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Strongly Agree

The document surveys customers of a retail store on their assessment of the store's service quality, trust in employees, commitment to the relationship, customer loyalty, strength of the relationship with employees and the store, and quality of the relationship with employees and the store.

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Nahidul Islam IU
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44 views1 page

Strongly Agree

The document surveys customers of a retail store on their assessment of the store's service quality, trust in employees, commitment to the relationship, customer loyalty, strength of the relationship with employees and the store, and quality of the relationship with employees and the store.

Uploaded by

Nahidul Islam IU
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Strongly agree =1, Agree = 2, Neutral = 3, Disagree = 4, strongly Disagree = 5

Particulars 1 2 3 4 5
Has an excellent overall service
Service
quality

Has a service of very high quality


Provides a high standard of service
Delivers superior service in every way
The employees of retail store R can be trusted at all
Trust

times.
Retail store R can be counted on to do what is right
The employees of retail store R have high integrity
I am very committed to maintain my relationship with
Commitment

the employees of retail store R.


My relationship with the employees of retail store R is
very important to me
I plan to maintain my relationship with the employees
of retail store R
I say positive things about retail store R to other
people
Customer loyalty

I recommend retail store R to someone who seeks my


advice.
I encourage friends and relatives to shop at retail store
R
I consider retail store R my first choice in the next few
years
What is your overall assessment of the strength of your
Relationship strength

relationship with the employees at retail store R?


How strong would you like the strength of your
relationship with the employees at retail store R to be?
What is your overall assessment of the strength of your
relationship with retail store R?
How strong would you like the strength of your
relationship with retail store R to be?
What is your overall assessment of the quality of your
Relationship

relationship with the employees at retail store R?


quality

What is your overall assessment of the quality of your


relationship with retail store R?

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