Scribd
Upload
53 views5 pages

Sri Venkateswara College of Engineering: Grievance Redressal Cell (GRC)

The document outlines the grievance redressal process for SRI VENKATESWARA COLLEGE OF ENGINEERING. It establishes grievance committees at the department, institute, and central levels to handle student and staff complaints. The grievance cell aims to ensure a harmonious educational environment through cordial relationships and an open forum for complaints. The grievance process involves lodging written complaints, multi-level reviews and appeals, with the final responsibility resting with the college Principal. The scope of complaints addressed includes academic, financial, and other institutional matters.

Uploaded by

chandreshgovind
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
53 views5 pages

Sri Venkateswara College of Engineering: Grievance Redressal Cell (GRC)

The document outlines the grievance redressal process for SRI VENKATESWARA COLLEGE OF ENGINEERING. It establishes grievance committees at the department, institute, and central levels to handle student and staff complaints. The grievance cell aims to ensure a harmonious educational environment through cordial relationships and an open forum for complaints. The grievance process involves lodging written complaints, multi-level reviews and appeals, with the final responsibility resting with the college Principal. The scope of complaints addressed includes academic, financial, and other institutional matters.

Uploaded by

chandreshgovind
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 5

SRI VENKATESWARA COLLEGE OF ENGINEERING

(Autonomous Institution – Affiliated to Anna University)


Pennalur, Sriperumbudur Tk - 602 117, Tamil Nadu, India

GRIEVANCE REDRESSAL CELL (GRC)


The function of the cell is to look into the complaints lodged by any student, and judge its merit.
The Grievance cell is also empowered to look into matters of harassment. Anyone with a genuine
grievance may approach the department members in person, or in consultation with the Students
Council. In case the person is unwilling to appear in self, grievances may be dropped in writing
at the letterbox/suggestion box of the Grievance Cell at Administrative Block.
Objective:
The objective of the Grievance Cell is to develop a responsive and accountable attitude among
all the stakeholders in order to maintain a harmonious educational atmosphere in the institute. A
Grievance Cell should be constituted for the Redressal of the problems reported by the Students
of the College with the following objectives:
• Upholding the dignity of the College by ensuring strife free atmosphere in the College
through promoting cordial Student-Student relationship and Student-Teacher relationship
etc.
• Encouraging the Students to express their grievances / problems freely and frankly,
without any fear of being victimized.
• Suggestion / complaint Box is installed in front of the Administrative Block in which the
Students, who want to remain anonymous, put in writing their grievances and their
suggestions for improving the Academics / Administration in the College.
• Advising Students of the College to respect the right and dignity of one another and show
utmost restraint and patience whenever any occasion of rift arises.
• Advising all the Students to refrain from inciting Students against other Students,
Teachers and College administration
• Advising all staffs to be affectionate to the Students and not behave in a vindictive
manner towards any of them for any reason.
• Ragging in any form is strictly prohibited in and outside the institution. Any violation of
ragging and disciplinary rules should be urgently brought to the notice of the Principal.
MECHANISM FOR REDRESSAL OF GRIEVANCES OF STUDENTS and STAFF
The students are the main stakeholders in any institution imparting education, and it is our
endeavour to make all efforts to ensure transparency in all the activities at different stages.
Taking this spirit in consideration the institute has decided to provide mechanism to students for
Redressal of their grievances as under:
The Grievances may broadly include the following complaints of the aggrieved students
a. Academic
b. Non-Academic
Page 1 of 5
c. Grievance related to Assessment
d. Grievance related to Victimization
e. Grievance related to Attendance
f. Grievance related to charging of fees
g. Grievance regarding conducting of Examinations
h. Harassment by colleague students or the teachers etc.
It is good to air a grievance rather than to keep it bottled up. Protection of human rights is
essential for all round development of an individual’s personality. To realize the primary needs
of the students and staff and secure civil liberties for everybody, a Grievance Redressal Cell has
been constituted. The cell is indented to find solutions for problems like, (i) Sexual harassment -
any kind of physical or mental harassment (ii) Complaints regarding class room teaching - class
room management, completion of syllabus, teaching methods, etc., if and when they arise. The
Grievance Redressal Cell convenes meetings periodically and takes steps to redress the
grievance.
Students and staff complaints  Department grievance committee  Institute level grievance
committee  Central grievance committee
There will be Grievance Redressal Committees at the Department / Institute / Central level to
deal with the grievances of the students and staff.
1. Department level Grievance Redressal Committee will be as under:
i. Head of the Department - Chairman
ii. Up to 3 (three) faculties to be nominated by the Head of Department
This committee will deal with the Grievance related to Academic and Administrative matters of
the Department.
2. Institute level Grievance Redressal Committee will be as under:
i. Dean (Students’ Welfare) - Chairman
ii. Up to 5 (five) senior faculties to be appointed by the Head of Institute
as members
This committee will deal with all the Grievances directly which is related to the common
problems at Institute level both Academic and Administrative. In addition, this committee will
also entertain the appeal filed by the student against the decision of the Department level
committee.
3. Central Grievance Redressal Committee will be as under:
i. Principal - Chairman
ii. Convenor - Dean (Students’ Welfare)
iii. Head of Department concerned
iv. Senior professor

