Tender No. IG/GA/Canteen/2016-17 Cost of Tender Document: Rs.

1000/-

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

Tender document
for
Providing Canteen Services

Last Date for submission of Tender: 14.07.2016 at 3.00 PM

Date & Time for opening of Tender: 14.07.2016 at 3.30 PM

EMD for both Cafeteria : Rs.1,00,000/-

Place of submitting quotations : General Administration,

Room no. 15, Block-8,
IGNOU, Maidan Garhi
New Delhi- 110068

Registrar (Administration)
Indira Gandhi National Open University
Maidan Garhi, New Delhi – 110068

Website: www.ignou.ac.in

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 CONTENTS
Sl. No. Topic Page No.

1 Brief

2 Notice Inviting tender for catering services

3 Signing of tender

4 EMD

5 Security Deposit

6 Quality control standard

7 Responsibility of caterer

8 Rates, Cooking charges & other charges

9 Food quality, Religious sentiments & Maintenance

10 Enclosures to be attached with Technical Bid

11 Insolvency and breach of contract

12 Settlement of disputes and jurisdiction

13 Terms & Conditions for tenderer for providing of

catering services at cafeteria in IGNOU

14 Annexure – A

15 Annexure – B

16 Annexure – I

17 Annexure – II

18 Annexure – III (Undertaking)

19 Annexure – IV (Affidavit)

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 NOTICE INVITING TENDER FOR CATERING SERVICES

Sealed tenders are invited from experienced Catering Companies / individuals /

reputed hotel professionals capable of providing catering services for running
Cafeteria of high quality and hygiene for a period of two years extendable further one
more year after satisfactory performance of the contractor.

The contract is for running Cafeteria in the IGNOU Campus, Maidan Garhi, New Delhi
as per location given below:-

(i) Down campus Cafeteria (327.04 Sq.Mtr.) - Near Main Gate

(ii) Academic Complex Cafeteria (1042.19 Sq.Mtr.) - „D‟ Block

IGNOU reserves the right to give on license basis any other site related to catering in
whatsoever form anywhere in the premises.

The scope of contract is to provide Tea, Coffee, Beverages, Snacks, Lunch, Mini
Meals. Special Meals and Catering Services to IGNOU Employees, students, visitors in
addition to official meetings that take place on regular basis throughout the year.

The caterer may also be asked to provide catering services for several annual events
being organized by IGNOU from time to time. The caterer may be required to furnish
details of satisfactory performance of providing services of this magnitude in
preceding years.

The caterer has to supply/provide the items on the rates as finalized by IGNOU
as at Annexure A & B. The caterer will quote for the maximum rent for the
cafeteria in the Financial Bid Annexure II on the basis of which H-1 bidder will
be selected for running the Cafeteria. The Caterer may inspect the Cafeteria
before quoting the rent amount.

The caterer having proven track record with minimum 03 years ITR and 2 years
experience may obtain the tender documents from the office of Dy. Registrar, Room
No. 15, Block No.08 on any working day during office hours on payment of Rs 1000/-
(non refundable) by way of Demand Draft in favour of IGNOU, New Delhi from the day
of advertisement latest by 14.07.2016 (Tender document downloaded from the
website must enclose tender fee of Rs.1000/- DD non refundable)

The complete tender duly filled in the prescribed format from established
Caterer/Organizations expert in the catering business (having minimum experience
of two years) should reach the undersigned by 3.00 p.m. on 14.07.2016 with EMD of
Rs 1,00,000/- (Rupees One Lac) through demand draft in favour of IGNOU, payable at
New Delhi, without which the tender will be rejected.

IGNOU reserves the right to accept/reject any or all tenders without assigning any
reason. No correspondence will be entertained in this regard. The Tender Document
is available at IGNOU website ignou.ac.in.

REGISTRAR (ADMN).

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 TERMS AND CONDITIONS OF TENDER FOR CATERING SERVICES

1. Tenders shall be submitted in tender form only. If submitted in any other form, the
same shall be summarily rejected. No tenderer shall be issued with more than one
tender form.

2. The Tender shall be submitted in sealed envelope superscribed “Tender for the
providing of Catering Services” and should be addressed to the Registrar, IGNOU,
Room No.15, Block No. 8, Maidan Garhi, New Delhi-110068 and be dispatched so
as to reach this office not later than 3.00 p.m. on 14.07.2016 which will be opened
on the same day at 3.30 P.M. in the presence of such of the tenderers who may be
present, either by themselves or through authorized representatives.

3. Tender received without EMD and/or Tender Fee in the form of bank draft shall be
rejected.

4. Preparation of Tender:

(a) The schedule issued with the form of tender must not be altered by the
tenderer.
(b) Any modification of the schedule considered expedient by the tenderer
should form the subject of a separate letter to accompany the tender.
(c) No paper shall be detached from the Tender.

(d) The name and address of the tenderers shall be clearly written in the space
provided and no overwriting, correction or insertion shall be permitted in
any part of the tender unless duly initiated by the tenderer.

