Pro 11880 Field Repair Guide 9/27/10

Table Of Contents
Table Of Contents - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
Control Panel Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7
Component Replacement - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Board (AID) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
Board (Main) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 22
Board (Main) Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 28
Board (Power Supply) Removal - - - - - - - - - - - - - - - - - - - - - - - - - 36
Cleaning Unit Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 38
Cleaning Unit Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - 49
Cover (Left Side) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - 63
Cover (Rear) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Cover (Right Side) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 72
Cover (Top) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Cutter Blade Assembly Removal - - - - - - - - - - - - - - - - - - - - - - - - 89
Cutter Blade Solenoid Removal - - - - - - - - - - - - - - - - - - - - - - - - - 92
Edge Detector (EdgeAD) Replacement - - - - - - - - - - - - - - - - - - - - - 93
Encoder (Carriage) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
Encoder Disk (Paper Feed) Removal - - - - - - - - - - - - - - - - - - - - - - 101
Encoder (Paper Feed) Removal - - - - - - - - - - - - - - - - - - - - - - - - - 104
Encoder Strip (Carriage) Replacement - - - - - - - - - - - - - - - - - - - - - 107
Ink Bay Removal (Left) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 109
Ink Bay Removal (Right) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 120
Pressure Pump Assembly Removal - - - - - - - - - - - - - - - - - - - - - - - 133
Print Head Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 138

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Print Head Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 150

Pulley (Paper Feed) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - 162
Sensor (Edge Detector) Removal - - - - - - - - - - - - - - - - - - - - - - - - 164
Sensor (Ink Mark) Removal - - - - - - - - - - - - - - - - - - - - - - - - - - - 166
Take-Up Reel Instruction - - - - - - - - - - - - - - - - - - - - - - - - - - - - 168
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 177
Error Codes (Maintenance) - - - - - - - - - - - - - - - - - - - - - - - - - - - 178
Error Codes (Service) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 179
Paper Sensor Error - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 189
Borderless Printing Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - 190
Color Shift - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 191
Drop of Ink - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 192
Grainy or Ghosting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 193
Horizontal Banding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 194
INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE - - - - - - - - - - - - - 196
No Control Panel Display - - - - - - - - - - - - - - - - - - - - - - - - - - - - 201
Paper Jam Error - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 202
Random Nozzle Firing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 203
RIP / Ethernet Issue - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 204
Scratch - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 205
Smudge - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 206
Smear - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 207
Stuck In Cut Sheet Mode - - - - - - - - - - - - - - - - - - - - - - - - - - - - 208
Vertical Banding - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 209
Adjustments - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 210
1800 Error - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 211

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AID - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 212
AID PG Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 213
Auto Bi-D Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 216
Auto Uni-D Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 217
Carriage Timing Belt Tension Adjustment - - - - - - - - - - - - - - - - - - - - 218
Check Network Communication - - - - - - - - - - - - - - - - - - - - - - - - - 223
Check Nozzle - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 225
Cleaning - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 226
Clear Counter [when replacing AID] - - - - - - - - - - - - - - - - - - - - - - - 227
Clear Counter [when replacing Carriage Unit] - - - - - - - - - - - - - - - - - - 228
Clear Counter [when replacing Carriagde Holder (Ink Pad)] - - - - - - - - - - 229
Clear Counter [when replacing Cutter Solenoid] - - - - - - - - - - - - - - - - 230
Clear Counter [when replacing INK SYSTEM ASSY] - - - - - - - - - - - - - - 231
Clear Counter [when replacing PF Motor] - - - - - - - - - - - - - - - - - - - - 232
Clear Counter [when replacing Pump Motor] - - - - - - - - - - - - - - - - - - 233
Clear Counter [when replacing Pressure Motor] - - - - - - - - - - - - - - - - 234
Clear Counter [when replacing Printhead] - - - - - - - - - - - - - - - - - - - 235
Clear Counter [when replacing switching PG] - - - - - - - - - - - - - - - - - - 236
CR Encoder Sensor Position Adjustment - - - - - - - - - - - - - - - - - - - - 237
CR Lock UnLock/lock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 238
Cutter Blade Position Adjustment - - - - - - - - - - - - - - - - - - - - - - - - 239
Fan Adjustment (CR) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 242
Feed Adj. +T&B Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - 243
Head Rank ID - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 245
Initial Ink Charge Flag On/Off - - - - - - - - - - - - - - - - - - - - - - - - - - 247
Input Serial Number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 248

Printer Component, Software Item, LCD Display, Printer Button Page 3.

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IM Sensor Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 249

IM (Ink Mark) Sensor Position Adjustment - - - - - - - - - - - - - - - - - - - 250
Paper Feed Belt Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - 253
Paper Feed Encoder Alignment - - - - - - - - - - - - - - - - - - - - - - - - - 256
Paper Thickness Sensor Adjustment - - - - - - - - - - - - - - - - - - - - - - 258
PG Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 261
Platen Position Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - 265
Print Head Slant Adjustment (CR) - - - - - - - - - - - - - - - - - - - - - - - - 266
Print Head Slant Adjustment (PF) - - - - - - - - - - - - - - - - - - - - - - - - 269
RearAD Sensor Calibration - - - - - - - - - - - - - - - - - - - - - - - - - - - 273
Rear Sensor Position Adjustment - - - - - - - - - - - - - - - - - - - - - - - - 274
RTC & USBID Adjustment - - - - - - - - - - - - - - - - - - - - - - - - - - - - 276
Skew Check - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 278
Supersonic Cleaning - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 279
Component Pictures - - - - - - - - - - - - - - - - - - - - - - - - - - - 280
Board (EDM) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 281
Board (Carriage) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 282
Board (Sub-B) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 283
Board (Sub-C) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 284
Board (Sub-D) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 285
Board (Main)Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 286
Board (Power Supply) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - 287
Cleaning Unit - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 288
Control Panel Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 294
CSIC Contact Assembly Pictures - - - - - - - - - - - - - - - - - - - - - - - - 295
Cutter Blade Assembly Picture - - - - - - - - - - - - - - - - - - - - - - - - - 296

Printer Component, Software Item, LCD Display, Printer Button Page 4.

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Encoder (Carriage) Pictures - - - - - - - - - - - - - - - - - - - - - - - - - - - 297

Encoder Disk (Paper Feed) Picture - - - - - - - - - - - - - - - - - - - - - - - 298
Ink Cartridge Pictures - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 299
Pressure Pump Assembly Pictures - - - - - - - - - - - - - - - - - - - - - - - 301
Print Head Pictures - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 306
Pulley (Paper Feed) Picture - - - - - - - - - - - - - - - - - - - - - - - - - - - 308
Sensor (Edge Detector) Pictures - - - - - - - - - - - - - - - - - - - - - - - - 309
Reference - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 310
Accessories List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 311
Carriage Release (Automatic) - - - - - - - - - - - - - - - - - - - - - - - - - - 312
Carriage Release (Manual) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 317
Cleaning and Draining Cartridges - - - - - - - - - - - - - - - - - - - - - - - - 322
Color Order - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 323
Connectors / Wiring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 325
Consumable/Service Parts List - - - - - - - - - - - - - - - - - - - - - - - - - 330
Cover Sensor (Front) Bypass Procedure - - - - - - - - - - - - - - - - - - - - 332
Cover Sensor (Ink) Bypass Procedure - - - - - - - - - - - - - - - - - - - - - 333
Firmware History (Printer) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 334
Firmware History (Ethernet) - - - - - - - - - - - - - - - - - - - - - - - - - - - 337
Firmware Update Procedure Using FWUpdate.exe - - - - - - - - - - - - - - - 338
Glossary - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 339
Ink Draining Procedure - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 345
Prime, On or Off - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 347
Revision History - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 348
Sensors, Motors, Solenoids, and Fans - - - - - - - - - - - - - - - - - - - - - 352
Service Tools - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 355

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Stress Test (Test Image) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 356

Utilities - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 357
Adjustment Wizard2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 358
FWUpdate.exe - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 362
NVRAM.EXE - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 366

Printer Component, Software Item, LCD Display, Printer Button Page 6.

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Control Panel Map

Power Light Paper Check Light Paper Source and Left Arrow
Paper Feed (Reverse) and UpArrow
Pause Light Ink Check Light
Auto Backward Light
Auto Backward

Enter Auto Forward

Pause and Reset
Auto Forward Light
Power Button Paper Feed (Forward) and Down Arrow
Menu and Right Arrow

Printer Component, Software Item, LCD Display, Printer Button Page 7.

Pro 11880 Field Repair Guide 9/27/10

Printers LCD Display

1. Printer Status

2. Remaining Roll Paper

3. Roll Paper Margin Setting

4. Custom Paper Setting

5. Paper Type and Roll Paper Auto Cut Setting

6. Platen Gap Setting

7. Ink Levels

8. Waste Ink Cartridge Level

SERVICEMAN MODE: Down, Right, and Pause, at power on.

SELF TESTING: Down, Right, and Enter, at power on.

Parameter Backup and Restore Mode: Down, Right, and Pause, at power on.

F/W DOWNLOAD MODE: Up, Down, Left, and Right, at power on.

Maintenance Mode 1: Pause, at power on.

Printer Component, Software Item, LCD Display, Printer Button Page 8.

Pro 11880 Field Repair Guide 9/27/10

User Menu: Press the Menu button when

the printer displays Ready
1. PRINTER SETUP. 3. MAINTENANCE
PLATEN GAP: *STANDARD, NARROW, WIDE, CUTTER ADJUSTMENT: EXEC
WIDER, WIDEST CUTTER REPLACEMENT: EXEC
PAGE LINE: *ON, OFF POWER CLEANING: EXECUTE
ROLL PAPER MARGIN: *DEFAULT, TOP/BOTTOM CLEAN FOR EACH COLOR: C/VM, PK, MK/Y, LLK/LK,
15mm, TOP 35/BOTTOM VLM/LC
15mm,15mm, 3mm CLOCK SETTING: (mm/dd/yy hh:mm)
PAPER SIZE CHK: *ON, OFF CONTRAST ADJUSTMENT: (nn)
PAPER SKEW CHECK: *ON, OFF
REFRESH MARGIN: *ON, OFF
AUTO NOZZLE CHECK: ON:PERIODICALLY*,
ON:EVERY JOB, OFF 4. PRINTER STATUS.
PRINT NOZZLE PATTERN: OFF*, ON:EVERY PAGE, VERSION: (CURRENT FIRMWARE)
ON EVERY 10 PAGES, PRINTABLE PAGES: (FOR EACH COLOR)
INITIALIZE SETTINGS: EXEC (nnnnnn)PAGES
INK LEVEL: (FOR EACH COLOR) (nnn%)
MAINTENANCE TANK: LEFT (nnn%), CENTER
REAR (nnn%), RIGHT (nnn%)
USAGE COUNT: INK (nnnn.n)ML, PAPER (nn)ft (nn)
inch
2. TEST PRINT. CLEAR USAGE COUNT: INK:EXEC PAPER:EXEC
NOZZLE CHECK: PRINT JOB HISTORY: N0.(n) INK:(n)ml, PAPER:(nnnn)cm2
STATUS SHEET: PRINT TOTAL PRINTS: (n) PAGES
NETWORK STATUS SHEET: PRINT EDM STATUS: ENABLED, LAST UPLOADED (mm/
JOB INFORMATION: PRINT dd/yy hh:mm)
CUSTOM PAPER: PRINT

Printer Component, Software Item, LCD Display, Printer Button Page 9.

Pro 11880 Field Repair Guide 9/27/10

5. PAPER SETUP. 6. Head Alignment.

PAPER TYPE: Photo Paper, Proofing Paper, Fine Art PAPER THICKNESS: SELECT PAPER TYPE:
Paper, Matte Paper, Plain Paper, Others, (Photo Paper, Proofing Paper, Fine Art Paper,
Custom Paper, No Paper Selected Matte Paper, Plain Paper, Others SELECT
ROLL PAPER REMAINING (This Menu is only active THICKNESS: (N)mil
when paper is not loaded and ALIGNMENT: AUTO (UNI-D, BI-D 2-COLOR,
the Paper Lever is closed) BI-D All, BI-D #1, BI-D #2,
REMAINING PPR SETUP: *OFF, ON:PRINT EVERY BI-D #3, BI-D #3, BI-D #4)
PAGE, ON: AT ROLL EXCHANGE MANUAL (UNI-D, BI-D 2-
ROLL PAPER LENGTH: (nnn)ft (REMAINING PPR COLOR, BI-D All,)
SETUP must be on to enable)
ROLL LENGTH ALERT: (nn)ft (REMAINING PPR
SETUP must be on to enable) 7. NETWORK SETUP: (*DISABLE, ENABLE)
CUSTOM PAPER: Paper NO. (1-10) IP ADDRESS SETTING: AUTO, PANEL,
PAPER TYPE: Photo Paper, Proofing Paper, Fine Art BONJOUR: *ON, OFF
Paper, Matte Paper, Plain Paper, Others INIT NETWORK SETTING: EXECUTE
PLATEN GAP: NARROW, STANDARD, WIDE,
WIDER, WIDEST
THICKNESS PATTERN: PRINT
CUT METHOD: *STANDARD, THIN PAPER, THICK
PAPER FAST, THICK PAPER SLOW
PAPER FEED ADJUST: (n.nn)%
DRYING TIME: (n.n)sec
PAPER SUCTION: *STANDARD, -1, -2, -3, -4

Printer Component, Software Item, LCD Display, Printer Button Page 10.
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Parameter Backup and Restore Mode

Release the Paper Lever, disengage 9 Ink Cartridges, remove the 3 Maintenance Tanks, hold the Down, Right,
and Pause buttons and turn on the Printer. The Printer will display MENU: SELF TESTING.
Note: If the backup procedure fails, try re-booting the Printer and letting it come Ready. Then try the
backup / restore procedure in READY mode.
Note: Parameter Backup can also be performed in F/W Download Mode. Parameter Restore can not.

F/W Download Mode

Hold the Up, Down, Left, and Right buttons and turn on the power. The Printer will display F/W Download.

Maintenance Mode 1: Press and hold the Pause button and turn on the Printer.
LANGUAGE: *ENGLISH, JAPANESE, FRENCH, GERMAN, ITALIAN, PORTUGUE, SPANISH, DUTCH
(Panel Language)
UNIT: *FEET/INCH, METER (Set’s the unit of measure that the printer displays)
CUT PRESSURE: *100% (0%-150%) (Adjusts the Paper Cutter pressure)
SS CLEANING: EXEC (Super Strong Cleaning)
PWR ON ROLL PPR FEED: *ON, OFF (On = Feeds the paper 3” lower, when auto cut is off)
(Off = Does not feed the paper 3” lower, when auto cut is off)
SYLON MODE: *OFF, ON (Strobes the Ink Bay Lights while printing)
DEFAULT PANEL: EXEC (Resets to Factory Default all of the User Menus
INK INFO MENU: (FOR EACH COLOR) MANUFACTURER, COLOR, INK TYPE, INK CAPACITY, INK LEVEL,
PRODUCTION DATE, EXPIRATION DATE, INK LIFE, INK AGE (CSIC information, for each
ink cartridge)
Custom:*0 (0 - 9)

Printer Component, Software Item, LCD Display, Printer Button Page 11.
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ServiceMan Mode: Press and hold the Down, Right, and Pause buttons, and turn on the Printer
Note: SERVICEMAN MODE turns on the USB Port even if there is an error condition.
Note: The printer must be displaying SELF TESTING in order to work properly with the Adjustment
Wizard.
SELF TESTING:
Test:
Version: F/W: F(nnnnnnnn.nn.nnnn) (Displays the current firmware version)
Panel: Key, LCD, LED, Ink LED(Button, LCD, and LED tests for the control panel)
Sensor: Paper Thick: 00, 01,10,11 (Paper Thickness Sensor test)
Paper Lever: Down, Up (Paper Release Sensor test)
Ink Button: Off/Off Ink (Cover Release Button Test)
InkCvr: Close/Close (Ink Cover Sensor Test)
Cover: Close/Close (Front Cover Sensor test)
MTank: On, ON, ON(CSIC Contact Test)
INK NOT: 1,2,3,4,5,6,7,8 (Ink Cartridge Sensor test for 9 Ink Bays)
RearAD: (nnn nnn) (Rear Paper Sensor test)
Auto Reel Sens.: On, Off (Auto Pick Up Reel Paper Slack Sensor Test)
Auto Reel Conect: On
Head Temp: (nn)C (Displays the current Print Head temperature in degrees centigrade)
Drv. Temp: (nn)C (Displays the current Print Head Driver temperature in degrees centigrade)
AutoChk: [Enter]Start (Do Not use very dangerous) this means you Dennis Habbley
Encoder: CR (nnnn) (Carriage Encoder test. Counts up, moving away from home position)
PF (nnnn) (Paper Feed Encoder test. Counts up, as the paper advances.)
Fan: Paper(ALL): (Fan test for all paper suction fans)
Paper(Duty): (200% - 0%) (Tests the fan suction for all paper suction fans)
Paper1: (Fan test for paper suction fan #1 (Right Side Fan))
Paper2: (Fan test for paper suction fan #2 (Left Side Fan (Center Fan on 9800)))
Paper3: (Fan test for paper suction fan #3 (Left Side Fan))
HT Fan: (Fan test for the Head Driver Cooling Fan)

Printer Component, Software Item, LCD Display, Printer Button Page 12.
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Error History (list of past errors)

CSIC: MTANK R/C/L
Cut Pressure: (0-100%)(approximately 55%)
Actuator2: Cutter Sol: [Enter], Start (Tests the Cutter Solenoid)
InkCover Sol.: [Enter], Start (Tests the Ink Cover Solenoids)
LeverLock Sol.: [Enter], Start (Tests the Lever Lock Solenoid)
Ink Press Motor: [Enter], Start (Ink System Pressure Motor)
Select Valve: [Enter], Start
Cap Motor: [Enter], Start (Tests the Cap Motor)
Auto Reel Motor: [Enter], Start (Tests the Auto Take Up Reel Motor)
Edge Sns Lvl: [Enter], Start (Sets the black level of the Edge Detector)
Cap Uncap: UnCap, Cap
Adjustment
PG Adjust: Uncap, Cap (Sets the platen gap to standard and allows capping/uncapping of the Carriage).
AID PG: [Enter]Start (Measures the distance between the Nozzle Plated and the Flushing Box)
Fan: Paper(ALL)(Runs all Suction Fans), Fan Adjust *0% (-10% to +10%) (Adjusts Suction Fans)
Paper: Paper Thick 00, 01, 10, 11(Displays the output from the Paper Thickness Sensors)
RearAD: [Enter]Start (nnn nnn nnn) (For adjusting the Rear Paper Sensor)
Init.Fill: [Enter]Start (Starts a initial fill)
Nozzle Check: Output Pattern: (Standard Nozzle Check)
Nozzle Alignment: Output Pattern: [Enter] Print, PG Select: 0.8mm, 1.2mm, 1.6mm, 2.1mm (Service
nozzle check, displays Firmware Version)
Cutter: [Enter] Start:(Tests paper cutting)
Rear Sens.Pos: Set Cut Sheet Paper(Calibrates the EOF position for cut sheet media)
InkCover Sol.: [Enter] Start (Tests in Ink Cover Solenoid)
Head Slant : CR, PF, Uncap, Cap (For adjusting Print Head rotation and camber)
IM Sensor: [Enter] Print(Adjusts sensitivity of the Edge Detector Sensor and the Ink Mark Sensor)
Belleta Pos.Adj.: [Enter] Start, Belleta Pos. Confirm: [Enter], Start (Platen Position Adjustment)
Check Skew: Please Set Paper (Tests for Paper Skewing)
Feed Adj.+T&B: [Enter] Print(Performs the 980mm, Top, Bottom, and Side Margin adjustments)

Printer Component, Software Item, LCD Display, Printer Button Page 13.
Pro 11880 Field Repair Guide 9/27/10

Gap Adj: Auto, Manual Uni-D, Manual Bi-D PG1.6, Manual Bi-D PG0.8, (Auto and Manual Bi-D/ Uni-D)
AID: [Enter] Start (Tests the Auto Ink Detection system)
Print Adj. Variable1: [Enter] Print (Prints the numeric adjustment variables currently set)
Print Adj. Variable2: [Enter] Print (Prints the numeric adjustment variables currently set)
Clean Head: Remove Ink, Sucktion Wiping
Print Head Exchange: Drain, Head Exchange

SELF TESTING: Press and hold the Down, Right, and Enter buttons and turn on the Printer.
Test:
Version: F/W: F(nnnnnnnn.nn.nnnn) (Displays the current firmware version)
Panel: Key, LCD, LED, Ink LED(Button, LCD, and LED tests for the control panel)
Sensor: Paper Thick: 00, 01,10,11 (Paper Thickness Sensor test)
Paper Lever: Down, Up (Paper Release Sensor test)
Ink Button: Off/Off
InkCvr: Close/Close
Cover: Close, Open (Cover Sensor test)
MTank: On, ON, ON(CSIC Contact Test)
INK NOT: 1,2,3,4,5,6,7,8,9 (Ink Cartridge Sensor test for 9 Ink Bays)
RearAD: (nnn nnn) (Rear Paper Sensor test)
Auto Reel Sens.: On, Off
Auto Reel Conect: On
Head Temp: (nn)C (Displays the current Print Head temperature in degrees centigrade)
Drv. Temp: (nn)C (Displays the current Print Head Driver temperature in degrees centigrade)
AutoChk: [Enter]Start (Do Not use very dangerous) this means you Dennis Habbley
Encoder: CR (nnnn) (Carriage Encoder test. Counts up, moving away from home position)
PF (nnnn) (Paper Feed Encoder test. Counts up, as the paper advances.)
Fan: Paper(ALL): (Fan test for all paper suction fans)
Paper(Duty): (200% - 0%) (Tests the fan suction for all paper suction fans)
Paper1: (Fan test for paper suction fan #1 (Right Side Fan))
Paper2: (Fan test for paper suction fan #2 (Left Side Fan

Printer Component, Software Item, LCD Display, Printer Button Page 14.
Pro 11880 Field Repair Guide 9/27/10

Paper3: (Fan test for paper suction fan #3 (Left Side Fan))
HT Fan: (Fan test for the Head Driver Cooling Fan)
Error History (list of past errors)
CSIC: MTANK R/C/L
Cut Adj.: (0 - 100%) (approximately 55%)
Actuator2: Cutter Sol: [Enter], Start (Tests the Cutter Solenoid)
InkCover Sol.: [Enter], Start (Tests the Ink Cover Solenoids)
LeverLock Sol.: [Enter], Start (Tests the Lever Lock Solenoid)
Ink Press Motor: [Enter], Start (Ink System Pressure Motor)
Select Valve: [Enter], Start
Cap Motor: [Enter], Start (Tests the Cap Motor)
Auto Reel Motor: [Enter], Start (Tests the Auto Take Up Reel Motor)
Edge Sns Lvl: [Enter], Start (Sets the black level of the Edge Detector)
Cap Uncap: UnCap, Cap
Adjustment:
Input HeadRank: (Does not function, Japanese Bar Code Only) (QR Code)
Paper: Paper Thick 00, 01, 10, 11(Displays the output from the Paper Thickness Sensors)
RearAD: [Enter]Start (nnn nnn nnn) (For adjusting the Rear Paper Sensor)
Init.Fill: [Enter]Start
Nozzle Check: Output Pattern: (Standard Nozzle Check)
Nozzle Alignment: Output Pattern: [Enter] Print, PG Select: 0.8mm, 1.2mm, 1.6mm, 2.1mm (Service
nozzle check, displays Firmware Version, displays Head Rank)
Cutter: [Enter] Start:(Cut position check)
Fan: Paper(ALL)(Runs all Suction Fans), Fan Adjust *0% (-10% to +10%) (Adjusts Suction Fans)
Rear Sens.Pos: Set Cut Sheet Paper(Calibrates the EOF position for cut sheet media)
InkCover Sol.: [Enter] Start
PG Adjust: Uncap, Cap
Nozzle Check: Output Pattern: Cleaning:CL1, Cleaning:CL2, Cleaning:CL3(Standard Nozzle Check)
Head Slant:
AID PG: [Enter]Start

Printer Component, Software Item, LCD Display, Printer Button Page 15.
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Nozzle Check: Output Pattern: Cleaning:CL1, Cleaning:CL2, Cleaning:CL3(Standard Nozzle Check)

AID: [Enter] Start
IM Sensor: [Enter] Print(Adjusts sensitivity of the Edge Detector Sensor and the Ink Mark Sensor)
Check Skew: Please Set Paper
Feed Adj.+T&B: [Enter] Print(Performs the 980mm, Top and Bottom Margin adjustments)
Belleta Pos..: [Enter] Start, Belleta Pos.Adj Confirm: [Enter], Start
Nozzle Check: Output Pattern: Cleaning:CL1, Cleaning:CL2, Cleaning:CL3(Standard Nozzle Check)
Gap Adj: Auto, Manual Uni-D, Manual Bi-D PG1.6, Manual Bi-D PG0.8, (Auto and Manual Bi-D/ Uni-D)
Print Adj. Variable1: [Enter] Print (Prints the numeric adjustment variables currently set)
Print Adj. Variable1: [Enter] Print (Prints the numeric adjustment variables currently set)
Clean Head: Remove Ink, Sucktion Wiping
Counter Clear: (Clears a variety of counters)(Do not use)
Cleaning:
Std. CL1 (5.3ml)
Std. CL2
Std. CL3
Parameter:
Initialize:
All: Initialize OK? (Resets all of the following counters at once)
PF Resolution: Initialize OK? (Resets this counter only)
Head Record: Initialize OK? (Resets this counter only)
Wiping Record: Initialize OK? (Resets this counter only)
Waste Record: Initialize OK? (Resets this counter only)
CRmot Record: Initialize OK? (Resets this counter only)
PFmot Record: Initialize OK? (Resets this counter only)
Lever Record: Initialize OK? (Resets this counter only)
Cover Record: Initialize OK? (Resets this counter only)
Ink Cover Record: Initialize OK? (Resets this counter only)
Cutter Record: Initialize OK? (Resets this counter only)
Update: InkParameter: Init. Fill: (Set, Reset) (Reset, turns off the initial fill)

Printer Component, Software Item, LCD Display, Printer Button Page 16.
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RTC: (mm/dd/yy hh:mm)

FunctionSelect: PulseMotorParam: Param0, Param1, Number of InkPress:3, 4
Display: Address: (nnnn)(Used for displaying data at specific RAM addresses)

Printer Component, Software Item, LCD Display, Printer Button Page 17.
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Component
Replacement

Printer Component, Software Item, LCD Display, Printer Button Page 18.
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Board (AID) Removal

1. Remove the Right Side Cover.

2. Remove 4 Screws that fasten the AID Board Assembly to the top of the Cleaning Unit.

Remove 4 Screws.

