TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

iConnect Global Institute, Inc.

2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

Instructor : JOEL N. CORALDE

Subject : Computer System Servicing
Schedule : MWF 1:00 – 3:30
Room : CSS Room
Phone Number : 09464833800
Email : leoj.edlaroc@gmail.com

Course Description:

This unit covers the outcomes required in installing and configuring desktop and workstation
computers systems. It consists of competencies to assemble computer hardware, install operating
system and drivers for peripherals/devices, and install application software as well as to conduct
testing and documentation.

References:

CBLM (CORE COMPETENCIES), Computer Books, Internet

Rules for Success (Student Responsibilities)

This course has four important rules. If you choose to follow these rules, your odds of
learning the material and earning a good grade in this class will improve greatly (these rules will also
help you succeed in your other classes).

1. Show up! To succeed in this course, you must choose to attend every scheduled class period in
its entirety. If you must miss class due to an authorized School activity such as an athletic
competition, you must provide written notification prior to class. For absences such as illnesses
or personal problems, you must contact me prior to class. If a true emergency prevents you from
contacting me prior to class, contact me as soon as possible following the emergency.

Every student has one “free” unexcused absence (although it is really not free, you always miss
something when you miss class). A second unexcused absence will result in a 5% cut in your final
class grade and a third absence a 10% cut – these cuts are in addition to any quiz, participation
or in-class assignment points you lose due to your absence. More than three unexcused
absences may result in a failing grade for the class. If you have other classes that have more
lenient attendance policies, I strongly recommend that you not take advantage of the “freedom”
to skip class. Going to classes is the single most important rule in succeeding in college (not to
mention you are paying a lot of money for the privilege of attending these classes)! Tardiness of
over 10 minutes will result in an absence for the day.

2. Do the work! To succeed in this class, you must choose to do your very best work in preparing
for each class session and on all your assignments and any activity.
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

3. Participate actively! To succeed in this class, you must choose to stay focused and involved in
every class, offering your best comments, questions, and answers.

– Active discussion is expected of all students.

Electronic Devices: Turn off your cellphone and all electronic devices and put them away before class
starts so you can focus on the class discussion and not cause a distraction for others. Do not “text”
or use laptops during class.

Respect: You will be exposed to a variety of viewpoints, values and opinions in college that will differ
from your own. All students in this class should feel comfortable expressing their viewpoints and
concerns in class. You are an important part of creating an atmosphere that makes this possible. This
applies to your instructor(s) also!

4. Be Honest! Your instructors and fellow students expect you to choose to act with integrity in all
your classes, including this one. Code of Conduct for more clarification read the Student’s
Handbook .

Instructor Responsibilities

You can expect your instructors to:

• Attend every class period and arrive to class on time. If I am not there, WAIT. Someone will be
there to take roll and provide instruction. There is no “10 minute rule” in College Success.

• Come to class with a good attitude

• Be respectful of your ideas and value the diversity you bring to the classroom
• Be open to dialogue that challenges me
• Answer any appropriate questions you may have
• Use a variety of teaching techniques and modalities to accommodate different learning styles
• Return written assignments in class and online in a timely fashion and provide helpful feedback
• Be present during my stated office hours
• Minimize disruptions and distractions in the classroom so that everyone has the best possible
opportunity to learn

Introductions & Syllabus Overview

Getting on Course
Self-Assessment
Learning Outcomes
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

INSTALL AND CONFIGURE COMPUTER SYSTEMS

Assemble computer hardware

Content
Types and parts of computers
Computer operating systems
 Windows / MAC OS X /Linux
Peripheral devices
Computer systems design
Computer assembly procedures
Installers preparation and OS installation procedures
Application and devices/drivers installation procedures
Desktop PC interface/ hook up procedures
Power ON self-test and BIOS configuration procedures
Application packages & use of application programs
Multimedia systems
Motherboards
Multimedia storage devices:
Video cards
Sound cards
Graphical user interface
Disk management
Use of utilities/software
 Visualization software
 Disk management software
 Anti-virus / Diagnostic software
 Device drivers
Drivers/Software update procedures
Application software license agreements
Stress testing procedures
5S and 3Rs environmental policies