(e) It should be distinctly noted that tender should be filled in and submitted in
strict accordance with the instruction laid down herein, otherwise the
tender is liable to be ignored.

(f) No tender shall be considered unless each page of the tender is duly filled
in and signed by the tenderer.

(g) A copy of the tender document duly signed and stamped in token of
acceptance of all terms and conditions/rates of food items has to be
submitted alongwith the Technical Bid by the Caterer.

5. Submission of Tender:

(a) Complete set of Tender Form alongwith Annexure I (technical bid) is to be

returned duly filled up with signatures on all pages in two envelopes marked
Annexure I (Technical Bid) and Annexure II (Financial Bid).

(b) Envelope marked Annexure I will contain Tender Form with EMD, Tender
Document duly signed and stamped on each page Undertaking(Annexure III),
Affidavit (Annexure IV) & supporting documents, tender fee.

(c) Envelope marked Annexure II will contain only the Financial Bid. Both
envelope Annexure I & Annexure II shall be put in a larger envelope
superscribing ‘Tender for Catering Services in IGNOU’ sealed & submitted.

(d) The tender is liable to be rejected if complete information is not given therein,
or if the particulars and data (if any) asked for in the schedule to the tender are not
filled in.

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6. Signing of Tender:

Individual signing the tender or other documents connected with the tender
must specify whether he signs as:

a) A „sole proprietor‟ of the concern or constituted attorney of such sole

proprietor.

b) A partner of the firm, if it is a partnership firm, in which case he must have

authority to execute contracts on behalf of the firm and to refer to arbitration
disputes concerning the business of the partnership either by virtue of the
partnership agreement or by a power of attorney duly executed by the
partners of the firm.

c) Director or a principal officer duly authorized by the Board of Directors of the

Company, if it is a company.

I In case of (b) a copy of the partnership agreement or General Power of

Attorney, in either case attested by a Notary Public, should be furnished or
an affidavit on stamped paper duly sworn or affirmed by all the partners
admitting execution of the partnership agreement of the General Power of
Attorney should be furnished. The authenticated copy of the certificate or
registration of firm should be attached alongwith the tender papers.

II In case of a partnership firm, where no authority to refer disputes

concerning the business of the partnership has been converted on any
partner, the tender and all other related documents must be signed by all
the partners of the firm,

7 (a) Earnest Money Deposit:-

i A Demand Draft of Rs. 1,00,000/- (Rupees One Lac) for both Cafeterias for
Catering services is required to be deposited as Earnest Money Deposit in favour
of IGNOU, New Delhi in the form of bank draft.

ii The Earnest Money Deposit of the unsuccessful tenderer shall be refunded

within 30th days after the award of the contract.

iii No interest will be payable on EMD.

iv The Earnest Money Deposits of the successful tenderer shall be liable to be

forfeited if he / they does/do not fulfill any of the following conditions: .

(a) If the successful tenderer (Contractor) fails to furnish a Performance

Security deposit, on terms and conditions laid down by the IGNOU.

(b) If the Contractor change the terms & conditions or prices or withdraws
his quotation subsequent to the date of opening or fails to accept the
order when placed or fails to commence supplies/ services after
accepting the order.

(c) If the successful tenderer (Contractor) fails to execute the agreement

incorporating the terms and conditions of tender within 10days of the
receipt of letter awarding the contract.

(d) If the successful contractor fails to undertake the work within 15 days of
the receipt of letter awarding the contract.
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7.(b) Security Deposit :

(i) The successful tenderer (s)/contractor(s) shall within 10 days of receipt

of our award of contract, submit Security Deposit of Rs.1,00,000 (Rupees
one lakh only) for each Cafeteria in the form of Demand
Draft/FDR/Banker‟s cheque/irrecoverable Bank Guarantee, drawn in
favour of IGNOU payable at New Delhi for satisfactory completion of the
contract.

(ii) The performance Security shall remain valid for a period of 2 months
beyond the date of completion of all contractual obligations of the
contractor.

(iii) Failure to furnish Security Deposit shall be treated as breach of contract

and entail cancellation of the contract, forfeiture of EMD.

(iv) If the successful Contractor/ Tenderer, upon receipt of the Award letter,
is not able to provide the services within the specified period to the
complete satisfaction of the IGNOU, the IGNOU reserves the right to
invoke the relevant clause of the tender and forfeit the Performance
Security.

8. Quotation should be valid for at least 3 months from the date of opening of the
tender and the rates quoted shall be valid for the entire period of the contract.
If any tenderer withdraws during the period, the Earnest Money Deposit shall
be forfeited.

9. Prices are required to be quoted according to units indicated in the annexed

tender form. When quotations are given in terms of units other than those
specified in the tender form, relationship between the two sets of units must be
furnished.

10. Corrections, if any, must be attested. IGNOU reserves the right to accept or
reject any or all the offers either fully or partly without assigning any reasons.

