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Deep Freeze Enterprise User Guide

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Last modified: October, 2019

© 1999 – 2019 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Deep Freeze Cloud,
Faronics Core Console, Faronics Anti-Executable, Faronics Anti-Virus, Faronics Device Filter, Faronics Data
Igloo, Faronics Power Save, Faronics Insight, Faronics System Profiler, and WINSelect are trademarks
and/or registered trademarks of Faronics Corporation. All other company and product names are
trademarks of their respective owners.
Protected by patents: US 7,539,828 | US 7,917,717 | US 9,152,824 | US 9,785,370

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Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About Faronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Deep Freeze Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Deep Freeze Enterprise Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing Deep Freeze Enterprise Configuration Administrator and Enterprise Console . . . . . . . . 18
Customization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Re-Initializing the Customization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Update Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
One Time Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Deep Freeze Enterprise Configuration Administrator . . . . . . . . . . . . . . . . . . . . . 25

Accessing the Configuration Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Toolbar and Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Passwords Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Drives Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Frozen Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Existing ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Always Thaw External Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Workstation Tasks Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Idle Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Batch File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Thawed Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Windows Update Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Batch File Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Advanced Options Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Stealth Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

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License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Creating Workstation Install Program and Workstation Seed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Deep Freeze Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Applying Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Editing Deep Freeze Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Deleting Deep Freeze Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Exporting Deep Freeze Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configuration Generator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Configuration Generator from Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configuration File Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deep Freeze Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Launching the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Activating the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
View Columns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Status Based Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Managing Communication Between the Console and Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Configuring the Local Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Editing or Removing a Local Service Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring Proxy Server Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Remote Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Setting up Remote Control Enabled Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Connecting to a Remote Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Managing Deep Freeze with the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Reboot Thawed/Reboot Thawed Locked for an Assigned Number of Times . . . . . . . . . . . . . . . . . . 79
Sending Messages to Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Updating a Deep Freeze Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Run Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Remote Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Push and Launch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Format ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Delete ThawSpace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Viewing the Console Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Target Installing Deep Freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Updating Deep Freeze Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Thawed Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Manual Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
License Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Scheduling Deep Freeze Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Editing Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Assigning Computers to Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Adding a Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Editing a Task. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Pausing a Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Resuming a Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

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Deleting a Task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Executing a Task Immediately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Scheduled Task Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Managing Network and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Adding a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Building a User-Defined Group Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Importing Groups from Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Adding Computers to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Configure Custom Actions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Control with RDC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Remote Execute with PsExec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Push and Install MSI file with PsExec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Push and Launch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Remote Launch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Deleting, Importing and Exporting Custom Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Console Customizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Deep Freeze Enterprise Console Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Installing Deep Freeze on the Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Attended Install or Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Uninstalling Deep Freeze on the Workstation via the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Silent Install or Uninstall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Example Command Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Silent Install or Uninstall Using a Shortcut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Network Install on Multiple computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Installing Over Existing Deep Freeze Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Installing Using Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Target Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Check for Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Managing Deep Freeze Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Login Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Launching Deep Freeze on Touchscreen Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Status on Next Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Clone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Password Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Network Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
ThawSpace Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Permanent Software Installations, Changes, or Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Managing Anti-Virus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Anti-Virus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Migrating to the New Anti-Virus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Enable Anti-Virus on Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Install Anti-Virus Client on the workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

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Anti-Virus Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Creating Anti-Virus Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Applying Anti-Virus Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Editing Anti-Virus Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Deleting Anti-Virus Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Using Faronics Anti-Virus from the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Anti-Virus Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Scheduling Anti-Virus Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Using Anti-Virus on the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Launching Anti-Virus on the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Scanning the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Scanning a File or a Folder via Right-Click . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
View Scanning History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
View and Take Action on Quarantined Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Updating Anti-Virus Definitions on the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Managing Anti-Virus on the Workstation via the System Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Check for Anti-Virus Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Update Faronics Anti-Virus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Updating Anti-Virus Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Uninstall Anti-Virus Client from the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Disable Faronics Anti-Virus from the Enterprise Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Deep Freeze Command Line Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Deep Freeze Command Line Control (DFC.EXE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
DFC Return Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Deep Freeze Command Line Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Faronics Anti-Virus Command Line Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Appendix A Ports and Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Appendix B Network Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Example 1 – Single Subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Example 2 – Multiple Subnets, One Local Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Example 3 – Multiple Ports, Console Accessed Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Example 4 – Multiple Subnets, Multiple Local Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Appendix C Troubleshooting a Remote Console Connection . . . . . . . . . . . . . . . . . . 183

No Clients In the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Port is in Use Error When Starting the Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Appendix D Creating a Customized Deep Freeze Enterprise Console . . . . . . . . . . . . 185

Appendix E Deep Freeze Action Files – RDC Example . . . . . . . . . . . . . . . . . . . . . . . . 187

Deep Freeze Action Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Action File Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Deep Freeze Action File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

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Console Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

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Deep Freeze Enterprise User Guide

 | 9

Preface

This user guide explains how to install, configure and use Deep Freeze Enterprise.

Topics

Important Information
Technical Support

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| Preface

Important Information

This section contains important information about your Faronics Product.

About Faronics
Faronics delivers market-leading solutions that help manage, simplify, and secure
complex IT environments. Our products ensure 100% machine availability, and have
dramatically impacted the day-to-day lives of thousands of information technology
professionals. Fueled by a market-centric focus, Faronics’ technology innovations benefit
educational institutions, health care facilities, libraries, government organizations, and
corporations.

Product Documentation
The following documents form the Deep Freeze Enterprise documentation set:
• Deep Freeze Enterprise User Guide – This is the document you are reading. This
document guides you how to use the product.
• Deep Freeze Enterprise Release Notes – This document lists the new features and
known issues and closed issues.

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Technical Support

Every effort has been made to design this software for ease of use and to be problem
free. If problems are encountered, contact Technical Support.

Email: support@faronics.com
Phone: 800-943-6422 or +1-604-637-3333
Hours: 7:00am to 5:00pm (Pacific Time)

Contact Information
• Web: www.faronics.com
• Email: sales@faronics.com
• Phone: 800-943-6422 or +1-604-637-3333
• Fax: 800-943-6488 or +1-604-637-8188
• Hours: 7:00am to 5:00pm (Pacific Time)
• Address:

Faronics Technologies USA Inc.

5506 Sunol Blvd, Suite 202
Pleasanton, CA, 94566 USA

Faronics Corporation (Headquarters)

609 Granville Street, Suite 1400
Vancouver, BC V7Y 1G5
Canada

Faronics EMEA
8, The Courtyard, Eastern Road
Bracknell, Berkshire
RG12 2XB, United Kingdom

Faronics Pte Ltd

6 Marina Boulevard
#36-22 The Sail At Marina Bay
Singapore, 018985

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Deep Freeze Enterprise User Guide

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Introduction

Deep Freeze protects the computers that are set to boot from the hard drive.
Configure the CMOS to boot from the hard drive only. The CMOS must be
password protected to prevent unauthorized changes. Deep Freeze protects
the Master Boot Record (MBR) when the computer is Frozen.

Topics

Deep Freeze Overview

System Requirements
Deep Freeze Enterprise Files

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| Introduction

Deep Freeze Overview

Faronics Deep Freeze helps eliminate computer damage and downtime by making
computer configurations indestructible. Once Deep Freeze is installed on a computer,
any changes made to the computer—regardless of whether they are accidental or
malicious—are never permanent. Deep Freeze provides immediate immunity from many
of the problems that plague computers today—inevitable configuration drift, accidental
system misconfiguration, malicious software activity, and incidental system degradation.
Faronics Anti-Virus can now be managed using Deep Freeze Enterprise (a separate
license is required for Faronics Anti-Virus). Faronics Anti-Virus provides protection from
security threats without slowing down computers due to slow scan times and large
footprints. Built with next-generation technology, Faronics Anti-Virus gives you powerful
anti-virus, anti-rootkit and anti-spyware software in-one. This protects you against
today’s highly complex malware threats while providing seamless integration with Deep
Freeze.
Deep Freeze integration with Faronics Anti-Virus ensures your protection is up-to-date in
the simplest way possible, providing deployment and management capabilities through
Deep Freeze Enterprise Console. Designed to work together seamlessly, Faronics
Anti-Virus is updated even while workstations are Frozen, offering the most
comprehensive protection system.

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System Requirements

• Deep Freeze and Faronics Anti-Virus workstations are supported on:

 Windows 7 (32 and 64-bit)
 Windows 8.1 (32 and 64-bit)
 Windows 10 version 1903 (32 and 64-bit)
 Windows Server 2008 R2 (32 and 64-bit)
 Windows Server 2012 (64-bit)
 Windows Server 2016 (64-bit)
 Windows Server 2019 (64-bit)
 Windows Embedded 7 and 8
• Deep Freeze requires 10% of the hard drive to be left as free space
• The Deep Freeze Enterprise Configuration Administrator and Enterprise Console are
supported on:
 Windows 7 (32 and 64-bit)
 Windows 8.1 (32 and 64-bit)
 Windows 10 version 1903 (32 and 64-bit)
 Windows Server 2008 R2 (32 and 64-bit)
 Windows Server 2012 (64-bit)
 Windows Server 2016 (64-bit)
 Windows Server 2019 (64-bit)

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| Introduction

Deep Freeze Enterprise Files

Deep Freeze uses different colored icons to represent its components. Files identified by
a red icon should generally only be installed on an administrative computer.

Icon Definition

Deep Freeze Enterprise Configuration Administrator and Enterprise

Console installation file.

The Configuration Administrator application is used to create

customized, pre-configured, computer installation program files and
Workstation Seeds.

The Enterprise Console application is used to centrally deploy,

monitor, manage, and maintain Deep Freeze installations.

A customized Deep Freeze workstation installation file is created in

the Configuration Administrator and deployed to workstations within
the enterprise. This file includes the Workstation Seed. If the Deep
Freeze workstation installation file is installed, the Workstation Seed
is not required to be installed separately.

A Workstation Seed enables seamless communication between the

Enterprise Console and computers on a network. When the
Workstation Seed is installed on a computer, the computer becomes
visible on the Enterprise Console. Once a computer is visible on the
Enterprise Console, various actions such as Restart, Shutdown and
Wake-on-LAN can be performed on the computer remotely. Deep
Freeze can also be installed remotely on visible computer thereby
allowing Deep Freeze related actions on remote computers.

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Installing Deep Freeze

This chapter describes the installation process of Deep Freeze.

Topics

Installation Overview
Customization Code
One Time Passwords

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Installation Overview

Installing Deep Freeze Enterprise Configuration Administrator and Enterprise

Console
The Configuration Administrator is intended to be installed only on the computer used
to administrate Deep Freeze. The Configuration Administrator is used to create
customized Deep Freeze installation files and Workstation Seeds. The Deep Freeze
Enterprise Console installs automatically with the Deep Freeze Enterprise Configuration
Administrator.

If you are using Deep Freeze 6.5 (or higher), you have the option to
automatically upgrade the Enterprise Console, Configuration Administrator,
and Deep Freeze install/configuration files (under the Install Programs
folder) during installation while installing Deep Freeze 8.1 (or higher). The
Customization Code is not required while upgrading Deep Freeze.

Complete the following steps to install the Configuration Administrator:

1. Double-click the file DFEnt.exe to begin the installation process. The following screen
appears:

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2. Click Next. Read and accept the license agreement. Click Next.

3. Enter the License Key in the License Key field or select the Use Evaluation checkbox to
install in Evaluation mode. Click Next. (Deep Freeze will automatically activate the
workstation licenses. Deep Freeze must be activated within 30 days to avoid expiry.)

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4. Enter the License Key in the License Key field or select the Use Evaluation checkbox to
install in Evaluation mode. Click Install.

5. The Customization Code screen appears.

6. Specify the Customization Code and click Next. The Customization Code must be a
minimum of eight characters.

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Customization Code

The Customization Code is a unique identifier that encrypts the Configuration

Administrator, the Enterprise Console, the computer installation files, the One Time
Password Generation System, and Deep Freeze Command Line Control. This code is not a
password that can be used to access Deep Freeze.
The Customization Code ensures that unauthorized administrators are prevented from
accessing or controlling a computer. Multiple Deep Freeze administrators controlling the
same group of computers must use a matching Customization Code.

The Customization Code must be recorded and guarded with care. Faronics
is unable to recover a lost or forgotten Customization Code.

Re-Initializing the Customization Code

If another administrator wants to create installation files with the same Configuration
Administrator using a different Customization Code, complete the following steps:
1. Run DFInit.exe.
2. This resets the existing Customization Code for the Configuration Administrator and
Enterprise Console.
3. Enter a new Customization Code.
4. Click OK for the new Customization Code to become active.

Update Mode
Update Mode can be used to automatically create updated versions of existing files of
Deep Freeze Enterprise by executing a special Update command. This command
completes two tasks:
• Updates previous versions of the Deep Freeze Enterprise Console and the Deep Freeze
Enterprise Configuration Administrator. (Found in Faronics > Deep Freeze Enterprise.)
• Updates any user created files stored in the Faronics > Deep Freeze Enterprise > Install
Programs folder.
The benefit of these updates is that a number of files can be updated to the latest version
while retaining their configuration data (created with an older version of Deep Freeze
Enterprise).
The command automatically updates files created by an administrator (.exe, .rdx) that are
present in the Faronics > Deep Freeze Enterprise > Install Programs directory, including the
following sub-directories:
• Workstation install files
• Workstation Seed files

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In the example below, the district office has received a new version of Deep Freeze
Enterprise Configuration Administrator and can automatically update any existing Deep
Freeze Workstation Install files and Workstation Seeds at a remote location.

The update command does not require a password, but does require a Customization
Code. Use the following command syntax:
\PathToFile\DFEnt.exe /update=”Customization Code” c:\dfupdate.log
• PathToFile must be replaced with the actual path to the installation file (DFEnt.exe)
• DFEnt.exe must be the actual name of the installation file (it may differ if it was
downloaded)
• Customization Code must be in quotes if there is a space in it
• Customization Code must match the old installation files’ Customization Code
The log file provides full details of exactly which files were updated.
The update process may take a few minutes to complete.
Update Mode does not update the existing version of Deep Freeze on computers.
Computers must be updated using the Enterprise Console.

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One Time Passwords

The One Time Passwords Generation System is used to generate temporary passwords for
Deep Freeze that expire at midnight on the day they were generated.
One Time Passwords dialog can be accessed from
• Tools > One Time Passwords in the Enterprise Console. For more information refer to
Using Deep Freeze Enterprise Console.
• File > One Time Passwords in the Configuration Administrator. For more information
refer to Using Deep Freeze Enterprise Configuration Administrator.
A One Time Password (OTP) can be useful if, for example, a Deep Freeze password is
forgotten or if a configuration file was created without any passwords defined. An OTP
can also be used to provide access to a computer for an individual performing
maintenance duties without requiring that individual to know the permanent Deep Freeze
password.
To create an OTP, complete the following steps:
1. Select either Password valid for one use only or Password valid for multiple uses. All
OTPs expire at midnight on the day they were created, regardless of type.
2. Enter the OTP Token from the computer that requires the OTP into the Token field. The
OTP Token for the computer is located in the logon dialog, as shown below.

3. Click Generate.

The Deep Freeze Command Line interface does not support the use of One
Time Passwords.

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| Installing Deep Freeze

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Using Deep Freeze Enterprise Configuration

Administrator

Topics

Accessing the Configuration Administrator

Passwords Tab
Drives Tab
Workstation Tasks Tab
Windows Update Tab
Batch File Tab
Advanced Options Tab
Creating Workstation Install Program and Workstation Seed

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| Using Deep Freeze Enterprise Configuration Administrator

Accessing the Configuration Administrator

Open the Configuration Administrator by selecting the following path from the Start
menu:
Start > All Programs > Faronics > Deep Freeze Enterprise > Deep Freeze Administrator
The Configuration Administrator provides various tabs to configure passwords, Frozen
drives, Workstation Tasks, Windows Updates, Batch Files, and Advanced Options. Once
the settings have been configured, a Workstation Install file can be created. The
Workstation Install file can be installed on the computers that need to be protected by
Deep Freeze. Deep Freeze Enterprise Configuration Administrator can also be accessed
from within the Deep Freeze Enterprise Console.

Toolbar and Menus

Toolbar
The Toolbar is available at the top of every tab in the Configuration Administrator.

Icon Function
Blanks out all existing configuration settings. Opens with default
New
configuration settings.

Open any saved .rdx, Workstation Installation file or Workstation Seed

Open
file.

Save a .rdx, Workstation Installation file or Workstation Seed file. File

Save name and path is listed at the bottom of the Configuration
Administrator in the status section.

Save As Save the configuration settings as a .rdx file.

Help Access the Deep Freeze Help file.

Create Workstation Installation File creates a customized installer for

installing on workstations. The workstations can then be managed from
the Deep Freeze Enterprise Console.
Create Create Workstation Seed File creates a seed that allows Deep Freeze
Console to communicate with workstations across the network. Once
the seed is installed on workstations, Deep Freeze Workstation
Installation File can then be deployed remotely.

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File Menu
The File menu contains the same options as those available on the Toolbar, with the
additions of the option to choose from the available languages and Password Protection.

Password Protection
Password Protection offers an additional layer of security for the administrator.
To password protect access to the Configuration Administrator, complete the following
steps:
1. Open the File menu and select Password Protection.
2. Select the Protect with password checkbox.
3. Enter and confirm the password.
4. Click OK to set the password or Cancel to exit the dialog without setting a password.

Store the password in a safe location. If the password is lost, you cannot
recover it. You will have to reinstall Deep Freeze.

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| Using Deep Freeze Enterprise Configuration Administrator

Passwords Tab

Deep Freeze Enterprise allows the administrator to choose up to 15 fixed passwords.

To create a password, complete the following steps:

1. Select Enable on the appropriate row.
2. From the Type drop-down list, choose the preferred kind of password. The following
options are available:
 Workstation – Designated for use at the workstation when the Login Screen is
launched.
 Command Line – For use with Command Line Controls. The Command Line Control
tool (DFC.exe) does not function unless at least one Command Line password is
defined.
3. Optional – For passwords, select the User Change checkbox to allow a user to change
the password at the computer.
4. Enter the password.

The password entered in the Password field is not hidden.

Do not use the same password for Command Line and the GUI.

5. To set a password to become active and expire on specified dates, select the Timeout
checkbox and use the drop-down calendars to specify an Activation date and
Expiration date.

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Drives Tab

The Drives tab is used to select which drives are to be Frozen (protected by Deep Freeze)
or Thawed (unprotected). You can also create a ThawSpace — a virtual partition hosted
on a local Frozen or Thawed drive where data can be saved permanently without being
deleted by Deep Freeze during a reboot.

Frozen Drives
By default, all drives are Frozen. To put a drive in a Thawed state, clear the checkbox of the
preferred drive.
While only local drives (partitions or physical drives) can be Frozen, all drive letters are
shown because the pre-configured installation file may be installed on many computers
with various hardware and software setups.

Example
In the above screen, the D: is not selected from the Frozen Drives list. Therefore, all drives
except D: are Frozen.

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ThawSpace
ThawSpace is a virtual partition that can be used to store programs, save files, or make
permanent changes. All files stored in the ThawSpace are retained after a restart, even if
the computer is Frozen. A ThawSpace can be created on a drive that is configured to be
Frozen or Thawed.
A ThawSpace can be set to automatically expand through the Automatically Grow option
to prevent running out of space. The ThawSpace will automatically expand by 25% of its
current size after reaching 25% free space or less. It will expand up to the maximum size
defined in ThawSpace configuration.

The ThawSpace will expand only in Thawed state.

Once the ThawSpace is expanded it will not be shrunk even when there is
more than 25% of free space or when updating workstation configuration
with smaller size for the given ThawSpace drive letter.

To create a single ThawSpace or multiple ThawSpaces using the Configuration

Administrator, complete the following steps:
1. Select the Drive Letter. The default letter is T:. However, it can be changed to any
available letter. The next available letter is automatically used if the selected drive
letter already exists on a computer when Deep Freeze is installed.
 When a Drive Letter is selected from the drop-down and used to create a
ThawSpace, it is removed from the drop-down.
 When a ThawSpace is removed, the corresponding Drive Letter is added back to the
drop-down.

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 The Drive Letter cannot be same as the Host Drive.