Board (AID) Removal Printer Component, Software Item, LCD Display, Printer Button Page 19.
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3. Turn over the AID Board Assembly, and unplug 2 Cables that connect it to the Printer.

1. Turn over the AID Board

Assembly.

2. Unplug 2 Cables.

Board (AID) Removal Printer Component, Software Item, LCD Display, Printer Button Page 20.
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4. Remove 3 Screws that fasten the AID Board to the Case, and lift out the Board.
1. Remove 3 Screws.

2. Lift out the AID Board.

Board (AID) Removal Printer Component, Software Item, LCD Display, Printer Button Page 21.
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Board (Main) Removal

Note: 11880 Main Board Part # 2113528 (the part # is stamped on the board)

Main Board Removal (Overview)

• Back up the Printer’s Parameters.
• Remove the Rear Cover.
• Unplug the Cables.
• Remove the Screws.
• Remove the Main Board.
• Remove the Ethernet Cover from the Main Board.
• Remove the EDM SIMM.

Main Board Removal (Detail)

1. Back up the Printer’s parameters using the Parameter Backup / Restore Utility (Nvram.exe)
Note: If the Printer’s parameters can not be “backed up”, print out the Print Head Calibration value
(Head Rank). The Print Head Calibration value is printed on the Service Level Nozzle Check
(ServiceMan Mode: Self Testing: Adjustment: Check Nozzle).

2. Turn off the Printer and UNPLUG from AC.

3. Remove the Cover (Rear).

Board (Main) Removal Printer Component, Software Item, LCD Display, Printer Button Page 22.
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4. Unplug the 10 Foil Cables that attach the Main Board to the Printer.

Unplug 10 Foil Cables.

Board (Main) Removal Printer Component, Software Item, LCD Display, Printer Button Page 23.
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5. Unplug the 19 Wired Cables that attach the Main Board to the Printer.

Unplug 19 Wired Cables.

Board (Main) Removal Printer Component, Software Item, LCD Display, Printer Button Page 24.
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6. Remove 11 Screws that fasten the Main Board to the Printer.

Remove 11 Screws

Board (Main) Removal Printer Component, Software Item, LCD Display, Printer Button Page 25.
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7. Lift out the Main Board, and separate the Ethernet Cover from the Board.
1. Lift out the Main Board. 2. Separate the Ethernet Cover from the Board.

Board (Main) Removal Printer Component, Software Item, LCD Display, Printer Button Page 26.
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8. Remove the EDM SIMM from the Main Board.

1. Press here to release the EDM SIMM. 2. Lift out the EDM SIMM.

Board (Main) Removal Printer Component, Software Item, LCD Display, Printer Button Page 27.
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Board (Main) Installation

Note: 11880 Main Board Part # 2113528 (the part # is stamped on the board)

Main Board Installation (Overview)

• Install the EDM SIMM on the New Main Board
• Install the Main Board.
• Install the Ethernet Cover onto the Main Board.
• Install the Screws.
• Plug in the Cables.
• Upload Firmware.
• Install the Printer’s Parameters.
• Perform the RTC&USBID Adjustment.
• Install the Rear Cover.

Main Board Installation (Detail)

1. Compare the New Main Board to the Old Main Board. Verify that the Components, Brackets,
and Part Numbers match.

Board (Main) Installation Printer Component, Software Item, LCD Display, Printer Button Page 28.
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2. Install the EDM SIMM onto the Main Board.

Install the EDM SIMM.

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3. Install the Main Board into the Printer, and place the Ethernet Cover in position.
1. Drop in the Main Board. 2. Place the Ethernet Cover in position

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4. Install 11 Screws that fasten the Main Board to the Printer.

Install 11 Screws

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5. Plug in 19 Wired Cables that attach the Main Board to the Printer.

Plug in 19 Wired Cables.

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6. Plug in 10 Foil Cables that attach the Main Board to the Printer. Ensure that the Cables are
fully seated (straight).

Plug in 10 Foil Cables.

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7. Install the Rear Cover.

8. Plug in and turn on the Printer in Firmware Download Mode (depress the Up, Down, Left, and
Menu buttons, and turn on the power to the Printer).

9. Download the latest Firmware following the directions found in the Firmware Update Procedure
Using FWUpdate.exe chapter located in the Reference section of the Field Guide.

10. New Main Boards (never used Boards) will display this message. Follow the steps below.
Note: During the boot process after installing firmware,
the Printer may display this message. It indicates
that pressing the Enter Button will clear the
NVRAM area. This NVRAM area will be overwritten
when Parameters are installed in the following
steps.

10.1 Press the Enter Button.

10.2 Immediately turn off the Printer, and proceed to Step 11.
Note: If the Printer is allowed to fully boot after clearing the NVRAM, the
Printer will begin an “Initial Ink Charge”. If it does, open an Ink
Door to interupt the “Initial Ink Charge”, and turn the Printer off.
Installing Parameters in the next step will cancel the “Initial Ink
Charge”.

Board (Main) Installation Printer Component, Software Item, LCD Display, Printer Button Page 34.
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If the Printer’s Parameters are not available skip step 11, and proceed with step 12.
11. Re-Install the Printer’s parameters using the Parameter Backup / Restore Utility (Nvram.exe)
11.1 Perform the RTC&USBID Adjustment.
11.2 Perform the Colorimetric Calibration (When specifically requested by Epson).

12. Install the appropriate generic Printer parameters using the Parameter Backup / Restore Utility
(Nvram.exe)
Note: If the new Board does not have any parameters, the Printer will not function well enough to allow
alignments, paper loading, nozzle check, or the rest of step 16. Generic parameters are a set of
working parameters from another printer. They are available for download at: https://
www.epsoninsider.com listed under the Printer name, as Generic NVRAM Backup.

13. Perform the following operations in the order listed.

13.1 Perform the RTC&USBID Adjustment.
13.2 Enter the Head Rank ID (Print Head calibration values).
13.3 Perform Input Serial Number.
13.4 Perform the Rear Sensor Adjustment.
13.5 Perform the Feed Adj.+T&B Adjustment.
13.6 Perform the IM Sensor Adjustment.
13.7 Perform the T&B&S (Cut Sheet) Adjustment.
13.8 Perform the Platen Position Adjustment
13.9 Perform the Auto Bi-D Adjustment.
13.10Perform the Auto Uni-D Adjustment.
13.11Perform the Cutter Pressure Adjustment.
13.12Perform the Colorimetric Calibration (When specifically requested by Epson).

Board (Main) Installation Printer Component, Software Item, LCD Display, Printer Button Page 35.
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Board (Power Supply) Removal

1. Turn off the Printer and UNPLUG from AC.

2. Remove the Cover (Rear).

3. Unplug the Cables that attach the Power Supply to the Printer.

1. Unplug CN301. 2. Unplug CN001.

Board (Power Supply) Removal Printer Component, Software Item, LCD Display, Printer Button Page 36.
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4. Remove 9 Screws, and lift out the Power Supply.

1. Remove 9 Screws

2. Lift out the Power Supply.

Board (Power Supply) Removal Printer Component, Software Item, LCD Display, Printer Button Page 37.
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Cleaning Unit Removal

1. Remove the Right Side Cover.

2. Move the Carriage Assembly to the center of the Printer.

2.1 Follow the directions in the Carriage Release (Auto) Chapter found in the Reference Section.
Note: The Print Head is very fragile and can be damaged moving it away from the Cleaning Unit. Use the
Carriage Release (Auto) procedure located in the Reference Section of the Field Repair Guide. If the
Carriage Release (Manual) Procedure must be used, ensure that the directions are followed carefully.

Move the Carriage Assembly to the center of the Printer.

Cleaning Unit Removal Printer Component, Software Item, LCD Display, Printer Button Page 38.
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3. Free the Control Panel Cable from 4 Fasteners.

Free the Cable from 4 Fasteners.

Cleaning Unit Removal Printer Component, Software Item, LCD Display, Printer Button Page 39.
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4. Remove the 2 Pieces of Tape, and 4 Screws, that fastens the AID Cable to the AID Assembly.

1. Remove 2 Pieces of Tape.

2. Remove 4 Screws.

Cleaning Unit Removal Printer Component, Software Item, LCD Display, Printer Button Page 40.
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5. Turn over the AID Board Assembly, unplug 2 Cables, and lift off the Assembly.

1. Turn over the AID Board

Assembly.

2. Unplug 2 Cables.

3. Lift off the Assembly.

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6. Unplug 2 Motors and 2 Sensors from the Sub Board.

1. Unplug 2 Motors. 2. Unplug 2 Sensors.

Cleaning Unit Removal Printer Component, Software Item, LCD Display, Printer Button Page 42.
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7. Free the 4 Cables unplugged in the previous step from 5 Fasteners.

Free the Cables from these Fasteners.

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8. Free the Waste Ink Tube from the Fastener, remove it from the Maintenance Tank, and wrap it in
a paper towel.

1. Free the Tube from this Fastener. 2. Pull out the Tube.

3. Wrap the Tube.

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9. Disconnect the Ground Strap that connects the Cleaning Unit to the Printer.

Remove 1 Screw to disconnect

the Ground Strap.

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10. Remove 2 Screws that fasten the Cleaning Unit to the Printer.

Remove 2 Screws.

Carriage Motor

Cleaning Unit Removal Printer Component, Software Item, LCD Display, Printer Button Page 46.
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11. Remove 4 Screws that fasten the top of the Cleaning Unit to the Printer.

Remove 4 Screws.

Cleaning Unit Removal Printer Component, Software Item, LCD Display, Printer Button Page 47.
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12. Lift out the Cleaning Unit.

Lift out the Cleaning Unit.

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Cleaning Unit Installation

Check the New Cleaning Unit Mechanism for correct Tube routing.
Note: Incorrect Tube routing causes tube crimping and disconnecting.

1. Raise the Cap to the “Capped” position.

Cap Motor (located on the top of the Cleaning Unit).

Rotate the Cap Motor until this White Nylon Piece is

in this position.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 49.
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2. Check for proper Tube routing.

Check this area of the Cap Mechanism

Correct Tube routing.

1. Check the 2 Outside Tubes for

incorrect positioning. Incorrect Tube position.

2. Check the 2 Outside Tubes for

correct connection to the Cap.

Incorrect Tube connection.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 50.
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3. Repair if necessary.

1. Connect Tube(s) if it is dis-

connected.

2. Correctly route Tube(s).

Pull here to “straighten” the Tube.

Correct Tube routing.

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Install the Cleaning Unit

1. Ensure that the New Cleaning Unit Mechanism is in this condition.

Cap Motor (located on the top of the Cleaning Unit).

Rotate the Cap Motor until this White Nylon Piece is

in this position.

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2. Put the Cleaning Unit in position.

Drop in the Cleaning Unit.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 53.
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3. Install 4 Screws that fasten the top of the Cleaning Unit to the Printer.

Install 4 Screws.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 54.
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4. Install 2 Screws that fasten the Cleaning Unit to the Printer.

Install 2 Screws.

Carriage Motor

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 55.
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5. Connect the Ground Strap that connects the Cleaning Unit to the Printer.

Install 1 Screw to connect the

Ground Strap.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 56.
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6. Place the Waste Ink Tube in it’s Fastener and into the Maintenance Tank.

1. Place the Tube in this Fastener. 2. Insert the Tube into the Waste Tank.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 57.
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7. Secure the 4 Cables that connect the Cleaner Unit to the Printer with 5 Fasteners.

Secure the Cables with these Fasteners.

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8. Plug in 2 Motors and 2 Sensors into the Sub Board.

1. Plug in 2 Motors. 2. Plug in 2 Sensors.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 59.
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9. Plug in 2 Cables to the AID Board Assembly.

Plug in 2 Cables.

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10. Install 4 Screws, replace 2 Pieces of Tape that fasten the AID Cable to the AID Assembly.

2. Replace 2 Pieces of Tape.

1. Install 4 Screws.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 61.
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11. Secure the Control Panel Cable with 4 Fasteners.

Secure the Cable with 4 Fasteners.

12. Perform the AID PG Adjustment.

13. Perform Clear Counter [when replacing INK SYSTEM ASSY].

14. Install the Right Side Cover.

Cleaning Unit Installation Printer Component, Software Item, LCD Display, Printer Button Page 62.
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Cover (Left Side) Removal

1. Open the Left Ink Bay Door.

If the Printer is turned on, press this If the Printer is turned off, insert a paper clip into the Manual
button to open the Ink Bay Door. Release Hole to trip the Door Release Mechanism.

Cover (Left Side) Removal Printer Component, Software Item, LCD Display, Printer Button Page 63.
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2. Remove the Left Ink Bay Cover.

2. Remove the Left Ink Bay Cover by

pulling straight out.

1. Remove the 2 Screws that fas-

ten the Left Ink Bay Cover.

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3. Remove 4 Screws that fasten the inside of the Left Side Cover to the Printer.

Note: This Screw is pictured through

the clear Front Cover.
Remove 2 Screw.

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4. Remove 1 Screw that fastens the top of the Left Side Cover to the Printer.

Remove 1 Screw.

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5. Remove 1 Screw that fastens the Left Side Cover to the Printer.

Remove 1 Screw.

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6. Loosen 3 Screws that fasten the Left Side Cover to the back of the Printer.

Loosen 3 Screws.

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7. Remove the Maintenance Cartridge, and slide off the Left Side Cover.

1. Slide out the Maintenance Cartridge.

2. Slide off the Left Side Cover.

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Cover (Rear) Removal

1. Remove the 15 Screws that fasten the Rear Cover to the Printer.

Remove 15 Screws.

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2. Remove 2 Cable Connectors, and 2 Screws, and then the Rear Cover.

1. Remove 2 Cable Connectors. 2. Remove 3 Screw.

3. Remove the Rear Cover.

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Cover (Right Side) Removal

1. Release the Print Head from the Cap Assembly.
Note: The Print Head is very fragile and can be damaged moving it away from the Cleaning Unit. Ensure
that you are familiar with the Carriage Release chapter located in the Reference Section of the
Field Repair Guide

2. Turn off and unplug the Printer.

3. Move the Print Head (Carriage Assembly) to the center of the Printer.

Move the Print Head to the center of the Printer.

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4. Remove the Control Panel.

2. Unplug the Control Panel Cable and

remove the Control Panel.

1. Reach into the cavity that the Print

Head occupies on the Cap Assembly,
and release these 3 Interlocks.

Note: Release the Right Side

Interlock with your left hand
and hold the right corner of
the Control Panel up with your
right hand, then release the
Center Interlock, etc.

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5. Remove the Maintenance Cartridge located at the rear of the Right Side Cover.

Slide out the Maintenance Cartridge.

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6. Remove 2 Screws that fasten the inside of the Right Side Cover to the Printer.

Note: This Screw is pictured through

Remove 2 Screws the clear Front Cover.

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7. Open the Right Ink Bay Door.

Insert a paper clip into the Manual Release Hole in the Ink Bay Door to trip the Door Release Mechanism.

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8. Remove the Right Ink Bay Cover.

1. Remove the 2 Screws that fas- 2. Remove the Left Ink Bay Cover by
ten the Left Ink Bay Cover. pulling straight out.

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9. Remove 1 Screw that fastens the top of the Right Side Cover to the Printer.

Remove 1 Screw.

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10. Remove the Paper Release Lever Handle.

Remove 2 Screws and then the Handle.

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11. Remove 1 Screw that fastens the Right Side Cover to the Printer.

Remove 1 Screw.

Cover (Right Side) Removal Printer Component, Software Item, LCD Display, Printer Button Page 80.
Pro 11880 Field Repair Guide 9/27/10

12. Ensure that the Paper Release Lever is in the “secured” position.

Ensure that the Paper Release Lever is in the “secured” position

Cover (Right Side) Removal Printer Component, Software Item, LCD Display, Printer Button Page 81.
Pro 11880 Field Repair Guide 9/27/10

13. Loosen 3 Screws that fasten the back of the Right Side Cover to the Printer, and slide off the
Right Side Cover.

1. Loosen 3 Screws.

2. Slide off the Left Side Cover.

Cover (Right Side) Removal Printer Component, Software Item, LCD Display, Printer Button Page 82.
Pro 11880 Field Repair Guide 9/27/10

Cover (Top) Removal

1. Remove 1 Screw that fastens the front of the Top Cover to the right side of the Printer.

Remove 1 Screw. Right side Front Door Latch

Cover (Top) Removal Printer Component, Software Item, LCD Display, Printer Button Page 83.
Pro 11880 Field Repair Guide 9/27/10

2. Remove 1 Screw that fastens the front of the Top Cover to the Left side of the Printer.

Left side Front Door Latch Remove 1 Screw.

Cover (Top) Removal Printer Component, Software Item, LCD Display, Printer Button Page 84.
Pro 11880 Field Repair Guide 9/27/10

3. Remove 3 Screws that fasten the right side Roll Paper Ramp, and remove the Ramp.

1. Remove 3 Screws. 2. Remove the Paper Roll Ramp.

Cover (Top) Removal Printer Component, Software Item, LCD Display, Printer Button Page 85.
Pro 11880 Field Repair Guide 9/27/10

4. Remove 3 Screws that fasten the left side Roll Paper Ramp, and remove the Ramp.

1. Remove 3 Screws.

2. Remove the Paper Roll Ramp.

Cover (Top) Removal Printer Component, Software Item, LCD Display, Printer Button Page 86.
Pro 11880 Field Repair Guide 9/27/10

5. Remove 1 Screw that fastens the top right side of the Top Cover to the Printer.

Remove 1 Screw.

Cover (Top) Removal Printer Component, Software Item, LCD Display, Printer Button Page 87.
Pro 11880 Field Repair Guide 9/27/10

6. Remove 1 Screw that fastens the top left side of the Top Cover to the Printer.

Remove 1 Screw.

7. Ensure that the Paper Release Lever is in it’s “closed” position, and lift off the Top Cover.

Cover (Top) Removal Printer Component, Software Item, LCD Display, Printer Button Page 88.
Pro 11880 Field Repair Guide 9/27/10

Cutter Blade Assembly Removal

1. Remove the Cover (Top).

2. Release the Carriage Mechanism and move it off of the Cap Assembly.

3. Remove the Carriage Board Cover.

2. Release 1 Screw.
1. Release the Foil Cable.

Cutter Blade Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 89.
Pro 11880 Field Repair Guide 9/27/10

4. Clip 2 Cable Ties and remove 3 Screws.

1. Clip 2 Cable Ties.

2. Remove 3 Screws.

Cutter Blade Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 90.
Pro 11880 Field Repair Guide 9/27/10

5. Unplug the Ink Mark Sensor and the Cutter Solenoid from the Carriage Board.

2. Release 2 Cable Fasteners.

1. Unplug CN7 an CN8.

Cutter Blade Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 91.
Pro 11880 Field Repair Guide 9/27/10

Cutter Blade Solenoid Removal

1. Remove the Cover (Top).

2. Remove the Cutter Blade Assembly.

3. Remove 3 Screws to separate the Cutter Blade Solenoid Assembly from the Cutter Frame.

1. Remove 3 Screws.

2. Separate the Cutter Blade Solenoid Assembly from the Cutter Frame.

Cutter Blade Solenoid Removal Printer Component, Software Item, LCD Display, Printer Button Page 92.
Pro 11880 Field Repair Guide 9/27/10

Edge Detector (EdgeAD) Replacement

1. Remove the Top Cover.

2. Release the Carriage Assembly and move the Carriage away from the capped position.

3. Remove the Carriage Board Cover and unplug the Edge Detector (EdgeAD Sensor)

2. Unplug the Edge Detector.

1. Loosen 1 Screw and remove the Carriage

Board Cover.

Edge Detector (EdgeAD) Replacement Printer Component, Software Item, LCD Display, Printer Button Page 93.
Pro 11880 Field Repair Guide 9/27/10

4. Remove the Cutter Assembly.

1. Remove 3 Screws.

2. Cut 1 Tie Wrap.

3. Remove the Cutter Assem-

bly, and place out of the
way.

