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TOEIC - Writing - Email - Mini Test 1

The email discusses an issue with a customer's wedding invitation card order. The writer asks for the customer's contact information to follow up on an unpaid deposit. They will contact the customer to clarify payment and the bank if needed. If payment was made, they will rush print and mail the cards with an apology call. The writer wants to retain the customer and fix the mistake.

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Bao Tran
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818 views3 pages

TOEIC - Writing - Email - Mini Test 1

The email discusses an issue with a customer's wedding invitation card order. The writer asks for the customer's contact information to follow up on an unpaid deposit. They will contact the customer to clarify payment and the bank if needed. If payment was made, they will rush print and mail the cards with an apology call. The writer wants to retain the customer and fix the mistake.

Uploaded by

Bao Tran
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TOEIC – Writing – Email – Mini Test 1

Dear Torina
I think that it is something wrong in order’s procedure . She has not yet paid a deposit for
wedding invitation cards.
In order to fix this problem, I would appreciate it if you could send her contact information.
Frirstly, I will contact her to ask whether she has paid or not yet. If she already has completed
her payment I will contact with the bank where I signed up my account in person to get the
reason.
In that case, I will print her card immediately and send to her by express mail, by the way I will
make a phone call with her to apologize.
I don’t want to lose my customer because of abit mistake.
Thank you.
J.Samuel
Dear Ken Smith
I am hearing from you that you have something busy all next Monday. Unfortunately, I am not
available until on Friday the 1st at 8 am. If you have any inconvenient on that day you can
choose another time at 3 pm, on Monday the 3rd. In your application which applies for your
situation, it has not a copy of your identification. So bear a mind to bring it in upcoming
interview to complete your record.
Sincerely.
Dear Mark Hayes
I sincerely apologize for your problem, but I want you know the reason which causes this
inconvenient. First of all, We checked again your order in our system, and we find out that one
did not contain the two boxes of manila envelopes. I think it can be a malnufunction, and we
fixed it. Secondly, when you order yours, unfortunately, those are not available and we must
wait until they are stocked. We really are careless that did not get in touch you to notice about
this. One more time, we are so sorry about this inconvenient. To correct our mistake, we will
send to you the two boxes of manila envelopes as fast as possible with the price is extremely
reasonable. I hope that you will keep using our office supply and we promise that we will
provide the best services to you.
Sincerely

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