11. Late Tenders will be rejected.

12. (a) The contractor shall be responsible for engaging necessary adequate
trained manpower for providing good service in Cafeterias to the
employees and visitors of the University.
(b) All the man power engaged by the Contractor shall be the sole
responsibility of the Contractor.
(c) Contractor shall pay the minimum wages as per the law.
(d) IGNOU shall not be liable in any way for the persons engaged by
Contractor.
(e) Persons engaged by Contractor shall not claim any right to be on the
roll of IGNOU at any time.
(f) The University shall not be liable for compensation or for any claim
arising from financial or legal dispute between Contractor and his
employees.
(g) The caterers should have minimum 2 years experience in reputed
cafeteria/hotel/restaurant catering.
(h) Preference will be given to the caterers with Degree/Diploma in Hotel
Management from a recognized university/Institute.

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13. QUALITY CONTROL STANDARDS:

The following Quality control Standards have to be maintained at all costs.

1. Recycled oil/vanaspati not to be used for fresh cooking.

2. Good quality paper glasses to be used for beverages
3. Good quality (Branded) paper napkins to be used.
4. Good quality sanitary material like phenyl/floor cleaners etc. to be used at
least twice a day. Sanitation to be maintained at all costs.
5. Regular pest control measures to be maintained.
6. Drinking water coolers to be cleaned and serviced regularly.
7. Vending machines for coffee/beverages and aerated drinks to be operated
strictly as per company stipulated standards for dispensing.
8. Service, cooking staff and cleaning staff to be in different uniform and their ID
cards displayed.
9. All equipment/heavy utensils to be serviced and cleaned on a regular basis.
10. Staff strength to be adequate for catering to room services in different blocks as
well as during official meetings.
11. The Caterer will not put up any advertisement of third party in the cafeteria.

14. RESPOSIBILITY OF THE CATERER:

(a) The contractor shall be responsible for the payment of wages and allowances
and all statutory dues, under the labour laws to the persons employed by
him/her for providing the catering services.
(b) The contractor shall be further responsible for proper discipline of the
employees engaged by him/her and their work besides observing other
obligations.
(c) All catering staff should be in proper uniform approved by the Canteen
Committee and shall display nameplates/Identity Card issued by the canteen
contractor.
(d) Contractor shall employ only such persons whose antecedent have been
verified and have been medically examined at his own cost and satisfaction of
University.

15. The comments/suggestions Book should be prominently displayed in

Cafeteria to be regularly checked by the Canteen Committee.

16. (a) The day to day operation will be monitored by the Canteen Committee.
(b) Random checks and visits by representative of Canteen Committee will be
carried out.
(c) Representative from Canteen Committee and from contractor will mutually
sort out problems in routine functioning and report the matter to
Chairperson, Canteen Committee.

17. RATES:

(a) The rates and quantity once accepted by both the contractor as well as
university authorities shall not be changed during the period of contract.

(b) Room Services are to be provided at extra10% on the tender approved price.

(c) The contractor will display the list of items with prices in the Cafeteria
prominently. Non displaying of list of items and prices will attain penalty of
Rs.100/- per day.
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18. It may be treated as an essential condition that offers would be valid for 90 days
from the date of opening the tenders.

19. Cooking:

(a)The cooking shall be done by the caterer by gas / electricity only and the
cooking medium shall be permissible hydrogenated vegetable oil/refined
oil.

(b) Coal may be allowed to light the tandoor only.

20. Other Charges:

(i) Payment of the cost of filling charge of L.P.G. cylinders (Cooking gas) and
electricity charges towards cooking and all other uses on preparation of food
stuff and drinks, like operation of grinding machines, washing machines,
boilers, cookers etc. deep-freezer, refrigerator and other allied equipments
shall be borne by the contractor at the rate University pays such charges.

(ii) The electricity charges towards desert coolers, lights and fans in the dining area
shall only be borne by the University. Other than dining area, the caterer will
pay electricity/water charges to the University.

(iii) The contractor has to pay electricity, water and other charges on actual basis.
Security of Rs.30,000/- (Rupees Thirty Thousand only for each Cafeteria) has to
be deposited in the form of demand draft in favour of IGNOU after the award of
contract towards electricity charges to be adjusted on receipt of actual bill
failing which the University will be at liberty to take remedial measures as
deemed fit. Separate meter will be provided for each Cafeteria.

Water charges Rs.500/- will be paid by the Caterer to the University for
Cafeteria till such time the meter is installed.

21. Food Quality:

(a) It shall be noted by the contractor that the food, sweets, drinks etc. sold in the
said premises should be fresh, wholesome and of good quality.

(b) The raw materials for the preparation of any kind of food and sweets should
be obtained by the contractor from approved sources.

(c) It shall also be noted by the contractor that the University shall have the right
to stop the sale or destroy any article exposed for sale in the Cafeteria which is
not considered of requisite standard or unfit for human consumption.

(d) The University‟s competent authority shall, on demand, be supplied with a

sample of any eatables exposed for sale free of cost for inspection and
analysis.

(e) In case it is found defective, the caterer shall be required to pay to the
University a sum not less than Rs. 250/- as liquidated damages each time and the
food article destroyed.

