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“~~ GREAT OAKS WATERCO. | HUB HAUSINC
: 4553 PARK PAXTONPL
20 Great Oaks Blvd., Suite 120, San Jose, California 95119 : 03/10/2020
Mail To: P.O. Box 23490 San Jose, California 95153
Phone: (408) 227-9540 Office hours: 8:00am-5:00pm
www.greatoakswater.com
Phone Payment: 1 (844) 508-6489
1121258000013835
HUB HAUS INC
548 MARKET ST #66112
SAN FRANCISCO CA 94104-5401 SUREPAY
DO NOT PAY
112-125-8
Billing Invoice Invoice Detail:
Account No: 112-125-8
MeterSize: 3/4"
FROM 01/07/2020 TO 03/03/2120
Addresss: Service Charge 56 Days @ $22.36/mo
4553 PARK PAXTON PL Quantity 6 CCF @ $1.3024/CC?
Due and Payable Upon Receipt Quantity 18 CCF @ $2.6048/CCF
Quantity 7 CCF @ $3.9723/CCF
Will be Past Due: 04/01/2020
LICAP Acct Surchg: 31 CCF @ $0.0734/CCF”*
Service From 01/07/2020to 03/03/2020 LICAPAcct Surchg: 7.75 CCF(® $0.0837/CCF
Present Meter Read: 989
SUB-TOTAL
Previous Meter Read: 958 California PUC Surcharge 1.23 "
ConsumedThis Period: 31 CCFs in 56 Days
SUB-TOTAL
San Jose City Utility Tax 5.0 %
AMOUNT DUE
CONSERVATIONIS A WAYOF LIFE
Please maintain conservation efforts
This year vs. 2013: N/A
This Year vs. Last Year: N/A
28 A LICAPSurcharge of$0.0734 applies to cach CCF ofwater for non-LICAP Users
starting 7/1/2019.
°° A LICAP Surchargeof $0.0837 applies to each CCFofwater for non-LICAP Users from
2/18/2020 through 2/17/2021.
This year Great Oaks Waterwill post its CCR electronically. To view our report go to the following URL:
www.greatoakswater.com/CCRs/2019cer.pdf
This notice contains important imformation about your drinking water. Translateit, or speak with someone who understands it.
If you cannotaccessthis report on the internet you can pick one upatouroffice or call us and ourfriendly staff will mail you one.
Este informe contiene informacién muy importante sobre su agua potable. Traduzcalo o habla con algien que lo entiende bien.
Chi tiét nay that quan trong. Xin nhd nguoi dich cho quy vi.
YOUR BANK ACCOUNT WILL BE CHARGED 03/25/20 BY SURE PAY
-— Payments by cash, check, money order, Surepay, Credit Card, Debit Card, ACH and Phone Payments —
t Your Check payment maybe processed as a one-time electronic ACH transaction where funds may be withdrawn from your account on the same day we
receive your paymentand you will not receive your check back from yourfinancial institution.
SURE PAY-AUTOMATIC BILL PAYMENT LOW INCOME CUSTOMER ASSISTANCE PROGRAM
Customers may pay water bills using an The purpose of our Low Income Customer Assistance Program (LICAP) is
electronic fund transfer system (EFTS) called to provide qualifying residential customers with reduced water service
SURE PAY. With SURE PAY: you can pay charges.
your water bill without writing a check; there
To qualify: (1) you must be a Great Oaks residential customer; (2) you must
is no additional cost or postage; and you can
receive your water bill directly from and pay your water bill directly to Great
monitor your bill payments online through
Oaks (master-metered customersare not eligible); and (3) you must be
your personal bank account. With SURE
individually entitled to participate in PG&E's California Alternate Rates for
PAY, your bank account is automatically
Energy (CARE) program.
charged 12 daysafter the billing date. Call
Customer Service (408-227-9540) for more To apply or re-apply: Bring your current PG&E bill to our offi ce and
information and easy enrollment. complete an application. You must re-apply for LICAP every 12 months.