Note: Be careful of the Ink Mark Sensor Foil Cable, it is

easy to damage or pull off the Ink Mark Sensor.

Edge Detector (EdgeAD) Replacement Printer Component, Software Item, LCD Display, Printer Button Page 94.
Pro 11880 Field Repair Guide 9/27/10

5. Remove the Edge Detector.

1. Remove 1 Screw that

fastens the Edge
Detector.

2. Remove the Edge

Detector.

Edge Detector (EdgeAD) Replacement Printer Component, Software Item, LCD Display, Printer Button Page 95.
Pro 11880 Field Repair Guide 9/27/10

6. Install the new Edge Detector.

7. Attach the Cutter Assembly.

8. Perform the Cutter Blade Position Adjustment.

9. Install the Carriage Board Cover.

10. Replace the Top Cover.

Edge Detector (EdgeAD) Replacement Printer Component, Software Item, LCD Display, Printer Button Page 96.
Pro 11880 Field Repair Guide 9/27/10

Encoder (Carriage) Removal

1. Remove the Cover (Top).

2. Release the Carriage Mechanism and move it off of the Cap Assembly.

3. Remove the Carriage Board Cover.

2. Release 1 Screw.
1. Release the Foil Cable.

Encoder (Carriage) Removal Printer Component, Software Item, LCD Display, Printer Button Page 97.
Pro 11880 Field Repair Guide 9/27/10

4. Clip 2 Cable Ties.

Clip 2 Cable Ties.

Encoder (Carriage) Removal Printer Component, Software Item, LCD Display, Printer Button Page 98.
Pro 11880 Field Repair Guide 9/27/10

5.

Remove 2 Screws.

Encoder (Carriage) Removal Printer Component, Software Item, LCD Display, Printer Button Page 99.
Pro 11880 Field Repair Guide 9/27/10

6. Unplug the Carriage Encoder from the Carriage Board.

2. Release 2 Cable Fasteners.

1. Unplug CN9.

Encoder (Carriage) Removal Printer Component, Software Item, LCD Display, Printer Button Page 100.
Pro 11880 Field Repair Guide 9/27/10

Encoder Disk (Paper Feed) Removal

1. Turn off the Printer and UNPLUG from AC.

2. Remove the Cover (Left).

3. Remove the Paper Feed Encoder Scale Cover.

1. Release 4 Interlocks.

2. Remove the Cover.

Encoder Disk (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 101.
Pro 11880 Field Repair Guide 9/27/10

4. Remove 3 Screws and lift off the Paper Feed Encoder Disk Hub.

1. Remove 3 Screws.

2. Lift off the Paper Feed

Encoder Disk Hub.

Encoder Disk (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 102.
Pro 11880 Field Repair Guide 9/27/10

5. Lift off the Encoder Disk (Paper Feed).

Lift off the Encoder

Disk.

Encoder Disk (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 103.
Pro 11880 Field Repair Guide 9/27/10

Encoder (Paper Feed) Removal

1. Turn off the Printer and UNPLUG from AC.

2. Remove the Cover (Left).

3. Remove the Paper Feed Encoder Scale Cover.

1. Release 4 Interlocks.

2. Remove the Cover.

Encoder (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 104.
Pro 11880 Field Repair Guide 9/27/10

4. Remove the Paper Feed Encoder and Bracket.

1. Remove 2 Screws.

2. Unplug the Encoder Cable.

3. Lift off the Paper Feed

Encoder and Bracket.

Encoder (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 105.
Pro 11880 Field Repair Guide 9/27/10

5. Separate the Paper Feed Encoder Disk from the Bracket.

Remove 2 Screws and separate the Encoder from the Bracket.

Encoder (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 106.
Pro 11880 Field Repair Guide 9/27/10

Encoder Strip (Carriage) Replacement

1. Remove the Left, Right, and Top Covers.

2. Inspect the way that the Encoder Strip is held by the Encoder Strip Bracket.

In front of the Encoder Strip.

Behind the Encoder Strip

Encoder Strip

This Tab on the Encoder Strip should be inserted

into the corresponding Slot on the Bracket, and then
Encoder Strip Bracket. rotated down 90 degrees to lock it in place.
Note: There are 5 Brackets on the 11880.

Encoder Strip (Carriage) Replacement Printer Component, Software Item, LCD Display, Printer Button Page 107.
Pro 11880 Field Repair Guide 9/27/10

3. Remove the Encoder Strip Tension Spring, located on the left side of the Printer.

Remove the Encoder

Strip Tension Spring.

Note: Before completely disconnecting the old Encoder Strip, tape the new Encoder Strip to the cap
side end of the old Strip, to facilitate pulling the new Strip through the Carriage Encoder.

4. Working left to right, disconnect the Encoder Strip from each Encoder Strip Bracket.

5. Tape the new Strip to the old Strip, and pull the new Strip through the Carriage Encoder.

6. Attach the new Strip to the Brackets and add the Tension Spring.

Encoder Strip (Carriage) Replacement Printer Component, Software Item, LCD Display, Printer Button Page 108.
Pro 11880 Field Repair Guide 9/27/10

Ink Bay Removal (Left)

1. Drain the Ink System.
1.1 Follow the directions in the Ink Draining Procedure chapter located in the Reference Section of the FRG.

2. Remove the Left Side Cover

3. Remove the Spring Fastener and 2 Springs. Unplug the Pressure Tubes

Turn and slide the Spring Fastener to

remove Black Rod (keyed), then remove
the 2 Springs

Unplug the Pressure Tubes.

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 109.
Pro 11880 Field Repair Guide 9/27/10

4. Remove the Ink Tube Bracket Holder

...and slide the Ink Tube Bracket

Holder
Rotate the Black Rods
(keyed)...

5. Remove the Ink Tubes Assy.

Rotate the Black
Rod(keyed) to unplug
the Ink Tubes Assy.

Wrap the Ink Tubes

Assy with Paper
Towel to prevent leak.
Secure the Ink
Tubes Assy. here

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 110.
Pro 11880 Field Repair Guide 9/27/10

6. Remove the Metal Support Bracket.

This is a picture of the Ink Tube Support Assy. Notice

the tabs on the Black Rods and the Keyed Holes on the
brackets and Spring Fasterner
This is a picture of the Ink Tube Support Assy assem-

Rotate the Black Rod (keyed) to seperate the

Metal Support Bracket and remove the Black
Rods together with the bracket

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 111.
Pro 11880 Field Repair Guide 9/27/10

7. Remove the Ink Board Cover.

2 interlocks to remove the Ink Board Cover

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 112.
Pro 11880 Field Repair Guide 9/27/10

8. Unplug Ink Board Foil Cable from the Ink Board,

Unplug Ink Board Foil Cable

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 113.
Pro 11880 Field Repair Guide 9/27/10

9. Remove the Left Ink Bay.

Remove 5 Screws

Raise this side and

slide the Left Ink
Bay out.

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 114.
Pro 11880 Field Repair Guide 9/27/10

10. Transfer Metal Bracket w/ Ink LED board and Cable, Metal Support Bar w/ Black Tape, Ink
Board Assy w/ Ink Board Metal Cover, and O-Rings Assy.

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 115.
Pro 11880 Field Repair Guide 9/27/10

11. Remove the Metal Bracket with Ink LED Board and Cable.

2 Plastic Screws

3 Metal Screws
Disconnect Ink LED Foil Cable and 2 Connectors

Remove the Ink LED

Foil Cable from the
Right Ink Bay......

Lift the Metal

Bracket with Ink
LED Board and
Cable from the Ink
Bay

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 116.
Pro 11880 Field Repair Guide 9/27/10

12. .Remove Metal Support Bar with Black Tape.

Remove the Black Tape first and

remove 4 Plastic Screws (1 Screw
is underneath the Black Tape).

13. Remove O-Rings Assy

Remove the O-Rings Assy,

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 117.
Pro 11880 Field Repair Guide 9/27/10

14. Remove the Ink Board Assy w/ Ink Board Metal Cover.

2 Metal Screws

7 Plastic Screws

Lift to remove the Ink Board Assy with

the Ink Board Metal Cover from the
RIght Ink Bay

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 118.
Pro 11880 Field Repair Guide 9/27/10

15. Make sure all items removed are transferred to the new Left Ink Bay before installing. .
O-Rings Assy

Metal Support Bar

w/ Black Tape
(make sure the Foil
Cable is on top of
the Black Tape)
Ink Board Assy w/
Ink Board Cover

Metal Bracket w/ Ink

LED board and Cable

Ink Bay Removal (Left) Printer Component, Software Item, LCD Display, Printer Button Page 119.
Pro 11880 Field Repair Guide 9/27/10

Ink Bay Removal (Right)

1. Drain the Ink System.
1.1 Follow the directions in the Ink Draining Procedure chapter located in the Reference Section of the FRG.

2. Remove the Right Side Cover

3. Remove the Spring Fastener and 2 Springs. Unplug the Pressure Tubes

Turn and slide the Spring Fastener to

remove Black Rod (keyed), then remove
the 2 Springs

Unplug the Pressure Tubes.

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 120.
Pro 11880 Field Repair Guide 9/27/10

4. Remove the Ink Tube Bracket Holder

...and slide the Ink Tube Bracket

Holder
Rotate the Black Rods
(keyed)...

5. Remove the Ink Tubes Assy.

Rotate the Black
Rod(keyed) to
unplug the Ink
Tubes Assy.

Wrap the Ink Tubes

Assy with Paper
Towel to prevent
leak. Secure the Ink
Tubes Assy. here

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 121.
Pro 11880 Field Repair Guide 9/27/10

6. Remove the Metal Support Bracket.

This is a picture of the Ink Tube Support Assy. Notice

the tabs on the Black Rods and the Keyed Holes on the
brackets and Spring Fasterner
This is a picture of the Ink Tube Support Assy assem-

Rotate the Black Rod (keyed) to seperate the

Metal Support Bracket and remove the Black
Rods together with the bracket

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 122.
Pro 11880 Field Repair Guide 9/27/10

7. Remove the Ink Board Cover.

2 interlocks to remove the Ink Board Cover

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 123.
Pro 11880 Field Repair Guide 9/27/10

8. Unhook/unplug tubes, cables, and Ground Wire from the Right Ink Bay. ,

Remove Tube from

the Fastener.

Remove 1 screw to
release the
Ground Wire from
the Cleaning Unit.
(New Ink Bay
comes with a
Ground Wire)

Free cables from

Fasteners.

Free Foil Cable

from Fasteners and
disconnect the Foil
Cable.

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 124.
Pro 11880 Field Repair Guide 9/27/10

9. Remove the Right Ink Bay.

Remove 5 Screws

Lift this side up and then

Slide the RIght Ink Bay out.

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 125.
Pro 11880 Field Repair Guide 9/27/10

10. Transfer Metal Bracket w/ Ink LED board and Cable, Metal Support Bar w/ Black Tape, Ink
Board Assy w/ Ink Board Metal Cover, 5 Fasteners and O-Rings Assy.

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 126.
Pro 11880 Field Repair Guide 9/27/10

11. Remove the Metal Bracket with Ink LED Board and Cable.

2 Plastic Screws

3 Metal Screws
Disconnect Ink LED Foil Cable and 2 Connectors

Remove the Ink LED

Foil Cable from the
Right Ink Bay......

Lift the Metal

Bracket with Ink
LED Board and
Cable from the Ink

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 127.
Pro 11880 Field Repair Guide 9/27/10

12. Remove 5 Fasteners and the O-Rings Assy.

5 Fasteners

O-Rings Assy

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 128.
Pro 11880 Field Repair Guide 9/27/10

13. .Remove Metal Support Bar with Black Tape.

Remove the Black Tape first and

remove 4 Plastic Screws (1 Screw
is underneath the Black Tape).

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 129.
Pro 11880 Field Repair Guide 9/27/10

14. Remove the Ink Board Assy w/ Ink Board Metal Cover.

2 Metal Screws

7 Plastic Screws

Lift to remove the Ink Board Assy with

the Ink Board Metal Cover from the
RIght Ink Bay

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 130.
Pro 11880 Field Repair Guide 9/27/10

15. Make sure all items removed are transferred to the new Right Ink Bay before installing. .

O-Rings Assy

5 Fasteners

Metal Support Bar Ink Board Assy w/

w/ Black Tape Ink Board Cover
(make sure the Foil
Cable is on top of
the Black Tape)

Metal Bracket w/ Ink

LED board and Cable

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 131.
Pro 11880 Field Repair Guide 9/27/10

16.

17.

18.

Ink Bay Removal (Right) Printer Component, Software Item, LCD Display, Printer Button Page 132.
Pro 11880 Field Repair Guide 9/27/10

Pressure Pump Assembly Removal

1. Turn off the Printer and UNPLUG from AC.

2. Remove the Cover (Rear).

3. Disconnect 4 Air Pressure Tubes from the Pressure Pump Assembly.

Disconnect 4 Air Pressure Tubes.

Pressure Pump Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 133.
Pro 11880 Field Repair Guide 9/27/10

4. Free the Pressure Motor Encoder and the Pressure Sensor Cables from the Fasteners, and
unplug them from the Main Board.

1. Free and unplug these 2 Pressure

Motor Encoder Cables and the
2. Free and unplug this Pressure Motor
Pressure Sensor Cable.
Encoder Cable.

Pressure Pump Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 134.
Pro 11880 Field Repair Guide 9/27/10

5. Free the 3 Pressure Pump Motor Cables from the Fasteners, and unplug them from the Main
Board.

Free these 3 Cables from the Fasteners, and unplug them from the Main Board.

Pressure Pump Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 135.
Pro 11880 Field Repair Guide 9/27/10

6. Remove 2 Screws that fasten the right and center of the Pressure Pump Assembly to the
Printer.

Remove 2 Screws.

Pressure Pump Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 136.
Pro 11880 Field Repair Guide 9/27/10

7. Remove 1 Screw that fastens the Pressure Pump Assembly to the Printer, and lift out the
Assembly.

1. Remove 1 Screw. 2. Lift out the Pressure Pump Assembly.

Pressure Pump Assembly Removal Printer Component, Software Item, LCD Display, Printer Button Page 137.
Pro 11880 Field Repair Guide 9/27/10

Print Head Removal

Note: The Print Head Nozzle Plate on the Pro 11880 is as fragile as tin foil. Any contact with the Nozzle
plate will damage the Print Head.

Print Head Removal Overview

• Input the New Print Head’s Head Rank ID (if the Print Head is to be replaced).
• Release the Carriage Mechanism.
• Remove the Ink Cartridges to bleed off the Ink System pressure.
• Unplug the Printer.
• Remove the Old Print Head.

Print Head Removal Detail

1. If you are replacing the Print Head, run the Adjustment Wizard and input the new Print Head’s
calibration value (Head Rank ID).

2. Release the Carriage Mechanism, following the directions found in the Carriage Release
Chapter, located in the Reference Section.

3. Release (partially remove) all 9 Ink Cartridges, to ensure that the Ink System is un-pressurized.

4. Unplug the Printer.

5. Remove the Top Cover.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 138.
Pro 11880 Field Repair Guide 9/27/10

6. Move the Carriage Mechanism off the Cap Assembly, and place paper under the Mechanism.

1. Move the Carriage Mechanism off 2. Place paper under the Carriage Mechanism
the Cap Assembly. to catch Ink and Screws.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 139.
Pro 11880 Field Repair Guide 9/27/10

7. Remove 1 Screw that fastens the Ink Tube Brace to the Carriage Mechanism.

Remove 1 Screw.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 140.
Pro 11880 Field Repair Guide 9/27/10

8. Remove the Ink Tube Brace.

Note: There are 2 spring loaded Fasteners underneath the Ink Tube Brace. It is very important to not
stress the fasteners when removing the Ink Tube Brace. Stressing the Fasteners will causes
ink to drip.

1. Move the Ink Tubes so that they are straight 2. Gently slide the Ink Tube Brace up and off the Ink Tubes.
in the area of the Ink Tube Brace.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 141.
Pro 11880 Field Repair Guide 9/27/10

9. Remove 2 Screws that fasten the Damper Assembly to the Carriage Assembly.

Remove 2 Screws that are to the left and the right to the Damper Bracket.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 142.
Pro 11880 Field Repair Guide 9/27/10

10. Lift off the Damper Assembly and place it on the paper.
Note: Do not stress this Connection, it will leak.

Lift off the Damper Assembly and place it to the side.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 143.
Pro 11880 Field Repair Guide 9/27/10

11. Remove 1 Screw that fastens the Ground Strap to the Print Head.

Remove 1 Screw.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 144.
Pro 11880 Field Repair Guide 9/27/10

12. Remove 2 Screws, 1 Spring, and the Tension Bar that fasten the Print Head Assembly.

2. Remove Tension Bar and Spring.

1. Remove 2 Screws.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 145.
Pro 11880 Field Repair Guide 9/27/10

13. Slide the Print Head Assembly in the direction shown, and lift it out.

1. Slide the Print Head Assembly to 2. Lift the Print Head Assembly up and out.
release the Front Interlocks.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 146.
Pro 11880 Field Repair Guide 9/27/10

14. Unplug 4 Print Head Cables.

Unplug 4 Print Head Cables.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 147.
Pro 11880 Field Repair Guide 9/27/10

15. Remove 2 Screws and lift off the Print Head Bracket.

1. Remove 2 Screws.

2. Lift off the Bracket.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 148.
Pro 11880 Field Repair Guide 9/27/10

16. Remove 4 Screws, and lift the Print Head out of the Print Head Case.

1. Remove 4 Screws.

2. Lift the Print Head from the Case.

Print Head Removal Printer Component, Software Item, LCD Display, Printer Button Page 149.
Pro 11880 Field Repair Guide 9/27/10

Print Head Installation

1. Drop the Print Head into the Print Head Case, and fasten with 4 Screws.

1. Insert the Print Head into the Case.

2. Install 4 Screws.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 150.
Pro 11880 Field Repair Guide 9/27/10

2. Put the Print Head Bracket in place, and fasten with 2 Screws.

1. Place the Bracket.

2. Fasten with 2 Screws.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 151.
Pro 11880 Field Repair Guide 9/27/10

3. Plug in the 4 Print Head Cables.

1. Place the Cable Guard in position.

2. Plug in 4 Print Head Cables.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 152.
Pro 11880 Field Repair Guide 9/27/10

4. Slide the Print Head into the Carriage Mechanism.

Black Plastic “Wheels”

1. Place the Black Plastic “Arms”

under the Black Plastic
“Wheels”.

2. Rotate the Black Plastic “Arms”

up, pushing up the Black Plastic
“Wheels”.

3. Slide the Print Head into place.

Black Plastic “Arms”

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 153.
Pro 11880 Field Repair Guide 9/27/10

5. Lock in the Front Interlocks that hold the Print Head Assembly.
1. Drop the Interlocks into
the Slots.

2. Slide the Print Head Assem-

bly up to lock the Front
Interlocks.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 154.
Pro 11880 Field Repair Guide 9/27/10

6. Install the Tension Bar, 2 Screws, and 1 Spring, that fasten the Print Head Assembly.

1. Place the Tension Bar.

3. Install the Spring.

2. Install 2 Screws, full tighten, and then back off 1/2 turn.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 155.
Pro 11880 Field Repair Guide 9/27/10

7. Install 1 Screw that fastens the Ground Strap to the Print Head.

Install 1 Screw.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 156.
Pro 11880 Field Repair Guide 9/27/10

8. Place the Damper Assembly, and fasten with 2 Screws.

Place the Damper Assembly and fasten with 2 Screws.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 157.
Pro 11880 Field Repair Guide 9/27/10

9. Put the Ink Tube Brace in place.

Note: There are 2 spring loaded Fasteners underneath the Ink Tube Brace. It is very important to not
stress the fasteners when installing the Ink Tube Brace. Stressing the Fasteners will causes
ink to drip.

1. Move the Ink Tubes so that they are straight 2. Gently slide the Ink Tube Brace on the Ink Tubes, and into
in the area of the Ink Tube Brace. the correct position.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 158.
Pro 11880 Field Repair Guide 9/27/10

10. Install 1 Screw that fastens the Ink Tube Brace to the Carriage Mechanism.

Install 1 Screw.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 159.
Pro 11880 Field Repair Guide 9/27/10

11. Remove the paper from under the Carriage Mechanism.

Remove the paper from under the Carriage Mechanism.

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 160.
Pro 11880 Field Repair Guide 9/27/10

12. Plug in the Printer, insert the Ink Cartridges, and close the Ink Bay Doors.

13. Defeat the 2 Front Cover Sensors.

14. Turn on the Printer, and let it come Ready.

15. Press the Menu button and navigate to Maintenance.

16. Press the Menu button and navigate to PWR CLEANING.

17. Press the Menu button, and follow the directions to execute.
Note: Power Cleaning is necessary to prime the “negative pressure’ Dampers. Other cleaning cycles do
not work as well or quickly. Ensure that you raise and lower the levers when instructed.

18. Print a Nozzle Check pattern (Perform standard cleanings if necessary).

19. Perform the following adjustments in sequence.

19.1 Perform Clear Counter [when replacing Printhead]
19.2 Perform Head Rank ID (if you did not do it before removing the old Print Head).
19.3 Perform the Print Head Slant Adjustment (CR)
19.4 Perform the Print Head Slant Adjustment (PF)
19.5 Perform the Auto Bi-D Adjustment
19.6 Perform the Auto Uni-D Adjustment
19.7 Perform the Colorimetric Calibration (When specifically requested by Epson)

Print Head Installation Printer Component, Software Item, LCD Display, Printer Button Page 161.
Pro 11880 Field Repair Guide 9/27/10

Pulley (Paper Feed) Removal

1. Remove the Encoder Disk (Paper Feed).

2. Remove the Encoder (Paper Feed).

3. Loosen the Paper Feed Belt Tension.

1. Loosen 4 Screws. 2. Slide the Carriage Motor and Bracket in the direction of the arrow.

Pulley (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 162.
Pro 11880 Field Repair Guide 9/27/10

4. Remove 1 C Clip that fastens the Paper Feed Pulley to the Paper Feed Roller.

Remove 1 C Clip.

5. Slide off the Pulley (Paper Feed).

Pulley (Paper Feed) Removal Printer Component, Software Item, LCD Display, Printer Button Page 163.
Pro 11880 Field Repair Guide 9/27/10

Sensor (Edge Detector) Removal

1. Remove the Cover (Top).

2. Remove the Cutter Blade Assembly.

3. Remove 1 Screw to separate the Edge Detector from the Carriage Assembly.

1. Remove 1 Screw.
Edge Detector
2. Separate the Edge Detector from the Carriage Assembly.

Sensor (Edge Detector) Removal Printer Component, Software Item, LCD Display, Printer Button Page 164.
Pro 11880 Field Repair Guide 9/27/10

4. Unplug the Edge Detector from the Carriage Board.

Unplug CN10

Sensor (Edge Detector) Removal Printer Component, Software Item, LCD Display, Printer Button Page 165.
Pro 11880 Field Repair Guide 9/27/10

Sensor (Ink Mark) Removal

1. Remove the Cover (Top).

2. Remove the Cutter Blade Assembly.

3. Remove 1 Screw to separate the Ink Mark Sensor from the Cutter Blade Assembly.

1. Remove 1 Screw.

2. Separate the Ink Mark Sensor

Assembly from the Cutter Blade
Assembly. Ink Mark Sensor

Sensor (Ink Mark) Removal Printer Component, Software Item, LCD Display, Printer Button Page 166.
Pro 11880 Field Repair Guide 9/27/10

4. Remove 1 Screw to separate the Ink Mark Sensor from the Frame.

Remove 1 Screw.