(f) In case IGNOU suffers any financial loss on account of the negligence of the
Contractor, or if he commits a breach of the terms and conditions laid down, the
contractor agrees to keep IGNOU indemnified of all such losses and agrees to
compensate IGNOU for the same.
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22. Religious Sentiments:

(a) Caterer shall not be allowed to cook any such thing which may injure the
religious feeling of any community.

(b) He shall not be permitted skinning of animals within or near the said
premises.

23. Maintenance:

(a) The caterer shall be responsible to maintain the furniture, equipments and
other articles supplied by the university in good condition.

(b) In case of any damage/defects, the same shall be reported to IGNOU and got
repaired through IGNOU.

(c) The cost of such repairs shall be payable by the contractor.

(d) The contractor shall be responsible to get the repairs done without any delay
to avoid any interruption in service of any food stuff, drinks and the cost of
repairs etc. shall be borne by the contractor himself.

24. The University will charge the rent as quoted in the financial bids by the
Caterer on the basis of which the Caterer (H-1) will be selected for running
the Cafeteria.

25. Offer received in the prescribed schedule attached to the tender shall only be
considered.

26. It will be assumed that the tenderer has thoroughly examined the terms and
conditions given in the tender documents and agrees to abide by them.

27. Either party can terminate the contract after giving three months notice. This
contract shall remain valid for a period of two years and it may be extended for
another one year subject to satisfactory performance by the contractor on
mutually agreed terms and conditions.

28. Envelopes containing tender documents (Bids) should be sealed properly

before it is put in the tender box.

29. Tenderers sending their offers by post must address the envelopes to the
Registrar IGNOU, Administration Div., Room No.-15, Block No.- 8, IGNOU
Campus, Maidan Garhi, New Delhi-68 under registered/speed post and the
envelope must be superscribed with the name and address of the tenderer and
the words “Tender for providing of catering services”.

30. Enclosures with Technical Bid :

The tender shall be accompanied by the following documents :-

a. A copy of the Income Tax clearance certificate, for the last 03 years as token
of having submitted the I.T. returns, shall have to be furnished alongwith the
tender.

b. A copy of the certificate issued by the FSSAI for providing the catering
services.

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 c. Certificates in support of experience for having undertaken this kind of
business have to be furnished. A list of organizations where the tenderer is
currently providing/has provided catering services may be attached.

d. Necessary evidence in support of the constitution of the tenderer, whether

sole proprietor, Partnership firm, or co-operative society or Limited
Company is to be furnished, with details of the partners and their addresses
in case of partnership firm, or Directors and their addresses in the case of
Co-operative society or Limited Company.

e. Photocopy of certificate in support of diploma/specialization experience in

the line of catering is to be furnished.

f. Earnest Money Deposit of the required amount as per clause no.7 (a).

g. Undertaking as per Annexure III & Affidavit as per Annexure IV.

If the tender is not accompanied by all the documents mentioned above the
same shall be liable to be rejected summarily.

31. Any party who does not accept the contract after being awarded contract in their
favour, shall be debarred from future participation in tenders for such period as
may be determined by the competent authority of the University, in addition to
forfeiting the earnest money deposit and such other action as may be permitted by
law.
32. On adverse finding of unhygienic conditions in and around canteen area,
Sewer Blockage, unsatisfactory upkeep of toilet area and if agreed by
Canteen Committee, fine of Rs.500/- for every instance will be charged from
the contractor which has to be deposited within 24 hours. Contractor shall
also be liable to pay any fine imposed by MCD or any other local authorities
for unhygienic conditions e.g for mosquito breeding etc.

33. INSOLVENCY AND BREACH OF CONTRACT

The IGNOU may at any time, by notice in writing summarily terminate the Contract
without compensation to the Contractor in any of the following event, that is to say:

i) If the Contractor being an individual or if a firm, any partner thereof,

shall at any time, be adjudged insolvent or shall have a Receiver
appointed on the Business or an order for administration of his estate
made against him or shall take any proceeding for composition under
Insolvency Act for the time being in force or make any conveyance or
assignment or if the firm be dissolved under the partnership Act, or

ii) If the Contractor commits any breach of Contract not herein specifically
provided for:

iii) Provided always that such determination shall not prejudice any right of
action or remedy which shall have accrued or shall accrue hereafter to
the IGNOU and provided also that the contractor shall be liable to pay
to IGNOU for any extra expenditure, he is thereby put to and the
Contractor shall under no circumstances be entitled to any gain.

34. SETTLEMENT OF DISPUTES AND JURIDICTION

The disputes shall in the first instance be resolved by mutual discussions

between the both parties within a period of one month failing which only the
regular courts of Delhi//New Delhi will have the exclusive jurisdiction to
adjudicate upon the matter.
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II TERMS AND CONDITIONS OF TENDER FOR PROVIDING OF CATERING
SERVICES AT CAFETERIA

1. Rent will be charged as per high rent quoted by the bidder in the financial bid.

2. The successful tenderer will have to execute and sign a Licence Deed on a
Rs.100/- stamp paper, in the format prescribed by IGNOU.