If you participate in LICAP and later become ineligible for PG&E’s CARE
PAY YOUR BILL ONLINE
program, contact Customer Service (408-227-9540).
You may nowpay your bill online using your
CONSERVATION AND LEAKS
credit or debit card. A fee is charged for each
transaction. Go to www.greatoakswater.com Our bills contain information to help you conserve water. When
for more information conservation standards arein effect, your bill will show allocation amounts
for the current and next billing periods. If you exceed your allocation, you
OFFICE LOCATION AND HOURS will incur excess usage surcharges. If you have a leak on your property (on
20 Great Oaks Blvd., Suite 120 your side of the water meter), repairing the leak is your responsibility. A
San Jose, CA 95119 high water bill due to a leak on your property is also your responsibility,
Customer Service 408-227-9540 including any applicable excess usage surcharges. Water conservation is
Regular Office Hours: 8 a.m. to 5 p.m. M—F everyone’s responsibility. For advice on conserving water, contact the
Closed: President's Day; Memorial Day; July 4 Santa Clara Valley Water District at 800-548-1882 or visit
Holiday; Labor Day; Thanksgiving Weekend; www.valleywater.org.
Christmas Holiday; New Year's Holiday.
BILL PAYMENT - BILLS ARE DUE AND PAYABLE UPON RECEIPT
Late Fees and Reconnection Charges Your bill is due and payable upon receipt. Payments may be made by
Returned Check or EFTS Refusal: $15 check, cash, money order, SURE PAY, or by credit/debit card. Your bill will
Reconnect Fee: $25 ($40 after hours) be pastdue if not paid within 19 daysofthe billing date. If your bill
Deposit if Service Disconnected: $94 becomes past due your water service may be shut off. Before shut-off, you
will receive: a late notice by mail; and a final notice (door hanger) on the
ALWAYS CHECK FOR LEAKS last business day before your water is shut off. If service is disconnected
High bills and plumbing costs due to due to non-payment, you must pay a reconnection fee of $25.00 ($40.00 if
leaks on your property are your
you requestservice reconnection after office hours). A cash deposit may be
responsibility.
required to re-establish credit after service is disconnected.
Consumer Information
If you believe there is an error on your bill or have a question about your service, please call Great Oaks Customer Service at (408) 227-9540.
If you are notsatisfied with Great Oaks' response, submit a complaint to the California Public Utilities Commission (CPUC) byvisiting http://
www.cpuc.ca.gov/complaints. Billing and service complaints are handled by the CPUC's Consumer Affairs Branch (CAB), which can be
reached bythe following means if you prefer not to submit your complaint online: Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Mon. -
Fri.) Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, San Francisco, CA 94102.
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance
relaying telephone conversations, as well as their friends, family, and business contacts. If you prefer having your calls immediately answered
in your mode of communication, dial on ofthe toll-free language-specific numbers below to be routed to the California Relay Service provider:
Type of Call/Language/Toll-Free Number
TTY/VCO/HCO to Voice English - Spanish 1-800-735-2929/1-800-855-3000
Voice to TTY/VCO/English - Spanish 1-800-735-2922/1-800-855-3000
To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your
bill, please contact CAB for assistance. If your case meetsthe eligibility criteria, CAB will provide you with instructions on how to mail a check
or money order to be impounded pendingresolution of your case. You must continue to pay your current charges while your complaint is
under review to keep your service turned on.
When you pay by check, you authorize Great Oaksto use information on your check to make a one-time electronics funds transfer by which
funds may be withdrawn from your checking account on the same day the checkis received. When payment is processedthis way, you will
not receive the canceled check from your financial institution.
PLEASE PLACE
POSTAGE HERE
THE POST OFFICE
WILL NOT DELIVER
MAIL WITHOUT
POSTAGE
GREAT OAKS WATER CO.
PO BOX 23490
SAN JOSE CA 95153-3490