QUICK SET UP Camera

GUIDE
BEFORE INSTALLING ANYTHING WE

1.
STRONGLY RECOMMEND THAT YOU KIT005-SFX
CONNECT YOUR CAMERAS TO YOUR DVR KIT006-SFX
AND TEST YOUR SYSTEM FIRST. CAM005
Power Connector
WE CHECK EVERYTHING TO MAKE SURE IT
IS WORKING WHEN IT LEAVES US BUT
Power Adaptor

3.
OCCASIONALLY THINGS FAIL AND IT IS
BETTER TO KNOW NOW THAN AFTER YOU
HAVE FITTED EVERYTHING!

1.
Connecting your cameras. BNC Connector
Your Cameras have 2 plugs
attached, one is a BNC connector
Power
Connecto r
(for the video) the other is for
power. Connect these plugs into
the sockets on the end of one of
the cables included in the kit.
4-Way Split Cable This connects
your camera to

2.
Connecting your DVR. the power supply
At the other end of the cable there Output to TV
are two plugs, these connect your or Monitor

2.
camera to the DVR and also to the You can connect your system to (We recommend you
power supply. a HD TV using a HDMI Cable, you keep your cables
You will also need to connect yout can also connect them together coiled whilst you test
DVR to a TV or monitor. You can using an RCA lead, or to a your system)
connect your system to a HD TV using monitor using a VGA lead.
a HDMI cable, you can also use the
RCA (Video Out) socket or the VGA
socket on the back of the DVR. Connect the BNC Connecto r
. mouse to the

3.
Switch on USB socket
to DVR
Once you have connected all the This connects
cables successfully connect the your camera to
DVR & Camera power leads to a the DVR
power outlet. Switch on your TV
and select the HDMI socket you
have DVR connected to. DVR Power
Further, more detailed instructions on how to operate your DVR are included in the main manual which is on the set up disc included.
We refrain from printing these large manuals in an effort to limit our impact on the environment.

FACE DETECTION FUNCTION SETUP

1. Mounting Angle of Camera
The face detection feature can tolerate an angle error of up to 45
3. Software Setup
degrees. Clear facial images will decrease the chance of an omission To complete the facial detection setup you will need to switch on
from the face capture list. the the DVR and set the detection areas (the first thing you may
see on the monitor screen will be the P2P Setup Wizard, please turn
Horizontal Angle Vertical Angle over for the instructions for this). Follow the steps below:
The horizontal angle is the angle The vertical angle means the Enter main menu (right click)
between the camera and the angle above and between • Face: to set face detection
horizontal direction away from camera and person’s face. parameters
the face pointing at the camera. The limit should be below 45 • Face Search: to search face
The limit should be below 45 degrees. It is recommended not images and video data stored on
degrees. It is recommended not to exceed 30 degrees. the DVR.
to exceed 30 degrees. • Storage: to set cloud storage
function (save face snapshots
remotely).
30° 30°
Face - setting the detection area
Enter main menu and set face
detection parameters.

Red: Detection area

2. Cameras Distance and Lens Focal Length

Once set, the device only detects
the faces in the detection area.
False positives and underreporting
can be effectively reduced by
The proportion of the face
inside the screen is a critical setting the detection area correctly.
factor for face detection. The
Blue: Minimum face
minimum height of the face 8% 20% 100%
This means the minimum face
should be more than 8% of the
detection area. When the face is
screen and the recommended
smaller than minimum detection
height is 20% of the screen.
area, it cannot be detected.

Baring in mind the above L-max

Yellow: Maximum face
requirements, you can figure out This means the maximum face
how to choose the lens according L-better detection area. When the face is
to the size of the camera’s more than the maximum detection
area, it cannot be detected.
sensor. Continued next page
FACE DETECTION FUNCTION CLOUD STORAGE BACKUP
SETUP (Cont.) The device can upload face pictures automatically to a cloud
storage account by syncing to your Dropbox account.
Face Search List From the Main Menu, select Cloud Storage and setup the link
Return to the real-time monitoring between the DVR and your Dropbox account. You can choose
page using the right click on what video source you would like to be backed up remotely.
the mouse. Face images will be Choose between Motion Detect, Video Loss & Camera Masking.
presented on the right hand side of
real-time monitoring screen. The face
picture will be saved to the DVR’s
HDD.

Enter the Face search page, you

will be able to search the recorded
face list. By double clicking the face
pictures you will be able to play back
the video footage from the time
around when the face was recorded.

EASY SMART PHONE SETUP FOR LIVE VIEW & REMOTE PLAYBACK
For the convenience of monitoring your Qvis security system on the move via your smart phone we have provided a quick and simple remote
connection setup service. Please follow the steps below closely to successfully setup the connection for live view and remote playback.

PLEASE MAKE SURE THAT YOUR DVR DEVICE IS SETUP AS SHOWN ON THE REVERSE SIDE OF THIS PAGE BEFORE CONTINUING.

1. 3.
Internet connection Download & install
Connect the Ethernet cable into the ‘Net’ port on the rear of Medusa app
the device, then connect the other end into one of the spare Select the Medusa
ports on your modem-router, as shown below. app and install on to
Modem - Router your smart phone
Ethernet connector ANDROID APP iOS (APPLE) APP
to spare router port
4. 5.
Add new device Scan unique device QR code
Once installed, open The next screen will have an
it up and press the icon of a QR code, select this
button: ‘+ Device’. to use the inbuilt QR scanner.
Ethernet Scan QR code found on Step
2 of the Startup Wizard,
cable
shown on your monitor
screen.

