The Group code of conduct

1.The standards of the Code are simply what is prescribed by the regulators.
True
False

2.The standards of the Code guide on what must be done for every issue that may arise or every
situation where ethical decisions must be made.
True
False

3.Pravina, an ICICI Group employee, is trying to rent an office space for her husband. She is
well aware that ICICI Group is already in discussion with the owner for taking the same property
on rent to set up a new branch. Does this amount to conflict of Interest?
True
False

4.Rajneesh, is a Chief Manager in ICICI Group. He applied for a housing loan of an exorbitant
sum which he was not eligible for. Surprisingly the loan was sanctioned. Does this amount to
conflict of Interest?
Yes
No

5.During the course of your normal work, you have observed an act of your colleague (in the
same department) that is not within the interest of the customer. You would, in such a situation:
Do not react as it does not pertain to your job profile
Advise your colleague about the Code of Conduct and remind him to accord priority to
customer interest
Escalate the activity to HR and/or legal/compliance or through Whistle Blower mechanism
for appropriate action to be against concerned employee

6.Your obligation to protect the ICICI Group’s proprietary and confidential information:
Applies only till you are a part of the Group
Continues only till the date your resignation is accepted
Severs on the date your layoff notice comes into effect
Continues even after you leave the Group
7.Acts of ignorance which leads to leakage of confidential and proprietary information does not
lead to investigation and probe against employees.
True
False

8.Unauthorised use or distribution of proprietary information may result in potential legal and
disciplinary actions.
True
False

9.You will not be penalised by ICICI Group for delayed performance of a transaction solely on
the grounds of:
Absence from work on medical grounds
System Problem
Refusal to pay bribes
Server Problem

10.As per Personal Investment section of “The Code” ‘tipping’ is Illegal.

True
False

11.You see that your counterpart is overlooking or not making requisite enquiries in regard to a
suspicious transaction in Mr X banking account: In such a situation you would:
You leave the matter as it is as you have nothing to do with the customer nor have you ever
interacted with him.
Inform Mr X about the transcation being suspicious.
Inform your manager about the lapse of the counterpart and about the suspicious
transaction.

12.Exercise requisite ___________while accepting a customer and undertaking a transaction and

make reasonable enquiries in case of doubt.
Due diligence
Escalation
Applicable procedures
Training
13.ICICI Group does not do business with drug traffickers, money launderers and other
criminals.
True
False

14.You must ensure that ICICI Group’s ____________ include, full, fair, accurate, timely and
understandable disclosure.
Public Communications
Newpapers
Certificates

15.You can make misleading reports, claims or statements to government/regulatory authorities

to cover up on any lapses that could have occurred.
True
False

16.You are a manager at ICICI Group. Lately, you noticed that your staff suddenly started
indenting a large amount of stationery for no apparent reason. There has not been an increase in
work-load or any addition in the staff. Will this observation alert you?
No, it won’t and neither would I invest my time to investigate. Loss or theft of stationery is
a trivial issue. As a responsible employee of ICICI Group, I won’t prefer not to waste my,
the supervisor’s or the CFO’s time. I would rather ignore this minute loss.
Yes, it will and I will inform the relevant authority. The reason for the sudden increase in
consumption may be due to theft of stationery. As a responsible employee of ICICI Group, I
would report any suspected loss, misuse or theft to the supervisor or the CFO.

17.As per our fair competition policy, we must not gather information about the competitors'
products and services.
True
False

18.We uphold the principle that advancement is based on talent and performance, but there is no
commitment to equal opportunity.
True
False
19.Whose approval should you take before any form of interaction with the media?
Corporate Brand and Communications Group (CBCG)
Human Resource Management Group (HRMG)
Risk Containment Unit (RCU)

20.Which of the following should an employee, officer or director of ICICI Group need not
ensure?
The workplace is healthy
The workplace is productive
The workplace is entertaining for self and others
The workplace is free from drugs

21.__________ prohibits unwelcome advances, requests for sexual favours, or other verbal or
physical conduct which unreasonably interferes with an individual’s work performance or
creating an intimidating, hostile or offensive working environment.
Insider Trading Policy
Conflict of Interest Policy
Whistle Blower Policy
Gender Neutral Policy

