INSTALLATION GUIDE AND OWNER’S

MANUAL
“SINGLE POINT”, “FLOW CONTROLLED” and “THERMOSTATIC”
ELECTRIC INSTANTANEOUS WATER HEATERS
BEFORE ATTEMPTING ANY INSTALLATION, MODIFICATION OR SERVICE OF THIS
HEATER, MAKE SURE THE ELECTRICAL POWER IS DISCONNECTED.

Read and understand these instructions thoroughly before attempting the installation or service of this
water heater. Failure to follow these instructions can result in serious injury, death and/or property
damage. The warranty of this water heater will depend upon the proper installation according to these
instructions. Some heaters come supplied with separate faucet aerators. If supplied, the aerator must
be installed in the faucet for optimum performance. This heater must be used to heat water only and
be in a location where it is not subject to freezing temperatures. The manufacturer is not liable for any
damages resulting from improper installation or misuse.

This installation must conform to the latest requirements of the National Electrical Code and all
applicable state and local codes. This information is available through your local authorities. You must
understand these requirements before beginning this installation.

This unit is not required by UL 499 to have a Temperature and Pressure relief valve (T&P). You should
check with local codes to find out if one is required. If it is, it must be installed in the outlet hot water
pipe between the heater and the isolation valve.

IMPORTANT SAFETY INSTRUCTIONS

When using this electrical equipment, basic safety precautions should always be followed, including the
following:

READ AND FOLLOW ALL INSTRUCTIONS

A green terminal (or a wire connector marked “G”, “GR, “Ground”, or “GROUNDING”) is provided within
the control box. To reduce the risk of electric shock, connect this terminal or connector to the
grounding terminal of the electric service or supply panel with a continuous copper wire in accordance
with your local electrical code.

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 (Canadian Installations Only) Connect only to a circuit protected by a Class A
ground fault circuit interrupter. Attention: Brancher uniquement à un circuit protégé par un disjoncteur
de fuite de terre de Classe A.

(Canadian Installations Only) Do not install in a bath enclosure or shower stall or

connect to a salt-regenerated water softener or a water supply of salt water. Attention: Ne pas installer
dans une baignoire ou une cabine de douche et ne pas brancher à un adoucisseur d’eau régénéré avec
du sel ou à un approvisionnement en eau salée.

(Canadian Installations Only) Use copper conductors only. Use bonding conductor in accordance with
the Canadian Electrical Code Part I. Utilisez dez conducteurs en cuive uniquement. Utilisez des
conducteurs de mize à la masse conformement au Code Canadien de L’Électricité, Partie I.

SAVE THESE INSTRUCTIONS

GENERAL
The Eemax “Single Point” or “SP”, “ Flow Controlled” or “EX” and “Thermostatic” or “EX-T” heaters will
provide optimum performance and energy savings when located under the sink and as close as possible
to the point of hot water use. For best performance the heater should be BELOW the point of use.
Failure to do so may void the warranty. Contact your Eemax representative for further information.

“Single Point” heaters and “Flow Controlled” heaters are to be plumbed to a cold water source ONLY
and heat it with a temperature rise at flow rates as shown on the table on page 10.

“Thermostatic” heaters are the only heaters of the three outlined in this manual which have
thermostatic control. “Thermostatic” heaters accept cold or preheated water and heat it to
temperatures suitable for normal domestic usage up to a maximum of 140 degrees F. With the “S”
option, they can be used as a temperature booster for sanitation applications sometimes required for
dishwashers in commercial kitchens. Units built with the “ML” option are factory-set to a maximum
temperature of 110°F (range 80° F - 110° F) and are recommended for hand washing applications. The
“ML” option is an excellent choice for supplying hot water to sensor-type or metering faucets.

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 This heater must be installed in a location where it is not subject
to freezing temperatures.

