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MVP4 App A

This document provides troubleshooting tips for common problems with a Book PC and instructions for how to upgrade the BIOS or backup files. It addresses issues with the computer not working, keyboard or mouse not working, CD/DVD problems, audio issues, setting up video output, slow DVD playback, hard drive or diskette lights staying on, upgrading BIOS, and backing up data. Tips include checking power and connections, cleaning devices, using the right ports, and ensuring proper disk insertion. It recommends contacting a vendor for unresolved issues.

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67 views4 pages

MVP4 App A

This document provides troubleshooting tips for common problems with a Book PC and instructions for how to upgrade the BIOS or backup files. It addresses issues with the computer not working, keyboard or mouse not working, CD/DVD problems, audio issues, setting up video output, slow DVD playback, hard drive or diskette lights staying on, upgrading BIOS, and backing up data. Tips include checking power and connections, cleaning devices, using the right ports, and ensuring proper disk insertion. It recommends contacting a vendor for unresolved issues.

Uploaded by

pmcerlean
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 4

Appendix A

Problem Solving
Book PC

This chapter contains a troubleshooting section that can help you solve common
problems that you might encounter when using the Book PC. Read this information
carefully as it might help you on your way. If you encounter a problem that you cannot
solve, contact your vendor for assistance.

Q&A
The computer doesn’t work.
Make sure the power cord is firmly plugged into the wall outlet and the rear side of the
computer.
Next check that the wall outlet is working properly.

The keyboard doesn’t work.


Make sure that the keyboard is firmly and securely connected to the proper connector on
the rear side of your computer. Do not plug it into the designated PS/2 port for the
pointing device.

The Mouse doesn’t work.


Make sure that the mouse is firmly and securely connected to the proper connector on
the rear side of your computer. Do not plug it into the designated PS/2 port for the
keyboard.
Next check to see if the mouse needs cleaning.

The CD-ROM/DVD drive does not operate properly.


Open the tray and take the CD-ROM/DVD disk out. Check to see if the disk is properly
place in the tray, most of the times this means putting the disk in with the printed side up.
Next check to see if the disk is dirty or defected. Try again with another disk.

The audio doesn’t work.


Make sure that the speakers are properly connected to the Line Out connector (or to the
Line In connector if four channel speaker mode is enabled).
Check the volume settings of your system. Click on the speaker icon located on the
Windows taskbar, and make sure sound is not muted. Turn up the volume.

A–2
Problem Solving: Q & A

How do I use the Four Channel Speaker feature?


Connect the front speakers to the Line Out jack, and connect the rear speakers to the
Line In jack, on the rear side of the system. Click on the speaker icon located on the right
side of the Windows taskbar. Make sure to check the Four Channel Speaker item and
make sure the Mute bottom is not checked. Set the volume level to a proper level.
Most distributed music was originally recorded in stereo format (two channels). Playing
this kind of music quality will cause the rear speakers to output identical sound as the
front speakers.
Whenever you play a DVD title, using the DVD drive, make sure that the DVD audio
output is selected to the AC-3 or 5.1 Channel. Some titles still default to stereo quality
sound, even though they can support the Four Channel Speaker feature.

How do I set up the video output selection?


After all the video display devices are properly connected to the system, power up the
system, and the Book PC will automatically detect the connected devices and distribute
the video display to them. If both a monitor and a TV receiver are hooked up to the Book
PC, the system will only select the monitor by default.

The DVD title playback seems slow or not smooth


Make sure to quit all running tasks and/or to close applications running in the background
before you start the DVD playback.

The hard disk drive access indicator light stays on


There might be some lost allocations units within your hard disk drive, or some files
stored in the disk may have been corrupted. You can check on this by using Disk
Defragmenter. This is a Windows 98 program that can be found at
Start/Programs/Accessories/System Tools.

The diskette drive indicator light stays on


Check to see that the diskette is inserted properly. Eject the disk and insert it again. Try
again using another disk. You can also run Scan Disk. This is a Windows 98 program that
can be found at Start/Programs/Accessories/System Tools. This program can detect if
your disk is defective.

A–3
Book PC

How to upgrade the Flash BIOS?


The setup program on the Flash BIOS chip holds basic information on your system.
Normally you do not need to access it, since all hardware settings are automatically
recognized by default.
Note: If your system runs without problems, there is no need to upgrade the Flash
BIOS. Incorrect installation of the Flash BIOS might cause you system to
malfunction. If you are not familiar with this procedure, contact a certified technician
familiar with the system for assistance.
Follow these steps to upgrade the Flash BIOS:
1. Obtain the latest version from your system vendor or download it from the
manufacturer’s web site.
2. Make a bootable diskette. E.g. at a DOS prompt, use the following command:
format a: /s
(where A: is the diskette drive)
3. Copy the downloaded files to the diskette.
4. Next copy the BIOS flash utility program (Awdfl711.exe for Award BIOS) from the
support CD to the diskette.
5. At the DOS prompt, generate the auto execute command:
Awdfl711 [binary_file_name] /a
6. Make sure the diskette is in the drive, then restart the system.
7. As the system restarts, it will automatically upgrade the Flash BIOS. Follow the
instructions on the screen.

How do I backup my data files to prevent loss of data?


You can backup your personal data by using the backup feature of Windows 98. Click on
Start/Programs/Accessories/System Tools, then choose Backup. Choose the files you
want to backup. Select the destination path name, the target drive should be a disk or
partition other than the one your are backing up from. Set the conditions, security and
report of the backup file. Next start the backup.
To recover files from a backup file, return to the Backup program, and choose the restore
function.

A–4

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