Sensor (Ink Mark) Removal Printer Component, Software Item, LCD Display, Printer Button Page 167.
Pro 11880 Field Repair Guide 9/27/10

Take-Up Reel Instruction

1. Identify the Parts: Drive Unit with Right Paper Stop. Movable Unit with Movable Unit Stopper
and Left Paper Stop, and the Reflector.

Drive Unit w/ Right Paper Stop

Movable Unit w/ Movable Unit Stop and Left Paper Stop

Reflector

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 168.
Pro 11880 Field Repair Guide 9/27/10

2. Install the Drive Unit onto the Right Leg of the Printer Stand.

Insert the tab of the Drive Unit here into the

slot of the crossbar of the Printer Stand.
.

Install 2 Black Metal Screws

to secure the Drive Unit

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 169.
Pro 11880 Field Repair Guide 9/27/10

3. Route and connect the Data Cable to the back of the Printer.

Route the Data

Cable thru the
2 black clips on
the right leg of
the Printer
Stand

Plug into the connector on the

back of the Printer
Make sure the Printer is off when
connecting the cable.

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 170.
Pro 11880 Field Repair Guide 9/27/10

4. Install the Movable Unit Part 1.

Install the Movable Unit to the left side of crossbar Make sure the Movable Unit Stopper is installed
of the Printer Stand. behind the botton section of the Movable unit.

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 171.
Pro 11880 Field Repair Guide 9/27/10

5. Install the Movable Unit Part 2.

2 Silver Metal Screws

Line up the screw holes

6. Install the Reflector.

Line up the screw holes

and use 2 Silver Metal
Screws to secure the
Reflector.

Install the Reflector to the left rear leg of the Printer Stand

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 172.
Pro 11880 Field Repair Guide 9/27/10

7. Align the Sensor Unit.

Rotate the Sensor Unit of the Drive Unit to align The Sensor Unit neess to be aligned with the
it with the Reflector. Reflector to work properly.

To test the Sensor Unit, block the path of the bean with
Once the Sensor Unit is aligned, the Amber and
your hand, the Green LED will stay on but Amber LED
Green Led will light up on the Sensor Unit.
will go off.

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 173.
Pro 11880 Field Repair Guide 9/27/10

8. Install the Paper Core

Install the core to the Right Paper Stop Slide the Movable Unit so the core is installed
onto the Left Paper Stop

Flip the Switch to lock the Movable Unit Locked Position

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 174.
Pro 11880 Field Repair Guide 9/27/10

9. Prepare the Printer for the Take-Up Reel

2. Set the Take-Up

Reel to Auto Forward
on the Control Panel

1. Press Paper Source Button (Left Arrow) to

set paper source to Roll Paper (No Cut)

3. Press and hold

the Paper Feed
Down button until
the paper reaches
the Core.

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 175.
Pro 11880 Field Repair Guide 9/27/10

10. Tape the paper to the Core

Tape the paper to the
Core near left, middle,
and right side of the
paper

11. Operation of the Take-Up Reel.

The Take -Up Reel will not
operate when the Amber
LED is on, which means the
paper has not broken the
beam of the Sensor Unit.

Once enough paper is fed

down and breaks the beam of
the Sensor Unit, the Amber
LED will go off and the Take-
Up Reel will begin to roll the
paper onto the Core.
*Note: The Take-Up Reel does not operate in a fluid motion. It will rotate in increments. The Take-Up Reel will
not operate immediately after the paper breaks the beam. There will be a delay until enough paper has fed
through the printer

Take-Up Reel Instruction Printer Component, Software Item, LCD Display, Printer Button Page 176.
Pro 11880 Field Repair Guide 9/27/10

Troubleshooting

Printer Component, Software Item, LCD Display, Printer Button Page 177.
Pro 11880 Field Repair Guide 9/27/10

Error Codes (Maintenance)

0001 Waste Ink Pad Counter is near end of life. (May not be valid)
0002 Carriage Motor / Ink Tube is near end of life (Clear Carriage Motor Counter)
0008 RTC error (Replace the Battery and initialize the RTC with the Adjustment Wizard’s RTC &
USBID routine.
0040 Cleaning Unit near end of life (Clear Counter [when replacing Pump Motor])(Pump Assy,
Pump Motor, Cap Assy, Wiper Blade, Flushing Box).
0080 Date is not set (initialize the RTC with the Adjustment Wizard’s RTC & USBID routine.)
0100 RTC Battery temporarily low (Replace the battery, initialize the RTC with the Adjustment
Wizard’s RTC & USBID routine.)
0088 RTC Battery low (Replace the battery, initialize the RTC with the Adjustment Wizard’s RTC &
USBID routine.)

Error Codes (Maintenance) Printer Component, Software Item, LCD Display, Printer Button Page 178.
Pro 11880 Field Repair Guide 9/27/10

Error Codes (Service)

11xx Series Carriage Error Codes
Carriage Error Name Description Remedy
Error Code
1101 Carriage Motor End Of The Carriage has made Inspect and replace the Ink Tubes if neces-
Life Error enough passes to wear out sary, and reset the counter (Reset When
the Ink Tubes. CR Motor Change)
1125 Carriage Home Posi- The Pump and Cap Assem- 1. Check the Carriage Home Position
tion Detection Error bly does not release the Car- Sensor.
riage Assembly, preventing 2. Check for mechanical issues that would
home position detection. restrict the Carriage Mechanism from
(Note: there is no Home going “home”.
Position Sensor)
1133 Carriage Position Time The Carriage Encoder 1. Check for proper Carriage movement.
Out Error reports that the Carriage 2. Check the Carriage Encoder.
Assembly is out of position. 3. Clean the Carriage Encoder Strip.
4. Check for proper Carriage Belt tension.
5. Check the Carriage Motor.
6. Check the Carriage Home Position
Sensor.
1135 Carriage Encoder The Carriage Encoder signal 1. Check the CR Encoder Strip.
Check Error does not look right to the 2. Check the CR Encoder.
Main Board. 3. Check the Carriage Motor.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 179.
Pro 11880 Field Repair Guide 9/27/10

Carriage Error Name Description Remedy

Error Code
1136 Carriage Motor Step- The Carriage Encoder 1. Check for proper Carriage movement.
out Error reports that the Carriage 2. Check the Carriage Encoder.
Assembly is out of position. 3. Clean the Carriage Encoder Strip.
4. Check for proper Carriage Belt tension.
5. Check the Carriage Motor.
6. Check the Carriage Home Position
Sensor.
1137 Carriage Servo The Carriage Motor Driver 1. Check for proper Carriage movement
Parameter Error Circuit detects abnormal cur- (defective Carriage Bearings, etc.).
rent draw. 2. Check for proper Carriage Belt Tension.
3. Check the Carriage Motor.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 180.
Pro 11880 Field Repair Guide 9/27/10

12xx Series Paper Feed Error Codes

Paper Explanation Description Remedy
Feed Error
Codes
1223 Paper Feed Encoder The Paper Feed Encoder 1. Check the PF Encoder Disk.
Check Error signal does not look right to 2. Check the PF Encoder.
the Main Board. 3. Check the Paper Feed Motor.
1225 Paper Feed Motor The Paper Feed Encoder 1. Check for proper Paper Feed Roller
Positioning Time Out reports that the Paper Feed movement.
Roller does not move prop- 2. Check for proper Paper Feed Belt ten-
erly. sion.
3. Check the Paper Feed Encoder.
4. Check the Paper Feed Encoder Disk.
5. Check the Paper Feed Motor
1227 Paper Feed Motor is The Paper Feed Encoder 1. Check for proper Paper Feed Roller
out of step. reports that the Paper Feed movement.
Roller does not move prop- 2. Check for proper Paper Feed Belt ten-
erly. sion.
3. Check the Paper Feed Encoder.
4. Check the Paper Feed Encoder Disk.
5. Check the Paper Feed Motor
1228 Paper Feed Motor The Paper Feed Motor 1. Check for proper Paper Feed Roller
Servo Parameter Error Driver Circuit detects abnor- Pressurization(look for binding).
mal current draw. 2. Check for proper Paper Feed Belt Ten-
sion.
3. Check the Paper Feed Motor.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 181.
Pro 11880 Field Repair Guide 9/27/10

13xx Series Head Driver Errors

Head Explanation Description Remedy
Driver
Error
Codes
131B Head Driver (Transmis- The Thermistor in the Print 1. Re-seat the Print Head Cables on the
sion Gate) Temperature Head reports an over tem- Main Board side.
Error perature condition 2. Re-seat the Print Head Cables on the
Print Head side.
3. Replace the Print Head.
4. Replace the Main Board.

14xx Series Ink System and Cap Assembly Errors

Ink Sys- Explanation Description Remedy
tem Error
Codes
1400 Ink System Presuriza- The Pressure Sensor does 1. Check the Ink Cartridges for leaks.
tion Error. not report proper pressure 2. Check the Ink Bay for problems.
within the specified time. 3. Check the Pressure Pump Assembly.
1410 Pressure Motor Drive The Pressure Pump Motor 1. Cycle power to the Printer.
Time Monitor Time Out runs longer than allowed. 2. Replace the Main Board.
1425 CSIC Communication The Printer can not read / 1. Check the Ink and Maintenance Car-
Time Out Error write from one or more of tridges.
the Ink or Maintenance 2. Check the CSIC Contacts.
Cartridge CSIC’s. 3. Check the CSIC Cables.
4. Replace the Main Board.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 182.
Pro 11880 Field Repair Guide 9/27/10

Ink Sys- Explanation Description Remedy

tem Error
Codes
1430 Cartridge Holder Mainte- The Waste Ink Pad located 1. Replace the Ink Bay
nance Error under the Ink Bay could be 2. Reset the counter (Reset When Ink Sys-
filled. tem Assy Change)
1434 Ink Cover Unlock Error The Ink Cover Sensor 1. Check the operation of the Ink Cover.
does not report the Ink 2. Check the Ink Bay Cover Release / Sen-
Cover opening. sor Assembly.
1435 Cap Home Positon The Cap Assembly “home 1. Cycle power to the Printer.
Detection Error positon” can not be 2. Replace the Cap Assembly.
detected.
1436 Select Valve Home Pos- The Suction Valve “home 1. Cycle power to the Printer.
tion Error positon” can not be 2. Replace the Cap Assembly.
detected.
1437 Cap Motor Drive Tim- The Cap Motor runs longer 1. Cycle power to the Printer.
eover Error than allowed. 2. Replace the Main Board.
1441 Air Pressure Motor 1 Air Pressure Motor 1 does Replace Air Pressure Motor 1.
Acceleration Error not spin properly.
1442 Air Pressure Motor 2 Air Pressure Motor 2 does Replace Air Pressure Motor 2.
Acceleration Error not spin properly.
1443 Air Pressure Motor 3 Air Pressure Motor 3 does Replace Air Pressure Motor 3.
Acceleration Error not spin properly.
1461 Air Pressure Motor 1 Air Pressure Motor 1 does Replace Air Pressure Motor 1.
Lock Error not spin properly.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 183.
Pro 11880 Field Repair Guide 9/27/10

Ink Sys- Explanation Description Remedy

tem Error
Codes
1462 Air Pressure Motor 2 Air Pressure Motor 2 does Replace Air Pressure Motor 2.
Lock Error not spin properly.
1463 Air Pressure Motor 3 Air Pressure Motor 3 does Replace Air Pressure Motor 3.
Lock Error not spin properly.
1471 Air Pressure Motor 1 Air Pressure Motor 1 spins Replace Air Pressure Motor 1.
Reverse Detection Error the wrong direction.
1472 Air Pressure Motor 2 Air Pressure Motor 2 spins Replace Air Pressure Motor 2.
Reverse Detection Error the wrong direction.
1473 Air Pressure Motor 3 Air Pressure Motor 3 spins Replace Air Pressure Motor 3.
Reverse Detection Error the wrong direction.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 184.
Pro 11880 Field Repair Guide 9/27/10

15xx Series Auto Platen Gap and Ink System Pressure Errors
APG Explanation Description Remedy
and
ASF
Errors
1501 Release Phase Detection The Pinch Roller Release 1. Check the operation of the Pinch Roller
Error Home Position Sensor Release Mechanism.
does not report to the Main 2. Check the Pinch Roller Release Home
Board. Position Sensor.
3. Check the Pinch Roller Release Motor.
150C Platen Gap Home Position The Platen Gap Home 1. Check the operation of the Platen Gap
Detection Error Position Sensor does not Mechanism.
report to the Main Board. 2. Check the Platen Gap Home Position
Sensor.
3. Check the Platen Gap Motor.
1511 Platen Gap Motor Drive The Platen Gap Motor runs 1. Cycle the Printer’s power.
Timeover Error (APG) too long. 2. Replace the Main Board.
1520 Drive Time Monitor Time The Carriage Motor runs 1. Cycle the Printer’s power.
Out (CR) too long. 2. Replace the Main Board.
1535 Pressure Pump Phase The Pressure Pump Home 1. Check the operation of the Pressure
Detection Error Position Sensor does not Pump Assembly.
report to the Main Board. 2. Replace the Main Board.
1536 Pressurizing Reset Error The Pressure Sensor Replace the Air Pressure Assembly.
always detects air pressure.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 185.
Pro 11880 Field Repair Guide 9/27/10

17xx Series Paper Detection Error

P/W Explanation Description Remedy
Errors
1700 Print Position Error The Edge Detector can not 1. Check for proper Carriage movement.
measure the media accu- 2. Check the Carriage Encoder.
rately. 3. Clean the Carriage Encoder Strip.
4. Check the Edge Detector (EdgeAD
Sensor)

18xx Series AID (Auto Ink Detection )Error

1800 AID (Auto Ink Detector) The AID circuitry counted 1.Determine why the AID operation is fail-
Voltage Error. enough failures to have ing (missing nozzles or bad Aid Compo-
reached a counter limit. A nents.)
failure is defined as 3 auto 2. Repair the cause of the failure.
ink detection and cleaning 3. Using the Adjustment Wizard, perform
sequences in a row without Clear Counter AID.
clearing up the missing noz- Note: Adjustment Wizard 1.04 or
zles. The failures could be higher is necessary to
caused by missing nozzles perform Clear Counter AID.
that can not be cleared, or Earlier versions do not work.
bad AID components.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 186.
Pro 11880 Field Repair Guide 9/27/10

1Axx, 20xx, Fxxx Series Main Board and Print Head Errors
Main Explanation Description Remedy
Board
Errors
1A23 RTC Analysis error The RTC data on the Main 1. Using the Adjustment Wizard run the
Board is invalid. RTC USBID adjustment.
2. Check the Battery.
3. Replace the Main Board.
1A26 RTC Communication Error The RTC circuit on the Main 1. Unplug the Printer.
Board is malfunctioning. 2. Remove the Battery for 30 seconds.
3. Re-install the Battery.
4. Using the Adjustment Wizard run the
RTC USBID adjustment.
5. Replace the Main Board.
1A37 Thermistor Sensor Error The Thermistor on the 1. Re-seat the Print Head Cables on the
Print Head reports an over Main Board side.
temperature condition 2. Re-seat the Print Head Cables on the
Print Head side.
3. Replace the Main Board.
4. Replace the Print Head.
1A38 Transistor Environment The Thermistor on the 1. Replace the Print Head.
Temperature Error Print Head reports tempera-
ture out of range.
1A39 Print Head Error The Print Head reports an 1. Replace the Print Head.
error.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 187.
Pro 11880 Field Repair Guide 9/27/10

Main Explanation Description Remedy

Board
Errors
1A40 IC22 Error The Destination Setting 1. Correct the destination setting.
(Country Setting) on the 2. Replace the Main Board.
Main Board is wrong
1A41 Head Rank Id Input Error TBD TBD
200A Firmware Loading Error There is a problem with the Replace the Main Board.
SDRAM
200B Insufficient Memory Error Firmware Error 1. Re-install Firmware.
2. Replace the Main Board.
200C Servo Interupt Time Out A Servo can not be con- 1. Re-install Firmware.
Error. troled 2. Replace the Main Board.
200D System Interupt Time Out Main Board or Firmware 1. Re-install Firmware.
Error. Problem 2. Replace the Main Board.
FXXX CPU Error Main Board or Firmware 1. Re-install Firmware.
Problem 2. Replace the Main Board.

Error Codes (Service) Printer Component, Software Item, LCD Display, Printer Button Page 188.
Pro 11880 Field Repair Guide 9/27/10

Paper Sensor Error

Error Message:
PAPER SENSOR ERROR
PRESS THE PAUSE BUTTON
LOAD THE CORRECT PAPER
REFER TO THE MANUAL

Cause of Error:
Incorrect readings from the ink mark sensor while loading paper.

Possible Causes:
Ink Mark Sensor Position Adjustment (to far away could cause incorrect readings from the Ink Mark Sensor).
Defective Ink Mark Sensor.
Defective Ink Mark Sensor Cable.
Defective Carriage Board.
Defective Main Board.
Defective Head Cable.

Paper Sensor Error Printer Component, Software Item, LCD Display, Printer Button Page 189.
Pro 11880 Field Repair Guide 9/27/10

Borderless Printing Errors

Ensure that the media is one of the supported sizes. The media should be exactly one of the sizes listed below.
10”, 13”, 16”, 17”, 24”, 36”, 44”, 50”, 54”

The image being printed must be at least 1/4” bigger than the media.

Perform the Feed Adj. +T&B adjustment to calibrate the margins.

Perform the Platen Position adjustment (Belleta Pos. Adj.).

Borderless Printing Errors Printer Component, Software Item, LCD Display, Printer Button Page 190.
Pro 11880 Field Repair Guide 9/27/10

Color Shift
Note: Most color shift issues are not caused by a printer problem, but by the customers “work flow”.
“work flow” refers to the customers color management. Usually the printer will accurately print the
image that it is sent. If the customer is un-aware of the true color of the image, because of a “work
flow” issue, the customer will blame the Printer for the perceived color inaccuracy.

Missing Nozzles can impact color, so they should be checked. Verify that 8 colors are printed, and all the nozzles for
each color are working.

Use your computer, driver, image, and paper to verify the operation of the Printer. Ensure that you use the proper
driver setting for the media being used. If the color appears normal, then the user’s “work flow” is the issue.

Verify that the Printer is filled with Epson Ink. Non-Epson Ink can cause a color shift.

If the color is incorrect using your materials, and the customers, replacing the Main Board and the Print Head at the
same time may correct the issue.

Color Shift Printer Component, Software Item, LCD Display, Printer Button Page 191.
Pro 11880 Field Repair Guide 9/27/10

Drop of Ink
Note: A Drop of Ink refers to ink dripping onto the media.

Ink drips on the media come from two separate causes. The most common reason is a build up of ink on the nose of
the Print Head. The second reason is a leak in the ink delivery system, in the Print Head area.

Excessive ink build up on the Print Head Nozzle Plate is caused by problems with the Cap, Pump, Wiper Blades,
and Wiper Blade Cleaner.

Leaks in the ink delivery system (in the Print Head area), usually are caused by a bad connection between the Ink
Supply Tube and the Damper. Sometimes a leaking Damper will cause the issue.

Drop of Ink Printer Component, Software Item, LCD Display, Printer Button Page 192.
Pro 11880 Field Repair Guide 9/27/10

Grainy or Ghosting
Note: Grainy refers to an image that does not have smooth tonal transitions, or sharp resolution.
Note: Ghosting refers to components of an image that are intended to be on top of each other (or
adjacent) but are offset.
Note: A low resolution image can be mis-diagnosed as Grainy.

Using your Computer, Driver, and Application, verify that it is not the users equipment that is causing the print qual-
ity issue.
• Non-Epson media or improper media settings in the driver can cause grainy images.
• Non-Epson Ink can cause Grainy print quality.
• A non-Epson Driver can cause Grainy print quality.

Grainy or ghosted images are usually caused by electronic or mechanical adjustments. The following is a list of
adjustments that should be checked.
• Print Head Slant Adjustment (CR)
• Print Head Slant Adjustment (PF)
• Auto Bi-D Adjustment
• Auto Uni-D Adjustment

Additionally the proper Print Head to media gap should be verified (Standard, Narrow, Wide, Wider, and Widest).
Most media prints best at the Standard Gap (one gap away from the closest).

Intermittent or missing Nozzles may also be a factor.

The following components occasionally cause the issue.

• Carriage Encoder
• Carriage Encoder Strip
• Carriage Motor
• Carriage Belt Tension
Grainy or Ghosting Printer Component, Software Item, LCD Display, Printer Button Page 193.
Pro 11880 Field Repair Guide 9/27/10

Horizontal Banding
Note: Horizontal Banding is either paper feed related, or Print Head related.
Horizontal Banding is caused by vertical dot placement errors.

Feed Related
Feed related horizontal banding is always spaced at the same interval as the MicroWeave step. Observe the area of
the image that is currently being printed (the image directly under the Print Head). That area exhibits the
MicroWeave step. Compare the interval of the MicroWeave step with the interval of the horizontal banding. If the two
have the same interval, the banding is probably feed related.

Increase or decrease (increase or decrease to the extreme limit) the feed step and observe the impact on the band-
ing. Use the Paper Config section of the driver, or Custom Paper section of the Printer’s user menu, and increase

Horizontal Banding Printer Component, Software Item, LCD Display, Printer Button Page 194.
Pro 11880 Field Repair Guide 9/27/10

or decrease the feed step all the way. If the banding is affected, it is feed related. If the banding is not changed, or a
new banding is added, it is not feed related.

Use another Computer with the Epson Driver and Epson Media to eliminate the users equipment.

Verify that the proper Spindle is being used (High Tension or Low Tension Spindle)

Verify that the media does not bind coming off the roll.

Print Head Related

If the horizontal banding is Print Head related, it is usually due to missing, deflected or sympathetic Nozzles. the ser-
vice level Nozzle Check, is the best way to inspect the Print Head’s accuracy. A slightly deflected Nozzle can cause
horizontal banding, depending on the Nozzle’s location in the Nozzle array.

Missing or deflected Nozzles may be caused by problems with the Cleaning Station. Before attempting to clear
Nozzle issues, the Cap, Wiper Blade, Wiper Blade Cleaner, and the Print Head Nozzle Plate should be cleaned.
Additionally the Borderless Pads and Flushing Box should be checked to verify that they are not out of position or
dirty. If a build up of contaminants makes contact with the Nozzle Plate, it will cause reoccurring Nozzle drop out.

Horizontal Banding Printer Component, Software Item, LCD Display, Printer Button Page 195.
Pro 11880 Field Repair Guide 9/27/10

INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE

Error Message: INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE

Explanation of Error:
The CSIC Chip reports ink in the Cartridge, but the Ink Out Sensor (located where the ink leaves the Cartridge)
reports no ink.

Cause of Error:
Tiny air bubbles in the Ink Out Sensor.

Repair Strategy:
Remove the tiny air bubbles from the Ink Out Sensor.

Repair Detail:
1. Assemble tools.

1 paper clip

1 paper towel

1 tube.

INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE Printer Component, Software Item, LCD Display, Printer Button Page 196.
Pro 11880 Field Repair Guide 9/27/10

2. Prepare to inflate the Ink Cartridge.

Attach the hollow tube to the Air Pressure Insert Nipple.

