ModelCurriculum

Retail Trainee Associate

SECTOR : RETAIL
SUB-SECTOR : RETAIL OPERATIONS
OCCUPATION : STORE OPERATIONS
REF. ID : RAS/Q0103 VERSION 1.0
NSQF LEVEL: 3
 TABLE OF CONTENTS

1. Curriculum 01

2. TrainerPrerequisites 15

3. Annexure:AssessmentCriteria 16
Retail Trainee Associate
Curriculum / Syllabus
This program is aimed at training candidates for the job of a “Retail Trainee Associate”, in the “Retail” Sector/Industry
and aims at building the following key competencies amongst thelearner

Program Name Retail Trainee Associate

Qualification Pack Name & Retail Trainee Associate

Reference ID. RAS/Q0103 VERSION 1.0
Version No. 1.0 Version Update Date 27–07 – 2017
Pre-requisites to Training 10th Pass
Training Outcomes After completing this programme, participants will be able to:

• Display stock to promote sales

• Plan and prepare visualmerchandising displays
• Dress visual merchandising displays
• Dismantle and store visualmerchandising displays
• Prepare products forsale
• Promote loyalty schemes to customers
• Keep the store secure
• Maintain health and safety
• Keep the store clean and hygienic
• Provide information and advice to customers
• Create a positive image of self & organisation in thecustomer’s mind
• Work effectively in a retailteam

1
This course encompasses 12 out of 12 National Occupational Standards (NOS) of “Retail Trainee Associate” Qualification
Pack issued by “Retailers Association's Skill Council of India”.

Sr. No. Module Key Learning Outcomes Equipment Required

1 To display stock The learners should be able to: Display Racks - Gondola /
to promote sales • Identify the need for the display in relation to stock, Shelves, Display/Boards/
space, position of thedisplay and dates. Standees for product
Theory Duration • Check that the display area is the right size and report categories and offers
(hh:mm) any concernspromptly. (Different Types),
14:00 • Gather the materials, equipment and stock he/she Calculator, Stock Almirah,
need for the display andcheck that they are clean, safe Point of Sale (POS)
Practical and in good working order. Terminal (Computer, Cash
Duration drawer, Receipt printer,
• Follow company procedures for clearing, cleaning and
(hh:mm) Barcode scanner, Card
preparing the displayarea before use.
14:00 swiping machine),
• Set up and dismantle the display safely, in line with plans
Dummy Products
and within thetime allowed.
Corresponding (Products with ad -on
• Check that the display is clean, tidy and safe for use. accessories such as
NOS Code • Check that the display has the required levels of stock.
RAS/N0105 mobile handsets with ear
• Clean and store equipment and excess materials; get rid phones etc.) with
of waste safely,correctly and promptly. barcode, specifications,
• Check requirements for labelling stock. price tags, VM elements
• Check whether the information on the label is clear, (Mannequins - Full/Half
accurate and legal beforestarting to label stock. Bust, Danglers, Wobblers,
• Report promptly any information on labels that may need Hangers, Fixtures,
change. Banners, Posters, POS
• Attach the right labels to the right products. Display (LED Lightbox);
• Position labels so that they are securely fastened and Signage Board; Offer
customers can seethem clearly. /Policy Signage),
• Complete labelling within the time allowed. Shopping
Basket/Shopping Cart,
Dummy Fire Extinguishers
The learners should be able to apply knowledge of:
• Setting up displays as per the health, safety and
environmental standards.
• Following store procedures for display
requirements for stock, space,position of the
display & dates.
• Meeting Legal or Statutory requirements.
• Cleaning and storing materials and equipment used
in displays and gettingrid of waste safely.
• Using labelling materials and equipment efficiently
and effectively..

Retail Trainee Associate 2

2 To plan and The learners should be able to: Display Racks - Gondola /
prepare visual Shelves, Display/Boards/
merchandising • Identify the purpose, content and style of the display. Standees for product
displays • Identify the equipment, materials, merchandise and categories and offers
props neededto create and install the display and (Different Types),
Theory Duration the dates for completing it. Calculator, Stock Almirah,
(hh:mm) • Evaluate whether the place to put the display is likely Point of Sale (POS)
14:00 to fulfil thedesign brief. Terminal (Computer, Cash
• Create new and effective ways of improving the visual drawer, Receipt printer,
Practical effect, within his/her limits of design brief, company’s Barcode scanner, Card
Duration visual design policies andauthority. swiping machine),
(hh:mm) • Confirm that the features of merchandise and props Dummy Products
14:00 shown in thedesign brief are those most likely to (Products with ad -on
attract customers’ attention. accessories such as
• Identify other merchandise and props when those mobile handsets with ear
Corresponding
originally specified are not available or not suitable, phones etc.) with
NOS Code
and agree the selectionswith the right person. barcode, specifications,
RAS / N0106
• Verify arrangements for delivery of merchandise & price tags, VM elements
props with the right people, allowing enough time for (Mannequins - Full/Half
deliveries to arrive beforedisplay must be installed. Bust, Danglers, Wobblers,
Hangers, Fixtures,
• Check the progress of deliveries and take suitable
Banners, Posters, POS
action if delaysseem likely.
Display (LED Lightbox);
• Update stock records to account for merchandise on
Signage Board; Offer
display.
/Policy Signage),
Shopping
The learners should be able to apply knowledge of: Basket/Shopping Cart,
Dummy Fire Extinguishers
• Role of displays in marketing, promotional and sales
campaigns andactivities.
• Importance and content of the design brief.
• The design brief to identify what you need for the
display.
• The company policies for visual design.
• The role of displays in marketing, promotional and
sales campaigns andactivities.
• Using the design brief to identify what you need for
the display.
• Merchandiser or buyer who needs to be consulted
about merchandiseand props.
• Arranging delivery of merchandise and monitor the
progress ofdeliveries.
• Updating stock records to account for merchandise
on display.
• Different approaches to designing displays for
different types ofmerchandise, and why these are
effective.
• Evaluating the potential places to put the display as
per the design brief.
• Light, colour, texture, shape and dimension
combined to achieve theeffects.
Assessing the potential of places for displays to
meet the design brief.