Ethernet connector Scan

here
to DVR ‘NET’ port

2. Step 1: Download Sentient 960H app

Turn the power on to the DVR device. When it has fully
booted up, you will be presented with a ‘Startup Wizard’
window displayed on your monitor. 6.
View Live feed cameras
Your DVR will now be
shown on the list of
devices along with a list of
camera channels.

The video channel display

screen will then allow
www.qviscloud.co.uk Android App
you to view the cameras
connected to the DVR.
www.sentientconnect.co.uk Android App iOS App

Playback
To playback and review
For more help please visit www.sentientconnect.co.uk footage select the icon
For more help please visit www.sentientconnect.co.uk shown here found on the
device list screen:

Choose the date, time

and channel you wish to
view footage from and
Using a QR scan app, scan the corresponding QR code to the then the app will search
operating system on your phone, i.e. scan the iOS QR code if you for recorded footage to
have an iPhone. review.

For further info or help with your product, please visit: www.qvishome.co.uk
Success! You should now be fully setup.
 4/8/16 Channel 960H DVR

USER’S MANUAL

V2.0 01.2015

© Copyright QVIS Home ®. All documentation rights reserved. i

 Welcome
Thank you for purchasing our 960H CCTV DVR/kit.

This user’s manual is designed to be a reference tool for

the operation of your system.

Do not worry; you do not have to read this entire

manual to be up and running. There should be a
quickstart guide found with your DVR device, which will
show you how to setup the connections to the DVR
correctly and how to setup a remote monitoring
connection.

Here you can find information about the corresponding

DVR’s features and functions, as well as a detailed menu
tree.

Before installation and operation please read the

following safeguards and warnings carefully!

© Copyright QVIS Home ®. All documentation rights reserved. ii

 BEFORE YOU BEGIN
Important Safeguards and Warnings
1．Electrical safety
 All installation and operation should conform to your local electrical
safety codes.
 We assume no liability or responsibility for any fires or electrical
shock caused by improper handling or installation.
2．Transportation security
 Heavy stress, violent vibration or water splash should be avoided
during transportation, storage and installation.
3．Installation
 Keep upright. Handle with care.
 Do not apply power to the DVR before completing installation.
 Do not place objects on top of the DVR
4．Qualified engineers needed
 All examination and repair work should be done by qualified service
engineers.
 We are not liable for any problems caused by unauthorised
modifications or attempted repair.
5．Environment
 The DVR should be installed in a cool, dry place away from direct
sunlight and inflammable or explosive substances, etc.
 This product should be transported, stored and operated in an
environment ranging from 0℃ to 55 ℃.

6. Accessories
 Be sure to use all the accessories available in the Qvis Home range.
 Before installation, please open the package and check all the
components are included.
 Contact your local Maplin outlet if something is broken or missing in
your package.

7. Lithium battery
 Improper battery use may result in fire, explosion, or personal injury.
 When replacing the battery, please make sure you use the same
model. (CR2032 Motherboard battery).
© Copyright QVIS Home ®. All documentation rights reserved. iii
 TABLE OF CONTENTS

1 FEATURES AND QUICK SETUP ........................................................................ 1

1.1 Product Overview ........................................................................................................................................1

1.2 Features ..........................................................................................................................................................1

1.3 Installation .................................................................................................................................................... 2

1.3.1 Unpacking Inspection .............................................................................................................................. 2
1.3.2 Wiring Installation .................................................................................................................................... 2

1.4 Quick Setup Diagram............................................................................................................................... 4

1.5 Smart Phone Setup for Live View & Remote Playback ................................................................ 4

1.6 The Mouse ....................................................................................................................................................5

1.7 On-screen keyboard ................................................................................................................................. 6

1.8 Power On/Off ............................................................................................................................................. 6

1.8.1 Power On ...................................................................................................................................................... 6
1.8.2 Power Off..................................................................................................................................................... 8
1.8.3 Power recovery ......................................................................................................................................... 8

1.9 Icon ................................................................................................................................................................ 8

1.9.1 Icons ................................................................................................................................................................ 8
1.9.2 Operation Icons ........................................................................................................................................ 9

1.10 The Real-time Browser .......................................................................................................................... 9

2 OPERATIONS GUIDE................................................................................................ 10

2.1 The Right-click Menu .............................................................................................................................. 10

2.1.1 The Screen Switching ............................................................................................................................ 10
2.1.2 Color setting ............................................................................................................................................. 10
2.1.3 The Video Inquiry .................................................................................................................................... 11
2.1.4 Alarm output ............................................................................................................................................. 11
2.1.5 The Main Menu ......................................................................................................................................... 12

2.2 The Introduction of the Main Menu ................................................................................................... 13

2.3 The Video Inquiry .................................................................................................................................... 13

2.4 Configuration............................................................................................................................................ 17
2.4.1 System ........................................................................................................................................................ 17
2.4.2 Record ....................................................................................................................................................... 18
2.4.3 Network ..................................................................................................................................................... 21

© Copyright QVIS Home ®. All documentation rights reserved. iv

 2.4.4 Alarm ......................................................................................................................................................... 23
2.4.5 Account .................................................................................................................................................... 24
2.4.6 Abnormity ............................................................................................................................................... 25

2.5 Storage ...................................................................................................................................................... 26

2.5.1 HDD Management ................................................................................................................................. 26
2.5.2 Backup ...................................................................................................................................................... 27

2.6 Output ........................................................................................................................................................ 28

2.6.1 Display ....................................................................................................................................................... 29

2.7 Maintain ...................................................................................................................................................... 31

2.7.1 Log ................................................................................................................................................................ 31
2.7.2 Version ...................................................................................................................................................... 32
2.7.3 Default ....................................................................................................................................................... 32
2.7.4 BPS ............................................................................................................................................................. 33
2.7.5 Auto Maintain ......................................................................................................................................... 33
2.7.6 Online User .............................................................................................................................................. 33

