15 Qualities of a Great Manager

What are the qualities of a great manager? Unfortunately, there is no single all-
encompassing answer to this question. It all depends on numerous factors; like the
type of company concerned, the strategy, goal, context, stakes, team,
management…
Simply put, just as there is bound to be the right employee for the right job, there
is a right manager for the right company, context and team. Hence, a “good”
manager is a fully context-dependent notion.
Hence, here are 15 often-sought qualities that are associated with great managers.
 
#1 – Having a Vision and Communicating It
One of the qualities of a great manager is knowing how to convey the mission to
others, and proposing a clear way of thinking that can orient everybody’s work.
Having vision is one thing, but it is another altogether to be able to convey it.
After all, it is useless if it can’t be clearly understood. And I must emphasize the
word clearly!
 
#2 – Being Autonomous and Responsible
A great manager must be able to tackle decisions on his or her own and, most
importantly, must be capable of bearing the responsibility of those choices, be
they good or bad. It is also crucial that they prioritize and develop their
employees’ autonomy, empowering them all the while.
Being autonomous means being unafraid of responsibility, being able to take a firm
stance on issues even when alone with a given opinion, and accepting the
consequences of such a decision.
Let’s be honest – being a leader often means having to face difficulties on your
own, and that is not a strength given to everyone!
 
#3 – Knowing How to Be in Command
The person in command should keep an eye on the goal, give directives, make
judgment calls, tackle obstacles head-on, manage their emotions, be a  role model
for others, take a firm stance on some issues – often going against the status quo –
and win the trust of others. Not an easy feat indeed!
Nothing is more harmful to a team than a captain without direction, who is unable
to settle conflicts, who refuses to see reality as it is, who can’t bear criticism, and
who won’t answer for his or her actions. It is the perfect recipe for disaster!
 
#4 – Taking the Right Decisions at the Right Time
For managers, the art of decision making is an essential requirement of leadership.
The result of the choices made by the manager can be, and often is, the very
reason for their success or failure.
It is important to make the best decision possible, but making it at the right
moment is key. Doing so too late is as bad as making the wrong decision!
 
#5 – Showing Managerial Courage
One of the main qualities of a great manager is his or her managerial courage.
After all, they are people who must face problems, say things as they are, make
difficult decisions and be responsible for their actions.
Recognizing things for what they are means saying that which needs to be said at
the right time, to the right person, and in the right manner.
Facing problems is essentially equivalent to making sure that one is looking at
reality, no matter how harsh it may be, and then sharing it with the team in order
to tackle it together.
All in all, managerial courage means knowing how to manage the storm, including the
incertitude and ambiguity that comes along with it. A great manager makes more
right decisions than wrong ones, even when based on insufficient information, in
the least amount of time possible and with few or no precedent solutions on which
to base their reasoning!
 
#6 – Showing Leadership and Inspiring Others
Leadership is the ability to influence and guide a group toward a common goal, while
entertaining a relationship of mutual trust. For a manager, this also means being in
charge, taking command, having vision, encouraging employee engagement and
motivation, all the while obtaining the collaboration of a group with the main
objective in mind.
 
#7 – Having Intellectual Resources
A great manager always wants to evolve, learn and better him- or herself. The
more intellectual resources they have, the faster the learning occurs!
Do your managers have a logical style of thinking; the ability to use an ordered and
rigorous chain of reasoning or a systematic and deductive way of thought?
Are they able to create and formulate hypotheses, have a 6th sense and call upon
their intuition? In a storm of ambiguity, intuition is a most essential tool!
Do they have a global strategic vision in addition to a more operational way of
viewing things? Are they able to manipulate abstract concepts that do not directly
translate into direct application, like ideas and conceptual notions?
 
#8 – Having Political Sense
Having political sense is essentially being able to distinguish between “being
political” and “having political sense” (and you would be surprised of the amount of
people who do not understand this distinction!).
If someone has political sense, they are capable of saying and doing things that are
in line with the convictions and customs that are deemed acceptable in a given
environment; it is seeking out, understanding and considering the stakes that are
present in the situation one is in.
One of the qualities of a great manager is choosing the proper time and place in
order to communicate what needs to be relayed with minimum disruption, all the
while reading nonverbal signs and adapting their speech to the situation and
audience.
 
#9– Having Empathy
What a wonderful quality empathy is! And I could talk about its benefits for ages.
Empathy is essentially the art of knowing others, understanding their feelings,
perceiving their points of view, feeling a sincere interest for their preoccupations
and being able to entertain harmonious relationships with a wide variety of
individuals.
However, do not confuse empathy with sympathy! Sympathy is the feeling of being
touched by someone’s hardships and experiencing the need to act in order to abate
their suffering.
Empathy, however, has nothing to do with the desire to save others!
 
#10 – Showing Humility and Vulnerability
“Vulnerability tastes of truth and smells of courage.”
Having the courage to be vulnerable as a manager, the courage to be yourself, is
the keystone of an inspiring leader.
Humility means being able to recognize your mistakes and downfalls without
excuses, to recognize that you are no superhero, putting others at ease,
encouraging and respecting different points of view, knowing how to build on
everybody’s strengths and surrounding yourself with people who are often better
than yourself.
 
#11 – Showing Emotional Intelligence
Emotional intelligence encompasses a group of verbal and non-verbal skills that
allow an individual to generate, recognize, express, understand and evaluate their
own emotions and those of others in a way that orients their thoughts and actions
to fulfill requirements and respond to the pressures of the surrounding
environment.
In order to develop that trait, the first step for a manager is knowing him- or
herself! Why? Simply because someone who is deaf to their own feelings forever
remains at their mercy. A manager must also learn to govern their own emotions,
tailoring them to the flurry of situation that may arise, all the while showing
empathy for the feelings of others.
 
#12 – Surrounding Oneself Well
Success is undoubtedly the reward of teamwork and, in this context, one of the
qualities of a great manager is to know how to surround himself with the right
companions, judging others accurately and knowing how to create highly productive
teams.
He or she must therefore know the recipe to building a dream team:
Knowing the needs of others while being realistic;
Knowing how to rely on and maximize every individual’s strengths;
Knowing the strength that lies in diversity and complementarity.
 
#13 – Being Action- and Solution-Oriented
A great manager cannot simply witness events – they must take action, in step with
their team!
In today’s environment, hesitant organisations are quickly pushed aside by those
who dash forward and have managers who act with goals in mind. Those who
hesitate generally do so because of perfectionism, procrastination or fear of risk,
which in the end only delays the actions that need to be taken quickly and at the
proper moment.
 
#14 – Knowing How to Delegate and Trust Others
A manager can never be great if they want to tackle everything themselves and get
all the credit.
Delegation is of utmost importance since it allows the manager to rely on their real
added value. In order to delegate in the most optimal way, it is necessary to trust
collaborators and share the responsibility, as well as the credit.
 
#15 – Being Positive, Enthusiastic and Cultivating the Joys of Working in a Group
Who wants to follow a permanently negative manager? (Or even an overly optimistic
one!)
Who wants to push their limits if there is no pleasure to withdraw from the
experience?
Are your managers capable of cultivating happiness at work, as well as the
enthusiasm and joy of working as a team?
Of course, the ultimate superhero of management does not exist. (And even if they
did – we would not even necessarily want them!)
The most important actions to take is determining your managers’ qualities, helping
them know themselves better, and relying on their strengths in order to help them
grow.