1) MOUNTING THE UNIT TO THE WALL

1) The heater should be mounted “under the sink” as close to the point of use as possible. “Single
Point” will have the brass fittings on the top pointing “up”. “Flow Controlled” and “Thermostatic” will
have the fittings on the bottom pointing “down”.

2) The fittings must be pointed in

the vertical direction and be at
least 16 inches below the level of
the hot water faucet. Make sure
to leave a minimum of 8 inches
service clearance at the end
OPPOSITE the fittings.

3) Remove the cover and fasten to

the wall using the four mounting
holes at each corner of the back
plate. Make sure the “UP” arrow
on the circuit board is facing “UP”.
Replace the cover.

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 2) PLUMBING HOOK-UP
The heater is supplied with brass compression fittings that are compatible with either copper or plastic
pipe. “Single Point” has 3/8” fittings. Both “Flow Controlled” and “Thermostatic” units have ½” fittings.
Make sure these fittings are used for this installation. Contact your Eemax representative for further
information.

NEVER SUBSTITUTE THREADED PIPE FITTINGS USING PIPE DOPE OR TEFLON TAPE
AND NEVER SOLDER ANY PIPE CONNECTIONS WHILE ATTACHED TO THIS HEATER BECAUSE DAMAGE
TO THE HEATER WILL RESULT. DOING THIS WILL VOID THE WARRANTY.

Eemax strongly recommends that the heater be supplied directly from the main cold water line when
possible. This helps to avoid a potential water flow interruption to the heater which could lead to a
failure of the heating element.

For optimum performance, we recommend the use of isolation valves (full flow ball type) on the inlet
and outlet pipes.

1) The heater’s cold water INLET is on the

“RIGHT” and the hot water OUTLET is on the
“LEFT”. Install full flow ball valves to the inlet
and outlet pipes and run water through the inlet
pipe into a bucket to purge it of any debris.
Close the inlet ball valve.

2) Make sure the inlet filter screen is present in

the inlet fitting and the inlet and outlet pipes
are correctly aligned with the heater
connections to minimize stress on the heater.

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3) Remove the cover. Connect the pre-assembled
inlet and outlet pipes to the heater and fully open
the inlet and outlet ball valves. Check for water
leaks. If a leak is at a compression fitting, slowly
tighten the compression nut until it stops. Replace
the cover.

4) Open the hot water faucet and run the water a

minute or two until the flow is continuous and free
of air pockets. Close the faucet and install the
aerator (if supplied). * Failure to install aerator (if
supplied) will result in lower-than-expected heater
performance.

*ML Thermostatic models are designed to deliver a

flow of 0.5 GPM to each lavatory. Please install the
supplied aerators to ensure maximum heating
performance.

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 3) ELECTRICAL HOOK-UP

BEFORE BEGINNING ANY WORK ON THIS INSTALLATION, BE SURE THAT THE

ELECTRICAL BREAKER IS “OFF” AND THAT ALL MOUNTING AND PLUMBING WORK HAS BEEN
COMPLETED PER THESE INSTRUCTIONS.

This heater must have its own independent circuit using insulated, UL listed, 2 wire cable (2 wire plus
ground) of the appropriate size suitable for up to 75 degree C and protected by the correctly rated
circuit breaker. Refer to the chart on page 7.

1) Power cable entry to the heater should be

made through one of the “knock-out” holes
located on the back plate or top/bottom ends of
the unit. Use the appropriate strain relief fitting.

2) The power leads are to be secured to the L1

and L2 or L and N connectors on the terminal
block or relay. The ground lead is to be secured
to the GND connector on the block or the green
ground wire with the wire nut.

FAILURE TO GROUND THE SYSTEM MAY RESULT IN SERIOUS INJURY, DEATH

AND/OR PROPERTY DAMAGE.