2. Click Add. The Add ThawSpace dialog is shown:

3. Enter the Size. This is the size of the ThawSpace. The maximum size is 1024 GB and the
minimum size is 16 MB.
 If the computer does not have enough free space to accommodate the selected
ThawSpace size, the size of the ThawSpace is adjusted downward to ensure proper
operation of the computer.
 If you select the Size less than 16 MB, the ThawSpace is set to 16 MB.
 If you select the Size more than 1024 GB (1 TB), the ThawSpace is set to 1024 GB
(1 TB).
4. Select the ThawSpace storage unit in MB or GB.
5. Select the Host Drive.
 The Host Drive is the drive where the ThawSpace is created.
 The storage required for the ThawSpace is used from the total storage available on
the Host Drive.
6. Select Visible or Hidden from the Visibility drop-down.
 If you select Visible, the drive will be visible in Windows Explorer.
 If you select Hidden, the drive will not be visible in Windows Explorer.
 However, the hidden drive can be accessed by typing the drive letter in Start > Run.
7. Check the Automatically grow ThawSpace to a maximum checkbox and configure the
maximum size of the ThawSpace.
8. Click Add to add the ThawSpace.

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Removing a ThawSpace
To remove a ThawSpace, select the ThawSpace and click Remove. The ThawSpace is
removed and the drive letter is now added back to the Drive Letter drop-down. Click
Remove All to remove all the ThawSpaces.

When a ThawSpace is removed in the Configuration Administrator, it will not

take effect until the configuration is applied on the workstation.
Before removing a ThawSpace, remove any profile redirections or Symbolic
Links.
Removing a ThawSpace will also remove the data stored in it.
A ThawSpace is not protected by Deep Freeze. Deploy standard data
protection options such as, Anti-Virus and backup procedures.

Example
In the above screen, a ThawSpace of 16 MB is created on the Host Drive C: and the
ThawSpace is designated with the drive letter T:. The ThawSpace T: is set to Visible and
can be accessed via the Windows Explorer.

It is recommended to assign Drive Letters towards the end of the alphabet

(X, Y, Z) in order to avoid automatic reassignment when a removable drive is
unplugged.

Existing ThawSpace
The Retain during install/uninstall checkbox is selected by default to prevent ThawSpaces
created during previous installations from being deleted. A dialog is always displayed
asking if the ThawSpace should be retained or deleted during an Attended Uninstall,
regardless of whether Retain during install/uninstall has been selected. This option is not
displayed if the uninstall is performed through the Enterprise Console.
Select Delete during configuration update to delete all the existing ThawSpaces on the
workstation and re-create while applying the configuration. The existing ThawSpaces and
the data in the ThawSpaces will be deleted and the new ThawSpaces as per the settings
will be created when the configuration is applied.
The Honor Group Policy settings for Hidden Drives ensures that the Group Policy settings
for hidden drives do not conflict with the Deep Freeze settings for hidden drives.
Hidden drive settings for Group Policies are user-specific. Hidden drive settings for Deep
Freeze are global if the Honor Group Policy settings for Hidden Drives option is disabled.

If there are no Group Policies for hidden drives, it is recommended to disable

this option.

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Always Thaw External Hard Drives

The Always Thaw External Hard Drives pane has two checkboxes, USB and IEEE 1394
(FireWire) and both checkboxes are selected by default. This ensures that the USB or IEEE
1394 (FireWire) hard drives are always Thawed.
If the USB and/or IEEE 1394 (FireWire) external hard drives checkboxes are cleared, the
drive is Frozen or Thawed according to the letter each drive mounts to in the Frozen
Drives section.
Network drives and removable media drives (floppy, memory keys, CD-RW, etc.) are not
affected by Deep Freeze and therefore cannot be Frozen.

Example
In the above screen, drives E: and F: are selected in the Frozen Drives pane.
Let us assume that E: corresponds to a USB hard drive and F: corresponds to an IEEE 1394
(FireWire) hard drive.
The USB and IEEE 1394 (FireWire) checkboxes are selected in the Always Thaw External
Hard Drives pane, the external hard drives would be Thawed.
The USB checkbox is selected. The IEEE 1394 (FireWire) checkbox is cleared. In this
example, the USB drive (D:) would be Thawed and the IEEE 1394 (FireWire) drive (F:) would
be Frozen.

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Workstation Tasks Tab

The Workstation Tasks tab allows you to schedule various tasks that run at the
workstation. The Workstation Tasks reside at the workstation and will run even if the
workstations lose their network connectivity or if they are unable to communicate with
the Deep Freeze Console. The Workstation Tasks are part of the Workstation Install File or
Deep Freeze Configuration (.rdx) file. The following Workstation Tasks are available:
• Windows Update – Schedule Windows updates. You can configure additional settings
in the Windows Update tab.
• Restart – Periodically restart workstations to bring them to the original configuration
or erase unwanted data.
• Shutdown – Shut down the workstations at a specified time every day to save power.
• Idle Time – Shut down or restart the workstations if they are idle for a specified
period of time.
• Batch File – Run a batch file on the target workstation. You can configure additional
settings in the Batch File tab.
• Thawed Period – Reboot Thawed for a specified period to perform manual software
installs, automated software installs via third-party tools or other permanent
configuration changes.
Each task is covered in detail in the following sections.

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Workstation Tasks vs. Scheduled Tasks: If communication between the

Enterprise Console and the target computer fails, the Workstation Tasks are
still executed since they exist on the target computer.
Tasks scheduled through the Scheduled Tasks Wizard in the Deep Freeze
Enterprise Console exist on the Console and not on the target computers.
Therefore, a continuous connectivity between the Console and the target
computer is required for the Scheduled Tasks to be executed. For more
information, refer to the Scheduling Deep Freeze Tasks section.

Overlapping tasks cannot be created in the Workstation Tasks tab. If a newly

created task overlaps with an existing task, a message is displayed.

A message can be displayed to the user for a maximum of 5 minutes. There

must be a gap of a minimum of 5 minutes between any two tasks.

A Workstation Task is triggered only when Deep Freeze is in a Frozen state.

Windows Update
Windows Update tasks are scheduled for downloading Windows Updates on the
workstation. Windows Updates can be downloaded even when the workstation is in a
Frozen state. A Windows Update task has a Start Time and an End Time. After
downloading Windows Updates, the workstation reboots in a Thawed state to apply.

Windows Updates can also be applied manually on the workstation by

selecting the workstation and via the command Run Windows Update from
the context-menu in the Deep Freeze Console. For more information, refer to
Managing Deep Freeze with the Console.

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The Windows Update task can be scheduled by completing the following steps:
1. Select Windows Update from the Task Type drop-down and click Add.
2. The following options are displayed:

 Name – Specify a name for the task.

 Day – Select the day, or specify if the task will occur on Weekdays or Weekends.
 Start – Select the Start Time.
 End – Select the End Time. The minimum interval is 15 minutes. Alternatively, you
can select When Windows Update completes. If the Windows Update Task is not
completed in 6 hours, Deep Freeze will end the task gracefully.

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 Allow user to cancel task – Select the checkbox if the user is allowed to cancel the
task before it starts.
 Attempt to wake up locally – Select this checkbox to wake up the workstation locally
without requiring any communication from the Enterprise Console.

Waking up the workstation locally depends on the hardware specifications of

your workstation. This option will work only if it is supported by your
hardware.

 Shutdown after task – Select the checkbox to shutdown the computer after the task.
 Disable Keyboard and Mouse – Select the checkbox to disable keyboard and mouse
during the task.
 Show message – Select the checkbox to display a message on the computer Before
and During the task. Specify the time interval in minutes and enter a brief message
to be displayed before the task starts.
3. Click OK. You will be taken to the Windows Update Tab to configure additional
settings if it has not been configured earlier.

The message This computer will reboot in %d for Windows Update is

displayed in the Message to be displayed before the task field. This message
can be edited. Add the word minutes in the message after %d to include the
word minutes as part of the message.

When scheduling the Windows Update task select the When Windows
Update completes option or ensure that you allow a sufficient time frame to
permit all required update activities. Review of Microsoft Security Bulletins
from the Technet web site
(http://technet.microsoft.com/en-us/security/bulletin) to consider the
appropriate time frame based upon the Critical and Security updates being
released.

If you are not using WSUS, Deep Freeze Windows Update process will only
apply non-user-intervention Critical and Security updates, as well as Feature
updates for Windows 10. If you are using WSUS, all WSUS approved updates
will be applied.
If you are not using WSUS, Windows Update task will always try to install
Feature updates whenever available for the current version of Windows 10
system. You can defer installing Feature updates by selecting Choose when
updates are installing under Advanced Options of Windows Updates system
settings, or enabling local computer policy Select when Preview Builds and
Feature Updates are received located in Computer Configuration >
Administrative Templates > Windows Components > Windows Update >
Windows Update for Business.
Alternatively, to apply other available updates, visit the Microsoft Update
Catalog site (http://catalog.update.microsoft.com) to obtain KB downloads
which can then be applied using a Deep Freeze Batch File Workstation Task.
Batch File tasks can also be used to apply other third-party software updates.

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The Deep Freeze Windows Update tab settings override the Windows
Update settings on the workstation.

Example
In the above screen, a Windows Update task has been created to perform Windows
Updates at the computer daily at 12:00 AM and end when Windows Update completes.
The task is configured to display a message to the user before Windows Update. The
keyboard and mouse are disabled.

Restart
The Restart task can be scheduled by completing the following steps:

1. Select Restart from the Task Type drop-down and click Add.

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2. The following options are displayed:

 Name – Specify a name for the task.

 Day – Select the day, or specify if the task will occur on Weekdays or Weekends.
 Start – Select the Start Time.
 Allow user to cancel the task – Select the checkbox if the user is allowed to cancel
the task before it starts.
 Show message – Select the checkbox to display a message on the computer before
the task starts. Specify the time interval in minutes and enter a brief message to be
displayed before the task starts.
3. Click OK.

The message This computer will reboot in %d seconds is displayed in the

Message to be displayed before the task field. This message can be edited.
Add the word minutes in the message after %d to include the word minutes
as part of the message.

Example
In the above screen, a Workstation Task has been created to restart the computer daily at
12:00 AM. The task is configured to display a message to the user 1 minute before the
Restart.

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Shutdown
The Shutdown task can be scheduled by completing the following steps:

1. Select Shutdown from the Task Type drop-down and click Add.
2. The following options are displayed:

 Name – Specify a name for the task.

 Day – Select the day, or specify if the task will occur on Weekdays or Weekends.
 Start – Select the Start Time.
 Allow user to cancel the task – Select the checkbox if the user is allowed to cancel
the task before it starts.
 Show message – Select the checkbox to display a message on the computer before
the task starts. Specify the time interval in minutes and enter a brief message to be
displayed before the task occurs.

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3. Click OK.

The message This computer will shutdown in %d seconds is displayed in the

Message to be displayed before the task field. This message can be edited.
Add the word minutes in the message after %d to include the word minutes
as part of the message.

Example
In the above screen, a Shutdown task has been created to shutdown the computer daily at
12:00 AM. The task is configured to display a message to the user 1 minute before the
Shutdown task.

Idle Time
The Idle Time task can be scheduled by completing the following steps:

1. Select Idle Time from the Task Type drop-down and click Add.
2. The following options are displayed:

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 Name – Specify a name for the task.

 Restart or Shutdown – Select Restart or Shutdown and specify the idle time in
minutes after which the task must take place.
 Start idle time countdown only after the first keyboard/mouse activity – This option
is only for the Shutdown task. Select this checkbox for the timer to start counting
only after the first keyboard or mouse activity. For example, if the idle time is
specified as 20 minutes, and this option is selected, the workstation task will
shutdown the computer 20 minutes after the first keyboard and mouse activity.
 Show message – Select the checkbox to display a message. Specify the time interval
in minutes and enter a brief message.

After the computer is started, the Idle Time counter becomes active only
after the first keyboard or mouse activity has been initiated. During a Remote
Desktop session, the Idle Time of the controlling computer is used to activate
the task.

3. Click OK.

Example
In the above screen, the Idle Time task is set to Restart when the computer is idle for 1
minute. A message is displayed to the user for 1 minute after the idle time has elapsed.
The computer will restart unless the user cancels the task in the message dialog
displayed.

Batch File
Batch File tasks are scheduled for executing batch files on the workstation. A Batch File
task has a Start Time and an End Time. During this period, the batch file is executed on
the workstation. You must configure additional settings in the Batch File tab for the Batch
File Task to work. You can configure to shutdown the workstation after the Batch File Task
is completed. Workstations will reboot Frozen after the batch file has been executed.

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The Batch File task can be scheduled by completing the following steps:
1. Select Batch File from the Task Type drop-down and click Add.
2. The following options are displayed:

 Name – Specify a name for the task.

 Day – Select the day, or specify if the task will occur on Weekdays or Weekends.
 Start – Select the Start Time.

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 End – Select the End Time. The minimum interval is 15 minutes.

 Allow user to cancel the task – Select the checkbox if the user is allowed to cancel
the task before it starts.
 Attempt to wake up locally – Select this checkbox to wake up the workstation
locally without requiring any communication from the Enterprise Console.

Waking up the workstation locally depends on the hardware specifications of

your workstation. This option will work only if it is supported by your
hardware.

 Shutdown after task – Select the checkbox to shutdown the computer after the task.
 Disable Keyboard and Mouse – Select the checkbox to disable keyboard and mouse
during the task.
 Show message – Select the checkbox to display a message on the computer Before
and During the task. Specify the time interval in minutes and enter a brief message
to be displayed before the task starts.
3. Click OK.
4. Go to Batch File Tab to configure additional settings.

The message This computer will reboot in %d for Batch File is displayed in the
Message to be displayed before the task field. This message can be edited.
Add the word minutes in the message after %d to include the word minutes
as part of the message.

Example
In the above screen, a Batch File task has been created to execute a Batch File at the
computer daily at 12:00 AM and end at 12.15 AM. The task is configured to display a
message to the user before the Batch File is executed. The keyboard and mouse are
disabled.

Thawed Period
Thawed Period tasks are scheduled to reboot the workstation is in a Thawed state. A
Thawed Period is useful for some applications that update automatically at regular
intervals. A Thawed Period is also useful for administrators to schedule maintenance and
make permanent changes to the computers. This may include installing new software,
updating software, configuration changes, and other maintenance functions. A Thawed
Period has a Start Time and an End Time.

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The Thawed Period can be scheduled by completing the following steps:

1. Select Thawed Period from the Task Type drop-down and click Add.
2. The following options are displayed:

 Name – Specify a name for the task.

 Day – Select the day, or specify if the task will occur on Weekdays or Weekends.
 Start – Select the Start Time.
 End – Select the End Time. The minimum interval is 15 minutes.
 Allow user to cancel task – Select the checkbox if the user is allowed to cancel the
task before it starts.
 Attempt to wake up locally – Select this checkbox to wake up the workstation locally
without requiring any communication from the Enterprise Console.

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Waking up the workstation locally depends on the hardware specifications of

your workstation. This option will work only if it is supported by your
hardware.

 Shutdown after task – Select the checkbox to shutdown the computer after the task.
 Disable Keyboard and Mouse – Select the checkbox to disable keyboard and mouse
during the task.
 Show message – Select the checkbox to display a message on the computer Before
and During the task. Specify the time interval in minutes and enter a brief message
to be displayed before the task starts.
3. Click OK.

The message This computer will reboot in %d for Maintenance is displayed in

the Message to be displayed before the task field. This message can be edited.
Add the word minutes in the message after %d to include the word minutes
as part of the message.

Example
Anti-Virus programs require regular virus definition updates to protect the system. Virus
definitions can be updated during a Thawed Period.
In the above screen, a Thawed Period task has been created daily between 12:00 AM and
12:15 AM. The user is not allowed to cancel the task before it starts. The computer will
shut down after the maintenance period. The keyboard and mouse are disabled during
the maintenance period. The task is configured to display a message to the user 5
minutes before the task starts. The following message will be displayed on the computer
at 11:55 AM The computer will reboot in 5 minutes to enter into a Thawed Period.
To ensure that the virus definitions are applied permanently, schedule the virus definition
update for your Anti-Virus program so that it starts after Deep Freeze successfully starts
the Thawed Period task and ends before Deep Freeze ends the Thawed Period task. This
ensures that the virus definitions downloaded and updated by the Anti-Virus program
stay permanently on the system. Hence the system is fully protected by Anti-Virus and
Deep Freeze.

Faronics Anti-Virus: Faronics Anti-Virus works with Deep Freeze and does
not require a Thawed Period task for updating virus definitions. Faronics
Anti-Virus can update virus definitions even when the computers managed
by Deep Freeze are in a Frozen state.
Other Anti-Virus Programs: All other Anti-Virus programs require
scheduling a Thawed Period task to update virus definitions. Refer to your
Anti-Virus program user guide for information on how the virus definitions
are downloaded. Alternatively, virus definitions can be applied manually
when the computers managed by Deep Freeze are in a Thawed state. You can
also schedule a no user intervention install of your virus definitions through a
Batch File Task.

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Windows Update Tab

The Windows Update tab allows you to customize settings for Windows Update. When
you first create a Windows Update Task, you will be given an option to modify the default
settings in the Windows Update tab. Modifying the default settings is not mandatory.
Windows Update will be performed even with the default settings. The settings in the
Windows Update tab will apply to all Windows Update tasks.

The Deep Freeze Windows Update tab settings override the Windows
Update settings on the workstation.

The settings in the Windows Update tab can be customized as follows:

Allow Deep Freeze to choose how Windows updates are downloaded: – Select this
checkbox to allow Deep Freeze to choose how Windows updates are downloaded. The
following options are available:
• Select the Windows Updates download options:
 Do not cache Windows updates – Select this option to download Windows updates
only during the Windows Update task.
 Cache Windows updates – Select this option to download when the workstation is
in a Frozen or Thawed state and install during the Windows Update Task. This option
creates a 10 GB ThawSpace and the Windows Updates are stored in the ThawSpace
to ensure that Windows Update files are persistent across multiple reboots.
For Windows 10 system only – When Cache Windows updates is selected, the drive
letter drop-down list is enabled. Select a drive letter from the drop-down list to
assign as the hidden drive letter for storing Windows Updates cache. The assigned
hidden Windows Updates cache drive letter will not be visible in Windows Explorer.

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The hidden drive letter is not visible on the workstations and is only available
for Windows 10 systems.

• Always retrieve updates from:

 Microsoft Windows Update website – Select this option to download updates
directly from the Microsoft Windows Update web site.
You can opt to download only Important and Security Updates or All Updates.
> Important and Security updates – Select this option to download only Critical,
Security, and Feature updates.

When choosing Important and Security Updates, Deep Freeze will also install
available Feature Updates for Windows 10.

> All updates – Select this option to download all updates.

 Windows Server Update Services (WSUS) – Select this option to download from
WSUS server. Specify the SUS/WSUS Server. Optionally, select Use WSUS Target and
specify the target. Microsoft SUS client and SUS/WSUS server can be downloaded
at: http://www.microsoft.com/wsus.

A log file is created for each individual workstation and is stored locally on
the workstation.
The default name for the Deep Freeze Windows Update Log file is
DFWuLogfile.log and can be found at:
C:\Program Files\Faronics\Deep Freeze\Install C-[X]\DFWuLogfile.log (32-bit
systems) and C:\Program Files (x86)\Faronics\Deep Freeze\Install
C-[X]\DFWuLogfile.log (64-bit systems).
• You cannot change the name or location of the log file.
• The Deep Freeze Log file and the Windows Update log file (at
c:\windows\windowsupdate.log) are very useful for troubleshooting your
Windows updates.
• X is an incremental value depending on how many times you have
installed Deep Freeze on the workstation.
Contact Faronics Support for help troubleshooting the DFWuLogfile.log (at
http://support.faronics.com).
Contact Microsoft Support for troubleshooting Windows Update Errors. (See
http://support.microsoft.com/kb/906602)
Also see Microsoft KB 902093 How to read the Windows Update log file found
at: http://support.microsoft.com/kb/902093/ or visit
http://support.microsoft.com.

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Batch File Tab

The Batch File tab allows you to customize settings for the Batch File task. When you
schedule a Batch File task from the Workstation Tasks tab, you must configure the
settings in the Batch File tab.

