit deals with conform to legal requirements while undertaking security operations

43 | P a g e
 MEP/N7111 Project positive image of self and the organisation

Unit Code MEP/N7102

Unit Title
National Occupational Standard

Conform to legal requirements while undertaking security operations.

(Task)
Description Conform to legal requirements while undertaking security operations.
Scope This unit/ task covers the following:

 Conform to legal requirements while undertaking security operations

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria
Conform to legal PC1. comply with legal provisions as applicable to security operations
requirements while PC2. obtain clarifications in case of doubt
undertaking security PC3. take cognizance of offences and report to superiors/ police
operations PC4. assist client in lodging complaint and FIR
PC5. cordon off place of incident/ accident
PC6. preserve evidence, if possible
PC7. report and record details of security incident/ accident accurately
PC8. co-operate in investigations
PC9. give evidence in court, if required by law
PC10. sensitize subordinates on legal provisions affecting their role
Legal Provisions:
The Indian Penal Code, 1860: General Exceptions (Sections 76, 79 – 81, 87 –
89 and 91 - 95), Of the Right to Private Defence (Sections 96 – 106), Important
Property & Bodily Offenses and their Punishments, Cognisable and Noncognisable
Offenses
The Code of Criminal Procedure, 1973: Aid to Magistrate and Police (Sections
37 – 40), Public to Inform on Certain Offences (Section 39), Arrest by Private
Person and Procedure on such Arrest (Section 43), No Unnecessary Restraint
(Section 49), Power to Seize Offensive Weapons (Section 52), Lodging of
Complaint and First Information Report (FIR) with Police, Summons and
Warrants
Special and Local Laws:
The Arms Act, 1959: Power to demand production of license, etc. (Section
19), Arrest of persons conveying arms under suspicious circumstances
(Section 20), Deposit of arms, etc. on possession on ceasing to be lawful
(Section 21), Seizure and detention under orders of the Central Government
(Section 24), Offences and penalties (Sections 25-33)
Explosive Act, 1884 and The Explosive Substances Act, 1908:
The Private Security Agencies Regulation Act (PSARA) 2005: Para 4 –
Verification, Para 5 – Security training, Para 6 – Physical standards, Para 15–
Photo identity card, Para 16– Miscellaneous
Private Security Agencies Regulation Rules: Rules concerning security training;
educational qualifications; physical standards of security personnel
44 | P a g e
 MEP/N7102 Conform to legal requirements while undertaking security operations
Relevant provisions of Acts: Concerning Human Rights, minimum wages,
equal remuneration, payment of wages, bonus, gratuity, employee’s
provident fund, employee’s state insurance, prevention of child labour,
prevention of sexual harassment of women at workplace and juvenile justice
act

Knowledge and Understanding (K)

A. Organizational The user/individual on the job needs to know and understand:
Context KA1. responsibilities and limitations of the assigned role
(Knowledge of the KA2. personnel to be contacted for necessary clarifications
company / KA3. procedures to be followed in situations having legal implications
organization and KA4. communication protocol for reporting incidents to client and police
its processes)
B. Technical The user/individual on the job needs to know and understand:
Knowledge KB1. legal aspects of private security functions
KB2. difference between legal and illegal actions
KB3. reporting and recording of events
KB4. procedure for co-operating with investigations
KB5. cordoning off area of incident and preservation of evidence
KB6. assisting client in lodging complaints and first information report
KB7. procedure for giving evidence in court
Skills (S)
A. Core Skills/ Writing Skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. document instructions, itinerary and task lists
SA2. maintain documents and reports pertaining to security operations,
emergency response, personnel and equipment
SA3. document activities and incidents in a chronological order
SA4. write letters/ memos, feedback and reports
SA5. use computers to generate Management Information System (MIS), emails
and other reports
SA6. write in English and at least in one vernacular language proficiently