2.8 Shutdown .................................................................................................................................................. 33

3 WEB AND CLIENT ................................................................................................... 34

3.1 Web Operation ........................................................................................................................................ 34

3.1.1 Network Connection ............................................................................................................................. 34
3.1.2 The Interface Of Web Operations .................................................................................................. 35
3.1.3 The Real-time Monitoring .................................................................................................................. 36
3.1.4 Configuration .......................................................................................................................................... 37
3.1.5 Search Record ........................................................................................................................................ 38
3.1.6 Alarm Configuration ............................................................................................................................ 39

4 TROUBLESHOOTING .............................................................................................. 40

© Copyright QVIS Home ®. All documentation rights reserved. v

 1 FEATURES AND QUICK SETUP

1.1 Product Overview

This product is designed specifically for the use in the field of video surveillance and
adopts H.264 video compression, hard disk recording, TCP/IP transmission and a Linux
based OS in addition to some of the most advanced technology in the information
technology industry. These elements help to produce a more stable, reliable and higher
quality video image. The products support synchronised video, audio recording,
playback, monitoring and the synchronisation of audio and video. The products support
advanced control technology and strong network data transmission capacity.

1.2 Features

Real-time monitoring
Composite video signal interface and support TV, VGA or HDMI output simultaneously.

Compression function
Uses H.264 video compression standard and G.711 audio compression standard and
has high definition, low code rate of the video coding to decrease the amount of data to
save to HDD storage.

Recording function
Supports timing, alarm alerts, motion detection, SATA hard and local hard disks, DVR
data backup and network backup.

Video playback function

You can search videos, within the local network, by using the playback interface. As well
as this it supports multiple videos playback, fast playing, slow playing and frame-by-
frame playback. Video playback can be displayed the exact time of the incident using a
graphical timeline to allow you to search for event footage much more efficiently.

Camera control and alarm

Remotely installed cameras can be controlled and various alarm devices can be
connected to ensure that you know when an event has been detected. The DVR
integrates Dynamic detection, video loss, video block, multiple alarm output and scene
lighting control into its controller options.

Communication Interface
Equiped with USB 2.0 high-speed interface and an ESATA interface to allow for external
video backup devices. There is also an option to store data on a remote server (cloud
storage location) by connected the DVR to a local or wide area network by using the
standard Ethernet interface port (plug and play).

© Copyright QVIS Home ®. All documentation rights reserved. 1

 Network functions

Supports:

 TCP / IP
 UDP
 RTP / RTSP
 DHCP
 PPPOE
 DDNS
 NTP

Also supports real-time network monitoring, video playback, control and management
functions. The built-in WEB Server will allow you to directly access the DVR through a
web browser.

Mode of operation
You can operate by the DVR’s front panel or using a mouse. A simple, intuitive graphical
interface is provided for intuitive operation.

1.3 Installation

1.3.1 Unpacking Inspection

When you receive the product pleae check that all items are present according to the
packing list on the reverse of the box.

1.3.2 Wiring Installation

Prepare for installation

Prepare your cameras, TV/display monitor, video cables, network cables, the mouse,
and power cables on a large clean flat surface.

Installation Steps:

(See quick startup guide page 4)

NOTE: Before installing anything we strongly recommend that you connect

your cameras to your dvr and test your system first.

© Copyright QVIS Home ®. All documentation rights reserved. 2

 NOTE: WE CHECK EVERYTHING TO MAKE SURE IT IS WORKING WHEN IT
LEAVES US BUT OCCASIONALLY THINGS FAIL AND IT IS BETTER TO KNOW
NOW THAN AFTER YOU HAVE FITTED EVERYTHING!

1. Place the DVR on a flat horizontal position and connect your cameras to the
video input on the rear of the DVR.

2. Connect your TV/ display monitor to the video output on the rear of the DVR.

3. Connect the network cable to the RJ45 socket on the rear of the DVR then
connect the other end of the cable to a spare socket on the router.

4. Connect the Mouse to the USB interface found in either the front or rear panels.

5. Connect your DVR a power outlet and switch on the power.

Caution
For an external alarm device or a PTZ, please refer to the relevant instructions.
Connect the power line after all lines connected correctly.

© Copyright QVIS Home ®. All documentation rights reserved. 3

1.4 Quick Setup Diagram

1.5 Smart Phone Setup for Live View & Remote Playback

For the convenience of monitoring your Qvis Home security system on the move via
your smart phone we have provided a quick and simple remote connection setup
service. Please follow the steps below closely to successfully setup the connection for
live view and remote playback. See next page for step-by-step setup instructions.

© Copyright QVIS Home ®. All documentation rights reserved. 4

1.6 The Mouse

The mouse is used to operate all aspects DVR.

Right mouse click is used to:

 Open up a new menu in the real-time monitoring screen.
 Exit the current screen without saving.

Left click is used to:

 Enter the desired menu or the main screen.
 Select menu options.
 Select/unselect the checkboxes.
 When controlling a PTZ camera.

© Copyright QVIS Home ®. All documentation rights reserved. 5

 Double Click is used to:
 Play video.
 Make selected camera full screen or to exit full screen mode.

Scrolling wheel is used to:

 Control the zoom function of the PTZ cameras.

Mouse Drag can be used to select:

 Area for facial detection.
 Areas to block (for motion detection).
 Select zooming function of PTZ control.

1.7 On-screen keyboard

The onscreen keyboard is operated via the mouse’s left click. To enter passwords,
usernames, values, etc.

