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Tele Network Invoice

This procurement document from the Texas Workforce Commission consists of a purchase order for call center services from Tele Network Inc. totaling $4,000,000. The services include hiring, training, and staffing call agents to handle the increased call volume from unemployment customers due to the COVID-19 pandemic. The emergency request is for a term of 3 months starting March 30, 2020 through June 29, 2020, with the option to renew. Key contacts at TWC are provided for questions related to the order.

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2K views2 pages

Tele Network Invoice

This procurement document from the Texas Workforce Commission consists of a purchase order for call center services from Tele Network Inc. totaling $4,000,000. The services include hiring, training, and staffing call agents to handle the increased call volume from unemployment customers due to the COVID-19 pandemic. The emergency request is for a term of 3 months starting March 30, 2020 through June 29, 2020, with the option to renew. Key contacts at TWC are provided for questions related to the order.

Uploaded by

Anonymous Pb39klJ
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Procurement and Contracts Page: 1 of 2

Business Unit # 320AD


Purchase Order # 20-0004730

Payment Terms: N/A Freight Terms: N/A Ship Via: N/A PCC: T Date: 03/30/20 PO Method: EM Dispatch: Dispatch Rev Dt:
Via Print

PLEASE NOTE: ADDITIONAL TERMS AND CONDITIONS MAY BE LISTED AT THE END OF THE PURCHASE ORDER.

Vendor: TELE NETWORK INC Ship To: Texas Workforce Commission


DBA ONESUPPORT 4800 N LAMAR BLVD
350 BARNES DR STE 127
SAN MARCOS TX 78666-6176 AUSTIN TX 78756
United States United States

Bill To: APPO@twc.state.tx.us or

Texas Workforce Commission


101 E 15TH ST
RM 446
Vendor ID: 1742662819
AUSTIN TX 78778-0001
Purchaser: Paul H Hesser III United States
Phone: 512 936 3339
Fax: 512 475 3502 TWC Prefers Electronic Submission
Email: paul.hesser@twc.state.tx.us

PO Information:
EMERGENCY FOR "ONESUPPORT CALL CENTER SERVICES
PO Placed under Texas COVID-19 Disaster Proclamation
Reference OneSupport Master Service Agreement No: 3106
Term 03/30/2020 thru 06/29/2020

POC Eric Holen (512) 475-0435


Ship to Comments:
Eric Holen, (512) 475-0435 or Jan Wilson (512) 463-1692, Anthony Bennet (512) 372-6115 or Jerome Whaley (512)463-1851

Line-Sch Line Description Class/Item Quantity UOM Unit Price Extended Amt Due Date

1- 1 Support Call Center 961/20 1.0000 LOT $4,000,000.000 $4,000,000.00 06/29/2020


Services 00

Schedule Total $4,000,000.00

Contract ID: ReqID:


3120ADM096 0000026844

One Call Center Services, Professional and call center services in response to the continue overwhelming workload associated with
the ongoing COVID-19 (coronavirus) pandemic. Services include hiring, training, and having vendor staff answer incoming calls from
unemployment customers and fill in a claim form. The estimated cost per hour/agent is $28.50. The procurement/engagement is
expected to last (3) months with the options to renew. THIS IS AN EMERGENCY REQUEST
Item Total for Line # 1 $4,000,000.00

Total PO Amount $4,000,000.00

Authorized Signature

03/30/2020
Procurement and Contracts Page: 2 of 2
Business Unit # 320AD
Purchase Order # 20-0004730

All Shipments, Shipping papers, invoices and correspondence must be identified with our Purchase Order Number. Over shipments will not
be accepted unless authorized by Purchaser prior to Shipment.

IMPORTANT CONDITIONS OF ORDER


This will be your authority to deliver, in accordance with instructions above and the terms of any existing contract agreement, accepted informal bid or
quotation, the articles or services listed below. Containers, invoices and correspondence relative to this order must bear the purchase order number. Unless
otherwise stipulated, freight charges are included in the unit price. If we previously agreed to pay transportation charges, shipments are to be made prepaid
FOB destination and charges added to the invoice.
* PAYMENT cannot be made until ALL items on this order are received, inspected and accepted unless we previously agreed to a partial payment.
* ALL Invoices MUST match this PO by Line Number, Description, Quantity, Amount and include Delivery Date for Prompt Payment.
* Purchase subject to TWC Terms and Conditions (Attachment I).

The State of Texas is exempt from all Federal Excise Taxes.


Tax Exempt ID -742764775.
STATE and CITY SALES TAX EXEMPTION CERTIFICATE: The undersigned claims an exemption from taxes under Texas Tax Code, Section 151.309(4),
for purchase of tangible personal property described on this numbered order, purchased from contractor and/or shipper listed above, as this property is being
secured for the exclusive use of the State of Texas.

Authorized Signature

03/30/2020

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