Reading Skills
The user/ individual on the job needs to know and understand how to:
SA7. read and assimilate organizational procedures, site and security instructions,
and correspondence, as applicable
SA8. read security registers, documents, feedback, reports and applications

Oral Communication (Listening and Speaking skills)

45 | P a g e
 MEP/N7102 Conform to legal requirements while undertaking security operations
The user/ individual on the job needs to know and understand how to:
SA9. speak clearly and emphatically
SA10. receive briefings and instructions from superiors and ask queries
SA11. brief and instruct subordinates and receive debriefings
SA12. reply to the queries from stakeholders
SA13. ask questions from visitors

B. Professional Skills Decision Making

The user/individual on the job needs to know and understand how to:
SB1. take decisions pertaining to security and emergency situations that endanger
life, property, health and/or safety in order to avoid or reduce risks, loss and
damage
Plan and Organize
The user/individual on the job needs to know and understand how to:
SB2. plan activities in order to report on time for briefings and duty
SB3. plan and organize assigned task in order to perform it effectively and
efficiently as per instructions
SB4. ensure guard post is not left until relieved from duty

Customer Centricity
The user/individual on the job needs to know and understand how to:
SB5. work and communicate in a manner such that positive relationships are
established with visitors and other stakeholders
Problem Solving
The user/individual on the job needs to know and understand how to:
SB6. state the problem and relevant considerations, list and evaluate the possible
solution(s) and select a best possible solution(s) to achieve desired outcome
SB7. handle disruption in security operations
Analytical Thinking
The user/individual on the job needs to know and understand how to:
SB8. identify potential risk and threats and take suitable actions in order to reduce
or mitigate these
Potential risks and threats: aggressive behaviour by person being searched or
people denied entry/ exit, violent behaviour by person(s) from whom
prohibited/ unauthorised items have been detected, shooting by cornered
criminals/ miscreants at the search point
SB9. observe people, activities and movements keenly to identify risks and threats

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SB10. analyze and evaluate information gathered from observation and experience,
to arrive at most plausible, and accurate interpretations and take appropriate
action to reduce risks, loss or damage

46 | P a g e
 MEP/N7102 Conform to legal requirements while undertaking security operations

NOS Version Control

NOS Code MEP/N7102

Credits TBD Version number 1.0

Industry Private Security Drafted on 20/02/2013
Industry Sub-sector Personal Protection Last reviewed on 24/11/2017
Occupation Managerial Next review date 23/11/2021

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 Qualifications Pack for Security Officer

Annexure

Nomenclature for QP and NOS

Qualifications Pack
9 characters
[ABC]/ Q 0101

[Insert 3 letter code for SSC] QP number (2 numbers)

Q denoting Qualifications Pack Occupation (2 numbers)

Occupational Standard

An example of NOS with ‘N’ 9 characters

[ABC] /N0101

[Insert 3 letter code for SSC] OS number (2 numbers)

N denoting National Occupational Standard Occupation (2 numbers)

Back to top…

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 Qualifications Pack for Security Officer

The following acronyms/codes have been used in the nomenclature above:

Range of Occupation
Sub-sector
numbers
Office Management & Professional Skills 08-25
Training & Assessment 26-40
Education Sector-Non-Teaching Segment 41-50
Entrepreneurship & Enterprise Development 51-70
Commercial/ Industrial-Security 71-90

Sequence Description Example

Three letters Private Security MEP

Slash / /

Next letter Whether QP or NOS Q

Next two numbers Occupation code 72

Next two numbers OS number 02

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 Qualifications Pack for Security Officer

Criteria For Assessment Of Trainees

Job Role: Security Officer

Qualification Pack: MEP/Q7202
Sector Skill Council: Management & Entrepreneurship and Professional Skills Council