Ensure that the paper clip is handy.

Place the Ink Cartridge
on a flat surface, with this
side up.

INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE Printer Component, Software Item, LCD Display, Printer Button Page 197.
Pro 11880 Field Repair Guide 9/27/10

3. Inflate the Cartridge and bleed it.

Note: The ink is in a bag, inside of the sealed Ink Cartridge. When the Cartridge is inflated, the air
pressure squeezes the bag of ink, placing the ink under pressure.

1. Inflate the inside of the Cartridge.

2. Seal the tube trapping the pressure in the Cartridge.

3. Use the paper clip to open the

Ink Valve, and release a
small amount of ink and the
trapped air. (See next page)

INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE Printer Component, Software Item, LCD Display, Printer Button Page 198.
Pro 11880 Field Repair Guide 9/27/10

4. Inspect the released ink.

This image shows the approximate amount of ink that

should be released from the Cartridge. This particular
Cartridge did not contain air bubbles in the ink.

This Cartridge did contain air bubbles in the

ink. The small amount of air in the ink is enough
to cause the error.

INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE Printer Component, Software Item, LCD Display, Printer Button Page 199.
Pro 11880 Field Repair Guide 9/27/10

5. Clean up the released ink.

Use the paper towel to absorb the “frothy” Ink. The Cartridge should now work.

INK CARTRIDGE ERROR: REPLACE INK CARTRIDGE Printer Component, Software Item, LCD Display, Printer Button Page 200.
Pro 11880 Field Repair Guide 9/27/10

No Control Panel Display

Note: No Control Panel Display refers to the Control Panel LCD not displaying any data.
Note: Historically, this symptom has been caused by a poorly seated Control Panel Cable.

1. Re-seat the Control Panel Cable at both ends.

2. Replace the Control Panel Cable.

3. Replace the Control Panel.

4. Replace the Main Board.

No Control Panel Display Printer Component, Software Item, LCD Display, Printer Button Page 201.
Pro 11880 Field Repair Guide 9/27/10

Paper Jam Error

Note: The Paper Jam Error indicates that the Carriage Encoder detects movement of the Carriage, but
the Carriage Motor draws too much current.

1. Clean the Carriage Rail.

2. Check the Carriage Belt Tension.

3. Manually move the Carriage Mechanism along the Carriage Rail, feeling for unusual drag, or
bad Bearings.

4. Manually spin the Carriage Motor and feel for binding.

5. Replace the Carriage Motor.

Paper Jam Error Printer Component, Software Item, LCD Display, Printer Button Page 202.
Pro 11880 Field Repair Guide 9/27/10

Random Nozzle Firing

Note: Random Nozzles refers to Nozzles that fire when they are not commanded to.

Random Nozzle firing is caused by 1 of 4 components

•Head Cables
•Print Head
•Main Board
•Power Supply
•Carriage Encoder and Encoder Strip

Head Cable
Inspect the Head Cables for worn insulation. Place tape over the worn area or replace the Cable.

Print Head or Main Board

If the random Nozzle firing is caused by serial communication problems between the Main Board and the Print
Head, the frequency of the random Nozzle firing changes when the printing resolution is changed. If changing the
printing resolution affects the random Nozzle firing, change the Main Board and the Print Head. Change them one
at a time in any order. Test between each change.

Power Supply
Sometimes (very rare) a noisy Power Supply causes random Nozzle firing.

Encoder and Encoder Strip

There is some evidence that random nozzle firing (especially yellow nozzles) can be triggered by a dirty Carriage
Encoder Strip or a Carriage Encoder that is not properly aligned to the Encoder Strip.

Random Nozzle Firing Printer Component, Software Item, LCD Display, Printer Button Page 203.
Pro 11880 Field Repair Guide 9/27/10

RIP / Ethernet Issue

Note: This chapter is intended to address a RIP / Ethernet issue on a system that had been installed and
was working. There are other scenarios that could cause the symptom. For Example: No IP
address for the printer in the RIP software.
Note: Ethernet Firmware Version 1.06 addresses this issue. An upgrade is recommended.

Symptom
The RIP processes the job and displays “printing”, but the printer does not.

Reason for the Symptom

The communication between the RIP and the Printer has been “locked up”. It is usually caused by a software “glitch”
following the canceling of a Job.

Solution
1. Cancel the Job on the RIP.

2. Shut down the RIP and restart it (optional)

3. Print a User Menu:Test Print / Nozzle Check.

Note: Printing a Nozzle Check resets the Printer.

4. Re-send the Job.

RIP / Ethernet Issue Printer Component, Software Item, LCD Display, Printer Button Page 204.
Pro 11880 Field Repair Guide 9/27/10

Scratch
Note: A scratch is damage to the media surface caused by contact with a roller or other Printer
components. Sometimes scratches occur before the media is inserted into the Printer.

Some media is very sensitive to surface abrasions. Contact between the Pinch Rollers, the Paper Feed Roller, and
the media is necessary to support and move it. If the media’s coating is too fragile, the Pinch Rollers (the Rollers
that contact the media’s coating) can scratch the coating.

Inserting the scratched media back into the paper path, and compare the location of the scratch on the media to adja-
cent rollers. Check the adjacent rollers for issues.

If the Print Head makes contact with the media, it can cause scratching. Usually Print Head contact leaves ink resi-
due as well. Print Head contact is usually because of excessive media curl, or incorrect platen gap.

Scratch Printer Component, Software Item, LCD Display, Printer Button Page 205.
Pro 11880 Field Repair Guide 9/27/10

Smudge
Note: A smudge is a mark left on the media by contact. It can be caused by contact with the Print Head,
or contact with a dirty Roller.

Dirty Roller
A dirty Roller usually leaves a mark that repeats at an interval that is equal to the circumference of the Roller. Plac-
ing the image with the smudge back into the paper path, and aligning the smudge with the Printer’s Rollers will indi-
cate which Roller is dirty.

Print Head
Most Print Head contact with the media is the result of the media curling up to meet the Print Head. It can also be
caused by a build up of contaminants on the Print Head, that decrease the distance between the Print Head and the
media.

Sometimes the platen gap (the distance between the Print Head and the media) is set improperly. It can be incorrect
because of user settings or because of incorrect measurement of the media thickness. Most media uses the Stan-
dard platen gap. The Standard platen gap is always one step back from the closest platen gap. If the platen gap is
incorrect, the Paper Thickness Sensor should be checked, as well as the user platen gap settings found in the user
menu.

Sometimes there is a build up of contaminants on the nose of the Print Head which makes contact with the media.
Check for a dirty Cap, Wiper, Flushing Box, or Borderless Pads.

Smudge Printer Component, Software Item, LCD Display, Printer Button Page 206.
Pro 11880 Field Repair Guide 9/27/10

Smear
Note: A smear is caused by something “smearing” the intended image, after the image is printed.

Many times smearing is a result of non-Epson media or ink. Non-Epson ink or media may dry to slowly, resulting in a
smear after the image leaves the Printer. Adjusting the User Menu: Custom Paper: Drying Time: setting can slow
down the Printer, allowing the image to dry properly.

Inspect the image while it is being printed. Look for any component or object that is making contact with the image
while the image is still in the Printer.

Use another Computer with the Epson Driver and Epson Media to eliminate the users equipment over saturating the
media.

If the Print Head makes contact with the media, it can cause smearing. Print Head contact is usually because of
excessive media curl, or incorrect platen gap.

Smear Printer Component, Software Item, LCD Display, Printer Button Page 207.
Pro 11880 Field Repair Guide 9/27/10

Stuck In Cut Sheet Mode

Note: Stuck In Cut Sheet Mode refers to the Printer always returning to sheet mode after loading paper.
Note: Historically, this symptom has been caused by the Paper Thickness Sensor registering very thick
media. The Printer assumes that very thick media must be cut sheet media.
Note: If the symptom is caused by the Paper Thickness Sensor, the Printer will print at the “Wide”,
“Wider”, or “Widest” platen gap.

1. Verify that the Paper Thickness Sensor is not mechanically binding.

2. Perform the Paper Thickness Sensor Adjustment.

Stuck In Cut Sheet Mode Printer Component, Software Item, LCD Display, Printer Button Page 208.
Pro 11880 Field Repair Guide 9/27/10

Vertical Banding
Note: Vertical Banding is caused by horizontal dot placement errors.

Saturation Related Vertical Banding

If the vertical banding is caused by paper over saturation, the banding will correspond to rippling of the media. The
rippling will be visible on the back of the media. This kind of vertical banding is usually about an inch wide.

Under saturated images causes a type of vertical banding that is usually about 1/3 of an inch wide. Use another
Computer with the Epson Driver and Epson Media to eliminate the users equipment. Non-Epson drivers effect verti-
cal banding if the amount of ink that is applied to the media is too low. Using the Epson driver should look better, if
that is the case. Non-Epson media can impact vertical banding if the amount of ink that is required to correctly satu-
rate the media is not applied by the Epson driver or a non-Epson driver.

Alignment Related Vertical Banding

Print an image in bi-directional mode, and in uni-directional mode (High Speed checked = bi-directional mode).
If the vertical banding is more evident in bi-directional mode, the most likely cause is an improper Bi-D alignment.
The Uni-D adjustment effects vertical banding in both bi-directional mode, and in uni-directional mode.

Carriage Motor Related Vertical Banding

If the vertical banding is more evident in uni-directional mode, the most likely cause is Carriage Motor vibration.
Replacing the Carriage Motor may improve the banding.

Dirty Rails or Encoder Strip

Clean the Carriage Encoder and the Carriage Rails.

Bad Carriage Bearings

Manually move the Carriage Assembly and feel for proper Carriage Bearing operation.

Vertical Banding Printer Component, Software Item, LCD Display, Printer Button Page 209.
Pro 11880 Field Repair Guide 9/27/10

Adjustments

Printer Component, Software Item, LCD Display, Printer Button Page 210.
Pro 11880 Field Repair Guide 9/27/10

1800 Error
Overview
The 1800 error indicates that the Auto Ink Detector (AID) circuitry has detected enough failures to reach a “counter
limit”.

Detail
The AID Circuitry counted enough failures to have reached a counter limit. A failure is defined as 3 auto ink detec-
tion and cleaning sequences in a row without clearing up the missing nozzles.

The failures could be caused by missing nozzles that can not be cleared, or bad AID components. It does not always
indicate that the AID circuitry is defective. Many times the AID circuitry is doing it’s job, and reporting missing nozzles.

Troubleshooting
1. Determine why the AID operation is failing (missing nozzles or bad Aid Components.)

2. Repair the cause of the failure.

3. Using the Adjustment Wizard, perform Clear Counter AID.

Note: Adjustment Wizard 1.04 or higher is necessary to perform Clear Counter AID. Earlier versions do
not work.
Note: Performing Clear Counter AID clears the 1800 error.

1800 Error Printer Component, Software Item, LCD Display, Printer Button Page 211.
Pro 11880 Field Repair Guide 9/27/10

AID
Note: The AID function tests the Auto Ink Detector devices.

1. From ServiceMan Mode: SELF TESTING\Adjustment: Select AID.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\AID.

2. Start the test.

2.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\AID\[Enter] Start.
2.2 Press the Enter button to start the test

3. The Printer will test the AID devices and display the results.

If NG is displayed in any of the 4 categories, the device is not func-

tioning properly. In the case of this example the NG’s were caused
by missing nozzles on the Print Head.

If OK is displayed in all of the 4 categories, the device is functioning

properly.

AID Printer Component, Software Item, LCD Display, Printer Button Page 212.
Pro 11880 Field Repair Guide 9/27/10

AID PG Adjustment
Note: The AID PG Adjustment measures the distance from the Flushing Box AID Grid to the Nozzle
Plate on the Print Head.
AID PG Adjustment Jig Part # 1482237

1. From ServiceMan Mode: Adjustment: Select AID PG.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode: Adjustment\AID PG.

2. Start the adjustment.

2.1 Navigate to ServiceMan Mode: Adjustment\AID PG\[Enter] Start
2.2 Press the Enter button to start.
2.3 The Printer will release the Carriage Lock, and lower the Flushing Box into position.

1. Move the Carriage Assembly away

from the Cap Assembly.

2. Observe that the Flushing Box is covering

the Capping station, on the Cap Assembly.

Note: The Grid on the Flushing Box is

the AID Grid (Auto Ink Detection
Grid).

AID PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 213.
Pro 11880 Field Repair Guide 9/27/10

3. Place the PG AID adjustment Jig in place.

AID PG Adjustment Jig

Place the Aid Pg Adjustment Jig on the Flushing Box as shown.

AID PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 214.
Pro 11880 Field Repair Guide 9/27/10

4. Measure the AID to Print Head Nozzle Plate gap.

1. Move the Carriage Mechanism over the Jig.

2. Observe which level of the Jig the Nozzle Plate

makes contact with.

3. Select the value that represents the level of the

Jig that the Nozzle Plate makes contact with.
Makes contact here = 1.2mm
Makes contact here = 1.6mm
Makes contact here = 2.6mm
Makes no contact = replace the Cap Assembly

AID PG Jig

1.2

4. Remove the Jig.

1.6

5. Highlight the value identified in step 3,

and press the Enter button to select it. Print Head Nozzle Plate 2.6

AID PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 215.
Pro 11880 Field Repair Guide 9/27/10

Auto Bi-D Adjustment

Note: The Auto Bi-D Adjustment ensures that the Printer can print accurately from both (Bi) directions.

1. Load 24” Doubleweight roll paper (any media is ok).

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select Gap Adj.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Gap Adj.

3. Print the alignment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Gap Adj.\Auto\Auto Bi-D\Print\[Enter]
Print.
3.2 Press the Enter button to print the pattern

4. The Printer will print the pattern, read the pattern with the Ink Mark Sensor, and complete the
adjustment.

Auto Bi-D Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 216.
Pro 11880 Field Repair Guide 9/27/10

Auto Uni-D Adjustment

Note: The Auto Uni-D Adjustment calibrates the horizontal dot timing between each color and black.

1. Load 24” Doubleweight roll paper (any media is ok).

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select Gap Adj.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Gap Adj.

3. Print the alignment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Gap Adj.\Auto\Auto Uni-D\Print\[Enter]
Print.
3.2 Press the Enter button to print the pattern.

4. The Printer will print the pattern, read the pattern with the Ink Mark Sensor, and complete the
adjustment.

Auto Uni-D Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 217.
Pro 11880 Field Repair Guide 9/27/10

Carriage Timing Belt Tension Adjustment

1. Remove the Cover (Top).

2. Remove the Cover (Left Side)

3. Remove the center section of the Carriage Belt Cover.

1. Remove 2 Screws that fasten the center section of the Carriage Belt Cover from the top.
2. Remove 2 Screws that fasten the center section of the Carriage Belt Cover from the front.

3. Remove the center section of the Carriage Belt Cover.

Carriage Timing Belt Tension Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 218.
Pro 11880 Field Repair Guide 9/27/10

4. Remove Carriage Belt Pulley Cover.

1. Remove 2 Screws that fasten the Carriage Belt Pulley Cover to the Printer.

2. Remove the Carriage Belt Pulley Cover.

Carriage Timing Belt Tension Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 219.
Pro 11880 Field Repair Guide 9/27/10

5. Measure the Carriage Belt tension.

1000 Gram Tension

Gauge

Top of the Carriage

Belt.

Bottom of the Carriage

Belt.

Push down on the Carriage Belt. It should take 800 grams of force to make the top of
the Carriage Belt touch the bottom (+ or - 50grams)

Carriage Timing Belt Tension Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 220.
Pro 11880 Field Repair Guide 9/27/10

6. Adjust the Carriage Belt tension.

1. Loosen 2 Screws.

2. Turn this Screw to adjust the tension.

Clockwise to tighten the Belt.
Counter clockwise to loosen the Belt.

3. Repeat measuring the tension

and adjusting the tension until it is
correct.

Carriage Timing Belt Tension Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 221.
Pro 11880 Field Repair Guide 9/27/10

7. Adjust the tracking of the Carriage Belt.

1. Move the Carriage Assembly back and forth while

observing the Carriage Belt on the Carriage Belt Pulley.

2. Turn this Screw until the Carriage Belt remains centered

on the Carriage Belt Pulley, when the Carriage Assem-
bly is moved back and forth.

Carriage Timing Belt Tension Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 222.
Pro 11880 Field Repair Guide 9/27/10

Check Network Communication

Note: The Check Network Communication adjustment item tests the Ethernet Port on the Printer.

1. Prepare the Printer’s Ethernet Port for the test.

1.1 Enter the User Menu on the Printer, and navigate to NETWORK SETUP.
1.1.1 Set the NETWORK SETUP to ENABLE.
1.2 Navigate within the NETWORK SETUP menu to IP ADDRESS SETTING.
1.2.1 Set the IP ADDRESS SETTING to AUTO.

2. Connect the Printer’s Ethernet Port to a DHCP network.

2.1 The DHCP network will assign an IP Address to the Printer.

3. Determine the IP Address assigned to the Printer by the DHCP network.

3.1 Enter the User Menu on the Printer, and navigate to TEST PRINT.
3.2 Navigate within the TEST PRINT menu to NETWORK STATUS SHEET.
3.2.1 Print the NETWORK STATUS SHEET.
3.3 Locate the Printer’s IP Address on page 1 of the Network Status Sheet print out.

4. Load paper into the Printer (any kind).

Note: Steps 1 - 3 describe a method for assigning an IP Address using a network that supports DHCP
protocol. It is also possible to use a direct connection between a computer and the Printer. A
cross over ethernet cable and a manual IP Address must be used for a direct connection.

Check Network Communication Printer Component, Software Item, LCD Display, Printer Button Page 223.
Pro 11880 Field Repair Guide 9/27/10

5. From the Adjustment Wizard for the Pro 11880, select Check Network Communication.

1. Enter the Printer’s IP

Address.

2. Click on the Run button

to start the test.

3. The Printer will print

out a Status Sheet (test
print).

4. Click on Finish to
return to the main
menu.

Check Network Communication Printer Component, Software Item, LCD Display, Printer Button Page 224.
Pro 11880 Field Repair Guide 9/27/10

Check Nozzle
Note: Check Nozzle performs a user Nozzle Check.

1. From the Adjustment Wizard for the 11880, select Check Nozzle.

1. Load paper.

2. Click on Run to print the pattern.

3. Click on Finish when done.

Check Nozzle Printer Component, Software Item, LCD Display, Printer Button Page 225.
Pro 11880 Field Repair Guide 9/27/10

Cleaning
Note: Cleaning allows various cleaning cycles accessed with the function keys.

1. From the Adjustment Wizard for the Pro 7800 / 9800, select Cleaning.

CL1 (5ml)
CL2 (11ml)
CL3 (34ml)

Cleaning Printer Component, Software Item, LCD Display, Printer Button Page 226.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing AID]

Note: Clear Counter [when replacing AID] resets the AID Board Counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing AID].

1. Click on Run to reset the AID Board

Counter.

2. Click on Finish when done.

Clear Counter [when replacing AID] Printer Component, Software Item, LCD Display, Printer Button Page 227.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing Carriage Unit]

Note: Clear Counter [when replacing Carriage Unit] resets the Carriage Motor counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing Carriage Unit].

1. Click on Run to reset the Carriage

Assembly counter.

2. Click on Finish when done.

Clear Counter [when replacing Carriage Unit] Printer Component, Software Item, LCD Display, Printer Button Page 228.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing Carriagde Holder (Ink Pad)]

Note: Clear Counter [when replacing Carriagde Holder (Ink Pad)] clears a counter that does not exist.
Do not Use.

Clear Counter [when replacing Carriagde Holder (Ink Pad)] Printer Component, Software Item, LCD Display, Printer Button Page 229.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing Cutter Solenoid]

Note: Clear Counter [when replacing Cutter Solenoid] resets the Cutter Solenoid counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing Cutter Solenoid].

1. Click on Run to reset the Cutter Sole-

noid counter.

2. Click on Finish when done.

Clear Counter [when replacing Cutter Solenoid] Printer Component, Software Item, LCD Display, Printer Button Page 230.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing INK SYSTEM ASSY]

Note: Clear Counter [when replacing INK SYSTEM ASSY] resets the Cleaning Unit Counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing INK SYSTEM
ASSY].

1. Click on Run to reset the Ink System

counter.

2. Click on Finish when done.

Clear Counter [when replacing INK SYSTEM ASSY] Printer Component, Software Item, LCD Display, Printer Button Page 231.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing PF Motor]

Note: Clear Counter [when replacing PF Motor] resets the Paper Feed Motor Counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing PF Motor].

1. Click on Run to reset the Paper Feed

Motor counter.

2. Click on Finish when done.

Clear Counter [when replacing PF Motor] Printer Component, Software Item, LCD Display, Printer Button Page 232.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing Pump Motor]

Note: Clear Counter [when replacing Pump Motor] resets the Pump Motor counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing Pump Motor].

1. Click on Run to reset the Cap Assem-

bly counter.

2. Click on Finish when done.

Clear Counter [when replacing Pump Motor] Printer Component, Software Item, LCD Display, Printer Button Page 233.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing Pressure Motor]

Note: Clear Counter [when replacing Pressure Motor] resets the Ink System Pressure Pump Assembly
Counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing Pressure Motor].

1. Click on Run to reset the Ink System

Pressure Pump Assembly Counter.

2. Click on Finish when done.

Clear Counter [when replacing Pressure Motor] Printer Component, Software Item, LCD Display, Printer Button Page 234.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing Printhead]

Note: Clear Counter [when replacing Printhead] resets the Print Head Counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing Printhead].

1. Click on Run to reset the Print Head

counter.

2. Click on Finish when done.

Clear Counter [when replacing Printhead] Printer Component, Software Item, LCD Display, Printer Button Page 235.
Pro 11880 Field Repair Guide 9/27/10

Clear Counter [when replacing switching PG]

Note: Clear Counter [when replacing switching PG] resets the Platen Gap Motor counter.

1. From the Adjustment Wizard for the 11880, select Clear Counter [when replacing Switching PG].

1. Click on Run to reset the Platen Gap

Motor counter.

2. Click on Finish when done.

Clear Counter [when replacing switching PG] Printer Component, Software Item, LCD Display, Printer Button Page 236.
Pro 11880 Field Repair Guide 9/27/10

CR Encoder Sensor Position Adjustment

Purpose: The Carriage Encoder Sensor Position Adjustment is used to ensure that the Carriage Encoder Timing
Strip is centered in the Carriage Encoder Sensor across the entire length of the Printer Mechanism.

1. Remove the Top and Left Side Cover.

2. Adjust the Carriage Encoder Sensor, until it is centered on the Carriage Encoder Strip.

1. Loosen 2 Screws so that the Carriage Encoder

can be shifted forward and back.

2. Sight down the Encoder Strip and adjust the

position of the Carriage Encoder until it is cen-
tered on the Encoder Strip.

3. Tighten 2 Screws when adjusted.

Note: Move the Carriage Assembly and sight down the Strip. If the Encoder is not centered, the
Strip will subtilely shift position. Adjust until the shifting is minimized.

CR Encoder Sensor Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 237.
Pro 11880 Field Repair Guide 9/27/10

CR Lock UnLock/lock
Note: CR Lock UnLock/lock unlocks the Carriage Mechanism. (Does not work)

1. From the Adjustment Wizard for the Pro 11880, select CR Lock UnLock/lock.

1. Click on Run to start the unlock the

Carriage Mechanism.