22.ICICI Group expects that an employee shall not directly or indirectly convey or solicit or
attempt to induce any employee or business associate to leave their current employment with the
ICICI Group and join the service of the new employer or any competitor.
True
False

23.Special Responsibilities of superiors and managers that ensure the employee need to comply
with provisions of applicable laws and on a constant basis is covered under:
Duty of Selection
Duty of Instruction
Duty of Monitoring
Duty of Communication
24.Smoking in a non designated area illustrates a ______________.
Habitual Irregularity
Gross/serious Violation
Fraudulent Irregularity
Irregularity in a High Risk Area

25.Any act which is against the ethos/culture of the company is a __________.

Habitual Irregularity
Gross/Serious Violation
Fraudulent Irregularity
Irregularity in a High Risk Area

26.Withholding of increment is a form of ______________.

Cautionary Action
Deterrent Action
Capital Action

27.Withholding of promotion is a form of ______________.

Cautionary Action
Deterrent Action
Capital Action

28.Who is the sole judge to decide upon the categorisation of breaches and corrective actions?
The Company
The Government of India
The Reserve Bank of India

29.________________ has primary authority and responsibility for the enforcement of “The
Code”
HR department
Committee of Directors or an appropriate internal committee
Compliance Group
The Head, Corporate Legal Group
 Board Governance & Remuneration Committee

30.Amendments to “The Code “must be approved by the

HR department
Board of Directors
Compliance Group
The Head, Corporate Legal Group

31.Gift or entertainment offered with the intention of influencing business decisions could be
construed as an attempt to Bribe.
True
False

32.Bribery/Corruption is defined as receiving or offering of an undue reward from/to any third

party.
True
False

33.If an employee is found to be involved in making any payments for the purpose of obtaining
or retaining business, disciplinary action he/she would be subject to disciplinary action as well as
potential civil or criminal liability for violation of the Code.
True
False

34.Bank’s Social Media guidelines lays down standards employees should adhere to while
communicating internally, externally as well as online.
True
False

35.The copy of ICICI Group Code of Business Conduct and Ethics is available on
Website
Intranet
Library
36.Conflicts of interest can occur if:
Our business practices sacrifice interests of one set of customers in favour of another
Our business practices places our business interests ahead of customers
Our interest and customer interest does not match

37.While undertaking the personal investments, it must be ensured that it should not:
Affect or appear to affect your ability to make unbiased business decisions for ICICI Group
Be contrary to the ICICI Group's interests
Be in the businesses of ICICI Group’s customers, suppliers, or competitors that could cause
divided loyalty, or even the appearance of divided loyalty

38.For privacy and confidentiality of ICICI Group’s information, an employee of ICICI Group
must not:
Carry hard copies of official information (otherwise than for official purposes) outside the
office k
Pass information, directly or indirectly to any recruitment/search agencies k
Physically secure or protect the official information
Use internet without compliance to internal policies and procedures k
Limit access to information strictly to those with a legitimate business reason

39.Intellectual Property of ICICI Group includes:

Trade secrets and Strategies
Patents & Trademarks
Employee medical Information
Unpublished Financial /pricing information
New product plans

40.Money Laundering legislations criminalize money laundering in respect of:

Drug trafficking
Terrorism
Tax evasion
Fraud
41.How do we at ICICI Group, prevent money laundering?
By employing Auditing Agencies to check the every customer transaction
By using proper processes for ensuring adequate customer due diligence
By ongoing monitoring of customers to detect suspicious transactions in bank accounts

42.All relationships with external counter-parties should be conducted in professional and

impartial manner. Vendor selection and hiring decisions must be:
Made objectively
In the best interest of the ICICI Group
Based on evaluation of integrity, suitability, price, delivery of goods/service, quality and
other pertinent factors.

43.ICICI Group has a Gender Neutral Policy that prohibits:

Unwelcome advances,
Requests for sexual favours, or
Any undesired verbal or physical conduct

44.It is ICICI Group's Policy is to:

Maintain an open and co-operative relationship with its regulators
Comply with all applicable laws, rules and regulations
Disseminates information regarding compliance with laws, rules and regulations
a and b

45.What is the primary objective of the disciplinary procedure?