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Management & Entrepreneurship and
Professional Skills Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in
NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option
NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training center based on this criterion.
6. To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to successfully
clear the assessment.
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Compulsory NOS
Marks Allocation
Total Marks: 500
Assessment Total
Assessment Criteria for outcomes Out of Theory Skills Practical
outcomes Marks
MEP/N7206 PC1.Comply with organisational procedures related to 3 2 1
Manage the security operations
operations of a PC2.review functioning of shifts and carry out 3 2 1
security unit improvements
PC3.observe performance of security unit members 3 2 1
PC4.check and report functioning of provided equipment 3 2 1
PC5.check and report functioning of personal protection 3 2 1
equipment
PC6.coordinate with designated authority for rectification/
3 2 1
replacement of faulty equipment
PC7.organise security operations manually in the event of 3 2 1
equipment malfunction
PC8.carry out periodic inspections and checks 3 2 1
PC9.communicate effectively with team members and 3 2 1
stakeholders
PC10.take report and feedback from team members 3 2 1
PC1l.coordinate security unit's participation in mock drills 3 2 1
and rehearsals
PC12.respond to emergencies and irregular situations, 3 2 1
within available means
PC13.call for assistance to control irregular situations 125 3 2 1

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 Qualifications Pack for Security Officer

PC14.maintain personal safety and safety of security unit 3 2 1

members
PC15.maintain security operations related documents 3 2 1
and reports
PC16.1isten to grievances of team members and resolve 3 2 1
problems
PC17.record and report status and issues related to
3 2 1
operations, personnel and equipment
PC18.plan operations as per site instructions and 3 2 1
resource availability
PC19.deploy personnel and resources in an efficient 3 2 1
manner
PC20.carry out temporary adjustments in deployment to
3 2 1
cover deficiency of personnel and equipment
PC2l.report to designated superior regarding deficiencies
3 2 1
in personnel and equipment
PC22.organise security and guarding operations 3 2 1
PC23.organise briefing of guards and supervisors 3 2 1
between the shifts
PC24.carry out periodic review of the deployment and 3 1 2
operations
PC25.control functioning and operations of CCTV control 3 1 2
room, if provided
PC26.follow the laid down procedure of key control 3 1 2
PC27.institute a system of supervision, periodic/ surprise
3 1 2
checks/ inspections and reporting
PC28.prepare, issue and monitor patrolling plan 3 1 2
PC29.debrief guards/ patrols/ supervisors after the tasks 3 2 1
PC30.take feedback 3 2 1
PC3l.deal with lost and found property 3 2 1
PC32.identify likely threats and risks to premises from 2 1 1
outside
PC33.summarize access control procedure and 3 2 1
functioning of the equipment in use
PC34.organise/ coordinate training of team members in
3 2 1
operation of provided security equipment
PC35.brief team members regarding people/ vehicles/
3 2 1
material authorized to enter/ leave premises
PC36.identify papers, passes, permission and
documentation to facilitate entry and exit of people/ 2 1 1
vehicles/ material to and from the premises
PC37.identify procedure of screening and search
2 1 1
operations and the functioning of equipment in use
PC38.organise/ coordinate training of team members in
2 1 1
operation of provided security equipment
PC39.sensitize subordinates to respect persons' right to
2 1 1
dignity, privacy and gender/ religious/ cultural sensitivity
PC40.deal with persons and vehicles violating laid down 2 1 1
procedures
PC41.identify presence of prohibited/ unauthorised items 1 1 0
PC42.segregate material containing prohibited/ 2 1 1
unauthorised items
PC43.identify procedures for traffic control, parking and
1 1 0
operation of the equipment in use
PC44.organise/ coordinate training of team members in
2 1 1
operation of provided equipment
PC45.ensure vehicular traffic in the premises is regulated 1 0 1
PC46.organise parking operations 2 1 1

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 Qualifications Pack for Security Officer