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3) Leave the breaker in the “OFF” position. Proceed
to the next section:

COMMISSIONING THE HEATER

ELECTRICAL SPECIFICATIONS:

"SINGLE "FLOW WIRE

POINT" CONTROLLED" "THERMOSTATIC" SIZE
MODEL MODEL MODEL VOLTS kW AMPS AWG
SP2412 n/a n/a 120 2.4 20.0 10
n/a EX2412 EX2412T 120 2.4 20.0 12
SP3012 EX3012 EX3012T 120 3.0 25.0 10
SP3512 EX3512 EX3512T 120 3.5 29.2 10
SP3208 EX3208 EX3208T 208 3.0 14.4 14
SP4208 EX4208 EX4208T 208 4.1 19.7 12
SP8208 EX8208 EX8208T 208 8.3 40.0 8
SP35 EX35 EX35T 240* 3.5 14.6 14
SP48 EX48 EX48T 240* 4.8 20.0 10
SP55 EX55 EX55T 240* 5.5 22.9 10
SP65 EX65 EX65T 240* 6.5 27.0 10
SP75 EX75 EX75T 240* 7.5 32.0 8
SP95 EX95 EX95T 240* 9.5 40.0 8
n/a n/a EX012240T 240* 11.5 48.0 6
SP3277 EX3277 EX3277T 277 3.0 10.8 14
SP4277 EX4277 EX4277T 277 4.1 14.8 14
SP60 EX60 EX60T 277 6.0 22.0 10
SP80 EX80 EX80T 277 8.0 29.0 8
SP90 EX90 EX90T 277 9.0 33.0 8
SP100 EX100 EX100T 277 10.0 36.0 8

* 240V units can be used on 208V with 25% reduced temperature output.

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 4) COMMISSIONING THE HEATER

BEFORE SWITCHING THE ELECTRICAL BREAKER “ON”, MAKE SURE THE INLET AND
OUTLET BALL VALVES ARE FULLY OPEN AND WATER IS FLOWING THROUGH THE HOT WATER FAUCET
FOR A MINUTE OR TWO UNTIL THE FLOW IS CONTINUOUS AND FREE FROM AIR POCKETS. DO NOT
SWITCH THE BREAKER “ON” IF THERE IS A POSSIBILITY THE WATER IN THE HEATER IS FROZEN.

1) Make sure water is flowing through the faucet.

2) Switch “ON” the electric power supply at the breaker.

3) The power indicator light on the circuit board should

come “ON” after a delay of a few seconds.

4) Check the performance of the flow switch by opening

and closing the OUTLET BALL VALVE a few times. Keep
the INLET BALL VALVE fully “OPEN”. The power
indicator light should be “ON” ONLY when water is
flowing through the heater. Return the outlet valve to
the fully “OPEN” position.

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 5) SETTING THE TEMPERATURE
At this point, the water temperature may not be
very hot. Using the OUTLET BALL VALVE, slowly
reduce water flow until the desired temperature is
achieved. Always keep the INLET BALL VALVE fully
“OPEN”. NEVER RESTRICT THE WATER FLOW
USING THE INLET VALVE. The temperature is
proportional to the flow through the heater; the
lower the flow, the higher the temperature and
vice versa.

If water flow is TOO HOT follow the instructions below according to what model Eemax heater you have:
”Single Point/Flow Controlled” or “Thermostatic”.

“Single Point” and “Flow Controlled” heaters have “Thermostatic” heaters have a circuit board that
a circuit board that looks like this: looks like this:

These heaters have no

controls on the circuit
board to turn the
temperature of the
water DOWN.

Volume of water through these heaters is the way The thin blue temperature adjustment shaft in the
maximum temperature is controlled. If the outlet upper left corner controls the maximum
valve is adjusted to less than wide-open, open it temperature of the water. If the water is too hot:
up to maximum flow. You may have to change the turn the temperature adjustment shaft counter-
faucet aerator to a larger size (0.5 GPM to 1 GPM, clockwise about 1/8 of a turn and wait 15-20
for example) to reduce temperature. seconds. If the temperature remains too hot,
repeat this step until the desired temperature is
achieved.

Congratulations !
Your Eemax tankless electric water heater is fully installed and ready for use!