Configure the following options:

• Batch File Authentication
Select Microsoft Network and select if the account to be used is a System account or a
Specified user account. If you select Specified user account, specify the Login ID,
Password, and Domain. For Novell Network, select Novell, specify the Login ID,
Password, Tree, Context, and Server.

The default configuration using the Microsoft Network/System Account

authentication must be tested prior to using alternative credentials. Using
this machine level account often is sufficient to complete the task. Use of a
specified user account may be required if the batch file requires network
access to secure resources.

• Batch File Contents

Enter a custom batch file to run during the Batch File task. The same batch file applies
to all Batch File tasks. The following options are available when running custom batch
files:
 To clear the current batch file, click Clear.
 To load an existing file, click Import and browse to the location of the file.

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 To save the contents of the field, click Export and browse to the preferred save
location.
The batch file can be any command or series of commands that the command
processor can run. You can run custom scripts that require the use of a third-party
scripting engine by calling the script from the batch file as if it was being run from
the command line.

Batch Files allow you to use VB Scripts, PowerShell scripts, Ninite and other
third-party solutions. Contact your software vendor or refer to your
third-party solution user guide to know more about scripting solutions that
include no user intervention options.

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Advanced Options Tab

The Advanced Options tab is used to configure the network settings used by the
computers to communicate with the Console, configure various security options, and
administer License Keys.

Network
Communication between the Deep Freeze Enterprise Console and computers with Deep
Freeze installed can use two different modes: LAN Mode or LAN/WAN Mode.
• LAN – Select LAN to configure Deep Freeze to communicate within a Local Area
Network (LAN). LAN mode is a self-configuring mode that requires only a port
number. The default port is 7725. The port number can be changed if it is in conflict
with other programs on the LAN. In LAN mode, the Deep Freeze target computer and
the Enterprise Console find each other through UDP broadcasts. These broadcasts
only occur when computer or the Enterprise Console is started, ensuring that there is
little network traffic associated with target computer and Console communication.
• LAN/WAN – Select LAN/WAN to configure Deep Freeze to communicate in both a
LAN and a WAN (wide area network). LAN/WAN can be used in either a LAN or WAN
environment and over the Internet. This mode uses an IP address or the computer
name, along with a port number, to allow communication between the Enterprise
Console and the managed computers.
The following two methods are available to identify the Console:
• Specify the Console IP, which must be static

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• Specify the Console Name, in which case the IP can be dynamic (if valid DNS name
resolution is available as part of the domain infrastructure).
When the Enterprise Console is behind a firewall or a NAT (network address translation)
router, the firewall or router must be configured to allow traffic to pass through to the
Enterprise Console. Depending on the firewall or router, computers may need to be
configured with the IP address of the firewall so that traffic can be forwarded.

Deep Freeze automatically configures the required exceptions in the

Windows Firewall. It is not required to configure the Windows Firewall
manually.

For more information on configuring and using Deep Freeze in a specific network
environment, refer to Appendix B or contact Technical Support.
If a port number other than the default of 7725 (registered to Deep Freeze) is used, care
should be taken to ensure that there are no conflicts with applications already running on
the network. Well-known ports (0–1023) should be avoided and any Registered Ports
(1024–49151) should be checked for conflicts before deployment.

It is recommended to use ports in the unallocated range above 49152. Using

Port Segmentation, you can isolate a lab or building by port number by
configuring the Port Number on the workstations and in the Deep Freeze
Enterprise Console. Using this method, you can provide management
functions for a specific set of workstations and not your entire organization.
UDP and TCP port exceptions for these ports will be required. For more
information, refer to Example 3 – Multiple Ports, Console Accessed Remotely.

A complete listing of the ports assigned to various applications can be found on the
Internet Assigned Numbers Authority web site at
http://www.iana.org/assignments/port-numbers.

Advanced Options
• Disable Command Line options – This option is selected by default. Clearing this
checkbox allows for further customization of the Deep Freeze installation program
when using the Silent Install System. Selecting this option prevents the pre-existing
configuration choices from being changed during installation.
• Enable Deep Freeze local policies – For enhanced security, Deep Freeze removes the
following local privileges: debugging programs, modifying firmware, and changing
the system time; clear this option to use existing privileges.
• Allow user to change the clock – Select this option to allow Frozen users to adjust the
system clock. Enable this feature during Daylight Savings to allow Windows to update
the time automatically each season.
• Manage Secure Channel Password – Secure Channel Password is a feature of all
Windows operating systems and only applicable if the system is running in Windows
Server Domain Environment. Secure Channel Password is used for secure
communication between the server and workstations. The Secure Channel Password
is automatically changed based on the operating system settings. While using Deep

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Freeze, the newly changed Secure Channel Password is lost on reboot. The Manage
Secure Channel Password option avoids this situation. The Manage Secure Channel
Password feature of Deep Freeze changes the value of the Group Policy Maximum
machine account password age based on the Deep Freeze state (Frozen or Thawed).
 Select the Manage Secure Channel Password option if you want Deep Freeze to
manage Secure Channel Password.
When the workstation is Frozen – The workstation will not change the Secure
Channel Password. This ensures that the secure communication between the server
and the workstation is always maintained.
When the workstation is Thawed – The workstation will change the Secure Channel
Password and sync the password with the server.
 Do not select the Manage Secure Channel Password option if you do not want Deep
Freeze to manage the Secure Channel Password.
When the workstation is Frozen – When the Secure Channel Password is changed
and synced with the server, it resets to the old password on reboot.
When the workstation is Thawed – If the workstation is Thawed on the day the
Secure Channel Password is changed, the new password takes affect and the
workstation is synced with the server.

The Manage Secure Channel Password feature of Deep Freeze always

overrides the Group Policy Maximum machine account password age and
Disable machine account password changes.
Set the following in the Group Policy for the Manage Secure Channel
Password feature to work:
Domain Controller: Refuse machine account password changes to Not Defined

• Restart on Logoff – Select this checkbox to Restart the computer automatically when it
is logged off. If this option is selected, the computer is restarted when a user logs off
in a Frozen state.
• Protect MBR/GPT – Select this checkbox if you want Deep Freeze to protect the Master
Boot Record or the GUID Partition Table. If this option is selected, changes to the
Master Boot Record are reversed on reboot when the computer is in a Frozen state.
• Retain Windows Event Logs – Select this checkbox to retain Windows Event Logs.
Deep Freeze creates a 100 MB ThawSpace and stores all Windows Event Logs so they
are not erased upon reboot even when the computer is in a Frozen state. The log file is
recycled once it reaches 100 MB. The log files contain events related to Application,
Hardware, System and Security.
• Delay Frozen reboot to complete Windows updates – Select this option to delay
reboot into a Frozen state if configuration or installation for Windows updates are
pending. If you select this option and perform Windows updates (through means
other than Deep Freeze), rebooting into a Frozen State will ensure that all Windows
updates installation and configuration are completed before rebooting into a Frozen
state.

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If you select Delay Frozen reboot to complete Windows updates and install
Deep Freeze, the installer checks if all Windows updates are completed. If the
Windows updates are not completed, Deep Freeze installation will not
proceed. Complete Windows updates and try installing Deep Freeze again.
If you disable Delay Frozen reboot to complete Windows updates and install
Deep Freeze, ensure that all Windows updates are completed manually.
Disabling this option may result in the computer being stuck in a reboot
cycle due to incomplete Windows updates.

Example
On a Windows Domain Environment using Windows Server 2008 R2 that manages
multiple workstations, Secure Channel Password is used for secure communication
between the server and workstations.
In Deep Freeze Enterprise Configuration Administrator, go to the Advanced Options tab
and select Manage Secure Channel Password. Create the Workstation Install file and
deploy it to the workstation.
Set the following in the Group Policy for the Manage Secure Channel Password feature to
work:
Domain Controller: Refuse machine account password changes to Not Defined
Domain Member: Disable machine account password changes to Disabled
When the workstation is Frozen, the Secure Channel Password does not change. When
the workstation is Thawed, the Secure Channel Password is changed at the workstation
and synced with the server.

Stealth Mode
• Show Frozen icon in system tray – Select this option to display the icon to indicate
that Deep Freeze is installed and the computer is Frozen.
• Show Thawed icon in system tray – Select this option to display the icon to indicate
that Deep Freeze is installed but the computer is Thawed.
If the options to show a Deep Freeze icon in the System Tray are unchecked, the
keyboard shortcut CTRL+ALT+SHIFT+F6 must be used to access the logon dialog.

License
• License Key – Click Edit and enter the License Key. Click Update License.
• License Key Type – The License Key type is displayed. This field displays if this is an
Evaluation version or a full version.
• Expiry Date – The Expiry Date for Deep Freeze is displayed.

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The License Key can be updated in the following ways:

• Through the Workstation Install file – The License Key is updated in the Configuration
Administrator and a Workstation Install file is created. The License Key is now part of
the Workstation Install file.
• Through the Enterprise Console – The License Key can be updated directly on the
Enterprise Console. When the License Key is updated in the Enterprise Console, it is
automatically updated on all connected computers. For more information on updating
directly through the Enterprise Console, refer to the Licensing section.
• Manually on each computer – The License Key can be updated manually on each
computer. For more information, refer to the Status Tab section.

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| Using Deep Freeze Enterprise Configuration Administrator

Creating Workstation Install Program and Workstation Seed

To create customized Deep Freeze installation program files with all of the options that
were configured in the previous sections, click the Create button in the Configuration
Administrator toolbar and select Create Workstation Install Program.

The default file name for this program is DFWks.exe. We recommend that
you keep the default name, but in larger deployments you may want to suffix
it with information related to its configuration such as:
DFwks_10gbThawSpace.exe or DFWks_NoMaintenance.exe or
DFwks_Wed-5pmUpdates.exe to assist in organization and identification of
the installer functions. The same recommendation applies for Deep Freeze
Configuration files (.rdx) as well.

This file can then be used to install Deep Freeze on computers using:
• Attended Install (install based on user input)
• Silent Install system – Install that does not inform user of progress or provide
messages during installation). For more information on the Silent Install command,
refer to Silent Install or Uninstall.
• Target Install – Through the Deep Freeze Enterprise Console for workstations that
already contain a Seed or previous version of Deep Freeze that has been created with
the same Customization Code.
To create a Workstation Seed, click the Create button in the Configuration Administrator
toolbar and select Create Workstation Seed. The Workstation Seed is a lightweight

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program that allows administrators to remotely install and control computers from the
Enterprise Console. The Workstation Seed can be installed as part of a master image and
then deployed via imaging software. All computers on the LAN with the Workstation Seed
installed are displayed in the Enterprise Console. The default file name for this program is
DFWksSeed.exe.
All files are saved to Deep Freeze Enterprise > Install Programs folder by default. A
different location can be chosen and the file name can be changed if required. To set up
another location as the default location, select the preferred location for saving the
installation programs and Workstation Seeds and click Save. Check the Set this folder as
the default location save location checkbox when prompted. Click OK.
It is recommended that a naming convention is used if you are creating multiple
customized installation files.

DFwks.exe, DFwksseed.exe, and depfrz.rdx files can be created and deployed

interchangeably to any Deep Freeze computer that uses the same
Customization Code. The Deep Freeze Seed can be used as a template/place
holder to ensure your basic elements such as passwords, Network
Configuration or standardized workstation tasks are all consistent. The seed
will not utilize any of the configuration settings but will hold them in the file.
To use the file as a template simply open the DFwksseed.exe file using the
Configuration Adminstrator and make any required changes. Then, to create
workstation installation click Create > Create Workstation Installation File.

It is recommended to restrict the use of the Configuration Administrator in

larger environments for security reasons. This can be done by password
protecting the Deep Freeze Administrator or alternatively, making it
unavailable by removing the DFadmin.exe file from the c:\program
files\faronics\Deep Freeze Enterprise folder. This file can be moved to the
Domain Administrator’s workstation and deleted from the Common Deep
Freeze Enterprise Console. It can be restored by copying it from another
installation of the same version and authorizing using the OTP password or
by reinstallation or upgrade of Deep Freeze Enterprise using the same
Customization Code.

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Using Deep Freeze Enterprise Console

This chapter describes using the Deep Freeze Enterprise Console.

Topics

Deep Freeze Configuration

Configuration Generator
Deep Freeze Enterprise Console
View Columns
Status Based Selection
Managing Communication Between the Console and Workstations
Remote Consoles
Connecting to a Remote Console
Managing Deep Freeze with the Console
Licensing
Scheduling Deep Freeze Tasks
Assigning Computers to Scheduled Tasks
Managing Network and Groups
History
Adding Computers to a Group
Configure Custom Actions
Console Customizer
Deep Freeze Enterprise Console Shutdown
Installing Deep Freeze on the Workstation
Uninstalling Deep Freeze on the Workstation via the Console
Silent Install or Uninstall
Check for Updates

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Deep Freeze Configuration

Deep Freeze Configuration is a group of settings that defines the behavior of Deep
Freeze on the workstation. Deep Freeze Configurations can be created and applied
through the Deep Freeze Console.
Complete the following steps to create a Deep Freeze configuration:
1. Launch Deep Freeze Console.
2. Go to Network and Groups > Available Configurations > Deep Freeze.
3. Right-click and select Create New Configuration.

4. Select or specify the settings for each tab as described in Using Deep Freeze
Enterprise Configuration Administrator.
5. Specify the name of the configuration and click OK.
6. Optionally, select Export As > Workstation Seed or Export As > Workstation Installer
from the drop-down to export the configuration.
7. Click OK.

Applying Deep Freeze Configuration

Once a configuration is created, it can be applied to multiple workstations.
Complete the following steps to apply the Deep Freeze configuration:
1. Go to Workstations pane.
2. Select one or more workstations.
3. Right-click and select Update Configuration > Deep Freeze > [Configuration Name].
The configuration is applied on the selected workstation(s).

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If you change the Deep Freeze Configuration for Passwords, Workstation

Tasks, or Restart on Log off, and apply the configuration, the settings are
applied on the fly.
If the Delete during configuration update option was selected when creating
the install file, existing ThawSpaces and the data in the ThawSpaces will be
deleted and the new ThawSpaces as per the settings will be created when the
configuration is applied.
All other settings require a reboot for the settings to take effect. Disable
Command Line changes cannot be modified by applying configuration
changes.

Editing Deep Freeze Configuration

Complete the following steps to edit the Deep Freeze configuration:
1. Go to Networks and Groups Pane in Enterprise Console.
2. Select Available Configurations > Deep Freeze > [Configuration Name].
3. Right-click on the selected configuration and select Edit Selected Configuration.
4. Edit the settings as required.
5. Click OK.

Deleting Deep Freeze Configuration

Complete the following steps to delete the Deep Freeze configuration:
1. Go to Networks and Groups Pane in Enterprise Console.
2. Select Available Configurations > Deep Freeze > [Configuration Name].
3. Right-click on the selected configuration and select Delete Selected Configuration.
4. Click Ok.

Exporting Deep Freeze Configuration

Complete the following steps to export the Deep Freeze configuration:
1. Go to Networks and Groups Pane in Enterprise Console.
2. Select Available Configurations > Deep Freeze > [Configuration Name].
3. Right-click on the selected configuration and select Export As. There are three options:
 Select Workstation Installer. Specify a name and click Save.
 Select Workstation Seed. Specify a name and click Save.
 Select Configuration File. Specify a name and click Save.

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Configuration Generator

Deep Freeze Console provides a tool called the Configuration Generator to automatically
create Deep Freeze Installation or Deep Freeze Configuration files based on the
parameters specified in a CSV file. A Sample CSV file is provided which can be edited to
include unlimited entries. The parameters for the settings in CSV file are identical to the
settings in the Deep Freeze Enterprise Configuration Administrator. The column title in
the CSV file represents the particular setting and the row represents an entry for a single
Deep Freeze Configuration or Deep Freeze Installation file.
Complete the following steps to generate multiple Deep Freeze Installation files using
the Configuration Generator:
1. Launch Deep Freeze Console. Go to Tools > Configuration Generator. Alternatively, you
can also launch it from the Deep Freeze Enterprise Configuration Administrator from
File > Configuration Generator.

2. Click Browse in the Configuration Generator.

3. Select the configuration file (.csv) file.
4. Click Generate.
Deep Freeze Installation file or Deep Freeze Configuration files are created.

If you are using the Configuration Generator for the first time, click Sample
CSV to download a template of the file. You can update the Sample CSV file
with the values required for generating the Deep Freeze Installation or Deep
Freeze Configuration files. It is recommended to save the file with a more
descriptive name.

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Using Configuration Generator from Command Line

You can also generate the Deep Freeze Installation or Deep Freeze Configuration files
from the command line. Launch the command line from the Deep Freeze Installation
location, provide the following parameters and press enter:
32-bit systems:
[System Drive]:\Program Files\Faronics\Deep Freeze
Enterprise\DFAdmin.exe import [PATH\ConfigurationFile.csv]
64-bit systems:
[System Drive]:\Program Files (x86)\Faronics\Deep Freeze
Enterprise\DFAdmin.exe import [PATH\ConfigurationFile.csv]
The Deep Freeze Installation or Deep Freeze Configuration files are generated and saved
in the location specified in the CSV file.
If you are running the command in synchronous mode, specify the command as follows:
start /wait [System Drive]:\Program Files\Faronics\Deep Freeze
Enterprise\DFAdmin.exe import [PATH\ConfigurationFile.csv]

Configuration File Parameters

The following table explains the parameters in the Configuration File:
• Do not modify the column headings. Modifying the headings will lead to Deep Freeze
ignoring the particular cell values. The default values in the Deep Freeze Enterprise
Configuration Administrator will be used.
• For parameters with multiple entries, add multiple columns. For example, Passwords,
ThawSpaces etc., can have multiple columns like Password1Enable, Password2Enable,
ThawSpace1Drive, ThawSpace2Drive.
• Leaving the entry blank or deleting an entire column will use the default value in the
Deep Freeze Enterprise Configuration Administrator. If the mandatory fields have no
values, or if the columns representing the mandatory fields are deleted, the Deep
Freeze Installation or Deep Freeze Configuration files will not be generated. An error
message will be generated and stored in the log file. Click the Review log file for failed
configurations link in the Configuration Generator to view the error log.
• Do not use a comma (,) for the name of the parameter or value.
• Parameter names and values are not case sensitive.
• Fields that require date will use the format yyyy/mm/dd.
• Fields that require time will use the format hh:mm:ss (24-hour clock).

Column/Parameter Description
FileName Specify the file name and path where the files will be saved.

Specify 1 for generating the Deep Freeze Configuration file. Specify 0 to

rdx
not generate the Deep Freeze Configuration file.

Specify 1 for generating the Deep Freeze Installation file. Specify 0 to

exe
not generate the Deep Freeze Installation file.

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Column/Parameter Description
Specify 1 for enabling the password 1. Specify 0 to disable the password
Password1Enable
1.

Password1Type Specify Workstation or Command Line.

Specify 1 if user is allowed to change. Specify 0 if the user is not allowed

Password1UserChange
to change.

Password1 Specify the password.

Specify 1 if password will timeout. Specify 0 if password will not

Password1TimeOut
timeout.

Password1Activation Specify the password activation date.

Password1Expiration Specify the password expiration date.

FrozenDrives Specify the Frozen drive letters in a single line (for example CDEF).

ThawSpace1Drive Specify the ThawSpace drive letter.

ThawSpace1Size Specify the ThawSpace size.

ThawSpace1SizeUnit Specify the unit whether MB or GB.

ThawSpace1HostDrive Specify the ThawSpace host drive letter.

Specify Visible if the ThawSpace is visible. Specify Hidden if the

ThawSpace1Visibility
ThawSpace is invisible.

Specify 1 for retaining the ThawSpace. Specify 0 for deleting the

RetainExistingThawSpace
ThawSpace.

Specify 1 to enable Honor Group Policy Settings. Specify 0 to disable

HonorGPSettings
Honor Group Policy Settings.

Specify 1 to keep USB external drives Thawed. Specify 0 to keep USB

USB
external drives Frozen.

Specify 1 to keep FireWire external drives Thawed. Specify 0 to keep

FireWire
FireWire external drives Frozen.

Specify 1 if the communication between workstation and Deep Freeze

LAN_WAN Console is LAN/WAN mode. Specify 0 if the communication between
workstation and Deep Freeze Console is not LAN/WAN mode.