To make employees aware of the instance/s of apparent and reported breach of the Code on
their part.
To give employees an opportunity of making submission, for instance/s reported against.
To analyse the problem behind the reported or apparent breach and investigate the same.

46.ICICI Group expects all its employees, officers and directors to act in accordance with high
professional and ethical standards.
True
False
47.As an ICICI Group employee, officer or director one must seek to avoid even the appearance
of improper behavior.
True
False

48.Priti, an ICICI Group Officer, is against selling a product that is profitable for the Group but
not appropriate for the customer. Does this amount to conflict of Interest?
Yes
No

49.Using proprietary knowledge obtained through the course of employment to make

investments that are not in the best interest of the ICICI Group is an example of:
Personal investment that is contrary to the ICICI Group’s interests
Unbiased business decision for ICICI Group
Divided loyalty to ICICI Group

50.Declaration of no material interest in any proposed contract of the Bank should be made to
Human Resource Department on __________ basis.
Weekly
Monthly
Quarterly
Annually

51.ICICI Group follows zero tolerance approach towards:

Habitual Irregularities
Bribery and Corruption
Money Laundering
Insider Trading
52.During your visit to a retail dealer, you are offered an expensive gift as a good gesture. How
would you respond?
Politely refuse and confirm that Bank has a policy and we do not accept gifts
Accept the gift and thank the dealer for the same and politely confirm that such formality is
not warranted for
Accept the same and surrender it to the Gift Office post your visit.
53.Sheetal, an ICICI Group employee accidentally stumbled upon some non-public information.
She knows that the information is a valuable tip for any outsider. She is wondering if it is alright
to share it with someone. What is your opinion?
It is not right to share the information with anyone. It is a non-public information and not
meant for outsiders.
It is alright to share the information with anyone who can benefit with the information.
Afterall, she did not dig in for the information; she just stumbled upon it accidentally.

54.To protect the integrity of ICICI Group and its subsidiaries and affiliates, it is essential that an
employee conducts his/her personal trading as per _______________.
Insider Trading Code
Conflict of Interest Policy
Whistle Blower Policy
None of the above

55.Prejudice an investigation by informing the person who is the subject of a suspicious

transaction is a _______________ action.
Correct Action
Deterrent Action

56.It will not amount to an offence, if you undertake and/or facilitate transactions involving
criminal activities in your ignorance.
True
Ans-false

57.ICICI Group does not and is not responsible to assist law enforcement agencies.
True
False

58.Non-maintenance of records that comes into your notice and any misappropriation or
tampering of records needs to be reported to a ____.
Relevant authority
Compliance Group
Immediate Superior
Audit Committee
59.An Employee must ensure that records, data and information owned, collected, used and
managed for ICICI Group are accurate and complete.
True
False

60.Misappropriation of ICICI Group Assets leads to breach of duty by the employee and may
constitute an act of fraud against ICICI Group.
True
False

61.Use of official supplies and equipment for personal or political matters

Allowed
Not Allowed

62.Your profile gives you access to information/database of I Bank customers which is required
by your colleague in another department:
You transfer data to the colleague as per his requirement.
Check and take permission if required from superiors or appropriate authority before doing
so.
Refuse the colleague as you know that this data cannot be shared.

63.Your personal relationship with contractors, suppliers and vendors has no bearing on the
ICICI Group and, hence, should not be disclosed to your superior.
True
Fals
e

64.ICICI Group does not ensure diversity of workplace through efforts to recruit, develop and
retain the most talented people from a diverse candidate pool.
True
False
65.A person at a senior position is not complying or violating certain provision of the code which
you have noticed. You would......
Discuss it with your colleague
Inform The Head Corporate Legal group
Inform the Board governance & remuneration Committee.
Inform the Audit committee of Board of Directors.
66.Proprietary and confidential information include:
Any system, information or process that gives ICICI Group an opportunity to obtain an
advantage over competitors
Any non-public information about ICICI Group businesses
Any non-public information about its customers and its employees
Any other non-public information received

67.Proprietary and confidential information about ICICI Group, a customer, supplier or

distributor, should not be disclosed to anyone:
Who is not authorised to receive it
Who has no need to know it
Who does not want to know it

68.How do we at ICICI Group, ensure that we know our customers?

