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IC ITIL Roles and Responsibilities Template

The document lists various ITIL roles and their responsibilities but does not provide details about the responsibilities. It includes roles such as Service Desk Analyst, Incident Manager, Problem Manager, Change Manager, and IT Operations Manager. The roles are at different levels from Level 1 to Level 3 analysts and cover functions such as service management, operations, security, and portfolio management. However, no details are given about the specific responsibilities of each role.

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201 views3 pages

IC ITIL Roles and Responsibilities Template

The document lists various ITIL roles and their responsibilities but does not provide details about the responsibilities. It includes roles such as Service Desk Analyst, Incident Manager, Problem Manager, Change Manager, and IT Operations Manager. The roles are at different levels from Level 1 to Level 3 analysts and cover functions such as service management, operations, security, and portfolio management. However, no details are given about the specific responsibilities of each role.

Uploaded by

pasc colchete
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ITIL ROLES AND RESPONSIBILITIES

ROLE RESPONSIBILITY ASSIGNEE

Service Desk Analyst – Level 1

Service Desk Analyst - Level 2

Service Desk Analyst - Level 3

Technical Analyst/Architect

Incident Manager

Major Incident Team

Problem Manager

Change Manager

Project Manager

Demand Manager

Access Manager

Business Relationship Manager


Configuration and Release
Manager
Quality Assurance Manager

IT Security Manager

Network Analyst

Service Continuity Manager

Service Catalog Manager

Financial Analyst/Manager

Service Strategy Manager

Service Portfolio Manager

IT Steering Group

Service Design Manager

Service Level Manager

Risk Manager

Capacity Manager

Availability Manager

IT Service Continuity Manager

Compliance Manager

Supplier Manager

IT Operations Manager

Business Analyst
Facilities Manager

CSI Manager
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