2. Click on Finish when completed.

CR Lock UnLock/lock Printer Component, Software Item, LCD Display, Printer Button Page 238.
Pro 11880 Field Repair Guide 9/27/10

Cutter Blade Position Adjustment

Note: The Cutter Position Adjustment sets the Cutter Blade .5mm away from the Cutter Guide. If the
Cutter Position Tool is not available, adjust the Cutter Blade until it almost, but does not touch the
Cutter Guide along the entire length of the Platen.
Cutter Blade Adjustment Jig Part # 1482236

1. Remove the Top Cover.

2. Place the Cutter Blade Adjustment Jig on the Platen as shown.

Double Borderless Overspray Pads

Place the Jig here, directly under the

closest double Borderless Over-
spray Pads to the Cap.

Cutter Blade Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 239.
Pro 11880 Field Repair Guide 9/27/10

3. Loosen 3 Screws that fasten the Cutter Blade Assembly.

Loosen these 3 Screws until the Cutter Blade Assembly can move.

Cutter Blade Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 240.
Pro 11880 Field Repair Guide 9/27/10

4. Move the Carriage Mechanism until the Cutter Blade Assembly is positioned over the Jig, and
follow the directions below.

1. Place the Cutter Blade Assem-

bly over the Jig.

2.Tighten the 3 Screws while the Cut-

ter Blade Assembly is still in con-
tact with the Tool.

3. Move the Carriage Assembly back

to the capped position.

Cutter Blade Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 241.
Pro 11880 Field Repair Guide 9/27/10

Fan Adjustment (CR)

Note: The Fan Adjustment (CR) increases or decreases Fan suction by 10%. Fan suction is used to hold
the media in place while printing.

1. From ServiceMan Mode: SELF TESTING\Adjustment: Select Fan.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Fan.

2. Adjust the Fan suction.

2.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Fan\Fan Adjust.
2.2 Press the Right Arrow button to turn on the Fans.
2.3 The Printer will turn on the Suction Fans and display the adjustment menu.

The Up Arrow increase suction (up to 10%).

The Down Arrow decrease suction (up to 10%).

The Enter button stores the suction setting.

The Left Arrow exits the Fan Adjust menu.

Fan Adjustment (CR) Printer Component, Software Item, LCD Display, Printer Button Page 242.
Pro 11880 Field Repair Guide 9/27/10

Feed Adj. +T&B Adjustment

Note: The Feed Adj. +T&B adjustment calibrates the Paper Feed Mechanism, the top, bottom, and side
margins.

1. Load 24” Doubleweight Matte roll paper.

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select Feed Adj. +T&B.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Feed Adj. +T&B.

3. Print the alignment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Feed Adj. +T&B\[Enter] Print.
3.2 Press the Enter button to print the pattern

4. The Printer will print the pattern.

Feed Adj. +T&B Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 243.
Pro 11880 Field Repair Guide 9/27/10

5. Measure and enter the values.

Leading Edge 1. Measure the Top Margin.

2. Measure the Side Margin.

3. Measure the 980 length

4. Measure the Bottom Margin.

5. Enter the 4 measured values into the

Printer’s Control Panel when
prompted.

Feed Adj. +T&B Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 244.
Pro 11880 Field Repair Guide 9/27/10

Head Rank ID
Note: The Head Rank ID Adjustment writes the Print Head Calibration Value (Head ID / Head Rank) to
the Main Board.
Note: Enter the Head Rank ID before installing the Print Head. This way it is possible to enter the data
directly off the Print Head. Otherwise, it is necessary to write down the data before installing the
Print Head.

1. Identify the Head Rank ID

Use only the 42 digits within the red lines. Enter the 42 digits within the red lines in this order.

Head Rank ID Printer Component, Software Item, LCD Display, Printer Button Page 245.
Pro 11880 Field Repair Guide 9/27/10

1. From the Adjustment Wizard for the Pro 11880, select the Head Rank ID.
1. Enter the Head Rank
data located on the
Print Head.

2. Click on the Write but-

ton.

3. Click on the Finish

button.

Note: If the utility dis-

plays:
“Incorrect Head
Rank ID [QR Code]
Input”, one or more
of the digits entered
is incorrect. Check
that an Zero was not
entered as a O, etc.

Head Rank ID Printer Component, Software Item, LCD Display, Printer Button Page 246.
Pro 11880 Field Repair Guide 9/27/10

Initial Ink Charge Flag On/Off

Note: The Initial Ink Charge Flag when On (Set) commands the Printer to prime the Ink System when the
Printer is turned on.

1. From the Adjustment Wizard for the Pro 11880, select the Initial Ink Charge Flag On/Off..

1. Select On to prime the Printer the next

time it is powered on.
Select Off to cancel the prime function.

2. Click on the Run button to send the

command to the Printer.

3. Click on the Finish Button.

Note: If the Initial Charge flat is

turned On (Set), the Printer
will prime the next time that
it is turned on.

Initial Ink Charge Flag On/Off Printer Component, Software Item, LCD Display, Printer Button Page 247.
Pro 11880 Field Repair Guide 9/27/10

Input Serial Number

Note: Input Serial Number reads or writes the Printer’s serial number to the Main Board.

1. From the Adjustment Wizard for the Pro 11880, select Input Serial Number.
To Read Serial Number

1. Click on Read, to retrieve

the Printer’s serial number
from the Main Board.
The Printers serial number will
be displayed here.

To write Serial Number

1. Enter the Printer’s Serial Number.

2. Click on Write.

3. Click on Finish when completed.

Input Serial Number Printer Component, Software Item, LCD Display, Printer Button Page 248.
Pro 11880 Field Repair Guide 9/27/10

IM Sensor Adjustment
Note: The IM Sensor Adjustment calibrates the sensitivity of the Ink Mark Sensor.
Note: This Adjustment also prints out the Head Rank ID (in hexidecimal format, which will not help).

1. Load 24” Doubleweight roll paper (any media is ok).

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select IM Sensor.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\IM Sensor.

3. Print the alignment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\IM Sensor\[Enter] Print.
3.2 Press the Enter button to print the pattern

4. The Printer will print the pattern, and complete the adjustment.

IM Sensor Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 249.
Pro 11880 Field Repair Guide 9/27/10

IM (Ink Mark) Sensor Position Adjustment

Note: This mechanical adjustment fixes the physical position of the Ink Mark Sensor. The Ink Mark
Sensor is used for Auto Bi-d and Uni-d Alignments.
IM Sensor Adjustment Jigs: Part #’s (1482238 and 1482239)

1. Place the IM Sensor Adjustment Jig as shown below. The IM Sensor Adjustment Tool is 3mm
thick.

Second
from the
Cap, Pinch
Rollers.

Place the single thickness, IM Sensor Adjustment Jig here. Use a 3mm feeler gauge if the IM Sensor Adjust-
ment Tool is not available.

IM (Ink Mark) Sensor Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 250.
Pro 11880 Field Repair Guide 9/27/10

2. Move the IM Sensor over the IM Sensor Adjustment Jig, and adjust the IM Sensor position.

1. Loosen the IM Sensor Set Screw.

2. Move the Carriage / IM Sensor over the IM

Sensor Adjustment Tool.

3. Drop the IM Sensor until it touches the IM Sen-

sor Adjustment Tool

4. Tighten the IM Sensor Set Screw.

5. Move the Carriage back to the capped position.

IM (Ink Mark) Sensor Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 251.
Pro 11880 Field Repair Guide 9/27/10

3. Verify the Proper IM Sensor position adjustment.

1. Place the 2 thickness,

IM Sensor Adjustment
Jig here.

2. Move the Carriage / IM Sensor

over the IM Sensor Adjustment
Tool.
IM Sensor

3. Verify that the IM Sensor misses the

lower section, and impacts the
higher section of the Jig.

IM (Ink Mark) Sensor Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 252.
Pro 11880 Field Repair Guide 9/27/10

Paper Feed Belt Adjustment

Note: The Paper Feed Belt Adjustment sets the proper Paper Feed Belt tension.

1. Remove the Left Side Cover.

2. Remove the Paper Feed Encoder Scale Cover.

1. Release 4 Interlocks.

2. Remove the Cover.

Paper Feed Belt Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 253.
Pro 11880 Field Repair Guide 9/27/10

3. Loosen 4 Screws that fasten the Paper Feed Motor Bracket.

Loosen 4 Screws that fasten the Paper Feed Motor Bracket.

Paper Feed Belt Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 254.
Pro 11880 Field Repair Guide 9/27/10

4. Slide the Paper Feed Motor Bracket until the Paper Feed Belt has 1/8” of deflection.

1. Apply tension to the Paper Feed Belt

by sliding the Paper Feed Motor
Bracket.

1/8” of deflection

2. Tighten 4 Screws while maintaining

tension.

5. Install the Encoder Scale Cover, and Left Side Cover.

Paper Feed Belt Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 255.
Pro 11880 Field Repair Guide 9/27/10

Paper Feed Encoder Alignment

1. Remove the Left Side Cover.

2. Remove the Paper Feed Encoder Scale Cover.

1. Release 4 Interlocks.

2. Remove the Cover.

Paper Feed Encoder Alignment Printer Component, Software Item, LCD Display, Printer Button Page 256.
Pro 11880 Field Repair Guide 9/27/10

3. Center the Paper Feed Encoder on the Scale.

The Paper Feed Encoder Bracket has two

White Plastic Alignment Guides. 1 on each
side of the Encoder Scale.

1. Loosen 2 Screws.

2. Slide the Paper Feed Encoder Bracket until the Encoder Scale
is centered between the 2 White Plastic Guides.

3. Tighten 2 Screws when the Encoder is centered.

Paper Feed Encoder Alignment Printer Component, Software Item, LCD Display, Printer Button Page 257.
Pro 11880 Field Repair Guide 9/27/10

Paper Thickness Sensor Adjustment

Purpose: The Paper Thickness Sensor Adjustment calibrates the Paper Thickness Sensor so that it correctly rec-
ognizes 3 different thickness ranges of media. The Paper Thickness Sensor does not measure the thick-
ness of inserted media, it determines the “thickness range” of the media.

Special Tools: The Paper Thickness Sensor Adjustment requires 4 thickness gauges.
Epson Part #1424364

Front side Back side of

of gauges. gauges.
0.2mm 0.5mm 0.3mm 0.6mm

1. Remove the Top Cover.

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select Paper.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Paper.

3. Display the Sensor data.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Paper\Paper Thick 00.

Paper Thickness Sensor Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 258.
Pro 11880 Field Repair Guide 9/27/10

4. Using the Paper Release Lever, place the 0.2mm thickness gauge in position.

Place the.2mm thickness gauge between the 2nd from the right Pinch Rollers and the Paper Feed Roller.

5. The the LCD display for the Paper Thickness Sensor should display the values listed below
when the gauges are inserted.
5.1 00 = When the 0.2mm thickness gauge is inserted.
5.1 10 = When the 0.3mm thickness gauge is inserted.
5.1 10 = When the 0.5mm thickness gauge is inserted.
5.1 11 = When the 0.6mm thickness gauge is inserted.

Paper Thickness Sensor Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 259.
Pro 11880 Field Repair Guide 9/27/10

.
0 direction

Left digit Right digit

1 direction

00 = When the 0.2mm thickness gauge is inserted.

10 = When the 0.3mm thickness gauge is inserted.
10 = When the 0.5mm thickness gauge is inserted.
11 = When the 0.6mm thickness gauge is inserted.
01 = When the Paper Release Mechanism is released.
1. Insert the 4 gauges and check that the 4 conditions listed above are true.

2. If the conditions listed are not true, loosen the fastening screws, and move the sensor
positions until they are true.

Paper Thickness Sensor Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 260.
Pro 11880 Field Repair Guide 9/27/10

PG Adjustment
Note: The PG Adjustment sets the gap between the Platen and the Print Head Nozzle Plate.
PG Adjustment Gauge part #s: (1.15mm 1482240)(1.25mm 1482241)

1. Remove the Top Cover.

2. Open the Front Cover and defeat the 2 Front Cover Sensors.

3. Remove the Paper Eject Roller Assembly from the far right.

Right Front
Release these 2 Interlocks, and pull the Eject Roller Assembly down to remove it. Door Hinge

PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 261.
Pro 11880 Field Repair Guide 9/27/10

4. From ServiceMan Mode: SELF TESTING\Adjustment: Select PG Adjust.

4.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
4.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\PG Adjust.

5. Release the Carriage Mechanism.

5.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\PG Adjust\Uncap\[Enter] Start.
5.2 Press the Enter to release the Carriage Mechanism.

6. Place the 1.15mm PG Gauge in place.

1. Tape a ruler that is thinner than the thickest part of the PG 2. Place the 1.15 mm PG Gauge on the Ruler
Gauge to the Platen in the position shown. with the wide side to the left.

Closest Borderless
Pad to the Cap.

Center the PG Gauge over the junction between the first and second Platen Sections.

PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 262.
Pro 11880 Field Repair Guide 9/27/10

7. Check the PG Adjustment.

1. Look up from the floor, through the gap created by removing the Paper Eject Roller Assembly.

2. Move the Carriage Mechanism over the 1.15mm PG Gauge From the left, and from the right. The Print
Head Nozzle Plate should pass over the lower section of the Gauge, and contact the upper section.

3. Move the Carriage Mechanism over the 1.25mm PG Gauge From the left, and from the right. The Print
Head Nozzle Plate should contact the lower section of the Gauge.

PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 263.
Pro 11880 Field Repair Guide 9/27/10

8. Adjust if necessary.

1. If the left side of the Nozzle Plate platen gap is out of adjustment, loosen the Left Adjustment Screw
and move the Adjustment Lever up to increase the gap, and down to decrease the gap.

2. If the right side of the Nozzle Plate platen gap is out of adjustment, loosen the Left Adjustment Screw
and move the Adjustment Lever up to increase the gap, and down to decrease the gap.

9. Repeat steps 7 and 8 until the adjustment is correct.

PG Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 264.
Pro 11880 Field Repair Guide 9/27/10

Platen Position Adjustment

Note: The Platen Position Adjustment measures the position of the Borderless “over spray” Pads
horizontal location. This is necessary to properly perform borderless printing.

1. Load 24” Doubleweight roll paper (any media is ok).

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select Belleta Pos.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Belleta Pos.

3. Print the alignment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Belleta Pos. Adj.\[Enter] Print.
3.2 Press the Enter button to print the pattern.

4. Press the Enter button to store the value 0.

Press the Enter button to store the value 0.

Platen Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 265.
Pro 11880 Field Repair Guide 9/27/10

Print Head Slant Adjustment (CR)

Note: The Print Head Slant Adjustment (CR) adjusts the Print Head rotation, ensuring that Nozzle 1 for
black is linear with Nozzle 1 for yellow (same vertical position).

1. From ServiceMan Mode: SELF TESTING\Adjustment: Select Head Slant.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Head Slant

2. Load 24” Doubleweight Matte roll paper.

3. Print the adjustment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Head Slant\CR Slant\[Enter] Print
3.2 Press the Enter button to print.
3.3 The Printer will print the alignment pattern.

The alignment pattern consists of multiple sets of this pattern.

Print Head Slant Adjustment (CR) Printer Component, Software Item, LCD Display, Printer Button Page 266.
Pro 11880 Field Repair Guide 9/27/10

4. Inspect the printed pattern.

Inspect this pattern. Verify that the vivid magenta lines are linear with the light black lines.

Paper feed direction

If the pattern looks like this, move the CR Slant Lever up.

This is what the correct pattern looks like.

If the pattern looks like this, move the CR Slant Lever down.

Print Head Slant Adjustment (CR) Printer Component, Software Item, LCD Display, Printer Button Page 267.
Pro 11880 Field Repair Guide 9/27/10

5. Adjust until correct.

1. Release the Carriage Assembly.

ServiceMan Mode: SELF TESTING\Adjustment\Head
Slant\Uncap\[Enter] Start

3. Adjust with this Lever.

4. Cap the Carriage Assembly. Service-

Man Mode: SELF TESTING\Adjust-
ment\Head Slant\Cap\[Enter] Start

5. Re-print and adjust, until the pattern is lin-

ear.

6. Tighten the 2 Screws.

7. Re-print to verify that the Print Head did

not shift when the 2 Screws were tight-
ened.

2. Loosen these 2 Screws.

Print Head Slant Adjustment (CR) Printer Component, Software Item, LCD Display, Printer Button Page 268.
Pro 11880 Field Repair Guide 9/27/10

Print Head Slant Adjustment (PF)

Note: The Print Head Slant Adjustment (PF) adjusts the Print Head’s “heel / toe” parallelism (for each
color, Nozzle 1 and Nozzle 360 are equal distance from the media).

1. From ServiceMan Mode:Self Testing\Adjustment: Select Head Slant.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode:SELF TESTING\Adjustment\Head Slant

2. Load 24” Doubleweight Matte roll paper.

3. Print the adjustment pattern.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Head Slant\PF Slant\[Enter] Print
3.2 Press the Enter button to print.
3.3 The Printer will print the alignment pattern.

The alignment pattern consists of multiple sets of parallel lines.

Print Head Slant Adjustment (PF) Printer Component, Software Item, LCD Display, Printer Button Page 269.
Pro 11880 Field Repair Guide 9/27/10

4. Using a lens, inspect the printed pattern.

Paper Feed Direction
Lines closer at the trailing edge side: move the PF Slant Lever down.

Lines equal distance: adjusted properly.

Lines closer at the leading edge side: move the PF Slant Lever up.

Print Head Slant Adjustment (PF) Printer Component, Software Item, LCD Display, Printer Button Page 270.
Pro 11880 Field Repair Guide 9/27/10

5. To loosen the PF Slant Adjustment Screw.

Note: Support the Carriage Mechanism with your hand when loosening and tightening the PF
Slant Adjustment Screw, to avoid changing the Platen Gap Adjustment.

There is a Hole allowing access to the PF Slant Adjustment Screw 3” to the left of this Sticker.

Print Head Slant Adjustment (PF) Printer Component, Software Item, LCD Display, Printer Button Page 271.
Pro 11880 Field Repair Guide 9/27/10

6. Adjust until correct.

1. Release the Carriage Assembly.

ServiceMan Mode: SELF TESTING\Adjustment\Head
Slant\Uncap\[Enter] Start

2. Loosen this 1 Screw.

3. Adjust with this Lever.

The PF Slant Lever is on the front

of the Carriage Mechanism.

4. Cap the Carriage Assembly. ServiceMan Mode: SELF TESTING\Adjustment\Head

Slant\Cap\[Enter] Start

5. Re-print and adjust, until the pattern is linear.

6. Tighten the 1 Screws

7. Re-print to verify that the Print Head did not shift when the 1 Screw is tightened.

Print Head Slant Adjustment (PF) Printer Component, Software Item, LCD Display, Printer Button Page 272.
Pro 11880 Field Repair Guide 9/27/10

RearAD Sensor Calibration

Note: This adjustment sets the “White Level” for the RearAD Sensor (sensitivity calibration).
Note: This adjustment can be performed using the customer’s media if it is non-standard (transparent,
etc.).

1. Place paper in the paper path, ensuring that it is located adjacent to the RearAD Sensor. (The
RearAD Sensor is at the 6” mark).

2. From ServiceMan Mode: SELF TESTING\Adjustment: Select RearAD.

2.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
2.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\RearAD.

3. Calibrate the RearAD Sensor.

3.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\RearAD\[Enter] Start
3.2 Press the Enter button to calibrate the RearAD Sensor.

RearAD Sensor Calibration Printer Component, Software Item, LCD Display, Printer Button Page 273.
Pro 11880 Field Repair Guide 9/27/10

Rear Sensor Position Adjustment

Note: This adjustment calibrates the RearAD Sensors end of media timing, with cut sheet paper.

1. From ServiceMan Mode: SELF TESTING\Adjustment: Select Rear Sens.Pos.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Rear Sens.Pos.

2. Load the media .

2.1 Navigate to ServiceMan Mode: SELF TESTING\Adjustment\Rear Sens.Pos\Please Set Cut Sheet.
2.2 Load a sheet of cut sheet media.
2.2.1 Place a piece of cut sheet media in place.
2.2.2 Press the Right Arrow to load the media.
2.2.3 The Printer will load the media and display the media’s measured width..

Rear Sensor Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 274.
Pro 11880 Field Repair Guide 9/27/10

3. Press the Right Arrow to print the alignment sheet.

4. Finish the calibration.

2. Using the Up or Down Arrow buttons,

change this value to the measured
value .

3. Press the Enter button to store the

value and complete the adjustment.

1. Measure the distance between the printed line

and the closest edge of the media.

Rear Sensor Position Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 275.
Pro 11880 Field Repair Guide 9/27/10

RTC & USBID Adjustment

Note: The RTC & USBID Adjustment is used to write the correct time,and USB ID to the Main Board.

1. From the Adjustment Wizard for the Pro 11880, select the RTC & USBID.

This Screen will open.

RTC & USBID Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 276.
Pro 11880 Field Repair Guide 9/27/10

1. Verify that the Date

and Time information
is correct. It can be
adjusted if necessary.

2. Enter the Printer’s

serial number.
3. The Adjustment
Wizard will generate
a new USB ID.

4. Click on the Write

button.

RTC & USBID Adjustment Printer Component, Software Item, LCD Display, Printer Button Page 277.
Pro 11880 Field Repair Guide 9/27/10

Skew Check
Note: Skew Check measures the amount of paper skew the Printer exhibits.
Note: Skew Check must be performed from ServiceMan Mode\Adjustment menu.
Note: Skew Check is not an adjustment. It is a test only.

Skew Check Printer Component, Software Item, LCD Display, Printer Button Page 278.
Pro 11880 Field Repair Guide 9/27/10

Supersonic Cleaning
Note:Supersonic Cleaning performs a strong cleaning with a large ultrasonic (piezo vibration)
component. (290ml of ink consumed)

1. From the Adjustment Wizard for the Pro 11880, select Supersonic Cleaning.

1. Click on Run to start the Supersonic

Cleaning.

2. Click on Finish when completed.

Supersonic Cleaning Printer Component, Software Item, LCD Display, Printer Button Page 279.
Pro 11880 Field Repair Guide 9/27/10

Component Pictures

Printer Component, Software Item, LCD Display, Printer Button Page 280.
Pro 11880 Field Repair Guide 9/27/10

Board (EDM) Picture

Note: The EDM SIMM (Electronic Data Management) is used for storing Printer information that may be
shared with Epson over the internet.

