QUEENSFORD LLN TEST

Cookery and Hospitality English Placement Test

Note: Each candidate is given 60 minutes to complete the test

LISTENING TEST

Part 1 (5 marks)
Anna Novak, a specialist from Department of Health, is giving a talk on the radio. Listen and decide
if statements 1-5 are True or False.

FALSE 1. We can divide food into five groups.

True False

TRUE 2. We should eat lots of grains.

True False

FALSE 3. Fruit and vegetables are protein foods.

True False

TRUE 4. Most people do not eat enough fish.

True False

TRUE 5. We should not eat a lot of fatty food, sugar and salt.
True False

Part 2 (5 marks)
Listen to a conversation and choose the best answer a, b, or c to questions 6-10.

C 6. Who are the speakers?

a. Colleagues b. Friends c. A customer and a hotel receptionist

A 7. What is the woman's family name?

a. Souris b. Suris c. Surous

B 8. What are they talking about?

a. The Australian Open b. A problem with her room c. A problem with her payment

A 9. What is the man going to do?

a. Put a different bed in the room b. Request the woman to pay in advance
c. Refuse to help

A 10. Is the woman happy with the "solution" at the end of the conversation?
a. No b. Yes c. No information given

READING TEST

Part 1 (5 marks)
Read the following email and decide if statements 1-5 are True or False.

From: Hannah Kim

Sat 06/08/2016 9:34 AM
To: booking@topmail.com
Subject: Request for vegetarian meals_Ref 3876091

To whom it may concern

I am writing to request vegetarian meals on the Qantas flight QF581 on 23rd August 2016 from
Brisbane to Sydney and the return flight QF567 on 8th September 2016.
Previously my son booked the flights on my behalf but forgot to mention my dietary
requirement. My name is Hannah Kim and the booking number is 3876091.
I would be grateful if you could kindly confirm my request. Thank you in advance.

Regards
Hannah Kim

1. This is a thank you letter.

True False
2. Hannah's contact number is 3876091.
True False
3. Hannah booked the flights herself.
True False
4. Hannah flew from Brisbane to Sydney and back.
True False
5. Hannah’s son did not request vegetarian meals for her in the booking.
True False
Part 2 (5 marks)

Read the following article from Small Business and choose the best answer a, b, or c to
questions 6-10.

Cultural Awareness in the Workplace

by Mitchell Holt

With the globalization of business, increased diversity in the workplace and multicultural
emphasis in society, cultural awareness has become one of the most important business tools
in almost every industry. This understanding will enhance communication, productivity and
unity in the workplace.

Learn about Other Cultures

One of the easiest ways to understand your multicultural co-workers is by researching cultures
and increasing your cultural knowledge. Books and the Internet are the most accessible sources
of relevant information. Although you might not use all of the knowledge you get, you will still
be able to better understand your co-workers and international clients.

Put Cultural Knowledge to Use

If you learn something interesting about your co-workers’ or clients’ culture, ask about it or
mention it in a relevant situation. This might seem uncomfortable at first, but they will
recognize your effort to educate yourself. Using acquired knowledge will serve to break down
multicultural barriers, help everyone on your team to be more comfortable around each other
and teach others about different cultures.

Listen Up

Active listening is appreciated in most cultures. Listen to your co-workers and clients
attentively. Show positive body language during the conversation. Listening intently allows you
to read between the lines and ask relevant questions if anything is unclear. They will recognize
your willingness to listen and appreciate being asked to explain an unclear point.

Overcome Stereotypes

Stereotypes are difficult to overcome, especially if they have been part of your thinking since
childhood. Be aware that everyone is different, but treat everyone with the same respect.
Educate yourself about as many different cultures as you can. This newly found knowledge will
replace your negative stereotypes with positive knowledge.

(Adapted from http://smallbusiness.chron.com/culture-awareness-workplace-737.html)

 1. What has become one of the most important business tools according to the article?
a. globalization of business
b. cultural awareness
c. productivity
2. Why is cultural knowledge important?
a. Because it helps you travel more easily
b. Because it improves communication, productivity and unity at work
c. Because there are many training courses in culture.
3. Where can you find information about cultures most easily?
a. Your co-workers’ explanations
b. Training courses
c. Books and the Internet
4. Why is it important to listen actively?
a. Because it helps us understand our co-workers and clients better
b. Because it is appreciated by the people we are talking with
c. Both a and b.
5. What is wrong with stereotypes?
a. They create negative images of people from certain cultures
b. They respect everyone
c. They are part of your childhood.