3
Retail Trainee Associate
3 To dress visual The learners should be able to: Display Racks - Gondola /
merchandising Shelves, Display/Boards/
displays • Use the design brief to identify the focal points of the Standees for product
display. categories and offers
Theory Duration • Choose shapes, colours and groupings that are suited (Different Types),
(hh:mm) to the purpose andstyle of the display. Calculator, Stock Almirah,
14:00 • Create displays that achieve the required visual Point of Sale (POS)
effect and are consistentwith the company’s visual Terminal (Computer, Cash
Practical design policy. drawer, Receipt printer,
Duration • Position merchandise, graphics and signs in ways Barcode scanner, Card
(hh:mm) that promote sales. swiping machine),
14:00 • Check that lighting is installed in line with the design Dummy Products
brief. (Products with ad -on
Corresponding • Check that the finished display meets health and accessories such as
NOS Code safety guidelines and legalrequirements. mobile handsets with ear
RAS / N0107 • Position merchandise, graphics & signs according to phones etc.) with
guidelines & in ways that attract attention & interest of barcode, specifications,
customers & give customers informationthey need. price tags, VM elements
• Group merchandise appropriately for the purpose & (Mannequins - Full/Half
style of display, the selling features of merchandise & Bust, Danglers, Wobblers,
the visual effect needed under the designbrief. Hangers, Fixtures,
Banners, Posters, POS
• Make sure that lighting is installed in line with
Display (LED Lightbox);
lighting requirements.
Signage Board; Offer
• Check that all the parts of the display are suitable for
/Policy Signage),
the purpose of the displayand meet requirements.
Shopping
• Check that the display meets requirements for easy
Basket/Shopping Cart,
access, safety and security.
Dummy Fire Extinguishers
• Identify safety and security risks to the display and
choose suitable ways ofreducing risks.
• Consider how the display looks from all the
directions from which customerswill approach it.
• Encourage colleagues to provide constructive
comments about the display.
• Promptly make any adjustments that he/she is
authorised to make and thatare needed to achieve
the visual effect and to make the display safe and
secure.
• Regularly check the display’s visual effect.
• Promptly report to the right person any problems
and risks that he/she is notresponsible for sorting
out himself/herself.

4
Retail Trainee Associate
Sr. No. Module Key Learning Outcomes Equipment Required
The learners should be able to apply knowledge of:
• Creating and using focal points within a display.
• Putting together merchandising displays for use
inside the store.
• Dressing mannequins, busts and other props.
• Displaying different types of merchandise.
• Choosing a suitable type of grouping.
• Using different types, directions and levels of light
to create atmosphere.
• Achieving add-on sales and why this is important.
• Installing creative displays and awareness of trends.
• Different approaches to displaying merchandise
and choosing the bestapproach.
• Props, prototypes, dressings and fixtures creating
visual effects.
• Health and safety guidelines for displays.
• Identifying the selling features of merchandise to
be used in displays.
• Lighting window displays and who in your store is
responsible for installinglighting.
• The legal requirements which apply to pricing and
ticketing.
• The company’s visual design and merchandising
policies.
• Reporting arrangements for sorting out problems
and reducing risks.
• Evaluating the visual effect of displays.
• Making adjustments and improvements to displays.
• Using scale when creating visual effects.
• Dressing techniques for different types of merchandise.
• Different purposes of displays and their use in visual
merchandising.
• Choosing and combining dimension, shape, colour,
texture and lighting tocreate the visual effect you
need from a display
4 To dismantle and The learners should be able to:
store visual
merchandising • Dismantle displays safely.
displays • Protect the parts of the display from being
damaged during dismantling.
Theory Duration • Return the parts of the display to the appropriate
(hh:mm) places promptly and, ifneeded, in a saleable condition.
13:00 • Get rid of unwanted materials safely and keep
accurate records of this ifneeded.
Practical • Clean display sites and parts using safe and
Duration approved cleaning materialsand equipment
(hh:mm) • Work out accurately the storage space required.
13:00 • Identify the protective packaging he/she needs and
the security measuresthat need to be in place.
Corresponding • Store items in suitable places and with clear and
NOS Code accurate labels.
RAS/N0108

5
Retail Trainee Associate
Sr. No. Module Key Learning Outcomes Equipment Required
• Keep accurate and up-to-date records of items in Display Racks - Gondola /
storage. Shelves, Display/Boards/
• Identify damaged items, missing items and Standees for product
dangers and risks to health andsafety, and report categories and offers
these promptly to the right person. (Different Types),
• Check that storage facilities and items in storage Calculator, Stock Almirah,
are clean, safe, secureand accessible only to Point of Sale (POS)
those with a right to them. Terminal (Computer, Cash
drawer, Receipt printer,
The learners should be able to apply knowledge of: Barcode scanner, Card
swiping machine),
Dummy Products
• Dismantling displays safely.
(Products with ad -on
• Protecting the parts of displays from being damaged
accessories such as
during dismantling.
mobile handsets with ear
• Identifying unwanted materials and how to get rid of phones etc.) with
them safely. barcode, specifications,
• Where to return the parts of display to. price tags, VM elements
• Identifying safe and approved cleaning materials and (Mannequins - Full/Half
equipment to use. Bust, Danglers, Wobblers,
• Working out the storage space needed. Hangers, Fixtures,
• Identifying requirements for protective packaging and Banners, Posters, POS
security measures. Display (LED Lightbox);
• Labelling items accurately. Signage Board; Offer
• Keeping records of items and where to store them. /Policy Signage),
• Items that need to be stored. Shopping
• Dangers and risks to health, safety and security in Basket/Shopping Cart,
relation to storagefacilities and stored items. Dummy Fire Extinguishers
• Reporting dangers and risks to the concerned.
• Techniques for cleaning display sites and parts safely
and thoroughly.
• Checking the condition of items.
• Dealing with items that need repair.
• Store items securely.

5 To prepare The learners should be able to: Display Racks - Gondola /

products for sale Shelves, Display/Boards/
• Check that all expected items and parts of the Standees for product
Theory Duration product are in the package. categories and offers
(hh:mm) • Remove all unwanted packaging and safely get rid (Different Types),
14:00 of waste. Calculator, Stock Almirah,
• Gather the tools he/she needs for putting products Point of Sale (POS)
Practical together. Terminal (Computer, Cash
Duration • Use safe work methods and follow manufacturers’ drawer, Receipt printer,
(hh:mm) instructions when puttingproducts together. Barcode scanner, Card
14:00 • Check that products have been assembled swiping machine),
correctly and can be used safely.