Board (EDM) Picture Printer Component, Software Item, LCD Display, Printer Button Page 281.
Pro 11880 Field Repair Guide 9/27/10

Board (Carriage) Picture

Located on the top of the Carriage Mechanism
(CN10) EdgeAD Sensor
(CN13) Carriage Home Position Sensor
(CN9) Carriage Encoder

(CN8) Ink Mark Sensor

(CN12) Platen Gap Home Position (CN4) Print Head

(CN1) To Main Board CN20
(CN7) Cutter Solenoid (CN2) to Main Board CN21 (CN5) Print Head

(CN4) Main Board CN22

Board (Carriage) Picture Printer Component, Software Item, LCD Display, Printer Button Page 282.
Pro 11880 Field Repair Guide 9/27/10

Board (Sub-B) Picture

Located on the Right Side Frame
(CN3) Right Paper Thickness Sensor (CN1) To Main Board CN23 (CN5) Rear AD Sensor

(CN6) Cap Home

Postion Sensor

(CN4) Left Paper Thickness Sensor (CN7) Suction Home Position Sensor (CN2) Right Maintenance Tank

Board (Sub-B) Picture Printer Component, Software Item, LCD Display, Printer Button Page 283.
Pro 11880 Field Repair Guide 9/27/10

Board (Sub-C) Picture

Located on the Left Side Frame
(CN2) Center Maintenance Tank (CN1) To Main Board CN24 (CN4) Paper Feed Encoder

(CN3) Left Maintenance Tank

(CN5) Not Used

Board (Sub-C) Picture Printer Component, Software Item, LCD Display, Printer Button Page 284.
Pro 11880 Field Repair Guide 9/27/10

Board (Sub-D) Picture

Sub Board D is located on the top of both the Left and Right Ink Bays.
(CN8) Ink Cover Solenoid
(CN10) To Main Board

(CN7) Ink LED Board

(CN9) Ink Cover Sensor

Board (Sub-D) Picture Printer Component, Software Item, LCD Display, Printer Button Page 285.
Pro 11880 Field Repair Guide 9/27/10

Board (Main)Picture
CN38 CN11 CN1 CN48 CN17 CN16 CN19 CN14 CN23 CN66 CN24 CN26
CN40 CN22 CN12 CN15 CN13 CN18 CN25 F13 CN509
CN64 F14
CN65 F16
CN39
CN41

CN30
CN28
CN31
CN29
CN34

CN35

F15

CN20

CN21

CN508 JP1 CN2 F11 F12 CN506

F4 CN8
CN5 CN3 Battery (CR2032) CN501
Board (Main)Picture Printer Component, Software Item, LCD Display, Printer Button Page 286.
Pro 11880 Field Repair Guide 9/27/10

Board (Power Supply) Picture

(CN301) to Main Board (CN001) AC input (F001) 6.3amp, 250 Volt Fuse

Board (Power Supply) Picture Printer Component, Software Item, LCD Display, Printer Button Page 287.
Pro 11880 Field Repair Guide 9/27/10

Cleaning Unit
Front View

Flushing Box Cover

Detracted Flushing Box

1 Wiper Blade (for cleaning 1 color pair at a

time).

5 Wiper Blades (shown 1/2 way through

the wiping “stroke”)

5 Caps (1 Cap for each Wiper Blade Cleaner

Color Pair)

Cleaning Unit Printer Component, Software Item, LCD Display, Printer Button Page 288.
Pro 11880 Field Repair Guide 9/27/10

Wiper Blades

Flushing Box Cover

Detracted Flushing Box

1 Wiper Blade (for cleaning 1 color pair at a

time).

5 Wiper Blades (shown 1/2 way through

the wiping “stroke”)

Wiper Blade Cleaner

Cleaning Unit Printer Component, Software Item, LCD Display, Printer Button Page 289.
Pro 11880 Field Repair Guide 9/27/10

Flushing Box

AID (Auto Ink Detector) Grid

Flushing Box

Cleaning Unit Printer Component, Software Item, LCD Display, Printer Button Page 290.
Pro 11880 Field Repair Guide 9/27/10

Wiper Blade Cleaner

Carriage Lock

Wiper Blade Cleaner Cavity

Wiper Blade Cleaner

Cleaning Unit Printer Component, Software Item, LCD Display, Printer Button Page 291.
Pro 11880 Field Repair Guide 9/27/10

Rear View

Cap Motor (moves the Cap,

Wiper Blades, and Flushing
Box).

Valve Assembly (directs

suction to the appropriate
Cap(s)).

Pump Motor

Pump

Waste Ink Tube

Cleaning Unit Printer Component, Software Item, LCD Display, Printer Button Page 292.
Pro 11880 Field Repair Guide 9/27/10

Pump Assembly

Pump Motor Pump Valve Assembly (directs suction to the appropriate Cap(s)).

Cleaning Unit Printer Component, Software Item, LCD Display, Printer Button Page 293.
Pro 11880 Field Repair Guide 9/27/10

Control Panel Picture

Control Panel Picture Printer Component, Software Item, LCD Display, Printer Button Page 294.
Pro 11880 Field Repair Guide 9/27/10

CSIC Contact Assembly Pictures

There are 9 CSIC Contact Assemblies located beneath the 2 Sub Board D’s, on the top of each Ink Bay..

Sub Board D Contact Side. CSIC Contact Side.

CSIC Contact Assembly Pictures Printer Component, Software Item, LCD Display, Printer Button Page 295.
Pro 11880 Field Repair Guide 9/27/10

Cutter Blade Assembly Picture

Cutter Blade Assembly Picture Printer Component, Software Item, LCD Display, Printer Button Page 296.
Pro 11880 Field Repair Guide 9/27/10

Encoder (Carriage) Pictures

Encoder (Carriage) Pictures Printer Component, Software Item, LCD Display, Printer Button Page 297.
Pro 11880 Field Repair Guide 9/27/10

Encoder Disk (Paper Feed) Picture

Encoder Disk (Paper Feed) Picture Printer Component, Software Item, LCD Display, Printer Button Page 298.
Pro 11880 Field Repair Guide 9/27/10

Ink Cartridge Pictures

Ink Sack
Ink Empty Sensor

Ink Cartridge Pictures Printer Component, Software Item, LCD Display, Printer Button Page 299.
Pro 11880 Field Repair Guide 9/27/10

Ink Out Sensor Air Pressure Inlet

Ink Outlet

Ink Out Sensor

CSIC

Ink Cartridge Pictures Printer Component, Software Item, LCD Display, Printer Button Page 300.
Pro 11880 Field Repair Guide 9/27/10

Pressure Pump Assembly Pictures

Top View
Pressure Sensor is on this Pump only. Air Pumps

Pressure Pump Assembly Pictures Printer Component, Software Item, LCD Display, Printer Button Page 301.
Pro 11880 Field Repair Guide 9/27/10

Bottom View

Air Pump Motor

Pressure Pump Motor Encoders

Pressure Pump Assembly Pictures Printer Component, Software Item, LCD Display, Printer Button Page 302.
Pro 11880 Field Repair Guide 9/27/10

Pressure Pump

View from the top.

View from the bottom.

4 Diaphrams

This Actuator depresses each Diaphram in sequence, generating pressurized air.

Pressure Pump Assembly Pictures Printer Component, Software Item, LCD Display, Printer Button Page 303.
Pro 11880 Field Repair Guide 9/27/10

Pressure Pump Motor

Encoder Disk
Encoder

Pressure Pump Assembly Pictures Printer Component, Software Item, LCD Display, Printer Button Page 304.
Pro 11880 Field Repair Guide 9/27/10

Pressure Regulator and Release Mechanism

Note: Only 1 of 3 of these devices on the Pressure
Pump Assembly include a Pressure Sensor.
All 3 devices include Pressure Release
Valves.

Pressure Sensor Acutuator Pressure Sensor

Front View

Pressure Release Valve

Pressure Pump Assembly Pictures Printer Component, Software Item, LCD Display, Printer Button Page 305.
Pro 11880 Field Repair Guide 9/27/10

Print Head Pictures

Head Rank (Print Head Calibration value) Print Head Cable Connector

Matte Black Light Light Black

Not Used

Cyan

Light Cyan

Vivid Magenta
Light Vivid Magenta

Photo Black Yellow Light Black

Print Head Pictures Printer Component, Software Item, LCD Display, Printer Button Page 306.
Pro 11880 Field Repair Guide 9/27/10

Vivid Magenta Photo Black Light Light Black Light Cyan

Matte Black
Not Used Light Black Light Vivid Magenta
Cyan Yellow

5 Nozzle Plates

Note: the Nozzle Plates are very fragile and will be damaged with a minimum of force.

Print Head Pictures Printer Component, Software Item, LCD Display, Printer Button Page 307.
Pro 11880 Field Repair Guide 9/27/10

Pulley (Paper Feed) Picture

Pulley (Paper Feed) Picture Printer Component, Software Item, LCD Display, Printer Button Page 308.
Pro 11880 Field Repair Guide 9/27/10

Sensor (Edge Detector) Pictures

Sensor (Edge Detector) Pictures Printer Component, Software Item, LCD Display, Printer Button Page 309.
Pro 11880 Field Repair Guide 9/27/10

Reference

Printer Component, Software Item, LCD Display, Printer Button Page 310.
Pro 11880 Field Repair Guide 9/27/10

Accessories List
Accessories
Sales Part Number Description
C64CORE Replacement 64-inch Take-up Reel Core
C815192 Replacement Manual Cutting Blade (for Manual Media Cutting System)
C12C811231 2” or 3”, 64” Dual Tension Media Spindle
C12C815291 Cutter Blade
C12C8890071 Maintenance Tank
C12C890401 Retractable Fabric-based Media Bin

Accessories List Printer Component, Software Item, LCD Display, Printer Button Page 311.
Pro 11880 Field Repair Guide 9/27/10

Carriage Release (Automatic)

Note: Releasing the Carriage Mechanism is a delicate operation. It is extremely easy to damage the
Print Head if a mistake is made. These 2 automatic methods are the safest.
Note: The best way to re-cap the Carriage Mechanism is to turn on the Printer and allow it to re-cap it’s
self.

Automatic Carriage Release Method #1

Carriage Release (Automatic) Printer Component, Software Item, LCD Display, Printer Button Page 312.
Pro 11880 Field Repair Guide 9/27/10

1. From ServiceMan Mode: SELF TESTING: Select Print Head Exchange.

1.1 ServiceMan Mode: Down, Right, and Pause buttons, and turn on the Printer.
1.2 Navigate to ServiceMan Mode: SELF TESTING\Print Head Exchange

2. Press the Right Arrow to enter the Print Head Exchange menu.

3. Press the Down Arrow to navigate to the Head Exchange menu.

4. Press the Right Arrow to release the Carriage Mechanism.

4.1 The Printer will display PLEASE WAIT.
4.2 The Printer will release the Ink System pressure.
4.3 The Printer will release the Carriage Mechanism.
4.4 The Printer will display TURN OFF PRINTER.
4.5 Open the Front Cover.
Note: Failure to open the Front Cover before turning off the Printer will result in re-capping the Carriage
Mechanism.
4.6 Turn Off the Printer.

Automatic Carriage Release Method #2

Carriage Release (Automatic) Printer Component, Software Item, LCD Display, Printer Button Page 313.
Pro 11880 Field Repair Guide 9/27/10

Note: This procedure assumes that the Print Head is to be replaced. It includes Carriage Release, Ink
System depressurization, and turning off the Printer. To just release the Carriage Mechanism stop
at Step 7.

1. Turn on the Printer.

2. Press the Right Arrow to enter the User menu.

3. Press the Down Arrow to navigate to the Maintenance menu.

4. Press the Right Arrow to enter the Maintenance menu.

5. Press the Down Arrow to navigate to the Cutter Replacement.

6. Press the Right Arrow to enter the Cutter Replacement menu.

7. Press the Enter button to execute.

7.1 The Printer will release the Carriage Assembly and move it to the left.

Carriage Release (Automatic) Printer Component, Software Item, LCD Display, Printer Button Page 314.
Pro 11880 Field Repair Guide 9/27/10

8. Open the Front Cover.

Open the Front Cover.

Carriage Release (Automatic) Printer Component, Software Item, LCD Display, Printer Button Page 315.
Pro 11880 Field Repair Guide 9/27/10

9. Manually release the Right Ink Bay Door.

Insert a paper clip into the Manual Note: Opening the Ink Bay Door before turning off
Release Hole, and release the Right the Printer ensures that the Ink System Pressure is
Ink Bay Door. released.

10. Turn off the Printer.

Carriage Release (Automatic) Printer Component, Software Item, LCD Display, Printer Button Page 316.
Pro 11880 Field Repair Guide 9/27/10

Carriage Release (Manual)

Note: Releasing the Carriage Mechanism is a delicate operation. It is extremely easy to damage the
Print Head if a mistake is made. There are 3 Carriage Release Procedures documented in the Field
Repair Guide. The 2 Automatic methods are the safest. The manual method should only be used if
the automatic methods can not be performed.
Note: The best way to re-cap the Carriage Mechanism is to turn on the Printer and allow it to re-cap it’s
self. If this is not possible, the manual Carriage lock procedure is documented at the end of this
Chapter.

Manual Carriage Release Method

1. Unplug the Printer.

2. Remove the Side Cover.

Note: Normally to remove the Side Cover the Carriage Mechanism is released and moved away from the
Cap position, to allow access to the Control Panel. In the case of the Manual Carriage Release

Carriage Release (Manual) Printer Component, Software Item, LCD Display, Printer Button Page 317.
Pro 11880 Field Repair Guide 9/27/10

procedure, this is not possible. Gently removing the Side Cover without unplugging the Control
Panel Cable first, will unplug the Cable as the Cover is removed.

3. Rotate the Cap Motor counter clockwise until the conditions explained in step 4 are satisfied.

Rotate the Cap Motor counter clockwise until the condition explained in Step 4 is satisfied.

Carriage Release (Manual) Printer Component, Software Item, LCD Display, Printer Button Page 318.
Pro 11880 Field Repair Guide 9/27/10

4. Observe when the Lock Mechanism is “Unlocked”

1. Locate the Locking Mechanism.
(View is from the right side of the
Printer).

2. Watch the Lock Mechanism

release as the Cap Motor is rotated
CCW.

3. Stop rotating the Cap Motor when this piece of the Lock
Mechanism is adjacent to this Metal Component, as shown.

4. Move the Carriage Mechanism away

from the capped position.

Carriage Release (Manual) Printer Component, Software Item, LCD Display, Printer Button Page 319.
Pro 11880 Field Repair Guide 9/27/10

Manual Lock Method

1. Center the Carriage Assembly over the Cap Assembly.

Move the Carriage Assembly until the White Plastic Cable Fastener is approximately 1/32 of an inch to
the right of this Frame Component.

Carriage Release (Manual) Printer Component, Software Item, LCD Display, Printer Button Page 320.
Pro 11880 Field Repair Guide 9/27/10

2. Rotate the Cap Motor clockwise and lock the Carriage Mechanism.

1. Rotate the Cap Motor CW.

2. Stop rotating the Cap Motor CW when

the Lock Mechanism is in this position.

Carriage Release (Manual) Printer Component, Software Item, LCD Display, Printer Button Page 321.
Pro 11880 Field Repair Guide 9/27/10

Cleaning and Draining Cartridges

Note: 8 Cleaning and Draining Cartridges are required to flush the system.

Part #: 1456362
Description: Cleaning Liquid Cartridge.
Quantity required = 9

Part #: 1456361
Description: Draining Cartridge.
Quantity required = 9

Cleaning and Draining Cartridges Printer Component, Software Item, LCD Display, Printer Button Page 322.
Pro 11880 Field Repair Guide 9/27/10

Color Order
Color Order For installed Cartridges (Listed Left to Right)
1. Vivid Light Magenta
2. Light Light Black
3. Matte Black
4. LIght Black
5. Light Cyan
6. Not Used
7. Cyan
8. Vivid Magenta
9. Photo Black
10. Yellow

Color Order on the Print Head (Listed Left to Right)

1. Cyan
2. Vivid Magenta
3. Not Used
4. Photo Black
5. Matte Black
6. Yellow
7. Light Light Black
8. Light Black
9. Light Cyan
10. Vivid Light Magenta

Color Order Printer Component, Software Item, LCD Display, Printer Button Page 323.
Pro 11880 Field Repair Guide 9/27/10

User Nozzle Check Color Order (Stair Step) (Listed Left to Right)
1. Vivid Light Magenta
2. Light Light Black
3. Matte Black
4. Light Black
5. Light Cyan
6. Cyan
7. Vivid Magenta
8. Photo Black
8. Yellow

Color Order Printer Component, Software Item, LCD Display, Printer Button Page 324.
Pro 11880 Field Repair Guide 9/27/10

Connectors / Wiring
Main Board Connectors
Connector #: Connected To: Pins:
CN1 Power Supply CN1 14
CN2 Not Used 4
CN3 Not Used 14
CN5 USB 2.0 4
CN8 Auto Take -Up Reel Unit 9
CN11 Carriage Motor 3
CN12 Paper Feed Motor 2
CN13 Ink System Pressure Motor 2
CN14 Ink System Pressure Motor 2
CN15 Ink System Pressure Motor 2
CN16 Not Used 2
CN17 Pump Motor 4
CN18 Cap Motor 4
CN19 Platen Gap Motor 4
CN20 Carriage Board (C679 Sub Board) CN1 40
CN21 Carriage Board (C679 Sub Board) CN2 40
CN22 Carriage Board (C679 Sub Board) CN3 40

Connectors / Wiring Printer Component, Software Item, LCD Display, Printer Button Page 325.
Pro 11880 Field Repair Guide 9/27/10

Connector #: Connected To: Pins:

CN23 Sub Board B CN1 34
CN24 Sub Board C CN1 34
CN25 Sub Board D CN1 34
CN26 Sub Board E CN1 34
CN28 Suction Fan 3
CN29 Suction Fan 3
CN30 Suction Fan 3
CN31 Suction Fan 3
CN34 Paper Release Lever Solenoid 2
CN35 Head Driver Cooling Fan 2
CN38 Air Pressure Pump Encoder 4
CN39 Air Pressure Pump Encoder 4
CN40 Air Pressure Pump Encoder 4
CN41 Not Used 4
CN48 Control Panel 20
CN64 Left Front Cover Sensor 3
CN65 Right Front Cover Sensor 3
CN66 Air Pressure Sensor 3
CN501 Ethernet Port 8
CN506 EDM Memory 90

Connectors / Wiring Printer Component, Software Item, LCD Display, Printer Button Page 326.
Pro 11880 Field Repair Guide 9/27/10

Connector #: Connected To: Pins:

CN508 AID Board 9
CN509 Not Used 2

Connectors / Wiring Printer Component, Software Item, LCD Display, Printer Button Page 327.
Pro 11880 Field Repair Guide 9/27/10

Carriage Board (C594 Sub Board)

Connector #: Connected To: Pins:
CN1 Main Board CN20 40
CN2 Main Board CN21 40
CN3 Main Board CN22 40
CN4 Print Head 40
CN5 Print Head 40
CN7 Cutter Solenoid 2
CN8 Ink Mark Sensor 4
CN9 Carriage Encoder Sensor 4
CN10 EdgeAD Sensor 4
CN12 Platen Gap Home Position Sensor 3
CN13 Carriage Home Position Sensor 3

C594 Sub-B Board

Connector #: Connected To: Pins:
CN1 Main Board CN23 34
CN2 Right Maintenance Tank 7
CN3 (Right) Paper Thickness Sensor 3
CN4 (Left) Paper Thickness Sensor 3
CN5 RearAD Sensor 3

Connectors / Wiring Printer Component, Software Item, LCD Display, Printer Button Page 328.
Pro 11880 Field Repair Guide 9/27/10

Connector #: Connected To: Pins:

CN6 Cap Home Position Sensor 3
CN7 Suction Home Positon Sensor 3

C594 Sub-C Board

Connector #: Connected To: Pins:
CN1 Main Board CN24 26
CN2 Center Maintenance Tank 7
CN3 Left Maintenance Tank 7
CN4 Paper Feed Encoder 4
CN5 Not Used 3

Power Supply
Connector #: Connected To: Pins:
CN001 AC Power 2
CN301 Main Board CN1 20

Control Panel
Connector #: Connected To: Pins:
CN20 Main Board (CN48) 20

Connectors / Wiring Printer Component, Software Item, LCD Display, Printer Button Page 329.
Pro 11880 Field Repair Guide 9/27/10

Consumable/Service Parts List

Ink is intended as a service tool (Warranty Service Only), and is not for sale. Use the Service Part
Number, and claim it on a warranty form.

Service Part # Sales Part # Ink 700 ML Cartridges ECCC Cost after 40% discount
WAT591100 T591100 UltraChrome K3 Photo Black Warranty use only
WAT591200 T591200 UltraChrome K3 Cyan Warranty use only
WAT591300 T591300 UltraChrome K3 Vivid Magenta Warranty use only
WAT591400 T591400 UltraChrome K3 Yellow Warranty use only
WAT591500 T591500 UltraChrome K3 Light Cyan Warranty use only
WAT591600 T591600 UltraChrome K3 Vivid Light Magenta Warranty use only
WAT591700 T591700 UltraChrome K3 Light Black Warranty use only
WAT591800 T591800 UltraChrome (K3) Matte Black Warranty use only
WAT591900 T591900 UltraChrome K3 Light Light Black Warranty use only

Service Part # Sales Part # Paper Type ECCC Cost

after 40%
discount
WAS041385 SO41385 Double Weight Matte Paper 24” x 82’ roll $42.00
WAS041387 SO41387 Double Weight Matte Paper 44” x 82’ roll $64.64
WAS041393 S041393 Premium Semimatte Photo Paper(170) 24” x 100” roll $69.96
WAS041395 S041395 Premium Semimatte Photo Paper(170) 44” x 100” roll $123.00

Consumable/Service Parts List Printer Component, Software Item, LCD Display, Printer Button Page 330.
Pro 11880 Field Repair Guide 9/27/10

Service Part # Sales Part # Paper Type ECCC Cost

after 40%
discount
WAS041603 S041603 Enhanced Matte Paper size A4 (250 sheets) $106.32
WAS041725 SO41725 Enhanced Matte Paper 17” x 100’ roll $38.50
WAS041737 SO41737 Premium Luster Photo Paper(250) 16” x 100’ roll $66.00
WAS041779 S041779 Photo Semigloss 16.5” x 100” roll $59.97
WAS041827 S041827 Premium Semimatte Photo Paper 17” x 22” (25 sheets) $53.97

Maintenance Tank and Cutter Blades are available through Sales Channels only.

Sales Part Number Description

C12C890191 Maintenance Tank
C12C815291 Cutter Blade

Draining and Cleaning Cartridges

1456361 Draining Cartridge (qty-1) 9 required to drain the Printer
1456362 Cleaning Cartridge (qty-1) 9 required to clean the Printer

Consumable/Service Parts List Printer Component, Software Item, LCD Display, Printer Button Page 331.
Pro 11880 Field Repair Guide 9/27/10

Cover Sensor (Front) Bypass Procedure

Wedge 2 Cover Sensors with paper to defeat the Front Cover Sensors.

Cover Sensor (Front) Bypass Procedure Printer Component, Software Item, LCD Display, Printer Button Page 332.
Pro 11880 Field Repair Guide 9/27/10

Cover Sensor (Ink) Bypass Procedure

Lever Up = Ink Door Closed

Left Ink Door Sensor

Lever Down = Ink Door Open

Cover Sensor (Ink) Bypass Procedure Printer Component, Software Item, LCD Display, Printer Button Page 333.
Pro 11880 Field Repair Guide 9/27/10

Firmware History (Printer)

Epson firmware version is The values are
represented as: represented in
Model and the Release Date. Hexadecimal
This chart explains the meaning of HEX = Decimal
the firmware version characters. Example SN00458 1 = 1
SN0 04 5 8 2 = 2
SP7800 DAY YEAR MONTH 3 = 3
4 2005 Aug 4 = 4
5 = 5
ExampleSN00157 6 = 6
SN0 01 5 7 7 = 7
SP7800 DAY YEAR MONTH 8 = 8
01 2005 Jul 9 = 9
A = 10
Example: B = 11
C = 12
DAY YEAR MONTH D = 13
E = 14
F = 15

Stylus Pro 11880 Firmware Current Ver. F030A7.upg

Release date: 07/30/10
1. AID functionality was improved.