Specify 1 to use the default port 7725. Specify 0 if the default port is not
UseDefaultPort
to be used.

Port Specify the port.

ConsoleIP_NAME Specify the Console IP, which must be static or the name.

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Column/Parameter Description
Specify 1 to disable the command line. Specify 0 to enable command
DisableCMD
line.

Specify 1 to enable Deep Freeze Local policies. For enhanced security,

Deep Freeze removes the following local privileges: debugging
EnableLocalPolicies
programs, modifying firmware, and changing the system time. Specify 0
to disable Deep Freeze Local policies.

Specify 1 to allow Frozen users to adjust the system clock. Specify 0 if

AllowChangeClock
Frozen users are not allowed to adjust the system clock.

Specify 1 to manage Secure Channel Password. Specify 0 to disable

ManageSCP
Secure Channel Password.

Specify 1 to Restart the workstation on logoff. Specify o to disable the

RestartOnLogoff
Restart the workstation on logoff.

Specify 1 to protect the Master Boot Record. Specify 0 if you do not

ProtectMBR
want Deep Freeze to protect the Master Boot Record.

Specify 1 to show Frozen icon in the system tray. Specify 0 to hide

ShowFrozenIcon
Frozen icon in the system tray.

Specify 1 to show Thawed icon in the system tray. Specify 0 to hide

ShowThawedIcon
Thawed icon in the system tray.

Specify 1 to Delay Frozen Reboot to complete Windows Updates.

DelayFrozenReboot Specify 0 to disable the Delay Frozen Reboot to complete Windows
Updates option.

Specify 1 for Batch Authentication. Specify 0 for no Batch

BatchAuthentication
Authentication.

UserAccount Specify 1 to use a user account. Specify 0 to use a system account.

LoginID Specify the login ID.

Password Specify the password.

Domain Specify the domain.

Tree Specify the Tree.

Context Specify the Context.

Server Specify the Server name.

BatchFile Specify the contents of the batch file. Only 1 line is supported.

Specify 1 to allow Deep Freeze to choose how Windows Updates are

AllowWUDownload downloaded. Specify 0 if Deep Freeze will not choose how Windows
Updates are downloaded.

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Column/Parameter Description
Specify 1 to Cache Windows Updates. Specify 0 if Windows Updates are
CacheWU
not to be cached.

Specify 1 to use WSUS for Windows Updates. Specify 0 if WSUS will not
WSUS
be used for Windows Updates

Specify 1 to use a WSUS Target. Specify 0 if a WSUS Target will not be

UseWSUSTarget
used.

WSUSServer Specify the URL for WSUS.

WSUSTarget Specify the WSUS Target.

Specify 1 to enable a Workstation Task. Specify 0 to disable a

Task1Enabled
Workstation Task.

Specify the type of task – Restart, Shutdown, Batch File, Windows

Task1Type Update or Idle Time task. The Start Time for the Idle Time task must be
0:00:00.

Task1Name Specify the name of the task.

Task1Day Specify the day.

Task1Start Specify the start time.

Task1End Specify the end time.

Specify 1 to allow user to cancel the task. Specify 0 if a user is not

Task1AllowCancel
allowed to cancel the task.

Specify 1 to shut down the workstation after the task. Specify 0 to if

Task1ShutdownAfterTask
Deep Freeze will not shut down the workstation after the task.

Specify 1 to disable keyboard and mouse. Specify 0 if keyboard and

Task1DisableInput
mouse are not to be disabled.

Task1ShowMessageFor Specify the number of minutes to show message.

Task1StartMessage Specify the message when the task starts. Only 1 line is supported.

Task1DuringMessage Specify the message during the message. Only 1 line is supported.

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Deep Freeze Enterprise Console

The Deep Freeze Enterprise Console displays the status of all Frozen, Thawed, and Target
computers on the network and allows the administrator to perform specific tasks on
those computers. Detailed status information is available with selective or group
reporting.
The Enterprise Console allows administrators to remotely perform the following tasks:
• Immediately Target Install computers
• Selectively Freeze, Thaw, or Thaw Lock one or more computers
• Lock or Unlock selected computers
• Restart or shutdown computers
• Stop scheduled maintenance
• Power on computers equipped with a Wake-on-LAN network card
• Update Deep Freeze software
• Schedule tasks directly from the Console
• Send messages to computers
• Import groups and containers from Active Directory
• Generate One Time Passwords
• Schedule Actions
• Customize the Enterprise Console
• Update the License Key
The Enterprise Console can only wake a computer from a powered-down state if the
computer is properly configured to power on when a Wake-on-LAN packet is received.

Launching the Enterprise Console

The Enterprise Console is installed with the Deep Freeze Enterprise Configuration
Administrator. Open the Console by selecting the following path from the Start menu:
Start > All Programs > Faronics > Deep Freeze Enterprise > Deep Freeze Console

Activating the Enterprise Console

As a security feature of Deep Freeze Enterprise the OTP feature prevents unauthorized
Deep Freeze Enterprise Console use. When the DFConsole.exe file is copied to a new
computer, the Console must be activated. When it is run for the first time on the new
computer, a dialog displays with an OTP Token.
The network administrator enters this token in the Configuration Administrator’s OTP
Generation System. An OTP is generated. Enter it in the dialog and the Console will run.
The computer on which the Enterprise Console is installed must not have an installation
of the Workstation Seed (using the same port) or a full Deep Freeze installation.

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Status Icons
The Enterprise Console displays the status of the computers on the local area network
with the following icons beside or above the computer name, depending on the view
selected:

Classic Modern Definition

Look Look

Target: Computers that have the Deep Freeze Workstation Seed installed but do not
have Deep Freeze installed; Deep Freeze can only be remotely installed on
computers with this icon

Computers with Deep Freeze installed in a Frozen state

Computers with Deep Freeze installed in a Thawed state

Computers with Deep Freeze installed in a Thawed Locked state

Computers that are currently powered down

Computers that are currently in Maintenance Mode

Computers whose communication with the Console has been interrupted

Computers that are Locked

Computers that are Thawed for the period longer than defined in the Thawed Alert
settings

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Classic Modern Definition

Look Look

Computers that are Thawed Locked for the period longer than defined in the
Thawed Alert settings

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View Columns

Deep Freeze Enterprise Console provides the ability to specify the columns that are
displayed in the Workstations pane. Complete the following steps to display the desired
columns:
1. Go to View > Columns.
2. Select the following columns to display:
 Configuration
 Configuration Date
 Expiry Date
 Installation File
 IP Address
 License Status
 Login Name
 MAC Address
 Operating System
 Port
 Status
 Thawed For
 ThawSpace Free
 Version
 Workgroup
 Anti-Virus

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Status Based Selection

You can select the workstations based on the Deep Freeze status on the managed
workstations. The status based selection can be done through the Select menu in the
Deep Freeze Enterprise Console. The Select menu has the following options:
• Select All Frozen – Selects the workstations in Frozen state. Workstations that are
Frozen and Locked are also selected.
• Select All Thawed – Selects the workstations in Thawed state. Workstations that are
Thawed and Locked are also selected.
• Select All Target – Selects all the target computers where Deep Freeze can be installed.
• Select All – Selects all workstations.

The following selection options are available from the Status pane as well:
• Frozen – Selects the workstations in Frozen state. Workstations that are Frozen and
Locked are also selected.
• Thawed – Selects the workstations in Thawed state. Workstations that are Thawed and
Locked are also selected.
• Target – Selects all the target computers where Deep Freeze can be installed.
• History – Displays the history.
• Total – Selects all workstations.
The status pane on Deep Freeze Enterprise Console can also be used to select and display
the workstation count for a particular state.

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Managing Communication Between the Console and Workstations

There are two types of connections from Console to workstation and Console to Console:
1. Local connections – Connections that can only be accessed by the Enterprise Console
that hosts those connections.
2. Remote control enabled connections – Connections that can be accessed by the
Console that hosts as well as other Consoles connected remotely.

The Server Service for Deep Freeze 6.5 will not automatically update the
Server Service for Deep Freeze 6.4 or lower. Both services can be installed on
the same computer, but only one service can run at a time.

A computer can lose communication with the Console for any of the following reasons:
• The computer is powered off manually or is shut down without warning
• The network is experiencing heavy traffic or outages
• The computer’s network settings are changed to point to a new Console
In most cases, communication with the computer is re-established when the computer is
powered on or when the conditions causing the communications breakdown are
rectified. It may take several minutes for the computer to report back to the Console and
re-establish communication. If communication cannot be re-established, contact
Technical Support for troubleshooting steps.

Configuring the Local Service

The local service is a service that sets up and maintains connections to computers.

Enabling the Local Service

By default the local service will be installed and enabled when the Console is first run.
To enable the local service again if it has been disabled (and/or uninstalled)
1. Select Tools > Network Configuration.

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2. Select the Enable local service checkbox to enable it.

Disabling the Local Service

Clearing the Enable local service checkbox and clicking OK displays the option to either
disable the local service or uninstall the local service.

Adding a Local Service Connection

1. To add local service connection, select Tools >Network Configuration.
2. To add a connection select Add and specify the port number (7725 in this case).
3. To enable the Console to be controlled remotely, select Allow Remote Control
checkbox and specify a password.
After selecting Add, a connection that serves port 7725 will be created in the connections
list of the local service as well as the in the network pane of the Console.

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Editing or Removing a Local Service Connection

Once a Local Service connection has been added to it can be edited or removed through
the Tools > Network Configuration.
To edit a local service connection perform the following steps:
1. Ensure the Enable Local Service option is selected.
2. Select a port from the Local Service connections list and click Edit.
3. The edit dialog appears that allows for the port to be controlled remotely and
password protected.
4. To remove a port from the Local Service, highlight the port and click Remove. This
does not delete the entry from the Network and Groups pane in the Enterprise
Console. It simply removes it from the Local Service connections list.
5. To remove the entry form the network pane in the Console, select it and click the
Remove icon located in the sidebar.

Configuring Proxy Server Connection

If you are using a proxy server to connect to the Internet, you must specify the proxy
server settings for the following features to work correctly:
• Check for updates
• Announcements
• License Activation

Complete the following steps to specify the proxy server settings:

1. Select Tools > Network Configuration.
2. Go to the Proxy Server tab.

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3. Select the Enable Proxy Server checkbox to enable it.

4. Specify the following proxy server settings:

 Address – Specify the IP address of the proxy server.
 Port – Specify the port number for the proxy server.
5. This step is optional. Follow this step only if your proxy server requires authentication.
Select My proxy server requires authorization (logon credentials) checkbox and specify
the values for the following fields:
 Authentication Type – Select the authentication type.
 Username – Specify the username.
 Password – Specify the password.
 Domain – Specify the domain.
6. Click OK.

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Remote Consoles

A Remote Console is a Console that hosts one or more connections that allow other
Consoles to connect through. Existing connections must be edited to allow them to be
accessed remotely.

Setting up Remote Control Enabled Connections

To allow a connection to be accessed remotely perform the following steps:
1. Open Tools > Network Configurations.
2. Select the Enable local service checkbox.
3. Select a port from the list and click Edit.
4. Ensure Allow Remote Control is selected.
5. Specify a password.
6. Click OK.

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Connecting to a Remote Console

Once a Remote Console has been established by the hosting Console it can be accessed
by other Consoles from a different machine.
1. Select the Connect to Remote Console icon in the side bar or by right-clicking on the
network item. Upon selection the Connect to Remote Console dialog appears:

2. In the Connect to Remote Console dialog, specify the connection details such as
Remote Console Name, Remote Console IP, Port number, and Password. This
information is provided by the administrator of the host Console. Once entered, this
information can be retrieved by right-clicking a port in the Network and Groups Pane
and selecting Properties.

If the connection to a Remote Console has been severed, it can be

reconnected by clicking the Reconnect to Remote Console icon in the sidebar
or by right-clicking on an entry in the Network and Groups pane.

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Managing Deep Freeze with the Console

The Enterprise Console contains a toolbar at the top of the screen that allows quick
access to the functions of the Console.
Go to View > Classic Look to view the icons in Classic Windows format.

Go to View > Modern Look to view the icons in Modern Windows format.

These commands can also be accessed using the contextual menu, as shown below, that
appears by right-clicking on one or more computers. When a particular action is chosen,
the selected computer performs the action and the status icons update accordingly. If
multiple computers are selected, the action is applied only to the applicable computers.
For example, if you select computers that are Thawed and Frozen and apply the Reboot
Thawed action, only the Frozen computers will be Thawed. The action will not be applied
on the computers that are already Thawed.

Specific icons are disabled if the selected computer does not support that action. For
example, a computer that has a Target icon, will not show the option to be Thawed or
Frozen, because the program has not been installed yet.

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Reboot Thawed/Reboot Thawed Locked for an Assigned Number of Times

You can select to reboot a workstation in Thawed or Thawed Locked state for an assigned
number of times. When selected, this option will keep the workstation in a Thawed state
whenever it reboots for the next assigned restarts.
Complete the following steps:
1. Select one or multiple workstations.
2. Right-click and select Reboot Thawed or Reboot Thawed Locked.
3. Select the Thaw Computer(s) for next X restarts and assign the number of restarts.
Selecting this option will reboot the workstation in Thawed or Thawed Locked state
for the assigned restarts.
For example, when you assign ’3’ as the number of restarts, the workstation will remain
in a Thawed or Thawed Locked state after rebooting the next 3 times.
The maximum number of times you can select to reboot the workstation in Thawed or
Thawed Locked state is 99.

Sending Messages to Computers

To send a message to one or more computers, complete the following steps:
1. Select the computer(s) to send a message.
2. Right-click and select Send Message from the contextual menu.
3. Type the message in the dialog that appears and click Send. Alternatively, you can also
send a previously sent message from the history drop-down. A dialog appears asking
for confirmation to send the message to the selected computers.
4. Click OK to send or Cancel to close the dialog without sending the message.

Updating a Deep Freeze Configuration File

Complete the following steps to update the configuration on one or many computer(s)
with the settings of an existing .rdx file. (An .rdx file is a file containing the conditions
specified in the Deep Freeze Enterprise Configuration Administrator).
1. Right-click on the computer(s) and select Update with RDX file.
2. A message appears asking for an existing .rdx file to be located.

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3. Click OK. A standard Open File dialog appears to select an .rdx file.
4. Locate a file and click Open to update the configuration on the selected computer(s)
with the settings in the .rdx file. Click Cancel to cancel the configuration update.

Run Windows Update

Windows Updates can be applied on demand from the right-click context menu.
Complete the following steps to run Windows Updates on the workstation.
1. Right-click on the computer(s) and select Run Windows Update.
2. Click OK.
Windows Updates are applied on the selected workstation(s). The settings configured in
the Windows Update Tab tab are used.
Apart from applying Windows Updates on demand from the right-click context menu,
you can also schedule the Windows Updates task. For more information, refer to
Scheduling Deep Freeze Tasks on how to schedule a Windows Updates task.

If the Network options in the new configuration have changed, the

computer(s) may lose communication with the existing Enterprise Console. If
communication with the computers is lost, check the Network settings on
the updated computers to ensure that the port numbers and/or IP address of
the Console have not been changed.

Changes to passwords take effect immediately. All other changes take effect
after each computer is restarted. ThawSpace and/or Frozen Drives cannot be
changed through updating the configuration file.

Remote Launch
This feature allows IT administrators to remotely launch executable files on managed
workstations. File types supported are .exe (executables), .msi (MSI installers), .bat/.cmd
(batch script), .vbs (VB script), and .ps1 (PowerShell). When an MSI installer is selected,
Deep Freeze runs it using MSIEXEC.
You can also specify a web URL or FTP location for downloading and installing executable
files. The file will be automatically downloaded from the specified location and launched
on the workstation.
To remotely launch executables on workstations, complete the following steps:
1. An executable can be launched on workstations in one of the following ways:
 Right-click on one or more workstations and select Remote Launch from the context
menu.
 Scheduled through Deep Freeze tasks.

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2. Specify the values for the following fields or alternatively, select a previously specified
value from the history drop-down:

 Filename and Path – Specify the filename and path where the file is available on the
target computer. Alternatively, you can browse to select the executable. Or specify
a URL or FTP location. File types supported are .exe, .msi, .bat/.cmd, .vbs, and .ps1.
MSI installers are run in install mode by default. For example, if the executable
MyApplication.exe is available at C:/AppFolder, specify C:/AppFolder/MyApplication.
3. Specify the Command Line Parameters with environment variables (optional):
 Arguments – Specify the arguments that you want to apply with this executable. For
example, if the executable is run from the command prompt with the command
C:\AppFolder\MyApplication -o logFile.log, specify -o logFile.log for arguments. For
.msi files, specify the arguments that you would normally specify when launching a
.msi file with MSIEXEC. If you do not specify any argument for a .msi file, Deep
Freeze will automatically append "/i" (install). Deep Freeze also replaces any display
options with /qn, (quiet, no UI).
4. Click OK.
The file is remotely launched on the selected workstations.

Push and Launch

This feature allows IT administrators to push and launch executable files on managed
workstations.
You can also specify a web URL or FTP location for downloading and installing executable
files. The file will be automatically downloaded from the specified location and launched
on the workstation.
Complete the following files to push and launch files on managed workstations:
1. An executable can be launched on workstations in one of the following ways:
 Right-click on one or more workstations and select Push and Launch from the
context menu.
 Scheduled through Deep Freeze tasks.

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2. Browse to select the file path or specify the file path (or alternatively, select a
previously specified value from the history drop-down):

 Filename and Path – Specify the filename and path where the file is available on the
console computer. Alternatively, you can browse to select the executable. Or specify
a URL or FTP location. File types supported are .exe, .msi, .bat/.cmd, .vbs, and .ps1.
MSI files are run in install mode by default. For example, if the executable
MyApplication.exe is available at C:/AppFolder, specify
C:/AppFolder/MyApplication.
3. Specify the Command Line Parameters with environment variables (optional):
 Arguments – Specify the arguments that you want to apply with this executable. For
example, if the executable is run from the command prompt with the command
C:\AppFolder\MyApplication -o logFile.log, specify -o logFile.log for arguments. For
.msi files, specify the arguments that you would normally specify when launching a
.msi file with MSIEXEC. If you do not specify any argument for a .msi file, Deep
Freeze will automatically append "/i" (install). Deep Freeze also replaces any display
options with /qn, (quiet, no UI).
4. Click OK.
The file is pushed to the selected workstation and remotely launched on the selected
workstations.

Format ThawSpace
Deep Freeze Enterprise Console provides the ability to format a specific ThawSpace or all
ThawSpaces on managed workstations.
Complete the following steps to format ThawSpaces:
1. Select one or multiple workstations.
2. Right-click and select ThawSpaces > Format ThawSpace. Alternatively, you can click
the Format ThawSpace icon in the toolbar.

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3. The Format ThawSpace dialog is shown. Select All or select the specific drive to
format.

4. Select I understand there is no going back and everything within the ThawSpace(s) will
be permanently deleted.
5. Click OK.

The Format ThawSpace command deletes all data on ThawSpaces. The data
cannot be recovered once it is deleted. Backup important files before
formatting the ThawSpace.

Delete ThawSpace
Deep Freeze Enterprise Console provides the ability to delete a specific ThawSpace or
delete all the ThawSpaces on managed workstations.
Complete the following steps to delete ThawSpaces:
1. Select one or multiple workstations.
2. Right-click and select ThawSpaces > Delete ThawSpace. Alternatively, you can click the
Delete ThawSpace icon in the toolbar.
3. The Delete ThawSpace dialog is shown. Select All or select the specific drive to delete.

4. Select I understand there is no going back and the ThawSpace(s) will be permanently
deleted.
5. Click OK.

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Viewing the Console Log File

The Enterprise Console keeps a log of the status and activity history of all connected
computers. The log stores information for the previous 7 days. Information older than 7
days is automatically deleted from the log.

• To view the log file for one or many computers, right-click on the computer(s) and
select Show Log.
• To sort the log file, click on a preferred heading. The following columns are available:
 Workstation
 Domain
 Time
 Status
The Status column displays the current status of the computer and how the
computer was rebooted.
For example, if the computer was rebooted to a Thawed state through the console,
the status will display as Thawed (Console).
 IP Address
 MAC Address
 Applied Command (Frozen, Thawed, Restart, Shutdown)
 Installation File
• To export the log file click Export As and select Text or CSV. Specify the name of the
file and click OK.