(a) Further, the tenderer will have to submit a Security Deposit of Rs.1,00,000/-
(Rupees One Lac ) for each Cafeteria in the form of Bank Draft within ten days of
the date of issue of award letter.

(b) He/ She will also furnish a recent passport size photograph and his/her
permanent address – both attested by a Gazetted Officer or a 1st Class
Magistrate.

3. (a)The license will be valid for a period of two years extendable further one
more year after satisfactory performance of the Caterer on mutually agreed
terms and conditions.

(b) The University reserves the right to terminate the lease agreement, by
serving one month‟s notice.

(c) Similarly, the licensee is entitled to terminate the license at any time by
giving three months notice in writing.
(d) Notwithstanding the notice period said above the University shall, for breach
of conditions of license by the licensee, have the right to terminate the license by
serving 24 hours notice to the licensee.

4. Licensee, his/her servants, his/her nominees will not be permitted to stay in the
allotted premises.

5. Premises of the Cafeteria will be used only for the purpose for which the
allotment will be made and not for any other purpose.

6. Licensee has to pay electricity, water and other charges on actual basis. Security
of Rs.30,000/- (Rupees Thirty Thousand only) for each Cafeteria to be deposited
after award of contract.

7. Failure to accept allotment by not complying with the terms and conditions
stipulated in the allotment notice, shall constrain the University to forfeit the
Earnest Money deposited by the tenderer.

8. The tenderer must not be a minor.

9. Conditional tenders will be rejected.

10. Tenderers will not be allowed to withdraw their offer upto three months from the
date of opening of tenders. In case they do so, it shall entail forfeiture of the
aforesaid earnest money in full.

11. The earnest money deposit, submitted by the tenderers, will be refunded after
the acceptance of the license by the successful bidder or after 30 days from the
opening of the financial bid of whichever is later.

12. All items of crockery are to be provided and maintained by the Tenderer.
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13. The tenderer will be responsible for keeping the premises and surroundings
neat and clean all the times. On adverse finding and agreed by Canteen
Committee, fine of Rs.500/- for every instance will be charged from the
contractor to be deposited within 24 hours.

14. The tenderer will issue proper bills, if required.

15. The tenderer will also make available sufficient staff for providing services at the
Cafetaire.

16. Room services are to be provided at extra 10% on the tender approved price.

17. The firm should have at least two years relevant experience in the catering
/Hotel line.

18. The tenderer should have a bank account in the name of the firm.

19. Tenderer should be an Income Tax Payee.

20. The bidder will be required to give presentation for improvement of the
ambience appealing facade, look of premises which will be an important
condition for awarding of contract. Howsoever, the Canteen Committee
reserves the right to accept or reject the offer / bid. The selected party will have
no right or claim on the investment done on improving the facade which will
become the property of IGNOU at the completion of work.

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 Annexure –A

SCHEDULE OF EATABLE AND DRINKS ITEMS OF ACADEMIC COMPLEX

CAFETERIA & MAIN CAFETERIA (DOWN CAMPUS) TO BE SUPPLIED BY THE
CATERER
S.N ITEMS QTY. Specifications RATE
o. (Rs.)
1 TEA 150 ml Tea- Tata Tetley/Brooke 6
bond/Taj Mahal in
paper glass
Readymade in paper 5
glass
Tea Bag in paper glass 6
Spl. Tea (Cup-Plate) 7
2 COFFEE 150 ml Coffee -Nescafe/Bru in 8
paper glass

