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Effective Communication Skills Book Review Prepared By: Mondy Samir Mondy

This document summarizes effective communication skills. It discusses how communication skills are important for job success and outlines the communication process, including elements like the source, message, encoding, channel, decoding, receiver, and feedback. It also describes communication styles and different approaches like direct, spirited, systematic, and considerate. Finally, it notes that effective written communication works best for concise topics and formal exchanges, rather than complex or lengthy discussions.

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Mondy Mondy
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43 views4 pages

Effective Communication Skills Book Review Prepared By: Mondy Samir Mondy

This document summarizes effective communication skills. It discusses how communication skills are important for job success and outlines the communication process, including elements like the source, message, encoding, channel, decoding, receiver, and feedback. It also describes communication styles and different approaches like direct, spirited, systematic, and considerate. Finally, it notes that effective written communication works best for concise topics and formal exchanges, rather than complex or lengthy discussions.

Uploaded by

Mondy Mondy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Effective Communication skills

Book Review

Prepared by: Mondy Samir


Mondy

1
Organizations rated communication skills as the most important factor in selecting
their management staff, oral and written communication skills are important in
predicting job success and the ability to communicate well with others in the
.workplace
Communication skills can be practiced and learned, learning about how
communication works, how to communicate exactly what it is you want to say, what
mode of communication is best, and what factors are influencing the ability for you to
.send and receive messages with acumen
Communication is the art and process of creating and sharing ideas, effective
.communication depends on the richness of those ideas
Communication skills are the tools that we use to remove barriers like different
culture, different expectations, different experience, or different communication styles
.to effective communication
In order to be successful at communicating it is important to recognize that these
.barriers to communication can occur at multiple points in the communication process
:The Communication Process Is Composed of Several Stages
Source, the source of the message is the sender, the sender must know why the *
.communication is necessary and what result is needed
Message, is simply the information that you want to communicate without a message*
.there is no cause for communication
Encoding, the process of taking your message and transferrin it into the proper *
format for sharing it with your audience. It requires knowing your audience and
.ensuring that your message provides all of the information that they need
Channel, is the method of communication that you choose such as by telephone or *
.by e-mail
Decoding, is the process of receiving the message accurately and requires that your *
.audience has the means to understand the information you are sharing
Receiver, you have expectations for a response from the receiver when you send a *
.message
.Feedback, offers a chance to adjust your communication process for the future*
Context, involves things like your relationship with your audience, the culture of the *
.organization and your general environment
:Elements of face to face communication include

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Tone of voice, involves the volume you use, the level and type of emotion that you -
.communicate and the emphasis that you place on the words that you choose
Body language, we receive more than half of what a person is communicating -
.through the subconscious messages they are sending with body language
Verbal communication, it is the least impactful element in face to face -
.communication it is not what you say, it is how you say it
Communication Styles refers to the choices we tend to make when communicating
to others, it involves two basic dimensions the assertiveness level of our
communication and the emotiveness level of our communication. The assertive
communication styles tell others what to do while the less assertive styles ask others
what should be done. The more expressive styles show emotion while the less
.expressive styles refrain from showing it
.Differences in communication style can lead to barriers in communication success
:Communication style matrix include four quadrants of communication
Direct communication style, people with direct communication style are highly -1
assertiveness and not expressiveness. They tend to tell others what to do instead of
asking others what they think should be done and they not easily show emotions in
.their communication with others
Spirited communication style, people with spirited communication style are highly -2
assertiveness and highly expressiveness, they love to flesh out ideas, brainstorm, and
.talk about the big picture
Systematic communication style, people with systematic communication style are -3
lower assertiveness and lower expressiveness, they focus on facts over opinions, they
will likely be uncomfortable expressing feelings and will tend to avoid confrontation.
.communication with tangible evidence is best for systematic
Considerate communication style, people with considerate communication style are -4
lower assertiveness and higher expressiveness, they are very interested in listening
and in finding out how you and others are doing, they will want everyone to have a
chance to speak, but might refrain from expressing their own opinions if they think it
.will displease others
Effective written communication, highly complex topics are not good choices for
normal written communication, lengthy discussions by written communication are not
efficient and each exchange risks meaning getting lost. The higher the level of
.formality of communication the more likely you will use written communication

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