6
Retail Trainee Associate
 Corresponding • Ask the right person for help when products are Display Racks - Gondola /
NOS Code proving difficult to puttogether. Shelves, Display/Boards/
RAS/N0109 • Check regularly that products on display are in a Standees for product
satisfactory condition. categories and offers
• Promptly remove damaged products from display (Different Types),
and follow companyprocedures for dealing with Calculator, Stock Almirah,
them. Point of Sale (POS)
Terminal (Computer, Cash
The learners should be able to apply knowledge of: drawer, Receipt printer,
Barcode scanner, Card
• Products he/she is responsible for preparing for swiping machine),
sale. Dummy Products
• Where to put products together and where to put (Products with ad -on
them once they areassembled. accessories such as
• Working safely when putting products together for mobile handsets with ear
sale. phones etc.) with
barcode, specifications,
• Checking that products have been correctly put
price tags, VM elements
together and are safe todisplay.
(Mannequins - Full/Half
• Whom to approach for help when products are
Bust, Danglers, Wobblers,
proving difficult to puttogether.
Hangers, Fixtures,
• Company quality standards for products on
Banners, Posters, POS
display.
Display (LED Lightbox);
• Checking the condition of products on display. Signage Board; Offer
• Dealing with products that are damaged. /Policy Signage),
• Tools to be used to put products together. Shopping
• Getting rid of unwanted packaging and waste. Basket/Shopping Cart,
Dummy Fire Extinguishers

7
Retail Trainee Associate
 6 To promote The learners should be able to: Display Racks - Gondola /
loyalty schemes Shelves, Display/Boards/
to customers • Take suitable opportunities to ask customers if they are Standees for product
members of theloyalty scheme and whether they are categories and offers
Theory Duration interested in joining. (Different Types),
(hh:mm) • Explain clearly and accurately to customers how joining Calculator, Stock Almirah,
11:00 the scheme wouldbenefit them, including any current Point of Sale (POS)
special offers relating to the scheme. Terminal (Computer, Cash
Practical • Respond positively to any questions or objections that drawer, Receipt printer,
Duration the customer raises. Barcode scanner, Card
(hh:mm) swiping machine),
• Provide relevant information to the customer to help
11:00 Dummy Products
them decide whetherto join the scheme.
(Products with ad -on
• Treat the customer politely at all times and in a way
Corresponding accessories such as
that promotes goodwill.
mobile handsets with ear
NOS Code • Recognise accurately when customers are interested in phones etc.) with
RAS / N0118 joining the scheme. barcode, specifications,
• Take opportunities to ask customers who are showing price tags, VM elements
signs of interest to signup for the scheme. (Mannequins - Full/Half
• Fill in the membership application accurately with the Bust, Danglers, Wobblers,
customer, using theinformation they provide. Hangers, Fixtures,
• Give the customer proof of their membership. Banners, Posters, POS
• Check with the customer that their details, as shown Display (LED Lightbox);
on the membershipdocumentation, are correct. Signage Board; Offer
• Give application forms to customers who show interest /Policy Signage),
but are not willing tojoin the scheme then and there. Shopping
Basket/Shopping Cart,
The learners should be able to apply knowledge of: Dummy Fire Extinguishers
• Features and benefits of the company’s loyalty
scheme.
• Sources of information about the scheme that you can
use or tell thecustomer about.
• Loyalty schemes that are important in achieving the
company’scommercial aims.
• Specific offers currently available to scheme members.
• Gaining customer’s attention and interest.
• Using suitable questions to gain information about the
customer andtheir interest in joining the scheme.
• Dealing with frequently raised questions and
objections in relation tothe scheme.
• Recognising signals that customers are interested in
joining the loyaltyscheme.
• Asking customers to sign up for scheme in a way that
encourages themto co-operate willingly.
• The layout of the membership application form, the
questions it asks,and how to fill in the form accurately.
• The proof of membership the company provides.
• Correcting or replacing incorrect proof of membership

8
Retail Trainee Associate
7 To keep the store The learners should be able to: Display Racks - Gondola /
secure Shelves, Display/Boards/
• Notice and correctly identify security risks. Standees for product
Theory Duration • Follow company procedures for reporting security categories and offers
(hh:mm) risks. (Different Types),
11:00 • Report security risks to the right people promptly Calculator, Stock Almirah,
and accurately. Point of Sale (POS)
Practical • Follow company procedures for preventing security Terminal (Computer, Cash
Duration risks while he/she works. drawer, Receipt printer,
(hh:mm) • Notice where stock may have been stolen and tell Barcode scanner, Card
11:00 the right person about it. swiping machine),
Dummy Products
Corresponding The learners should be able to apply knowledge of: (Products with ad -on
NOS Code accessories such as
• Workplace security matters. mobile handsets with ear
RAS / N0119
• What can happen to him/her and to the company, phones etc.) with
if the store is not keptsecure. barcode, specifications,
price tags, VM elements
• Helping to keep the workplace secure by noticing
(Mannequins - Full/Half
and reporting securityrisks.
Bust, Danglers, Wobblers,
• The types of security risk he/she needs to be alert
Hangers, Fixtures,
for, including: shoplifting,theft by staff, aggressive
Banners, Posters, POS
customers, vandalism, terrorist activity.
Display (LED Lightbox);
• Identifying security risks.
Signage Board; Offer
• Situations that can make him/her less alert for /Policy Signage),
security risks, and how to dealwith these situations. Shopping
• Reporting security risks promptly and accurately. Basket/Shopping Cart,
• Whom to report security risks to and how to Dummy Fire Extinguishers
communicate these risks.
• Reasons why he/she should not take on more
responsibility than he/she isauthorised to when
faced with security risks, including: personal safety,
legalconsiderations & company policy.
• Activating all the loss prevention and security
devices.
• Securing all the security alarms.
• Deactivating the loss prevention & security devices.