Shift = Caps on/Caps off

Left pointing arrow = Left/delete
̺ = Space between characters

1.8 Power On/Off

1.8.1 Power On

Install the DVR correctly (as above) and then connect the power. The DVR LED should
light up light up and the DVR will boot automatically.

The DVR will then automatically detect any connected hardware (cameras, monitors,
etc.), this process should last about 20 Seconds. When this process has been
completed the DVR will enter the multi-screen real-time surveillance mode.

If your hard drive is not properly connected, the following message will appear on your
screen.

© Copyright QVIS Home ®. All documentation rights reserved. 6

Below is the multi-screen real-time surveillance mode:

NOTE: Please do not use any type of power supply which is different from
the power supply included in this kit.

© Copyright QVIS Home ®. All documentation rights reserved. 7

1.8.2 Power Off

Right mouse click →【Main Menu】→【Shutdown】

NOTE: Only change or attempt to reconnect the hard disk drive after shutting
down the DVR.

1.8.3 Power recovery

After an unexpected power shortage or forced shutdown the DVR will save any footage
recorded before the power outage and should return to the normal operation mode
once it has restarted.

1.9 Icon

1.9.1 Icons

：The channel is recording.

：The video feed of the channel has been lost.

：Motion detection functionality is on.

：The channel is currently in monitoring and locked status.

：Adjust the volume of audio output.

：Slideshow of all connected cameras, in full screen.

© Copyright QVIS Home ®. All documentation rights reserved. 8

1.9.2 Operation Icons

: Not selected.

: Selected.

: The drop - down button

：Leave the interface.

：Cancel the settings.

：Set parameters.

：Save parameters

：Restore the factory settings.

：Apply current settings to the system.

：Copy current settings to other channels.

：Enter the configuration interface.

：Select and configure the processing operation triggered by video

detection or alarm.

1.10 The Real-time Browser

There are date, channel name, record icon and alarm status icon in each real-time
monitoring screen. Switch screens by the front panel, a remote control or a mouse.

If screen prompts of external alarm, video loss, occlusion detection, dynamic detection,
network connection and IP conflict is set, the following interface will pop up when the
relevant alarm occurs.

© Copyright QVIS Home ®. All documentation rights reserved. 9

 2 OPERATIONS GUIDE

2.1 The Right-click Menu

Enter the real-time channel browsing interface. Click the right button on the mouse to
bring up the pop-up menu as shown in the figure below.

The Right button menu:

2.1.1 The Screen Switching

Users can choose to have either single, four, nine or sixteen channels.

2.1.2 Color setting

If you need to set a certain colour level configuration on the channel browsing display
interface for a certain time of day (e.g. one configuration for the daytime and another
configuration for the night time), you can set this up via the ‘Colour Setting’ menu found
on the right-click menu. You can set two time periods for two seperate colour
configurations that suit the lighting environment around where you view the footage
from the cameras on the display monitor.

Image color hue, brightness, contrast, saturation, gain and white-level parameters can
all be adjusted to desired levels. See screen shot of the Colour Setting menu on the
next page.

© Copyright QVIS Home ®. All documentation rights reserved. 10

 【Period】: Two periods can be set according to ambient light during the day and night,
device will automatically switch configuration time. Need to select the Enable box.
【Hue】: Adjust the image color cast.
【Brightness】: Visual image brightness (according to the environment), reduces or
increases the brightness of the image to try to make it clearer.
【Contrast】: Adjusts the black and white colours of the image (the greater the ratio,
the brighter the image).
【Saturation】: Image color purity. The greater the value the more colourful the
images will become.

NOTE: Different mode different function

2.1.3 The Video Inquiry

Refer to Chapter 2.3.

2.1.4 Alarm output

NOTE: only users who have the highest priority setting on their profile can
use the manual recording function.

In the real-time monitoring screen, right click and select ‘Record’ to enter the following
interface.

© Copyright QVIS Home ®. All documentation rights reserved. 11

 【Channels】The number of channels that are in alarm status mode.
【Schedule】Alarm output are in control of the alarm configuration.
【Manual】Alarm output is on and the status is active.
【Stop】Alarm output is off and the status is inactive.
【Status】The current status of alarm output.

2.1.5 The Main Menu

Left click in the real-time monitoring screen. Input a user name and a password.

Default users:

User Type Name Default Password

Administrator admin 123456
User user 123456
Hidden default default

NOTE: security measures of the password: If you input the wrong password
three times, the device will produce an alarm sound. After incorrectly inputting
the password in five times, the account will be locked. Please change the default
password and the user name. Refer to Chapter 2.4.5 ‘Accounts’ for more details.

© Copyright QVIS Home ®. All documentation rights reserved. 12

2.2 The Introduction of the Main Menu

【Search】Search recorded footage by types, channels, time and playback records.

【Configuration】Includes; system, record, network, abnormity, alarm, account.
【Storage】HDD management and backup
【Output】Options include: PTZ, alarm output, serial and display.
【Maintain】Displays; log information, version information, stream statistics, online
users, sets the factory default & automatic maintenance.
【Shutdown】Log off from the user menu, turn off the machine, restart the system,
and switch user and other operations.

2.3 The Video Inquiry

In the real-time monitoring screen, right click and select【search】to enter the search
interface.

