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Flevy 52

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120 views5 pages

Flevy 52

Uploaded by

Karina Blanco
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 5

This product is copyrighted and protected by federa

However, feel free to distribute or share with other S


professionals. Every effort has been made to ensure th
of any calculations, however no guarantee is expressed
as to its accuracy. If you have suggestions for improvem
feel free to contact 6ixSigma.org

Watch the Video


d and protected by federal law.
ute or share with other Six Sigma
been made to ensure the accuracy
o guarantee is expressed or implied
uggestions for improvement please
ntact 6ixSigma.org
5 Why's
By asking successive 'Why's' the team may be able to identify Root Cause

Watch the Video

What is the failure?


The car won't start
Therefore

Why did this occur? Is Confirmation Necessary? How is this confirmed?


It ran out of gasoline Manual Fuel level check
Therefore Yes

No
Why did this occur? How is this confirmed?
I forgot to fill it up Last receipt available
Therefore Yes

No
Why did this occur? How is this confirmed?
The fuel gage is not working Fuel gage testing
Therefore Yes

No
Why did this occur? How is this confirmed?
I forgot to have it repaired Maintenance records
Therefore Yes

No
Why did this occur? How is this confirmed?
I didn't put it on the repair list when it broke
Yes

Root Cause

Be sure the 5 Why's is grounded in observation not deduction


Instructions:

STEP 1 : Define the problem. What is the product, process or service that has failed.

med? STEP 2 : Ask: Why did this occur?


check

STEP 3 : Answer: Does this reason need to ne confirmed? If No proceed to next 'Why?'
If Yes, then record how confirmation was made.
med?
ble
STEP 4 : Repeat Step 2 & 3 until Root Cause is identified.

STEP 5 : Verify Root Cause by starting at the probable Root Cause and connecting
med? it to the previous cause using 'Therefore'

STEP 6 : Repeat Step 5 until you reach the problem

med? STEP 7 : If there is a logical connection between each pair of statements back
ds
to the problem then you have likely found the Root Cause

med?
failed.

ext 'Why?'

ting

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