Stylus Pro 11880 Firmware Ver. F0279B.upg

Firmware History (Printer) Printer Component, Software Item, LCD Display, Printer Button Page 334.
Pro 11880 Field Repair Guide 9/27/10

Release date: 11/27/09

1. The firmware supports the new NVRAM chip used on the new style Main Boards. It is downward
compatible with the old style Main Boards.

Stylus Pro 11880 Firmware Ver. F01097.upg

Release date: 07/10/09
1. The firmware control of the AID circuitry was improved.

2. The firmware supports the new Flash Rom chip used on the new style Main Boards. It is
downward compatible with the old style Main Boards.

Stylus Pro 11880 Firmware Ver. F0207B.upg

Release date: 11/02/07
1. The firmware control of the AID circuitry was improved.

Stylus Pro 11880 Firmware Ver. F01479.upg

Release date: 9/14/07
1. Initial release.

Stylus Pro 11880 Ver. F00878.upg

Release date: 08/08/07

Firmware History (Printer) Printer Component, Software Item, LCD Display, Printer Button Page 335.
Pro 11880 Field Repair Guide 9/27/10

1. Pre-production release.

Firmware History (Printer) Printer Component, Software Item, LCD Display, Printer Button Page 336.
Pro 11880 Field Repair Guide 9/27/10

Firmware History (Ethernet)

11880 Current Ethernet Firmware Ver. 1.06
1. Corrects intermittent Ethernet Port lock up issues.

11880 Ethernet Firmware Ver. 1.05

Firmware File Name: lpe2105.efu
1. Improves Ethernet functionality.

Firmware History (Ethernet) Printer Component, Software Item, LCD Display, Printer Button Page 337.
Pro 11880 Field Repair Guide 9/27/10

Firmware Update Procedure Using FWUpdate.exe

Note: This procedure is used to update or install firmware. It is the service method because it does not
require the Printer to be “Online” to work.

1. Turn on the Printer while depressing the Up, Down, Left, and Right buttons.
1.1 The Printer will display UPDATE FIRMWARE

2. Using FWUpdate.exe transmit the current firmware to the Printer.

2.1 The Printer will display UPDATING FIRMWARE.
2.2 The Printer will display FIRMWARE UPDATE COMPLETE.
2.3 The Printer will display ENERGYSTAR.
2.4 The Printer will re-initialize and display EPSON.
2.5 The Printer will display PRESS PAUSE BUTTON.
2.6 The Printer will display PLEASE WAIT.
2.7 The Printer display READY.

Firmware Update Procedure Using FWUpdate.exe Printer Component, Software Item, LCD Display, Printer Button Page 338.
Pro 11880 Field Repair Guide 9/27/10

Glossary
Artifact A defect, that is within an image. It can mean something on the graphic that was not
intended, or something missing that was intended. All image quality defects are arti-
facts.
Bi-Directional Adjustment: An electronic adjustment, that ensures that a printer can coordinate left to right, with
right to left, printing.

Capped Position: The print head at it’s stand by position, with the cap mechanism sealing the nozzles.
Coating: The top layer of graphics paper (media) that consists of a special substance
designed to trap ink and keep it from being absorbed into the paper fibers. Non-paper
based ink jet media uses coating to allow the ink to bond with the surface. A coatings
purpose is to minimize dot gain, and control saturation.
Color Shift: An unintended change of a gradient or tone.
Continuous Tone: The qualities of a photograph that makes an image appear real. The smooth and life-
like transition from one color shade to the next, like in a photograph. Epson Ink Jet
printers are not continuous tone printers. But when working properly, their printed
images fool the human eye into seeing continuous tone transitions.
Debris: A term that refers to unintended ink on the page deposited by debris dropping from
the print head.
Deflected Nozzle: A nozzle is firing, but the ink drop is not landing where it is intended too. Irregular
spacing on the nozzle check pattern indicates this condition.
Dithering: The dot pattern placed on the printed surface to create and image. Also known as
screening.
Dot Gain: A drop of ink tends to travel out from its point of impact, as the media absorbs it. The
purpose of the coating (on the media) is to minimize dot gain.

Glossary Printer Component, Software Item, LCD Display, Printer Button Page 339.
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Drop of Ink: Ink that appears to have dripped from the print head, or any other component of the
ink supply.
Dye Ink: Ink that colors the printed surface with dye. It is less durable than pigment ink, but
has a wider color range (gamut).
Electronic Alignments: Printer adjustments, which are performed using software routines that, allow the
printer to compensate for physical variations in its mechanism.
Error Diffusion: The type of dithering (screening) proprietary to Epson, that employs a random dot
pattern to ensure that the human eye can discern no pattern.
Flight Time: The time it takes a drop of ink to travel from the print head to the printable surface.
Gamut: The range of colors that a printer can produce.
Ghosting: A term that refers to components of an image that are intended to be on top of each
other (or adjacent), but are offset.
Gradient: A smooth transition between one color shade, and the next. A continuous tone image
requires a smooth gradient for all its tonal shifts.
Grainy: A breakdown of the “illusion of continuous tone”. A printed image that does not have
smooth tonal transition, and sharp detail.
Head Angular Adjustment: A term that refers to a mechanical print head alignment that ensures that an ink jet’s print heads
nozzles are on the same vertical plane. (Also known as the B head slant or the C head slant.) The
head is rotated until it is vertically linear.

Glossary Printer Component, Software Item, LCD Display, Printer Button Page 340.
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Head Gap Adjustment: An electronic print head adjustment that ensures that the printer knows the exact distance between
nozzle sets on separate heads. Also known as Head L/R and Uni-Di...

Head ID: The calibration value written on the print head that allows the printers electronics to
compensate for the print heads “personality” (inaccuracies).
Head Linear Adjustment: A mechanical print head alignment that ensures that on a two-head ink jet printer that all the noz-
zles are on the same horizontal plane. (Also known as Head Height and BC Head Slant.) The right
head is moved in relation to the left head.

Home Position: The print head’s horizontal reference position, as determined by the Home Position
Sensor
Horizontal Banding: An image defect that extends from the left, to the right margin (parallel to the direction
of print head movement). The defect could be a lighter or darker “band” than is
intended. It usually repeats, with the same interval, from the top margin to the bot-
tom.).
Horizontal Over-lap: A type of horizontal banding, where multiple print head passes overlap while printing.
The banding looks darker than the intended image. Multiple passes of the print head
should place ink on the paper next to, but not on top of earlier passes.

Glossary Printer Component, Software Item, LCD Display, Printer Button Page 341.
Pro 11880 Field Repair Guide 9/27/10

Horizontal Under-lap: A type of horizontal banding, where multiple print head passes have a space
between them. The banding looks lighter than the intended image. Multiple passes of
the print head should place ink on the paper exactly next to earlier passes with no
space in between.
Illusion of Continuous Tone. A term that refers to “fooling” the human eye into perceiving a dot matrix image as a
photograph (continuous tone image). Epson ink jet printers are not continuous tone
printers. However, when working properly, their printed images fool the human eye
into seeing continuous tone transitions
Ink Color Contamination: The intended color of the ink supply has been altered.
Ink Impurities: Foreign objects in the ink supply.
Margin Shift: A term that refers to an image with irregular right and left side margins.
Mechanical Alignments: Printer adjustments, that requires physically moving parts of the mechanism.
Media: The surface that is being printed on, usually paper.
Metamerism: The different appearance of colors caused by different light sources and viewing
angles
Micro Weave: The way an Epson Ink Jet printer interlaces (weaves) bands of and image during
printing.
Moiré Pattern: A repetitive pattern, within an image, which is not intended. I can appear like a pais-
ley or herringbone pattern.
Over Saturation: Too much ink has been applied to the printable surface for the media to support.
Paint Brush Effect: Something horizontally across the printed surface, that was not intended. Usually
caused by an ink soaked fiber hanging off the print head.
Pigment Ink: Ink that deposits colored particles (pigment) on the printed surface to create an
image. It is more durable than dye based ink, but does not have as wide a color
range (gamut).

Glossary Printer Component, Software Item, LCD Display, Printer Button Page 342.
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Pixilated: An image quality issue that is caused by a low-resolution image printed at high reso-
lution.
Platen Gap: The distance between the print head, and the printable surface.
Rippling: A term that refers to a condition caused by over saturated paper warping.
Saturation: The amount of ink applied to the printed surface.
Screening: The dot pattern placed on the printed surface to create and image. Also known as
dithering.
Skew: Crooked paper in the printer.
Smear: An image that has been rubbed by something, causing it to be deformed, or
smeared. The direction or any repetition of the smear should be noted.
Smudge: Something on the printed surface, that was not intended. Usually transferred to the
page because of contact with a dirty roller or the print head. Any repetition should be
noted and measured.
Sublimation Ink: Ink that is first printed on thermal transfer media, and then transferred using heat to
another surface.
Sympathetic Nozzle: A nozzle that is not intended to fire, firing in conjunction with an intended nozzle.
Tone: The specific shade of a color.
Under Saturation: Not enough ink has been applied to the printable surface to properly saturate the
media.
UN-sharp: “Fuzzy “qualities in an image usually caused by too much dot gain.
Vertical Banding, Irregular: Vertical bands perpendicular to the direction of print head movement, that are not lin-
ear. Usually created by paper “rippling”, caused by over saturation.

Glossary Printer Component, Software Item, LCD Display, Printer Button Page 343.
Pro 11880 Field Repair Guide 9/27/10

Vertical Banding, Linear: An image defect that extends from the top, to the bottom margin (perpendicular to the
direction of print head movement). It usually repeats, with the same interval, from the
left margin to the right.
White Specks: A term that indicates that the intended image has small missing areas where no ink
has been deposited.

Glossary Printer Component, Software Item, LCD Display, Printer Button Page 344.
Pro 11880 Field Repair Guide 9/27/10

Ink Draining Procedure

Note: This procedure requires 9 Draining Cartridges
Part # 1456361 (for a set of 9 Draining Cartridges)
Note: This procedure requires a new Maintenance Tank
Sales Part # C12C890191
Note: Each step of this procedure must be followed exactly for the procedure to work.

1. Install New Maintenance Tank.

2. Remove any paper that might be loaded.

3. Turn on the Printer in ServiceMan Mode.

3.1 Press and hold the Down, Right, and Pause buttons, and turn on the Printer.
3.2 The Printer will display SELF TESTING.

4. Press the Enter button to enter the SELF TESTING menu.

5. Navigate to the Print Head Exchange menu, and press the Menu button.

6. Navigate to Drain, and press the Menu button.

6.1 The Printer will display PRESS INK COVER OPEN BUTTON AND INSTALL DRAIN CARTRIDGE.

7. Install the 9 Draining Cartridge.

7.1 Open the Right and Left Ink Covers.
7.1.1 The Printer will display INK CARTRIDGE ERROR: PLEASE INSTALL THE CORRECT
CARTRIDGE.
7.1 Remove the 9 Ink Cartridges.

Ink Draining Procedure Printer Component, Software Item, LCD Display, Printer Button Page 345.
Pro 11880 Field Repair Guide 9/27/10

7.2 Install the 9 Draining Cartridges.

7.2.1 The Printer will display INKCOVER OPEN: CLOSE RIGHT AND LEFT INK COVERS.

8. Close the Right and Left Ink Covers.

8.1 The Printer will display Please Wait

9. The Printer will pressurize the Ink System.

10. the Printer will display Draining (nn)% Please Wait

10.1 The Printer will evacuate the ink (Approximately 20 minutes).

11. The Printer will set the Ink Charge Flag.

11.1 The next time that the Printer is turned on, with ink installed, it will perform an “Ink Charge” (Prime)

12. The Printer will display REMOVAL ALL DRAIN CARTRIDE AND TURN OFF PRINTER.
12.1 Remove 9 Draining Cartridges.
12.2 Turn off the Printer..

Ink Draining Procedure Printer Component, Software Item, LCD Display, Printer Button Page 346.
Pro 11880 Field Repair Guide 9/27/10

Prime, On or Off
Prime, Initial Fill, and Charge mean the same thing. They all refer to filling the Ink System with ink.
Controlling the Prime function requires Setting, or Resetting the Init.Fill Flag.

Init.Fill: Reset = The Printer is already primed.

Init.Fill: Set = the Printer will prime the next time it is turned on.
1. Press and hold the Down, Right, and Enter buttons and turn on the Printer (Self Testing mode).

2. Using the Down button, navigate to the Parameter menu, and press the Right button.

3. Using the Down button, navigate to the Update menu, and press the Right button.

4. Using the Down button, navigate to the InkParameter menu, and press the Right button
Note: the Printer will always display SET. This does not mean that the Init.Fill Flag is SET.
4.1 Change to Reset, and press the Enter button, to turn off the Prime routine.
4.1.1 The Printer will display Update Param?
4.1.2 Press the Enter button.
4.2 Change to Set, and press the Enter button, to start a Prime routine.
4.2.1 The Printer will display Update Param?
4.2.2 Press the Enter button.

Prime, On or Off Printer Component, Software Item, LCD Display, Printer Button Page 347.
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Revision History
September 27, 2010
1. The Firmware History chapter was updated.

June 8, 2010
1. The ServProg.exe chapter located in the Utility section was modified to reflect the change in utility
security policy. Servprog.exe is no longer ASI enabled, and is available for download on
Epson Insider.

2. A chapter titled RIP/Ethernet Issue was added to the Troubleshooting Section.

3. The Ethernet Firmware History chapter was updated.

4. The Printer Firmware History chapter was updated.

November 6, 2009
1. The Printer Firmware History chapter was updated.

2. The Printer Firmware History chapter was updated.

August 25, 2009

1. A chapter titled 1800 error was added.

2. A chapter titled Firmware History (Ethernet) was addded.

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October 16, 2008

1. The Firmware History chapter was updated

September 12, 2008

1. The Ink Bay (Left Chapter) was updated.

2. The Ink Bay (Right Chapter) was updated.

May 1, 2008
1. An Ink Draining chapter was added to the Reference section.

2. The Firmware History chapter was updated.

3. A CSIC Contact Picture chapter was added.

4. A Sub Boad D Picture chapter was added.

5. A chapter titled Ink Cartridge Error: Replace Ink Cartridge was added to the Troubleshooting
section.

6. A Chapter titled Ink Bay Removal (Left) was added.

7. A Chapter titled Ink Bay Removal (Right) was added.

8. The Chapter titled Cleaning Unit Installation was modified to add directions on how to check the
new Cleaning Unit for proper Tube routing.

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9. The Troubleshooting chapter was modified to explain the 1800 error code repair procedure.

10. A Chapter titled Take Up Reel Installation was added.

February 12, 2008

1. The Cover (Right Side) Removal chapter was modified to include removal of the Paper Release
Lever Handle.

2. A chapter titled Paper Sensor Error was added to the Troubleshooting section.

3. The Main Board Installation Chapter was modified to include information about the “Clear NVRAM”
message.

December 5, 2007
1. The Head Rank Chapter located in the Adjustment section was modified to explain how to read
and enter the Head Rank properly.

2. Various chapters were updated to add additional instructions and explanations.

3. Various syntax and spelling errors were corrected.

October 24, 2007

1. Various chapters were updated to add addtional instructions.

October 19, 2007

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Initial Release

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Sensors, Motors, Solenoids, and Fans

1.

Home Position Sensors: Carriage HP Sensor (Detects the Home Position of the
Carriage Mechanism)
Platen Gap HP Sensor (Detects platen gap home posi-
tion)
Pump Valve HP Sensor (Detects the positon of the
Suction Valves)
Cap Home Position Sensor (detects the home position
of the Cap Assembly)
Maintenance/Waste Ink Tank Sensor Waste Ink CSIC (MainteTank)(qty-3)
Ink Cartridge Sensors: CSIC’s (Customer Satisfaction Ink Cartridge (qty-9)
Left and Right Ink Cover Sensor (qty2) (InkCvr)
(Detects open and closed for the Ink Covers)
Left and Right Ink Button (qty2) (Ink Button)
Encoders: Carriage Encoder (CR Encoder)(Carriage position and
dot timing)
Paper Feed Encoder (PF Encoder) (Paper advance
timing).
Pressure Pump Encoder (qty-3) (Detects the rotation of
the Pressure Pump Motors)

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Paper Sensors: RearAD (RearAD) Detects the trailing edge of paper

EdgeAD(detects paper width and leading edge)
Paper Thickness Sensor (Paper Thick)(2 Sensors)
(Detects paper thickness and Paper
Release Mechanism open or closed)
Paper Slack Sensor (Auto Reel Sens.)(Turns on the
Auto Take Up Reel)
Safety Sensors: Left and Right Front Cover Sensor
(qty2)(Cover)(Detects Front Cover open and closed)
Auto Alignment Sensors: Ink Mark Sensor (Reads bar code, Auto alignments)
Pressure Sensor Ink System Pressure Sensor (Ink Press) (Detects the
Ink System pressure)
Temperature Sensors: Head Temperature Sensor (Head Temp)(Detects the
temperature of the Head Driver Heat Sink)
Head Driver Temperature Sensor (Drv. Temp)(Detects
the temperature of the Print
Head Nozzle Plate)

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2.

Motors Carriage Motor: Moves the Carriage Assembly.

Paper Feed Motor: Moves the Paper Feed Roller
Pump Motor: (Pump Motor) Runs the Cleaning Pump,
switches the Pump Valves
Pressure Pump Motor: (qty. 3)(Ink Press Motor) (Runs
the Ink System Pressure
Pump)
Auto Platen Gap Motor (Sets the platen gap)
Cap Assemby Motor (Cap Motor)(Moves the Cap
Assembly)
Take Up Reel Motor (Auto Reel Motor) (Moves the
Auto Take Up Reel)
Solenoids Cutter Solenoid: (Cutter Sol) (Cuts media)
Paper Release Lock Solenoid (LeverLock Sol.)
(Locks the Paper Release Lever)
Left and Right Ink Cover Lock Solenoid (InkCover
Sol) (Releases the Ink Covers)
Fans Head Drive Cooling Fan (Head Drv) (Cools the Print
Head Driver Transistors)
Paper Suction Fans: (qty. 4)(Paper 1, Paper 2, Paper
3) (Creates suction to hold down the media)

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Service Tools

Service Part Number Description

1047746 1000mm Scale (meter stick)
1057723 Kimoto Micro Trace #300, A-3
1080614 Grease G-26 (40GR)
1424364 Paper Thickness Sensor Position Jig
1456361 Draining Cartridge (qty-1) 9 required to drain the Printer
1456362 Cleaning Cartridge (qty-1) 9 required to clean the Printer
1482236 Cutter Position Jig
1482237 AID PG Adjustment Jig
1482238 Ink Mark Sensor Position Jig 2.5 - 3.1
1482239 Ink Mark Sensor Position Jig 2.8

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Stress Test (Test Image)

Purpose:
The Printer Stress Test was designed to amplify any print quality issues. It is for diagnosis purposes only. It never
looks perfect. There is always some horizontal and vertical banding.

Use:
1. Use it to compare Non-Epson Drivers against the Epson Driver.

2. Use it to look for image quality variances across the entire printable area of the printer.

Is the vertical banding consistent across the entire image?

Is the horizontal banding consistent across the entire image?
Is the density consistent across the entire image?
If the answer to any of the above questions is no, Contact Epson. It may be
a parallelism issue.

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Utilities

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Adjustment Wizard2
Note: AdjWiz2.exe is no longer an ASI enabled service utility. It is available for download on Epson
Insider.
Note: The Adjustment Wizard is the utility that enables electronic and mechanical alignments of the Pro
11880.
Note: The Adjustment Wizard will work when the Printer is in “Ready” mode, or in SERVICEMAN MODE.
Note: Serviceman Mode will allow the Adjustment Wizard to function with the Printer, when the Printer
is in an error condition.

1. Ensure that the Pro 11880 Printer Driver and Status Monitor 3 is installed on the system that will
be running the Adjustment Wizard2.
1.1 Verify that the Driver and Status Monitor 3 are functional, by opening the Driver and verifiying that Status
Monitor 3 can report on ink levels.

2. Create a folder and copy the Adjustment Wizard 2 files into it.

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3. Double Click on Adjwiz2 to start the utility.

4.

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5. Pick the correct printer driver/port, Individual, and click Start.

Individual
Printer Driver and Port.

Start

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6. The utility will look like this.

7. Double click on the individual line items to perform each adjustment.

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FWUpdate.exe
Note: FWUpdate.exe is used to copy Firmware to the Printer and works without the printer driver being
installed.

1. Double Click on the FWUpdate.exe utility Icon.

Double Click on this Icon.

2. The utility will open and look like this.

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3. Choose a Port/Printer.

1. Click on the Down Arrow to open

up the list of Ports.

2. Select the Port that is connected

to the Printer that requires firm-

4. Click on Browse and navigate to the Firmware File to be uploaded to the Printer.

Click on Browse.

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5. Select the correct Firmware File.

1. Select the correct Firmware File.

2. Click on OK.

6. Click on Send to upload the Firmware to the Printer.

Click on Send to upload the Firmware.

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7. The utility will display this, click on Ok.

Click on OK

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NVRAM.EXE
Note: NVRAM.EXE is the utility that enables the backup and re-installation of parameters (settings),
necessary when exchanging the Main Board of a Pro 11880.
Note: The Adjustment Wizard will only run on a computer that has been registered with Epson.

Installation:
1. Ensure that the appropriate Printer Driver and Status Monitor 3 is installed on the system that
will be running the NVRAM.EXE.

2. Create a folder and copy the NVRAM.EXE files into it.

3. Double Click on NVRAM to start the utility.

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4. The license screen will be displayed.

Click on OK.

5. Place the Printer in Parameter Backup and Restore Mode

5.0.1 Release the Paper Lever, disengage 9 Ink Cartridges, remove 3 Maintenance Tank, hold the
Down, Right, and Pause buttons and turn on the Printer. The Printer will display MENU: SELF
TESTING.
Note: Parameter Backup can also be performed in F/W Download mode (hold the UP Arrow , Down

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Arrow , Left Arrow , and Right Arrow at Power on.

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Parameter Backup

1. Pick the appropriate printer driver.

The port that the driver is associated

with, will be displayed.

3.Click on Get Information.

The utility will display this, until it is fin-

ished transferring data.

4. Click on Save to save the parame-

ters, and assign the file a name.

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Parameter Backup (Continued)

The Printer’s serial number will be dis-

played when the parameters are trans-
ferred to the computer.

4. Click on Save to save the parameters.

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Parameter Backup (Continued)

The Printer’s serial number will be

assigned as the default file name.

5. Click on Save to save the parameters.

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Parameter Backup (Continued)

5. Click on Close to finish.

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Parameter Restore
Note: Parameter Restore can not be performed in F/W Download mode.

1. Pick the appropriate printer driver.

The port that the driver is associated

with, will be displayed.

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Parameter Restore (Continued).

2. Select the parameter file to be

restored.

3. Click on Open to open the file.

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Parameter Restore (Continued)

4.Click on Write to send the

parameters to the Printer.

The utility will display this screen while it is

transmitting the parameters to the Printer.

Do not turn the printer off until the utility is

done transferring data.

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Parameter Restore (Continued)

5.Click on OK.

5.Click on Exit to finish.

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