PC47.deal with irregular situations 2 1 1

MEP/N7207 PC1.have general understanding of legislation/
Organise regulations, organizational requirements relating to 6 4 2
training of a standards of training in the Private Security Sector (PSS)
security unit PC2.identify and report site-specific training requirements
6 4 2
for security personnel
PC3.coordinate with trainers to train security unit 4 2
6
members
PC4.brief security unit on training schedule 6 4 2
PC5.carry out/ facilitate induction training 6 4 2
PC6.carry out/ facilitate on-the-job training 6 4 2
PC7.facilitate training of team members in the operation
of security, communication and fire safety equipment by 6 3 3
trainers
PC8.coordinate and participate in mock-drills/ rehearsals
6 3 3
for security unit as per site instructions
PC9.enforce organisation's standards of grooming, 3 3
6
conduct and behaviour
PC10.motivate security team through personal example 3 3
6
and involvement 60
MEP/N7208 PC1.commence operations at a new or existing site, as
3 2 1
Administer a per site instructions 85
security unit PC2.assess site-specific administrative requirements 4 2 2
PC3.inform superiors about the requirements 3 2 1
PC4.issue identity cards to security unit members 3 2 1
PC5.inform superior about complaints/ suggestion 3 2 1
received from employer
PC6.interact with security unit members frequently 3 2 1
PC7.resolve grievances of staff 3 2 1
PC8.maintain confidentiality of information 3 2 1
PC9.receive/ issue/ account for stores meant for security 3 2 1
unit
PC10.prepare attendance sheet, overtime details and 3 2 1
MIS
reports
PC1l.oversee documentation of new entrants/ those 3 2 1
leaving the site
PC12.handle and account for petty cash 3 2 1
PC13.pursue pending issues of security unit and Agency 3 2 1
with employer
PC14.identify and address important administrative 3 2 1
concerns
PC15.arrange for accommodation, transportation and
3 2 1
food for security unit members
PC16.issue uniforms and accoutrements to the security 3 2 1
unit members
PC17.enforce dress code 4 2 2
PC18.maintain discipline 4 2 2
PC19.1iaise with own Agency and employer to resolve 4 2 2
issues
PC20.ensure privacy and personal safety of the security
4 2 2
unit members, especially of the female staff
PC2l.motivate team through personal example and 4 2 2
concern
PC22.be impartial in dealings 4 2 2
PC23.assess performance and standards of security unit 4 2 2
members
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 Qualifications Pack for Security Officer

PC24.counsel team members on their performance and 4 2 2

conduct
PC25.recommend deserving personnel for promotion 4 2 2
and rewards
MEP/7209 PC1.manage security operations as per organisation's 3 2 1
Manage procedures and site instructions
security PC2.assess and lay down plans for addressing 3 2 1
operations in site/domain- specific threats and risks
different PC3.assess deployment-specific training requirements for 3 2 1
deployment personnel
contexts PC4.provide induction/ on-the-job training to the security 2 1 1
unit members
PC5.deploy personnel and equipment as per site 5 3 2
instruction
PC6.employ armed security guards and personal security 2 1 1
officers
PC7.brief the unit and appointments on their assigned 3 2 1
tasks
PC8.assess and communicate any bomb threat calls 3 2 1
received through emails, letters and telephone calls to
management and other agencies
PC9.prepare to execute contingency plans for effective 4 3 1
situational response to bomb threat calls
PC10.assist and coordinate with police and bomb search 3 1 2
and disposal squads
PC11.execute evacuation of premises, if required 3 1 2
PC12.control response of the security unit to other 3 2 1
domain- specific risks and threats
PC13.handle other emergencies effectively 2 1 1
PC14.carry out routine/ surprise checks and inspections 3 2 1
PC15.communicate effectively with stakeholders 2 1 1
PC16.report and record details related to security 3 2 1
operations
PC17.review security plan and security unit's 3 2 1
performance periodically 50
MEP/N7210 PC1.follow organisational procedures while responding 40 2 1 1
Handle to emergencies and security incidents
emergencies PC2.train and prepare security unit to respond to 3 2 1
and security emergencies and security incidents
incidents PC3.take appropriate action 3 2 1
PC4.identify and investigate causes of alarms 3 2 1
PC5.inform and seek assistance 2 1 1
PC6.ensure personal safety and safety of security unit 3 2 1
members
PC7.instruct security unit members in the event of 3 2 1
emergencies
PC8.assist in evacuation of casualties and affected 3 1 2
people
PC9.assist in evacuation of premises, as per emergency 3 1 2
plan
PC10.cordon off the area, control traffic and movement 3 1 2
PC11.participate in post-incident process of identifying 3 1 2
victims, witnesses and suspects
PC12.record and report incident-related details 2 1 1
PC13.cooperate in investigation 3 1 2
PC14.sensitize security unit members on findings of the 2 1 1
investigation