SET-UP COMPUTER NETWORKS

Content
Computer network concepts
Network cable installation
Copper cable splicing and cable testing
Fiber optic cables splicing and installation requirements
network design
 addressing
 subnetting
 topology
IPV4 and IPV6
Router/Wi-Fi/ wireless access point/repeater configuration
Network interface card (NIC) settings
network cables
cable raceways/ducts
Device systems settings configuration
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

Local area network (LAN) port configuration

Wide area network (WAN) port configuration
Wireless settings configuration
Security/Firewall/Advance settings configuration
Cloud computing
Network connectivity testing
Philippine Electrical Code relevant to data connection
OHS standards and 5S principles
Practicing 3Rs – reduce, re-use, recycle/recover
3Rs environmental policies
Managing waste from electrical and electronic equipment (WEEE)

SET-UP COMPUTER SERVERS

Content
Network operating system (NOS) features
Computer servers and functions
Types of Network services
User access level configuration
Network services configuration
configuring web services
configuring file sharing services
configuring print sharing services
Web applications/technologies
Setting-up client/user access and security
Setting-up and configuring servers
Installing and configuring modules/add-ons
Configuration of network services
Testing procedures
Pre-deployment procedures and practices
Enterprise policies and procedures
End user requirements
Enterprise policies and procedures
Documentation and making reports

MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

Content
Includes but not limited to:
Planning and preparing for maintenance
Computer systems maintenance procedures
PC systems
Computer operations
Electronic fault findings
Use and operation of tools, instruments and testing devices
Occupational health and safety policies and procedures
Job service order forms or checklist
Problem solving in emergency situation
Procedures in maintenance scheduling
Preventive maintenance of computer system and network
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

Operating system update

Back-up scheduling
Creating restore point
Guarding against virus
Cleaning computer systems and networks
Diagnostic procedures
Identifying and isolating faults/problems
Diagnostic software utilities
Gathering of information
Accomplished forms
Diagnostic reports
Proposal reports
Defects in computer systems and networks
Troubleshooting and repair techniques
Problem solving in emergency situation
Corrective action
Hardware configuration
Software configuration
Testing methods and procedures
Documentation and making reports

Grading System

Core Competency Percentage

Attendance - 5%
Quizzes - 10%
Recitation - 10%
Laboratory - 50%
Periodical - 25%
100%
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

I, Computer: Definition

A computer is a machine that can be programmed to manipulate symbols. Its principal

characteristics are:
 It responds to a specific set of instructions in a well-defined manner.
 It can execute a prerecorded list of instructions (a program).
 It can quickly store and retrieve large amounts of data.
Therefore computers can perform complex and repetitive procedures quickly, precisely and reliably.
Modern computers are electronic and digital. The actual machinery (wires, transistors, and circuits)
is called hardware; the instructions and data are called software. All general-purpose computers
require the following hardware components:
 Central processing unit (CPU): The Brain of the computer, this is the component that actually
executes instructions organized in programs ("software") which tell the computer what to
do.
 Memory (fast, expensive, short-term memory): Enables a computer to store, at least
temporarily, data, programs, and intermediate results.
 Mass storage device (slower, cheaper, long-term memory): Allows a computer to
permanently retain large amounts of data and programs between jobs. Common mass
storage devices include disk drives and tape drives.
 Input device: Usually a keyboard and mouse, the input device is the conduit through which
data and instructions enter a computer.
 Output device: A display screen, printer, or other device that lets you see what the computer
has accomplished.
In addition to these components, many others make it possible for the basic components to work
together efficiently. For example, every computer requires a bus that transmits data from one part
of the computer to another.

II, Computer sizes and power

Computers can be generally classified by size and power as follows, though there is considerable
overlap:
 Personal computer: A small, single-user computer based on a microprocessor.
 Workstation: A powerful, single-user computer. A workstation is like a personal computer,
but it has a more powerful microprocessor and, in general, a higher-quality monitor.
 Minicomputer: A multi-user computer capable of supporting up to hundreds of users
simultaneously.
 Mainframe: A powerful multi-user computer capable of supporting many hundreds or
thousands of users simultaneously.
 Supercomputer: An extremely fast computer that can perform hundreds of millions of
instructions per second.