By exercising requisite care in selecting those with whom we conducts business
By employing Investigation Agencies to check the credit and character of every customers
and counter parties
By checking the credit and character of customers and counter parties

69.You must observe standards of good taste regarding content and language when creating:
business records
documents like e-mails
newspapers

70.Reports and documents that are required to be filed or submitted to regulatory authorities and
other public communications should be :-
Complete and Fair
Accurate and Timely
Understandable

71.While making or maintaining company records following should be adhered to :-

Maintain accurate data in sufficient detail to reflect accuracy of company transactions
Assist in preparation of true and fair financial statements of the company
Crosscheck the reports being submitted to regulatory authorities; in case there are any errors
found, report to the relevant authority
72.Employees, officers and directors of ICICI Group are prohibited from:
Taking for themselves, business opportunities that arise through the use of corporate
property, information or position
Using corporate property, information or position for personal gain
Competing fairly with competitors
Competing with the ICICI Group

73.Particular care should be taken to act legally in those areas where:

There is no law
The law is evolving rapidly
The law is being extended to cover further legal requirements

74.Disciplinary actions can be classified under ……

Cautionary Action
Deterrent Action
Capital Action

75.Before you accept a position as a director of an unaffiliated for-profit company or a

professional organisation/ association outside ICICI Group, you need to take intimate:
HR department
Committee of Directors or an appropriate internal committee
Compliance Group
The Head, Corporate Legal Group

76.An Employee must ensure that records, data and information owned, collected, used and
managed for ICICI Group are accurate and complete.
True
False

77.At workplace you see misuse of ICICI group supplies/asset for personal use and mishandled
by a specific department:
Inform the department head about the mishandling and see that action is taken.
Caution the person misusing the supplies to tighten up.
It’s not your department and cost of your department is under control and your department
takes due diligence in using bank assets.
78.Theft, pilferage or any dishonest act falls under ____________.
Habitual Irregularities
Gross/serious Violations
Fraudulent Irregularities
Irregularities in High Risk Areas

79.Termination of services or dismissal from services is a form of ______________.

Cautionary Action
Deterrent Action
Capital Action

80.If an employee is found to be involved in making any payments for the purpose of obtaining
or retaining business, discilinary action he/she would be subject to disciplinary action as well as
potential civil or criminal liability for violation of the Code.
True
False

81.You must obtain approval from Committee of Directors:

Before using official resources inappropriately
For violating national, international or local law
Before you accept a position as a director of an unaffiliated for-profit company or
organisation
When you work with a professional organisation/association outside ICICI Group

82.While undertaking outside activities, you should not use the following for your personal
benefit:
ICICI Group name
ICICI Group facilities
ICICI Group relationships
83.Which of the following involves Conflict of Interest?
Selling a product that is profitable for the Group but not appropriate for the customer;
Acting as a broker, finder, go-between or otherwise for the benefit of a third party in
transactions involving or potentially involving the Group or its interests;
Competing with the ICICI Group for the purchase or sale of property, products, services or
other interests
Directing business to a supplier owned or managed by, or which employs, a relative or
friend. K

84.Any suspected loss, misuse or theft of ICICI Group assets should be reported to .
Respective supervisor
Chief Financial Officer
HRMG
Board Governance & Remuneration Committee

85.The quality of our relationships with our suppliers and other external counter-parties often has
a direct bearing on the quality of:
Our products
Our services
Ultimately our customer relationships.

86.Superiors and Managers should _____________.

Carefully select the employees for a job in light of their personal and professional
qualifications.
Formulate obligations in a precise, complete, and binding manner, to ensure compliance
with provisions of instructions.
Ensure that compliance with provisions is monitored on a constant basis.
Communicate to the employees that violation of regulations are disapproved of and would
have disciplinary implications.