© Copyright QVIS Home ®. All documentation rights reserved. 13

© Copyright QVIS Home ®. All documentation rights reserved. 14
Record Search interface description:

Index Type Description

Two options to select either videos or pictures to
1 Record search through. A tick will appear in the box
when one is selected.
Allows you to select the day of the recording you
2 Choose the time
wish to view.
Choose the Allows you to select the camera channel you
3
channels wish to view the recorded footage from.
The options here can allow you to view footage
in full-screen mode, to cycle through the
4 Playback controls footage, stopping / playing, pausing, fast
forward, slow play, and the previous/next frame
in a suspended state.
Select this option for the timeline to display at
what point on the day if/any footage was
recored (displayed as green bars), when the
5 Recoding mode
alarm sensor was set off (displayed as pink
bars), and when the motion detection sensor
was set off (displayed as yellow bars).
Shows the status information of channels’ video
The timeline of
6 recording within one day by using green, red,
the videos
yellow colours to highlight timeline.
Synchronises all footage within the timeline to
7 Synchronisation
the same time.
Displays status information of the function keys,
8 Status which includes the fast-forward speed, slow
speed, etc.
9 List Displays the list of recorded files.
Search the records based on the footage start
10 Time inquiries
time.
The channel
11 Select the channel number.
number
Up to 128 video records can be shown in the
searching list. Choose file(s) and press enter or
The list of double click mouse to view record.
12
records
File type: R—normal record, A—alarm record;
M—motion detection record.
Details of the Displays the start time, end time, and the size of
13
documents the video file.
Tick to backup file in file list box, click the
14 Backup backup button，cancel backup file ---click “√”
from backup menu “√”.

© Copyright QVIS Home ®. All documentation rights reserved. 15

Playback Control:

Key Description Remark

Under playback mode, whilst
Video pressing this key, you can get a
playback: variety of fast cycle switching speeds;
Fast-forward the fast-forward button can be used
button as slow-release button or a reverse
switch key.
Under playback mode, whilst
pressing this key, switch through this
Video
in a cycle. Supports a variety of slow-
playback :
release rates. The slow release
Slow key
button can be used as fast-forward
button or a reverse switch key.
Play/pause►/
Play/pause switch when in slow-play.
Backward: To play in reverse;
Backward key Single left click = backward key. single click again to
stop normal
playback.

Then click rewind or

Manual single View single frame playback by the single-frame
frame clicking left mouse button when playback function,
playback common playback is paused. press the play
button ►/ to enter
the normal
playback.

NOTE: The player’s playback control bar shows file playback speed, channel,
time, playback progress, etc.

© Copyright QVIS Home ®. All documentation rights reserved. 16

 2.4 Configuration

The user can get into the ‘Configuration’ menu via the main menu. The Configuration
menu is shown below:

2.4.1 System

Select ‘System’ within the configuration menu:

【Time】Set the current time and to save it to memory.

【Date Format】Modify the date format.
【Snapshot Interval】The snapshot interval time
【DST】Select the button and set the starting and ending time.
【Time Format】24 hr or 12 hr mode
【Language】 Select a language.
【Full HDD】When HDD is full, there are two options: “Overwrite” or “Stop recording”.

© Copyright QVIS Home ®. All documentation rights reserved. 17

 If you select “Overwrite”, the DVR will overwrite the earliest files and continue recording.
If you select “Stop recording”, the DVR will stop recording.

【Pack Duration】Set a length for each record. Default is 60 minutes.

【DVR No.】Allocate the DVR a number. The default is 8.
【Video Standard】PAL/NTSC (Recommended setting: PAL)
【Auto Logout】Sets the length of time the DVR is left idol until it logs the user out
and you will have to log back in when this happens. This range is from 0 to 60 minutes.

2.4.2 Record

Select ‘Record’ within the configuration menu, you will be able to setup the recording
configuration for each camera channel:

Local channel

【Channel】Select a channel.
【Compression】Select the type of compression to reduce HDD usage
(Recommended option: H.264).
【Resolution】Select the type of resolution you would like the channel to record in.
Please note that the minor stream has to be at a lower resolution than the main stream
(minor stream usually set as CIF or QCIF)

Frame Rate:
1. PAL system: 25 frames / sec.
2. NTSC system: 30 frames / sec.

【Bit Rate】Constant Bit rate or Variable Bitrates. There are 6 levels for image quality
in Variable Bit rate.
【Audio】Choose channels to record sound or not.
【Snapshot】You can set the capture mode, picture size, picture quality and capture
frequency.

© Copyright QVIS Home ®. All documentation rights reserved. 18

Snapshot Mode:
1. Trigger capture: Capture picture when alarm has been triggered.

2. Timing capture: set how frequently you wish a snapshot is to be taken.

Picture Size: CIF.

Picture Quality: 6 levels
Snapshot Rate: Set a capture rate for the single channel.

【More Configuration】Enter the following interface:

【Channel Name Display】Choose to either show the channel name on the screen or
not.
【Date Display】Show the date on screen or not
【Channel Display】Drag a channel title and save instantly. After quitting by using the
right mouse button, the position of channel title will not vary in displayer or in the
monitor (varied position can be shown in the recorder and the WEB interface).
【Time Display 】Drag the time title and save instantly. After quitting by right button,
the position of time title will not vary in displayer or in the monitor (varied position can
be shown in the recorder and WEB interface).
【Video Cover】4 zones preview and display protect. Set what areas on the video
image from the camera you wish to mask out so it does not show on the recorded
footage.
【Preview】Set the masking zone. Masking zone is shown on the screen when
displayed but will not be fully set in the recorded footage unless saved.
【Monitor】Set masking zone. Masking zones are shown in the screen when
displaying or recording.

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Record plan

【Copy】Copy configuration of the current channel to other channels.

【Channel】Select a channel. It uses green, yellow and red colours to show motion
detection and then carries out regular records correspondingly.
【Copy】Copy the settings to other channels.

Click the set button to enter the following interface:

【Time 】Recording time; 6 periods can be set every day.