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Target Installing Deep Freeze

Complete the following steps to remotely install a Full Workstation Installation on any
computer that has the Workstation Seed installed.
1. Right-click on one or multiple computers and select Install. A dialog is displayed,
asking if the installation should proceed. Click OK.
2. A dialog box appears to select the file to be installed on the remote computer.
3. Select the installation file to use and click Open.
4. The computer installs Deep Freeze and restarts.
5. Once the installation is complete, the Enterprise Console reflects the change in the
computer’s status, and displays it as Frozen.

Updating Deep Freeze Software

To update Deep Freeze computers (where Deep Freeze 7.7 or higher is installed) with a
new version of Deep Freeze, complete the following steps:
1. In the Enterprise Console, select the computers to be updated. The computers can be
in either a Frozen or Thawed state.
2. Right-click, and select Update Deep Freeze from the contextual menu.
3. The selected computers update to the new version of Deep Freeze software, but retain
all settings from the current version. The computers reboot twice to complete the
update.

Thawed Alerts
Thawed Alerts notify the administrator if a computer has been left in a Thawed state for a
specified period of time. Deep Freeze Enterprise Console will display the workstation icon
in red and the Thawed For column will display the number of hours the workstation has
been in a Thawed state.
Complete the following steps to set a Thawed alert:
1. Go to Tools > Thawed Alerts.
2. The Thawed Alerts dialog is displayed. Select Enable Thawed Alerts if the workstation is
Thawed for more than x hours. Select the value for x.

3. Select Do not alert if workstation is in maintenance mode if you do not want to be

alerted about workstations undergoing maintenance.
4. Click OK.

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Licensing

The License Key can be updated via the Deep Freeze Enterprise Console and the
workstation licenses can be activated either automatically or manually.
To activate the Deep Freeze workstation licenses automatically, complete the following
steps:
1. Launch the Deep Freeze Enterprise Console.
2. Go to Tools > Licensing.
3. The Licensing dialog is displayed.

4. Click Edit and enter the License Key in the License Key field.
5. Click Update License. This converts Deep Freeze from the Evaluation version to a
Licensed version. The License Key Type field displays the License Key. The Expiry Date
displays the date and time when the license expires.
Deep Freeze automatically activates each workstation license via the Enterprise Console
or by connecting directly to the Faronics License Activation Server.

Activation of your product license is necessary to authenticate your copy and

avoid product expiry. Deep Freeze workstations not activated within 30 days
cannot be Frozen.

The workstation will connect either via the local console or directly to the
Faronics Activation server and transmit to our secure servers certain
information relating to your computer (including product version, license
key, machine ID, OS version, MAC address, CPU ID, and console machine ID)
as and when an Internet connection is available.

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Manual Activation
To activate the Deep Freeze workstation licenses manually, first complete the steps 1-5
above. Thereafter, complete the following steps:
1. Click Activate Now. Two options are available:

 Select Activate Online to activate Deep Freeze workstation license over the Internet.
The license on the workstation is activated on clicking Next. The computer must be
connected to the Internet to Activate Online.
 Select Activate Offline to activate the Deep Freeze workstation license with Faronics
by email or by phone. Click Next. The Activate Offline screen is displayed:

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2. Click Create Offline Activation Request File and click Save. Send the file to
activation@faronics.com to receive an Activation Response File. Browse to select the
Activation Response File received from Faronics. Click Apply Offline Activation Request
File.

The License Key is automatically updated on all computers communicating with the
Enterprise Console. If a computer is offline (shut down or disconnected from the
network), the License Key is updated when the computer communicates with the
Enterprise Console.

License Icon
If you have workstations whose Deep Freeze licenses are not activated by Faronics
License Activation Server, an activation icon appears in the toolbar. You can activate the
workstations with pending activations either online or offline.
Complete the following steps to activate the workstations using the activation icon:
1. Click the drop-down on the activation icon.

2. Select Activate All Workstations Online. Deep Freeze Console contacts the Faronics
Licensing Server and activates the licenses. An Internet connection is required to
activate online.
3. Alternatively, select Activate All Workstations Offline. For more information about
offline activation, go to Manual Activation.

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Scheduling Deep Freeze Tasks

Deep Freeze Enterprise offers two types of Deep Freeze Tasks:

• Single Task – Contains only one Deep Freeze task
• Combination Task – Can contain up to 5 Deep Freeze tasks for a maximum of 20 hours.
A Combination Task cannot be run immediately and it can only be scheduled.
To schedule a Deep Freeze task in the Enterprise Console using the Scheduled Task
Wizard, complete the following steps:
1. Open the Scheduled Task Wizard in one of the following ways:
 Click Scheduler in the Network and Groups pane and click the Add Task icon
 Right-click on Scheduler in the Network and Groups pane, and choose Add Task
The following screen is displayed:

2. Double-click the preferred task or select the task and click Next. The following tasks
are available for Deep Freeze:
 Restart
 Shutdown
 Wake-On-LAN
 Reboot Frozen
 Reboot Thawed
 Reboot Thawed Locked
 Send Message
 Run Windows Updates

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 Remote Launch
 Push and Launch
 Update
 Format ThawSpace
3. In the following screen, enter a name for the task and choose the preferred task
execution schedule: Daily, Weekly, Monthly, or One time only. Task names must be
unique. No two tasks can have the same name. Click Next.

4. Depending on the choice of task execution, the time and date configuration options
that follow will vary. Click Next.

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5. Click Finish once the configuration is completed.

The default start time for a task is five minutes from the current time.

To schedule a Combination Task in the Enterprise Console using the Scheduled Task
Wizard, complete the following steps:
1. Open the Scheduled Task Wizard in one of the following ways:
 Click Scheduler in the Network and Groups pane and click the Add Task icon
 Right-click on Scheduler in the Network and Groups pane, and choose Add Task

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The following screen is displayed:

2. Select Combination Task and click Next.

3. In the following screen, enter a name for the task and choose the preferred task
execution schedule: Daily, Weekly, Monthly, or One time only. Task names must be
unique. No two tasks can have the same name. Click Next.

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4. Depending on the choice of task execution, the time and date configuration options
that follow will vary. Click Next.

5. Select the task from the drop-down and specify the time. Click the + sign to add
another task. Repeat the process to add up to 5 tasks for a maximum of 20 hours. Click
Next.

6. Review the list of tasks and click Finish.

Editing Scheduled Tasks

To edit Scheduled Tasks, right-click the task and select Edit Task. Follow steps 1-5 in
section Scheduling Deep Freeze Tasks.

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Assigning Computers to Scheduled Tasks

After a task has been scheduled, it appears under the Scheduler in the Network and
Groups pane of the Console.

To assign computers to a task, select the preferred computers from the Workstations
pane in the Console and drag them onto the preferred task. Or, drag a group onto the
task.
To see which computers are assigned to a specific task, click on the task. The assigned
computers appear in the Workstations pane.
To delete a computer from a task, right-click on the computer and select Remove from
Task.

Adding a Task
To add a task, right-click on Scheduler and select Add Task.

Editing a Task
To edit a task, right-click on the task and select Edit Task.

Pausing a Task
To pause a task, right-click on the task and select Pause Task.

Resuming a Task
To resume a task, right click on the task and select Resume Task.

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Deleting a Task
To delete a task, right-click on the task and select Delete Task.

Executing a Task Immediately

To execute a task immediately, right-click on the task and select Execute Task.

Scheduled Task Properties

To see the properties of a task, right-click on the task name and select View Properties.
The following screen displays:

Scheduled tasks will still execute even if the Enterprise Console is closed
provided the local service is enabled and the network connections are not
shutdown upon exiting the Enterprise Console.

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Managing Network and Groups

The Enterprise Console automatically arranges computers by their workgroup or domain.

Click the appropriate workgroup or domain to view the computers in that workgroup or
domain.
The Enterprise Console can be used to define specific groups in order to arrange
computers.

Adding a Group
The Add Group dialog allows you to configure multiple filters to sort the workstations
into different groups. This filter automatically updates the list of workstations based on
the changes in the selected parameters.
Complete the following steps to add a group with a Filter:
1. Right-click User Defined Groups in Network and Groups pane.
2. Select Add Group. The Add Group dialog is displayed:

3. Specify the Group Name.

4. Select Column.
5. Select Comparison.
6. Select Option And/Or if you are adding another filter.
7. Specify Value or Regular Expression.
8. Click Add.

The following table shows the Column, Comparison, Option, and Values.

Select Column Select Comparison Select Option Specify Value or Regular Expression
Equals
And Specify the Value or Regular
Workstations Not Equal To
Or Expression.
Regular Expression

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Select Column Select Comparison Select Option Specify Value or Regular Expression
Equals
And Specify the Value or Regular
Workgroup Not Equal To
Or Expression.
Regular Expression

Equals
Greater Than
Greater Than or Equal To And Specify the Value or Regular
IP Address
Less Than Or Expression.

Less Than or Equal To

Regular Expression

Frozen
Frozen and Locked
Thawed
Thawed and Locked
Equals Applying Windows Update
And
Status Not Equal To Applying Batch File
Or
Regular Expression Thawed Period
Maintenance Mode
License Expired
Workstation Seed
Unknown

Equals
And Specify the Value or Regular
Configuration Not Equal To
Or Expression.
Regular Expression

Equals
Greater Than
Greater Than or Equal To And
Configuration Date Specify the Date.
Less Than Or
Less Than or Equal To
Regular Expression

Equals
And Specify the Value or Regular
Installation File Not Equal To
Or Expression.
Regular Expression

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Select Column Select Comparison Select Option Specify Value or Regular Expression
Equals
Greater Than
Greater Than or Equal To And Specify the Value or Regular
Version
Less Than Or Expression.

Less Than or Equal To

Regular Expression

Equals
And Specify the Value or Regular
Operating System Not Equal To
Or Expression.
Regular Expression

Equals
And Specify the Value or Regular
MAC Address Not Equal To
Or Expression.
Regular Expression

Equals
And Specify the Value or Regular
Login Name Not Equal To
Or Expression.
Regular Expression

Equals
Greater Than
And
Thawed For Greater Than or Equal To Specify the Value.
Or
Less Than
Less Than or Equal To

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Building a User-Defined Group Structure

After a group has been added, one or more sub-groups can be added below it, and
further sub-groups can be added indefinitely as a way to differentiate between
environments, as in the example shown below.

Importing Groups from Active Directory

If the group structure has already been designed within Active Directory, that structure
can be imported directly into the Enterprise Console. Complete the following steps to
import from the Active Directory:
1. Select Tools > Import Groups from Active Directory, or click the LDAP icon located in
the sidebar.
2. The following dialog appears. Select either the Microsoft tab or the Novell tab.

3. Enter the LDAP server information of the import location. The option to login
anonymously is also available. If this checkbox is not selected, a user name and
password is required.
4. Select Secure LDAP if your network uses Secure LDAP. (For more information on Secure
LDAP go to https://support.microsoft.com/en-ca/kb/321051)
5. Click Connect. The Active Directory hierarchy appears. Select the required entries and
click Import.

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History

The Enterprise Console stores the history of the target computers.

If a computer is disconnected from a network, shutdown or is restarting, an exclamation
sign (!) appears in the Enterprise Console for the particular computer. If the computer
comes back online, the exclamation sign disappears.
If the computer goes offline permanently (for example, if the computer was permanently
unplugged from the network), or if the computer is shutdown, the exclamation sign stays
on.
In the Enterprise Console, go to File > Exit. Select the option Close and shutdown network
connections option and click OK. Once you reopen the Enterprise Console, the computers
with the exclamation sign (!) will appear in History. If the computer is shutdown and is
equipped with Wake-On-LAN hardware, right-click on the computer in History and select
Wake-On-LAN to wake the computer.
Options in History:
• To view history, click History in the Networks and Groups pane.
• To delete computer(s) from History, select the computer(s), right-click and select
Remove from History in the context menu.
• To wake the computer using Wake-ON-LAN, select the computer(s), right-click and
select Wake-ON-LAN in the context menu.

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Adding Computers to a Group

Computers can be added to a group by dragging them from the Workstations pane to the
preferred group, or by using an automatic filter set during the creation of the groups.
Automatic group filtering allows computers to be added to user-defined groups
automatically. The computers are added based on their computer name.
Wildcards (*, ?) can be used to add computers based on a specific segment of the name.
Example: Lab1-* adds all computers with names starting with Lab1- .

Sorting Groups Alphabetically

To sort the Groups alphabetically, right-click User Defined Groups and select Sort Groups
Alphabetically.

Removing Workstations from User Defined Group

To remove a computer from a Group, right-click on the computer in User Defined Groups
and select Remove from Group.

Importing or Exporting Groups to File

To import groups from a file or export groups to a file, choose the preferred option from
the Tools menu.

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Configure Custom Actions

Deep Freeze provides the following custom actions that can be accessed via the Actions
menu. Additional actions can be created to suit specific needs. Deep Freeze provides
three default actions. Additional Custom Actions can be configured by importing the
appropriate .xml file in the Deep Freeze Console. For more information on Custom
Actions, the structure of the custom action file and details about various parameters,
refer to Appendix E.

Control with RDC

This allows connecting to the computer through Microsoft Remote Desktop Protocol.
Remote Desktop Connection must already be enabled on the target machines.

1. Go to Action > Custom Actions.

2. Select Control with RDC.
3. Enter the Executable Path or browse to select the location.
4. Enter the Working Directory.
5. Click Apply.

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Remote Execute with PsExec

Remote Execute allows you to remotely execute an executable file on a computer. PsExec
is a tool that can be used to remotely execute an executable file on a computer. PsExec
must be downloaded and installed on the computer. For more information on PsExec, visit
http://www.faronics.com/pstools.

Configure
1. Go to Action > Custom Actions.
2. Select Remote Execute.
3. Enter the PSExec Location or browse to select the location.
4. The Executable path and the Working Directory are added automatically. The
Executable path and Working Directory can be modified later.
5. Click Close.

Execute
1. Select the computers from the Workstations pane.
2. Select Action > Remote Execute.
3. The Remote Execute dialog is displayed.
4. Enter the User Name, Password and Command.
5. Click OK.

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Push and Install MSI file with PsExec

The Push and Install MSI file option allows you to push and install a .msi file on a
computer through the Enterprise Console.

Configure
1. Go to Action > Custom Actions.
2. Select Push and Install MSI file.
3. Enter the PSExec Location or browse to select the location.
4. The Executable path and the Working Directory are added automatically. The
Executable path and Working Directory can be modified later.
5. Click Close.

Execute
1. Select the computers from the Workstations pane.
2. Select Action > Push and Install MSI file.
3. The Push and Install MSI file dialog is displayed.
4. Enter the User Name, Password, File Name and Drive Letter.
5. Click OK.

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Push and Launch

You can push and launch files on managed workstations.
Complete the following files to push and launch files on managed workstations:
1. Select one or more workstations from the Workstation pane.
2. Right-click and select Actions > Push and Launch. The Push and Launch dialog is
displayed:

3. Browse to select the file path or specify the file path.

 Filename and Path – Specify the filename and path where the file is available on the
console computer. Alternatively, you can browse to select the executable. File types
supported are .exe (executables) and .msi (MSI installers). MSI files are run in install
mode by default. For example, if the executable MyApplication.exe is available at
C:/AppFolder, specify C:/AppFolder/MyApplication.
4. Specify the Command Line Parameters with environment variables (optional):
 Arguments – Specify the arguments that you want to apply with this executable. For
example, if the executable is run from the command prompt with the command
C:\AppFolder\MyApplication -o logFile.log, specify -o logFile.log for arguments. For
.msi files, specify the arguments that you would normally specify when launching a
.msi file with MSIEXEC. If you do not specify any argument for a .msi file, Deep
Freeze will automatically append "/i" (install). Deep Freeze also replaces any display
options with /qn, (quiet, no UI).
5. Click OK.
The file is pushed to the selected workstation and remotely launched on the selected
workstations.

Remote Launch
You can remotely launch executable files on managed workstations.
Complete the following files to remotely launch files on managed workstations:
1. Select one or more workstations from the Workstation pane.

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2. Right-click and select Actions > Remote Launch. The Remote Launch dialog is
displayed:

3. Browse to select the file path or specify the file path.

 Filename and Path – Specify the filename and path where the file is available on the
target computer. Alternatively, you can browse to select the executable. File types
supported are .exe (executables) and .msi (MSI installers). MSI installers are run in
install mode by default. For example, if the executable MyApplication.exe is
available at C:/AppFolder, specify C:/AppFolder/MyApplication.
4. Specify the Command Line Parameters with environment variables (optional):
 Arguments – Specify the arguments that you want to apply with this executable. For
example, if the executable is run from the command prompt with the command
C:\AppFolder\MyApplication -o logFile.log, specify -o logFile.log for arguments. For
.msi files, specify the arguments that you would normally specify when launching a
.msi file with MSIEXEC. If you do not specify any argument for a .msi file, Deep
Freeze will automatically append "/i" (install). Deep Freeze also replaces any display
options with /qn, (quiet, no UI).
5. Click OK.
The file is remotely launched on the selected workstations.

Deleting, Importing and Exporting Custom Actions

Deleting Custom Actions

To delete Custom Actions, complete the following steps:
1. Go to Action > Custom Actions.
2. Select the Custom Action to be deleted.
3. Click Delete.

Importing Custom Actions

To import Custom Actions, complete the following steps:
1. Go to Action > Custom Actions.
2. Click Import.
3. Browse to select the .xml file to be imported.

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4. Click Open to import the file.

Exporting Custom Actions

To export Custom Actions, complete the following steps:
1. Go to Action > Custom Actions.
2. Select the Custom Action to be exported.
3. Click Export.
4. The Export Custom Action to File dialog is displayed.
5. Specify a File name and click Save.

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Console Customizer

The Console Customizer lets you specify which features and commands you want to be
available in the Console, and save the result as a new Console that can be distributed in
your organization.
The available settings are grouped into categories (Console functions, Workstation
commands, Deep Freeze commands, Workstation install/uninstall commands, and
Scheduler commands). Click on the plus (+) icon to the far left of each category to
disclose the full list of settings available in that category.
Select or clear the individual checkboxes as required. Alternatively, select or clear the
entire categories at once. Settings that are cleared will not be available in the new
Enterprise Console you create. For an example on how to use the Console Customizer in
a practical scenario, refer to Appendix D.
Complete the following steps to create Consoles with limited functionality:
1. Select Tools > Console Customizer.
2. The Console Customizer is displayed.

3. Select the features to be displayed in the new Console.

4. Click Save As to save the Console. Specify a name for the file.
5. When you double-click the newly created .exe file, the Console with the limited
functionality is launched.

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Deep Freeze Enterprise Console Shutdown

To shut down the Deep Freeze Console select File > Exit or click the close window button.
Upon exit, you can choose to:
• Minimize the Console to the system tray.
This does not stop the Console and keeps the connections active. The Deep Freeze
Console icon appears in the system tray. Scheduled tasks will still execute. To reopen
the Deep Freeze Enterprise Console, right-click its icon located in the taskbar and
select Restore Deep Freeze Console.
• Close Deep Freeze Console and leave the network connections running
This closes the Console but keeps the connections to the computers active. Scheduled
tasks will still execute.
• Close Deep Freeze Console and shut down network connections.
This stops Console processes, closes the connections (including local service), and
scheduled tasks will not start to execute. However, scheduled tasks that have started
executing will continue.

The dialog will not appear on future exits once the Set Default option has been selected.
To edit these settings select Tools >Exit Options.

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Installing Deep Freeze on the Workstation

After a customized installation program file has been created using the Configuration
Administrator, Deep Freeze can be deployed to computers using an Attended Install, a
Target Install, the Silent Install System, or as part of an imaging process.

All background utilities and anti-virus software should be disabled and all
applications should be closed prior to installation. These programs may
interfere with the installation, which could result in Deep Freeze not
functioning correctly.

The computer restarts after any type of installation is completed. Deep Freeze must be in
a Thawed state for any type of uninstall to succeed.
Any existing ThawSpace will be deleted during an uninstall if:
• The option to retain existing ThawSpace was not checked in the Configuration
Administrator.
• The ThawSpace was not created with Deep Freeze Enterprise Version 5 or later.