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 Qualifications Pack for Security Officer

PC15.maintain the security and confidentiality of 2 1 1

information
MEP/N7211 PC1.carry out security operations in line with workplace 50 5 4 1
Reduce risks to health and safety norms
health and PC2.identify the main safety and health-related threats/ 5 3 2
safety in the risks within the premises
workplace PC3.participate in discussions/ training on safety and 5 4 1
health issues
PC4.implement health and safety-related procedures 5 3 2
PC5.enforce the use of personal protective equipment 5 3 2
(PPE)
PC6.ensure safety of self and security team members 5 3 2
PC7.identify key people for anchoring safety and health- 4 2 2
related roles
PC8.ensure placement of provided equipment and 4 2 2
signage as per plan
PC9.participate in mock drills/ rehearsals 4 2 2
PC10.deal with emergencies and hazards with available 4 2 2
means
PC11.report and record safety and health incidents 4 3 1

MEP/N7212 PC1.liaise and communicate effectively with stakeholders 60 3 2 1

Maintain on security functions
effective
communication
PC2.institute a system of receiving feedback from 3 2 1
stakeholders
PC3.enforce organisation's standards of communication, 4 2 2
behaviour and courtesy within the security unit
PC4.operate communication equipment effectively 4 2 2
PC5.communicate security-related protocol to 3 2 1
stakeholders
PC6.interact with media on instructions 3 2 1
PC7.resolve queries/ complaints of stakeholders as per 3 2 1
procedure
PC8.train security personnel in required communication 5 3 2
etiquettes
PC9.educate security staff on gender, cultural and 3 2 1
religious sensitivities
PC10.intervene and resolve instances of aggressive and 3 2 1
unruly behaviour
PC11.identify essential documents to be maintained by 3 2 1
the security unit
PC12.adopt format for recording information/ incidents as 3 1 2
per organizational procedure
PC13.decide on timelines and frequency for submission 3 2 1
of reports
PC14.use computers and other equipment to facilitate 3 2 1
documentation
PC15.record and store documents as per organizational 2 1 1
procedure
PC16.forward report/ feedback to designated superior 3 2 1
PC17.store and handle information/ media generated by 3 2 1
the security equipment(s) as per organisational procedure
PC18.share information with authorized stakeholders on 3 2 1
instructions
PC19.maintain security and confidentiality of information 3 2 1

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 Qualifications Pack for Security Officer

MEP/7102 PC1.comply with legal provisions as applicable to security 30 3 2 1

Conform to operations
legal
requirements PC2.obtain clarifications in case of doubt 3 2 1
while PC3.take cognizance of offences and report to superiors/ 3 3 0
undertaking police
security PC4.assist client in lodging complaint and FIR 3 2 1
operations PC5.cordon off place of incident/ accident 3 2 1
PC6.preserve evidence, if possible 3 2 1
PC7.report and record details of security incident/ 3 2 1
accident accurately
PC8.co-operate in investigations 3 2 1
PC9.give evidence in court, if required by law 3 2 1
PC10.sensitize subordinates on legal provisions affecting 3 2 1
their role

55