3 VADA SAMBHAR 150 gms. Pickles - MTR/Priya 20

/Pachranga
Pulses of good quality
4 BREAD PAKORA 80 gms. Shakti Bhog/Raajdhani 8
Bessan
Bread - Harvest/
Britannia/ Golden
Harvest
5 PANEER PAKORA 65 gms. Butter -Amul/Mother 15
dairy/Gopalji
6 SAMOSA 60 gms. Cooking Medium- 6
Nature
Fresh/Sundrop/brande
d refined oil
7 VEG. SANDWICH 100 gms. Tomato + Cucumber + 15
Butter
8 SEASONAL, VEG. (DRY) 100 gms. Subji 15
(Half plate serving)
9 SEASONAL, VEG. (DRY) 200 gms. -do- 25
Full plate serving
10 SEASONAL, VEG. 100 gms -do- 20
(CURRY)
11 DAL FRY 150 gms - 20
12 Dal chawal/ Rajma 250 gms 25
chawal/ chhole chawal/ 150gm rice100gm.dal
Kadhi chawal 150gm.rice100gm rajma
Full plate serving 150gm.rice100gm chhole
150gm.rice100gm.kadhi
13 Boiled Rice (Parmal) 150 gms „‟ 20
Full plate serving
14. Boiled Rice (Parmal) 80gms. 10
Half plate serving
15 Boiled Rice (Basmati) 150 gms Rice-Basmati of India 25
Full plate seving Gate/Daawat
16 Boiled Rice (Basmati) 80 gms India Gate/ Daawat/ 15
Half plate serving Best/etc
17. Tawa Roti 25 gms/ 1Roti Flour of Ashirwaad/ 3
Fortune/Shakti Bhog/
Raajdhani
13
18 Tandoori Roti 60 gms. Flour of Ashirwaad/ 6
Fortune/Shakti
Bhog/Raajdhani
19 Naan 60 gms./1Naan Flour of Ashirwaad/ 8
Fortune/Shakti Bhog
Raajdhani
20 Lachchha Parantha 75 gms. Flour of Ashirwaad/ 10
Fortune/Shakti
Bhog/Raajdhani
21 Chicken Curry - - Half Plate – 1pc 35
Full Plate – 2pcs 55
22 Mutton Curry - Half Plate – 2pcs 50
Full Plate – 4pcs 100
23 Papad 1 Piece Lijjat/Anjali/Appalam/e 3
tc
24 Rajma /Chhole 150 gms. Pulses from Golden 20
Harvest or Mangatram
25 EGG CURRY 150 gms. With 2 eggs - 20
26 Chhole Bhature One bhature + chhole Recycled oil/ Vanaspati 20
(150 gms) not to be used
Double bhature+Chhole 30
(250gms)
27 Veg. chowmein 100/200 gms. - 20/35
28 Veg. Thali / Spl. Thali 400/600 gms. Normal – Dal, Seasonial 35
vegitable, 2 Roti, Rice-
100gm, Salad
Spl.Thali - Dal, 2 Roti +
Rice 100 gm + Paneer 50
Curry + Raita+ Salad +
Papad
29 Non Veg. Thali 600 gms. 2 Roti + 100 gm rice + 1 70
Dal + 2 Pcs Chicken
Special Thali curry + Raita + Salad
30 Tomato soup 150 ml Heinz/Campbell/Knor/ 10
etc
31 Juice (Fresh Fruits) 200 ml Real/Tropicana packed MRP
32 Cold Drinks Branded/ Standard Coca Cola / Pepsi / MRP
Sweet/ Namkeen Mountain/ thumps
Biscuits Up/Fanta/Limca/Dew/et
Namkeens Wafers c Lays/ Parle/ Lehar/
Packaged Fruit juice etc/ Britannia/ Parle/
/Lassi/Ice Tea/Cold Tiffany/ Sunfeast/Tea &
Coffee etc. Coffee as already
specified above
33 Fresh Lemon Soda 250 ml. Limca/7up- Nimbooz / MRP
(Branded) Sprite etc
Sweet / Salted
34 Vegetable Patties 100 gms. Veg patties 10
Paneer patties 20
35 Bakery Kulcha with 2 pcs./100 gms. - 20
channa
36 Kachori with sabzi / Two kachori 250 - 20
pawbhazi gms.
37 Bread Slice 2 slice (branded) - 5
38 Bread Butter 2 slice (branded) Butter:Amul/Mother 10
Dairy
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39 Toast Butter 25 gms. Butter with 2 15
slice
40 SWEET/DESSERTS
1. Balushahi 50 gms. 10
2. Besan Laddoo 50 gms. 10
3. Gulab Jamun 40 gms. 10
4. Ice Cream 60 ml. Amul/Mother MRP
5. Pastries Dairy/Cream
6. Plum cake /fruit cake Bell/Walls/Vadilal/Hag
en Dazs/etc

15
 Annexure – B

SCHEDULE OF CATERING SERVICES FOR OFFICIAL MEETINGS / LUNCH /

CONFERENCE TO BE SUPPLIED BY THE CATERER

S.No ITEMS QTY. Specifications RATE

. (Rs.)
1 DRY PACKED WORKING LUNCH 60
VEG
Veg / Cheese Sandwich 1 Jumbo size with
Veg / Cheese Cutlet 2 coleslaw
Seasonal Fruit 50 gms.
Dry Sweet 1
Tomato Sachet / Paper Napkin
2 OFFICE LUNCH (VEG) - 75
Seasonal Veg 100gm.
Dal 100ml
Paneer 2 pcs
Rice 100gms.
Naan / Roti / Parantha 2 pcs 8”
Sweet 2
Curd, Achar/Chutney, Papad, 1
Raita, Salad
3 OFFICE LUNCH (NON-VEG) -
Seasonal Veg 100gms.
Dal 100ml CHICKEN 100
Rice 100gms.
Chicken / Mutton 150gms.
Naan / Roti / Parantha 2pcs 8” MUTTON 150
Sweet 1
Curd, Achar/Chutney, Papad,
Raita,Salad
4 TEA / COFFEE WITH COOKIES In paper glass 15
5 TEA / COFFEE WITH 1 SNACK In paper glass 20
6 HIGH TEA / COFFEE With In Cup & saucer 50
biscuits, cashewnuts, water, dry
sweet, Wafers,Paper Napkin
7 MINERAL WATER SERVICE (With Kinley/Bisleri/Tata MRP
glass & coaster)

16
 ANNEXURE-I

TECHNICAL BID FORM FOR CATERING SERVICES AT IGNOU CAFETERIA

1. NAME & ADDRESS OF THE TENDERER _____________________________

(In Block Letters)

2. The tender is for the award of contract for providing catering services at IGNOU
Cafeteria located in old complex and new academic complex for a period of two
years from the date of award extendable further for one more year after
satisfactory services and by mutual consent.

