PERSONAL PARTICULARS

Name : MUKEISH DEV A/L MOHANADASS

Gender : MALE Age : 25 YRS OLD

Race : INDIA Religion : HINDU

NRIC : 950412-14-6137 Birth Place : Kuala Lumpur

Contact No. : 017-2158253

Email : Mukeishdev3@gmail.com

Permanent Address : NO 177 JALAN C3, TAMAN MELAWATI, 53100 KUALA LUMPUR.

Professional Summary
I have gained extensive experience working in a number of industrial sectors such as shared service,
corporate and flight centre including business to business and consumer environment. I am used to
negotiating favourable financial settlement and of liaising with the relevant financial director to come to
repayment agreements. Where necessary. I have also gained extensive knowledge of email claims
recovery procedures including attending group meetings internal and external to pursue debts. I am
experience with write-off procedures. A great team player. I can work efficiency from my own initiative
without the need for constant managerial oversight. I have plenty of experience monitoring and
supervising junior credit controllers.

Academic Qualification

BSc (HONS) e-Business Technology & Management

Industrial Training - Government Institution Majlis Perbandaran Selayang (MPS)

Key Skills

Ability to recover debts by utilizing person tracing skills and negotiating payment plans.

Highly professional telephone manner which helps to deal with customer debt disputes. Skilled
presenter who can train junior team members in credit control principles.
Work Experience

Credit Controller, BMW CREDIT (M) SDN BHD – APRIL 2013 – MAY 2017

 Follow up with customers as needed by preparing and sending documents within corporate
guidelines, coordinate with BMW Shared Services and BMW retailer centres in resolving
customer issue.

 Helped to reduce the overall level of debt as a percentage of turnover. Managing some key
accounts and ensuring all sales invoice queries were dealt with promptly. Starting legal
proceedings if debts are not paid and arranging for the repossession of goods to recover unpaid
debts – the ability to work to strict deadlines

 Close liaison between the marketing /sales department so that credit issues are resolved
smoothly. Checking customer's credit situation. Dealing with internal queries about payments,
ensuring customers pay on time and negotiating re-payment plans. Ensure that debts are paid in
a timely manner.

 Maintain accurate records of all chasing activity. Provide accurate advice on billing queries.
Respond promptly and completely to both client and internal enquiries. Regularly making
contact with customers to ensure all relevant debts are managed as necessary. Handling /
dealing with Malaysia and Singapore clients.

 Dealing with customer queries face-to-face, over the phone or via e-mail
Implemented spreadsheet systems to enable easier chasing and recording of debt

Credit Controller, Tungsten Network SDN BHD (SHARED SERVICE) – 2018 FEBRUARY – SEPTEMBER
2019

 Monitoring and recovering of predominantly aged debt. Chasing various companies for
outstanding payments and invoices. Negotiating and setting up payment plans. Ensuring
compliance with relevant policies, procedures and regulations. Achieving daily, weekly and
monthly targets based on call quality, emails and accounts contacted. Liaising with customers,
as well as internal personnel including the sales team.

 Ensuring all client information and documents are kept secure and confidential at all times.
Keeping calm and professional at all times. Establishing and maintaining good client
relationships. Being the first point of contact for administrative responsibilities. Answering the
telephone and responding to emails. Creating procedures and policies that ensure timely
payments while maintaining a high level of customer retention.

 Managed customer accounts by ensuring any issues and queries were dealt with professionally
and resolved quickly & efficiently ensuring no Payment Delays. Covered Responsibility for Team
of 5 in absence of Manager before Team Grew & Developed. Produced monthly reports for cash
flow forecasting, reports for the credit control manager.
  Provide all required documentation including signed service agreement, invoice copy, credit
notes, direct debit form, statement of account (SOA)setting up form of payment (FOP) for client,
advise and provide bank details and currency code letterhead Process refund.

 Achieving monthly individual forecast amount and above. Manage multiple assignments at the
same time and being flexible enough to work under ever changing conditions, management,
environment and rules is highly appreciated.Create a daily schedule and follow it and ensure the
task list is manageable, adds value, and benefits the company. Handling / dealing United
Kingdom, United States, Germany and Mexico clients.

Senior Credit Controller, Flight Centre Malaysia (FCM) SDN BHD - October 2019 – Present

 Invoice Posting, Cash allocation, Payment receipting, Reconciliation, Running daily accounts
Receivables Aging to ensure aging reduce. Liaising with banks and internal concern team to
ensure payment received from respective clients for related invoices. Sending monthly
statement of account (SOA), application form and notify client on payment term.

 Ensuring timely payment of debts. Following up payments as needed via emails and telephone.
Negotiating re-payment as needed. Processing and reconciliation of invoices. Managed
customer accounts by ensuring any issues and queries were dealt with professionally and
resolved quickly & efficiently ensuring no Payment Delays.

 Managed decisions on account cancellation. Established communications with clients to ensure

timely payment. Addressed and resolved customer accounts queries immediately. Ensured
customer compliance with established advertising contracts. Researched account transactions
to identify and resolve discrepancies. Verified daily and month end reporting and account
reconciliations. Investigated and resolved queries relating to non-payment of invoices and
escalated risk issues.

 Chase overdue invoices by telephone, email & letter within agreed timescales. Maintain
accurate records of all chasing activity. Regularly making contact with customers to ensure all
relevant debts are managed as necessary. Identify changes in payment patterns and propose
action to avert indebtedness

Skills & Ability

 Understanding of the end to end Accounts Receivable process

 Strong communication skills, both written and verbal
 Excellent organisational and time management skills
 Ability to prioritise and multitask
 High level of accuracy and attention to detail
 Computer software skills, including Excel and Accounting packages.