Attended Install or Uninstall

To install or uninstall Deep Freeze, complete the following steps:
1. Run the installation program file (DFWks.exe) on the computer. The following screen
appears:
2. Click Install to begin the installation. Follow the steps presented, then read and accept
the license agreement. Deep Freeze installs and the computer restarts.

Click Uninstall to uninstall Deep Freeze. Uninstall can only be clicked if Deep
Freeze has previously been installed and the computer is currently Thawed. If
there is an existing ThawSpace, Deep Freeze displays a dialog asking if it
should be retained or deleted.

If the hard drive is too fragmented, it is not possible to create ThawSpace(s).

A message is displayed prompting you to abort installation, or install Deep
Freeze without ThawSpace(s).

If you select Delay Frozen reboot to complete Windows updates (Advanced

Options Tab in the Configuration Administrator) and install Deep Freeze, the
installer checks if all Windows updates are completed. If the Windows
updates are not completed, Deep Freeze installation will not proceed.
Complete Windows updates and try installing Deep Freeze again.
If you disable Delay Frozen reboot to complete Windows updates and install
Deep Freeze, ensure that all Windows updates are completed without using
Deep Freeze. Disabling this option may result in the computer being stuck in
a reboot cycle due to incomplete Windows updates.

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Uninstalling Deep Freeze on the Workstation via the Console

The Enterprise Console can be used to uninstall Deep Freeze completely or to uninstall
Deep Freeze but leave the Workstation Seed. A computer must be in a Thawed state in
order to uninstall the program.

To uninstall Deep Freeze on a computer and leave the Workstation Seed, right-click on
the Thawed workstation(s) and select Uninstall (Leave Seed), as shown above. Or click the
icon on the toolbar.
To completely uninstall Deep Freeze and the Workstation Seed, select the computer(s) to
be uninstalled and click the Uninstall icon on the toolbar.

The computer must be Thawed before Deep Freeze can be uninstalled. The
Enterprise Console prompts for confirmation. Once the uninstall is
confirmed, Deep Freeze uninstalls and the computer restarts.

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Silent Install or Uninstall

Deep Freeze can be rapidly installed to many computers over a network using the Silent
Install System. Any deployment utility that allows execution of a command line on a
remote computer can implement the Silent Install System. After the Silent Install is
complete, the computer immediately restarts. The command line has the following
options:

Syntax Description
[/Install] Install Deep Freeze using installation file

[/Install /Seed] Install only the specified Workstation Seed file

Install Deep Freeze using installation file and boot into

[/Install /Thawed]
Thawed state.

[/Uninstall] Uninstall Deep Freeze

Uninstall Deep Freeze and leave the Workstation Seed

[/Uninstall /Seed]
installed

[/PW=password] Set a password during installation*

[/AllowTimeChange] Allow system clock to be changed*

[/Freeze=C,D,...] Freeze only drives listed (Thaw all others)*

[/Thaw=C,D,...] Thaw only drives listed (Freeze all others)*

[/USB] Exempt external USB hard disks from protection

[/FireWire] Exempt external FireWire hard disks from protection

Example Command Line

DFWks.exe /Install /Freeze=C /PW=password
In the above example, the Deep Freeze installation program file is named DFWks.exe.
Only the C: drive will be Frozen. Any other drives on the computer will be Thawed. If the
computer only has a C: drive, the [/Freeze] switch can be omitted. A password (password)
will be created. After executing the command, Deep Freeze will install and the computer
will restart Frozen and ready to use.
The Silent Install System does not work without the [/Install] or [/Uninstall]
switch. Deep Freeze must be in a Thawed state before [/Uninstall] can be used.

To run the configuration command line options, Disable Command Line

options on the Advanced Options tab must be cleared.

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* These options are disabled by default.

Silent Install or Uninstall Using a Shortcut

Deep Freeze can be installed directly on a computer without having to use the installation
dialog box by completing the following steps.
1. Locate the Deep Freeze installation program file (DFWks.exe) on the target computer.
2. Right-click on the icon and choose Create Shortcut.
3. Right-click on the shortcut and choose Properties.
4. Edit the path of the Target field by typing /install or /uninstall at the end of
the path.
Example Shortcut Target:
C:\Documents and Settings\DFWks.exe /install
Double-clicking on the new shortcut results in the immediate installation or uninstallation
of Deep Freeze, followed by a restart of the computer.
Deep Freeze must be in a Thawed state before /uninstall can be used.

If the hard drive is too fragmented, it is not possible to create ThawSpace(s).

The installation is aborted.

Network Install on Multiple computers

The Silent Install System can also be used to install Deep Freeze on multiple computers
over a network. If the workstations on the network use logon scripts, the scripts can be
used to install Deep Freeze on all networked workstations automatically. All workstations
will restart Frozen and ready for use after installation has completed.
Use the following command line syntaxes to create an install error report log file:
\\Server Name\Share Name\DFWks.exe /Install >> my.log

Installing Over Existing Deep Freeze Versions

Unless the Update Deep Freeze Software feature is used (for Deep Freeze 6.5 and higher),
all existing Deep Freeze versions must be uninstalled prior to performing any new Deep
Freeze installation.

Installing Using Imaging

Deep Freeze has been designed to work with all major imaging and desktop management
software. Use either an Attended Install or the Silent Install to install Deep Freeze on a
master image.

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Deep Freeze must be prepared for deployment before finalizing a master image. To
prepare the master image for deployment complete the following steps:
1. Restart the computer into a Thawed state.
2. Launch Deep Freeze using the keyboard shortcut CTRL+SHIFT+ALT+F6. Alternatively,
press SHIFT and double-click the Deep Freeze icon in the System Tray.
3. Enter the password and click OK.
4. Click Set Clone Flag in the Boot Control tab.
5. The message The flag has been set successfully. Do you want to reboot your computer
now? is displayed. Click Yes to reboot the computer immediately. Click No to reboot
the computer later.

The Set Clone Flag command is important during imaging since it boots the
computers into a Thawed state if Deep Freeze is unable to read its
configuration file after the image is successfully installed.
If the Clone Flag is not set, and if Deep Freeze is unable to read its
configuration file, all drives are Frozen after the image is successfully
installed.

If you are using Sysprep, make sure you set the Clone Flag after preparing the
system for imaging and just before starting Sysprep.

After imaging, the computers require an additional restart for Deep Freeze to correctly
detect the changes in disk configuration. If the computers are imaged in an unattended

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mode, steps should be taken to ensure the computers are restarted to allow the
configuration to update.
To return to the Frozen state after imaging is complete, set Deep Freeze to Boot Thawed
on next n number of restarts (in the master image) so that after n number of restarts, the
computer is automatically Frozen. Alternatively, use Deep Freeze Command Line Control
to Freeze selected computers.

Target Install
Deep Freeze can also be deployed using a Target Install from the Enterprise Console.

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Check for Updates

Deep Freeze allows you to check if there are newer versions available.
Go to Help > Check for updates. This checks if there are newer versions of Deep Freeze
available.

If a new version is available, click Download the latest version to update Deep Freeze.

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Managing Deep Freeze Computers

This chapter describes managing computers where Deep Freeze is installed.

Topics

Login Screen
Status Tab
Password Tab
Network Tab
ThawSpace Tab
Permanent Software Installations, Changes, or Removals

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Login Screen

Use one of the following ways to access Deep Freeze on a computer.

1. If the Deep Freeze icon is shown in the System Tray, hold down the SHIFT key and
double-click the Deep Freeze icon. If the Deep Freeze is running in Stealth Mode and
if the Deep Freeze icon is not displayed, the keyboard shortcut CTRL+ALT+SHIFT+F6
must be used to access the logon dialog.

2. Enter the administrator password and click OK to log on to Deep Freeze.

As an additional security feature, Deep Freeze prevents Brute Force attacks by
automatically restarting the computer after 10 unsuccessful login attempts.

Launching Deep Freeze on Touchscreen Devices

You can use CTRL+ALT+SHIFT+6 or CTRL+ALT+SHIFT+F6 to launch Deep Freeze on
touchscreen devices. However, you must enable the full keyboard before using the
shortcut. You can also touch and hold on the system tray to launch the Deep Freeze
context-menu.

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Status Tab

The Status tab displays the following options:

Status on Next Boot

The Status tab is used to set the mode Deep Freeze will be in after the next restart.

Choose one of the following options:

• Boot Frozen
To ensure that the computer is Frozen the next time it is restarted
• Boot Thawed on next
To ensure that the computer is Thawed each time it is restarted for the next specified
number of restarts. When that number of restarts is exceeded, the computer will boot
Frozen.
• Boot Thawed
To ensure that the computer is Thawed each time it is restarted
Select the radio button next to the desired choice and click OK to save any changes.
Clicking Apply and Reboot will save any changes and reboot the computer immediately.

Clone
The Clone pane is used to prepare master images for the deployment process. For more
information, refer to the Installing Using Imaging section.

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License
1. To update the License Key, click Edit and enter the License Key in the License Key field.
2. Click Update License. This converts Deep Freeze from the Evaluation version to a
Licensed version. The License Key Type field displays the License Key. The Expiry Date
displays the date and time when the license expires.
3. Click Activate Now. Two options are available:

 Select Activate Online to activate Deep Freeze License online. This option is same
as step 1. Click Next after selecting this option. Deep Freeze is activated online on
clicking Next.
 Select Activate Offline. This option allows you to activate by phone or email. Click
Next after activating. The Activate Offline screen is displayed:

4. Click Create Offline Activation Request File and click Save. Send the file to
activation@faronics.com to receive an Activation Response File. Browse to select the

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Activation Response File received from Faronics. Click Apply Offline Activation Request
File.

The License Key is automatically updated on all computers communicating with the
Enterprise Console. If a computer is offline (shut down or disconnected from the network),
the License Key is updated when the computer communicates with the Enterprise
Console.

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Password Tab

The Password tab allows you to change the password.

1. Specify a new password in the Enter new password field.

2. Confirm the new password by re-entering the same password in the Confirm
password field.
3. Click OK.
4. The password is changed and a confirmation dialog is displayed.

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Network Tab

The Network tab can be used to configure the network options on a computer.

To choose either the LAN or the WAN method of communication, click the preferred
option.
The default port number can be changed by clearing the Use Default Port checkbox and
entering the required port number.
For more information on network configuration, refer to Appendix B.

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ThawSpace Tab

ThawSpace is a virtual partition on a computer that can be used to store programs, save
files, or make permanent changes. All files stored in the ThawSpace are saved after a
restart, even if the computer is Frozen.
ThawSpace is only available if it was set to be created in the Deep Freeze Enterprise
Configuration Administrator.

After uninstalling Deep Freeze, all the ThawSpaces become visible. When Deep Freeze is
reinstalled, the ThawSpaces are Visible or Hidden as per the original settings in the
ThawSpace tab.
Any existing ThawSpace is deleted during an uninstall if any of the following apply:
• The option to retain existing ThawSpace was not selected in the Configuration
Administrator
• The ThawSpace was not created with Deep Freeze Version 5 or higher

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Permanent Software Installations, Changes, or Removals

Computers must be Thawed for any permanent changes to take effect. Installation of
software often requires one or more restarts to complete the installation.
Deep Freeze helps administrators overcome challenges with maintaining the
configuration of their computers in a production environment. Deep Freeze protects
computers from unauthorized changes, viruses and malware, that can leave computers in
a non-functional state. Deep Freeze also provides features to retain user data while
protecting the computer.
For more information on how to implement Deep Freeze and ensure that the user data is
retained, refer to Deep Freeze – Retaining User Data available at
http://www.faronics.com/library.

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Managing Anti-Virus

This chapter describes installing and using Anti-Virus with Enterprise Console.

Topics

Anti-Virus Overview
Migrating to the New Anti-Virus
Enable Anti-Virus on Enterprise Console
Install Anti-Virus Client on the workstation
Anti-Virus Configuration
Using Faronics Anti-Virus from the Enterprise Console
Scheduling Anti-Virus Tasks
Using Anti-Virus on the Workstation
Check for Anti-Virus Updates
Update Faronics Anti-Virus
Updating Anti-Virus Definitions
Uninstall Anti-Virus Client from the Enterprise Console
Disable Faronics Anti-Virus from the Enterprise Console

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Anti-Virus Overview

Anti-Virus can be installed and used via the Enterprise Console. Using Anti-Virus is
optional. Deep Freeze Enterprise can also be used independently without using
Anti-Virus.
The following sections are explained:
• Enable Anti-Virus on Enterprise Console
• Install Anti-Virus Client on the workstation
• Anti-Virus Configuration
• Using Anti-Virus from the Enterprise Console
• Scheduling Anti-Virus Tasks
• Using Anti-Virus Client on the workstation
• Check for Updates
• Update Faronics Anti-Virus
• Uninstall Anti-Virus Client from the workstation
• Disable Anti-Virus on the Enterprise Console

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Migrating to the New Anti-Virus

Complete the following steps to migrate to the new Anti-Virus:

1. Uninstall Legacy Anti-Virus.
2. Configure the new Anti-Virus policy.
3. Install new Anti-Virus.

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Enable Anti-Virus on Enterprise Console

Anti-Virus is now part of the Enterprise Console and can be enabled from within. You
need to purchase a separate license for Anti-Virus.
Complete the following steps to enable Faronics Anti-Virus:
1. Launch the Deep Freeze Enterprise Console.
2. Go to Tools > Licensing > Faronics Anti-Virus License.

3. Select I would like to use Deep Freeze Console to manage Faronics Anti-Virus.
4. Click Edit.
5. Enter the License Key and click Update License.
6. Click Close. The Anti-Virus installer files are downloaded. The Anti-Virus columns are
displayed in the Workstation pane. The Anti-Virus sub-node is added under Available
Configuration in the Network and Groups pane.

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Install Anti-Virus Client on the workstation

Before installing Anti-Virus on the workstation, ensure that Deep Freeze Workstation
Install File or Deep Freeze Seed has been deployed to the workstation and the
workstation is in a Thawed state.
Complete the following steps to install Anti-Virus onto the workstation:
1. Select a workstation (or multiple workstations) from the Workstations pane >
Anti-Virus tab.
2. Click the Anti-Virus icon in the menu bar and select Install Faronics Anti-Virus.
3. Select the Remove any incompatible antivirus products before installing Faronics
Anti-Virus checkbox to remove existing anti-virus programs.
4. Click OK to confirm the action.
The workstation reboots and Anti-Virus client is installed on the workstations.
The Anti-Virus options are enabled in the Anti-Virus tab.

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Anti-Virus Configuration

An Anti-Virus configuration contains all the settings on how Anti-Virus runs on the
workstation(s). A configuration contains the action taken by the program, schedule,
proxy servers, error reporting and the functionality allowed to the user on the
workstation(s). The following sections explain how an Anti-Virus configuration is created
and applied.

Anti-Virus contains a Default configuration. The Default configuration

contains the most optimum configuration settings for managing Anti-Virus.

Creating Anti-Virus Configuration

Complete the following steps create a new Anti-Virus configuration:
1. Launch the Enterprise Console.
2. In the Network and Groups Pane, go to Available Configurations > AntiVirus.
3. Right-click and select Create new configuration.

4. Specify settings in the Workstation Settings node:

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• User Actions pane

 Show taskbar icon – Select the checkbox to display Faronics Anti-Virus icon on the
taskbar at the workstation(s). If this checkbox is not selected, Faronics Anti-Virus will
be hidden to the user.
> Allow manual scanning – Select the checkbox to allow users to manually initiate
Faronics Anti-Virus scanning at the workstation(s).
> Allow user to take action on scan results – Select the checkbox to allow the
workstation user to take action on the scan results.
> Allow user to abort a scan initiated locally – Select the checkbox to allow users
to abort the scan initiated locally at the workstation.

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• Log Actions pane

 Logging Level – Select the logging level. Select None for no logging. Select Error to
log the error message. Select Trace for trace. Select Verbose for detailed logging.
 Number of logging files – Specify the number of logging files. The logging
information is stored in the files serially. For example, if there are 3 files A, B and C,
Faronics Anti-Virus first writes the error logs to file A. Once file A is full, it starts
writing to file B and finally file C. Once file C is full, the data in file A is erased and
new logging data is written to it.
 File size – Select the size of each file in MB.

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• Windows Security Center pane

 Integrate into Windows Security Center – Select the checkbox to integrate Faronics
Anti-Virus into the Windows Security Center. Windows Security Center will notify
you via the System Tray if Faronics Anti-Virus is active or inactive.
• Updates pane

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 Connect to Updates Web Server if there is no communication with Faronics Core

Server in the last x hours – Select the checkbox to connect to the Updates Web
Server and download Virus Definitions if the workstation loses contact with
Faronics Core Server. If you do not select this checkbox, the Virus Definitions will
not be updated if the workstation loses the connection with the Faronics Core
Server.
• Proxy pane

 Enable Proxy – Select the checkbox if the workstation(s) require a proxy to reach
Faronics Core Server or Updates Web Server. Specify the Address and Port.
 My proxy server requires authorization (logon credentials) – If the server requires
authentication, specify values for the following fields:
 Authentication Type – Select the authentication type.
> Username – Specify the username.
> Password – Specify the password.
> Domain – Specify the domain.

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5. Specify settings in the Scanning Settings node:

• Scanning Types pane – Select the following for Quick scan, Deep System scan and
Custom Scan:

Faronics Anti-Virus provides three types of scans:

 Quick Scan – Scans the commonly affected areas of your computer. This is shorter
in duration than the Deep System Scan. Quick Scan also uses less memory than the
Deep System Scan.
 Deep System Scan – Performs a through scan of all areas of the computer. The time
taken for the scan depends on the size of your hard drive.
 Custom Scan – Performs a scan based on the selections made in the Policy Details
dialog.
For each type of scan, select the following options (some options may be grayed out
depending on the type of scan):
 Enable rootkit detection – Detects if the computer is infected with a rootkit.
 Scan inside of archives – Scans the contents of a zip file. Select for the scan to
include archive files, such as .RAR and .ZIP files. When a .RAR file is found to contain
an infected file, the .RAR file will be quarantined. If a .ZIP file is found to contain an
infected file, the infected file is quarantined and replaced by a .TXT file with text
indicating that it was infected and that it has been quarantined. Specify the File Size
Limit.
 Exclude removable drives (e.g USB) – Excludes the removable drives from the scan
process. Any external hard disks, USB drives etc will not be scanned.
 Scan the registry – Scans the registry.
 Scan running process – Scans all running processes.

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• USB Devices pane – Specify the following settings:

Select the checkbox to scan USB drives upon insertion and select one of the following
options:
 Do not perform USB scan if another scan is already in progress – Select this option
to ensure that an active scan is not interrupted when a USB drive is inserted. The
USB drive must be manually scanned once the active scan is complete.
 Interrupt active scan for USB scan – Select this option to interrupt an active scan to
scan the USB drive when it is inserted. Once the active scan is interrupted, it will not
resume automatically and must be restarted manually.
 Suppress USB scan in progress dialogue – Select this option to hide indications that
Anti-Virus is scanning USB drives when they are inserted; no Anti-Virus interface
will open, and the system tray icon will not display tooltips indicating a scan in
progress. Users will be notified at the end of a scan if a virus was found, but if no
viruses were detected there will be no notification that the scan occurred.
Note that if the Scan USB drives upon insertion option is not selected, this option
is ignored.

If the Allow Manual Scanning checkbox is selected in the Workstation Settings

tab > User Actions pane, the USB device is scanned automatically. If the Allow
Manual Scanning checkbox is not selected, the USB device is not scanned
automatically.

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• Schedule pane – Specify the following settings:

Quick Scan:
 Enable Quick Scan – Select the checkbox to enable Quick Scan.
 Start – Specify the start time.
 Stop – Specify the end time. The maximum duration between the Start time and
Stop time is 23.59 hours. The scan ends if all the files are scanned before the Stop
time. If the scan is not complete before the Stop time, it is aborted at the Stop time.
Alternatively, select When scan is complete to ensure that scan is completed.
 Days – Select the days when the scheduled Quick Scan will take place.
Deep Scan:
 Enable Deep scan – Select the checkbox to enable Deep Scan.
 Start – Specify the start time.
 Stop – Specify the end time. The maximum duration between the Start time and
Stop time is 23.59 hours. The scan ends if all the files are scanned before the Stop
time. If the scan is not complete before the Stop time, it is aborted at the Stop time.
Alternatively, select When scan is complete to ensure that scan is completed.
 Days – Select the days when the scheduled Deep Scan will take place.
Options:
 Randomize scheduled scan start times by x minutes – Specify the number of
minutes. The scheduled scan start time is randomized to reduce the impact on
network traffic. Faronics Anti-Virus reports to Faronics Core when the scanning
starts. This might impact the network traffic if the scan for multiple systems start at
the same time.