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 TEMPERATURE RISE AT SPECIFIED FLOW RATE, DEGREES F:

"SINGLE "FLOW
POINT" CONTROLLED" "THERMOSTATIC"
0.5 GPM 1.0 1.5 2.0 2.5
MODEL MODEL MODEL ** GPM GPM GPM GPM
SP2412 EX2412 EX2412T 33 16 11 8 6
SP3012 EX3012 EX3012T 41 20 14 10 8
SP3512 EX3512 EX3512T 48 24 16 12 9
SP3208 EX3208 EX3208T 41 20 14 10 8
SP4208 EX4208 EX4208T 56 28 19 14 11
SP8208 EX8208 EX8208T * 57 38 28 14
SP35 EX35 EX35T 48 24 16 12 9
SP48 EX48 EX48T 65 32 21 16 13
SP55 EX55 EX55T 75 38 25 19 15
SP65 EX65 EX65T * 44 30 22 18
SP75 EX75 EX75T * 51 34 26 20
SP95 EX95 EX95T * 65 43 32 26
n/a n/a EX012240T * 73 52 39 31
SP3277 EX3277 EX3277T 41 21 14 10 8
SP4277 EX4277 EX4277T 56 28 19 14 11
SP60 EX60 EX60T * 41 27 20 15
SP80 EX80 EX80T * 55 36 27 22
SP90 EX90 EX90T * 61 41 31 26
SP100 EX100 EX100T * 68 46 34 27

* Not enough water flow to activate the heater.

** “THERMOSTATIC” T ML (3.5kW – 11.5kW ) have 0.3 GPM

10
 BASIC TROUBLESHOOTING

SYMPTOM: NO HEAT AND THE POWER INDICATOR LIGHT ON THE CIRCUITBOARD IS “OFF”.

1) Verify the heater is mounted to the wall correctly. “Single Point” has the brass fittings pointed
“UP”. “Flow Controlled” and “Thermostatic” have the fittings pointed “DOWN”.
2) Verify it is plumbed correctly. The cold water INLET is on the “RIGHT” and the hot water OUTLET
is on the “LEFT”.
3) No electrical power to the heater. Switch the breaker “ON”.
4) Incorrect power supply. Make sure the heater is connected to the voltage specified on the rating
label on the front cover.
5) Not enough water flow through the heater to turn the heating element “ON”. Check the inlet and
outlet ball valves to make sure they are open. Also check the inlet filter screen inside the inlet
fitting to make sure it is not plugged (see page 4). Clean or replace the aerator at the faucet.

6) Still NO HEAT? Contact Eemax. Call 203-267-7890 or 800-543-6163.

SYMPTOM: NO HEAT, LOW OR INCONSISTENT TEMPERATURE WITH INDICATOR LIGHT “ON”.

1) Water flow is too high. Reduce the water flow by slowly closing the OUTLET ball valve.
2) Incorrect power supply. Make sure the heater is connected to the voltage supply specified on the
rating label on the front cover.
3) Electrical heating element is burned out. Turn off electrical power by switching the breaker “OFF”.
Use an ohmmeter to test the resistance across the two threaded terminals at the end of the
element. The resistance varies, depending on the model of the heater, but should be less than
30 ohms. If it is much greater or fluctuating, contact Eemax for a replacement element cartridge.

If you need any assistance from our Technical Service Department, make sure you can identify this water
heater by having the model no:____________________ and serial number:_____________________.

Call 203-267-7890 or toll free: 800-543-6163.

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PERIODIC MAINTENANCE

This heater is designed for many years of care free use. In order to maintain consistent water flow, it
may be necessary to periodically clean the faucet aerator or the filter screen located in the brass inlet
fitting at the heater.