Supercomputer and Mainframe

 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

Supercomputer is a broad term for one of the fastest computers currently available.
Supercomputers are very expensive and are employed for specialized applications that require
immense amounts of mathematical calculations (number crunching). For example, weather
forecasting requires a supercomputer. Other uses of supercomputers scientific simulations,
(animated) graphics, fluid dynamic calculations, nuclear energy research, electronic design, and
analysis of geological data (e.g. in petrochemical prospecting). Perhaps the best known
supercomputer manufacturer is Cray Research.
Mainframe was a term originally referring to the cabinet containing the central processor unit or
"main frame" of a room-filling Stone Age batch machine. After the emergence of smaller
"minicomputer" designs in the early 1970s, the traditional big iron machines were described as
"mainframe computers" and eventually just as mainframes. Nowadays a Mainframe is a very large
and expensive computer capable of supporting hundreds, or even thousands, of users
simultaneously. The chief difference between a supercomputer and a mainframe is that a
supercomputer channels all its power into executing a few programs as fast as possible, whereas a
mainframe uses its power to execute many programs concurrently. In some ways, mainframes are
more powerful than supercomputers because they support more simultaneous programs. But
supercomputers can execute a single program faster than a mainframe. The distinction between
small mainframes and minicomputers is vague, depending really on how the manufacturer wants to
market its machines.

Minicomputer

It is a midsize computer. In the past decade, the distinction between large minicomputers and small
mainframes has blurred, however, as has the distinction between small minicomputers and
workstations. But in general, a minicomputer is a multiprocessing system capable of supporting from
up to 200 users simultaneously.

Workstation

It is a type of computer used for engineering applications (CAD/CAM), desktop publishing, software
development, and other types of applications that require a moderate amount of computing power
and relatively high quality graphics capabilities. Workstations generally come with a large, high-
resolution graphics screen, at large amount of RAM, built-in network support, and a graphical user
interface. Most workstations also have a mass storage device such as a disk drive, but a special type
of workstation, called a diskless workstation, comes without a disk drive. The most common
operating systems for workstations are UNIX and Windows NT. Like personal computers, most
workstations are single-user computers. However, workstations are typically linked together to form
a local-area network, although they can also be used as stand-alone systems.
N.B.: In networking, workstation refers to any computer connected to a local-area network. It could
be a workstation or a personal computer.

Personal computer:
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

It can be defined as a small, relatively inexpensive computer designed for an individual user. In price,
personal computers range anywhere from a few hundred pounds to over five thousand pounds. All
are based on the microprocessor technology that enables manufacturers to put an entire CPU on
one chip. Businesses use personal computers for word processing, accounting, desktop publishing,
and for running spreadsheet and database management applications. At home, the most popular
use for personal computers is for playing games and recently for surfing the Internet.
Personal computers first appeared in the late 1970s. One of the first and most popular personal
computers was the Apple II, introduced in 1977 by Apple Computer. During the late 1970s and early
1980s, new models and competing operating systems seemed to appear daily. Then, in 1981, IBM
entered the fray with its first personal computer, known as the IBM PC. The IBM PC quickly became
the personal computer of choice, and most other personal computer manufacturers fell by the
wayside. P.C. is short for personal computer or IBM PC. One of the few companies to survive IBM's
onslaught was Apple Computer, which remains a major player in the personal computer
marketplace. Other companies adjusted to IBM's dominance by building IBM clones, computers that
were internally almost the same as the IBM PC, but that cost less. Because IBM clones used the same
microprocessors as IBM PCs, they were capable of running the same software. Over the years, IBM
has lost much of its influence in directing the evolution of PCs. Therefore after the release of the first
PC by IBM the term PC increasingly came to mean IBM or IBM-compatible personal computers, to
the exclusion of other types of personal computers, such as Macintoshes. In recent years, the term
PC has become more and more difficult to pin down. In general, though, it applies to any personal
computer based on an Intel microprocessor, or on an Intel-compatible microprocessor. For nearly
every other component, including the operating system, there are several options, all of which fall
under the rubric of PC
Today, the world of personal computers is basically divided between Apple Macintoshes and PCs.
The principal characteristics of personal computers are that they are single-user systems and are
based on microprocessors. However, although personal computers are designed as single-user
systems, it is common to link them together to form a network. In terms of power, there is great
variety. At the high end, the distinction between personal computers and workstations has faded.
High-end models of the Macintosh and PC offer the same computing power and graphics capability
as low-end workstations by Sun Microsystems, Hewlett-Packard, and DEC.