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Missed scan options at start-up – Select one of the following options on how a scan
will be performed if the workstation was not ON during a scheduled scan:
 Do not perform quick scan – Select this option if you do not want to perform quick
scan on startup.
 Perform quick scan approximately x minutes after start-up – Specify the number of
minutes after start-up when Faronics Anti-Virus must perform a quick scan.
 Prompt user to perform Quick Scan – Select this option to prompt the user to
perform a quick scan.
• Scan Exceptions pane:
Folders or files that are known to the safe and free of infections can be added to the
Scan Exceptions tab. Files added to the Scan Exceptions tab will always be scanned by
Faronics Anti-Virus. However, Faronics Anti-Virus will never report the files as
malicious or infected. This feature is useful since files and folders that are known to be
safe by the Administrator will not be reported as malicious.
A. Click Add.

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B. In the Add dialog, select File by full path or Entire folder. Click Browse to select the
file or folder and click OK.

C. The File by full path is added to the Scan Exceptions pane.

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• Cleanup Action pane – Choose the following settings:

 Clean/Quarantine – When a threat is detected, attempt to disinfect the file and

quarantine if unsuccessful. If the file could not be disinfected, it will be quarantined
and will not be deleted.
 Clean/Delete – When a threat is detected, attempt to disinfect the file and delete if
unsuccessful. If the file could not be disinfected, it will be deleted from the
computer.
 Delete items from quarantine that are older than – Specify the number of days to
retain items in quarantine. The default is 3 days.

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6. Specify settings in the Active Protection pane:

• Enable Active Protection – Select this option to enable real-time protection. Active
Protection is the real-time scanning by Faronics Anti-Virus in the background without
any impact on system performance. If there is a risk of real-time virus infection from
the Internet, select this option.
 Allow users to switch off Active Protection – Select this option to allow users to
switch off Active Protection. If users install or use software that might be mistaken
from a virus (for example, running advanced Macros in Microsoft Office or complex
batch files), select this option.
 Show Active Protection alert – Select this option to display an alert if a threat is
detected during Active Protection. Do not select this checkbox if you do not want
an alert to be displayed.

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7. Specify settings in the Firewall Protection node:

The Firewall Protection node provides bi-directional protection, protecting you from
both incoming and outgoing traffic. You can create customized rules to protect your
network. You can either Allow or Block the communication.
• Settings pane

Firewall Protection Settings

 Enable Firewall Protection – Select the checkbox to enable Firewall Protection.
Firewall Protection prevents hackers or malicious software from gaining access to
your computer through the Internet or the network.
> Allow users to disable firewall – Select this option to allow users to disable the
firewall at the computer.
Firewall Logging
 Enable Firewall Logging – Select this option to log all actions related to the Firewall.

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• Program Rules pane

Program Rules define the action taken by the firewall on the network activity to and
from an application. Program Rules have priority over the default rules. Default rules
can be edited but cannot be deleted.

Click Add to add a new Program Rule. Specify or select the options and click OK. The
following parameters are displayed:

 Name – Name of the rule.

 Program – Name of the program, including full path and extension.
 Trusted Zone Inbound – The action to be taken for inbound communication to the
program in a Trusted Zone (Allow or Block).

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 Trusted Zone Outbound – The action to be taken for outbound communication

from the program in a Trusted Zone (Allow or Block).
 Untrusted Zone Inbound – The action to be taken for inbound communication to
the program in an Untrusted Zone (Allow or Block).
 Untrusted Zone Outbound – The action to be taken for inbound communication
from the program in an Untrusted Zone (Allow or Block).
• Network Rule pane
Network Rules define the action taken by the firewall on the network activity.
Network Rules can be edited but cannot be deleted.

Select the Network Rules for the following:

Trusted Zone Trusted Zone Untrusted Untrusted

Name Description
Inbound Outbound Zone Inbound Zone Inbound
Internet Group
Select Allow or Select Allow or Select Allow or Select Allow or
IGMP Management
Block Block Block Block
Protocol

Select Allow or Select Allow or Select Allow or Select Allow or

Ping Ping and Tracert
Block Block Block Block

Other ICMP Select Allow or Select Allow or Select Allow or Select Allow or
OtherIcmp
packets Block Block Block Block

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Name Description Trusted Zone Trusted Zone Untrusted Untrusted

Inbound Outbound Zone Inbound Zone Inbound
Dynamic Host
Select Allow or Select Allow or Select Allow or Select Allow or
DHCP Configuration
Block Block Block Block
Protocol

Domain Name Select Allow or Select Allow or Select Allow or Select Allow or
DNS
System Block Block Block Block

Virtual Private Select Allow or Select Allow or Select Allow or Select Allow or
VPN
Network Block Block Block Block

Select Allow or Select Allow or Select Allow or Select Allow or

BCAST Broadcast
Block Block Block Block

Lightweight
Select Allow or Select Allow or Select Allow or Select Allow or
LDAP Directory Access
Block Block Block Block
Protocol

Kerberos Select Allow or Select Allow or Select Allow or Select Allow or

Kerberos
Protocols Block Block Block Block

Microsoft File and Select Allow or Select Allow or Select Allow or Select Allow or
NETBIOS
Printer Sharing Block Block Block Block

• Advanced Rules pane

Advanced Rules define the action taken by the firewall for the specified application,
port or protocol. This may include a single or a combination of protocol, local or
remote ports, and direction of traffic. You can add, edit or delete an advanced rule.

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Click Add to add a new Advanced Rule. Specify or select the options and click OK. The
following parameters are displayed in the Advanced Rules pane:

 Name – Name of the rule.

 Program – Name of the program and path.
 Action – The action taken by the Firewall for communication from the specified
application, port or protocol (Allow or Block).
 Direction – The direction of communication (Both, In or Out).
 Protocol – The name of the protocol.
 Local Port – Details of the local port.
 Remote Port – Details of the remote port.
• Trusted Zones pane
Trusted Zones specify computers, networks and IP addresses that are trusted. Trusted
Zones and Internet (Non-Trusted) Zones can be treated differently by Program and
Network Rules.

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Click Add to add a new Trusted Zone. Specify or select the options and click OK. The
following parameters are displayed:

 Name – Name of the Trusted Zone.

 Description – Description of the Trusted Zone.
 Type – Type of the Trusted Zone (IP Address or Network).
8. Click OK. The new policy, New Policy 1 is displayed below the Anti-Virus node.

Applying Anti-Virus Configuration

Complete the following steps to apply the Anti-Virus configuration:
1. Go to Workstations pane.
2. Select one or more workstations.
3. Right-click on one or more workstations and select Update Configuration > Anti-Virus
> [Configuration Name].
The configuration is applied on the selected workstation(s).

Configuration changes will be automatically applied to the online

workstations. If the workstations are offline, the configuration changes will
be applied when the workstations come back online.

Editing Anti-Virus Configuration

Complete the following steps to edit the Anti-Virus configuration:
1. Go to Networks and Groups Pane in Enterprise Console.
2. Select Available Configurations > Anti-Virus > [Configuration Name].
3. Right-click on the selected configuration and select Edit Selected Configuration.
4. Edit the settings as required.
5. Click OK.

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Deleting Anti-Virus Configuration

Complete the following steps to delete the Anti-Virus configuration:
1. Go to Networks and Groups Pane in Enterprise Console.
2. Select Available Configurations > Anti-Virus > [Configuration Name].
3. Right-click on the selected configuration and select Delete Selected Configuration.
4. Click Ok.

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Using Faronics Anti-Virus from the Enterprise Console

Once Faronics Anti-Virus Client is installed on the workstation, various actions can be
performed on the workstation via Deep Freeze Console.

Anti-Virus Commands
There are two ways the same commands via Deep Freeze Console:
• Anti-Virus menu (in the menu bar)
• Anti-Virus context menu (right-click context menu)
The menu commands are explained further in this section.
The following commands are available in the Anti-Virus menu:

The same commands are available from the Workstations pane > Anti-Virus tab >
Right-click context menu:

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Quick Scan
Quick Scan checks the commonly affected areas of your computer. This is shorter in
duration than the Deep System Scan. Quick Scan also uses less memory than the Deep
System Scan.
• To start a Quick Scan
Select one or more workstations. Right-click and select Start Quick Scan.
• To stop a Quick Scan
Select one or more workstations. Right-click and select Stop Scan.
• To pause a Quick Scan
Select one or more workstations. Right-click and select Pause Scan.
• To resume a Quick Scan
Select one or more workstations. Right-click and select Resume Scan.

Deep Scan
Deep Scan performs a through scan of all areas of the computer. The time taken for the
scan depends on the size of your hard drive
• To start a Deep Scan
Select one or more workstations. Right-click and select Start Deep Scan.
• To stop a Deep Scan
Select one or more workstations. Right-click and select Stop Deep Scan.
• To pause a Deep Scan
Select one or more workstations. Right-click and select Pause Scan.
• To resume a Deep Scan
Select one or more workstations. Right-click and select Resume Scan.

Fix Now
The Fix Now option downloads the latest virus definitions and performs a quick scan on
the workstation.
• To Fix Now
Select one or more workstations. Right-click and select Fix Now.

Active Protection
Active Protection (AP) is a real-time method for detecting malware. AP sits quietly in the
background as you work or browse the Internet, constantly monitoring files that are
executed (run) without causing noticeable strain to your system.
• To Enable Active Protection
Select one or more workstations. Right-click and select Enable Active Protection.
• To Disable Active Protection

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Select one or more workstations. Right-click and select Disable Active Protection.

Firewall
A Firewall provides bi-directional protection, protecting you from both incoming and
outgoing traffic. A Firewall protects your network from unauthorized intrusion.
• To Enable Firewall
Select one or more workstations. Right-click and select Enable Firewall.
• To Disable Firewall
Select one or more workstations. Right-click and select Disable Firewall.

Send Message
The Send Message option is used to send message to online workstations.
• To send a message
Select one or more workstations. Right-click and select Send Message.

View Quarantine Info

The Quarantine is a safe place on your computer that Faronics Anti-Virus uses to store
malware or infected files that could not be disinfected. If your computer or files on your
computer are not acting normal after an item has been placed here, you have the
opportunity to review the details of a risk and research it further and remove it from
Quarantine, restoring it back to your computer in its original location. You can also
permanently remove the risks from Quarantine.
• To View Quarantine
Select one or more workstations. Right-click and select Faronics Anti-Virus > Get
Quarantine Info.

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View Scan History

Faronics Anti-Virus scan history displays all tasks performed by Faronics Anti-Virus on
the workstation.
Select a single workstation, right-click and select View Scan History to view the log
information.

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Scheduling Anti-Virus Tasks

The following Anti-Virus tasks can be run from the Deep Freeze Console based on a
pre-defined schedule.
• Disable Active Protection
• Enable Active Protection
• Start Quick Scan
• Start Deep Scan
The procedure to schedule tasks is explained in detail in the section Scheduling Deep
Freeze Tasks.

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Using Anti-Virus on the Workstation

The features available in Anti-Virus on the workstation fully depends on the settings
selected in the Anti-Virus Configuration. For more information about Anti-Virus
Configuration, refer to Anti-Virus Configuration.

Launching Anti-Virus on the Workstation

Go to Start > Programs > Faronics > Anti-Virus Enterprise > Faronics Anti-Virus Enterprise.
Alternatively, you can double-click on the Faronics Anti-Virus icon in the System Tray.

The following panes display important information to the user:

• Protected or Not Protected is displayed notifying if the computer is protected or not. If
Not Protected is displayed, click the Fix Now button below the Not Protected sign.
• Scan Status displays when the last scan was performed. To scan now, click the Scan
Now link.
• Update Status displays when the last update was performed. To update virus
definitions, click the Update Now link.
• Active Protection displays if real-time protection is enabled.
• Firewall Protection displays if the workstation is protected by the Firewall.
• Risk Detection Statistics displays the statistics for the actions taken by Faronics
Anti-Virus. Click Reset counts to reset the counts to zero.

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Scanning the Workstation

Complete the following steps to scan a workstation:
1. Go to Start > Programs > Faronics > Anti-Virus Enterprise > Faronics Anti-Virus
Enterprise. Alternatively, you can double click on the Faronics Anti-Virus icon in the
System Tray.

2. In the Scan Status pane, click Scan Now. The Scan tab is displayed. Alternatively, you
may also click the Scan tab.

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3. Select one of the following options:

 Quick Scan – Scans only known threats.
 Deep System Scan – A detailed scan of all files on the workstation.
 Custom Scan (select one of the following):
> Scan Running Processes – Scans the process running on the workstation.
> Scan Registry – Scans the registry.
> Specify drives and folders to scan – Click Browse and select the folders.
4. Click Scan Now. The spinning icon indicates that a scan is in progress. The scan results
are displayed after the scan is completed.
5. Select the file and the following options are available:
 Select Change Clean Action > Recommended Action to take the action as
recommended by Faronics Anti-Virus.
 Select Change Clean Action > Quarantine/Disinfect to quarantine or disinfect the
file.
 Select Change Clean Action > Delete to delete the file.
 Select Change Clean Action > Allow to allow the file.
 Click Select All to select all the files displayed in the Scan Result.
 Click Details to display details of the risk.
 Click Cancel to close the dialog without taking action.
 Click Clean to remove the file and close the dialog.

Scanning a File or a Folder via Right-Click

Files or folders (single or multiple) can be easily scanned for a virus. When Faronics
Anti-Virus is installed on a workstation, the Scan for Virus option is added in the
right-click menu.
Complete the following steps to scan a file or a folder on the computer:
1. Right-click on the file or folder.
2. Select Scan for viruses.
The scan is performed and the results are displayed.

View Scanning History

Complete the following steps to view the scanning history:
1. Go to Start > Programs > Faronics > Anti-Virus Enterprise > Faronics Anti-Virus
Enterprise. Alternatively, you can double click on the Faronics Anti-Virus icon in the
System Tray.

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2. Click the History tab.

3. Select the following actions:

 Show only scans with found risks – Select this option to view only the scans where
risks were found.
 Details – Select an entry and click details to view the details of the scan.

View and Take Action on Quarantined Files

Complete the following steps to view Quarantine:
1. Go to Start > Programs > Faronics > Anti-Virus Enterprise > Faronics Anti-Virus
Enterprise. Alternatively, you can double click on the Faronics Anti-Virus icon in the
System Tray.

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2. Click the Quarantine tab.

3. Click Risk Details. The following information about each infected file is displayed:
 Name
 Date Added
 Age (Days)
4. Select the following actions:
 Details – Select a file and click Details to view details of the infected file. This also
displays the recommended action.

Updating Anti-Virus Definitions on the Workstation

Complete the following steps to update Anti-Virus definitions on a workstation:
1. Go to Start > Programs > Faronics > Anti-Virus Enterprise > Faronics Anti-Virus
Enterprise. Alternatively, you can double-click on the Faronics Anti-Virus icon in the
System Tray.

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2. In the Update Status pane, click Update Now. The Update Now dialog is displayed.

3. Click Install Updates. The virus definitions are updated on the workstation.

Managing Anti-Virus on the Workstation via the System Tray

Faronics Anti-Virus can be managed on the workstation via a menu available from the
System Tray.
Right-click on the Faronics Anti-Virus icon in the System Tray. The following options are
available:
• Open Faronics Anti-Virus – Launches Faronics Anti-Virus on the workstation.
• Active Protection
 Active Protection > Enable Active Protection – Enables Active Protection.

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 Active Protection > Disable Active Protection > [Select the option] – Select the
duration for which Active Protection is to be disabled. Select 5 minutes, 15 minutes,
30 minutes, 1 Hour, Until Computer Restart or Permanently. This option is displayed
only if it has been selected in the Anti-Virus policy.
• Scan Now > [Select the option] – Select Cancel Scan, Quick Scan or Deep Scan. This
option is displayed only if it has been selected in the Anti-Virus policy.
• Firewall Protection > Enable or Disable

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Check for Anti-Virus Updates

Deep Freeze Console allows you to check if there are newer versions of Faronics
Anti-Virus available.
Go to Help > Check for updates. This checks if there is a new version of Faronics Anti-Virus
available.

If a new version is available, click Download the latest version to update Faronics
Anti-Virus.

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Update Faronics Anti-Virus

If you have checked for updates and a new version of is available, complete the following
steps to update a new version on the workstation:
1. Go to Anti-Virus tab in the Workstations pane.
2. Select a workstation (or multiple workstations) from the
3. Right-click and select Update Faronics Anti-Virus.

4. Click OK to confirm the action.

The workstation reboots and Faronics Anti-Virus client is updated on the workstation(s).

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Updating Anti-Virus Definitions

The Anti-Virus Definition Server is installed along with Faronics Anti-Virus on the same
computer where the Deep Freeze Console is installed. The Anti-Virus Definition Server
downloads the latest virus definitions and distributes to the workstations managed by
Deep Freeze.
Complete the following steps to update virus definitions:
1. Launch Deep Freeze Console.
2. Go to Tools > Anti-Virus Definition.
3. The following settings and action are available:

 Anti-Virus Definition Version – The current Anti-Virus definition version is

displayed.
 Update Settings – Select the Automatically update in checkbox and enter a value in
hours.
 Check for Update Settings – The Last update check date/time and Next update
check date/time is displayed. Click Update Now to update the virus definitions
immediately. The Update Status is displayed.
 Cache Server Details – The Current Version and Last update check date/time is
displayed. Select the Automatically update the Cache Server checkbox if you want to
automatically download and update the Cache Server with the latest definitions.
Click Update Now to update the cache server immediately.
4. Click OK.

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Uninstall Anti-Virus Client from the Enterprise Console

Complete the following steps to uninstall Faronics Anti-Virus on the workstation from the
Enterprise Console:
1. Go to Anti-Virus tab in the Workstations pane.
2. Select a workstation (or multiple workstations) from the
3. Right-click and select Uninstall Faronics Anti-Virus.

4. Click OK to confirm the action.

The workstation reboots and Faronics Anti-Virus client is uninstalled on the
workstation(s).

If Anti-Virus Client is uninstalled from the workstation, the Deep Freeze Seed
will be left behind.
The Deep Freeze Seed cannot be uninstalled when Anti-Virus Client is
installed on the workstation.

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Disable Faronics Anti-Virus from the Enterprise Console

Anti-Virus can be disabled on the Deep Freeze Console in case it is not required to be
used.
Complete the following steps to disable Faronics Anti-Virus from the Deep Freeze
Console:
1. Go to Tools > Licensing > Faronics Anti-Virus License.
2. Clear the I would like to use Deep Freeze Console to manage Faronics Anti-Virus
checkbox.

3. Click Close.
4. Restart the Enterprise Console for the settings to take affect.

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Deep Freeze Command Line Control

This chapter describes using the Deep Freeze Commands.

Topics

Deep Freeze Command Line Control (DFC.EXE)

Deep Freeze Command Line Syntax
Faronics Anti-Virus Command Line Syntax

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Deep Freeze Command Line Control (DFC.EXE)

Deep Freeze Command Line Control (DFC) offers network administrators increased
flexibility in managing Deep Freeze computers. DFC works in combination with
third-party enterprise management tools and/or central management solutions. This
combination allows administrators to update computers on the fly and on demand.
It is important to note that DFC is not a stand-alone application. DFC integrates
seamlessly with any solution that can run script files, including standard run-once login
scripts.
DFC commands require a password with command line rights. OTPs cannot be used.
List all commands by calling DFC without parameters.
The files are copied to (32-bit)
<WINDOWS>\system32\DFC.exe

The files are copied to (64-bit)

<WINDOWS>\syswow64\DFC.exe

DFC Return Values

On completion of any DFC command, the DFC returns the following values:

Syntax Description
SUCCESS or Boolean FALSE, for commands returning a Boolean
0
result

1 Boolean TRUE

2 ERROR User does not have administrator rights

3 ERROR DFC command not valid on this installation

4 ERROR Invalid command

5 - * ERROR Internal error executing command

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Deep Freeze Command Line Syntax

Deep Freeze has a maximum password limit of 63 characters. If a longer

password is entered, the command will not be successful.

