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Answer:: Cashier Interview Questions & Answers

This document contains 15 interview questions and sample answers for a cashier position. The questions cover key responsibilities of a cashier like customer service, cash handling, balancing amounts, dealing with difficult customers. The answers emphasize skills like problem solving for discrepancies, using strategies to stay focused on repetitive tasks, and having experience with cash as well as non-cash transactions.

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MAUREEN G. LOMAAD
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145 views2 pages

Answer:: Cashier Interview Questions & Answers

This document contains 15 interview questions and sample answers for a cashier position. The questions cover key responsibilities of a cashier like customer service, cash handling, balancing amounts, dealing with difficult customers. The answers emphasize skills like problem solving for discrepancies, using strategies to stay focused on repetitive tasks, and having experience with cash as well as non-cash transactions.

Uploaded by

MAUREEN G. LOMAAD
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CASHIER INTERVIEW QUESTIONS & ANSWERS

1. Question 1. Why Would You Want To Make Cashiering As A Career?


Answer :
I am good with both cash handling and customer service. Since these two aspects of a cashier’s
work are the most important, I excel in this role.
2. Question 2. What Do You Deem The Most Important Aspect Of A Cashier’s Work?
Answer :
Good customer service is the most important aspect of any cashier’s work. Since they work at the
front end, creating a good impression of the establishment they are working for is extremely
important. On the other hand, proper cash handling and cash balancing are equally important.
3. Question 3. Tell Us Of A Particularly Difficult Situation That You Handled Involving Customer.
Answer :
At Macy’s, a customer got quite antsy when he realized that he did not get the change that he
was supposed to. He gave me a $100 bill and I was required to return $20 to him but accidentally
gave him $10. He got very upset and asked to see a supervisor. I apologized but did not offer too
much of an explanation of my error as I somehow gauged he was too upset to listen to me. I
called my supervisor before the situation got out of hand.
4. Question 4. How Do You Think You Will Be A Good Fit To Our Company?
Answer :
Quite well, actually! I have worked in the retail arena before and can safely say that I am
comfortable with most of its demands.
5. Question 5. Do You Have Any Experience Of Cash Balancing And Amounts Reconciliation?
Answer :
Yes. In fact it was part of my duty at my previous workplace. I performed cash and records
balancing daily before closing.
6. Question 6. What Strategies Do You Use To Remain Focused On A Repetitive Task For
Consecutive 7-8 Hours?
Answer :
I take short 3-5 minute break after every hour and also deal with customers in between receiving
cash for purchases which breaks the monotony. This enables me to carry out the core cashiering
tasks specially hard cash handling effectively, in a focused manner.
7. Question 7. Why Do You Think Customer Service Skills Are Essential For A Cashier?
Answer :
Since the cashier deals with public and represents the company or the store, customer dealing
skills are a must.
8. Question 8. How Would You Define Excellent Customer Service?
Answer :
Excellent customer service begins with greeting the clients and assisting them in finding what
they are looking for. Providing detailed information regarding the products they are interested in
along with specifications and prices is the most important component of excellent customer
service.
9. Question 9. What Steps Do You Take When You Find Out That Physical Cash Does Not Tally
With The Records?
Answer :
First, I recount the physical cash. If the difference persists, I check the records. The error is almost
always somewhere on the cashier’s table. The key to cash balancing is not panicking and checking
vigilantly for the discrepancy.

10. Question 10. Differentiate Between Discount And Rebate?


Answer :
Discounts are given at the time of purchase while rebates are given after the purchase has been
made. Once the customer has paid the full amount, they are refunded the rebate amount after
some documentation. Discounts and rebates, both imply that the customer has to pay less than
the actual price for the merchandise bought.
11. Question 11. State Three Traits You Possess That You Think Are Your Major Strengths As A
Cashier?
Answer :
Numeracy skills, customer oriented attitude and cash balancing expertise.
12. Question 12. What Is The Most Recent Skill You Have Developed As A Cashier?
Answer :
I have recently attended a two day workshop on cashiering in which I perfected my credit card
payment processing and verification skills.
13. Question 13. If A Bill Is 19.46 And The Customer Give You A Hundred Dollar Note, What Would
Be The Change?
Answer :
80.54 (take your time if you need it, but produce the correct reply)
14. Question 14. Tell Us About A Problem You Faced As A Cashier And How You Overcame It?
Answer :
It was the annual closing when I had worked only two weeks at my first job. While balancing the
cash there was a major discrepancy that just wouldn’t resolve. I solved the problem by conveying
it effectively to the management, taking guidance, following instructions and remaining calm. On
checking and rechecking several times, I found out the wrong entry. I perform balancing daily
ever since.
15. Question 15. What Experience Do You Have In Processing Non Cash Transactions?
Answer :
I have handled all forms of non cash transactions including credit cards, vouchers, check
payments and online amount transfers.

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