STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN

(NATIONAL OCCUPATIONAL SKILL STANDARD)

STANDARD PRACTICE & STANDARD CONTENT

FOR

COMPUTER SYSTEMS OPERATION

LEVEL 3

JPK

Jabatan Pembangunan Kemahiran

Kementerian Sumber Manusia, Malaysia
 STANDARD PRACTICE

TOPIC PAGE

1. INTRODUCTION : 1

2. OCCUPATIONAL STRUCTURE : 2

3. DESCRIPTION OF COMPETENCY LEVEL : 6

4. MALAYSIAN SKILL CERTIFICATION : 7

5. JOB COMPETENCIES : 7

6. WORKING CONDITION : 7

7. EMPLOYMENT PROSPECT : 8

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, : 8

OTHER QUALIFICATIONS AND ADVANCEMENT

9. SOURCES OF ADDITIONAL INFORMATION : 10

10. APPROVAL DATE : 13

11. ACKNOWLEDGEMENT : 13

12. NOSS DEVELOPMENT COMMITTEE MEMBERS : 14

13. GLOSSARY : 15
 STANDARD CONTENT

TOPIC PAGE

1. COMPETENCY PROFILE CHART : 16

2. COMPETENCY PROFILE : 17 - 36

3. CURRICULUM OF COMPETENCY UNIT

3.1 COMPUTER SYSTEM SET-UP : 37 - 58

3.2 COMPUTER SYSTEM MAINTENANCE : 59 - 73

3.3 COMPUTER SYSTEM REPAIR : 74 - 85

3.4 SERVER INSTALLATION : 86 - 97

3.5 SERVER MAINTENANCE : 98 - 112

3.6 COMPUTER NETWORK CONNECTIVITY SET-UP : 113 - 123

3.7 MOBILE DEVICE CONFIGURATION : 124 - 136

APPENDIX: TRAINING HOURS : 137 - 138

 STANDARD PRACTICE

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

COMPUTER SYSTEM OPERATION
LEVEL 3

1. INTRODUCTION

The ever-changing world fuelled largely by the continuing advancement in computer

technology requires organizations to be well-equipped to remain current and, to a
certain extent, relevant. Businesses from multi-national corporations to home-based
enterprises have to adopt current technologies to be competitive. Government
agencies and institutions too, need to stay “at the top of the game” in order to provide
fast, reliable and accurate services to the people.

This climate creates job opportunities in computer system operation to support the
industry growth. The computer system operation personnel or known as computer
system technician by most of the organisations is the first level of the computer
technical support classification. It is distinguished from the higher level Computer
Specialist class by the latter’s more advanced and specialized responsibility to provide
support. As part of the computer system operation team, computer system technicians
are much sought after by many organizations that depends strongly on reliable working
condition of computer system.

Generally, computer system technicians perform computer and peripheral set-up,

installation and tests of computer hardware and software, server installation and
maintenance, network connectivity set-up, as well as maintenance and basic repair of
equipment. In addition, they may also be responsible to keep records of software and
equipment, take details of user problems by phone, in person or via e-mail, and identify
and solve computer problems.

As the computer system technician is defined as a skilled-job area, its career

advancement very much depends on individual experience and performance. This
NOSS highlights the core competencies that can be acquired by a computer system
technician.

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 Pre-requisite

The candidate must complete lower secondary school and must has correct colour
vision to pursue this course.

2. OCCUPATIONAL STRUCTURE

The Existing Occupational Structure of Computer system Technician is illustrated in

Figure 1. The NOSS development expert panels have proposed a new occupational
structure as shown in Figure 2, while proposed Occupational Area Structure is
illustrated in Figure 3. This job area is a single tier which specialises in computer
system operation

The expert panels have agreed that the entry level for Computer system Operation is
at Level 3 due to their nature of work where generally they work by following
instructions and job assignment schedules that is prepared by a superior. The
personnel perform a significant range of varied work activities in a variety of context,
which most of the tasks are complex and non-routine.

There is a significant career path for this job title. An experienced Computer system
Technician with advanced training may become IT Executive, the level 4 personnel.

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EXISTING OCCUPATIONAL STRUCTURE

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
INFRASTRUCTURE SUPPORT
APPLICATION HELP DESK /
JOB AREA NETWORK & END-USER
DATA CENTRE DEVELOPMENT CALL CENTRE
TELECOMMUNICATION COMPUTING

Associate Help
L5 ASSOCIATE SYSTEMS SPECIALIST – INFRASTRUCTURE NO LEVEL Desk Support
Specialist

Help Desk
L4 IT EXECUTIVE NO LEVEL
Executive

L3 NO LEVEL NO LEVEL NO LEVEL

L2 NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL

Figure 1: Existing Occupational Structure (MDeC, 2012)

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PROPOSED OCCUPATIONAL STRUCTURE

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
APPLICATION
INFRASTRUCTURE SUPPORT SYSTEMS
DEVELOPMENT
HELP DESK /
JOB AREA
SYSTEMS CALL CENTRE
NETWORK &
DATA CENTRE
TELECOMMUNICATION
END-USER COMPUTING MODULE
DEVELOPMENT

Associate systems Associate Help

Computer Network
L5 specialist – IT Manager System Analyst Desk Support
Manager
Infrastructure Specialist

Computer Network Analyst Help Desk

L4 IT Executive IT Executive
Executive Programmer Executive

Computer Network COMPUTER SYSTEM

L3 NO LEVEL Lead Programmer NO LEVEL
Technician TECHNICIAN

L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

Figure 2: Proposed Occupational Structure, NOSS Development Expert Panels (2012)

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PROPOSED OCCUPATIONAL AREA STRUCTURE

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
INFRASTRUCTURE SUPPORT
APPLICATION HELP DESK /
JOB AREA NETWORK &
DATA CENTRE END-USER COMPUTING DEVELOPMENT CALL CENTRE
TELECOMMUNICATION

System Associate Help

Computer Network Computer System
L5 NO LEVEL Implementation & Desk Support
Management Management
Administrator Specialist

Computer Network Computer System System Module Help Desk

L4 NO LEVEL
Administration Administration Development Executive

Computer Network COMPUTER SYSTEM System Application

L3 NO LEVEL NO LEVEL
Service OPERATION Support

L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

Figure 3: Proposed Occupational Area Structure, NOSS Development Expert Panels (2012)

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3. DESCRIPTION OF COMPETENCY LEVEL

The NOSS is developed for various occupational areas. Candidates for certification must
be assessed and trained at certain levels to substantiate competencies. Below is a
guideline of each NOSS Level as defined by the Department of Skills Development,
Ministry of Human Resources, Malaysia.

Malaysia Skills Certificate Level 1: Competent in performing a range of varied

(Operation and Production Level) work activities, most of which are routine
and predictable

Malaysia Skills Certificate Level 2: Competent in performing a significant

(Operation and Production Level) range of varied work activities, performed
in a variety of contexts. Some of the
activities are non-routine and required
individual responsibility and autonomy.

Malaysia Skills Certificate Level 3: Competent in performing a broad range of

(Supervisory Level) varied work activities, performed in a
variety of contexts, most of which are
complex and non-routine. There is
considerable responsibility and autonomy,
and control or guidance of others in often
required.

Malaysia Skills Diploma Level 4: Competent in performing a broad range of

(Executive Level) complex technical or professional work
activities, performed in a variety of
contexts, and with substantial degree of
personal responsibility and autonomy.
Responsibility for the work of others and
allocation of resources is often present.

Malaysia Skills Advanced Diploma Competent in applying a significant range

Level 5: of fundamental principles and complex
(Managerial Level) techniques across a wide and often
unpredictable variety of contexts. Very
substantial personal autonomy and often
significant responsibility for the work of
others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis,
planning, execution and evaluation.

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4. MALAYSIAN SKILL CERTIFICATION

Candidates who have attended and successfully completed each competency shall be
awarded Certificate of Attendance on that competency. Those who have attended and
successfully completed all the core competencies and fulfilled Malaysian Skill certification
requirements shall receive Sijil Kemahiran Malaysia (Malaysia Skills Certificate) in
Computer System Operation at Level 3.

5. JOB COMPETENCIES

Computer system technician is competent in performing the following core competencies:

i. Computer system Set-up
ii. Computer system Maintenance
iii. Computer system Repair
iv. Server installation
v. Server Maintenance
vi. Computer Network Connectivity set-up
vii. Mobile Device Configuration

6. WORKING CONDITION

Computer system technicians generally work in offices, computer rooms and at their
clients’ workplaces. The job requires them to constantly move around, either within the
office or to other business premises. Those who are responsible to repair computer and
peripheral usually work indoors in repair shops or data processing centres. Those who
travel to users must carry their tools and testing equipment with them. As some computer
malfunctions can now be diagnosed by remote access, this lessens travel requirements
for them.

Computer system technicians generally work 40 hours a week at normal office hours, but
depending on the nature of the business, they may have to work beyond the normal hours
including on weekends, or be on call to make emergency repairs or to meet project
deadlines. Many computer system technicians especially in large corporations work on
rotating shifts. Conditions may be stressful as they are usually asked to fix faults quickly.

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 Computer system technicians need to have basic knowledge of computer hardware,
software and networks, up-to-date information about the latest developments in ICT,
problem-solving ability and good communication skills for dealing with clients or peers.
They need to be able to work both independently and as part of a team and be able to
work well under pressure. In addition, they also need to have good hand-eye-coordination
and must be able to lift heavy boxes and computer hardware.

On-the-job trainings may be offered from time to time, so a computer system technician
must be prepared to continue learning new computer skills and are willing to attend a
wide range of courses to update their knowledge and techniques.

7. EMPLOYMENT PROSPECT

Computer system technicians are employed by a range of organizations including

government departments and agencies, institutions of higher learning, private
corporations, banks, private companies that provide computer, database and network
services to clients, telecommunication companies and many other private organizations.
A growing number of computer system technicians are hired on a temporary or contract
basis. Many of these individuals are self-employed, working independently as contractors
or consultants.

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

QUALIFICATIONS AND ADVANCEMENT

8.1 Industrial Recognition / professional qualification

There are a few professional certifications that recognise IT personnel such as

The Computing Technology Industry Association (CompTIA), Cisco Networking
Academy, Linux Professional Institute, SANS Institute and EC-Council.

8
8.2 Other prominent qualification recognised (in Malaysia or international)

Training is likely to be on the job, learning how systems work and how to deal with
clients and gather the information required identifying the problem. By working
with more experienced technical support officers, new employees can learn the
most common problems and possible solutions.

Larger organisations may offer external training courses or in-house training

opportunities. Technologies change rapidly and it is an essential part of the
Computer system Technician to remain up to date with any development in
hardware and software, as well as being aware of previous versions that may still
be in operation.

The CompTIA A+ certification is a profession international certification for

computer technician. Officially, CompTIA A+ certification is a vendor neutral
certification that covers numerous technologies and operating systems from such
vendors

8.3 Types of occupation for career advancement

Career advancement for computer operation level 3 personnel locally and

internally is enormous. Among them are:
 Computer specialist
 Computer Technologies
 IT Sales Professional
 Technical Sales Engineer

8.4 Related industries

Computer system personnel are employed in every sector of the economy, private
and public sector.

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9. SOURCES OF ADDITIONAL INFORMATION

9.1 Local Organisation

 The National IT Council (NITC) Secretariat

The Ministry of Science, Technology and Innovation (MOSTI)
Level 1-7, Block C4 & C5, Complex C,
Federal Government Administrative Centre,
62662 Wilayah Persekutuan Putrajaya
Telephone 603 - 8885 8000
Fax 603 - 8888 9070
Email nfo@mosti.gov.my
Website www.mosti.gov.my

 Malaysian Communications and Multimedia Commission (MCMC)

Off Persiaran Multimedia
63000 Cyberjaya,
Selangor Darul Ehsan
Telephone 603 - 8688 8000
Fax 603 - 8688 1000
Email ccd@cmc.gov.my
Website www.skmm.gov.my

 The National ICT Association of Malaysia

1106 & 1107, Block B, Phileo Damansara II
No. 15, Jalan 16/11
46350 Petaling Jaya
Selangor Darul Ehsan, MALAYSIA
Telephone 603 - 7955 2922
Fax 603 - 7955 2933
Email info@pikom.org.my
Website : www.pikom.org.my

 Multimedia Development Corporation (MDeC)

MSC Malaysia Headquarters
2360 Persiaran APEC
63000 Cyberjaya
Selangor Darul Ehsan
Malaysia
Telephone 1-800-88-8338 (within Malaysia)
Fax +603 - 8315 3115
Email clic@MDeC.com.my
Website www.mdec.my

10
  Malaysian Administrative Modernisation and Management Planning Unit
(MAMPU)
Level 6, Block B2
Prime Minister's Department,
Federal Government Administrative Centre
62502 PUTRAJAYA
Telephone 603 - 8872 3000
Fax 603 - 8888 3721
Email webmaster@mampu.gov.my
Website www.mampu.gov.my

 Ministry of Multimedia, Culture & Heritage

Kompleks Sultan Abdul Samad,
Jalan Raja 50610, Kuala Lumpur, Malaysia.
Telephone 603-2612 7600
No Fax 603-2693 5114
Email webmaster@kpkk.gov.my
Website www.kpkk.gov.my

9.2 International Organisation

 American Society Of Information Science And Technology

1320 Fenwick Ln., Ste. 510
Silver Spring, MD 20910
Telephone: (301) 495-0900
Website : http://www.asis.org

 Association For Computing Machinery

1515 Broadway
New York, NY 10036
Telephone 212) 626-0500
Website http://www.acm.org

 CISCO Malaysia
No. 31-1-17-1, Level 17
The C.E.O, Lebuh Nipah
1119950 Bayan Lepas, Malaysia
Telephone: 604-631-5100
Website http://www.cisco.com

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 EC-Council Asia Pacific
606, Block G, Phileo Damansara 1
Jalan 16/11, Off Jalan Damansara
46350 Petaling Jaya, Selangor, Malaysia.
Telephone +60.3.7954.6896 / +60.3.7954.6873
Fax: +60.3.7956.6585
Website http://www.eccouncil.org

 IEEE Computer Society

1730 Massachusetts Ave. NW
Washington, DC 20036
Telephone (202) 371-0101
Website http://www.computer.org

 Institute For Certification Of Computing Professionals

2350 Devon Ave., Ste. 115
Des Plaines, IL 60018
Telephone (847) 2899-4227
Website http://www.iccp.org

 Linux Professional Institute

1024 Iron Point Road
Folsom, CA 95630, USA
Website www.lpi.org

 Network Professional Association

17 S. High St., Ste. 200
Columbus, OH 43215
Telephone (614) 221-1900
Website http://www.npanet.org

 The Computing Technology Industry Association (CompTIA)

3500 Lacey Road
Suite 100
Downers Grove, Illinois 60515
Telephone: 630.678.8300
Fax 630.678.8384
Website http://www.comptia.org

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10. APPROVAL DATE

The National Skills Development Board (NSDB), Ministry of Human Resources has
agreed and endorsed this Standard on ……………..

11. ACKNOWLEDGEMENT

The Director General of DSD would like to extend his gratitude to the organisations and
individuals who have been involved in developing this standard.

13
12. NOSS DEVELOPMENT COMMITTEE MEMBERS

COMPUTER SYSTEM OPERATION – LEVEL 3

EXPERT PANELS

Senior Tech Executive

1. Ahmad Syauqi Bin Mahmud
CMCA Sdn Bhd. (MSC-Status)

IT Security Officer
2. Amir Bin Jamalluddin
MCIS Zurish Sdn. Bhd.

SYSTEMS ENGINEER
3. Fairus Zaki Bin Omar
Premisnet System (M) Sdn. Bhd. (MSC-Status)

Business Information Strategy Manager

4. Izzudin Bin Ismail
ICT Zone Sdn. Bhd. (MSC-Status)

Senior Lecturer Computer Sciences

5. Juraidawati Binti Arbain
Universiti Industri Selangor (UNISEL)

Infra Analyst
6. Kasful Anuar Bin Kassim ASTRO Television Network System Sdn. Bhd.
(MSC-Status)

Muhamad Dzukfakar Bin IT Executive

7.
Zaiton GLOMAC

IT Support
8. Noor Azmi Bin Bahaldin
iPerintis Sdn. Bhd (MSC-status)

Nur Adriany Suraya Binti Account Manager

9.
Yahya GLOMAC Sdn. Bhd.

IT Officer
10. Zawahir Bin Mohd Wazir
Majlis Sukan Negeri Selangor

Wintel Engineer
11. Zulfadli Bin Md Zain
Kunng Tech Sdn Bhd. (MSC-Status)

FACILITATOR

12. Jaiyah Binti Shahbudin Worldbay Solution Sdn. Bhd.

CO-FACILITATOR

13. Isvaran A/L P.Ramasamy Worldbay Solution Sdn. Bhd.

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13. GLOSSARY

1) ADGP Advanced Graphics Port

2) AES Advance Encryption Standard
3) Bios Basic Input Output System
4) CD Compact Disc
5) CD-ROM Compact Disc Read Only Memory
6) CPU Central Processing Unit
7) DHCP Dynamic Host Configuration Protocol
8) DMZ Demilitarise Zone
9) DNS Domain Name Server
10) DoS Denial of Service
11) DRAM Dynamic Random Access Memory
12) ECD Error Correcting Code
13) EMS Environment Monitoring System
14) FTP File Transfer Protocol
15) ICMP Internet Control Message Protocol
16) IP Internet Protocol
17) IPS Intrusion Prevention system
18) LAN Local Area Network
19) LCD Liquid Crystal Display
20) MAN Metropolitan Area Network
21) Mbps Megabit
22) MB Megabyte
23) MD5 Message Digest number 5
24) NAC Network Access Control
25) NAT Network Address Translation
26) NDA Non-Disclosure Agreement
27) NIC Network Interface Card
28) NMS Network Monitoring System
29) NRPE Nagias Remote Plug-in Executor
30) OEM: Original Equipment Manufacturer
31) OS: Operating System
32) PC: Personal Computer
33) PCI: Personal Computer Interconnect
34) PENTEST: Penetration Test
35) RAID: Redundant Array of Inexpensive Disks
36) RAM: Random Access Memory
37) RADIUS: Remote Authentications Dial In User Service
38) ROM: Read Only Memory
39) SAT: Secure Ada Target
40) SCSI: Small Computer system Interface
41) SDRAM: Synchronous Dynamic Random Access Memory
42) SOP Standard Operating Procedure
43) SRAM: Static Random Access Memory
44) TCP: Transmission Control Protocol
45) TKIP: Temporary Key Integrity Protocol
46) UAT: User Acceptance Test
47) USB: Universal Serial Bus
48) VPN: Virtual Private Network
49) WAN: Wide Area Network
50) WEP: Wired Equivalent Privacy
51) WPA: Work Progress Administration

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COMPETENCY PROFILE CHART (CPC)
SECTOR INFORMATION COMMUNICATION TECHNOLOGY
SUB SECTOR INFRASTRUCTURE SUPPORT
JOB AREA COMPUTER SYSTEM OPERATION
JOB LEVEL THREE (3) JOB AREA CODE IT-020-3:2013

COMPETENCY COMPETENCY UNIT

COMPUTER SYSTEM COMPUTER SYSTEM COMPUTER SYSTEM SERVER

CORE SET-UP MAINTENANCE REPAIR INSTALLATION

IT-020-3:2013-C01 IT-020-3:2013-C02 IT-020-3:2013-C03 IT-020-3:2013-C04

COMPUTER
SERVER NETWORK MOBILE DEVICE
MAINTENANCE CONNECTIVITY CONFIGURATION
SET-UP
IT-020-3:2013-C05 IT-020-3:2013-C06 IT-020-3:2013-C07

ELECTIVE

16
COMPETENCY PROFILE (CP)
Sub Sector INFRASTRUCTURE SUPPORT
Job Area COMPUTER SYSTEM OPERATION
Level THREE (3)
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

1. Computer system Set-up Computer system set-up which is 1. Analyse job order /change 1.1 Job order /job request defined
also known as computer request and interpreted and checklist
installation, involves the installation produced in accordance with
of hardware, software and company procedure
peripherals. As the process varies 1.2 User’s needs and
for each computer and software, requirements obtained and
programs (including operating confirmed
systems) often come with 1.3 Types of computer to be set-
an installer, a specialised program up (e.g: PC, laptop) identified
responsible for doing whatever is 1.4 Computer system software
needed for their installation. and peripheral identified
Computer system set-up aims of 1.5 Work schedule determined
making the hardware, software
and peripheral ready for execution.

The person who is competent in 2. Prepare computer set-up 2.1 Condition, quantity and
this competency unit shall be able tools, computer hardware compatibility of computer
to assemble computer parts and parts and computer hardware are checked and
peripherals, install operating software confirmed
system, configure computer 2.2 Computer hardware
system components making the components are unpacked and
system connect and communicate arranged according to
each other and perform product company work practice
activation according to
manufacturer instruction manual.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
To ensure the performance status 2.3 Computer Operating systems
of the computer system, and software is checked and
functionality test and User prepared according to user’s
Acceptance Test (UAT) are carried requirement
out in accordance with 2.4 Workplace cleanliness and
manufacturer instruction manual. personal hygiene maintained
The computer system set-up task in accordance with company
is ended with documentation of the guideline
Operating Systems, software,
drivers, backup file and warranty
cards related to the computer
system in accordance with 3. Set-up computer hardware 3.1 Computer hardware
company policy components are installed in
accordance with manufacturer
The outcome of this competency is instruction manual
to prepare computer and 3.2 Computer casing/cover is
peripherals ready to execute tasks installed in accordance with
to fulfil user’s requirement. manufacturer instruction
manual
3.3 Computer cables are checked
and connected in accordance
with manufacturer instruction
manual.
3.4 Computer power is turned on
and the computer boot up
process status is analysed in
accordance with manufacturer
instruction manual

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

4. Carry out computer 4.1 Computer Operating systems

software installation installed in accordance with
manufacturer instruction and
guidelines
4.2 Computer devices driver
installed in accordance with
computer manufacturer
instruction and guidelines
4.3 Software Application installed
and tested in accordance with
manufacturer instruction and
guidelines
4.4 Software patches installed
and tested in accordance with
installation procedure
4.5 Computer security is
configured in accordance with
manufacturer security setting
instruction/recommendation
4.6 Software back-up carried out

5. Set-up computer 5.1 Computer peripherals

peripherals connection requirement
identified and connected to the
correct ports in accordance
with manufacturer instruction
and guidelines

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

5.2 Peripherals power source

turned on and the unit
operation status is checked
and confirmed the functionality
in accordance with
manufacturer instruction and
guidelines
5.3 Computer peripherals driver
and software are installed and
tested in accordance with
manufacturer instruction and
guidelines

6. Carry out unit functionality 6.1 Computer unit test is

test conducted in accordance with
manufacturer instruction and
guidelines
6.2 Computer performance test is
conducted in accordance with
manufacturer instruction and
guidelines
6.3 Computer load test conducted
in accordance with
manufacturer instruction and
guidelines
6.4 Computer peripherals
functional test conducted in
accordance with manufacturer
instruction and guidelines
6.5 User acceptance test (UAT)
performed

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

7. Prepare computer system 7.1 CD resources (Operating

set-up report systems, software, drivers and
backup) are recorded and
stored in accordance with
company policy
7.2 Warranty cards recorded in
accordance with company
policy
7.3 Computer set-up checklist
recorded in accordance with
company guideline
7.4 User Acceptance Test report
prepared and submitted to
superior
7.5 Computer inventory records
updated in accordance with
company inventory procedure
7.6 Computer set-up job order /
change request report
produced and closed

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

2. Computer system The computer system 1. Identify computer 1.1 Maintenance schedule
maintenance maintenance is the practice of maintenance requirements reviewed and interpreted
keeping computers in a good state 1.2 Previous maintenance report
of performance. Two types of assessed and type of
maintenance that the organisation maintenance to be performed
normally practice which are identified
preventive maintenance and 1.3 Maintenance activity checklist
corrective maintenance. obtained and interpreted
Preventive maintenance refers to 1.4 Maintenance tools and
carrying out measures to prevent equipment prepared
problems from occurring, while
corrective maintenance, seeks to
solve an existing problem.
2. Carry out computer 2.1 Computer physical check-up
The objective of computer scheduled preventive (workplace area, cable
maintenance is to keep computer maintenance management, cleanliness)
hardware and software in good conducted
working order, specifically its 2.2 Computer firmware and
internal, protect computer system hardware checked
from malfunction and data loss, 2.3 Software patches are installed
improve computer performance, and updated in accordance
and prolongs computer life. with manufacturer
security/update
The person who is competent in recommendation
this CU shall be able to carry out 2.4 Computer storage device
computer physical check up, maintenance activities
software update, disk clean up, conducted in accordance to
defragmentation, scan threats and maintenance procedure
performance optimization 2.5 Computer security
according to manufacturer maintenance activities
instruction manual and computer conducted in accordance to
system maintenance checklist. manufacturer security/update
recommendation

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

The outcome of this competency is 2.6 Disk is cleaned-up and

ensure excellent condition of unusable software removed in
computer in term of functionality accordance with company
and reliability in accordance with SOP
computer system technical support 2.7 Computer system data backup
requirements to meet users’ carried out
requirement 2.8 Computer performance
optimisation performed and
The personnel who are to be evaluated
trained for this competency must
in prior have the following
competencies:
i. Competence in CU 1: 3. Carry out computer 3.1 Previous preventive report
Computer set-up. corrective maintenance assessed and interpreted
3.2 Computer system status
assessed, diagnosed and
analyzed
3.3 Faulty components identified
and confirmed in accordance
with company SOP
3.4 Corrective action requirement
reported to supervisor and
user is advised
3.5 Corrective action is carried out
in accordance company SOP
3.6 Software, application, data and
configuration restored and
tested in accordance with user
requirement and company
SOP
3.7 Computer system functionality
test carried out in accordance
company SOP

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

4. Prepare computer 4.1 Maintenance activity report

maintenance report documented
4.2 Maintenance schedule
updated
4.3 Computer maintenance job
order recorded and submitted
to the client for
acknowledgement
4.4 Computer maintenance report
produced in accordance with
company SOP

3. Computer system repair Computer system repair refers to 1. Assess computer repair job 1.1 Computer repair job order
troubleshooting, servicing and order/ change request analysed and interpreted
repairing a wide variety of 1.2 Previous computer
hardware, software and maintenance report analysed
peripheral problems. Problems and interpreted
that typically require repair include 1.3 Computer problem symptom
malfunction or failed hardware diagnosed and problem
components, software bugs, identified
driver incompatibilities, spyware 1.4 Corrective action identified
and malware problems, network 1.5 Computer system repair
connectivity problems, operating checklist prepared
system upgrades, and complete
computer overhauls. Computer
system troubleshooting can be
carried out through phone call to
determine and remedy to the
causes of symptoms.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

2. Carry out online computer 2.1 Computer problem/ issues

The person who is competent in trouble shooting from user recorded and
this competency unit shall be able analysed
to diagnose computer system, 2.2 User details, computer
conduct remote assistance, carry information, software and
out troubleshooting, repair peripherals information
computer part or components, and recorded/retrieved and verified
restore software, applications, 2.3 Troubleshooting procedure
data and configurations in advised to users according to
accordance with company troubleshooting manual
procedure and manufacturer 2.4 Remote assistance attempted
instruction manual in accordance with
troubleshooting manual
The outcome of this competency is 2.5 Computer repair requirement
to produce good condition of suggested and advised to user
computer system to meet user’s
requirement.

The personnel who are to be 3. Perform on-site computer 3.1 Manufacturer Instruction
trained for this competency must repair Manual referred and
in prior have the following interpreted
competencies: 3.2 Faulty part identified
i. Competence in CU 1: 3.3 Cost for repair estimated
Computer set-up. 3.4 Computer part purchasing
requisition submitted to
superior in accordance with
company purchasing
procedure
3.5 Computer data retrieval and
back-up conducted in
accordance with company
SOP
3.6 Computer repair carried out in
accordance with job order
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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

3.7 Operating systems, software,

applications, drivers, data and
configurations restored in
accordance with company
SOP
3.8 Computer unit test, operational
test and functionality test
carried out
3.9 Computer operational status
after repair is checked and
verified
3.10 Computer repair status
reported

4. Prepare computer status 4.1 Computer repair details

report recorded and status is updated
for future reference
4.2 Computer repair checklist
recorded and submitted to
superior
4.3 Computer maintenance job
order recorded and submitted
to user for acknowledgement

26
 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

Server installation refers to the

4. Server Installation 1. Analyse job order / change 1.1 Job order /change request
installation of server hardware,
request defined and interpreted and
software and other components
checklist produced in
into a parent directory on the host
accordance with company
machine. The objective of server
procedure
installation is to prepare server for
1.2 Types of server to be set-up
network setting configuration that
(database server, file
allow hardware within the system
server, mail server, print
network communicate each other
server, web server) identified
as well as to connect with external
1.3 Server software and
network through the Internet
peripheral identified and
confirmed
The person who is competent in 1.4 Server configuration details
this competency unit shall be able obtained & confirmed with
to set-up server hardware, carry superior and user
out software installation, execute
server configuration and prepare
for server commissioning in
accordance with manufacturer 2. Execute hardware 2.1 Server is unpacked, arranged
instruction manual and company installation and checked in accordance
SOP. with server handling and
safety procedure
The outcome of this competency is 2.2 Server hardware components
to prepare server for network set- compatibility is checked and
up according to clients’ confirmed in accordance to
requirement. manufacture’s specification
2.3 Server hardware components
The personnel who are to be are installed in accordance
trained for this competency must with user manual and
in prior have the following manufacturer instruction
competencies: manual
i. Competence in CU 1:
Computer set-up.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

3. Carry out software 3.1 Operating systems is installed

installation in accordance with installation
manual
3.2 Device drivers are installed,
configured and tested in
accordance with installation
manual
3.3 Operating systems patches
installed and tested in
accordance with company
SOP
3.4 Server parameter
configuration setting executed
in accordance with user’s
requirement
3.5 Server security configuration
setting carried out in
accordance with company
security policy
3.6 Server is initialised and
operation status is inspected
and verified to ensure server is
running according to job
specification and Service
Legal Agreement (SLA)

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

4. Perform server functionality 4.1 Server unit testing conducted

test in accordance with
manufacturer instruction
manual
4.2 Server performance testing
carried out in accordance with
manufacturer instruction
manual
4.3 Server load testing performed
in accordance with
manufacturer instruction
manual
4.4 Server connectivity testing
conducted in accordance with
manufacturer instruction
manual

5. Prepare server installation 5.1 Server configuration

set-up report information is documented for
future reference in accordance
with company SOP
5.2 CD resources (Operating
systems, software, drivers and
backup) are recorded and
stored in accordance with
company policy
5.3 Server warranty cards
recorded in accordance with
company policy
5.4 Server installation checklist
recorded in accordance with
company guideline
29
 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

5.5 User Acceptance Test report

prepared and submitted to
superior
5.6 Inventory records updated in
accordance with company
inventory procedure
5.7 Server installation job order /
change request report
produced and closed

5. Server maintenance Server maintenance is the practice 1. Analyse server 1.1 Server maintenance job order
of keeping server in a good state maintenance job order interpreted
of performance. It refers to the 1.2 Server maintenance schedule
prevention or correction of faults in obtained and interpreted
hardware and software by a 1.3 Type of maintenance is
programme of inspection and the determined and listed out
replacement of parts 1.4 Server maintenance
requirement (tools, document,
The person who is competent in manual) identified
this competency unit shall be able
to inspect server operation
environment that include
temperature, humidity, safety and 2. Perform hardware 2.1 Server operation environment
security, interpret LED indicator, maintenance (such as workplace
inspect server utilisation status, temperature and humidity
conduct server data back-up, physical safety and security)
asses server systems logs, and inspected
inspect server antivirus software 2.2 Server cables connection
logs in accordance with inspected and organised
manufacturer instruction manual
30
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
and company SOP
2.3 Server external surface is
The outcome of this competency is inspected and cleaned from
to produce excellent condition of dust
server in term of performance and 2.4 Server Light Emitting Diode
functionality to meet user’s (LED) status indicator
requirement. inspected and interpreted
2.5 Server peripheral (such as
The personnel who are to be Uninterrupted Power Supply-
trained for this competency must UPS, Storage Area Network -
in prior have the following SAN, Backup Device) LED
competencies: status indicator inspected
i. Competence in CU 1: 3.1 Server hardware error/faulty
Computer set-up identified and reported to
ii. Competence in CU 4: superior
Server installation

3. Perform server Operating 3.2 Server utilisation status (such

Systems maintenance as disk space, memory usage,
Central Processing Unit - CPU
usage, network usage)
inspected and recorded
3.3 Server data back-up
conducted
3.4 Server backup status
inspected and verified
3.5 Server systems logs assessed
3.6 Server systems status
indicator (LEDs) interpreted
3.7 Critical Operating Systems
patches availability recorded
3.8 Server Antivirus software logs
(update log, scan log, error
log) inspected and recorded.
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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

4. Prepare server 4.1 Server maintenance checklist

maintenance report recorded
4.2 Server maintenance job order
recorded and submitted to the
client for acknowledgement
4.3 Computer maintenance report
is produced

6. Computer network Computer network connectivity 1. Analyse computer network 1.1 Type of computer network
connectivity set-up set-up refers an activity which links configuration specification configuration determined
the computer and other hardware 1.2 Types of network connectivity
or devices within the system such (LAN, WAN, MAN, Bluetooth)
as scanner, printer, multifunction identified
machine and fax to communicate 1.3 Computer network
each other to execute tasks. configuration details obtained
from superior
The person who is competent in
this competency unit shall be able
to carry out configuration setting
to link the computer and other 2. Carry out computer network 2.1 Network adapter (wired or
hardware and peripherals, configuration wireless) initialised and
maintain and troubleshoot the connected
connectivity to ensure computers 2.2 Network configuration
and peripherals within the system parameters configured,
are connected each other in checked and verified
accordance with user’s 2.3 Network security setting
requirement and company SOP configured in accordance with
security requirement
The outcome of this competency is
to prepare a link among computers
32
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
system devices in order them to
communicate each other to 3. Perform computer network 3.1 Physical connectivity
execute tasks according to user’s connectivity test inspected and confirmed
requirement. 3.2 Network connection test
conducted and verified in
The personnel who are to be accordance to network
trained for this competency must connectivity test procedure
in prior have the following 3.3 Connectivity test result
competencies: analyzed and confirmed
i. Competence in CU 1: 3.4 Corrective action determined
Computer set-up and executed
3.5 Computer network connectivity
verified and confirmed

4. Carry out computer network 4.1 Computer network test result

troubleshoot obtained and interpreted
4.2 Computer network problem
identified
4.3 Corrective action
recommended to user
4.4 Troubleshoot action performed
4.5 Network connection tested and
confirmed
4.6 Computer network
troubleshoot status updated
and reported to user and
superior

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

5. Prepare computer network 5.1 Computer network

connectivity report configuration documented
5.2 Job order recorded and
submitted to the user for
acknowledgement
5.3 Computer network report
produced

7. Mobile Device Mobile device refers to a variety of 1. Analyse job order/ change 1.1 Job order /change request
Configuration devices that allow people to request defined and interpreted and
access data and information from checklist produced in
where ever they are. This includes accordance with company
smart phones, PDA and tablet. procedure
Mobile device configuration is an 1.2 User’s needs and
activity in setting up parameters requirements obtained and
value on the mobile device. The confirmed
objective of mobile device 1.3 Types of mobile device and
configuration is to program the device operating systems
device and making it ready for identified
execution as well as to provide link 1.4 Mobile application requirement
between the mobile device and the identified and prepared in
computer system for data sharing, accordance with client
printing and other purposes. requirement
1.5 Mobile application
The person who is competent in compatibility identified and
this competency unit shall be able confirmed
to install and configure mobile
application, configure security
setting, carry out configuration
testing and execute mobile device
34
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
troubleshooting in accordance with
manufacturer instruction manual 2. Carry out mobile device 2.1 Mobile application installed
and company SOP. configuration and configured in accordance
with user requirement and
The outcome of this competency is company policy
to prepare mobile device ready for 2.2 Mobile device setting
execution and connect it with configured
computer system connectivity 2.3 Mobile device configuration
according to user’s requirement. tested and verified
2.4 Security configuration setting
carried out in accordance with
user’s security requirement

3. Perform mobile device 3.1 Mobile device problem

troubleshoot diagnosed
3.2 Troubleshoot checklist
prepared
3.3 User’s data retrieval and back-
up performed
3.4 Mobile device troubleshoot
action performed in
accordance to device
troubleshooting guide
3.5 User’s software restored in
accordance with company
SOP

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

4. Carry out mobile device 4.1 Mobile device and gadget

commissioning handed over to user
4.2 User Acceptance test
performed in accordance with
company SOP
4.3 Mobile computer set-up details
recorded and filed for future
reference.

4.4 Mobile computer set-up

checklist recorded and
registered in accordance with
company guideline
4.5 Job order / change request
report produced

36
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM SET-UP

The person who is competent in this CU shall be able to assemble computer hardware, computer peripheral and
installs the software and make the computer ready to be used. Upon completion of this competency unit, trainees will
be able to: -
 Analyse job request/change order
 Prepare computer set-up tools, computer hardware parts and computer software
Learning Outcome  Set-up computer hardware
 Carry out computer software installation
 Set-up computer peripherals
 Carry out unit functionality test
 Prepare computer system set-up report

Competency Training
Competency Unit ID 1 Core Level 3 300 Hours Credit Hours 30
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse job i. Types of computer, 9 hours Lecture i. Types of

order / change such as: computer,
request  Desktop peripheral and
 Laptop its software
- ultra book identified
- net book
 Thin client ii. Computer
system work
function defined

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

ii. Computer system

software
 Computer software
- Operating system
o Licensed
o Open source
- Productivity suite:
o Licensed
o Open source
- Application:
o Licensed
o Open source

iii. Computer peripherals,

such as:
 Input: Keyboard,
mouse, Scanner
 Output: Monitor,
Printer, speaker

iv. Computer system work

function
 administrative
works,
 multimedia,
 engineering works,
 sales,

v. Mobility requirement:
 mobile
 in-house

38
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

vi. user’s venue

 internal
 external

i. Identify types of 21 hours Demonstration,

computer, peripheral and practical
and software
ii. Define computer
system work function

Attitude:
i. Detail and precise
in interpreting
computer system
software and
peripheral
ii. Analytical mind in
identifying user’s
needs and
requirements

2. Prepare i. Computer hardware 13 hours Lecture

computer compatibility check-up, i. Computer
set-up tools, such as: hardware
computer  Computer compatibility
hardware parts components determined
and computer specification:
software - Processor
- RAM
- Motherboard
- Hard disk

39
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

 Power supply ii. Computer

specification: Operating
- 110V System and
- 240V software
information
ii. Computer Operating defined
system and software
information, such as: iii. Computer cable
 Software Version connector
 Chips Architecture prepared
- 32 bit
- 64 bit iv. Connector
orientation,
iii. Types of computer computer
cable connector, such monitor
as: connector and
 Network connector plug layout
RJ45 determined
 Phone connector
RJ11 v. Computer
system set-up
iv. Connector orientation, tool prepared.
such as:
 Power cable vi. Electrical safety
 USB (1.1, 2.0, 3.0) requirements
adhered
 Monitor cable
 Network cable
vii.Work area
(RJ45)
cleanliness and
hygiene up-kept
v. Types of computer
monitor connector,
such as
 VGA,
 DVI,
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 HDMI

vi. Plug layout

 Three pins
 Two pins
 International adaptor

vii. Electrical safety

requirements
 electrostatic
precaution

viii. Computer system set-

up tools:
 screw driver,
 multi meter
 anti-electrostatic
wristband
 Vacuum cleaner

ix. Computer hardware

components
arrangement concept:
 Last In First Out
(LIFO).
 First In First Out
(FIFO)
 Last In Last Out

x. Work area cleanliness

and hygiene

41
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Determine computer 32 hours Demonstration

hardware compatibility: and practical
 Computer
components
specification
 Power supply
specification
ii. Define computer
operating system and
software information
iii. Prepare computer cable
connector
iv. Determine connector
orientation, computer
monitor connector type
and plug layout type
v. Prepare computer
system set-up tools.
vi. Adhere electrical safety
requirements
vii. Upkeep work area
cleanliness and hygiene
Attitude:
i. Thorough in
determining
computer
hardware
compatibility
ii. Cautious in
preparing
hardware,
software and set-
up tools

42
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Safety/Environment:
i. Adhere to work
area safety
requirement

3. Set-up i. Computer hardware 27 hours Lecture i. Computer

computer components installation hardware
hardware  Processor components
 Mother board installed
 Network card
 Memory module
 Graphic card
 Sound card ii. Computer
 Power supply casing installed
 Cooling Fan
iii. Computer
 Hard disk
warning alarm
 Storage media interpreted
 Optical drive
 Casing iv. Power On Self
 Heat sink Test (POST)
 Thermal paste messages
defined
ii. Types of Computer
casing, such as:
 Mini tower
 Medium tower
 Desktop casing
 Full tower

iii. Types of computer

casing/cover installation
 Plug and play casing

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Customised casing,
such as:
- Cooling system:
o System Fan:
2 fans, 6 fans
o Air-condition
- Hard disk bays:
o 2 bays,
o 6 bays,
o 8 bays

iv. Types of computer

warning alarm, such as:
 Long beep
 Short beep

v. Types of power on self

test (POST) messages,
such as
 Keyboard not
connected
 BIOS date
 Processor bus
speed error
 Memory module
incorrect
configuration

vi. Manufacturer instruction

manual

i. Install computer 63 hours Demonstration

hardware components and practical
 Processor
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste

ii. Install computer

casing/cover
iii. Interpret computer
warning alarm
iv. Define power on self
test (POST) messages

Attitude:
i. Detail and
systematic in
installing
computer
hardware
components and
computer casing
ii. Thorough and
details in defining
computer warning
alarm and Power
On Self tTst

45
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
(POST)
messages

Safety/Environment:
i. Adhere to work
area safety
requirements
ii. Adhere to
manufacturer
instruction
manual

4. Carry out i. Computer Operating 18 hours Lecture i. Computer

computer system installation Operating
software  Types of Operating system installed
installation system and its
version ii. Computer
- Licensed devices driver
- Open source installation
 Operating System carried out
Licensing
- Open source iii. Software
- Licensed application
products installation
executed
ii. Types of computer
devices driver, such as: iv. Computer
 Graphic driver system software
 Sound card driver update
 Chipset driver performed
 Network driver
 Monitor driver v. Computer
security verified

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iii. Software application
installation: vi. Software back-
 Minimum installation up performed
requirement
- Hard disk space
- Memory
- Processor
- Optical drive

 Installation license
key

iv. Software update

v. Computer security
verification,:
 Anti-virus
 Firewall policy
 Internet browser
security setting
 User Credential
- User account
information
- Network
configuration
- Email account

vi. Software back-up

 Types of software
back-up
- System setting
back-up
- OS restore back-
up

47
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Install computer 42 hours Demonstration

operating system and practical
ii. Execute computer
devices driver
installation
iii. Perform software
application installation
iv. Carry out computer
system software update
v. Verify computer
security verification,
vi. Perform software back-
up Attitude:
i. Accurate and
systematic in
installing
computer
operating system
and devices
driver
ii. Cautious in
carrying computer
software
installation and
software back-up

Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual

48
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

5. Set-up i. Types of peripherals, 9 hours Lecture

computer such as: i. Types of
peripherals  Printer computer
 Scanner peripheral and
 Multi function cables
 Uninterrupted Power determined
Supply (UPS)
ii. Peripheral
ii. Types of computer driver
peripheral cables, such compatibility
as: checked
 USB cable: 1.1, 2.0,
3.0 iii. Computer
 Parallel cable peripherals
 Serial cable connection
carried out
 Scsi cable
 Firewire (IEEE 1394)
 Thunder bolt

iii. Peripheral driver

compatibility
 OS version

i. Determine types of 21 hours Demonstration

computer peripheral and practical
cables
ii. Check peripheral driver
compatibility
iii. Carry out computer
peripherals connection
 Printer
 Scanner

49
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Multi function
 Uninterrupted Power
Supply (UPS)
Attitude:
i. Accurate and
cautious in
carrying out
computer
peripheral
connection
ii. Detail in checking
peripheral driver
compatibility

Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual

6. Carry out unit i. Types of computer unit 9 hours Lecture i. Computer unit
functionality test test executed
test  System process
cycle ii. Computer
 Continuity Test performance
test carried out
ii. Types of computer
performance test
 CPU Test
 Graphic Test

50
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

 Sound Test iii. Computer

 Hard disk Test peripherals
 Memory Test functionality
test performed
iii. Computer peripherals
functionality test iv. Handing over of
computer and
iv. Preparation of peripherals to
computer and the end-user
peripherals handing prepared
over to the end-user
 Asset tagging v. User
 Labelling Acceptance
 Packing list Test (UAT)
 Logistic carried out
arrangement
- Packing
- transportation
arrangement

v. User Acceptance Test

(UAT) verification

i. Execute computer unit 21 hours Demonstration

test and practical
 System process
cycle
 Continuity Test

ii. Carry out computer

performance test
 CPU Test
 Graphic Test
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Sound Test
 Hard disk Test
 Memory Test

iii. Perform computer

peripherals functionality
test
iv. Prepare for the handing
over of computer and
peripherals to the end-
user
v. Perform User
Acceptance Test (UAT)

Attitude:
i. Precise,
analytical mind,
details and
accurate in
carrying out
computer and
peripheral testing
ii. Detail and
thorough in
preparing the
handing over of
computer and
peripherals to the
end-user

Safety/Environment:
iii. Adhere to work
area safety
requirement

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iv. Adhere to
manufacturer
instruction
manual

7. Prepare i. Company asset 5 hours Lecture i. Company asset

computer documentation: documentation
system set-up  Types of asset: carried out
report - Operating
system, ii. User
- software, Acceptance
- drivers Test report
- Data backup prepared
- Warranty cards
iii. Final as-built
ii. User Acceptance Test diagram created
report
iii. Final as-buit diagram iv. Electrical
iv. Electrical schematic schematic
diagram diagram
v. Computer set-up produced
checklist
vi. Computer set-up job v. Computer set-
order / change request up checklist
report recorded

vi. Computer set-

i. Carry out company 10 hours Demonstration up job order /
asset documentation and case study change request
ii. Produce User report prepared
Acceptance Test report

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iii. Create final as-built

diagram
iv. Produce electrical
schematic diagram
v. Record computer set-up
checklist
vi. Prepare computer set-
up job order / change Attitude:
request report i. Transparent and
detail in preparing
computer system
set-up report

Safety/Environment:
i. Adhere to
company
confidentiality
policy

54
Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.

55
Core Abilities Social Skills
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing:
1:25
 Mini tower
 Medium tower
 Desktop casing
5) Computer Operating system and software 1:125

56
6) Types of computer cable connector, such as: 1:5
 Network connector RJ45
 Phone connector RJ11
7) Connector orientation: 1:5
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
8) Computer monitor connector, such as 1:5
 VGA,
 DVI,
 HDMI
9) Plug layout
 Three pins 1:5
 Two pins
 International adaptor
10) Electrostatic precaution
1:5
11) Computer system set-up tools:
 screw driver, 1:5
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
12) Sample of User Acceptance Test report 1;1
13) Sample of as-built diagram 1;1
14) Sample of Electrical schematic diagram
1;1
15) Sample of Computer set-up checklist
16) Sample of Computer set-up job order / change request report 1;1

57
REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug
and Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing
ISBN-13: 978-0-85934-559-0

4. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

58
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM MAINTENANCE

The person who is competent in this CU shall be able to execute preventive and corrective maintenance of the
computer hardware, software and peripheral and to ensure excellent condition of computer system functionality in
accordance with computer systems technical support requirements. Upon completion of this competency unit, trainees
will be able to: -
Learning Outcome
 Identify computer maintenance requirements
 Carry out computer scheduled preventive maintenance
 Carry out computer corrective maintenance
 Prepare computer maintenance report

Competency Training
Competency Unit ID 2 Core Level 3 120 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Identify i. Types of computer 5 hours Lecture i. Types of

computer maintenance computer
maintenance  Preventive maintenance
requirements  Corrective identified

ii. Information on previous ii. Previous

maintenance report: maintenance
 Fault history report assessed
 Corrective history
 User history iii. Maintenance
tools determined
iii. Maintenance tools
 Cutter

59
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

 Pliers
 Crimping tools
 Screw driver
 Vacuum cleaner
 Thermal paste

i. Identify types of 13 hours Demonstration

computer maintenance and case
ii. Assess previous study
maintenance report
 Fault history
 Corrective history
 User history
iii. Determine maintenance
tools

Attitude:
i. Detail and precise
in assessing
previous
maintenance
report
ii. Meticulous in
identifying types
of maintenance to
be performed

60
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

2. Carry out i. Task of computer 14 hours Lecture i. Workstation area

computer preventive cleaned-up
preventive maintenance
maintenance  workplace and ii. Computer
workstation area firmware and
check-up: hardware
- cable rectified
management
- cleanliness iii. Computer
- Temperature and hardware and
humidity peripheral cable
- Connectivity connectivity
contact diagnosed and
- Power stability fixed

 Computer firmware iv. Software

and hardware patches are
maintenance, installed and
- BIOS updated
- Hardware
operational v. Computer
status storage device
o UPS maintenance
o Fan conducted
o Optical drive
o Input and vi. Computer
output security
devices maintenance
o Battery for performed
desktop and
laptop vii. Disk
o External hard defragmentation
disk executed

61
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

 Software patches viii. Computer

installation and up- performance
dating optimisation
- Operating assessed
system patch
update ix. Computer data
- Application backup carried
update out
- Device driver
update
- BIOS update

 Computer storage
device maintenance
- Disk space
utilisation status
- Disk check -up
- Disk
defragmentation
- Disk clean up
- Error check up

 Computer security
checking and
updating:
- Antivirus pattern
up date
- Threat scanning
and eliminating
- firewall
configuration
check-up

62
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

- Internet
configuration
check-up
 Computer data
backup
- User data
backup
(documents)
- Email data

 Computer
performance
optimisation
evaluation
- Advance system
care

i. Clean-up workstation 34 hours Demonstration

area practical
ii. Rectify computer
firmware and hardware
iii. Diagnose and fix
computer hardware and
peripheral cable
connectivity
iv. Install and update
software patches
v. Conduct computer
storage device
maintenance
vi. Perform computer
security maintenance

63
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

vii. Execute disk

defragmentation
viii. Asses computer
performance
optimisation
ix. Carry out computer data
backup

Attitude:
i. Analytical mind
and precise in
rectifying
computer
workstation area,
firmware,
computer
hardware and,
peripherals
ii. Care and
cautious in
installing and
updating software
patches and
conducting
security
maintenance and
disk
defragmentation

Safety/Environment:
i. Adhere to work
area safety
requirement

64
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

ii. Adhere to
company
confidentiality
policy when
conducting data
back-up

3. Perform i. Previous maintenance 14 hours Lecture i. Previous

computer report analysis maintenance
corrective  Previous report assessed
maintenance maintenance and interpreted
activities
 Fault history ii. Computer
 Corrective history system status
 User history diagnosed

ii. Types of warning alarm, iii. Warning alarm

such as: interpreted
 Long beep
 Short beep iv. Power On Self
Test (POST)
iii. Types of Power On Self messages
Test (POST) messages, defined
such as
 Keyboard not v. Data back-up
connected carried out
 BIOS date
 Memory module
incorrect
vi. Types of
configuration
corrective action
 Processor bus determined
speed error
65
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iv. Back up data retrieval vii. Faulty

 Data retrieval components
procedure determined
 Data back up
viii. Maintenance
v. Types of corrective cost estimated
action
 interruptive action: ix. Computer
 non-interruptive repair job
action performed and
faulty parts
vi. Types of restore: replaced
 Software restore
 application x. Software,
restoration application,
 data restore data and
configuration
 configuration restore
restored
vii. Computer system
xi. Computer
restoration:
system
 Types of software
functionality test
 Types of data carried out
 Restoration method
xii. Faulty part in
viii. Costing disposed in
 Computer part cost accordance with
 Service/ labour cost disposal
procedure
ix. Computer part disposal
procedure

66
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Assess and interpret 34 hours Demonstration

previous preventive practical
maintenance report
ii. Diagnose and analyse
computer system status
iii. Interpret warning alarm
iv. Define Power On Self
Test (POST) messages
v. Carry out data back-up
vi. Determine types of
corrective action
vii. Identify faulty
components
viii. Estimate maintenance
cost
ix. Report corrective action
requirement to
supervisor and user
x. Perform repair job and
replace faulty parts
xi. Restore software,
application, data and
configuration
xii. Carry out computer
system functionality test
in accordance to
manufacturer operating
manuals
xiii. Apply computer part
disposal procedure to
disposed faulty part

67
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Detail and
systematic in
diagnosing
computer system
status
ii. Thorough and
details in defining
types of computer
warning alarm
and types of
power on self test
(POST)
messages

Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual
iii. Adhere to
computer part
disposal
procedure

68
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

4. Prepare i. Computer maintenance 2 hours Lecture i. Computer

computer documentation maintenance
maintenance  Maintenance checklist
report checklist recorded and
 Maintenance record compiled
 Record management
procedure ii. Computer
- Data compilation maintenance
- Filing record updated

ii. Reporting procedure iii. Computer

maintenance
job order /
i. Record computer 4 hours Demonstration change request
maintenance checklist and case report prepared
ii. Update computer study
maintenance record
iii. Prepare computer
maintenance job order /
change request report
Attitude:
i. Transparent and
detail in preparing
computer system
maintenance
report

Safety/Environment:
i. Adhere to
company
confidentiality
policy and record
management
procedure

69
Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.

70
Core Abilities Social Skills
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing:
1:25
 Mini tower
 Medium tower
 Desktop casing
71
5) Computer Operating system and software 1:25
6) Types of computer cable connector, such as: 1:25
 Network connector RJ45 1:25
 Phone connector RJ11
1:25
7) Connector orientation:
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
8) Computer monitor connector, such as 1:5
 VGA,
 DVI,
 HDMI
9) Plug layout 1:5
 Three pins
 Two pins
1:5
 International adaptor
10) Electrostatic precaution 1:5
11) Computer system set-up tools:
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner 1;1
1;1
12) Sample of computer maintenance report
1:1
13) Sample of maintenance checklist
14) Sample of job order / change request 1;1
15) Sample of job order / change request report

72
REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug and
Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing
ISBN-13: 978-0-85934-559-0

4. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

73
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM REPAIR

The person who is competent in this CU shall be able to diagnose computer problem, conduct remote assistance,
carry out troubleshooting, repair computer part and restore software, applications, data and configurations restored in
accordance with company procedure and manufacturer manual. Upon completion of this competency unit, trainees
will be able to: -
Learning Outcome  Assess computer repair job order/ change request
 Carry out online computer trouble shooting
 Perform on-site computer repair
 Prepare computer status report

Competency Training
Competency Unit ID 3 Core Level 3 180 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Assess i. Type of equipment 5 hours Lecture i. Types of

computer  PC/laptop computer
repair job  Printer system /
order/ change  Scanner peripheral to be
request  peripherals repaired
identified.
ii. Previous computer
maintenance report ii. Previous
 Faulty history computer
 Corrective history maintenance
 User history report analysed

74
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iii. Computer problem iii. Computer

symptom problem
 POST ( power on symptom
self test) diagnosed
 LED status indicator  POST
 Beep sound checked
 Blue screen  LED status
indicator
iv. Computer system set-up identified
tools:  Beep sound
 screw driver, identified
 multi meter  Blue screen
 anti-electrostatic checked
wristband
 Vacuum cleaner iv. Computer repair
tools and
material
i. Identify types of computer 13 hours Demonstration, prepared
system /peripheral. practical and
ii. Analyse previous case study
computer maintenance
report
iii. Diagnose computer
problem symptom
 Check POST ( power
on self test)
 Identify LED (Light
Emission Diode)
status indicator
 Identify beep sound
 Check blue screen
iv. Prepared tools and
material

75
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Detail and precise
in identifying
types of computer
system /
peripheral.
ii. Analytical mind
and thorough in
analysing
previous
maintenance
report

2. Carry out i. Computer problems / 16 hours Lecture i. Computer

online issues: problem/ issues
computer  Hard disk crash identified and
trouble  Memory (fatal error) analysed
shooting  Power supply
 motherboard ii. Computer
problem
ii. Corrective rectified
troubleshooting: through remote
- Remote access
troubleshoot
- Phone iii. Computer
instruction problem
identified
iii. Hardware replacement through phone
 Memory instruction
 CPU
 Hard disk
 Optical drive
76
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Identify and analyse 38 hours Demonstration

computer problem/ and practical
issues
ii. Troubleshoot problem
through remote access
iii. Rectify problem through
telephone instruction
iv. Notify unsolved problem
to supervisor for on-site
repair

Attitude:
i. Detail and precise
in identifying
computer system
and peripheral
problem / issue
ii. Meticulous in
rectifying
computer
problem through
remote access
and telephone
instruction.

Safety/Environment:
i. Adhere to work
area safety
requirement

77
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

3. Perform i. Tasks of computer 27 hours Lecture i. Computer and

on-site repair: peripheral
computer  Data backup diagnosed to
repair - operating system identify
- software problem
- applications according to
- drivers manufacturer
- data instruction
- configurations manual
 Computer diagnose
 Problem ii. Repair cost
identification estimated
 Procurement of
computer part iii. Computer part
 Part fixing procurement
 Testing carried out
- computer unit
test iv. Data back-up
- operational test executed
- functionality test
v. Computer
ii. Computer repair costing repair job
iii. Computer repair safety carried out
precaution
 Electrical Hazards vi. Computer unit
test,
iv. Computer part disposal operational test
procedure and
functionality
test carried out

78
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Diagnose computer and 63 hours Demonstration vii. Computer part

peripheral to identify and practical disposal
problem according to procedure
manufacturer instruction applied to
manual dispose faulty
ii. Estimate repair cost part
iii. Procure computer /
peripheral part
iv. Carry out data backup
v. Fix computer /
peripheral part
vi. Perform computer unit
test, operational test and
functionality test
vii. Apply computer part
disposal procedure to
dispose faulty part

Attitude:
i. Meticulous in
carrying out data
back-up
ii. Cost conscious in
Carrying out
procurement
iii. Detail and precise
in fixing
computer/
peripheral part

Safety/Environment:
i. Adhere to
electrical
hazards

79
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

ii. Adhere to
company
confidentiality
policy when
carrying out data
back-up

4. Prepare i. Computer status report: viii. Computer 6 hours Lecture i. Computer

computer  Report format repair status repair details
status report  Report content: reported recorded and
- Client status is
information updated for
- Problem/issues future
- Action taken: reference
o troubleshoot
o repair ii. Computer
 Reporting procedure repair checklist
recorded

i. Record computer repair 12 hours Demonstration, iii. Computer

details and update practical and repair job
computer status for case study order recorded
future reference
ii. Record computer repair
checklist and submit to
superior
iii. Record computer repair
job order

80
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Accurate in
recording
checklist
ii. Detail in
recording repair
job

Safety/Environment:
i. Adhere to
company policy

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.03 Utilize basic IT applications. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork
03.06 Respond appropriately to people and situations.

81
Core Abilities Social Skills
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
05.01 Implement project/work plans.

82
Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing:
1:25
 Mini tower
 Medium tower
 Desktop casing
5) Computer Operating system and software 1:25
6) Types of computer cable connector, such as: 1:5
 Network connector RJ45
 Phone connector RJ11 1:5
7) Connector orientation:
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)

83
8) Computer monitor connector, such as 1:5
 VGA,
 DVI,
 HDMI
9) Plug layout
1:5
 Three pins
 Two pins
 International adaptor
10) electrostatic precaution 1:5
11) Computer system set-up tools: 1:5
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
12) Sample of computer maintenance report
13) Sample of computer repair checklist 1:1
14) Sample of computer repair job order 1;1

84
REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug
and Play, Auto-Configuration, Game Port, Hot Swapping, Auto detection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Fred Beisse. (2009). A Guide to Computer User Support for Help Desk & Support Specialists (4th Edition). Course Technology Ptr.
ISBN-13: 978-0-495-80649-3

3. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

4. Neal Allen (2009). Network Maintenance and Troubleshooting Guide: Field Tested Solutions for Everyday Problems (2nd Edition). Addison-
Wesley Professional. ISBN-13: 978-0-321-64741-2

5. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing. ISBN-13: 978-0-85934-559-0

6. Richard M. Roberts. (2008). Computer Service and Repair: A Guide to Upgrading, Configuring, Troubleshooting, and Networking Personal
Computers (3rd). Goodheart-Willcox C. ISBN-13: 978-1-59070-857-6

7. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

85
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title SERVER INSTALLATION

The person who is competent in this CU shall be able to assemble server hardware and peripheral and install the
software in accordance with server installation procedure. Upon completion of this competency unit, trainees will be
able to: -
 Analyse job order / change request
Learning Outcome
 Execute hardware installation
 Carry out software installation
 Perform server functionality test
 Prepare server installation set-up report

Competency Training
Competency Unit ID 4 Core Level 3 240 Hours Credit Hours 24
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse job i. Type of server: 11 hours Lecture i. Types of

order / change  Database server server to be
request  File server set-up,
 Mail server operating
 Print server system and
 Web server software
identified
ii. Type of server Operating
system: ii. Server
 Licensed configuration
 Open source setting
interpreted

86
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iii. Server configuration

details : vii.Server
 Server host name peripheral
 Network address identified
configuration (IP
address, DNS, iii. Tools and
Gateway, subnet materials
mask) prepared
 Security
configuration
(firewall setting,
administrator
privilege)

iv. Types of server software

 Anti-virus
 Hardware drivers

v. Server peripherals
 Monitor
 Key board

vi. Tools and materials

i. Identify types of server 25 hours Demonstration,

to be set-up, operating practical and
system and software case study
ii. Define server
configuration setting
iii. Identify server
peripherals
iv. Prepare tools and
material
87
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Detail and precise
in identifying
server operating
system, server
configuration
detail and server
peripherals

Safety/Environment:
i. Adhere to
company security
policy

2. Execute i. Types of server form 29 hours Lecture i. Types of

hardware factor server
installation  tower unit, hardware
 rack mount unit, identified
 blade unit
ii. Server
ii. Server handling hardware
procedure according to component
types of server compatibility
 tower unit, checked
 rack mount unit,
 blade unit iii. Server
hardware
iii. Server components components
installed
iv. Server hardware
components iv. Server power
compatibility. initialisation
carried out

88
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

 Minimum OS v. Server
requirement handling
 Server hardware procedure
specification applied when
unpack and
v. Hardware installation arrange
 Cable connectivity server
- power, components
- display,
- network,
- keyboard,
- mouse)
 Rack mount

i. Identify types of server 67 hours Demonstration

hardware and practical
ii. Unpack and arrange
server hardware
components
iii. Check server hardware
components
compatibility
iv. Install server hardware
components
v. Carry out server power
initialisation
vi. Apply server handling
procedure when unpack
and arrange server
components

89
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Thorough in
checking
hardware
component
compatibility

Safety/Environment:
i. Adhere to server
handling
procedure
ii. Handle server
with care during
server unpack

3. Carry out i. Operating system 22 hours Lecture i. Server

software installation Operating
installation system
ii. Installation, installation
configuration and testing performed
of device drivers
 Version ii. Device drivers
 Compatibility installed,
 firmware configured and
tested
iii. Configuration of server
parameter: iii.Server
 Server host name parameters
 Network address configuration
configuration setting carried
- IP address out

90
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

- DNS iv. operating

- Gateway system patches
- subnet mask installed and
 Security tested
configuration
- firewall setting v. Server security
- administrator configuration
- privilege carried out

iv. Operating system vi. Server

patches installation and initialisation
testing performed
 Security bulletin
vii.Server
v. Server security operation status
configuration inspected
 Firewall
configuration
 User access control
 Admin privilege

vi. Server initialisation

vii. Operation status
inspection

i. Perform server 50 hours Demonstration

operating system and practical
installation
ii. Install, configure and
test device drivers
iii. Carry out server
parameters
configuration setting

91
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iv. Install and test operating

system patches
v. Carry out server security
configuration
vi. Perform server
initialisation
vii. Inspect server
operation status

Attitude:
i. Meticulous and
accurate in
carrying out
installation and
configuration

Safety/Environment:
i. Handle server
with care during
software
installation

4. Perform server i. Server status 7 hours Lecture i. Server status

functionality verification: verified
test  Power boot cycle  Power boot
status cycle
 Anti-virus protection  Anti-virus
status protection
 Network connectivity status
status

92
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Network
i. Verify server status 17 hours Demonstration connectivity
 Power boot cycle and practical status
status
 Anti-virus protection
status
 Network connectivity
status
Attitude:
i. Thorough in
conducting server
status verification

Safety/Environment:
i. Adhere to
manufacturer
instruction

5. Prepare server i. Documentation of 4 hours Lecture i. Company

installation server configuration asset listed out
set-up report information and
 Server network documented
configuration detail
 Admin information ii. Final as-built
diagram
ii. Company asset prepared
documentation:
 Types of asset: iii. Electrical
- Operating system schematic
- software, diagram
- drivers prepared
- Data backup
- Warranty cards

93
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iii. Final as-built diagram iv. Computer set-

up checklist
iv. Electrical schematic recorded
diagram
v. Inventory
v. Server installation job record updated
order / change request
report vi. Server
installation job
order / change
i. Carry out company 8 hours Demonstration request
asset documentation and case study produced.
ii. Prepare final as-built
diagram
iii. Prepare electrical
schematic diagram
iv. Record computer set-up
checklist
v. Update Inventory record
vi. Produce server
installation job order /
change request report.
Attitude:
i. Precise in
updating
inventory record
ii. Accurate in
preparing final as-
build diagram

Safety/Environment:
i. Adhere to
company policy

94
Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
01.06 Utilize word processor to process information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.

95
Core Abilities Social Skills
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Server hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Power supply
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Server Operating system and software driver 1:25
5) Computer cable connector, such as:
1:5
 Network connector RJ45
 Phone connector RJ11

96
 6) Connector orientation: 1:5
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
1:5
7) Electrostatic precaution
8) Server system set-up tools: 1:5
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
9) Sample of as-built diagram 1;1
10) Sample of electrical schematic diagram
1;1
11) Sample of computer set-up checklist
12) Sample of inventory record 1;1
13) Sample of server installation job order /change request 1;1

REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug
and Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing. ISBN-13: 978-0-85934-559-0

4. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

97
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title SERVER MAINTENANCE

The person who is competent in this CU shall be able to inspect server operating environment, inspect server
utilisation status, conduct server data back-up, inspect server systems logs, and inspect server Antivirus software logs
in accordance with company policy. Upon completion of this competency unit, trainees will be able to: -
Learning Outcome  Analyse server maintenance job order
 Carry out hardware maintenance
 Perform server Operating System maintenance
 Prepare server maintenance report

Competency Training
Competency Unit ID 5 Core Level 3 180 Hours Credit Hours 18
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse server i. Server information 8 hours Lecture i. Server

maintenance  server TAG/ID information
job order  server Specification assessed
 Operating System
 Server Warranty ii. Types of
information maintenance
 Server maintenance indentified
contract status
 Server operating iii.Server security
and service manual procedure
 Server peripheral interpreted

98
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ii. Types of maintenance:
 Preventive
 Corrective

iii. Server security

procedure
 Server access pass
 server user ID
 Password

iv. Server maintenance

tools
 Vacuum cleaner
 Cable tie,
 Screw drivers

i. Asses Server 19 hours Demonstration,

information practical and
 server TAG/ID case study
 server Specification
 Operating System
 Server Warranty
information
 Server maintenance
contract status
 Server operating
and service manual
 Server peripheral

ii. Identify types of server

maintenance
iii. Interpret server security
procedure

99
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iv. Prepare server

maintenance tools

Attitude:
i. Detail and
through in
assessing server
information
ii. Analytical mind
when interpreting
server
maintenance
procedure

Safety/Environment
i. Adhere to
company server
security
procedure

2. Carry out i. Server room 24 Lecture i. server

hardware requirement hours environment
maintenance  Room temperature maintained
 Humidity  Room
- Dry temperature
- sign of water  Humidity
drop  Physical
- water leak safety and
 Physical safety and security
security
- Access door lock  Cables
- server rack door arrangement
lock

100
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
and
 Cables arrangement connection
and connection  Server
 Cleanliness cables
connection
ii. Inspection of server  Cleanliness
peripheral
 Uninterrupted Power ii. Server
Supply-UPS peripheral
 Storage Area inspected
Network –SAN
 Backup Device iii. Server Light
Emitting Diode
iii. Server Light Emitting (LED) status
Diode (LED) status indicator
indicator inspected
 Power ON/OFF
indicator iv. Server
 HDD activity cleaning tools
indicator and material
 Fault indicator identified
 RAID status
indicator
 Network connectivity
indicator
 LED indicator
blinking pattern
 LED indicator colour
- Green,
- Amber,
- Yellow,
- Red,
- Blue

101
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iv. Server cleaning tools
and material:
 Vacuum cleaner
 Cloth

v. Safety procedure
vi. Manufacturer’s
operating manual

i. Maintain server 57 hours Demonstration

environment and practical
 Room temperature
 Humidity
 Physical safety and
security
 Cables arrangement
and connection
 Server cables
connection
 Cleanliness

ii. Check server peripheral

iii. Inspect Server Light
Emitting Diode (LED)
status indicator
 Power ON/OFF
indicator
 HDD activity
indicator
 Fault indicator
 RAID status
indicator
 Network connectivity

102
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
indicator
 LED indicator
blinking pattern
 LED indicator colour
(Green, Amber,
Yellow, Red, Blue)
 Manufacturer’s
operating manual

iv. Identify server cleaning

tools and material

Attitude:
i. Care to server
room
environment
ii. Thorough when
inspecting LED
status indicator

Safety/Environment
i. Adhere to
company server
security
procedure
ii. Adhere to
Manufacturer
operating manual

3. Perform server i. Server utilisation status 16 Lecture i. Server

Operating  Hard disk space hours utilisation
System utilization status
maintenance - Used, interpreted

103
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- Free
- Total size ii. Server
 Memory usage operating
- Physical RAM, system error
- Virtual, rectified
- Shared memory
 Central Processing iii. Server data
Unit (CPU) usage back-up
 Network usage performed

ii. Server data back-up iv. Server system

 Type of backup logs
- Full back-up assessed
- Incremental
back-up v. Server system
 Backup status
media/devices indicator
- internal storage (LEDs)
- external media interpreted
 Backup software
vi. Critical
iii. Server backup status error/alert from
verification server system
 Task completion logs inspected
status
vii. Critical
 Location, date and
Operating
backup name
System
 Backup logs file
patches
availability
assessed

viii. Server
Antivirus
software logs

104
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
checked
iv. Types of Server system
logs ix. Server
 Security Log hardware
 Application Log error/faulty
 System Log rectified
 Log level differences
- Information x. Server
- Warning maintenance
- Alert cost estimated
 Log files location
base on OS type

v. Server system status

indicator (LEDs)
 LED indicator
- blinking pattern
 LED indicator colour
- Green
- Amber,
- Yellow,
- Red,
- Blue

vi. Types of server system

log critical error/alert
 System error
- hardware failure,
- OS vulnerability
alert,
- OS service
failure
 Security alert
- antivirus pattern
outdated
105
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

- security threats
- password expiry

vii. Critical Operating

System patches
availability
 OS patch
 security bulletin
information

viii. Types of Server

Antivirus software logs
 Antivirus update log
 Antivirus scan log
 Threat log
 Product/license
expiry date

ix. Server hardware

error/faulty:
 Server TAG number
 List of errors
 Warranty status

x. Information on server
Operating System error
 Server TAG number
 List of errors
 Warranty status

xi. Server maintenance

costing

106
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Interpret and record 38 hours Demonstration

server utilisation status and practical
ii. Rectify server Operating
System error
iii. Perform server data
back-up
iv. Asses server system
logs
v. Interpret server system
status indicator (LEDs)
vi. Inspect critical
error/alert from server
system logs
vii. Asses critical operating
system patches
availability
viii. Check server antivirus
software logs
ix. Identify server hardware
error/faulty
x. Estimate server
maintenance cost

Attitude:
i. Detail and
through in
assessing server
system logs
ii. Accurate in
rectifying server
hardware faulty
iii. Thorough when
interpret LED
status indicator

107
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iv. Cost conscious
when estimated
maintenance cost

Safety/Environment
i. Adhere to
company server
security
procedure
ii. Adhere to
Manufacturer
operating manual

4. Prepare server i. Types of Server 5 hours Lecture i. Server

maintenance Maintenance Record: maintenance
report  Server utilisation record updated
status record  Server
 Critical error/alert utilisation
from server system status
logs Record  Critical
 Critical error/alert error/alert
from server system from server
logs Record system logs
 Server hardware  Critical
error/faulty error/alert
 Server Operating from server
System error system logs
 Server
hardware
i. Update Server 57 hours Demonstration error/faulty
maintenance record and case study  Server
 Server utilisation Operating
status System error
 Critical error/alert
108
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
from server system
logs

 Critical error/alert
from server system
logs
 Server hardware
error/faulty
 Server Operating
System error

Attitude:
i. Transparent and
detail in updating
server
maintenance
record

Safety/Environment:
i. Adhere to
company
confidentiality
policy

109
Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.

110
Core Abilities Social Skills
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Server hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Power supply
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Server Operating system and software driver 1:25
5) Electrostatic precaution
1:5
6) Server system set-up tools:
 screw driver, 1:5
 multi meter
 Vacuum cleaner
111
 7) Sample of SLA 1;1
8) Sample of server security procedure 1:1
9) Sample of Manufacturer Instruction Manual
1:1
10) Sample of server maintenance checklist
1;1

REFERENCES

1. Joseph L Jorden (2010). Microsoft SQL Server 2005 Implementation and Maintenance. John Wiley & Sons. ISBN-13: 978-0-470-76754-2

2. Rabah, Kefa (2012). Red Hat Enterprise Linux (Rhel) 6 Server nstallation & Administration. Lap Lambert Academic Publishing,
ISBN-13: 978-3-8465-1118-3

3. Sharon Crawford, Charlie Russel (2008). Windows Server 2008. Microsoft Press. ISBN-13: 978-0-7356-2505-1

4. Steve Silva (2008). Web Server Administration (1st Edition). Course Technology Ptr. ISBN-13: 978-1-4239-0323-9

5. Tim Parks (2012). Server. Harvill Secker. ISBN-13: 978-1-84655-577-0

112
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER NETWORK CONNECTIVITY SET-UP

The person who is competent in this CU shall be able to set connectivity among computers and devices so that they
could link and communicate each other for information sharing and workplace operation. Upon completion of this
competency unit, trainees will be able to: -
 Analyse computer network connectivity configuration specification
Learning Outcome
 Carry out computer network connectivity configuration
 Perform computer network connectivity test
 Carry out computer network connectivity troubleshoot
 Prepare computer network connectivity report

Competency Training
Competency Unit ID 6 Core Level 3 120 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse i. Types of computer 7 hours Lecture i. Types of

computer network connectivity: computer
network  LAN network
configuration  WAN connectivity
specification  MAN identified

ii. Wireless technology ii. Wireless

 WIFI technology
 WIMAX defined
 Mobile
iii. Types of
iii. Types of computer computer
peripheral peripheral and

113
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Network Interface its driver
Card (NIC) identified
 Scanner
 Server iv. Network
 Printer / installation
multifunction equipment
 Computer / PC prepared
 Wireless devices

iv. Computer peripheral

drivers

v. Network installation
equipment
 Equipment
 Main distribution
frame
- Switch
- Router
- Access Point
 Patch panel
 Patch cord
 RJ 45 Faceplate

i. Identify types of 17 hours Demonstration,

computer network practical and
connectivity to case study
ii. Identify wireless
technology
iii. Identify types of
computer peripheral and
its driver
iv. Prepare network
installation equipment
114
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
Attitude:
i. Precise and
through in
identifying
network
connectivity
ii. Meticulous in
identifying
computer system
peripherals