Syntax Description
Restarts computer in a Thawed state; only works
DFC password /BOOTTHAWED
on Frozen computers.

Sets computer to restart Thawed the next time it

DFC password /THAWNEXTBOOT restarts; only works on Frozen computers and does
not force computer to restart.

Restarts computer into a Frozen state; only works

DFC password /BOOTFROZEN
on Thawed computers.

Sets up computer to restart Frozen the next time it

DFC password
restarts; only works on Thawed computers and
/FREEZENEXTBOOT
does not force computer to restart.

Queries computer if it is Frozen. Returns error level

DFC get /ISFROZEN
0 if Thawed. Returns 1 if Frozen.

DFC get /CLONE Sets the clone flag for the purpose of imaging.

Replaces Deep Freeze configuration information.

DFC password /CFG=[path] Works on Thawed or Frozen computers. Password
depfrz.rdx changes are effective immediately. Other changes
require restart.

DFC get /version Displays Deep Freeze version number.

DFC password /UPDATE=[path Sets up computer to restart in a Thawed state and

to installer file] install a Deep Freeze update.

Disables keyboard and mouse on computer. Works

DFC password /LOCK on Frozen or Thawed computer and does not
require a restart.

Enables keyboard and mouse on computer. Works

DFC password /UNLOCK on Frozen or Thawed computer and does not
require a restart.

Sets up computer to restart in a Thawed state with

DFC password
keyboard and mouse disabled; only works on
/THAWLOCKNEXTBOOT
Frozen computers

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Syntax Description
Restarts computer in a Thawed state with keyboard
DFC password
and mouse disabled; only works on Frozen
/BOOTTHAWEDNOINPUT
computers

Displays the status of the license and the expiry

date of the license (if any). The different possible
types of license and the associated return codes
are:
111: Unlicensed – Deep Freeze is not licensed and
will operate in Evaluation mode for 30 days since
DFC get /LICENSESTATUS
installation.
112: Evaluation – Licensed for evaluation with a
fixed expiry date.
113: Licensed – Licensed with no expiry date.
114: Expired – The Evaluation period has expired.

Displays the status of the license and the expiry

date of the license (if any). The different possible
types of license and the associated return codes
are:
111: None (Unlicensed) – Deep Freeze is not
licensed and will operate in Evaluation mode for 30
days since installation.
112: Evaluation – Licensed for evaluation with a
DFC get /LICENSETYPE fixed expiry date.
113: Standard (Licensed) – Licensed with no expiry
date.
114: Not for Resale – Licensed with no expiry date.
115: Subscription
116: Subscription – Evaluation
117: Subscription – Not For Resale

Changes the License Key.

password is the Deep Freeze Administrator
password.

DFC password licensekey is the License Key for Deep Freeze.

/LICENSE=licensekey If there is an error, the following error codes are
displayed:
101: The License Key is not valid
102: The License Key provided has already expired.

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Syntax Description
Activates the workstation after checking with the
DFC password /ACTIVATE
Faronics License Activation Server.

Displays the Deep Freeze license activation status.

Returns the following values:
0: Pending activation
DFC get /ACTIVATION 1: Active
2: Authorized
3: Deactivated
4: Rogue

Windows Updates will be downloaded and

installed on the workstation.
[/UNLOCK] Optional parameter to enable the
Keyboard and Mouse during Windows Update.
DFC password /WU [/UNLOCK]
[/NOMSG | /NOMESSAGE] [/NOMSG | /NOMESSAGE] Optional parameter to
[/THAW] suppress all informational/warning messages from
Deep Freeze during Windows Update.
[/THAW] Optional parameter to return the
machine into Thawed State after completion of
Windows Update.

Ends the ongoing Workstation Task and reboots

into Frozen state. Batch File Task and Thawed
DFC password /ENDTASK
Period Task end immediately. Windows Update
Task is completed.

Ends the ongoing Workstation Task and reboots

into Frozen state. Batch File Task and Thawed
DFC password /ENDTASK Period Task end immediately. Windows Update
[/SHUTDOWN] Task is completed.
[/SHUTDOWN]Optional parameter to shut down
the workstation.

Formats all the ThawSpaces on the workstation.

DFC password
Data stored on the ThawSpaces will be deleted
/FORMATTHAWSPACE
permanently.

Deletes all the ThawSpaces on the workstation.

DFC password
Data stored on the ThawSpaces will be deleted
/DELETETHAWSPACE
permanently.

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| Deep Freeze Command Line Control

Faronics Anti-Virus Command Line Syntax

Complete the following steps to run the commands for Faronics Anti-Virus:
1. On the workstation, go to <System Directory>:\Program Files\Faronics\Faronics
Anti-Virus Enterprise via command prompt.
2. Enter AVECLI/[Command]
The following commands are available:

Syntax Description
definitionversion Displays Virus Definition version.

scanengineversion Displays Scan Engine version.

updatedefs Updates and apply Virus Definitions.

Downloads the latest Virus Definition.

fixnow Enables Active Protection and Email
Protection. Performs the default Deep Scan.

scanquick Starts a QUICK scan.

scandeep Starts a DEEP Scan.

enableap Enables Active Protection.

applydefs [path to definitions] Applies definitions file from a saved location.

fixnow /quick Performs a Quick Scan if applicable.

setlicense[key] Applies a given license key.

Syntax:
AVECLI/definitionversion

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Appendix A Ports and Protocols

The key to setting up the Deep Freeze architecture is knowing which ports to use. The
important factor is knowing which ports are in use on the network and using ports that
will not conflict with those. The default port, 7725 has been officially registered to Deep
Freeze.
The following three components make up the Deep Freeze architecture:
• Client (with seed installed)
• Remote Console (local service enabled)
• Console (connects to the Remote Console)
As long as the clients and Remote Console connection use the same port there should
not be any port conflicts between the different components:

Ports can also be used to divide the clients. If the local service is setup to run three ports
(7725, 7724 and 7723), Enterprise Consoles can connect to the three different ports to see
a different set of clients under each port.
In the diagram above, the client(s) use both the TCP and UDP protocols to communicate
with the Remote Console. The Console(s) that connects to the Remote Console uses only
the TCP protocol to communicate with the Remote Console. It is important to remember
the ports and protocols being used in order to prevent firewalls, switches or routers from
blocking them.

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Appendix B Network Examples

The following examples show different scenarios involving local service or Remote
Console.
• Example 1 – Single Subnet
• Example 2 – Multiple Subnets, One Local Service
• Example 3 – Multiple Ports, Console Accessed Remotely
• Example 4 – Multiple Subnets, Multiple Local Services
Each example explains how different Deep Freeze components interact in different
networking environments.

In the following examples, the client machines have either the Deep Freeze
workstation installation or Workstation Seed installed. Both installs contain
the communications component which talks to the Console/Remote
Console. The difference between the workstation install and Workstation
Seed is that the workstation install actually installs Deep Freeze while the
Seed has only the communication component.

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178 Appendix B Network Examples

Example 1 – Single Subnet

In this environment, all client machines are contained in the same subnet as the Console
machine. This environment does not require a remote controlled Console, although one
could be used. In this example, the Remote Console is not used. This is the simplest
networking environment. It is also the easiest to configure.
The following diagram shows the network topology:

The client machines, represented by the computer icons, are located on the same subnet
as the Deep Freeze Enterprise Console machine represented by the Deep Freeze Console
icon.
In this scenario, clients are using port A while the Console has set up a local service
connection for the same port. This port is configured in the Advanced Options tab, before
creating the Workstation Install file or Workstation Seed.

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Example 2 – Multiple Subnets, One Local Service

In this environment, the clients are located across more than one subnet. There is still only
one Console being used. This environment does not require a Remote Console, although
one could be used. The following diagram shows the network topology:

In this scenario (similar to Example 1 – Single Subnet) both the clients and the connection
hosted by the Console are using the same port. This port is configured in the Deep Freeze
Enterprise Configuration Administrator in the Advanced Options tab, before creating the
Workstation Install file or Workstation Seed.
In order for the clients to be seen, they need to be configured to use a LAN/WAN
connection. When the LAN/WAN option is selected, a Console IP field appears. Specify
the IP of the machine that will run the Enterprise Console. An example of these settings
are shown in the Advanced Options tab below:

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180 Appendix B Network Examples

Example 3 – Multiple Ports, Console Accessed Remotely

In this environment the clients are again located across multiple ports. In this case, more
than one Console is being used. Multiple Consoles are accessed using a local service
whose administrator (host) has released the connection information. The following
diagram shows the network topology:

In this scenario, the host has set up a connection using the local service. Looking at the
above diagram, three other Consoles connect to the host in order to see the clients
according to their ports. The Consoles do not have to be a part of individual subnets as
long as they can see the host.
More specifically, The Console connected through port A/B can see the host Console as
well as each individual computer assigned to ports A and B. The other Consoles
connected through port B can see the host and only the computers assigned to port B.

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Example 4 – Multiple Subnets, Multiple Local Services

In this example, there are two separate locations.

The following is a list of assumptions that are made regarding this particular example:
• The locations are spread apart and have only a minimal connection to each other
• There is a network administrator at each location who is responsible for looking after
Deep Freeze at that location
• Both locations need to be administered from a third location
In this example, the Remote Consoles are set up at each location and a local service is
used:
• Location 1 (a computer lab on campus) uses port A to communicate with the clients
and the connections hosted by the Console. The school library’s computers use port B.
The Console in the technical support department uses the connections hosted by
both lab and library Consoles.
• Any console not directly communicating with a computer should have the local
service turned off.
The following diagram shows the network topology:

The benefit of this setup is that it allows all the packets sent from the clients in Location 1
to be contained at that location. The less distance a packet must travel, the less chance
there is of the packet failing.
The administrator in the lab can connect to the local service in the same location 1 but
cannot connect to the local service in the library. The reason for this is that the lab
administrator does not know the password to access the local service for the library. The
same goes for the administrator in the library. If technical support knows the password to
both local services (lab and library) the local service at both locations can be connected
to, in order to administer all the clients.

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182 Appendix B Network Examples

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Appendix C Troubleshooting a Remote Console

Connection

No Clients In the Console

The following are some common reasons why clients fail to appear in the Console.

1. The Console and clients do not contain the correct network settings.
If the Console is set up to run under one port and the clients are using another, they will
not be able to see each other. Also, if the computers are configured for LAN/WAN, the IP
must be equal to the IP of the machine where the Console is running.
The default LAN setup works as long as all the machines running the computer and
Console exist on the same subnet. However, if a VLAN is being run, or if there are several
subnets where the clients exist, the computer install must be configured to run under the
LAN/WAN settings.

2. Something on the network is blocking the port used between the Console and the
clients.
Check for a connection using a ping. The clients are unable to send packets to the
Console/Remote Console because there does not seem to be a route to the host.
Attempting to ping the IP of the Console/Remote Console does not seem to work. To
resolve this issue, make sure the two machines can connect to each other.
If a server, router, or switch on the network is not allowing the port to get through, the
clients will not be seen. By default, 7725 is the port being used.

3. The workstations were created under a different Customization Code than the
Console.
When the Deep Freeze Enterprise Configuration Administrator is first run, a prompt for a
Customization Code appears. This code is very important as it encrypts the software. This
means that any workstations created are encrypted with this Customization Code. If a
Console was created using another administrator that was installed with a different
Customization Code, it cannot see workstations created under the original code. The
workstations and Console must be created under a Configuration Administrator installed
using the same exact Customization Code.

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184 Appendix C Troubleshooting a Remote Console Connection

Port is in Use Error When Starting the Console

When attempting to start the Console, the error message Unable to start Console: Port is
in use appears. There are several reasons why this error message may be appearing:

1. There is a Deep Freeze Workstation Installation/Workstation Seed installed

under the same port as the Console or on the same computer.
It is possible that Deep Freeze was installed is in stealth mode (the icon does not appear
in the system tray). The seed does not show an icon. The best test is to run a Workstation
Install file on the computer. If the uninstall option is displayed, the Workstation Install file
or Workstation Seed is installed and can be uninstalled. If the uninstall option does not
appear, the Workstation Install file or Workstation Seed is not installed.
The simplest solution would be to first turn off the local service and then connect to a
Console that can be accessed remotely.

2. Another program or service is using the port on this machine.

This may involve running a port sniffer on the machine in question to see what ports are
open. There are several tools available on the web to perform this action. The netstat.exe
application found in Windows also should show whether the port Deep Freeze is using is
already in use.

3. The network cable is unplugged.

This message can occur if there is no network connection on the machine.

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| 185

Appendix D Creating a Customized Deep Freeze

Enterprise Console

The Deep Freeze Enterprise Console includes the ability to create a new Enterprise
Console with limited capabilities. A customized, limited console can be distributed in your
organization to allow certain users to perform desired tasks, while ensuring they do not
have access to the full capabilities of the Enterprise Console.
In this example, we will create a limited Console suitable for distribution to a teacher or
computer lab instructor. In this scenario, we want the teacher to be able to restart
machines, lock the keyboard and mouse on demand, and send messages to the students.
However, we do not want the teacher to be able to boot the machines into a Thawed
state, uninstall Deep Freeze, or perform other IT-exclusive tasks.
The Console Customizer can be launched from Tools > Console Customizer.

We will leave Console functions > Activation selected. This will ensure that if the new
Console is moved to a different computer, a One Time Password will need to be entered
on the computer the new Console is moved to. If this security precaution is not a concern
in your environment, do not select this option.
Console functions > One Time Password is not selected because we do not want a teacher
to be able to reboot the computer in Thawed mode under any circumstances. If a teacher
reboots the computer in Thawed mode, students might install unnecessary software on
the computer which will be retained even after a reboot.
We will leave all options under Workstation commands selected because we want a
teacher to be able to send messages to students, and to shutdown, restart, and wake
computers as required.

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186 Appendix D Creating a Customized Deep Freeze Enterprise Console

We will only leave three options under Deep Freeze commands selected: Unlock, Lock,
and Reboot in Frozen state. This will allow a teacher to lock (and unlock) the keyboard and
mouse on student computers as required, as well as to reboot computers Frozen (just in
case a computer is ever accidentally left Thawed by IT staff). Leaving all other options
cleared will ensure a teacher is unable to permanently modify a computer.
Finally, we will clear all Workstation install/uninstall commands and all Scheduler
commands because we don’t want our teacher to use any of these options.

Once all options have been selected, click Save As to save a new Enterprise Console. A
standard Save As dialog is displayed:

Save the new limited Enterprise Console and distribute it to the required users.

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Appendix E Deep Freeze Action Files – RDC Example

Deep Freeze Action Files

A Deep Freeze Action File is an XML file that allows administrators to define additional
functionality into the Deep Freeze Enterprise Console. An Action File defines a method for
calling an external batch file and passing some information (for example, machine IP
addresses, computer names) to the batch file or script.
Action Files simply call an external program or script. Therefore, any scripting language
that can be called from the command line can be used.

Action File Example

The structure of the Deep Freeze Action file that we will be using is shown below. The
DFEntConsoleCustomActions.xml is available at C:\Program Files\Faronics\Deep Freeze
Enterprise. The file can be edited to add additional actions like the one explained below:

<?xml version="1.0" encoding="UTF-8"?>

<!--Deep Freeze Default Custom Action file-->
<CUSTOMDEFINEDACTIONS>
<ACTION1>
<CAPTION>
<ENGLISH>Control with RDC</ENGLISH>
<GERMAN>Control with RDC German</GERMAN>
<JAPANESE>Control with RDC Japanese</JAPANESE>
<SPANISH>Control with RDC Spanish</SPANISH>
<FRENCH>Control with RDC French</FRENCH>
<CHINESE>Control with RDC Chinese</CHINESE>
</CAPTION>
<FILEMENU>Y</FILEMENU>
<POPUPMENU>Y</POPUPMENU>
<SILENT>Y</SILENT>
<SUBITEMS/>
<PARAMS/>
<SYNC/>
<LOG/>
<EXECUTE>C:\Windows\system32\mstsc.exe /v:%%WKSNAME%% /f</EXECUTE>
<WORKDIR>C:\Windows\system32\</WORKDIR>

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188 Appendix E Deep Freeze Action Files – RDC Example

In the above example, the custom action file contains the command for running Remote
Desktop on the Console computer and connect the remote computer specified in the
parameter %%WKSNAME%%.
The DFEntConsoleCustomActions.xml file contains 3 samples:
• Control with RDC
• Remote Execution
• Push and Install MSI file
For more information on using the above samples, refer to the Configure Custom Actions
section. You can edit the The DFEntConsoleCustomActions.xml file as per your needs.

Deep Freeze Action File Structure

The following XML schema outlines the custom defined actions available to the user.
Multiple XML files can be saved based on the number of commands required. Each file
must be saved to the Console folder and the read only attribute must not be selected.
Any changes made must be accompanied by a restart of the Deep Freeze Console in
order to take effect.

Parameter Usage
<?xml version=”1.0” encoding=”UTF-8”?>

<CUSTOMDEFINEDACTIONS>

<CAPTION> Text that appears in file menu or submenu

<ENGLISH>Caption</ENGLISH> Text in various languages

<GERMAN>Caption</GERMAN> Text in various languages

<JAPANESE>Caption</JAPANESE> Text in various languages

<SPANISH>Caption</SPANISH> Text in various languages

<FRENCH>Caption</FRENCH> Text in various languages

<CHINESE>Caption</CHINESE> Text in various languages

<FILEMENU>y</FILEMENU> Defines if this action will be in file menu

Defines if this action will be in right-click popup

<POPUPMENU>y</POPUPMENU>
menu

Defines if user will be asked a confirmation

<SILENT>y</SILENT>
message

In sub-items, the item that is a child to this item can

<SUBITEMS>
be defined

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Parameter Usage
If the sub-items are defined then action for this
</SUBITEMS>
items will be ignored

Specifies if command will be executed

<SYNC>y</SYNC>
synchronously or asynchronously

Choosing this action prompts user to enter custom

<PARAMS>
parameters

<PASSWORD> Name on parameter

<VAR>%PARAM1%</VAR> Name of variable which will be used in EXECUTE

<ENGLISH>USERNAME Param
Text in various languages
(ENGLISH)</ENGLISH>

<GERMAN>USERNAME Param
Text in various languages
(GERMAN)</GERMAN>

<JAPANESE>USERNAME Param
Text in various languages
(JAPANESE)</JAPANESE>

<SPANISH>USERNAME Param
Text in various languages
(SPANISH)</SPANISH>

<FRENCH>USERNAME Param
Text in various languages
(FRENCH)</FRENCH>

<CHINESE>USERNAME Param
Text in various languages
(CHINESE)</CHINESE>

</CAPTION>

</USERNAME>

</PARAMS>

<LOG> Defines behavior of the log file

<APPEND>y</APPEND> Defines if log file will be appended or created new

<FILENAME>c:\a1com
Defines filename
mand.log</FILENAME>

<EXECUTE>c:\windows\vpn.exe
Defines command which will be executed. Here,
%%IP%% %USERNAME% %PASSWORD% parameters and/or console items can be used
%%WKSNAME%%</EXECUTE>

<WORKDIR>c:\windows</WORKDIR> Defines working directory

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190 Appendix E Deep Freeze Action Files – RDC Example

Console Parameters
The following console parameters can be passed to the executed application or script
through the Enterprise Console:

Parameter Usage
%%WKSNAME%% Workstation name

%%DOMAIN%% Workstation domain

%%IP%% Workstation IP

%%PORT%% Workstation port

%%STATUS%% Workstation status

%%CFGDATETIME%% Workstation configuration date/time

%%MAC%% Workstation MAC address

%%DFVERSION%% Workstation Deep Freeze version

%%CFGNAME%% Workstation Configuration name

%%LOGGEDONUSER%% Workstation logged on user

%%DFINSTALLATIONFILE%% Workstation installation file

%%LICENSESTATUS%% Workstation license status

%%LICENSEEXPIRYDATETIME%% Workstation license expiry date and time

%%AVSTATUS%% Workstation Anti-Virus status

%%OSVERSION%% Workstation Operating System version

Deep Freeze Enterprise User Guide