PART NUMBERS FOR FITTINGS, AERATORS AND AERATOR ADAPTORS

COMPRESSION FITTINGS: AERATORS:

3/8" NUT EX68B 0.5 GPM EX0061-0.5AER
3/8" SLEEVE EX68C 1.0 GPM EX0061-1.0AER
5/8" NUT for ½” pipe EX17
5/8" SLEEVE for ½” pipe EX16

AERATOR ADAPTORS:
MALE 13/16"-27 X MALE 55/64"-27 EX61-339
FEMALE 3/4"-27 X MALE 55/64"-27 EX61-341
FEMALE 13/16"-24 X MALE 55/64"-27 EX61-349
MALE 15/16"-27 X MALE 55/64"-27 EX61-336
MALE 11/16"-27 X MALE 55/64"-27 EX60-344
MALE M24X1/FEMALE M22X1 X MALE 55/64"-27 EX61-387

If you need any assistance from our Technical Service Department, make sure you can identify this water
heater by having the model no:____________________ and serial number:_____________________.

Call 203-267-7890 or toll free: 800-543-6163.

Eemax Inc., 400 Captain Neville Drive, Waterbury, CT 06705

Tel: 800-543-6163, 203-267-7890, Fax: 203-267-7975, email: info@eemaxinc.com

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 REPAIR PARTS FOR “SINGLE POINT” AND “FLOW CONTROLLED” UNITS

CONTROL BOARD

EMERGENCY CUT OFF

RELAY

HEATING CHAMBER
(not available as a repair part)

ELEMENT CARTRIDGE (pictured

below) INSTALLS INSIDE
HEATING CHAMBER

“FLOW
“SINGLE POINT” CONTROLLED” ELEMENT CONTROL EMERGENCY
MODEL MODEL CARTRIDGE BOARD RELAY CUT OFF
SP2412 EX2412 EX610 EX0183DL-30 EX250B EX278A
SP3012 EX3012 EX480 EX0183DL-30 EX250B EX278A
SP3512 EX3512 EX410 EX0183DL-30 EX250B EX278A
SP3208 EX3208 EX1440 EX0183DL-30 EX254B EX278A
SP4208 EX4208 EX1050 EX0183DL-30 EX254B EX278A
SP8208 EX8208 EX520 EX0183DL-40 EX255B EX278A
SP35 EX35 EX1650 EX0183DL-30 EX254 EX278A
SP48 EX48 EX1200 EX0183DL-30 EX254 EX278A
SP55 EX55 EX1050 EX0183DL-30 EX254 EX278A
SP65 EX65 EX890 EX0183DL-30 EX254 EX278A
SP75 EX75 EX770 EX0183DL-40 EX255B EX278A
SP95 EX95 EX630 EX0183DL-40 EX255B EX278A
SP3277 EX3277 EX260 EX0183DL-30 EX251B EX278A
SP4277 EX4277 EX1870 EX0183DL-30 EX251B EX278A
SP60 EX60 EX1280 EX0183DL-30 EX251B EX278A
SP80 EX80 EX960 EX0183DL-30 EX251B EX278A
SP90 EX90 EX850 EX0183DL-40 EX253B EX278A
SP100 EX100 EX760 EX0183DL-40 EX253B EX278A

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 REPAIR PARTS FOR “THERMOSTATIC” UNITS

EMERGENCY CUT OFF

CONTROL BOARD

RELAY

HEATING CHAMBER
(not available as a repair part)

ELEMENT CARTRIDGE (pictured below)