【Normal】Normal record.
【Moving Detection】Motion detection.

© Copyright QVIS Home ®. All documentation rights reserved. 20

2.4.3 Network

Set the DVR network parameters in “Network” interface. The default IP address is
192.168.1.88

Base setting

【DHCP】Enable the DVR to obtain an IP address automatically. If this is enabled, the

DVR will reboot and search for a DHCP server, and then assign a dynamic IP address.
The dynamic IP address will be displayed in the menu. Enter a static IP address if there
is no DHCP service available. If you are using the advanced feature PPPOE, then the
IP/mask/gateway and DHCP are unable to be changed.
【IP Address】use（）or input numbers to modify IP, then set 【subnet mask】
and 【default gateway】for this IP.
【First DNS Server】DNS server IP.
【Alternate DNS Server】DNS alternate IP
【Physical Address】physical address of current net port

Advanced

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【PPPOE】Enable PPPOE.
Input PPPOE’s username and password provided by ISP.

Operation: Using this feature, the DVR will automatically obtain a public IP address
from your ISP. You can then visit the web interface of the DVR by typing this IP into
Internet Explorer.

【DDNS】 Enable the DVR to register a DDNS hostname, which runs on a fixed IP
address web client.

1. Select a DDNS type（NO-IP DDNS, Dyndns DDNS, FNT DDNS, etc.).

2. Input the registered server’s IP, port, username and password.

3. Once completed, you can login into the Web client by inputting the domain name
in to your web browser.

Refer to Chapter 3 ‘Web and Client’ for more details.

【NTP】 On/Off NTP. The network time protocol allows the DVR to sync with NTP
server time automatically.

Server IP: Input IP of NTP server.

Port：The default port is 123.
Update cycle: The interval time is between 1 to 65535 minutes.

【IP Filter】DVR authority management. If you enable the white list, only the filled IPs
can be connected. This system supports a max of 64 IPs.
【Multicast】Transfer Capability Set: Enable the maximum connection amount and set
network connection NUM, network connection NUM, transfer mode, and LAN download.

Port Set:
1. TCP Port. Default: 8000.
2. HTTP Port. Default: 80.
3. UDP Port. Default: 8001.
4. UPNP Port Mapping：Enable the function and make sure UPnP
feature is enabled on the router.

【Email】Enable the function for the DVR to send email notifications to a specified
email account. Set the SMTP server’s port, username, password, the sender’s mailbox
and receiver’s mailbox.
【FTP】Choose to upload records or images to a remote data storage server.

1. Set FTP server’s IP address and port (Default: 21).

2. Create an account in FileZilla Server on the computer.
3. Fill in the username, password and remote directory which have been created.

© Copyright QVIS Home ®. All documentation rights reserved. 22

 4. Set file length, channel, recording times, type and date, etc.
5. Tick alarm, motion and general records or images to upload.

【Alarm Center】Set the platform software’s IP, port, and when to upload the alarms
triggered footage.
【RTSP】The Real-Time Streaming Protocol and the transmission of multimedia data
protocols can be used to support the RTSP protocol player to play the received footage.
【3G】Supports internet connection via a 3G card being used with a dial-up network to
provide remote access via a computer workstation and/or smart device.

Push Service

The DVR supports the use of a push email service to a smart phone/ mobile device
client. The interface is mainly used to open the push service so it can be enabled.
When the push notification has been fully setup, the DVR will send push notifications
via email messages to the mobile device you have registered with the DVR.

2.4.4 Alarm

Detect
【Motion detection】motion detection and alarm
【Zone setting】22x18 =396 zones mask
【Sensibility】6 grades
【Management】as same as local alarm
【Preview】alarm preview
【Video lose】detect video loses and alarm

© Copyright QVIS Home ®. All documentation rights reserved. 23

2.4.5 Account

NOTE: Group and user names can be 1-6 characters in length. Valid
characters include letter, numbers, and limited symbols: underline, subtraction
sign, and dot. You may not use a space as a leading or ending character.

There is no limit to the number of groups or users. By default there are two different
group levels: admin and user.

User management is determined upon two levels: the group and the user level.

Group and user names cannot be duplicated, and each user can only belong to one
group.

【Add users】Add group member information and set authorities.

 Default user: admin, user and default.The password of the first two usernames
is 123456. “admin” has advanced authorities. “user” only has surveillance and
playback authority.

 Hidden default: operate in password-less login mode, which you cannot delete.
The DVR login name is automatic if no user logs in. The user can revise limits of
privilege access and then operate some without logging in.

 Enter【Add users】to input username, password and select group and reusable
options. Reusable allows the account to be used by multiple logins.

 Users can only belong to one group. User rights cannot exceed group rights.

【Modify users】Modify existing group member information and authority.

【Add group】Add group and set group authorities.

© Copyright QVIS Home ®. All documentation rights reserved. 24

 Set a group and authorise 60 items including control panel, shut down, live view,
playback, record, record backup, PTZ control, account, system information, alarm in/out
setting, system, search log, log delete, upgrade, operation authority, etc.

【Modify group】Modify existing groups information.

【Modify Password】Change the password.

NOTE: Password can be up to 6 characters long. The account with

management authority can change other users’ passwords.

2.4.6 Abnormity

If there is an abnormal occurance in the operation of the DVR device then it can alert
you in the form of an on screen notification, email or a push notification to your smart
phone or device.

Firstly enable: 【No Disk】, 【Disk No Space】, 【Network Failure】, 【IP Conflict】
and 【Disk Error】.

【No Disk】alarms when HDD is not present or it can’t be detected.

【Process】You can choose【Alarm Output】, 【Display On Screen】 and 【Send

Email】 and 【pushed to phone】to show abnormal events occurring.