WRITING TEST

(10 marks)
Choose one of the topics and write a paragraph of 150-180 words about it in the space given.
Your writing will be marked against four criteria:
Task achievement (relevance to topic)
Coherence and cohesion (logical flow and connection between ideas)
Accurate and flexible use of vocabulary
Accurate and flexible use of grammar structures

Choose One:
1. What job do you want to do in the future? Why do you want to do it?
2. Some food safety principles
3. The importance of teamwork in hospitality
4. An email to a friend telling him/her about recent changes in your life
5. An email to a co-worker explaining why you will not be able to work next week and how you
would like him/her to help.

Please write on a separate sheet for practice test but on the actual test you will be writing on a
provided field.
NUMERACY TEST

Part 1 (5 marks)

Look at the menu below and choose the best answer a, b, or c.

1. How much is a cheese sandwich?

a. $3.50 b. $4.00 c. $4.50

2. What is the cheapest drink?

a. Tea b. Coffee c. Smoothies

3. What is the most expensive cake?

a. Muffins b. Donuts c. Fruit cake

4. How much is a ham sandwich and a small orange juice?

a. $8.00 b. $9.25 c. $10.25

5. If you have $10 for lunch, what can you buy?

a. A coffee + a cheese sandwich
b. A large orange juice + a ham sandwich
c. A smoothie + a salad sandwich
 Part 2 (5 marks)

Tina works part-time as a room attendant at a hotel. The basic rate is $15 per hour. On
weekend and public holidays, she is paid at the special rate of $22 per hour.

First, look at her shifts for the period from 08.8.2016 to 14.8.2016. Note that Wednesday is a
public holiday. Then write your answer to the following questions.

 How many hours did Tina work at the basic rate?

15.45
(10.45 Monday + 5 hrs Friday)
 How much money should she be paid in total for these basic rate hours?
236.25
(225 (from 15 hrs) + 11.25 (amount of 45 mins)
 How many hours did Tina work at the special rate?
16.30
(8 hrs Wed. + 8.30mins Sat)
 How much money should she be paid in total for these special rate hours?
363
(176 (from 8 hrs. on Wed.) + 176 (from 8 hrs. Sat.) + 11 (amount of 30 mins)
 She wanted to buy a new laptop, which was $499. Was her wage for this week enough for the
laptop?
Yes No
 SPEAKING TEST

Note: This is the exact message you will see on the LNN Test. You will be recording on a
provided field. However for this practice test please write your answers briefly as possible at the
end of each question.

Part 1 (4 marks)

2 questions of 2 marks: These questions will refer to descriptive language about appearance
and scenery. Choose any two from the list, select the “Record” button and record a 20 second
answer for each.

Describe your home.

Describe your favourite place.

Describe a good night out.

Describe your best friend.

Describe your job or your studies.

Tell us about your favorite book or movie.

What is your favorite food and why?

Describe a tourist attraction in your city.

Note: This is the exact message you will see on the LNN Test. You will be recording on a
provided field.

Please record your voice using the buttons below. After recording, please click "Play" and check if
your recording is successful. If it is not successful, please record using your computer/phone and
upload your recordings using the uploader underneath.

Please click on "Record" to record your Voice:

Please click on "Record" to record your Voice:

If you cannot hear your voice when you press "Play" above after the recording, then you will
have to record your answers on your computer or phone. Then click the button below "Browse
Recordings" and upload your recordings from your computer/phone.

Please record your voice using the "Voice Recorder" application on your device and upload here.
Browse Recordings
Please record your voice using the "Voice Recorder" application on your device and upload here.
Browse Recordings

Part 2 (6 marks)

1 question of 6 marks: This is an extended answer question. Choose one question from the list,
select the “Record” button and record a 60 second answer for ONE question only.

Tell me why you would like to do your chosen course.

What interests you about Australia?

What problems might you encounter when travelling to or living in Australia?

What do you expect will be the best thing about life in Australia for you?

Please click on "Record" to record your Voice:

If you cannot hear your voice when you press "Play" above after the recording, then you will
have to record your answers on your computer or phone. Then click the button below "Browse
Recordings" and upload your recordings from your computer/phone.

Please record your voice using the "Voice Recorder" application on your device and upload here.
Browse Recordings