Scribd
Upload
259 views5 pages

Service Now Content

This 30-day ServiceNow training course covers administration, development, and additional topics. Administration includes introduction to ServiceNow, forms and lists administration, user and group administration, and module administration including incident, problem, change, and service level management. Development includes scripting, update sets, reports, inbound email actions, and the configuration management database. Additional topics are the service portal, web services, and data transfer between instances.

Uploaded by

Karthik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
259 views5 pages

Service Now Content

This 30-day ServiceNow training course covers administration, development, and additional topics. Administration includes introduction to ServiceNow, forms and lists administration, user and group administration, and module administration including incident, problem, change, and service level management. Development includes scripting, update sets, reports, inbound email actions, and the configuration management database. Additional topics are the service portal, web services, and data transfer between instances.

Uploaded by

Karthik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 5

ServiceNow Course Content

This document is elaborate description of the contents we are going to cover as part of 30 days
service-now training course

Administration:
Introduction to ITIL and ITSM

Introduction to Servicenow

 Introduction to service now instance & Process & versions

 SNC Navigations

 SNC Application and Modules

 Forms, Lists and tables

Tables & Columns and Administration:

Basic Forms and List Modification and Administration


 Personalizing Forms
 Creating new sections in Forms
 Personalizing Lists and List Controls
 Introduction to different types of fields
 Creating New Views

Configuring Users and Groups and Administration


 Users & Delegating users & VIP users
 Groups
 Roles
 Roles Tagging to Users and groups

Application and Modules Administration


 Creating and modifying applications and modules and others related actives
 Limiting Access of Applications and modules to specific set of roles

Introduction on Different Modules


 Incident Management
 Problem Management
 Change Management and its workflows
 Service Level Management
 Knowledge Management
 Asset Management & Configuration Management Database (CMDB)

Change Management:
 Different types of change requests and their significance
 Change Types and Respective workflows
 Approvals debugging in workflows

Service Level Management


 SLA Definitions and triggering conditions
 SLA schedules
 Excluding and Including holidays in Schedules
 Retroactive start usage in SLA
 SLA workflow and Notifications on breach

Service Catalog:
 Introduction on items, categories & Catalogs
 Record Producers vs Catalog items
 Introduction to variables and variable sets
 Creating workflows and attaching the workflows to the catalog items
 Associating workflows to other tables

Email Notifications and Events:


 Email notification creation(when to trigger, whom to trigger, what content to send)
 Templates utilization in email notification & Notification Scripts
 Events creation
 Email notification through events
 Email Notification in workflow via notification and events

Import sets and Transform Maps:


 Data load through excel
 Transform Mapping(Auto and Manual Mapping)
 Data source creation(like excel, csv)
 Utilizing data source in data loads
 Scheduled Imports
Development
Scripting:
 Client Side Scripting
 Client Scripts(Intro, How to write and use)
 UI Policies (Into, How to write and use)
 Server Side Scripting
 UI Actions(Into, how to write and use)
 Business Rules and Global Business Rules(Intro, How to write and use)
 Script Include

Update set & Update Sources


 Introduction to update set
 Creating and update set
 Using an update set
 Creating update source
 Retrieving update sets
 Moving changes b/w instances
 Errors skipping and checking
 Advantages and best practices

Reports, Gauges and Homepage

 Creating Quick Reports from lists


 Creating Reports, Gauges and Homepages
 Various types of reports and usage
 Scheduling reports
 Report Administration

Creating Inbound Email Actions:

 Email to ticket creation

Creating Schedule Jobs


Access Control Rules (ACL)

Introduction to CMDB & CI

Relationship b/w the different CI’s

Usage of MID server & SSO & LDAP Process:

 Bringing the Active Directory Users information in the


servicenow
 Updating the records in servicenow

Introduction to Service Portal:

 Creating a new site


 Creating Different Pages in service Portal
 Bringing the catalog items & Record producers in service portal

Introduction to Web services (REST, SOAP)

 Creating a connection b/w the 2 servicenow instances using


web services
 Transfer the data from One instance to another instance

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy