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Process of Change Management

The document discusses the process of change management. It defines change management as the management of change and development within an organization. The purpose of change management is to implement strategies for effecting, controlling, and helping people adapt to change. The process of change management involves four steps - recognizing needed changes, developing adjustments, training employees, and gaining employee support. It also discusses two models for change management - the ADKAR model involving awareness, desire, knowledge, ability, and reinforcement stages, and the PDCA model involving planning, doing, checking, and acting cycles.

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Sharjeel Ahmed Khan
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40 views

Process of Change Management

The document discusses the process of change management. It defines change management as the management of change and development within an organization. The purpose of change management is to implement strategies for effecting, controlling, and helping people adapt to change. The process of change management involves four steps - recognizing needed changes, developing adjustments, training employees, and gaining employee support. It also discusses two models for change management - the ADKAR model involving awareness, desire, knowledge, ability, and reinforcement stages, and the PDCA model involving planning, doing, checking, and acting cycles.

Uploaded by

Sharjeel Ahmed Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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‫ار ن ار م‬ ‫م‬

Process of Change Management

1. Brainstorming on the words: ‘change’ and ‘management’


2. The concept of change
2.1 Characteristics of change – change is inevitable – it can’t be stopped but can be managed.
2.2 Examples of change in education over the past years
2.2.1 Admission Campaign Process
2.2.2 Fee Collection Process
2.2.3 Teachers’ Recruitment Process
2.2.4 Teaching Process
2.2.5 Learning Process
2.2.6 Examination Process
3. The concept of management
3.1 Literal: ‘management is the process of dealing with things or people’
3.2 Technical: ‘management is a set of principles relating to the functions of planning,
organizing, leading and controlling the resources effectively to achieve organizational goals.’
3.3 POLC: Planning, Organizing, Leading and Controlling – 4 basic functions of management
3.4 Top-level management, middle-level management, first-level management (line managers)
3.5 Applying management principles on school/education sector
4. Change management
4.1 Definition: ‘the management of change and development within an organization’
4.2 Purpose: The purpose of change management is to implement strategies for
effecting change, controlling change and helping people to adapt to change.
5. Process of change management
5.1 General Process: Effectively managing organizational change is a four-step process:
5.1.1 Recognize the changes (in the related field)
5.1.2 Develop the necessary adjustments (for the organization's needs)
5.1.3 Training the employees/team (on the appropriate changes)
5.1.4 Win the support of the employees/team (with the smoothness of the appropriate
adjustments)
5.2 ADKAR Model by Jeff Hiatt (2006):
5.2.1 Change stages of employees: Awareness, Desire, Knowledge, Ability, Reinforcement
5.2.2 Change stages of a project/work: Prepare, Design, Implement, Sustain
5.3 PDCA Model by W. Edwards Deming (1993):
5.3.1 Also called ‘Shewhart Cycle’
5.3.2 PDCA: Plan, Do, Check, Act/Adjust

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