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Customer Satisfaction Process PDF

The document outlines a customer satisfaction process that includes issuing surveys after contract completion, analyzing returned surveys to determine satisfaction levels, and reporting data and trends at management reviews. Key customers who don't complete surveys are contacted by telephone for a verbal survey. Survey results are analyzed against objectives to determine satisfaction trends.

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milou88
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465 views1 page

Customer Satisfaction Process PDF

The document outlines a customer satisfaction process that includes issuing surveys after contract completion, analyzing returned surveys to determine satisfaction levels, and reporting data and trends at management reviews. Key customers who don't complete surveys are contacted by telephone for a verbal survey. Survey results are analyzed against objectives to determine satisfaction trends.

Uploaded by

milou88
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Insert your company’s name or logo.

Customer Satisfaction

Customer Satisfaction Process

Issue customer
Contract completion satisfaction survey Key customer

Customer NO Conduct verbal survey


completes
during follow-up telephone
survey
survey

YES

Survey returns are


analyzed and
Data analysis
satisfaction level
determined

Determine
Objectives satisfaction trends
against objectives

Report data and


trends at
management review

http://www.iso-9001-checklist.co.uk

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