3. Qualification in the field of Catering/Hotel Management. If the tenderer is an

individual, his qualification, if any, in Catering/Hotel Management may be stated.
If the tenderer is a partnership firm the name/names of partners who possess
qualification in the field of catering and hotel management may be mentioned. If
the tenderer is a limited company, the names & designations of its employees who
have qualification in Catering/Hotel Management may be given. In each case the
details of the qualifications may be given viz. the name of the institution awarding
the diploma/degree, duration of the course, whether post-graduate or not etc. to
be stated.

a. Name of persons with qualification in the field of catering

(Testimonials to be attached
as enclosure, if needed) ___________________________

4. Details of Experience:

a. Name/s of the Organizations ___________________________

Where service provided: ___________________________
___________________________

b. Period of contract/service provided with dates:

(Testimonials to be attached
as enclosure, if needed) ___________________________

5. My/Our concern functions under the name of _______________________________

_______________________________________________________________________
and is a proprietary firm/partnership co./co-operative society/limited company
and holds a licence under the concerned laws such as Contract Labour Regulation
Act & Rules, etc. for providing Catering Service on contract basis: -

1. License No. ____________________________

2. Date of Issue ____________________________

Validity ____________________________

17
6. Total No. of workmen (indicating Managers, Salesmen, Cooks & Servicemen)

i. Managers _____________________________
ii. Supervisor _____________________________
iii. Cooks _____________________________
iv. Service men _____________________________

7. Latest Income Tax Clearance Certificate (enclose copy) ________________

8. Details of Earnest Money Deposit of Rs. 50,000/- (Rupees fifty thousand only) for
both Cafeteria at Main Campus & Academic Complex.
Bank Draft No. & Date __________________________________

Name of the Bank. __________________________________

(The demand draft shall be in the name and payable to the IGNOU, New Delhi)

9. Enclosures :

a) The details of experience with attested certificate from the organizations where
Catering Services are provided by tenderer as testimonials.

b) The details of qualification in the filed of Cafeteria/Hotel Management.

c) Tender Fee & EMD as applicable

d) Latest Income Tax Clearance Certificate.

e) ITR for the last 03 years.

f) Undertaking as per Annexure III on Rs.50/- stamp paper

g) Affidavit as per Annexure IV on Rs.50/- stamp paper

Date : Signature of the Tenderer

Place :
Name ______________________

Address ___________________

(Seal)

18
 ANNEXURE - II

FINANCIAL BID for Cafeteria

The caterer may quote rent for both Cafeterias as per his willingness.

Sr.No. Rent for both Cafeteria Rs.

(Per month)
1. Cafeteria(Down Campus & New Academic Block)

I/We have gone through the contents of the tender document carefully. The
information supplied by me/us is true to the best of my knowledge and belief and
nothing has been concealed therefrom. I/we shall supply the food items on the rates
and quality as finalized by the University at Annexure “A” and “B”. I/We shall abide
by the terms and conditions of the University.

Date:

Signature

(with seal )

Name & Address :

____________________

____________________

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 Anneexure-III

UNDERTAKING

(To be provided by the Tenderer on a Rs. 50/- Stamp Paper)

I ___________________________ (sole Proprietor/Director/Partner), the authorized

signatory of ____________________________ having its registered office/ principal
office at
___________________________________________________________________________
hereby solemnly affirm and declare as under :

In the event of the contract being awarded to me/us

1. I/We undertake to abide by all the rules and regulations of the State/Central
Govt. /Local Administration under the minimum wages Act 1970 and any other
relevant act as may be in force from time to time. We undertake to indemnify
IGNOU against any loss or damage which IGNOU may suffer as a consequence
of our not complying with the laws referred to above. We further undertake to
indemnify IGNOU against any loss or damage which it may suffer as a result of
the negligence on the part of the tenderer or any of the employees in the
course of performance under this tender/contract.

2. I/We also undertake to execute the agreement as presented by the University

(IGNOU) and abide by the terms and conditions of the agreement which have
been perused and understood by me/us. I have gone through the terms and
condition of the Contract given in the tender document and agree and
undertake to abide by the same during the term of the Contract.

3. I/We undertake to abide by the Municipal bye-laws including the food and
Administration Act, rules and regulations, code of conduct for my/our
employees that may be laid down by IGNOU.

4. I/We agree to provide clean uniforms/liveries to the staff to be employed/

deployed by me/us as per the pattern and design approved by IGNOU, at
my/our cost.

5. I/We provide only smart and well experienced workmen in catering line
having good health and not suffering from any Communicable/Contagious
disease.

6. I/We undertake to provide requisite manpower and render satisfactory

catering services at the IGNOU Cafeteria as the case may be.