Page 2 of 5
This committee will deal with all the Grievances directly which is related to the common
problems at institute level both Academic and Administrative. In addition, this committee will
also entertain the appeal filed by student against the decision of the Institute level committee.
Procedure for Redressal of Grievances
1. An aggrieved student who has the Grievance or Grievances at the Department level shall
make an application first to the HoD. The Head of Department after verifying the facts
will try to redress the grievance within a reasonable time. If the student is not satisfied
with the verdict or solution of the HoD, then the same should be placed before the
Department level committee.
2. If the student is not satisfied with the decision of Department committee, he/she can
submit an appeal to the Institute level grievance committee within a week from the date
of the receipt of the reply from the Department level committee.
3. The convenor of Institute grievance committee, after verifying the facts and the papers
concerned and having discussion within the Chairman of the Department committee will
place the matter before the Institute level committee which shall either endorse the
decision of the Department level committee or shall pass appropriate order in the best
possible manner within a reasonable time.
4. If the student is not satisfied with the Redressal offered by the Institute level committee
and feels that his/her Grievance is not redressed, he/she can submit an appeal to the
central grievance committee within a week from the date of receipt of decision with the
relevant details.
• While dealing with the complaint the committee at all levels will observe law of natural
justice and hear the complainant and concerned people.
• While passing an order on any Grievance at any level the relevant provisions of
Act/Regulations should be kept in mind and no such order should be passed in contradiction
of the same.
• The student will submit the application of Grievance or appeal to the Institute level
committee or central grievance Redressal committee, as the case may be, through the Head of
Department and Head of Institute concerned.
Scope:
The cell will deal with Grievances received in writing from the students about any of the
following matters:-
• Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer
Certificates, Conduct Certificates or other examination related matters.
• Financial matters: Related to dues and payments for various items from library, hostels
etc.
• Other Matters: Related to certain misgivings about conditions of sanitation, preparation
of food, availability of transport, victimization by teachers etc.

Page 3 of 5
Functions:
• The cases will be attended promptly on receipt of written grievances from the students.
• The cell formally will review all cases and will act accordingly as per the Management
policy.
• The cell will give report to the authority about the cases attended to and the number of
pending cases, if any, which require direction and guidance from the higher authorities.
Procedure for lodging complaint:
• The students may feel free to put up a grievance in writing/or in the format available in
the admin dept. and drop it in boxes.
• The Grievance Cell will act upon those cases which have been forwarded along with the
necessary documents.
• The Grievance Cell will assure that the grievance has been properly solved in a stipulated
time limit provided by the cell.
RESPONSIBILITY FOR REDRESSAL
1. The final responsibility for grievance Redressal rests with the Principal of the college.
2. The college expects that grievance Redressal be time bound and result oriented. Every
grievance is expected to be resolved within a reasonable period.
3. The grievance Redressal cell of the college shall monitor status and progress of grievance
Redressal and shall furnish report on grievance Redressal position to the Principal.
Powers:
- In case of any grievance the members of the cell are empowered to sort out the
problems at their level through discussion with students.
- In case the members fail to find out any solution then the matter is referred to the
Principal for final commitment on the matter.
- Considering the nature and depth of the grievances due inquiry is made by the
members of the cell and through personal discussion the matter is solved. If anybody
is found to be guilty for any kind of nuisance he or she is given punishment with due
consideration with the Principal. The nature of punishment, information to the police
(if situation arises for so) and expelling from the college are as per the rule of the
institute.
Exclusions:
The grievance Redressal cell shall not entertain the following issues:
• Decisions of the Governing body, Academic council, Board of studies and other
administrative or academic committees constituted by the University.
• Decisions with regard to award of scholarship, fee concessions, medals etc;
• Decisions made by the University with regard to disciplinary matters and misconduct.

Page 4 of 5
• Decisions of the University about admissions in any courses offered by the institute.
• Decisions by competent authority on assessment and examination result.
Composition:
The cell is having the provision of being reconstituted every year if situation arises for so by the
Principal himself along with suggestions sought from the in charge administrative body. Care has
to be taken to select staff members from each stream.

Page 5 of 5

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy