RACI Matrix

A RACI Matrix is the technique adopted to identify functional areas, key activities, and decision points where ambiguities exist. The approach enables management to actively participate in
the process of systematically describing activities, decisions that have to be accomplished, and to clarify the responsibility that each plays in relation to those activities and decisions

Project Name: ** ENTER COMPANY NAME **

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 PROPEL Project - RACI Matrix Date 03/28/2020

R = Responsible | A = Accountable | C = Consulted | I = Informed

Customer Steering Customer Program Customer Business Customer IT Customer Trainer Customer Customer Project Customer Customer Customer Data Customer SAP / SF SAP SF Service SAP SF Client SAP SF SAP SF SAP SF SAP SF SAP
Deliverables Solution & Delivery / Change Marketing / Workstream Workstream System Account Practice Project Solution Functional Technical
Committee Manager Process Owner Manager Manager Communications Manager Lead / SME Team Owner Administrator Executive Sales Manager Partner Director Manager Architect Consultant Consultant

Pre Prepare Phase

Preparing the Statement of Work (SOW) in line with the customers requirements I A/R I
Readiness to Start Checklist provided to Customer I A/R I
Customer completes Readiness to Start Checklist for each module R R R I A/R I
Submits Sales Contract - automates Provisioning Process I A/R I I
Prepare Phase
Sales to Delivery Handover I I
SSM completes Service Sales to PS Transition Form I A I
SSM facilitates meeting with Practice / Project Manager and RSM - Agenda: Implementation Profile, I A I
SOW, Schedule A, Pricer. During the call the SSM shows the Services Sales to PS Transition
Information form as a guide through the meeting.
Professional Services assigns Resource Allocation I I A C
Internal Sales to Professional Services Handover Meeting I A I R R
Internal Project Kickoff
Project Preparation Checklist Review A
Internal Project Kickoff Meeting I A/R C C
Customer Site Access / Setup
Creation of Customer SharePoint Site / External JAM Collaboration Site A
Customer SharePoint Site Details Sent to Customer / External JAM Collaboration Site A
Request provisioning access from the customer A
Raise provisioning access JIRA A/R R C
Preparation and Sustain DEV/Test SF Environment R A R R
Preparation and Sustain PROD SF Environment R A R R
Request S User Accounts
SuccessFactors Project Manager requests S-User accounts for Professional Services Team I A/R
Customer Cloud Admin creates S User Access for SAP SF team R A
Team Introduction
Project Manager facilitates introductory call between SuccessFactors and Customer Project Team C C C C C C C C A/R C C C
Confirm Scope as defined in SOW C C C C C C C C A/R C C C
Introduce Customer to Customer Welcome Kit I I I I I I I A/R I I I
Review Module Readiness Checklists for Customer specific modules I I I I A/R C C C
Confirm Kickoff Meeting Date & Agenda I C I I I I C I I I I I A/R I I I
Customer completes Project Team Orientation in Cloud Learning - prior to kickoff meeting R R R R R R A
Project Plan & Kickoff Preparation
SuccessFactors Project Manager creates Project Plan A/R
SuccessFactors Project Manager reviews Project plan with Customer Project Manager R R A/R
SuccessFactors Project Manager schedules Kickoff meeting and sends invitations R R A/R
SuccessFactors Project Manager prepares Kickoff Meeting Deck A/R
Schedules weekly Project meetings with Customer A/R
SuccessFactors Project Manager establishes Project Standards & Artefacts A/R
Kickoff Meeting
SuccessFactors Project Manager delivers Kickoff Presentation I I I I I I I I I I I A/R I I I
Deliver Project Scope I I I I I I I I I I I A/R I I I
Deliver Project Methodology I I I I I I I I I I I A/R I I I
Review Key Business Drivers R R I I I I I I I I I A I I I
Deliver high level Project Timeline I I I I I I I I I I I A/R I I I
Deliver resources available to Customer via SAP tools I I I I I I I I I I I A/R I I I
Deliver Project team Roles & Responsibilities I I I I I I I I I I I A/R I I I
Discuss next steps and activities I I I I I I I I I I I A/R I I I
Project Sponsorship, Leadership & Governance
Provide a communication channel to all areas of SAP I I I I I I I I I I I C A/R I I I
Provide leadership and champion the Program A R
Provide business direction, ensures alignment with business transformation strategy A R R C C
Resolve major issues & road blocks and provide overall funding A/R R R
Articulate, review and approve business requirements A/R C
Ensure appropriate business engagement and commitment of the subject matter experts (SME) A/R R R
Responsible for the successful delivery of Program outcomes within the parameters set by the A/R R R
business case (budget, timelines, scope and quality)
Communicate progress, cost, risks and issues to Executive Management and other stakeholders as A/R R R
necessary
Manage and resolves Program risks and issues, escalates to Executive Management when required A/R R R

Manage and resolve escalated business issues relating to the program A R

Operational decisions within delegations relating to the Program A R R
Responsible for program-wide change management strategy and initiatives A R R R
Develop communication plan and coordinate execution across the Program A C R R
Manage and oversee communication to all stakeholders to ensure consistent messaging A C R R
Responsible for day-to-day delivery of defined stream outcomes A R R
Ensure consistency in the approach, appropriate engagement and integration across teams R R A
Ensure dependencies between teams are identified and managed effectively R R A
Prepare change request for submission to Change Control Advisory Board (CCAB) including Impact A R C C
Assessment
Document and track enhancement request A C
Preparation Quality Gate
Customer confirms and accepts completion of Prepare Phase Quality Gate I R R I A/R
Explore Phase
Project Management
Manage, maintain and publishing of the project schedule weekly C I I C I I A C C C
Participate in weekly customer project team meetings, raising "action items" lists and resolve A
through to completion
Send meeting minutes from project team meeting C R C A/R C C C
Maintaining "action items" lists and resolve through to completion C R C A/R C C C
Raise a Change Request R C I R C A C C
Record Change Request in CR register R C I R C A C C
Solution Design Stream
Configuration Definition Workshop I R I R R R R A/R R R R
Completion of Configuration Workbooks I R R A
Review Configuration Workbooks I C C C C A R R
 PROPEL Project - RACI Matrix Date 03/28/2020

R = Responsible | A = Accountable | C = Consulted | I = Informed

Customer Steering Customer Program Customer Business Customer IT Customer Trainer Customer Customer Project Customer Customer Customer Data Customer SAP / SF SAP SF Service SAP SF Client SAP SF SAP SF SAP SF SAP SF SAP
Deliverables Solution & Delivery / Change Marketing / Workstream Workstream System Account Practice Project Solution Functional Technical
Committee Manager Process Owner Manager Manager Communications Manager Lead / SME Team Owner Administrator Executive Sales Manager Partner Director Manager Architect Consultant Consultant

Baseline Configuration Workbook Acceptance I C I R I A R R

Integration Preparation Stream
Solution Integration Workshop C C C C C A R C C
Detailed Design Prepared (when required) C C C C C A R C C
Extensibility Stream
Learning Extensions & Connectors - Requirements Defined (when required) I C I A R I C C C C
Solution Architect to provide detailed design C C C C C A R C C
Explore Quality Gate
Customer confirms and accepts completion of Explore Phase Quality Gate I R R I A/R
Realise Phase
Project Management
Manage, maintain and publishing of the project schedule weekly C I I C I I A C C C
Participate in weekly customer project team meetings, raising "action items" lists and resolve A
through to completion
Send meeting minutes from project team meeting C R C A/R C C C
Maintaining "action items" lists and resolve through to completion C R C A/R C C C
Raise a Change Request R C I R C A C C
Record Change Request in CR register R C I R C A C C
Data Preparation
Provide Customer with a template to record sample population data I I I A R R
Customer creates sample file of population data A C C R I C C
Standard SSO documentation shared with Customer if required I I I I A R R
Initiate setup of SSO and / or SFTP I R I A R R
Identify and record all data issues and risks and highlight to Data Management Lead for swift action A C I C C R C C C C C
to be taken
Responsible for the execution of the assigned data cleansing/purification and assigned tasks A C I C C R C C C C C
Data Migration Testing
Customer uploads sample file using Admin Centre or SFTP (for LMS) A I R R R R I C C
Customer validates sample data upload A I R R R R I C C
Customer prepares Full Data File A I R R R R I C C
Customer loads Full Data File A I R R R R I C C
Setup FTP job (if using LMS) I I I I I I A R R
Solution Configuration Stream
Functional Consultant configures test instance based on Customer requirements C I C C C I A R R R
LMS only - Functional Consultant guides Customer to perform configurations in Admin Centre C I C C C R A R R
Integration Setup
Perform standard integration setup in the cloud test environment and all connecting systems. I I I I I I A R R R
Solution Walkthrough
Functional Consultant walks the Customer through the valid business scenarios using the configured I C C C C C C C C C C A/R R R R
solution
Functional Test Execution
Functional Consultant validates file format satisfies technical specification I I I I I A R R R
Functional Consultant validate fields and data match technical specification I I I I I A R R R
Functional Consultant validates business conditions / rules I I I I I A R R R
Solution Test Preparation
Customer prepares the test plan based on the end-to-end scenarios in scope, including all output A I R R R R I C C C
settings, critical analytics, integration, extensibility, etc.
Customer assigns resources to the steps in the test plan and schedule them accordingly A I R R R R I C C C
Solution Test Execution
Customer executes test scenarios as defined in the test plan and document the results A I R R R R I C C
Customer ensures all issues are logged A I R R R R I C C
Resolve identified issues A I R R R R I R R R
Customer retest the end-to-end scenario A I R R R R I C C
Review and confirm final configuration meets requirements A I R C C C I C C
Cutover Preparation
Project Manager prepares the Go-Live Checklist and meets with Customer to review C I R C I A/R C C
Project Manager develops detailed cutover schedule, identifying all tasks required for a successful C I R C I A/R C C
transition to the new SAP cloud solution
Project Manager and Customer assign resources to tasks in the cutover schedule and meets with I R I I I I R C I I I A/R C C
Customer to review
Functional Consultant prepares the production infrastructure with the applicable prerequisites that I I A R R R
were applied to the test environment during the Prepare phase
Functional Consultant to provision the cloud production tenant I I I I A R R R
Extensibility Stream
Learning extensions and connectors are developed as per the approved requirements I I I I A R R R
Testing
Customer prepares the integration test plan based on requirements and design A I I R R C R C C C
Customer executes test scenarios as defined in the test plan and document the results A I I R R R R C C C
Customer ensures all issues are logged A I I R R R R C C C
Resolve identified issues A I I R R R R C R R
Customer retest the end-to-end scenario A I I R R R R C C C
Customer develops User Acceptance Test Plan A I I R R R R C C C
Customer completes User Acceptance Testing A I I R R R R C C C
Training
User adoption preparation A C I R I C C C C C C C C
User adoption plan and delivery A C I R I C C C C C C C C
Provide train-the-trainer, administrative and reporting training to the customer C I I R I C C C C A R R R
Deliver Training to Key Users (HR / Administrators) A I I R I C C C C C C C C
Schedule End User Training in line with go live A C I R I C C C C C C C C
Custom Reports (When Premium Reporting Purchased)
Project Manager creates JIRA estimates ticket to request reports I I I I A/R I I I
Project Manager interacts with the Premium Reporting resource for report creation I I I I A/R I I I
Realisation Quality Gate
Customer confirms and accepts completion of Realise Phase Quality Gate I R R I A/R
Deploy Phase
Project Management
Project Schedule Management and Tracking C I I C I I A C C C
Workstream Schedule Management and Tracking A
 PROPEL Project - RACI Matrix Date 03/28/2020

R = Responsible | A = Accountable | C = Consulted | I = Informed

Customer Steering Customer Program Customer Business Customer IT Customer Trainer Customer Customer Project Customer Customer Customer Data Customer SAP / SF SAP SF Service SAP SF Client SAP SF SAP SF SAP SF SAP SF SAP
Deliverables Solution & Delivery / Change Marketing / Workstream Workstream System Account Practice Project Solution Functional Technical
Committee Manager Process Owner Manager Manager Communications Manager Lead / SME Team Owner Administrator Executive Sales Manager Partner Director Manager Architect Consultant Consultant

Responsible for status reporting, resource, schedule, scope, issue, risk, deliverables and dependency C R C A/R C C C
management
Identify, manage and escalate data issues and risks relating to the specific object of process group C R C A/R C C C
Maintaining "action items" lists and resolve through to completion R C I R C A C C
Send meeting minutes from project team meeting R C I R C A C C
Raise a Change Request R C I C C I A C C
Record Change Request in CR register R C I C C I A C C
Change Management
Develop, update and execution of Change Impact survey, assessment and compilation of results A C I R C C C I I I I
Customer develops a transition plan for impacted roles which includes an internal support process, a A R I R R R C C I I I I I
training plan for end users and the necessary materials to execute the rollout of the new SAP cloud
solution.
Customer executes the transition and training plans and communicate the internal support process.  I A R I R R R C C I I I I I
Monitor solution adoption after go-live to proactively address concerns.
Cutover Execution Stream
Execute the tasks as per the cutover schedule to prepare the production environment for I R R I R R R R R R R A R R R
operational use. This includes loading all data and verifying its accuracy and completeness.
Go-Live
Customer begins entering live transactions in the cloud production tenant. I A C I I I R R I I I I I I I I I I
Functional Consultant sets the SAP cloud production tenant live so that SAP Support is aware that it I I I I I I I I I I I I I I A R R R
is being used operationally.
Transition to Support
Customer is transitioned to Support I R I I C C I I I A/R C C C
Deploy Quality Gate I I
Customer confirms and accepts completion of Deploy Phase Quality Gate I R R I A/R
Go-Live Announcement
Customer deploys Internal Communications to announce New System is live A R I R R I I I I I I I I
Customer delivers End User training A R I R I I I I I I I
Project Manager submits project information for SAP internal go-live announcement I I I I A I I I
Consulting / Project Team Survey R I I R
Customer Reference discussion & write up I I A R
 Customer Steering Customer Program
No Name\Role Committee Manager
Customer Business Customer IT Solution & Customer Trainer / Change
Process Owner Delivery Manager Manager
Customer Marketing / Customer Project
Communications Manager / SME Customer Workstream Lead
 SAP / SF
Customer Data Customer System
Customer Workstream Team Owner Administrator Account
Executive
SAP SF Service SAP SF Client SAP SF Practice
Sales Manager Partner Director SAP SF Project Manager
SAP SF Solution Architect SAP SF Functional Consultant SAP Technical Consultant