7. I/We undertake to pay the rent of each Cafeteria as per rent quoted in the
financial bid and the electricity charges, towards the electricity consumption
on cooking, boiling, operating kitchen equipments and keeping the foodstuff
and beverages hot or cold as required, on receipt of the bill from the
University. I/We shall deposit security for six months of advance bill (approx)
to be deposited after award of contract @ Rs.30,000/- (Rupees Thirty Thousand
only) for each cafeteria towards electricity, water & other charges to be
adjusted on receipt of bill failing which the University will be at liberty to take
remedial measures as deemed fit.

20
8. I/We undertake to pay the Licence fee of the Cafeteria premises including
kitchen & Store as mentioned in the Agreement for IGNOU Catering Services.

9. I/We undertake to get repaired equipment installed and provided in the

kitchen at my/our cost.

10. I/We undertake to always keep Cafeteria premises clean and in a sanitary
condition at my/our cost to the satisfaction of the University.

11. I/We understand and agree that no rate escalation in the prices of foodstuff
beverages etc. is permissible during the period of contract. How so ever after
successful completion of one year, increase of individual rates will be allowed
at a mutually agreed rate.

12. I/We agree that I/we shall not exhibit any printed or written notices or
advertisement of any kind whatsoever without the prior approval of the
University.

13. I/We undertake to maintain all the furniture articles, equipment‟s and other
articles supplied by the University in good condition. I/We undertake that any
repairs replenish to the equipment, furniture, fittings, utensils shall be carried
out at my/our cost.

14. I/We also undertake to maintain a stock register for all such items supplied by
the University and produce such stock register for inspection whenever
desired by the University or its authorized representative.

15. I/We undertake that I/We shall not sublet or use the University Cafeteria
premises other than for the purpose of the agreement and shall not make or
permit to make structural additions and alterations without the prior sanction of
the University.

16. In case of any losses, damages or theft of the University property within the
Cafeteria or outside the university premises, I/We undertake to make good or
replace with the items of the same quality at my/our own cost.

17. I/we agree to make special arrangement for catering for official meetings and
providing room services at the approved rates.

18. I/We undertake that the University the said premises shall not be used for
residential purpose by us or any of our employees during the entire term of the
contract and no University belongings shall be misused by the contract staff.

19. On the expiry or termination or failure of the contract, I/We undertake to hand
over all the items supplied by the University to the authorized officer and clear
all the dues, if any, outstanding.

20. I/We undertake to vacate the IGNOU the said premises immediately after the
expiry/termination of the contract.

21. If premises is not vacated for any reason what so ever, the undersigned will
pay Rs.1000/- per day for each Cafeteria till vacation of the premises. In
addition the University may take any other action as per recommendation of
the Canteen Committee.

21
 22. I/we undertake to vacate the IGNOU Cafeteria within one month‟s notice in the
event of our services are found unsatisfactory or breach of terms and
conditions of the contract.

23. I/we undertake to sewer maintenance to be the job of selected contractor.

24. I/we undertake toilet maintenance to be undertaken by selected contractor.

25. I/we agree to Display of Rate Card.

26. I/we agree to abide by all the terms of the Tender even if which are not
mentioned in the agreement.

Date : 1.Tenderer‟s Signature_____________________

2.Name_________________________________

3.Address_______________________________

________________________________________

4. Seal of the Tenderer_____________________

22
 Annexure-IV
AFFIDAVIT

(To be submitted on non-judicial stamp paper of Rs.50/- duly certified by notary public)

I------------------------------------------------------------S/o Sh.------------------------------------------
------------Aged---------------years, residence of-----------------------------------------------------
------------------------------------------------------------------------ --------- do hereby solemnly
affirm and declare as under:-
1. That I am the Proprietor/ authorized signatory of M/s ------------------------
--------------Having Head Office/ Registered Office at -------------------------
---------------------------------------------------------------------------------------------
-------------------------------------
2. That the information / documents / Experience certificates submitted by
M/s----------------------------------------------- along with this tender for--------
---------------(please specify the Name of Work ) in IGNOU are genuine
and true and nothing has been concealed.
3. I shall have no objection in case IGNOU verifies them from issuing
authority (ies). I
shall also have no objection in providing the original copy of the
document (s), in case IGNOU demands it for verification.
4. I hereby confirm that in case, any document, information & / or
certificate submitted by me is found to be incorrect/ false/ fabricated,
IGNOU at its discretion may disqualify / reject my application for this
tender out rightly and also debar me /
M/s---------------------------------------------- from participating in any future
tenders.
5. I hereby confirm that there is no vigilance / CBI case pending against
the firm /supplier and the firm has not been blacklisted in the past in
any institution of the country.
DEPONENT

I ----------------------------------------------- the proprietor / authorized signatory of M/s------

-------------------------------- do hereby confirm that the contents of the above. Affidavits
are true to my knowledge and nothing has been concealed there from and that no part
of it is false.

Verified at ---------------------------------------this-----------------------------------day of ----------

--------------------------------------------------------------------------------

DEPONENT

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