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Table Service Phraseology

The document outlines the standard phrases used by waitstaff when serving a guest from greeting them, seating them, taking their order, serving the order, billing them, and bidding them goodbye. The waitstaff guides the guest to a non-smoking table, takes their order for corn soup, Greek salad, beefsteak, wine, and mango float. They accurately repeat the order, serve each course along with the wine, then provide the bill which the guest pays with exact change before the waitstaff bids them farewell.

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886 views2 pages

Table Service Phraseology

The document outlines the standard phrases used by waitstaff when serving a guest from greeting them, seating them, taking their order, serving the order, billing them, and bidding them goodbye. The waitstaff guides the guest to a non-smoking table, takes their order for corn soup, Greek salad, beefsteak, wine, and mango float. They accurately repeat the order, serve each course along with the wine, then provide the bill which the guest pays with exact change before the waitstaff bids them farewell.

Uploaded by

Gia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TABLE SERVICE PHRASEOLOGY

WELCOME AND GREET GUEST


W: Good afternoon Mam, Welcome to XYZ Restaurant. Do we hold any reservation Mam?
G: No
W: May I suggest a table for you mam?
G: Yes please
W: Smoking or Non-Smoking Area?
G: Non-Smoking Area please
W: Ok Mam, Please follow me, this way please.

SIT THE GUEST


W: Will this table ok for you mam?
G: Yes
W: Ok mam, have a sit please.
G: Ok thank you
W: would you like me to put the table napkin on your lap mam?
G: yes please
W: Excuse me mam, I’ll get water first.
(Serve water)

ORDER TAKING
W:Mam, here’s the menu for your selection.
G: ok
W: May I Take now your order mam?
G: Ok, I would like to order Corn Soup, Greek Salad, Beef Steak and Mango Float please.
W: How about the wine mam? May I suggest a wine for you mam? Since your main course
is Beef Steak, it is best accompanied with our best seller the Bordeaux Red Wine produced
in France in a year 2012 with 12% alcohol volume. Would you like one bottle of it mam?
G: Yes I will order one bottle of that Bordeaux red wine.
W: May I repeat your order mam, you ordered Corn Soup, Greek Salad, Beef Steak and
Mango Float and 1 bottle of Bordeaux Red Wine. Did I get it right mam? Would that be all
mam?
G: Yes. Thank you!
W: Ok mam, wait for about 15 minutes and I will serve your order. Excuse me.

**(chef 1 Order of Corn Soup, Greek Salad, Beef Steak and Mango Float for table number 4
please)

(ADJUST THE SET-UP ACCORDING TO THE ORDER OF THE GUEST, DO PLUS AND MINUS
METHOD)

SERVE THE ORDER

(SERVE THE ORDER ACCORDING TO THE FOOD SEQUENCE)

W: Mam, here’s you Corn Soup. Enjoy your soup mam.


G: Thank you
W: Are you done mam? Can I take this?
G: Yes, please
W: ok mam, Excuse me.
W: Mam, here’s you Greek Salad with Thousand Island dressing. Enjoy your salad mam.
G: Thank you
W: Are you done mam? Can I take this? How was the salad mam?
G: Taste good. I loved it!
W: ok mam, Excuse me.
W: Mam, here’s you Beef Steak. Enjoy your main course mam.
G: Thank you
W: (SERVE THE WINE ACCORDING TO THE STANDARD) Mam, here’s your Bordeaux Red
Wine produced in France in a year 2012 with 12% alcohol volume. Is this the right wine
mam?
G: Yes
W: Can I open the wine for you mam?
G: Yes please
W: (OPEN THE WINE PROPERLY) Here’s the cork mam for you to smell. How was the smell
mam?
G: Smells good
W; Would you like to taste the wine mam?
G: yes please
W: (POUR THE WINE to the appropriate glass) How was the taste mam?
G: Taste good
W: Would you like some more?
G: Yes
W: Here’s your wine mam, just call me if you need any assistance. Excuse me.
(BUSS OUT)
W: Are you done mam? Can I take this?
G: Yes, please
W: ok mam, Excuse me.
W:Mam. Here’s your mango float. Enjoy your dessert mam!

BILLING THE GUEST

G: Waiter! Bill please


W: (CASHIER BILL FOR TABLE NUMBER 4 Please)…… Here’s your bill mam.
G: (GIVE 3000 pesos)
W: Thank you mam I received 3000 pesos, I’ll be back for your change. Excuse me.
… Here’s your change mam.

BIDDING GOODBYE

W: Thank you for dining with us mam, we’re looking forward for your next visit. Godbless!

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