INSTALLS INSIDE HEATING CHAMBER

ELEMENT CONTROL EMERGENCY

MODEL CARTRIDGE * BOARD ** RELAY CUT OFF ***
EX2412T EX610 EX284-120 EX259B EX278A
EX3012T EX480 EX284-120 EX259B EX278A
EX3512T EX410 EX284-120 EX259B EX278A
EX3208T EX1440 EX284AB-240 EX255B EX278A
EX4208T EX1050 EX284AB-240 EX255B EX278A
EX8208T EX520 EX284AB-240 EX255B EX278A
EX35T EX1650 EX284AB-240 EX255B EX278A
EX48T EX1200 EX284AB-240 EX255B EX278A
EX55T EX1050 EX284AB-240 EX255B EX278A
EX65T EX890 EX284AB-240 EX255B EX278A
EX75T EX770 EX284AB-240 EX255B EX278A
EX95T EX630 EX284AB-240 EX255B EX278A
EX012240T EX500 PRT EX284AB-240 EX1050-1 EX278A
EX3277T EX260 EX284AB-277 EX253B EX278A
EX4277T EX1870 EX284AB-277 EX253B EX278A
EX60T EX1280 EX284AB-277 EX253B EX278A
EX80T EX960 EX284AB-277 EX253B EX278A
EX90T EX850 EX284AB-277 EX253B EX278A
EX100T EX760 EX284AB-277 EX253B EX278A
* If heater has suffix “DI” order element with suffix “SS”
** If heater has the suffix “ML” order circuit board with suffix “ML”
*** If heater has suffix “EE” or “FS” temp below 90°f, use p/n EX278E
*** If heater has suffix “S” or “FS” temp above 140°f, use p/n EX278D

14
Eemax Inc., 400 Captain Neville Drive, Waterbury, CT 06705
Tel: 800-543-6163, 203-267-7890, Fax: 203-267-7975, email: info@eemaxinc.com

15
 Eemax CE Product Plan
Former Model
New Model No. Phase Modules Volts Watts
Number

SP002120CE SP2412 1 1 120 2.4kW

SP003120CE SP3012 1 1 120 3.0kW
SP004120CE SP3512 1 1 120 3.5kW
SP004240CE SP35 1 1 240 3.5kW
SP005240CE SP48 1 1 240 4.8kW
SP006240CE SP55 1 1 240 5.5kW
SP007240CE SP65 1 1 240 6.5kW
SP008240CE SP75 1 1 240 7.5kW
SP010240CE SP95 1 1 240 9.5kW
SP003220CE SP282* 1 1 220 2.8kW
SP004220CE SP332* 1 1 220 3.3kW
SP006220CE SP552* 1 1 220 5.5kW
SP007220CE SP662* 1 1 220 6.6kW
SP009220CE SP882* 1 1 220 8.8kW
EX004240CE EX35 1 1 240 3.5kW
EX005240CE EX48 1 1 240 4.8kW
EX006240CE EX55 1 1 240 5.5kW
EX007240CE EX65 1 1 240 6.5kW
EX008240CE EX75 1 1 240 7.5kW
EX010240CE EX95 1 1 240 9.5kW
EX003220CE EX282* 1 1 220 2.8kW
EX004220CE EX332* 1 1 220 3.3kW
EX006220CE EX552* 1 1 220 5.5kW
EX007220CE EX662* 1 1 220 6.6kW
EX009220CE EX882* 1 1 220 8.8kW
EM1015 Same* 1 1 230 1.50kW
EM1024 Same* 1 1 230 2.30kW
EM1637 Same* 1 1 230 3.68kW
EM1637SP Same* 1 1 230 3.68kW
EM2046 Same* 1 1 230 4.60kW
EM2557 Same* 1 1 230 5.75kW
EM2557SP Same* 1 1 230 5.75kW
EM3273 Same* 1 1 230 7.36kW
EM4092 Same* 1 1 230 9.20kW

Former
kW @ kW @
New Model No. Model Phase Modules
240v 220v
Number

EC004240CE EX332T 1 1 3.9 3.3

EC006240CE EX55T 1 1 5.5 4.6

EC007240CE EX65T 1 1 6.5 5.5

EC008240CE EX75T 1 1 7.5 6.3

EC010240CE EX95T 1 1 9.5 8.0

EC012240CE EX012240T 1 1 11.5 9.7

For repair parts, see pages 13 and 14. PRESSURE

*Contact Eemax directly. 175 kPa min
1034 kPa max

16 EX07200-13 Rev E 2019-04