© Copyright QVIS Home ®. All documentation rights reserved. 25

 2.5 Storage

2.5.1 HDD Management

Select ‘HDD MANAGE’.

HDD Base
This tab allows you to view the DVR’s, HDD status, storage capacity, available space
and working status.

【Format】This option will allow you to format an individual HDD.

NOTE: Hard disk format operation will result in the loss of video data.

【Set】to set HDD as read-write, read only or redundancy mode. In read only mode,
video data cannot be over-written.

© Copyright QVIS Home ®. All documentation rights reserved. 26

 HDD Record

This menu screen will show the start and end times of each segment of video that is
recorded to the HDD.

2.5.2 Backup

Select ‘BACKUP’ from the ‘Storage’ menu.

Connect an External USB device to the spare USB port to backup footage in the
‘Record Backup’ menu.

【Detect】Identifies the external USB device and displays the device’s information.
【Backup】Tick the external device and click【Backup】to enter the backup menu .

© Copyright QVIS Home ®. All documentation rights reserved. 27

 Select the records’ start & end times and click【Add】to add in the list.

Click【Delete】to clear the file list.

Tick the record you want and click【Start】to instigate the backup and to also display
time remaining til the recorded file is fully backed up.

【Delete】delete all data upon USB backup device

NOTE: The 【Delete】operation will cause loss of permanent recorded data.

2.6 Output

The following image shows the ‘Output’ menu for peripheral device management and
setup.

© Copyright QVIS Home ®. All documentation rights reserved. 28

2.6.1 Display

Display mode can set the unit's display options and preferences.

GUI

【Transparency】To set the opacity of the interface infront of the video display panels.
There are four different transparency grades.
【Channel Name】Modify the channel name.

Options available to tick: 【Time Display】,【Channel Display】and【Over Info】.

© Copyright QVIS Home ®. All documentation rights reserved. 29

Output Configure

This option tab allows you to set the display monitor preferences.

【VGA Output】Select VGA resolution and refresh rate. Default is 1024×768@60Hz.

【TV Adjust】Adjust TV output area. Modify the image to the right size for monitor.
【VGATV Color Set】Adjust monitor display’s hue, brightness, contrast, saturation
【TV Color Set】Adjust the monitor or TV brightness, contrast, saturation

Tour configuration

Enable camera channel video display cycle and the intervals between rotations. The
time that can be set has to be within 5-120 seconds. The mode includes single screen,
four, eight, nine, sixteen screen.

© Copyright QVIS Home ®. All documentation rights reserved. 30

 【Motion Tour Type】Set the motion detection tour mode.
【Alarm Tour Type】Set the alarm tour mode.

NOTE: Shortcut Setting: click the button at the top right corner of the
monitoring picture or press the Shift Key on the virtual keyboard to switch, or to
control the tour.

2.7 Maintain

The Maintain menu can be accessed via the Main Menu.

2.7.1 Log

The Log menu displays the login details of users on the device. You can choose a start
and end time & date to view the login details within that time frame frame.

© Copyright QVIS Home ®. All documentation rights reserved. 31

 Select the type and time then press the ‘Search’. The system will display the log in
tabular form. You can also click the backup button to export the log backup to a USB
storage device and view on a separate computer.

【Type】The drop down menu provides you with; System operation, configuration,
data management, alarm event, recording, user management, log delete and document
operation. Choose a particular time to filter the log list.

Click “Delete” to delete all logs.

2.7.2 Version

【Version】Displays features, software version, etc.

【upgrade】Connect a USB flash device which contains the an upgraded firmware
version and then click ‘Upgrade’.

NOTE：Professional assistance is recommended to ensure that the firmware

on the device is correctly installed. If the firmware is incorrectly installed then it
may lead to startup failure of the DVR device.

2.7.3 Default

【Default】Restoring the default settings of the following parameters.

NOTE：Menu transparencies, language, time format, video format, IP, user ID

details will not be restored via this menu.

© Copyright QVIS Home ®. All documentation rights reserved. 32

2.7.4 BPS

【BPS】Show video’s size, data rate of each channel by wave form.

NOTE：Estimated value just for reference

2.7.5 Auto Maintain

【Auto Maintain】Set auto maintenance items.

2.7.6 Online User

【On-line Users】Displays the current online user’s IP.

2.8 Shutdown

【Menu Logout】Log out the current user.

【Shutdown】Shutdown the DVR
【Restart System】Reboot the DVR

© Copyright QVIS Home ®. All documentation rights reserved. 33

 3 WEB AND CLIENT
3.1 Web Operation
This section will provide you with instructions on how to remotely access your DVR’s
live feed and recorded footage via a web browser on a computer work station.

3.1.1 Network Connection

STEP 1: STEP 2: STEP 3: STEP 4:

STEP 5:

You now need to access your router’s setup interface to input the 3000 port number
(input fields are usually named ‘TCP’ and found in the advanced settings of the
interface). Please refer to your router’s manual for details on how to ‘Port Forward’.

STEP 6:

In the address bar on your Internet Explorer Browser window, type in the IP address
assigned to the DVR (This is the IP address you’ve taken note of in Step 4).

Install ActiveX: Right click and choose install. If installation is blocked by Windows,
please add the IP as a trusted site or lower your Internet Explorer security settings to
allow this.

Install Control

© Copyright QVIS Home ®. All documentation rights reserved. 34

 The following interface will popup when you input your username, password and click
“Login”. Click “Exit” to quit.

