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Kevin - Resume 2020

Kevin Chin is a technical writer and editor based in Raleigh, NC. He has over 3 years of experience developing standard operating procedures, end-user guides, and technical documentation through interviews and collaboration with subject matter experts. His proficiencies include DITA and XML authoring, technical writing, usability testing, knowledge management, and software such as MS Office, Google Docs, Confluence, and WordPress. He holds a Master of Science in Technical Communications from North Carolina State University.

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151 views1 page

Kevin - Resume 2020

Kevin Chin is a technical writer and editor based in Raleigh, NC. He has over 3 years of experience developing standard operating procedures, end-user guides, and technical documentation through interviews and collaboration with subject matter experts. His proficiencies include DITA and XML authoring, technical writing, usability testing, knowledge management, and software such as MS Office, Google Docs, Confluence, and WordPress. He holds a Master of Science in Technical Communications from North Carolina State University.

Uploaded by

api-510443167
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KEVIN CHIN 
tarik.chinkevin974@gmail.com | 984-232-9384 | https://kevinchin.weebly.com/ | Raleigh, NC 

   

PROFICIENCIES EXPERIENCE
   

Technical Writing:    Technical Writing Intern January 2020 - April 2020 

Net Friends Inc., Durham NC 


DITA and XML Authoring  HTML 
– Organize  and  dra   policies,  standards,  and  procedures for security 
Oxygen XML Editor  Usability Testing 
incident response project 
SOP Writing & Editing  Content Strategy  – Interview  security  SMEs  to  document  cybersecurity  best  practices 
for clients 
Knowledge Management    – Evaluate  and  create  templates  for  client-facing  technical 
documentation 
So ware:   
Technical Writer / Editor July 2018 - January 2020 
MS Office Suite  SnagIt 
UNC Systems Office, Chapel Hill NC 
Google Docs Suite  Confluence 
– Develop  Standard  Operating  Procedures  through  interviews  and 
Microso SharePoint  WordPress  meetings with SMEs 
– Edit existing SOPs for grammar, accuracy, and consistency 
Language:   
– Reorganize and categorize existing SOPs into a single repository 
Conversational Japanese  Conversational  – Create  end-user  guides  to  facilitate  the  implementation  of  new  IT 
Mandarin  so ware 
  – Create  document  templates  and  guidelines  for  ease  of  future 
document creation 
PROJECTS – Perform  and  document  workflow  analyses  to  improve  employee’s 
 
user experience 
Content Strategy Volunteer Project - 
Note in the Pocket  Technical Writing Intern May 2017 - July 2018 

Collaborative  class  project  to  develop  SAS Institute, Cary NC 


–
and  execute  a  content  strategy  to assist a  – Oversee  and  maintain  articles  within  the  ServiceNow  knowledge 
non-profit organization’s writing needs  base 
– Conduct  interviews  and  user  research  to  – Lead SAS style guide and training sessions 
ensure  document’s  accuracy  and  user  – Renew employee-submitted IT documentation prior to publication 
accessibility  – Collaborate with engineers and SMEs to streamline and simplify IT 
documentation 
DITA Documentation Project - LancsBox 
– Train (SAS) employees to utilize and leverage document templates 
– Collaborative  class  project  creating  – Conduct  research  to  assess  ServiceNow’s  ROI  for  the  SAS 
how-to  guides  in  DITA  for the LancsBox  community 
application  – Present ServiceNow research findings to SAS IT executives 
– Create  concepts,  procedures,  and 
references  that  focused  on  reuse  and  EDUCATION
 
concision 
– Utilized  OxygenXML  to  compile  and  Master of Science in Technical Communications Aug 2019 - Present 
map  articles  into  a  cohesive  collection of 
North Carolina State University, Raleigh NC 
LancsBox guides 
Bachelor of Arts in History Aug 2013 - Dec 2017 

North Carolina State University, Raleigh NC 

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