Safety/Environment
i. Adhere to
company policy

2. Carry out i. IP address 9 hours Lecture i. Network

computer  Subnet Mask Interface Card
network  Gateway (NIC)
configuration  Domain Name installation
Server (DNS) carried out

ii. Network Interface Card ii. RJ 45 cable

(NIC) installation and connected into
connection NIC
 Computer / PC
 Server iii. NIC driver
 Scanner installed into
 Printer / computer and
multifunction peripherals

iv. IP addresses
configured
i. Carry out Network 21 hours Demonstration
Interface Card (NIC) and practical
installation
115
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ii. Connect RJ 45 cable into
NIC
iii. Install NIC driver into
computer and peripherals
iv. Configure IP addresses

Attitude:
i. Meticulous in
connecting RJ
cable and
installing NIC
ii. Accurate in
carrying out IP
configuration

Safety/Environment
i. Adhere to
company security
policy

3. Perform i. Computer network 7 hours Lecture i. Network

computer connectivity test testing carried
network  Ping test out:
connectivity  Tracer test  Ping test
test  Internet browser  Tracer test
application test  Internet
 Print-out test browser
 Scanning test application
 Wireless test
Authentication test  Print-out
 wireless connectivity test
test  Scanning
test
 Wireless
116
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ii. User Acceptance Test Authenticat
(UAT) ion test
 wireless
connectivit
i. Carry out network 17 hours Demonstration y test
testing: and practical
 Ping test ii. UAT executed
 Tracert test
 Internet browser
application test
 Print-out test
 Scanning test
 Wireless
Authentication test
 wireless connectivity
test

ii. Execute UAT

Attitude:
i. Precise and
systematic in
performing
computer network
connectivity test

Safety/Environment
i. Adhere to
company policy

117
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

4. Carry out i. NIC Light Emitting Diode 9 hours Lecture i. NIC Light
computer (LED) indicator Emitting Diode
network  No light (LED) indicator
troubleshoot  Light interpreted

ii. Symptom/ problem ii. Network

 Crimping failure connectivity
 NIC Driver wrongly symptom/
installed problem
 Cable failure diagnosed
 OS compatibility  Crimping
 Hardware failure
compatibility  NIC Driver
 Cable failure
 OS
compatibility
i. Interpret NIC Light 21 hours Demonstration  Hardware
Emitting Diode (LED) and practical compatibility
indicator

ii. Diagnose network

connectivity symptom/
problem
 Crimping failure
 NIC Driver
 Cable failure
 OS compatibility
 Hardware
compatibility
Attitude:
i. Detail and
thorough when
118
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
diagnose network
connectivity
symptom

Safety/Environment
i. Adhere to
company policy

5. Prepare i. Network connectivity 4 hours Lecture i. Network

computer testing report connectivity
network iii. UAT status report testing report
connectivity ii. Network connectivity prepared
report set-up documentation
 Configuration ii. UAT status
 Drivers report
 Compatibility prepared

iii. Network
connectivity
i. Produce network 8 hours Demonstration set-up
connectivity testing and case study documentation
report carried out
ii. Prepare UAT status  Network
report configuration
iii. Carry out network manual
connectivity set-up prepared
documentation  Drivers
 Prepare network labelled and
configuration manual recorded
 Record and label  compatibility
drivers recorded
 Prepare compatibility
119
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
record
Attitude:
i. Transparent and
detail in preparing
computer system
maintenance
report

Safety/Environment:
i. Adhere to
company
confidentiality
policy and record
management
procedure

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork

120
Core Abilities Social Skills
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.

03.15 Liaise to achieve identified outcomes.

03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

121
Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer peripheral 1:5
 Network Interface Card (NIC)
 Scanner
 Printer / multifunction
 Computer / PC
 Server
 Wireless devices
4) Computer peripheral drivers 1:5
5) Switch 1:25
6) Router 1:25
7) Access Point 1:25
8) Patch panel
1:5
9) Patch cord
10) RJ 45 Faceplate 1:5

11) Sample of network connectivity testing report 1;1

12) Sample of UAT status report 1;1
13) Sample of Network connectivity set-up documentation 1;1
14) Sample of Network configuration manual 1;1
15) Sample of compatibility record
1;1

122
REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug
and Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing
ISBN-13: 978-0-85934-559-0

4. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

123
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title MOBILE DEVICE CONFIGURATION

The person who is competent in this CU shall be able to configure and troubleshoots mobile computer and its devices
and prepare safe and sound environment for mobile device to connect with computer system network in accordance
with company SOP. Upon completion of this competency unit, trainees will be able to: -
Learning Outcome  Analyse job order/ change request
 Carry out mobile device configuration
 Perform out mobile device troubleshoot
 Carry out mobile device commissioning

Competency Training
Competency Unit ID 7 Core Level 3 60 Hours Credit Hours 6
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse job i. Network accessibility 5 hours Lecture i. Network

order/ change needs accessibility
request  Type of connection needs assessed
- WiFi,
- Cellular, ii. Network
- Bluetooth, accessibility
- NFC Near Field purpose
Communication identified
- Infrared,
- USB iii. Mobile device
 Duration specification
- on-demand assessed
- frequent
 Location
- local,

124
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- remote area
- overseas iv. Mobile
application
ii. Network accessibility software
purpose evaluated
 Email & messaging
 Web browsing v. Mobile
 Voice-Over IP application
 Tele-conference compatibility
 Access company assessed
resources (server,
printer)
 Document
collaboration
 File sharing
 Tele-marketing
 Remote support
 Navigation

iii. Types of mobile device

and device specification
 Device Type
- Mobile phone
(Smartphone)
- Tablet
- PDA (Personal
Digital Assistant)
- Pager
- Navigation device
 Device Specification
- Device maker /
brand / model
- RAM capacity
- Storage size

125
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- Screen display type
- Input method
- Connectivity
- OS and OS version

iv. The required mobile

application information
 Type of application
and software
 Software licenses
 Software version

v. Mobile application
compatibility
 Minimum device
hardware & software
installation
requirement
 OS and software
version
 Security setting
requirement
 Network availability /
coverage

i. Assess network 11 hours Lecture

accessibility needs
ii. Identify network
accessibility purpose
iii. Asses mobile device
specification
iv. Evaluate mobile device
software and application
126
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
v. Asses mobile
application compatibility

Attitude:
i. Detail in
assessing
network
accessibility
needs and mobile
device
specification
ii. Thorough in
evaluating mobile
application
compatibility

Safety/Environment
i. Adhere to
company
procedure

2. Carry out i. Mobile device 6 hours Lecture i. Mobile device

mobile device configuration setting setting
configuration  Device setting menu configuration
 Network configuration carried out
- IP address
- Authentication ii. Mobile
 Network testing and application
troubleshooting installed and
configured
ii. Mobile application
installation and iii. Mobile device
configuration procedure security setting
configured

127
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iii. Mobile device
configuration testing iv. Mobile device
 Authentication test configuration
 Network accessibility testing carried
and communication out
test
 Application test

iv. Security setting

configuration
 Device OS security
 User’s account
security
 Network/access
security

v. Company security policy

i. Carry out mobile device 15 hours Demonstration

setting configuration and practical
ii. Install and configure
mobile application
iii. Configure mobile device
security setting
 Device OS security
 User’s account
security
 Network/access
security

iv. Carry out mobile device

configuration test
 Authentication test
 Network
128
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
accessibility and
communication test
 Application test

Attitude:
i. Detail and
through when
configure mobile
device setting
ii. Analytical mind
and accurate
when conducting
configuration test

Safety/Environment
i. Adhere to
company
security
procedure

3. Perform i. Types of Mobile device 5 hours Lecture i. Diagnose

mobile device problems mobile device
troubleshoot  Symptom, error problem
messages and logs
 Device functionality ii. User’s data
test retrieval and
back-up
ii. Troubleshoot action performed
requirement
 Device warranty iii. Mobile device
information troubleshoot
 Authorize service executed
centre
 User schedule iv. Device’s

129
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Troubleshoot software,
guideline and application and
procedure user’s data
 Data backup restored

iii. User’s data retrieval and v. Mobile device

back-up operation
 Type of data testing carried
- Personal out
- Official
 Backup method
 Backup location

iv. Mobile device

troubleshoot action
 Hardware
functionality test
 Software removal,
re-installation and
re-configuration
procedure

v. Restoration of device’s
software, application
and user’s data
vi. Mobile device operation
testing
 Hardware
functionality test
 Cellular/network
access and
communication test
 Software and
application test

130
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Diagnose mobile device 13 hours Demonstration

problem and practical
ii. Perform user’s data
retrieval and back-up
iii. Execute mobile device
troubleshoot
iv. Restore device’s
software, application
and user’s data
v. Carry out mobile device
operation testing

Attitude:
i. Detail and
through when
diagnose mobile
device problem
ii. Analytical mind
and accurate
when performing
mobile device
troubleshoot

Safety/Environment
i. Adhere to
company
security
procedure

131
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

4. Carry out i. Handing over of Mobile 2 hours Lecture i. User

mobile device device and gadget to Acceptance
commissioning end-user Test
 Device packing performed
 Device handling
procedure ii. Mobile device
documentation
ii. User Acceptance test carried out
 Network and
communication iii. Company
access test inventory
 software and updated
application
installation iv. Job order /
 Security and safety change
advice request report
produced
iii. Mobile device set-up
documentation
 User’s information
- name,
- location,
- department
 Device information
- IP address
- User ID
 Company resources
accessed by the
device
- server,
- printer,
- application

132
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iv. Asset record
 Company inventory
update

i. Perform User 4 hours Demonstration

Acceptance Test and practical
ii. Carry out mobile
computer
documentation
iii. Update company
inventory
iv. Produce Job order /
change request report

Attitude:
i. Transparent and
detail in preparing
mobile devices
set-up report
ii. Accountable in
updating
company
inventory

Safety/Environment:
i. Adhere to
company
confidentiality
policy

133
Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.02 Follow telephone/telecommunication procedures.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
02.07 Utilize Local Area Network (LAN)/Intranet to exchange information.
02.08 Prepare pictorial and graphic information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.

134
Core Abilities Social Skills
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Mobile device 1:15
 Mobile phone (Smartphone)
 Tablet
 PDA (Personal Digital Assistant)
 Pager

4) Mobile devices Operating System and software 1:15

5) Sample of manufacturer instruction manual 1:1
6) Sample of company inventory report 1:1
7) Sample of job order / change request report 1;1

135
REFERENCES

1. Amjad Umar (2004). Mobile Computing And Wireless Communications. Nge Solutions ISBN-13: 978-0-9759182-0-3

2. Chander Dhawan (1997). Mobile Computing: A Systems Integrator's Handbook (1st). Mcgraw-Hill Companies. ISBN-13: 978-0-07-016769-8

3. Lynn Wright (editor) (2011). Laptops and Mobile Devices Made Easy. Books. SBN-13: 978-1-84490-117-3

4. Raj Kamal (2008). Mobile Computing. Oxford University Press, USA. ISBN-13: 978-0-19-568677-7

5. Tilmann Bollmann (2010). Mobile Computing (1st Edition). W3l. ISBN-13: 978-3-86834-005-1

136