Login screen

3.1.2 The Interface Of Web Operations

If you have successfully completed the previous steps and logged in successfully you
will see the WEB user interface (GUI) below:

WEB Interface

© Copyright QVIS Home ®. All documentation rights reserved. 35

 Description:
Index Name Description
1 Channel Channel selection
Local playback: playback local record
2 Function key Open all: play live views in surveillance
window
Surveillance
3 Change window layout
window
Image color: modify brightness,
Image color & contrast and
4
other saturation Other: set capture path, record
download path and reboot
5 PTZ control PTZ control menu
System configuration, record search,
6 Menu
alarm setting, exit, etc.

3.1.3 The Real-time Monitoring

Whilst in the WEB interface, select the focus window within the live window. The focus
window has a light blue border.

From the left channel column select channel, as shown in the following interface.

Channel Choices

Click on 2 areas in upper right corner and you can choose to open / close the channel
of the main stream or secondary stream. Above the live video window the current
DVR's IP and rate information is shown (please see image below).

Stream information

Lower left corner shows the current video channel name.

Upper right corner shows the current video time information.

© Copyright QVIS Home ®. All documentation rights reserved. 36

 Click “ ”（Lower left corner of the display window）to switch between
single screen and multi-screen.

Lower right corner of the display window will display the function keys, as the following
interface (next page).

Function Key

Area zoom: Video images can be enlarged.

Multi-screen switch: switch from single screen to multi-screen and vice versa.

Local record: save and record video to a local HDD while in a live view. Set
recording path in configuration.

Capture: capture of the present channel, set the path in “other”.

Sound: on/off sound.

Off video: off the focus window video.

3.1.4 Configuration
Access DVR’s local configuration menu by clicking the ‘System Setting’ option.

© Copyright QVIS Home ®. All documentation rights reserved. 37

 Configuration

3.1.5 Search Record

Click the ‘Search record’ option to open the search interface, you can search and
operate record, alarm, motion, local record.

Search record
By selecting the record type, start & end times, and clicking the check button, you will
get a list of files recorded on to the DVR. Select the appropriate file and download it so
it can be played.

Play
Double click a search result to play in video window. Control the playing video by the
control keys at the bottom of the user interface window. At this point, the bottom of the
video window will display the video control buttons, where video playback can be
controlled.

Download: select a searched video to download to local. The download speed and
percentage are displayed on the bottom of the screen.

© Copyright QVIS Home ®. All documentation rights reserved. 38

 Searching

3.1.6 Alarm Configuration

Click the 【Alarm】 to enter the alarm setup menu, users can set up and operate the
alarm mode.

Alarm configuration

Choose a type of alarm on the menu. These options include; monitor video loss, motion
detection, disk full, disk error, video mask and external alarm.
Click 【Video Pop-up】, this opens the video loss, motion detection, hard disk full, hard
disk failure, video block and video encoder alarm pop-up linkage.

Click 【prompt】opens the prompt: When an alarm occurs in real-time monitoring it will
make a popup alarm window appear in the menu.

Click 【Sound Pop-up】, you can choose a pre-recorded alarm tone on the local hard
drive when an alarm occurs, tone file in WAV format.

© Copyright QVIS Home ®. All documentation rights reserved. 39

4 TROUBLESHOOTING

DVR startup failure or continuously reboots

Possible reasons:
1. The system has been damaged from a bad DVR update.
2. There is a problem with the DVR main board, please contact supplier.
3. There is a HDD error. Replace faulty HDD.

Remote control does not work

1. Check for batteries in the remote control.

2. Check batteries’ power level.
3. Check if remote receiver is obscured.
4. Check if the DVR’s address corresponds to the remote control address.

DVR cannot control the PTZ camera

Possible reasons:
1. RS-485 cable connection error, A, B ports are inversely connected;
2. PTZ decoder, protocol, baud rate, address are incorrect;
3. Parallelly connect a 120Ω resistor to resolve signal reflex caused by too many
PTZs on the line.
4. The RS-485 ports in the DVR are defective.

Blurred screen in preview mode

Possible reasons:
Please make sure your cameras match your video format selected in the General menu.
E.g. camera is NTSC standard but the DVR is PAL standard, the preview would be
blurred.

Blurred screen in playback mode or failure to playback records

Possible reasons:
1. Procedure error, reboot the DVR
2. HDD error, test or change out the HDD
3. DVR hardware failure, contact your local supplier

© Copyright QVIS Home ®. All documentation rights reserved. 40

When you can’t connect DVR through network

1. Check the physical network connection is correct.

2. Check the DVR network configuration parameters.
3. Check whether IP conflicts exist in network.

Download recording can not be played

Possible reasons:
1. Player installation error.
2. The USB or HDD device has an error.
3. Do not install graphic software later than DX8.1.

Internet Explore Crash

Close IE explore, enter into the tool bar:

DO NOT CHECK

IE tool bar

© Copyright QVIS Home ®. All documentation rights reserved. 41

 MEDUSA PRO MOBILE APP
To be able to remotely access your DVR from your mobile smart device
please download one of our Medusa apps from either the Google Play or
iTune stores.

Scan the QR codes below with you mobile smart device to be directed
straight to the app download source:

GOOGLE PLAY APP iTUNES APP

DOWNLOAD DOWNLOAD

To remotely access your DVR via a PC or computer workstation, connected

to the internet, please scan the QR code below and register to our P2P
website:

www.qviscloud.co.uk

© Copyright QVIS Home ®. All documentation rights reserved. 42

 For more information about our DVRs and available
cameras & accessories, please visit our website:

www.qvishome.co.uk
Alternatively scan this QR code with your smart
phone to be directed instantly to our website.

Download our mobile apps to remotely operate

your DVR on the move.

© Copyright QVIS Home ®. All documentation rights reserved. 43