III, Personal Computer Types

Actual personal computers can be generally classified by size and chassis / case. The chassis or case
is the metal frame that serves as the structural support for electronic components. Every computer
system requires at least one chassis to house the circuit boards and wiring. The chassis also contains
slots for expansion boards. If you want to insert more boards than there are slots, you will need an
expansion chassis, which provides additional slots. There are two basic flavors of chassis designs–
desktop models and tower models–but there are many variations on these two basic types. Then
come the portable computers that are computers small enough to carry. Portable computers include
notebook and subnotebook computers, hand-held computers, palmtops, and PDAs.

Tower model
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

The term refers to a computer in which the power supply, motherboard, and mass storage devices
are stacked on top of each other in a cabinet. This is in contrast to desktop models, in which these
components are housed in a more compact box. The main advantage of tower models is that there
are fewer space constraints, which makes installation of additional storage devices easier.

Desktop model

A computer designed to fit comfortably on top of a desk, typically with the monitor sitting on top of
the computer. Desktop model computers are broad and low, whereas tower model computers are
narrow and tall. Because of their shape, desktop model computers are generally limited to three
internal mass storage devices. Desktop models designed to be very small are sometimes referred to
as slimline models.

Notebook computer

An extremely lightweight personal computer. Notebook computers typically weigh less than 6
pounds and are small enough to fit easily in a briefcase. Aside from size, the principal difference
between a notebook computer and a personal computer is the display screen. Notebook computers
use a variety of techniques, known as flat-panel technologies, to produce a lightweight and non-
bulky display screen. The quality of notebook display screens varies considerably. In terms of
computing power, modern notebook computers are nearly equivalent to personal computers. They
have the same CPUs, memory capacity, and disk drives. However, all this power in a small package is
expensive. Notebook computers cost about twice as much as equivalent regular-sized computers.
Notebook computers come with battery packs that enable you to run them without plugging them
in. However, the batteries need to be recharged every few hours.

Laptop computer

A small, portable computer -- small enough that it can sit on your lap. Nowadays, laptop computers
are more frequently called notebook computers.

Subnotebook computer

A portable computer that is slightly lighter and smaller than a full-sized notebook computer.
Typically, subnotebook computers have a smaller keyboard and screen, but are otherwise equivalent
to notebook computers.

Hand-held computer

A portable computer that is small enough to be held in one’s hand. Although extremely convenient
to carry, handheld computers have not replaced notebook computers because of their small
keyboards and screens. The most popular hand-held computers are those that are specifically
designed to provide PIM (personal information manager) functions, such as a calendar and address
book. Some manufacturers are trying to solve the small keyboard problem by replacing the keyboard
 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
iConnect Global Institute, Inc.
2nd Floor Buena / J & J Store Building, Poblacion Central, Ocampo, Camarines Sur

with an electronic pen. However, these pen-based devices rely on handwriting recognition
technologies, which are still in their infancy. Hand-held computers are also called PDAs, palmtops
and pocket computers.

Palmtop

A small computer that literally fits in your palm. Compared to full-size computers, palmtops are
severely limited, but they are practical for certain functions such as phone books and calendars.
Palmtops that use a pen rather than a keyboard for input are often called hand-held computers or
PDAs. Because of their small size, most palmtop computers do not include disk drives. However,
many contain PCMCIA slots in which you can insert disk drives, modems, memory, and other
devices. Palmtops are also called PDAs, hand-held computers and pocket computers.

PDA

Short for personal digital assistant, a handheld device that combines computing, telephone/fax, and
networking features. A typical PDA can function as a cellular phone, fax sender, and personal
organizer. Unlike portable computers, most PDAs are pen-based, using a stylus rather than a
keyboard for input. This means that they also incorporate handwriting recognition features. Some
PDAs can also react to voice input by using voice recognition technologies. The field of PDA was
pioneered by Apple Computer, which introduced the Newton MessagePad in 1993. Shortly
thereafter, several other manufacturers offered similar products. To date, PDAs have had only
modest success in the marketplace, due to their high price tags and limited applications. However,
many experts believe that PDAs will eventually become common gadgets.
PDAs are also called palmtops, hand-held computers and pocket computers.