9
Retail Trainee Associate
Sr. No. Module Key Learning Outcomes Equipment Required
8 To maintain health The learners should be able to: Display Racks - Gondola /
and safety • Notice and correctly identify accidents and Shelves, Display/Boards/
emergencies. Standees for product
Theory Duration • Get help promptly and in the most suitable way. categories and offers
(hh:mm) • Follow company policy and procedures for (Different Types),
08:00 preventing further injury whilewaiting for help to Calculator, Stock Almirah,
arrive. Point of Sale (POS)
Practical • Act within the limits of his/her responsibility and Terminal (Computer, Cash
Duration authority when accidentsand emergencies arise. drawer, Receipt printer,
(hh:mm) • Promptly follow instructions given by senior staff and Barcode scanner, Card
08:00 the emergency services. swiping machine),
• Follow company procedures and legal requirements Dummy Products
Corresponding for reducing health andsafety risks as far as possible (Products with ad -on
NOS Code while working. accessories such as
• Use safety equipment correctly and in the right mobile handsets with ear
RAS/N0121
situations. phones etc.) with
• Get advice and help from the right people when barcode, specifications,
he/she is concerned abouthis/her ability to work price tags, VM elements
safely. (Mannequins - Full/Half
Bust, Danglers, Wobblers,
• Follow company procedures and legal requirements
Hangers, Fixtures,
for reducing health and
Banners, Posters, POS
• Safety risks as far as possible while working.
Display (LED Lightbox);
• Use safety equipment correctly and in the right Signage Board; Offer
situations. /Policy Signage),
• Get advice and help from the right people when Shopping
he/she is concerned abouthis/her ability to work Basket/Shopping Cart,
safely. Dummy Fire Extinguishers
• Take suitable safety measures before lifting to protect
himself/herself and otherpeople.
• Use approved lifting and handling techniques.
• Check that any equipment he/she needs to use is fit
for use.
• Use lifting and handling equipment in line with
company guidelines andmanufacturers’ instructions.
• Plan a safe and efficient route for moving goods.
• Make sure that he/she understands his/her own
responsibilities when he/sheasks others to help in
lifting and handling operations.

The learners should be able to apply knowledge of:

• The types of accident and emergency that tend to
happen in stores and why they happen.
• Getting help in the event of an accident or emergency.
• Action he/she can safely and usefully take while
waiting for help to arrive.
• Health and safety risk that can arise in a store
environment.
• Company procedures and legal requirements for
reducing health andsafety risks as far as possible
while working.
• Following health and safety procedures.
• Safety equipment to be used and why it is required.
• What he/she can lift safely.

1
Retail Trainee Associate 10
 • Weight of the loads he/she has to lift.
• Company guidelines for not lifting more than safe
loads.
• Planning his/her route when moving goods
including the types ofobstacles to look for and
how to remove or avoid them.
• Company guidelines and manufacturers’ instructions
for using lifting andhandling equipment.
• Approved techniques for safe handling and lifting.
• Approved procedures for using safety equipment.

9 To keep the store The learners should be able to: Display Racks - Gondola /
clean and • Get the equipment and materials that are suitable for Shelves, Display/Boards/
hygienic the surfaces thatneed cleaning. Standees for product
• Safely position the cleaning equipment and materials categories and offers
Theory Duration and any items he/she must move. (Different Types),
(hh:mm) • Keep the risk of spillages to a minimum and clean up Calculator, Stock Almirah,
08:00 any spillages promptly and thoroughly. Point of Sale (POS)
Terminal (Computer, Cash
• Get rid of rubbish and waste promptly and safely.
Practical drawer, Receipt printer,
• Disturb other people as little as possible while cleaning.
Duration Barcode scanner, Card
• Check that surfaces are thoroughly clean.
(hh:mm) swiping machine),
• Store cleaning equipment and materials correctly and Dummy Products
08:00 promptly when he/she has finished cleaning. (Products with ad -on
• Use suitable equipment to tidy work areas. accessories such as
Corresponding • Check that equipment is safe to use before starting to mobile handsets with ear
NOS Code use it. phones etc.) with
RAS / N0123 • Get rid of waste and litter safely and in line with barcode, specifications,
company procedures. price tags, VM elements
• Disturb other people as little as possible while getting (Mannequins - Full/Half
rid of waste and litter. Bust, Danglers, Wobblers,
• Store equipment correctly and promptly after use. Hangers, Fixtures,
• Wear protective clothing that is clean and suitable for Banners, Posters, POS
the work he/sheneeds to do. Display (LED Lightbox);
• Correctly dispose of used clothing and products. Signage Board; Offer
• Use effective practices and techniques for keeping /Policy Signage),
his/her hair, skin andnails clean enough for the work Shopping
Basket/Shopping Cart,
he/she does.
Dummy Fire Extinguishers
The learners should be able to apply knowledge of:
• Health and safety risks posed by spillages.
• Cleaning up spillages promptly.
• Following procedures laid by Health Regulations
when carrying out routinecleaning and when dealing
with spillages.
• Cleaning up spillages thoroughly.
• Getting rid of rubbish and waste promptly and safely.
• Not disturbing others as much as possible while
cleaning.
• Company standards for clean work surfaces.
• Why work areas should be kept free of waste and
litter, including healthand safety reasons.
• Safe methods for getting rid of waste and litter.
• Where equipment is stored.
• Putting equipment away promptly after use.

Retail Trainee Associate 11 1

Sr. No. Module Key Learning Outcomes Equipment Required
• Effective cleaning practices and techniques for
keeping one’s own hair, skinand nails clean enough
for the work he/she does.
• Techniques for reducing as far as possible the risk of
spillages.
• Equipment usage and how to check it is safe to use.

10 To provide The learners should be able to: Display Racks - Gondola /

information and Shelves, Display/Boards/
advice to • Acknowledge promptly and politely customers’ Standees for product
customers requests for informationand advice. categories and offers
• Identify the customer’s needs for information and (Different Types),
Theory Duration advice. Calculator, Stock Almirah,
(hh:mm) • Communicate information and advice to customers Point of Sale (POS)
14:00 in ways they canunderstand. Terminal (Computer, Cash
• Provide relevant, complete, accurate and up-to-date drawer, Receipt printer,
Practical information andadvice to customers. Barcode scanner, Card
Duration • Check politely that the information and advice swiping machine),
(hh:mm) provided meets thecustomer’s needs. Dummy Products
14:00 • Find other ways to help the customer when the (Products with ad -on
information and advicegiven is not satisfactory. accessories such as
Corresponding • Refer requests for information or advice to the right mobile handsets with ear
NOS Code person when he/shecannot help the customer. phones etc.) with
RAS / N0124 • Identify the nature of the complaint from barcode, specifications,
information obtained fromcustomers. price tags, VM elements
• Acknowledge the complaint clearly and accurately (Mannequins - Full/Half
and apologise to thecustomer. Bust, Danglers, Wobblers,
• Follow legal requirements and company policies and Hangers, Fixtures,
procedures fordealing with complaints. Banners, Posters, POS
• Promptly refer compliants to the right person & Display (LED Lightbox);
explain the referral procedureclearly to the customer, Signage Board; Offer
when it is beyond his/her responsibility to sort them. /Policy Signage),
• Discuss and agree the options for solving the problem Shopping
with your customer. Basket/Shopping Cart,
• Take action to implement the option agreed with Dummy Fire Extinguishers
your customer.
• Work with others and your customer to make sure
that any promises relatedto solving the problem are
kept.
• Keep your customer fully informed about what is
happening to resolveproblem.
• Check with your customer to make sure the problem
has been resolvedto their satisfaction.
• Give clear reasons to your customer when the
problem has not been resolvedto their satisfaction.

Retail Trainee Associate 10

12
 The learners should be able to apply knowledge of:
• Identifying the customer’s needs for information and
advice.
• Giving clear and accurate information and check the
customer understandsyou.
• Whom to approach for help if you cannot provide
information and adviceyourself.
• Why it is important to keep customer loyalty and
confidence.
• Maintaining customer loyalty and confidence while
dealing with requests forinformation and advice.
• Company policy on customer service and how this
applies to givinginformation and advice to customers.
• Managing angry customers.
• Responsibility for sorting out complaints.
• Escalation for problems you cannot resolve
• Assessing complaints and deciding what action to
take.
• When he/she should refuse to accept returned
goods.
• Keeping customer loyalty and confidence when
dealing with complaints.
• Rights of the customer and the trader, including legal
rights and duties underrelevant laws.
• Company policy on customer service and how this
applies to dealing withcomplaints.
• Relevant information about the products and services
he/she sells (ElectiveStandards would apply)

Retail Trainee Associate

13
10
10 To create a The learners should be able to: Display Racks - Gondola /
positive image Shelves, Display/Boards/
of self & • Meet the organisation’s standards of appearance Standees for product
organisation in and behaviour. categories and offers
the customers • Greet customers respectfully and in a friendly manner. (Different Types),
mind • Communicate with customers in a way that makes Calculator, Stock Almirah,
them feel valued andrespected. Point of Sale (POS)
Theory Duration • Identify and confirm the customer’s expectations. Terminal (Computer, Cash
(hh:mm) • Treat customers courteously and helpfully at all drawer, Receipt printer,
11:00 times. Barcode scanner, Card
• Keep customers informed and reassured. swiping machine),
Practical • Adapt his/her behaviour to respond effectively to Dummy Products
Duration different customer behavior. (Products with ad -on
(hh:mm) • Respond promptly to a customer seeking accessories such as
assistance. mobile handsets with ear
11:00
• Select the most appropriate way of communicating phones etc.) with
with customers. barcode, specifications,
Corresponding
price tags, VM elements
NOS Code • Check with customers that he/she has fully
(Mannequins - Full/Half
RAS / N0130 understood their expectations.
Bust, Danglers, Wobblers,
• Respond promptly and positively to customers'
Hangers, Fixtures,
questions andcomments.
Banners, Posters, POS
• Allow customers time to consider his/her response
Display (LED Lightbox);
and give furtherexplanation when appropriate.
Signage Board; Offer
• Quickly locate information that will help customers.
/Policy Signage),
• Give customers the information they need about Shopping
the services orproducts offered by the Basket/Shopping Cart,
organization. Dummy Fire Extinguishers
• Recognise information that customers might find
complicated andcheck whether they fully
understand.
• Explain clearly to customers any reasons why their
needs orexpectations cannot be met.

The learners should be able to apply knowledge of:

• Organisation’s standards for appearance and

behaviour.
• Organisation’s guidelines for how to recognise
what customers want andrespond appropriately.
• Organisation’s rules and procedures regarding the
methods ofcommunication used.
• How to recognise when a customer is angry or
confused.
• Organisation’s standards for timeliness in
responding to customer questions and requests for
information.

Retail Trainee Associate 10

14
Sr. No. Module Key Learning Outcomes Equipment Required
12 To work The learners should be able to:
effectively in a
retail team • Display courteous and helpful behaviour at all times.
• Take opportunities to enhance the level of
Theory Duration assistance offered to colleagues.
(hh:mm) • Meet all reasonable requests for assistance within
08:00 acceptable workplacetimeframes.
• Complete allocated tasks as required.
Practical • Seek assistance when difficulties arise.
Duration • Use questioning techniques to clarify instructions or
(hh:mm) responsibilities.
08:00 • Identify and display a non discriminatory attitude in
all contacts withcustomers and other staff
Corresponding members.
NOS Code • Observe appropriate dress code and presentation as
RAS / N0137 required by theworkplace, job role and level of
customer contact.
• Follow personal hygiene procedures according to
organisational policy andrelevant legislation.
• Interpret, confirm and act on workplace
information, instructions andprocedures relevant to
the particular task.
• Interpret, confirm and act on legal requirements in
regard to antidiscrimination,sexual harassment and
bullying.
• Ask questions to seek and clarify workplace
information.
• Plan and organise daily work routine within the
scope of the job role.
• Prioritise and complete tasks according to required
timeframes.
• Identify work and personal priorities and achieve a
balance betweencompeting priorities.

Retail Cashier 15
Retail Trainee Associate
Sr. No. Module Key Learning Outcomes Equipment Required
The learners should be able to apply knowledge of:

• The policies and procedures relating to the job role.

• The value system of the organisation.
• Employee rights and obligations.
• The reporting hierarchy and escalation matrix.
• How to ask questions to identify and confirm
requirements.
• How to follow routine instructions through clear and
direct communication.
• How to use language and concepts appropriate to
cultural differences.
• How to use and interpret non-verbal communication.
• The scope of information or materials required within
the parameters of thejob role.
• Consequences of poor team participation on job
outcomes.
• Work health and safety requirements.

Total Duration Unique Equipment Required:

• Display Racks - Gondola / Shelves
Theory Duration • Display/Boards/ Standees for product categories and
140.00 offers (Different Types)
• Calculator
Practical • Stock Almirah
Duration 140.00 • Point of Sale (POS) Terminal (Computer, Cash drawer,
Receipt printer, Barcode scanner, Card swiping
machine)
• Dummy Products (Products with ad -on accessories
such as mobile handsets with ear phones etc.) with
barcode, specifications, price tags
• VM elements Display (LED Lightbox), (Mannequins -
Full/Half Bust, Danglers, Wobblers, Hangers, Fixtures,
Banners, Posters, POS Signage Board; Offer/Policy
Signage)
• Shopping Basket/Shopping Cart
• Dummy Fire Extinguishers

Grand Total Course Duration: 280 Hours 00 Minutes

(This syllabus/ curriculum has been approved by Retailers Association's Skill Council of India)

Retail Cashier 16
Retail Trainee Associate
TrainerPrerequisitesforJobrole:“Retail Trainee
Associate”mappedtoQualificationPack: “RAS/Q0103 VERSION1.0”
Sr. No. Area Details
1 Job Description Individual in this position should be able to train and skill candidates as per
Qualification Pack by using effective methodology for the target
audience/candidates whilst ensuing consistently high passpercentage.
2 Personal Attributes Individual in this position should exhibits below mentioned attributes:
• Shouldbesubjectknowledge/matterexpert
• Effective communication skills and proven integrity, as well assincerity
• Abilitytoconductinteractivetrainingprogramandconcentrateon
details
• Highsenseofthoughtfulnessinahabituallyactiveenvironment
• Multi-talented and resourceful ability when handling differenttasks
• Highlyskilledinpromotingfriendlyatmosphereandefficientin
managinglearners
3 Minimum Educational 12th pass or Retail Diploma/Graduate.
Qualifications
4a Domain Certification Certified for Job Role: “Retail Trainee Associate” mapped to QP “RAS/Q0103
VERSION 1.0”. Minimum accepted score of 80% as per RASCI guidelines.
4b Platform Certification Recommended that the Trainer is certified for the Job Role: “Trainer”,
mapped to the Qualification Pack: “MEP/Q0102”. Minimum accepted score
of 80% as per SSCguidelines.
5 Experience • 12th pass with 4 years experience in Retail StoreOperations or Sales
including minimum 1 year of supervisory experience OR
• 12th pass with 4 years of experience in Retail Store Operations or
Sales including minimum 1 year of training experience OR
• Retail Diploma/Graduate with 2 years of experience in Retail Store
Operations or Sales including minimum 1 year of supervisory
experience OR
• Retail Diploma/Graduate with 2 years of experience in Retail Store
Operations or Sales including minimum 1 year of training experience

Retail Cashier 17
Retail Trainee Associate
Annexure: Assessment Criteria

Assessment Criteria for Retail Trainee Associate

Job Role RetailTrainee Associate
Qualification Pack RAS/Q0103 VERSION 1.0
Sector Skill Council Retailers Association's Skill Council of India

Sr. Guidelines for Assessment

No.
1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down
proportion of marks for Theory and Skills Practical for each PC
2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC
3 Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option
NOS/set of NOS
4 Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below).
5 Individual assessment agencies will create unique evaluations for skill practical for every student at each
6 To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to
7 In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC1. Identify the need for the display in relation to stock, 10 5 5
space, position of the display and dates.
RAS/N0105 PC2. Check that the display area is the right size and 5 2.5 2.5
report any concerns promptly.
To display
stock to PC3. Gather the materials, equipment and stock needed 100 10 5 5
promote sales for the display and check that they are clean, safe and in
good working order.
PC4. Follow company procedures for clearing, cleaning 5 2.5 2.5
and preparing the display area before use.
PC5. Set up and dismantle the display safely, in line 10 5 5
with plans and within the time allowed.
PC6. Check that the display is clean, tidy and safe for use. 5 2.5 2.5

PC7. Check that the display has the levels of stock 10 5 5

needed.
PC8. Clean and store equipment and excess materials; get 5 2.5 2.5
rid of waste safely, correctly and promptly.
PC9. Check requirements for labelling stock. 10 5 5

PC10. Check information on the label is clear, accurate 5 2.5 2.5

and legal before starting to label stock.

Retail Cashier
Retail Trainee Associate 18
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC11. Report promptly any information on labels that 5 2.5 2.5
may need changing.
PC12. Attach the right labels to the right products. 5 2.5 2.5

PC13. Position labels so that they are securely fastened 10 5 5

and customers can see them clearly.
PC14. Complete labelling within the time allowed. 5 2.5 2.5

Total 100 50 50
RAS/N0106 PC1. Identify the purpose, content and style of the 10 5 5
display.
To plan and PC2. Identify the equipment, materials, merchandise 10 5 5
prepare visual and props needed to create and install the display and
merchandising the dates for completing it.
displays Plan PC3. Evaluate whether the place to put the display is 10 5 5
and prepare likely to fulfil the design brief.
visual
merchandising PC4. Create new and effective ways of improving the 15 7.5 7.5
displays visual effect, within his/her limits of design brief,
company’s visual design policies and authority you have.
PC5. Confirm that the features of merchandise and 10 5 5
props shown in the design brief are those most likely to
attract customers’ attention. 100

PC6. Identify other merchandise and props when those 10 5 5

originally specified are not available or not suitable, and
agree the selections with the right person.
PC7. Verify arrangements for delivery of merchandise & 15 7.5 7.5
props with right people, allowing enough time for
deliveries to arrive before display must be installed.
PC8. Check the progress of deliveries and take suitable 10 5 5
action if delays seem likely.
PC9. Update stock records to account for merchandise 10 5 5
on display.

Total 100 50 50
RAS/N0107 PC1. Use the design brief to identify the focal points of 10 5 5
To dress visual the display.
merchandising PC2. Choose shapes, colours and groupings that are 5 2.5 2.5
displays suited to the purpose and style of the display.

PC3. Create displays that achieve the required visual 5 2.5 2.5
effect and are consistent with the company’s visual 100
design policy.
PC4. Position merchandise, graphics and signs in ways 5 2.5 2.5
that promote sales.
PC5. Check that lighting is installed in line with the 5 2.5 2.5
design brief.

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Retail Trainee Associate
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC6. Check that the finished display meets health and 10 5 5
safety guidelines and legal requirements.

PC7. Position merchandise, graphics & signs according 5 2.5 2.5

to guidelines & in ways that attract attention & interest
of customers & give customers information they need.
PC8. Group merchandise appropriately for the purpose 5 2.5 2.5
& style of display, the selling features of merchandise
& the visual effect needed under the design brief.
PC9. Make sure that lighting is installed in line with 5 2.5 2.5
lighting requirements.
PC10. Check that all the parts of the display are 5 2.5 2.5
suitable for the purpose of the display and meet the
PC11. Check that the display meets requirements for 5 2.5 2.5
easy access, safety and security.
PC12. Identify safety and security risks to the display 5 2.5 2.5
and choose suitable ways of reducing risks.
PC13. Consider how the display looks from all the 5 2.5 2.5
directions from which customers will approach it.
PC14. Encourage colleagues to provide constructive 5 2.5 2.5
comments about the display.
PC15. Promptly make any adjustments that he/she is 5 2.5 2.5
authorised to make and that are needed to achieve the
visual effect and to make the display safe and secure.
PC16. Regularly check the display’s visual effect. 5 2.5 2.5

PC17. Promptly report to the right person any 10 5 5

problems and risks that he/she is not responsible for
sorting out himself/herself.
Total
100 50 50
RAS/N0108 PC1. Dismantle displays safely. 5 2.5 2.5
To dismantle
and store visual PC2. Protect the parts of the display from being 10 5 5
merchandising damaged during dismantling.
displays
PC3. Return the parts of the display to the appropriate 10 5 5
places promptly and, if needed, in a saleable condition.
PC4. Get rid of unwanted materials safely and keep 10 5 5
accurate records of this if needed. 100
PC5. Clean display sites and parts using safe and 10 5 5
approved cleaning materials and equipment.

PC6. Work out accurately the storage space required. 10 5 5

PC7. Identify the protective packaging he/she needs and 10 5 5

the security measures that need to be in place.

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RetailCashier
Trainee Associate 20
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC8. Store items in suitable places and with clear and 5 2.5 2.5
accurate labels.
PC9. Keep accurate and up-to-date records of items in 10 5 5
storage.
PC10. Identify damaged items, missing items and 10 5 5
dangers and risks to health and safety, and report these
promptly to the right person.
PC11. Check that storage facilities and items in storage 10 5 5
are clean, safe, secure and accessible only to those with
a right to them.
Total 100 50 50
RAS/N0109 PC1. Check that all expected items and parts of the 10 5 5
To prepare product are in the package.
products for
PC2. Remove all unwanted packaging and safely get 10 5 5
sale
rid of waste.
PC3. Gather the tools he/she needs for putting products 10 5 5
together.
PC4. Use safe work methods and follow manufacturers’ 10 5 5
instructions when putting products together.
100
PC5. Check that products have been assembled correctly 20 10 10
and can be used safely.
PC6. Ask the right person for help when products are 15 7.5 7.5
proving difficult to put together.
PC7. Check regularly that products on display are in a 10 5 5
satisfactory condition.
PC8. Promptly remove damaged products from display 15 7.5 7.5
and follow company procedures for dealing with them.
Total 100 50 50
RAS/N0118 PC1. Take suitable opportunities to ask customers if they 10 5 5
To promote are members of the loyalty scheme and whether they
loyalty schemes are interested in joining.
to customers
PC2. Explain clearly and accurately to customers how 10 5 5
joining the scheme would benefit them, including any
current special offers relating to the scheme.
PC3. Respond positively to any questions or objections 10 5 5
that the customer raises. 100
PC4. Provide relevant information to the customer to 5 2.5 2.5
help them decide whether to join the scheme.
PC5. Treat the customer politely at all times and in a 5 2.5 2.5
way that promotes goodwill.
PC6. Recognise accurately when customers are 10 5 5
interested in joining the scheme.

Retail Cashier 21
Retail Trainee Associate
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC7. Take opportunities to ask customers who are 10 5 5
showing signs of interest to sign up for the scheme.
PC8. Fill in the membership application accurately with 10 5 5
the customer, using the information they provide.
PC9. Give the customer proof of their membership. 10 5 5
PC10. Check with the customer that their details, as 10 5 5
shown on the membership documentation, are correct.
PC11. Give application forms to customers who show 10 5 5
interest but are not willing to join the scheme there and
then.
Total
100 50 50
RAS/N0119 PC1. Notice and correctly identify security risks.
20 10 10
To keep the
store secure PC2. Follow company procedures for reporting security
20 10 10
risks.
PC3. Report security risks to the right people promptly
20 10 10
and accurately. 100
PC4. Follow company procedures for preventing security
20 10 10
risks while working.
PC5. Notice where stock may have been stolen and tell
20 10 10
the right person about it.
Total
100 50 50
RAS/N0121 PC1. Notice and correctly identify accidents and 5 2.5 2.5
To maintain emergencies.
health and
PC2. Get help promptly and in the most suitable way. 5 2.5 2.5
safety
PC3. Follow company policy and procedures for 5 2.5 2.5
preventing further injury while waiting for help to arrive.
PC4. Act within the limits of his/her responsibility and 5 2.5 2.5
authority when accidents and emergencies arise.
PC5. Promptly follow instructions given by senior staff 10 5 5
and the emergency services.
PC6. Follow company procedures and legal requirements 100 10 5 5
for reducing health and safety risks as far as possible
while working.
PC7. Use safety equipment correctly and in the right 5 2.5 2.5
situations.
PC8. Get advice and help from the right people when 10 5 5
he/she concerned about his ability to work safely.
PC9. Take suitable safety measures before lifting to 10 5 5
protect himself/herself and other people.
PC10. Use approved lifting and handling techniques. 10 5 5

Retail
RetailCashier
Trainee Associate 22
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC11. Check that any equipment he/she needs to use is 5 2.5 2.5
fit for use.
PC12. Use lifting and handling equipment in line with 5 2.5 2.5
company guidelines and manufacturers’ instructions.
PC13. Plan a safe and efficient route for moving goods. 10 5 5

PC14. Make sure that he/she understands his/her 5 2.5 2.5

responsibilities when he/she asks others to help in lifting
and handling operations.
Total
100 50 50
RAS/N0123 PC1. Get the equipment and materials that are suitable 5 2.5 2.5
To keep the for the surfaces that need cleaning.
store clean and
PC2. Safely position the cleaning equipment and 5 2.5 2.5
hygienic
materials and any items he/she must move.
PC3. Keep the risk of spillages to a minimum and clean 10 5 5
up any spillages promptly and thoroughly.
PC4. Get rid of rubbish and waste promptly and safely. 5 2.5 2.5
PC5. Disturb other people as little as possible while 5 2.5 2.5
cleaning.
PC6. Check that surfaces are thoroughly clean. 10 5 5

PC7. Store cleaning equipment and materials correctly 5 2.5 2.5

and promptly when he/she has finished cleaning.

PC8. Use suitable equipment to tidy work areas. 5 2.5 2.5

100
PC9. Check that equipment is safe to use before starting 5 2.5 2.5
to use it.
PC10. Get rid of waste and litter safely and in line with 5 2.5 2.5
company procedures.
PC11. Disturb other people as little as possible while 10 5 5
getting rid of waste and litter.
PC12. Store equipment correctly and promptly after use. 5 2.5 2.5

PC13. Wear protective clothing that is clean and suitable 10 5 5

for the work he/she needs to do.
PC14. Dispose correctly of used clothing and products. 5 2.5 2.5

PC15. Use effective practices and techniques for keeping 10 5 5

his/her hair, skin and nails clean enough for the work
he/she does.
Total
100 50 50
RAS/N0124 PC1. Acknowledge promptly and politely customers’ 10 5 5
To provide requests for information and advice. 100

Retail Cashier 23
Retail Trainee Associate
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
information PC2. Identify the customer’s needs for information and 10 5 5
and advice to advice.
customers
PC3. Communicate information and advice to customers 10 5 5
in ways they can understand.
PC4. Provide information and advice to customers that is 10 5 5
relevant, complete, accurate and up to date.
PC5. Check politely that the information and advice 10 5 5
provided meets the customer’s needs.
PC6. Find other ways to help the customer when the 10 5 5
information and advice given is not satisfactory.
PC7. Refer requests for information or advice to the right 5 2.5 2.5
person when he/she cannot help the customer.
PC8. Identify the nature of the complaint from 10 5 5
information obtained from customers.
PC9. Acknowledge the complaint clearly and accurately 5 2.5 2.5
and apologise to the customer.
PC10. Follow legal requirements and company policies 10 5 5
and procedures for dealing with complaints.
PC11. When it is not his/her responsibility to sort 10 5 5
complaints, refer them promptly to the right person &
explain the referral procedure clearly to the customer.
Total
100 50 50
RAS/N0130 PC1. Meet the organisation’s standards of appearance 5 2.5 2.5
To create a and behaviour.
positive image
PC2. Greet customers respectfully and in a friendly 5 2.5 2.5
of self &
manner.
organisation in
the customers PC3. Communicate with customers in a way that makes 10 5 5
mind them feel valued and respected.
PC4. Identify and confirm your customer’s 5 2.5 2.5
expectations.
PC5. Treat customers courteously and helpfully at all 5 2.5 2.5
times.
PC6. Keep customers informed and reassured. 100 5 2.5 2.5
PC7. Adapt his/her behaviour to respond effectively to 10 5 5
different customer behaviour.
PC8. Respond promptly to a customer seeking assistance. 5 2.5 2.5
PC9. Select the most appropriate way of communicating 5 2.5 2.5
with customers.
PC10. Check with customers that he/she has fully 5 2.5 2.5
understood their expectations.
PC11. Respond promptly and positively to customers' 5 2.5 2.5
questions and comments

Retail Cashier 24
Retail Trainee Associate
 Compulsory NOS
Marks Allocation
Total Marks: 100
Total Out
Assessment Theory Skills
Assessment Criteria for outcomes marks of
outcomes
Practical
PC12. Allow customers time to consider his/her 5 2.5 2.5
response and give further explanation when
appropriate.
PC13. Quickly locate information that will help 5 2.5 2.5
customers.
PC14. Give customers the information they need about 10 5 5
the services or products offered by the organisation.
PC15. Recognise information that customers might find 5 2.5 2.5
complicated and check whether they fully understand.
PC16. Explain clearly to customers any reasons why their 10 5 5
needs or expectations cannot be met.
Total
100 50 50
RAS/N0137 PC1. Display courteous and helpful behaviour at all 5 2.5 2.5
To work times.
effectively in a PC2. Take opportunities to enhance the level of 5 2.5 2.5
retail team assistance offered to colleagues
PC3. Meet all reasonable requests for assistance within 10 5 5
acceptable workplace timeframes.
PC4. Complete allocated tasks as required. 5 2.5 2.5
PC5. Seek assistance when difficulties arise. 5 2.5 2.5
PC6. Use questioning techniques to clarify instructions 10 5 5
or responsibilities.
PC7. Identify and display a non discriminatory attitude in 5 2.5 2.5
all contacts with customers and other staff members.
PC8. Observe appropriate dress code and presentation 5 2.5 2.5
as required by the workplace, job role and level of
customer contact.
100
PC9. Follow personal hygiene procedures according to 5 2.5 2.5
organisational policy and relevant legislation.
PC10. Interpret, confirm and act on workplace 5 2.5 2.5
information, instructions and procedures relevant to the
particular task.
PC11. Interpret, confirm and act on legal requirements 10 5 5
in regard to anti-discrimination, sexual harassment and
bullying.
PC12. Ask questions to seek and clarify workplace 5 2.5 2.5
information.
PC13. Plan and organise daily work routine within the 10 5 5
scope of the job role.
PC14. Prioritise and complete tasks according to 10 5 5
required timeframes.
PC15. Identify work and personal priorities and achieve a 5 2.5 2.5
balance between competing priorities.
Total
100 50 50

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RetailCashier
Trainee Associate 25